Instruction/ maintenance manual of the product 608e SATO
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PN 9001074 Rev. B CL Series “e” Thermal Tran s fer Printers Operator Manual for CL408e, CL412e, CL608e & CL612e CL408e and CL412e Printer Users Please Refer To Supplemental Operator Manual PN:.
SATO CL Series “e” Printers 08/31/03 PN 9001074 Rev. B SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Fax : (704 ) 644-166 2 Tech Support Hotline: (704) 644-1660 Tech Support Fax: (704) 644-1661 Email: satosupport@satoamerica.
WARNING CL408e AND CL412e PRINTERS ARE SHIPPED WITH EITHER A110-VOLT OR 220-VOLT POWER SUPPLY AS A CUSTOMER SPECIFIED OPTION. BEFORE CONNECTING A PRINTER TO ANY POWER SOURCE, ENSURE IT WAS FACTORY CONFIGURED FOR THE APPROPRIATE VOLTAGE. THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE FOUND ON THE SHIPPING CONTAINER.
PREFACE CL SERIES “e” PRINTER OPERATOR’S MANUAL The CL Series “e” Printer Operator’s Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer.
APPENDICES APPENDIX A: Optional Features Page - ii PN 9001074 Rev. B SATO CL “e” Series Printers Preface.
TABLE OF CONTENTS SECTION 1. PRINTER OVERVIEW Introduction .............................1 - 1 General Printer Specifications ....................1 - 2 Character Fonts ...........................1 - 4 Bar Codes ..............................1 - 5 Physical .
Download User Defined Protocol Codes ............ 3-24 H e x D u m p M o d e ........................ 3-25 SECTION 4. CLEANING AND MAINTENANCE Introduction .............................4 - 1 Procedures ..............................4 - 1 Adjusting the Print Quality .
Bi-Directional Communications ...................6 - 8 ENQ/ACK/NAK ..........................6 - 9 Status Response ......................... 6-12 Accessory (EXT) Connector ..................... 6-18 Pin Assignments ......................... 6-18 Standard Operation .
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SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CL Series “e” Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using the front panel controls and the DIP switches.
GENERAL PRINTER SPECIFICATIONS Page 1-2 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 6 ips 50 to 150 mm/s 4t o8i p s 100 to 200 mm/s Print Module (Dot Size) .
SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-3 Section 1. Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e CONTROLS AND SIGNALS On-Line LED Status = Green (1) Green Power LED Non.
CHARACTER FONTS Page 1-4 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL608e CL412e CL612e MATRIX FONTS U Font (5 dot sWx9 dots H) S Font (8 dot s.
BAR CODES SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-5 Section 1. Printer Overview SPECIFICATION CL408e CL608e CL412e CL612e SYMBOLOGIES Bookland (UPC/EAN Supplemental) EAN-8, EAN-13 COD.
PHYSICAL Page 1-6 PN 9001074 Rev. B SATO CL Series “e” Printers Section 1. Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e DIMENSIONS Wide 10.7 in. (271 mm) 13.8 in. (352 mm) Deep 16.9 in. (430 mm) 16.9 in. (429 mm) High 12.6 in. (321 mm) 11.
OPTIONAL ACCESSORIES SATO CL Series “e” Printers PN 9001074 Rev. B Page 1-7 Section 1. Printer Overview ACCESSORY CL408 CL412 CL608 CL612 MEMORY EXPANSION One slot for PCMCIA Memory Cards (up to 16 MB Flash or 4 MB SRAM) and/or 4MB internal Flash ROM.
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SECTION 2. INSTALLATION INTRODUCTION This section is provided to assist you in taking the CL Series Printer from the shipping container to the application environment. Where the physical differences between the printer models are significant (such as loading paper and ribbons), separate sections for each of the models are used for clarity.
UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer: • The box should stay right-side up. • Lift the printer out of the box carefully. • Remove the plastic covering from the printer. • For the CL4XX printers, remove the Front Access Door from its protective bag and attach it to the printer.
Verify that you have the following materials when unpacking: • Printer • Power Cord • Extra Ribbon Core SETTING UP THE PRINTER Consider the following when setting up the printer: • Locate a solid flat surface with adequate room to set the printer.
