Instruction/ maintenance manual of the product GL408/412E SATO
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PN: 9001163A GL408/412e PRINTER OPERATOR MANUAL.
PN: 9001163A SA T O America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (7 04) 644.1650 T echnical Support Hotl ine: (704) 644.1660 T echnical Support Fax: (704) 644.1661 E-Mail: sato sales@satoamerica.co m techsupport@sato america.
GL408-412e Operator Manual PN: 9001163A T ABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Cha racteristics 2-2 Enviromental 2-2.
GL408-412e Operator Manual PN: 9001163A PRINTER CONFIGURATION Printer Configuration 4-2 Configuration Modes 4-3 User Mode 4-3 Configuration Mode 4-4 Advanced M ode 4-5 Serial Interface Mode 4-7 Parall.
GL408-412e Operator Manual PN: 9001163A TROUBLESHOOTING Error Signal Troubleshooting 5-2 Troubleshooting Table 5-8 Interface Trouble shooting 5-10 Parallel Interface 5- 10 RS232 Serial Interface 5-10 Universal Serial Bus (USB) Interfa ce 5-10 LAN Etherne t Interfac e 5-11 802.
GL408-412e Operator Manual 1-1 PN: 9001163A INTRODUCTION • About This Manual • General Description • Control Features.
Unit 1: Introduction GL408-412e Operator Manual 1-2 PN: 9001163A ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of t he informat ion requir ed for prin ter installation, configuration, o peration, and ligh t mainte nance.
Unit 1: Introduction GL408-412e Operator Manual 1-3 PN: 9001163A GENERAL DESCRIPTION The GL4e Series prin ters are specifi cally designed for use in high-volume , labeling applications dema nding great reliability and around th e clock operation.
Unit 1: Introduction GL408-412e Operator Manual 1-4 PN: 9001163A CONTROL FEATURES This chapter identifies the interactiv e control features of the p rinter. These functions are defined generally here. More specific expla nations will be found thr oughout this manual on how to use them.
GL408-412e Operator Manual 2-1 PN: 9001163A TECHNICAL DATA • Physical Characteristics • Environment al •P o w e r • Processing • Command • Interface Modules •P r i n t • Sensing •M e.
Unit 2: Technical Data GL408-412e Operator Manual 2-2 PN: 9001163A PHYSICAL CHARACTERISTICS Width 10.75 Inches (271 mm) Height 12.00 Inches (305 mm) Depth 18.
Unit 2: Technical Data GL408-412e Operator Manual 2-3 PN: 9001163A SENSING Gap Position & Sensitivity Adjustable Reflective Eye-Mark Position & Sensitivity Adjustable Ribbon Near End Fixed (enabled/disa bled) Media Out Fixed (always enab led) Ribbon Out Fixed (always enabled) Cover Open Fixed (always enabled) MEDIA Width Media Width: 0.
Unit 2: Technical Data GL408-412e Operator Manual 2-4 PN: 9001163A CHARACTER FONT CAPABILITIES MATRIX FO NTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 .
Unit 2: Technical Data GL408-412e Operator Manual 2-5 PN: 9001163A BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2.
GL408-412e Operator Manual 3-1 PN: 9001163A INSTALLATION • Unp acking & Part s Identification • Printer Inst allation • Operational Mode Selection • Interface Selection • Accessories Ins.
Unit 3: Installation GL408-412e Operator Manual 3-2 PN: 9001163A UNP ACKING & PART S IDENTIFICATION Unpack the printer as directed in the following procedure . 1 Place the shipping cont ainer (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of p acking material.
Unit 3: Installation GL408-412e Operator Manual 3-3 PN: 9001163A PRINTER INST ALLATION This chapter provide s guidance on how to station , connec t, and load the printer on ce unpacked. Following printer setup, procede to the next ch apter for informatio n on interface selection.
Unit 3: Installation GL408-412e Operator Manual 3-4 PN: 9001163A MEDIA SELECTION The size and type of the lab els or tags to be printe d should have been taken into consideration before printer purchase. Ideally, the media width will be e qual to, or just narrower than, the print head.
