Instruction/ maintenance manual of the product 10e SATO
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PN 9001 1 13A M10e Thermal T ransfer Printer SERVICE MANUAL.
SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644-16 50 T ech Support Hotline: (704)644-1660 T e c h Supp o rt F a x: ( 70 7 ) 6 44 - 1 6 6 1 E-Mail: satosale s@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc.
PN 9001113A T ABLE OF CONTENTS INTRODUCTION General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-6 TECHNICAL DATA Physical Characteristics 2-1 Power 2-1 Envir.
PN: 9001113A TROUBLESHOOTING Error Signals 6-1 Troubleshooting Table 6-2 RS232 Serial Interface Troubleshooting 6-5 Universal Serial Bus (USB) Interface Troubleshooting 6-5 Parallel Interface Troubles.
PN 9001113A ADJUSTMENT PROCEDURES Print Head Position 8-1 Print Head Balance 8-2 Ribbon Wrinkle 8-3 Roller Belt 8-5 Ribbon Belt 8-6 Paper Guide 8-7 Pitch Sensor 8-8 Eye-Mark Sensor 8-10 Label Gap Sens.
PN: 9001113A.
SATO M10e Service Manual PN: 900111 3A Page 1-1 1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, tr oublesho oting, and maintenance. For specialize d programming, refer to the Programming Manual located on the utility CD-ROM.
Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-2 GENERAL DESCRIPTION The M-10e printer is a wide carriage thermal printer designe d specifically to address the need for large high resolution labe ls. It can print labels as large as 10.
Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-3 Correct signals initiates print head activity. Figure 1-1, Front V iew Figure 1- 2, Interio r View Width Height Depth Power Switch.
Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-4 SWITCHES AND INDICATORS The table below identifies and defines printer switche s and indicators for operator interface.
Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-5 Figure 1-4, Configuration Panel Figure 1-5, Rear V iew Dip Switches Potentiometers Memory Card Port Interface Port Configuration P.
Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-6 CONNECTION PORTS These ports are externally accessable and permit connectio n of the accessories and attachments necessary for printer progra mming and operation. Not listed here, are the connection ports of circuit boar ds not externally accessable .
SATO M10e Service Manual PN: 900111 3A Page 2-1 2 TECHNICAL DAT A All technical data deemed pertine nt has been tabulated below for quick reference. Find the relative section header and then locate the spe cific type of technical data in th left column .
Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-2 Maximum Caliper .008 Inches (0.21 mm) Maximum Roll Diameter 7 .8 Inches (20 0 mm), Wou nd face inward Minimum Core Diame ter 3 Inches (76.2 mm) RIBBON Maximum Width 10.7 Inches (273 mm) Length 984 Feet (300 m) Thickness 4.
Section 2: Technical Data SATO M10e Service Manual PN 9001113A Page 2-3 XM Font 24 dots W x 24 dot s H (Univers Condensed Bold) OA Font (OCR-A) 22 dots W x 33 dot s H OB Font (OCR-B) 30 dots W x 36 do.
Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-4 BAR CODE CAPABILTIES Linear Bar Codes T w o Dimemsion al Bookland (UPC/EAN Supplement al EAN-8, EAN-13 CODABAR Code 39 Code 93.
SATO M10e Service Manual PN: 900111 3A Page 3-1 3 INTERFACE SPECIFICATIONS This section presents the interface specif icati ons for the M10e printer . These specifications include detailed information on h ow to properly interface the printer with the host system.
Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-2 With an empty receiving buffe r , the status of DTR is “high” (in X-On st atus if using X-On/X-Of f) meaning the printer is ready to receive data. Whe n the receive buf fer is holding 2.
Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-3 SPECIFICATIONS Printer Connec tor AMP 57-4036 0 DDK (or equivalen t) Cable Conn ector AMP 57-30360 DDK ( or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.
Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-4 RS232 SERIAL INTERFACE The High S peed Serial Interface is a Plug-In Interf ace Module th at can be inst alled in the printer by the user .
Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-5 R EADY /B USY F LOW C ONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the volt age level on Pin 20 of the RS232 C port, the printer notifies the host when it is ready to re ceive data.
Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-6 D ATA S TREAMS The data streams for X-On/X-Off and Ready/Busy flow co ntrol are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . .
Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-7 BI-DIRECTIONAL COMMUNICATIONS This is a two-way communications protocol bet ween the host computer and th e printer , thus enabling the host to check printe r status. When Bi-Com 4 communications is selected, there is no busy signal from the printer .
Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-8 P RINT J OB Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if th ere are no errors and a NAK (16 hexadecimal) if a pr inter error exists .
SATO M10e Service Manual PN: 900111 3A Page 4-1 4 ACCESSORIES INST ALLATION The following procedures pro vide in-depth inst ructions on the installation of all optional accessories. Each accessory is a purchase optio n that may not apply to your setup.
Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-2 4 Lift away tear-of f plate (2). 5 Place cutter assembly (4, Figure 4-1b) onto printer frame (3). 6 Secure cutter assembly (4) to prin ter frame (3) using three scr ews (5).
Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-3 1 1 Configure the printer for cutter accessory operat ion. 12 Apply media stock a nd ribbon as applicable and test cycle to ensure prop er function. 13 Inst all the left, right, front, and top housing covers.
Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-4 4 Insert clock chip (3) into the vacant IC Socket (4). Figure 4-2, EEPROM Inst allation 5 Connect the power supply cord. 6 Factory Reset as directed in the Factory Reset section of this manual.
Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-5 12 Press the LINE/FEED keys to scroll to the desired date and time values and press ENTER between each. 13 Cycle the printer of f and then on again to begin printing. 14 Refer to Programming Manual for command s equences to utilize the real-time clock option.
Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-6.
SATO M10e Service Manual PN: 900111 3A Page 5-1 5 PRINTER CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover . A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parame ters.
Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-2 Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bp s) for the RS232 port.
Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-3 PRINTER SET UP Print Mode Selection (DSW2-1): Selects bet ween direct thermal printing on thermally sensitive paper and thermal transfer print ing using a ribbon.
Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-4 Receive Buffer Selection(DSW2-5): Selects the operating mode of the receive buffer.
Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-5 Status Select(DSW2-8): For emu lating earlier series software commands. Should b e used only if problems are encountered when using existing so ftware. This switch will also affect the settings selected by DSW1-7 and DSW1-8.
Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-6 Back-Feed Selection (DSW3-4): Whe n Back-Feed is enabled, the printe r will position the last printed label for dispensing and retract it before printing the ne xt label.
Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-7 Repeat Print via External Signal (DSW3-8 ): Allows the applicator to reprint the current label in the print buffer. DEFAULT SETTINGS All switches are placed in the Off default position for shippin g.
Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-8 Once the default operation is complete, a DEF AUL T COMPLETED message will be displayed on the LCD pane l. The printer should be powered of f while this message is being displayed (or after the beep is heard.
Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-9 B ACKFEED O FFSET When a label is printed it must be correctly pos itio ned for dispensing and application. Thusly , the printer advances the label stock suf ficiently for the printed label to be dispensed.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-10 CONFIGURATION MODES MODE KEY SEQUENCE INITIAL DISPLA Y Normal POWER ONLINE QTY :000000 Advanced LINE + POWER ADV ANCE.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-11 PITCH OFFSET + 00mm Label Pitch is the dist ance from the leading edg e (the edge that comes out o f the printer first) of each label. The leading edge position can be adjuste d relative to the print head (+/- 4 9 mm) in increment s of 1mm.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-12 PRINT OFFSET V :+0000 H:+0000 V ertical Of fset is the dist ance down from the le ading edge (the e dge of the label that comes out of the pr inter first) to the first vertical print position.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-13 IGNORE CR/LF YES NO This selection tells the prin ter to strip out all carriage return/line feed pairs (CR/ LF) from the dat a stream, including graphics and 2 D bar codes.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-14 CARD COPY/FORMA T XXXXXXX ERROR 5. If an error is e ncountered in th e copy proce ss, one of the following messages w.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-15 MEMOR Y ->CARDCOPY COPYING 3. Press the ENTER key to select the option. If Y es was selected the copy process will begin. MEMOR Y ->CARDCOPY COMPLETED 4. Once the copy process is complete , pr ess the ENTER key to step the display .