LOADING LABELS, TAGS AND RIBBON CL608e and CL612e LOADING LABELS OR TAGS 1. Open the Side Access Door by swinging it up and to the left. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator.
diagram. Set the Adjustable Label Guide to keep the labels against the inside of the printer. 9. Close the Label Hold-Down by pushing downward on the green tab until it latches closed. NOTE: If the Label Dispenser option has been purchased, see Appendix A, for proper label routing instructions.
12. Adjust the Media Knob based on the media you have loaded. For media up to 2.3 inches wide, use the “1” position, for media between 2.3 and 4.6 inches wide, use the “2” position.
CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print.
LOADING LABELS, TAGS AND RIBBON CL408e and CL412e LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Open the Front Access Door by pushing down on the green Front Cover Latch and swinging the door forward and to the left.
6. If using fanfold labels (or tags) set them on a flat surface behind the printer and remove the cover from the Feed Slot on the rear panel. Pass the labels (printing side up) through the slot and over the Label Supply Spindle .
LOADING THE RIBBON 1. Open the Top and Front Access Doors . 2. Open the Print Head Assembly by rotating the green the Head Latch counter clockwise. The print head is spring loaded and will raise to the open position as soon as the latch is released. 3.
CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print.
minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64 mm), and the Eye-Mark from a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm). OPERATOR PANEL CL608e and CL612e The CL608e/CL612e Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display.
LABEL: LED, illuminated when label supply is out. RIBBON: LED, illuminated when ribbon motion sensor does not detect any ribbon motion. ERROR: LED, illuminated when there is a system fault such as an open print head. ONLINE: LED, illuminated when printer is ready to receive data.
OPERATOR PANEL CL408e and CL412e The CL408e/CL412e Operator Panel consists of one two-color (red and green) LED indicator, two momentary contact switches, two DIP switches (a third is located on the RS232 interface card), four adjustment potentiometers and one LCD Display.
STATUS: Two-color (Red, Green) LED that indicates the following status conditions: Green - Illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Red -Illuminated when there is a system fault such as an open print head.
REAR PANEL CL608e and CL612e Power On/Off Switch: Turns power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cable provided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.
REAR PANEL CL408e and CL412e Power: Switch to turn power On or Off. AC Input: Input 115V 50/60 Hz connector. Use the cable provided. AC Fuse: Input power protection. Type 3A/250V. Interface Slot: Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.
SWITCHES AND SENSORS CL608e and CL612e Ribbon End Sensor: This sensor is a motion detector that signals the printer when the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activated and the printer will stop printing.
SWITCHES AND SENSORS CL408e and CL412e Ribbon End Sensor: This sensor is a motion detector that signals the printer when the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activated and the printer will stop printing.
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SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP Switch Panels There are two DIP switches (DSW2 and DSW3) located inside the cover. These switches can be used to set: • Thermal transfer.
Stop Bit Selection (DSW1-4) . Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6) . Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8) . Selects the flow control and status reporting protocols.
Head Check Selection (DSW2-3) . When selected, the printer will check for head elements that are electrically malfunctioning. Hex Dump Selection (DSW2-4) . Selects Hex Dump mode. Receive Buffer Selection(DSW2-5) . Selects the operating mode of the receive buffer.
Backfeed Sequence (DSW3-1) . Backfeed is used to correctly position the label for application and then retract the next label to the proper print position. This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label.
External Signal Type Selection (DSW3-6, DSW3-7) . Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected. See Section 6: Interface Specifications for a definition of signal types. Repeat Print via External Signal (DSW3-8) .
DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping. This will result in the following operating configuration: Communications: Protocol: Sensor: Receiv.
POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the front panel. This potentiometer is set at the factory so that it has a range of +/- 3.
3. Press the FEED key to feed out a blank label. 4. Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key. Repeat this procedure until the label is fully released from the liner.
LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings.
NORMAL MODE The printer initially powers on in the ONLINE mode. The user can access the User Settings using the following procedures. ONLINE QTY:000000 The LCD will display the ONLINE status on the top line and the bottom line will contain the label quantity (QTY) status.
PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49mm in increments of 1mm.
CANCEL PRINT JOB YES NO If the printer has a print job(s) in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO. Be sure you want to cancel the print job(s) before selecting yes as the job(s) cannot be recovered and will have to be retransmitted tyo the printer.
PRINT OFFSET V:+000 H:+000 Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label.