Unit 3: Installation GL408-412e Operator Manual 3-5 PN: 9001163A Figure 3-3b, Fan-fold Media Loading Figure 3-3c, Ribbon Loading Media Guid e Media Holder Lower Print Assy Fan-Fold Media Media Damper .
Unit 3: Installation GL408-412e Operator Manual 3-6 PN: 9001163A OPERATIONAL MODE SELECTION There are two modes o f printer operatio n; Dispense and Continuous. The difference between t he two is the wa y that the label and paper backing is ejected. Before printe r configurat ion, one must de termine which mode will be used.
Unit 3: Installation GL408-412e Operator Manual 3-7 PN: 9001163A Figure 3-4, Label Reference Position LABEL PRINT DIRECTION REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOU S MODE R.
Unit 3: Installation GL408-412e Operator Manual 3-8 PN: 9001163A INTERFACE SELECTION This unit present s the printer interface type s and thei r specifications. These specifications include detailed information to assist in th e selection o f the most appropriat e method for the pr inter to inte rface with the host .
Unit 3: Installation GL408-412e Operator Manual 3-9 PN: 9001163A READY/BUSY INTERFACE SIGNALS SIGNAL SIGNAL DEFINITION FGN (Frame Ground) TxD (T ransmit Data) - Dat a from the printer to the ho st computer . Sends X-On/X-Off characters or status data (bi-directional protocols).
Unit 3: Installation GL408-412e Operator Manual 3-10 PN: 9001163A IEEE1284 PARALLEL INTERFACE The pa rallel interface is a plu g-in module that can be inst alled by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals an d operates in the hi gh speed mode.
Unit 3: Installation GL408-412e Operator Manual 3-11 PN: 9001163A UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plu g-In Interf ace Module that can be inst alled by the user .
Unit 3: Installation GL408-412e Operator Manual 3-12 PN: 9001163A 802.11G WIRELESS The wireless print server pr ovides easy printer interfac e with 802.1 1g Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and inter face installed .
Unit 3: Installation GL408-412e Operator Manual 3-13 PN: 9001163A Figure 3-7, Socket Connectio n Diagram WIRELESS LAN SIGNAL STRENGTH Network Port Link LED Off 0 to 50% (weak) Blinking 50 to 75% (medi.
Unit 3: Installation GL408-412e Operator Manual 3-14 PN: 9001163A ALL INTERFACES Receive Buffer The data stre am is received from the host to the pr inte r one job at a time. Th is allows the soft ware program to maintain co ntrol of the job print queue so that it can move a high priority job in front of ones of lesser import ance.
Unit 3: Installation GL408-412e Operator Manual 3-15 PN: 9001163A ST ATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c).
Unit 3: Installation GL408-412e Operator Manual 3-16 PN: 9001163A PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) ST ATUS5 TIMING CHARTS.
Unit 3: Installation GL408-412e Operator Manual 3-17 PN: 9001163A EXTERNAL SIGNAL The external signal interf ace is designed to conne ct the pr inter to an applicator . Proceed to the printer’s Advanced Mode for vario us setup activities related to the exter nal signal.
Unit 3: Installation GL408-412e Operator Manual 3-18 PN: 9001163A Figure 3-9, Input/Outp ut Circuit Diagram 25-PIN CONNECTOR ASSIGNMENTS PIN SIGNAL NAME DIRECTION LEVEL MAX CURRENT 1 Frame Ground --- .
Unit 3: Installation GL408-412e Operator Manual 3-19 PN: 9001163A Figure 3-10, 14-Pin Connec tor Assignment s Figure 3-1 1, 25-Pin Connector Assignment s INPUT SIGNAL WAVE FORM ST ART PRINTING (Figure.
Unit 3: Installation GL408-412e Operator Manual 3-20 PN: 9001163A OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) P A PER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13.
Unit 3: Installation GL408-412e Operator Manual 3-21 PN: 9001163A Figure 3-14, Operat ion Mode Flow Chart.
