Instruction/ maintenance manual of the product M10e SATO
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PN 9001 101 Rev . A M10e Thermal T ransfer Printer OPERA T OR MANUAL.
SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644-16 50 T ech Support Hotline: (704)644-1660 Fa x : ( 7 0 7 ) 6 44 - 1 6 6 1 E-Mail: satosale s@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc.
SA TO M10e PN 9001101 Rev. A i T ABLE OF CONTENTS Section 1. Printer Overview Introduction ..................................................................................................1-1 Specifications ...........................................
T able of Contents ii PN 9001101 Rev. A SA TO M10e Section 6. Inte rface Specifications Introduction ..................................................................................................6-1 Interface Types ................................
SATO M10e PN 9001101 Rev. A Page 1-1 SECTION 1. PRINTER OVER VIEW INTRODUCTION The SA T O M10e printer is a wide carriage ther mal pr inter designed specifi cally to address need for large high resolution labels. It can print labels as large as 10.5” x 16.
Section 1: Overview Page 1-2 PN 9001101 Rev. A SATO M10e GENERAL PRINTER SPECIFICA TIONS SPECIFICA TION M10e PRINT Method Direct or Thermal T ransfer Speed (User Se lectable) 2 to 10 ips 50 to 125 mm/s Print Module (Dot Size) ..0033 in. .083 mm Resolution 309 dpi 12 d/mm Maximum Print Width 10.
Section 1: Overview SATO M10e PN 9001101 Rev. A Page 1-3 SPECIFICA TION M10e CONTROLS AND INDICA TORS Power Green LED On-Line Green LED Error Red LED LCD Panel 2 Line x 16 Character Auto-Load (Rear Pa.
Section 1: Overview Page 1-4 PN 9001101 Rev. A SATO M10e SPECIFICA TION M10e MA TRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 1 5 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dot.
Section 1: Overview SATO M10e PN 9001101 Rev. A Page 1-5 BAR CODE M10e SYMBOLOGIES Linear Bar Codes Bookland (UPC/EAN Supplemental) EAN-8/EAN-13 CODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 (I .
Section 1: Overview Page 1-6 PN 9001101 Rev. A SATO M10e SPECIFICA TION M10e PHYSICAL Wide 18.7 in. (475 mm) Deep 12.3 in. (313.4 mm) High 12.6 in.(319.
Section 1: Overview SATO M10e PN 9001101 Rev. A Page 1-7 All specifications subjec t to change without notice. ACCESSORIES AND OPTIONS PCMCIA MEMORY EXP ANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM). Can be used for graphic file storage, pr int buffer expansio n, format storage and downloaded fonts.
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SA TO M10e PN 9001 101 Rev . A Page 2-1 SECTION 2. INST ALLA TION INTRODUCTION This section of the manual has be en written to help you install the SA TO M10e printers and to get started as quickly as possible. It is recommen d to read each chapter in this manual before the installation or the use of the print modules.
Section 2. Installation Page 2-2 PN 9001 101 Rev . A SA TO M10e DIMENSIONS . Width: 18.7 inches 475 mm Depth: 12.3 inches 313.4 mm Height:, M10eTT : 12.
Section 2. Installation SA TO M10e PN 9001 101 Rev . A Page 2-3 COMPONENTS Paper Exit LCD Panel Operator Panel Power Switch T op Cover Left Ribbon Left Ribbon T ake Up Spindle Supply Spindle Empty Rib.
Section 2. Installation Page 2-4 PN 9001 101 Rev . A SA TO M10e Media Width Adjust Thumbscrews PCMCIA Card Slot AC Input Connector EXT Port Connector Interface Card Slot Configuration Panel Media Load.
Section 2. Installation SA TO M10e PN 9001 101 Rev . A Page 2-5 MEDIA LOADING Ribbon Loading (not applicable for th e M10eDT) 1. Open the T op Cover to expose the ribbon mechanis m.. 2. Open the Print Head by pulling forward on the purple Head Latch lever on the right hand side of the ribbon mechanism.
Section 2. Installation Page 2-6 PN 9001 101 Rev . A SA TO M10e 12. Close the Print Head by rotating it forwar d and down. Press firmly on each end of the ribbon mechansim at the poin ts labeled “PUSH” until the Pr int Head latches firmly in place.
Section 2. Installation SA TO M10e PN 9001 101 Rev . A Page 2-7 LABEL SENSING The M10e can position labels using either a label gap (transmissive) or an Eye-Mark (reflective) sensor . The sensor used is selecte d by DSW2-2. The sensor position are fixed and cannot be adjusted.
Section 2. Installation Page 2-8 PN 9001 101 Rev . A SA TO M10e OPERA TION P ANEL . LCD Display 2 Line x 16 Character displa y . POWER LED Illuminated when power is applied. ERROR LEDs Illumina ted when e rrors hav e occurred . ON-LINE LED Illuminated wh en pr inter is On-Line.