CALENDAR 00/00/00 00:00 1. Year - The first display shown will have the two digit year selection underlined. You can scroll through the dates by pressing the LINE key. The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value (i.
CHARACTER PITCH FIXED PROP This selection allows you to set the default character pitch to either fixed character spacing or proportional character spacing.
CARD COPY/FORMAT XXXXXXX ERROR 5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line: R/W Error Indicates a Read/Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available.
MEMORY->CARDCOPY ALL <XMB> Y/N This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer. 1. Use the LINE key to step the cursor to desired setting.
COPY START YES NO 2. Press the FEED key to accept the selection. If Yes was selected the copy process will start. If you select No, the display will return to the previous selection. MEMORY->CARDCOPY COMPLETED 3. Once the copy process is completed, press the FEED key to step the display.
GAP [X.XV] INPUT [X.XV] The “e” Series printers determine the location of the leading edge of the label by measuring the difference between light levels when it sees either a label edge or a black “EYE” mark. This adjustment allows you to manually set the threshold voltage level, between the maximum and minimum light levels.
EYE [X.XV] INPUT [X.XV] EYE - When setting the “eye” threshold, the voltage must be measured with nothing but the label under the sensor and then again withthe printed “eye” mark under the sensor. The formula for this is: (High Voltage Level + Low Voltage Level) x 0.
REPRINT W/FEED YES NO This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode.
SERVICE MODE The Service mode is exited by powering the printer off and then back on. COUNTER MODE The Counter Mode is provided to allow the user to access the internal printer cousters. ADVANCED MODE The Counter Mode is accessed from the Advanced Mode.
TEST PRINT MODE CONFIGURATION This option allows you to print a test label. It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode. The test label allows you to verify that you indeed did make the desired changes.
CLEAR NON-STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated.
HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. ONLINE QTY:000000 The Hex Dump Mode is entered by placing DSW2-4 in the on position and powering the printer on.
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SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION This section provides information on user maintenance for the CL Series “e” printers. Because they come in two versions that differ mechanically, it is divided into two basic sections, one covering the procedures for the CL6XXe and the other the procedures for the CL4XXe.
Print The fine adjustment for Print Darkness is the PRINT potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print and counterclockwise for lighter print.
7. The head should be cleaned at least every time the ribbon is changed and more often in harsh environments. Cleaning the Platen and Rollers 1. Turn the printer off and remove the power cord. 2. Open the Label Access Door . 3. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer.
7. There is one metal roller used in guiding the labels through the printer. It should be cleaned of any residue or foreign material. 8. Repeat if necessary. The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present.
7. Disconnect the signal and power cables from the print head connectors and set the Print Head aside. 8. Carefully attach the new print head to the connectors, using caution to make sure the connector keys are correctly positioned. NOTE: Be careful not to scratch the printing surface of the print head while installing it.
5. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors. REPLACING THE FUSE CL608e and CL612e Supplies needed: 250V 3A Fuse 1. Turn the printer power off and remove the power cable. 2. On the back of the printer, locate the Fuse Cap directly above the AC connector.
CLEANING THE PRINT HEAD AND PLATEN CL408e and CL412e Supplies needed: SATO SA070 Cleaning Kit Cleaning the Print Head 1. Turn the printer off and remove the power cable and open the Top Access Door. 2. Open the Print Head Assembly by rotating the green Head Latch counter-clockwise.
REPLACING THE PRINT HEAD CL408e and CL412e The print head on the CL4XXe printers is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head.
CLEANING THE SENSORS CL408e and CL412e There are two sensors that are used to control the positioning of the label. One is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label.
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SECTION 5. PROGRAMMING REFERENCE Information on programming the Cle Series printers can be found in the “e” and PRO Printer Programming Reference , PN 9001096 found on the Printer Utilities CD-ROM.
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SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The CL Series “e” printers utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the CL Series “e” Series printers.
WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty.
will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.” will go “low” (or an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.
Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V Low = 0V to -0.4V DATA STREAMS <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z Page 6-4 PN 9001074 Rev. B SATO CL Series “e” Printers Section 6.
OPTIONAL RS232C SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. GENERAL SPECIFICATIONS Asynchronous ASCII Half-duplex c.
Cable Requirements READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the Se printers. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data.
host must be capable of supporting this flow control method for it to function properly. X-On/X-Off FLOW CONTROL X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable.