Unit 3: Installation GL408-412e Operator Manual 3-22 PN: 9001163A ACCESSORIES INST ALLATION INTERFACE INSTALLATION The diagram below (Figure 3-15) displays the physical insta llation of interface hardware. Re fer to the Configuration unit of this manual for instructions on printer setu p for the inte rface type chosen.
GL408-412e Operator Manual 4-1 PN: 9001163A PRINTER CONFIGURATION • Printer Configuration • Configuration Modes • Menu Definition T ables.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-2 PN: 9001163A PRINTER CONFIGURATION This unit provides in-depth instruction on printer configura tion fo r operation and for some troubleshootin g. The printer may be configured via the butto ns and/or potentiom eters loacated on the pr inter’s operator pane l.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-3 PN: 9001163A CONFIGURATION MODES This chapter p rovides an overvi ew of the various configura tion modes of th e operation menu. All of th e configuration activities are performed via the us e of the operat or panel loc ated on the prin ter’s face.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-4 PN: 9001163A CONFIGURATION MODE The Configura tion Mode is a set of menus that all ows the opera tor to configur e the printe r on how to d eal with multiple print jobs. This activity is focused on loading, saving, naming tho se jobs, and then deleting th em when no longer needed.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-5 PN: 9001163A ADVANCED MODE The Advanced Mode is provide d to make basic printe r op eration al adjustments. Typica lly, once these adjustm ents or settings ha ve been made, they will not r equire addi tional address unle ss a new job is downloaded.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-6 PN: 9001163A Figure 4-3b, Advanced Mode Continued Standard Chars. 340* Max Cached Char 01 KBytes* View Main Files XXXXX.XX XXXXX.XX XXXXXX Bytes ADVANCED MODE Max F ont Bu ffer Max F ont Bu ffer 100 KByt es* Auto Locking Disable* OCR-B Chars.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-7 PN: 9001163A SERIAL INTERFACE MODE This chapter provides the programming sequences requir ed for RS232C and RS422 inter face setup. Use the keys of the printer’s operator panel to select and e nter the required options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-8 PN: 9001163A P A RALLEL INTERFACE MODE This chapter provides the pr ogramming seque nces requi red fo r IEEE1284 interface setup. Use the keys of the printer’s op erator pan el to select and enter the requ ired option s.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-9 PN: 9001163A CENTRONICS INTERFACE MODE This chapter provides the programming sequences require d for Centronics interface setup . Use the keys of the printer’s op erator pan el to select and enter the requ ired option s.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-10 PN: 9001163A UNIVERSAL SERIAL BUS (USB) INTERFACE MODE This chapter provides the program ming sequences requ ired for USB interface setup . Use the keys of the printer’s operator panel to se lect and enter the requ ired options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-11 PN: 9001163A LOCAL AREA NETWORK (LAN) INTERFACE MODE This chapter pro vides the programming seq uences required for LAN interface setup. Use the keys of the pr inter’s operator panel to se lect and enter the requ ired options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-12 PN: 9001163A WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE This chapter pr ovides the pr ogramming sequences r equired for WL AN interface se tup. Use the ke ys of the print er’s operator panel to se lect and enter the requ ired options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-13 PN: 9001163A PGL EMULATION MODE This chapter pro vides the programming seque nces required to correlate the printer’s interpreter lan guage with th at of Printronics inte rpretor language.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-14 PN: 9001163A ZGL EMULATION MODE This chapter pro vides the programming seque nces required to correlate the printer’s interpreter lan guage with th at of Zebra interpreto r language. Use the keys of the printer’s operator pan el to select and enter the requir ed options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-15 PN: 9001163A DGL EMULATION MODE This chapter pro vides the programming seque nces required to correlate the printer’s interpreter lan guage with th at of Datamax in terpretor la nguage. Use the ke ys of the pr in ter’s operator pa nel to select and enter the required options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-16 PN: 9001163A TGL EMULATION MODE This chapter pro vides the programming seque nces required to correlate the printer’s interpreter lan guage with th at of TEC interpretor langu age. Use the keys of the printer ’s operator panel to select and enter the requ ired options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-17 PN: 9001163A IGL EMULATION MODE This chapter pro vides the programming seque nces required to correlate the printer’s interpreter lan guage with th at of Intermec interpre tor language. Use the ke ys of the pr inter ’s operator panel to select and ente r the required options.