Section 2. Installation SA TO M10e PN 9001 101 Rev . A Page 2-9 DIP SWITCH P ANEL The DIP Switch panel is located i nside the cover and contai ns two 8-position DIP switches and three adjustment potentiometers. Adjustment procedures for these are listed in Section 3: Configuration.
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SA TO M10e PN 9001 101 Rev . A Page 3-1 SECTION 3. CONFIGURA TION PRINTER DIP SWITCH CONFIGURA TION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) locat ed on the leftside of the printer under a flip-up cover . Raise the T op Cover for access to these switches.
Section 3. Co nfiguration Page 3-2 PN 9001 101 Rev . A SA TO M10e Stop Bit Selectio n (DSW1-4). Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8).
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-3 Sensor T ype Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye- Mark detector . Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning.
Section 3. Co nfiguration Page 3-4 PN 9001 101 Rev . A SA TO M10e Firmwar e Download (DSW2-6). Places the printer in the Fi rmware Download mode for downloading new firmwa re into flash ROM. Protocol Code Selection (DSW2-7). Selects the command codes us ed for prot ocol control.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-5 Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor . If the Sensor is enabled, it will detect the edge of t he label and position it automatically . If it is disabled, the positioning must be under software control usin g Line Feed commands.
Section 3. Co nfiguration Page 3-6 PN 9001 101 Rev . A SA TO M10e External Si gnal T ype Se lection (DSW3 -6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print sy nchronizing signal can be selected. Repeat Print via External Signal (DSW3- 8).
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-7 DEF AUL T SETTINGS SWITCH SELECTIONS All switches are placed in the Of f default pos ition for shipping.
Section 3. Co nfiguration Page 3-8 PN 9001 101 Rev . A SA TO M10e POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Cont rol Panel, it is sometimes desirable to make minor adjustments. This can be done usin g the PITCH potentiometer on the t op panel.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-9 DISPLA Y This potentiometer is used to adjust the contrast of the LCD display for op timum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.
Section 3. Co nfiguration Page 3-10 PN 9001 101 Rev . A SA TO M10e LCD P ANEL PRINTER CONFIGURA TION The LCD Panel is used by the operator in co njunction with the LINE and FEED switches to manually enter printer configuration settings.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-1 1 OFFLINE 000000 Press the LINE key once. When the displa y changes to OFFLINE, press the FEED and LINE keys simultaneously for more than one secon d. Releas e the key s. PRINT DARKNESS 12 345 The LCD now displays the Print Darkness selections.
Section 3. Co nfiguration Page 3-12 PN 9001 101 Rev . A SA TO M10e PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge ( the edge that comes out of the printer firs t) of a label and the leading edge of the nex t label.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-13 ADV ANCED MODE An Advanced Mode is provided to make adjustments that requ ire only occas ional changes . Since they affect the basic operation of the prin ter , the procedure for entering this mode is designed to pre vent someone from accidently changing the settings.
Section 3. Co nfiguration Page 3-14 PN 9001 101 Rev . A SA TO M10e PRINT OFFSET V :+0000 H:+0000 V ertical Offset is the d istance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-15 CALENDAR 00/00/00 00 :00 1. Y ear - The first display shown will have the cursor over the two digit year selection.
Section 3. Co nfiguration Page 3-16 PN 9001 101 Rev . A SA TO M10e CARD MODE The Card Mode allows the o perator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM). CHARACTER PITCH PROP FIXED This selection allows you to set the d efault ch aracter pitc h to either fixed character spacing or pro portional character spacin g.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-17 TRUETYPE FONTCOPY COMPLETED 4. Once the copy process is completed, press the ENTER key to step the display .
Section 3. Co nfiguration Page 3-18 PN 9001 101 Rev . A SA TO M10e CARD->MEMOR Y COPY COPYING 3. Press the ENTER key to accept the selectio n. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy process is co mpleted, press the ENTER key to step the display .
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-19 CARD->MEMOR Y COPY COPYING 3. Press the ENTER key to accept the se lection. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy process is completed, press the ENTER key to step the display .
Section 3. Co nfiguration Page 3-20 PN 9001 101 Rev . A SA TO M10e SERVICE MODE The Service Mode allows the operator to set up the basi c operation parameters of the printer . CARD MODE T o exit the Card Mode, power the printer of f and then back on. V 05.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-21 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” thresh old, the voltage shown on the top line of the display must be me asured with nothing but the backing in the sensor and then a gain with a label still attached to the backing.
Section 3. Co nfiguration Page 3-22 PN 9001 101 Rev . A SA TO M10e EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” thresh old, the voltage must be measured with nothing bu t the label under the sensor and then again withthe printed “eye” mark under the sensor .
