Instruction/ maintenance manual of the product CX400 SATO
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CX400 Desktop Printer Operator's Manual.
PN 9001107 Rev. A W arning: This equipment com plies with the requ irements in Part 15 of FCC rules for a Class A computing device. Op eration of thi s equipment in a residential area may cause unacceptable interferenc e to radio and television re ception requiring the opera- tor to take whatever steps necessary to corre ct the interference.
PN 9001107 Rev. A Page 1 T ABLE OF CONTENTS What Y ou Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Contr ols, Indicators, and Connections . . . . . . . . . . . . . . . . . . . . . 4 Printer Power Connection .
CX400 User Guide Page 2 PN 9001107 Rev. A CX Softwar e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Label Gallery Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 W indows Drivers . . . . .
CX400 User Guide PN 9001107 Rev. A Page 3 What Y ou Get The SA T O CX400 Printers come co mplete and ready to install and print labels. Y our unit carton contains the following items: • CX400 Printe.
CX400 User Guide Page 4 PN 9001107 Rev. A Controls, Indicators , and Connections Device Name Primary Function Use Power Switch Power control A pplies power to printer . FEED Button Advances print media 1 Pressing FEED while applying power , a test label will be printed.
CX400 User Guide PN 9001107 Rev. A Page 5 Print Head Release Unlocks print head Push both releases do wn- ward to release print hea d. T op Cover Protects print media and mecha - nism Lift to open.
CX400 User Guide Page 6 PN 9001107 Rev. A Printer Power C onnection 1. Plug the outp ut of the power m odule provided with the printer into the connector on the re ar panel. 2. Plug the power mod ule into an AC outlet having the proper volt- age. 3. Place the power switch in “I” position to turn on the power .
CX400 User Guide PN 9001107 Rev. A Page 7 . Paper Holder Lock Print Head Ribbon Paper Guide Platen Roller Sensor Media Roll Paper Holder Print Head Relea se Label Exit Slot Labels.
CX400 User Guide Page 8 PN 9001107 Rev. A Loading Labels or T ags 1. Lift the top cover . 2. Press the two print head rele ases down to unlock the print he ad. 3. Unwind a few labels from the roll. Labels should be wo und face- in for the best results.
CX400 User Guide PN 9001107 Rev. A Page 9 Loading Ribbon The CX400 thermal transfer printer transfers ink from a ribbon to the label to p roduce an image. 1. Lift the top cover . 2. Press the two print head rele ases down to unlock the print head module and expose the ribbon supply spindles.
CX400 User Guide Page 10 PN 9001107 Rev. A 13. W ait until the ERROR LED stops blinking and goes OFF; press the FEED button to feed a la bel or to resume printing.
CX400 User Guide PN 9001107 Rev. A Page 11 Selecting the Labe l Sensor T ype CX400 printers can us e Eye-mark, gap or n otch label sensing . The sensing method used by the printe r must match to the media being used. If you are using lab el printin g software, it shou ld provide a mean to set up these pa rameters.
CX400 User Guide Page 12 PN 9001107 Rev. A Using the Printer Printing a Self-T est Label Printing a self-test label checks the printer overall operability . T o run a self-test, confirm that the printe r is loaded and connected to AC power and no print jobs are in process.
CX400 User Guide PN 9001107 Rev. A Page 13 Feeding Blank Labels T o feed a label you press the FEED butt on if there is no image in the printer buffer . T o clear the image buffer you must press and hold the FEED button for at le ast 5 seconds and then release the FEED button.
CX400 User Guide Page 14 PN 9001107 Rev. A Note When holding the FEED button, the indicator status will change, but sho uld be ignor ed even if the ERROR indicator becomes lit. Printing Labels T o print labels, the host computer sends commands to the printer via the serial or parallel communicatio n po rt.
CX400 User Guide PN 9001107 Rev. A Page 15 2. Using a soft cotton sheet moiste ned alcohol, clean all dirt and label residue from the print head, paying particular attention to the print line. Caution ! Do not clean t he print head or drive r oller using abrasive or metallic objects, ammonia-based cleaners or other harsh chemicals.
CX400 User Guide Page 16 PN 9001107 Rev. A 3. Press down firmly on both print head latche s to confirm that they are closed. 4. Confirm that the printer ERROR indicator is of f. 5. Print a self-tes t label as described on pa ge 10. 6. Restart the printer .
CX400 User Guide PN 9001107 Rev. A Page 17 • Others: If you are using the serial communication check the parameters on both th e printer and the host. Self-test label will not print 1. If printing in the direct ther mal mode, confirm that you have loaded direct thermal media.
CX400 User Guide Page 18 PN 9001107 Rev. A 2. Confirm th at the sensor type (Eye -mark or gap) in your softw are setup matches yours print media. Poor print quality 1. Confirm that the print media is properly loaded, and there is no side-to-side motion of the paper as it feeds through the printer .
CX400 User Guide PN 9001107 Rev. A Page 19 Printer Specifications CX400 Print Method Thermal T ransfer or Direct Ther mal Max Ribbon Length 328 ft. (100m) Max Ribbon Roll OD 1.5 in. (38mm) Ribbo n Core ID 0.5 in.(12 .8mm) Ribbon Co re OD 0.72 in. ( 18.
CX400 User Guide Page 20 PN 9001107 Rev. A Memory 2MB total RAM; 2MB flash memory Bar Cod es Sup- ported UPC, EAN8/13, EAN128, Code39 , Code93, MSI, I25, M25, Postnet Bookland, Code 128, UCC 128, Cod .
CX400 User Guide PN 9001107 Rev. A Page 21 Communication Ports CX400 printers are equipped with a stand ard Centronics parallel and an RS232 commu nication port, wired as shown below .
CX400 User Guide Page 22 PN 9001107 Rev. A Parallel Input Cable (Centr onics 36 pin) Serial Port Paramet ers CX400 printers are configur ed as Data T erminal Equipment (DTE) equipment, and use Reques t-T o-Send/Clear-T o-Send (R TS/CTS) handshaking or X-On /X-Off flow co ntrol (control characters are DC2 and DC4).
CX400 User Guide PN 9001107 Rev. A Page 23 Note CX400 printers r equir e a “null modem” cable (pin 2-3 and 7-8 cr oss connected) when conn ected to another DTE device such as a personal computer . The SA T O serial cables ar e wir ed in a null modem configuration.
CX400 User Guide Page 24 PN 9001107 Rev. A lower right corner will take you to the Select Printer window where you select the printer model that will be used to print the l abel. Select- ing “Printer Setup” opens a Printe r Driver where the operating param- eters of the printer can be configured.
An important point after buying a device SATO CX400 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SATO CX400 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SATO CX400 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SATO CX400 you will learn all the available features of the product, as well as information on its operation. The information that you get SATO CX400 will certainly help you make a decision on the purchase.
If you already are a holder of SATO CX400, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SATO CX400.
However, one of the most important roles played by the user manual is to help in solving problems with SATO CX400. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SATO CX400 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