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-18 PN: 9001163A DIAGNOSTICS MODE This set of menu screens allows for the conf irmation of various printer configura tions , testing of its operational condition, and the monitoring o f certai n past activities.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-19 PN: 9001163A PRINTER MANAGEMENT MODE This chapter provides the programming sequen ces requir ed to connect and operate th e printer through a sytems network. The menu screens that will appear and will require address, is dep endent on the inte rface ty pe to be used.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-20 PN: 9001163A MISC QUICK MENUS The flow ch arts in this chapter pr ovid e quick access to certain printer features without having to enter their specific printer modes. All of the keystrokes required ar e performed via the prin ter’s operator panel.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-21 PN: 9001163A SOFT RESET Reboots the printer back to an online state. If the rese t is performed during a parameter change, it will not be saved. This reset will not er ase any settings previously sa ved to non-volatile memory.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-22 PN: 9001163A MENU DEFINITION T ABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Permits entry into the USER Mode. Is the menu selection screen for the USER Mode. S pecifies the speed in inches per second (ips ) at which the media p asses through the printer while printing.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-23 PN: 9001163A S pecifies the distance to advance or retract the pr int image on the label to determine its vertical positioning. The actual image height i s not af fected by this adjustment, only its location.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-24 PN: 9001163A This setting changes the vertical base reference po int for the current label job a nd all subsequent label jobs. Its effect is identical to the <ESC>A3 Base Reference Point command.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-25 PN: 9001163A Allows selection of the manner of determining the speed of media move ment during no n-print activity . • Automatic - always the same as the print speed. • Manual - allows the slew speed to be set.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-26 PN: 9001163A When enabled and the amount of ribbon rema ining on the sup ply spindle is approximately 75 to 50 meters or less, the ON LINE indicator o f the operator panel will flash and ‘Ribbon L ow’ will display on the second line of the LCD.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-27 PN: 9001163A Is the menu selection screen for the CONFIGURA T ION Mode. This menu allows up to eight unique configur ations to be saved to meet different printer requirements. These saved config urations eliminate the need to change the paramete r settings as needed.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-28 PN: 9001163A This menu set is u sed to print a list of variou s stored printer configurations. It is recommended that a printed list of loaded/saved conf igurations be kept for quick refe rence.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-29 PN: 9001163A This menu screen permits the desi gnatio n of the desired file name. Use the arrow keys of the printer ’s operator panel to scroll and select appr opriate characters in the appropriate sequence.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-30 PN: 9001163A Is the premiere menu screen of th e Advanced Mode. All ows scrolling and selecti on of its primary menu options. Permits selection of the media handling method desi red. • T ear-Off - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-31 PN: 9001163A Allows selection of special media modes when the Continuous op tion is chosen as the Media Handling meth od. • Standa rd - fa ctory default. Printing occu rrs without auto matic media offset or positioning for each consecutive label.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-32 PN: 9001163A This feature provides a graphi cal printout showing the relationship of the Paper-Ou t Threshold and the Gap/Mark Threshold. The pr ofile printed is to assist in se tting the thresholds for difficult media (preprinted labels and labels with poor ga p/media dynamic range).