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-23 REPRINT W/FEED YES NO This selection specifies whether or not the printer w ill print the last printed label stored in memory when the FEED key is pressed in the Nor mal Online mode. 1.
Section 3. Co nfiguration Page 3-24 PN 9001 101 Rev . A SA TO M10e SELECT LANGUAGE ENGLISH This selection allows the user to select the ch aracter set used by the printer . The selections are Eng lish, French, German, Spanish, Italian and Portug uese.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-25 COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters. TEST PRINT MODE The T est Print Mode offers 4 dif ferent status labels for troubleshooting.
Section 3. Co nfiguration Page 3-26 PN 9001 101 Rev . A SA TO M10e DEF AUL T SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions.
Section 3. Configuration SA TO M10e PN 9001 101 Rev . A Page 3-27 CLEAR NON-ST ANDARD PROTOCOL The standard protoc ol codes used by the pr inter can be modified to accomodate the requirements of different host syst ems.
Section 3. Co nfiguration Page 3-28 PN 9001 101 Rev . A SA TO M10e HEX DUMP MODE In addition to the T est Print Labe ls, the printer can prin t the contents of the receive buf fer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting.
SA TOM10e PN 9001 101 Rev . A Page 4-1 SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION The following inform ation is presented in this section: • Adjusting the Print Quality • Cleaning the Print .
Section 4. Cleaning and Maintenance Page 4-2 PN 9001 101 Rev . A SA TO M10e NOTE: The PRINT potentiometer adjustme nt will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is ad justed for lighter print, the darkness will be lighter in all sp eed ranges selected by the command code.
Section 4. Cleaning and Maintenance SA TO M10e PN 9001 101 Rev . A Page 4-3 9. The head should be cleaned at least every tim e the ribbon is changed and more often in dusty environments. Cleaning the Platen and Rollers 1. T urn the printer off. 2. Open T op Co ver .
Section 4. Cleaning and Maintenance Page 4-4 PN 9001 101 Rev . A SA TO M10e printed black Eye-Mark passes through the beam, th e light is no longer reflected back to the sensor detector , indicating to the printer that it should use this position as the start of a new label.
Section 4. Cleaning and Maintenance SA TO M10e PN 9001 101 Rev . A Page 4-5 CLEANING THE AUTO LOAD SENSOR In addition, there is one more sensor to sense wh en the media is correc tly positioned for auto loading.
Section 4. Cleaning and Maintenance Page 4-6 PN 9001 101 Rev . A SA TO M10e REPLACING THE PRINT HEAD The print head is a user-repl aceable item. If it becomes dama ged for any reason, it can be easily removed and replaced. Contact your lo cal SA TO representative for information on obtaining a new print head.
SA TO M10e PN 9001 101 Rev . A Page 5-1 SECTION 5. TROUBLESHOOTING This section has been dev ised to help you if you are un able to produce output o n the M10e printers. Use this section to make sure the basi cs ha ve been checked before deciding you are unable to proceed an y further .
Section 5. T roubleshooting Page 5-2 PN 9001 101 Rev . A SA TO M10e 6. When you send the print job to the printer an d i t does not respond, an d there is no error message on the PC: a. Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DA T A—<ESC>Z b.
Section 5. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 5-3 4. Check for obvious errors in th e data stream. Is the data pr operly framed with the <ESC>A and <ESC>Z commands? See the “e” Pr ogramming Reference if necessary . 5.
Section 5. T roubleshooting Page 5-4 PN 9001 101 Rev . A SA TO M10e • There is a problem with th e network connection or cabling. • There is a queue setup proble m, a print server setu p problem, or other protoco l-related problem.
Section 5. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 5-5 2. Check the individual protocol tro ubleshooting sections provided with the Ethernet Plug-In Interface Module for additional causes of intermittent printer problems.
Section 5. T roubleshooting Page 5-6 PN 9001 101 Rev . A SA TO M10e ERROR SIGNALS The LCD Display , Front Panel LED Indicators and Buzzer provide a vi sual/audio indi cation of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION POSSIBLE CAUSES Error On Machine Error 1 Long Machine Error 1.
SA TO M10e PN 9001 101 Rev . A Page 6-1 SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M10e printer utilize a Plug-In Interface Module for maximum printer configuration flexibility . This section presents the interface specifications for the M10e printer .
Section 6. T roubleshooting Page 6-2 PN 9001 101 Rev . A SA TO M10e WARNING: Never conne ct or disconnect interface cables (or use a switch box) with power applied to either the host or the prin te r . This may cause damage to the interface circuitry in the printer/host and is not covered by warranty .
Section 6. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 6-3 The receiving buffer will not be able to recei ve more data again until a “Buffer A vailable” condition occurs. This takes place when the receiving buf fer h as emptied so that only 1 MB bytes of data are being held (2.