LOCAL AREA NETWORK (LAN) OPTIONAL INTERFACE A Local Area Network (LAN) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed.
(20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in the Remaining Labels bytes and the 16 byte Job Name. Cancel (CAN) I fa CAN (18 hexadecimal) command is received , it will stop the print job and clear all data from the receive and print buffers.
Page 6-10 PN 9001074 Rev. B SATO CL Series “e” Printers Section 6. Interface Specifications ASCII HEX DEFINITION OFF-LINE 0 30 No Errors 1 31 Ribbon Near End 2 32 Buffer Near Full 3 33 Ribbon Near.
STATUS RESPONSE The second method of determining printer status is to interrograte the printer with specific commands. The response from these commands will provide specific information about the printer status depending upon the command.
EXT CONNECTOR The EXT connector on the rear panel of the CL Series “e” printers is intended for use with the external printer accessories such as label rewinders or applicators. The 14-pin Centronics type connector provides a choice of four different output signals along with various error conditions.
SATO CL Series “e” Printers PN 9001074 Rev. B Page 6-13 Section 6. Interface Specifications 0V +5V +5V 0V +5V 0V 20 milliseconds Start of Print Cycle End of Print Cycle 0V +5V Print End Type 1 Pri.
Page 6-14 PN 9001074 Rev. B SATO CL Series “e” Printers Section 6. Interface Specifications ERROR SIGNALS +5V 0V +5V 0V +5V 0V 0V +5V Print Motion Print End Type 1 Print End Type 2 Print End Type .
SECTION 7. TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the CL Series “e” printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further.
This may mean that the computer doesn’t know the printer is there. Verify that: a. Both ends of the cable are securely inserted into their respective connectors.
carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer. USING THE RS232C SERIAL INTERFACE 1.
ERROR SIGNALS The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION TO CLEAR Error On .
APPENDIX A. OPTIONAL ACCESSORIES INTRODUCTION This section contains instructions for using the following CL Series “e”optional features: • Label Rewinder • Label Cutter • Label Dispenser •.
To remove the roll from the spindle, first set the power switch to OFF. Remove the metal clamp, then remove the rewound roll of labels. To unwind for using with an applicator, first set the power switch OFF. Attach the lead edge of the labels from the rewind spindle to the applicator entry point.
LABEL DISPENSE OPTION CL608e and CL612e The CL608e and CL612e Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to rear of the printer with two screws and is connected to the internal drive mechanism of the printer.
8. Close the Print Head and place the printer on-line. 9. The Label Dispense Option is ready for use. LABEL DISPENSE OPTION CL408e and CL412e The CL408e and CL412e have an internally mounted Label Dispense Option which rewinds the label backing as the labels are stripped.
Front Access Door latch until it releases and swing the Backing Idle Roller out of the way. 7. Open the Print Head and feed the backing paper through the print area in the normal manner. 8. Route the label backing down the front of the print mechanism and around the Backing Drive Roller .
rewound on the spindle. The next label will only print after removing the current label from the label exit path. Note: The label dispenser will function only if it has been enabled using the front panel switches (DSW3-1 and DSW3-2 in the ON positions).
PCMCIA MEMORY CARDS ALL MODELS Description The Memory Card Option provides the connectors and interface board for one PCMCIA memory card slot. The PCMCIA memory is selected for use via the <ESC>CC Memory Area Select command. It can be used to store fonts, graphic images and forms.
INTERNAL FLASH ROM MEMORY EXPANSION ALL MODELS Description A factory installed option allows the internal FLASH ROM to be expanded from 2MB to 6 MB by adding an additional 4MB. It can be used to store fonts, graphic images and form overlays. The Expanded Memory is selected using the <ESC>CC Memory Area Select command.
CALENDAR ALL MODELS The Calendar Option allows the date and time to be maintained in the local printer rather than using the system clock. It consists of an integrated circuit module containing the clock components and battery and plugs into a socketon the main pcb assembly.
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An important point after buying a device SATO 608e (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SATO 608e yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SATO 608e - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SATO 608e you will learn all the available features of the product, as well as information on its operation. The information that you get SATO 608e will certainly help you make a decision on the purchase.
If you already are a holder of SATO 608e, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SATO 608e.
However, one of the most important roles played by the user manual is to help in solving problems with SATO 608e. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SATO 608e along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