Unit 4: Printer Configuration GL408-412e Operator Manual 4-33 PN: 9001163A This option se lects the port for the Return S tatus Commands (i.e., ~ST A TUS (PGL) and ~HS (PPI/ZGL)) to send the status back to the host. The options are Serial , E-NET S t at Port , USB , IEEE 1284 , Di sable , E-NET Dat a Port .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-34 PN: 9001163A Extended Memory Card - Flash File System • Overwrite Files - factory default. This option preven ts files in the extende d file system from being overw ritten by disa bl ing the overwrite function.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-35 PN: 9001163A Is the sub-menu of the Set Lock Key feature. When this menu is displayed, simultaneously pr e ss the combination of keys desired to be the new lock keys. If the entry is valid, the disp lay will read “Enter the n ew lock key again”.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-36 PN: 9001163A This menu entry permits the thickness or font weight of extra bold text fonts to be adjusted. The range is 0 to 512 , and the factory default is 504 . For most applications, the d efault settings for font memo ry is acceptable.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-37 PN: 9001163A This menu sets a value tha t when exceeded by t he output of the media sensor , is recognized by the printer as a gap or eye-mark. When Auto or Manual Paper Ca librate is performed, the value displayed is equal to the gap/eye-mark threshol d value set by this procedure.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-38 PN: 9001163A Head Automatic Calibration. Allows selecti on of whether the printe r performs a media calibra tion after a Printhead Open fault. • Enable - factory default. Performs medi a calibration each time the fault condition is cleared.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-39 PN: 9001163A Determines if the Label Len gth value set in the Medi a Setup menu is used d uring Run Auto-Cal.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-40 PN: 9001163A Is the menu selection screen for the INTERF ACES Mode. Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. • No - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-41 PN: 9001163A Is the main menu screen for the Host In terface option of the INTERF ACES mode. There are only two options relative to the seri al interface, ignore all others. • Serial - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-42 PN: 9001163A Allows the serial interface protocol type to be selected to meet h ost interface require ments. •D T R - The printer controls the data flow by sending this hardware signal to the host.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-43 PN: 9001163A When the printe r is printing data from a host and a second job is reci eved by the printer from a different host, T rickle T ime preve nts the second ho st from timing out while waiti ng for its data to be printed.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-44 PN: 9001163A This option is for the Series1 protocol. After receiving a poll cha racter , the printer will wait the poll response time in milliseconds before sending the response. The allowable ra nge is 0 to 30 ms , and the factory default is 0 ms .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-45 PN: 9001163A Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-46 PN: 9001163A Is the menu selection screen for the Parallel Port option of the INTERFACES mode. This menu allows sele ction of the type of prin ter parallel port interface to be used with the host.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-47 PN: 9001163A T op-Of-Form Action. When e nabled, the printer wi ll fee d out the job in process wh en the prime signal is activated through the parallel interfac e. If disabled, the job in process may be aborted.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-48 PN: 9001163A Block-Check-Code Algorithm Check. Only ava ilable when S tatus 5 is selected for Bi-Com interface. Determines how the printer will react if the BCC is set to be processed by the printer .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-49 PN: 9001163A Is typically for a line-printer and should not norm ally be e nabled. Is used for legacy appli cations which interpret the 8th da ta bit line as a PI signal. • Enable - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-50 PN: 9001163A This feature is used to preven t a host computer from timing ou t because the parallel interface is busy for too long.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-51 PN: 9001163A Is the menu selection screen for the INTERF ACES Mode. Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. • No - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-52 PN: 9001163A Communication Protocol. Selects the mode of Bi-D irectional co mmunications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-di rectional statuses.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-53 PN: 9001163A Is the menu selection screen for the INTERF ACES Mode. Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. • No - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-54 PN: 9001163A Communication Protocol. Selects the mode of Bi-D irectional co mmunications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-d irectional statuses.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-55 PN: 9001163A Is a transitional screen that allows entry into the Net BIOS Protocol menu. Allows determination of if the NIC wil l recognize the NetBIOS proto col. • Enable - factory defaul t.