Section 6. T roubleshooting Page 6-4 PN 9001 101 Rev . A SA TO M10e ELECTRICAL SPECIFICA TIONS Printer Connector AMP 57-40360 (DDK) or equivalent Cable Connector AMP 57-30360 (DDK) or equivalent Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.
Section 6. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 6-5 RS232 SERIAL INTERF ACE The High Speed Serial Interface is a Plug-In Inte rface Module that can be installed in the printer by the user .
Section 6. T roubleshooting Page 6-6 PN 9001 101 Rev . A SA TO M10e PIN ASSIGNMENTS.
Section 6. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 6-7 CABLE REQUIREMENTS READY/BUSY FLOW CONTROL R eady/Busy is the hardware flow control me thod for the serial interface on the M10e printers. By raising/lowering the voltag e level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data.
Section 6. T roubleshooting Page 6-8 PN 9001 101 Rev . A SA TO M10e Example: <ESC>A . . Job#1 . . <ESC>Z NOTE: All characters are in ASCII. UNIVERSAL SERIAL BUS (USB) INTERF ACE The Universal Serial Bus (USB) interface is a Pl ug-In Interface Module that can be installed by the user .
Section 6. T roubleshooting SA TO M10e PN 9001 101 Rev . A Page 6-9 ENQUIRE/ACK/NAK In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five millis econds. If printing, i t will respond upon finishing th e current label, then resume printing.
Section 6. T roubleshooting Page 6-10 PN 9001 101 Rev . A SA TO M10e PRINT STOP (DLE) If a DLE (10 hexadecimal) is received by the printer , the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.
SA TO M10e PN 9001 101 Rev . A Page 7-1 SECTION 7. LABEL SHEET COMMANDS The wide carriage M10e makes it an ideal replacement for sheet fed printers. Thses commands facilitate the printing lf sheets of small labels.
Section 7. Label Sheet Command s Page 7-2 PN 9001 101 Rev . A SA TO M10e Label Size COMMAND STRUCTURE <ESC> PD,aaaa,bbbb,cc,dd aaaa bbbb cc dd = = = = Height of label in d ots (480-3600) Label widt h in dots (4 80-1600 Gap between labels in dots (00-99) Number of label rows printed befo re cut.
Section 7. Label Sheet Commands SA TO M10e PN 9001 101 Rev . A Page 7-3 Label Start COMMAND STRUCTURE <ESC> _F Example: <ESC> _F Placement: Following the <ESC>A1 Media Size command. Default: None COMMAND FUNCTION T o indicate the start of a small label prin t specification.
Section 7. Label Sheet Command s Page 7-4 PN 9001 101 Rev . A SA TO M10e Label Format COMMAND STRUCTURE <ESC> _N,aa,bb aa bb = = Field num ber , 01-99 Row Count, 01-99 Example: <ESC> _N,01,04 Placement: Following the <ESC>_F start command Default: aa=01, bb=01 COMMAND FUNCTION T o specify the layout of a small label.
Section 7. Label Sheet Commands SA TO M10e PN 9001 101 Rev . A Page 7-5 Label V ariable Data COMMAND STRUCTURE <ESC> _D,aa,n. ...n aa n....nn = = Field number , 01-99 V ariable data, number of characters defined in the <ESC>_N command Example: <ESC> _D ,01,AAA Placement: Following the <ESC>_N Small Label Fo rmat command.
Section 7. Label Sheet Command s Page 7-6 PN 9001 101 Rev . A SA TO M10e Label Print Quantity COMMAND STRUCTURE <ESC> _Q,aaaa,b aaaa b = = Number of labels to be printed, 0001- 9999 Number of bl.
SA TO M10e PN 900101 1 Rev . A Page 8-1 SECTION 8. OPTIONAL ACCESSORIES This section contains instructions for using the following f eatures: • PCMCIA Memory Cards • Cutter PCMCIA MEMOR Y CARDS DESCRIPTION The Memory Card Option provides the connec tors and interface boa rd for one PCMCIA memory cards slots.
Section 8. Optional Accessories Page 8-2 PN 900101 1 Rev . A SA TO M10e ERROR HANDLING Memory Card error conditions are indicated to the operator using a combination of the ERROR LED on the front panel an d the audible indicator . PLUG-IN INTERF ACE MODULES The Series “e” printers have user changable Plug-In Interface Module s.
Section 8. Optional Accessories SA TO M10e PN 900101 1 Rev . A Page 8-3 CUTTER To b e a d d e d.
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An important point after buying a device SATO M10e (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SATO M10e yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SATO M10e - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SATO M10e you will learn all the available features of the product, as well as information on its operation. The information that you get SATO M10e will certainly help you make a decision on the purchase.
If you already are a holder of SATO M10e, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SATO M10e.
However, one of the most important roles played by the user manual is to help in solving problems with SATO M10e. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SATO M10e along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
