Instruction/ maintenance manual of the product 5402 Avaya
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i IP Office 4.0 2402 and 5402 User Guide 15-601057 Issue 4a (11 th December 2006).
© 2006 Av aya Inc. A ll Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document w as complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. C hanges and corrections to the information in this document may be incorporated in future releases.
2402 and 5402 User Guide Page iii IP Office 4.0 15-601057 Issue 4a (11th December 2006) T able of Content s The Te lephone ............................................................................................................................ 1 About this Guide .
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2402 and 5402 User Guide Page 1 IP Office 4.0 15-601057 Issue 4a (11th December 2006) The T elephone About this Guide This guide describes how to use all the feat ures on your Avaya IP Office 2402/5402 phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office phone.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 2 IP Office 4.0 15-601057 Issue 4a (11th December 2006) 4. Call Handling Buttons: • HOLD: Red button used to place a call on hold. • TRANSFER: TRANSFERs a call to another phone. • CONFERENCE: Sets up conference calls with more than one other person.
The Telephone 2402 and 5402 User Guide Page 3 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 4 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension.
The Telephone 2402 and 5402 User Guide Page 5 IP Office 4.0 15-601057 Issue 4a (11th December 2006) No User The NoUser configuration will be used for extensions where the home user is not currently lo.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 6 IP Office 4.0 15-601057 Issue 4a (11th December 2006) The Display B Phone Locked: Internal calls only. D Call Forwarding On: See Call Forwarding. G In Group: You can enable/disable group membership.
2402 and 5402 User Guide Page 7 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Basic Call Handling Features Answering a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 8 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Clearing a Call To clear an established call: Either: • Replace the handset. • Press DROP . Redial The Redial feature automatically redials the last extension or outside number (up to 24 digits) you dialed.
Basic Call Handling Features 2402 and 5402 User Guide Page 9 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Mute With a call in progress, you can stop the other party from hearing you. To switch off your handset microphone: 1. Press MUTE . The lamp beside Mute is lit.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 10 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. Two call appearance keys are required for the Transfer feature.
2402 and 5402 User Guide Page 11 IP Office 4.0 15-601057 Issue 4a (11th December 2006) System Features System Features Introduction As well as your phones specific features that only the system administrator can allocate , you can access a number of system features by dialling short codes.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 12 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forwa rd , Follow me can only be used to divert calls to another internal extension on the same IP Office.
System Features 2402 and 5402 User Guide Page 13 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Ring Back If your system administrator has allocated you the Ring Back When Free feature under a dial pad digit and you call an extension that does not answer or is busy, you can: 1.
2402 and 5402 User Guide 2402 and 5402 User Guide Page 14 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call.
System Features 2402 and 5402 User Guide Page 15 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Default Short Codes The following are the normal default short codes availabl e to all users. Your system administrator may add additional codes for other features and for speed dials.
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2402 and 5402 User Guide Page 17 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Index A about this guide.......................................................... 1 answering ca lls .......................................................... 7 B buttons .
2402 and 5402 User Guide Page 18 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract.
Compact Business Center Compact Contact Center Compact Business Center Compact Contact Center Shore Communications Ltd Mint House Tel: 0870 429 9876 4 – 6 Stanley Park Road Fax: 0870 429 9879 Wallington, Web: www.shorecomms.co.uk Surrey, SM6 0EU Email: info@shorecomms.
An important point after buying a device Avaya 5402 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 5402 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 5402 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 5402 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 5402 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 5402, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 5402.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 5402. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 5402 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