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-56 PN: 9001163A This menu allows the IP Address to be set for the T CP/IP protocol in four th ree-digit segments (SEG1 through SEG4). If the IP Address is assign ed by Bootp, ARP , or DHCP it is dynamic and read only .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-57 PN: 9001163A Is the menu selection screen for the INTERF ACES Mode. Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. • No - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-58 PN: 9001163A Communication Protocol. Selects the mode of Bi-D irectional co mmunications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-di rectional statuses.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-59 PN: 9001163A Determines how the printer and/or NIC card respond when a job has been completed. The definition of a complete job is also determined by this setting. • Standa rd - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-60 PN: 9001163A This menu allows the Subnet Mask for the TCP/IP pr otocol to be set i n four three-digit segmen ts (SEG1 through SEG4). If the Subnet Mask is assi gned by Bootp, ARP , or DHCP , it is dynamic and read only .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-61 PN: 9001163A Allows selection of th e way th e wireless option commu nicates. • Infrastructure - factory default. The wi reless option must go through an access poin t. • Pseudo IBSS - uses a proprietary , peer-to-peer communicati on without an access point.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-62 PN: 9001163A Power Management. This me nu allows the power-s ave and sleep modes to be set. The value set wil be in milliseconds. If set to zero, the power-save mode wil l be disabled. The allowable ra nge is 0 to 1000 ms.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-63 PN: 9001163A PGL EMULATION MODE (T ABLE 4-10) MENU DESCRIPTION Permits entry into the EM ULA TION Mode. Allows the specific emulation to be selected or if the Select option is chosen, th e menu to follow will contain a list of emulation options available.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-64 PN: 9001163A This menu selects the character set used by the printe r . Provides acces s to the desired charact er set. Lines Per Inch. This menu allo ws the quantity of l ines that will be printed in a linear inch to be selected.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-65 PN: 9001163A S pecifies which decimal code will be used a s the S pecial Function Control Code (SFCC). The SFCC denotes the following data is a PGL command. The allowable ra nge is 1 to 255 , and the factory default is 126 .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-66 PN: 9001163A Allows selection of whether the printe r will ignor e unformatted text. Example: With a simpl e text field using a recognizable printer , the printer can either print this unforma tted text or i gnore it.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-67 PN: 9001163A Allows printing of characters in different sizes with specified parameters and to select which font face to use. • Scalable - factory default. Uses scalable fonts. • Block - uses block fonts.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-68 PN: 9001163A Adjust the leading and tra iling characte r distance ofPDF for UPC/EAN barcodes. The allowable range is 0.01 to 0.10 inche s in 0.01 increments. t he factory default is 0.10 inch es .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-69 PN: 9001163A Allows the user to ma p the parameter DISK. • DISK = EFC - factory default. Expanded memo ry cartridge. • DISK = PCB Flash - flash board. ZGL EMULATION MODE (T ABLE 4-1 1) MENU DESCRIPTION Permits entry into the EM ULA TION Mode.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-70 PN: 9001163A Allows selection of control instructions command prefix. The allowable ra nge is 1 to 255 , and the factory default is 126 . Allows the format instructions command prefix to be selected.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-71 PN: 9001163A Label Buffer Si ze. This option a llows the labe l buffer size to be set. The buffe r is used to store the data from ^XA up to ^XZ for command processing . The maximum buffer size cannot exceed the amount of available memory in the system.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-72 PN: 9001163A Field Block Width Adjustment. Th is command allows the user to i ncrease or decrease the width of field block from the field block comman d ^FB, so the text line in the block can be broken at a different word.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-73 PN: 9001163A Is the menu selection screen for the EMUAL TION Mode. This menu determines if the DGL parser will possess all incoming data or pass all data to the underlying emulation. • Ye s - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-74 PN: 9001163A Selects how the printer will interpret measureme nts. • Imperial - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-75 PN: 9001163A Determines whether the print intensity commands processed by the printe r will be those sent from a host or those set by the printer’s operator pane l. • Process - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-76 PN: 9001163A Is the menu selection screen for the EMULA TION Mode. Allows the selection of how the printer will respo nd to non-TGL format text to eithe r be printed or ignored. • Ye s - factory default.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-77 PN: 9001163A Special Function Control Code. These co des are s pecific to the delimiters of separate prin t jobs and commands. They can be customized and th er efore chang ed via this menu so the printer can recognize these alternate control characters.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-78 PN: 9001163A Defines which media mo de TGL will operate on recei p t of a ‘D’ (strip mode) from th e issue mode parameter in the XS command. Any of the s upported media modes can be selected.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-79 PN: 9001163A Allows the selection of the specific emulation to be se lected fr om a list. The allowable emulation o ptions are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Intermec, SGPL for SA TO, and DGL for Datamax.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-80 PN: 9001163A Select whether the data sent to the printer is translated as standard ASC II or EBCDIC. Many IBM Mini/Main-Frame computers use EBCDIC which does n ot directly translate to ASCII.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-81 PN: 9001163A Top-Of-Form Set Co mmand. This menu defines if th e <ESC>SIF command which sets th e start print point, is acknowledged. • Process - factory default. Acknowledges the commands.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-82 PN: 9001163A This menu saves the curre nt state of the printe r to flash me mory. The pages, formats, and fie lds that currently exist in RA M memory save to flash memory and are restored at power up.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-83 PN: 9001163A Allows varification of proper printer opera tio n and pri nt quality th rough the selecti on of various test print options. • Checkerboard - factory default. Helps identify marginal print head e lements, edge sharpness, and uneven print quality .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-84 PN: 9001163A Is an informational screen that displays that the error log is clearing . Is an informational screen that displays the amoun t of flash memory installed. Is an informational screen that displays the amoun t of DRAM installed.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-85 PN: 9001163A Is an informational screen that d isplays the print hea d resolution in stalled in dots per inch ( 203 or 305 dpi ). Is an informational screen that displays the appl ied print head voltage.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-86 PN: 9001163A Is the menu selection screen for the Printer Management Mode . SA TO Net Connect Port. Allows selection of whic h port the printer expects SNC to connect with via Ethernet or Serial.
Unit 4: Printer Configuration GL408-412e Operator Manual 4-87 PN: 9001163A This menu disables the serial port. Allows setting the baud rate for the serial interface. The baud rate is the speed serial data is transferred between the host com puter and the printer .
Unit 4: Printer Configuration GL408-412e Operator Manual 4-88 PN: 9001163A QUICK MENUS (T ABLES 4-17 THROUGH 4-20) MENU DESCRIPTION Indicates the printe r has been removed from the online status. Is in a condition that allows menu changes. Is a display screen of the printer ’s current LCD br i ghtness level.
GL408-412e Operator Manual 5-1 PN: 9001163A TROUBLESHOOTING • Error Signal T roubleshooting • T roubleshooting T able • Interface T roubleshooting • T est Print T roubleshooting.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-2 PN: 9001163A ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The printer could not find any DRAM. Power off the printer for 15 seconds, then power on again. If the pro blem persists, contact an authorized customer service represen tative.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-3 PN: 9001163A Printer contains an 32MB EFC and the firmware attempted to access beyond its limit. Contact an authorized service representative. Printer contains an 64MB EFC and the firmware attempted to access beyond its limit.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-4 PN: 9001163A A Flash Write failed to complete. T ry do wnloading again or contact an authorized customer service represen tative. An attempt was made to write to flash where it wasn’t present. T ry downloading again or contact an authorize d customer service represen tative.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-5 PN: 9001163A An interim message diplays while the printer discards host data it cannot use b ecause a fault condition exists. While the message displays, the asterisk (*) rotates. W ait. When the asterisk (*) stops rota ting, a different fault message will apear .
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-6 PN: 9001163A Media was not installed or has run out. A break in media has occu rred. Media was not correctly routed or installed. Media sensor is not correctly positioned. Media is correctl y installed, but the sen sor is not detecting it.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-7 PN: 9001163A Failed t ag. Error disp lays in ST OP mode causing the printer to halt. Initiate reprint of the l abel from the host. When the error is cleared, th e label with the fai led tag moves forward to the next top-of-form po sition.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-8 PN: 9001163A TROUBLESHOOTING T A BLE TROUBLESHOOTING T ABLE IMAGE VOIDS Dirty print head. Clean print hea d. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller .
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-9 PN: 9001163A NO PRINTED IMAGE Print head is disco nnected. Ensure print head wiring harne ss is connected on each end. No voltage output. Replace fuse. T est power supply and replace as req uired.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-10 PN: 9001163A INTERFACE TROUBLESHOOTING This chapter prov ides a checklist for th e various interface types. Locate the ch ecklist relative to the inter face used and perform each of th e troublesh ooting tasks until the pr oblem has been isola ted.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-11 PN: 9001163A LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly co nfigured. Wait two minutes and run self-t est to verify . If a test label does not print, there may be a hardware problem.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-12 PN: 9001163A TEST PRINT TROUBLESHOOTING Chapter pr ovides instru ction on s p ecial printing to identify and resolve specific print problems. HEX DUMP Allows the oper ator to dete rmine if th ere were pro blems in the d ownloadin g of data.
Unit 5: Troubleshootin g GL408-412e Operator Manual 5-13 PN: 9001163A Figure 6-2, Sample T est Label NOTE: The only print pro blem that the following sa mple test la bel does not display is fading of print image from one side of th e la bel to the other .
GL408-412e Operator Manual 6-1 PN: 9001163A MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures.
Unit 6: Maintenance GL408-412e Operator Manual 6-2 PN: 9001163A CLEANING PROCEDURES Cleaning of the printer is a necessary ma intenance activity to ensure prin t quality and longer printer life. The re are tow basic typ es of cleanin g involved; t he remova l of loose de bris and th e removal o f residue.
Unit 6: Maintenance GL408-412e Operator Manual 6-3 PN: 9001163A REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replaceme nt, in addition to most secondary components. Use the text in conjunction with their accompanied gr aphics to ensure complete comprehension throughout the pro cess.
Unit 6: Maintenance GL408-412e Operator Manual 6-4 PN: 9001163A FUSE REPLACEMENT The fuse is wired to th e power recept acle and protect s the pr inter from power su rges from the el ectrical source. If a surge of electricity reaches th e fuse, its filiment will melt crea ting a disruption of the flow .
Unit 6: Maintenance GL408-412e Operator Manual 6-5 PN: 9001163A MEDIA PLATEN ROLLER RE PLACEMENT The media platen roller is considered to be a high -wear component due to con stant tre ading of the print media against its contact surface.
Unit 6: Maintenance GL408-412e Operator Manual 6-6 PN: 9001163A ADJUSTMENT PROCEDURES This chapter covers all of the printer and pr inter ac cessory adjustme nts.
Unit 6: Maintenance GL408-412e Operator Manual 6-7 PN: 9001163A PRINT HEAD BALANCE ADJUSTMENT Print head balance is the eq ualization of pressur e against the platen roller fr om one end to the op posite.
Unit 6: Maintenance GL408-412e Operator Manual 6-8 PN: 9001163A PRINT HEAD PRESSURE Print Head Pressure allows for the prin t head to be adjuste d to accommo date different media type s (thicknesse s). The pressure setting lever is two posiiton (normal an d hi gh).
Unit 6: Maintenance GL408-412e Operator Manual 6-9 PN: 9001163A PRINT HEAD ALIGNMENT Print head position ha s a direct impact on prin t quality. The print head must be para llel with the platen roller for the printed image to be consista nt across the label.
Unit 6: Maintenance GL408-412e Operator Manual 6-10 PN: 9001163A RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoo thly over the print head when it makes contact with the media, print voids will occur at the p oint of the rib bon fold.
Unit 6: Maintenance GL408-412e Operator Manual 6-11 PN: 9001163A RIBBON ROLLER ALIGNMENT If the print ribbon is not spread smoo thly over the print head when it makes contact with the media, print voids will occur at the p oint of the rib bon fold.
An important point after buying a device SATO GL408/412E (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SATO GL408/412E yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SATO GL408/412E - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SATO GL408/412E you will learn all the available features of the product, as well as information on its operation. The information that you get SATO GL408/412E will certainly help you make a decision on the purchase.
If you already are a holder of SATO GL408/412E, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SATO GL408/412E.
However, one of the most important roles played by the user manual is to help in solving problems with SATO GL408/412E. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SATO GL408/412E along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