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-16 CARD FORMA T YES NO Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card de stroys all data curren tly stored on the ca rd. 1. Use the CURSOR keys to step the cursor to desired option.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-17 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “ga p” threshold, the volt age shown on the top line of the display must be measured with noth i ng but the backing in the sensor and then again with a label still att ached to the backing.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-18 EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” threshold, the volt age must be measured with nothing but the label under the sensor and then again with the printed “eye” mark under the sensor .
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-19 FORW ARD/BACKFEED DIST ANCE DEF AUL T This display will only appear if Ba ckfeed is enabled (DSW 3-4 = OFF). The maximum backfeed dist ance is 255 mm. 1. Use the CURSOR keys to step to the Defaul t or Manual option.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-20 IEEE1284 ACK SIGNAL 00.5 If the printer is placed in the Single Item Buf fer Mode (DSW2-5 = ON), this selection allows the width of the IEEE1284 ACK pulse to be set. In the Multi- Item Buffer Mode, this display will be skipped.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-21 TEST PRI NT MODE The T est Print Mode of fers 4 different st atus labels for troubleshoot ing.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-22 DEF AUL T SETTING COMPLETED When the printer has completed the reset process it will beep 3 times and the Default Setting Comple ted display will appear. At this time the printer is in the default configur ation.
Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-23 CLEAR NON-ST ANDARD PROTOCOL The stan dard protocol code s used by the printer can be m odified to accomodate the require ments of diff erent host systems.
Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-24 HEX DUMP MODE In addition to the T e st Print Lab els, the printe r can print the co ntents of the receive buffer in a hexadecima l format to allow the dat a stream to be examined for errors and troubleshooting.
SATO M10e Service Manual PN: 900111 3A Page 6-1 6 TROUBLESHOOTING This manual section is provided for assistance in identifying the route ca use of inadequate performance or complete failure.
Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-2 TROUBLESHOOTING TABLE Use the tables below to isolate problems based on th eir symptoms.
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-3 Poor ribbon quality . Use genuine SA T O ribbons. Foreign material o n print head and pla ten roller . Clean print head and platen roller . Foreign materia l on labels. U se high quality label stock.
Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-4 Main power fuse defe ctive. Replace fuse. Defective pwer supply . T est with meter and replace as required. ERROR LED ILLUMINATED Print head not latched into position. En sure print head assembly is latched.
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-5 RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughl y connected to the PC and t he printer . • Ensure the serial cable is not defective. The minimum requirements is that a Null Modem Cable be used and that it be manufactured to specificat ions.
Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-6 4 Ensure th at the View Device By T ype is checked. 5 Scroll down to SA TO-USB Device and ensure that errors do not exist. Reinstall as requir ed. 6 R eboot the PC and the printe r .
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-7 LAN ETHERNET INTERFACE TROUBLESHOOTING • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line.
Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-8 • Check the individual troubleshootin g sections pr ovided with the Ethernet Plug-In Interface Module for additional c auses of intermitta nt printer problems.
Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-9 • If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or later software version is used. Ea rlier versions will not functi on with SA TO enhance d ethernet adapters.
Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-10 • Ensure that at least o ne NetW are file server has been enabled u sing the SET NETW ARE SERVER and ENABLED commands. • Ensure the NetW are user limits have not been exceeded.
Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-11 • If Windows NT queues lock up when the active pr int job is deleted, try setting the IP timeout to one (1) minute with the conso le command SET IP TIMEOUT 1. • 1pr/1pd related problems were remedied with the V3.
Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-12 3 Place the printer in the off-line mode by pressing the LINE key . 4 Place the DSW2-4 switch in the ON position. 5 Press the LINE key to place the printer back on-line. 6 Press the FEED key to activate the print process.
Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-13 Figure 6-1, TP T est Module Usage RIBBON SENSOR OPERAT ION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Pane l located on the front housing cover.
Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-14 8 P ress and hold the FEED key while switching on the printer . 9 Release the FEED key when the printer emits an audible beep. 10 Press th e ENTER key to select and advance to the n ext display .
SATO M10e Service Manual PN: 900111 3A Page 7-1 7 REPLACEMENT PROCEDURES The SATO M10e Printer contains replaceable components and sub-assemblies. This se ction contains step-by-step instructions for the removal and replacement of t hose primary components and sub-assemblie s that are subject to wear or da mage.
Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-2 7 Secure replacement print head (2) to pr int assembly (3) using post screw (1). 8 Restore power , test cycle, and adjust as r equired in accordance with relative procedures.
Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-3 3 Loosen screw (2) to relieve tension on belt (1) by tension roller (3). 4 Withdraw belt (1) from platen roller pulley (4 ), feed roller pulley (5), motor sp indle (6), and tension roller (3).
Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-4 9 Adjust belt (3) tension and secure moto r (10) to ribbon frame (6).
Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-5 Figure 7-4, Platen Roller Replac ement 6 Manipulate platen roller (2) through slot on right side of printer frame (5). Lif t away roller (2). 7 Insert replacement platen roller (2) throug h the slot on right side of printer frame (5).
Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-6 FEED ROLLER REPLACEM ENT The feed roller is considered to be a high w ear component due to its treading a gainst the print media. This treading will eventua lly wear grooves into the rubbe r material and negatively effect print output.
Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-7 4 Remove timing belt (2) from p ulley (3) located on the right end of feed roller (1). 5 Loosen screw (4) securing clamp (5) on the lef t end of feed roller (1). 6 Remove screw (4) securing clamp (5) on the right end of feed roller (1).
Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-8 15 Secure interface board (3) to printer housing using two screws (2). 16 Reconnect all wiring harnesses to main circuit board (1). 17 Reconnect power supply cord, confirm correct potentiometer settings, and perform Factory Reset.
Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-9 Figure 7-7, Interface Board Replac ement RIBBON DRIVE BOARD REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, and lef t housing covers to expose main board (1, Figure 7-8a).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-10 3 Remove two screws (2) securing interf ace board (3) on the exterior back sid e of printer . 4 Carefully withdraw interface board (3 ) from its connection with main circuit b oard (1).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-11 15 Connect all applicable wiring harnesses to ribbon drive b oard (9). 16 Secure main circuit board (1) to brackets (8) and (7) using four screws (6), two screws (5). 17 Reconnect all applicabl e wiring harnesses.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-12 Figure 7-9, Panel Board Replac ement POWER SUPPLY REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, lef t, right, and rear housing covers.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-13 8 Secure replacement power supply (4) to printer base (3) u sing seven screws (5). 9 Connect all wiring harnesses and cables to power supply (4). 10 Place pr inter frame (2) onto printer base (3) an d secure using seven screws (1).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-14 POWER SUPPLY FUSE REPLACE MENT The Printer has two cylindrical fuses that are wired to the power supply. If power is not being distributed throughout the printer, the fuse may require replacement.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-15 CIRCUIT BOARD FU SE REPLACEMENT The M10e Printer has four fuses; two are wired to the power supply while the other two are directly connected to the main circuit board.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-16 DRIVE MOTOR REPLACEMENT The stepper motor transmits motion to the prin t mechanism for precise print positioning. The energized motor provides torque to the label feed roller and the platen roller via a tooth ed timing belt configured on pulleys.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-17 5 Remove four screws (4) securing drive motor (5) to printer fra me (1). 6 Disconnect motor wiring harness (A) fr om main circuit board wiring harness (B). 7 Replace defective motor (5) with replacement motor (5) and secure using f our screws (4).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-18 9 Route wiring harness as was remo ved and connect to the ribbon drive board. 10 Secure wiring harnesses to the printer frame with cable bracket (5) and screw (4). 1 1 Reconfigure ribbon rewind belt (8) onto the motor spindle.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-19 AUTO-LOAD SENSOR REPLACEMENT The auto-load sensor locates the top of the form (label) for positioning. The sensor is centrally located on the underside of the label ramp between the feed and platen rollers.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-20 5 Remove one screw (3) securing sensor bracket (4) to the printer frame. 6 Withdraw sensor bracket (4) along with sensor (5) from wit hin the printer . 7 Disconnect the wiring harness (A) from sensor conne ctor (A).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-21 5 Lift away cover (2) and disconnect sensor harness (A) from sensor connector (A). 6 Connect sensor harness (A) to sensor c onnecto r (A) of replacement sensor (4). 7 Secure cover (2) and sensor (4) to lef t guide plate (3) using screw (1).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-22 3 Remove media from printer if applicab le. 4 Remove the optional cutter assembly or tea r-off cutter as a pplicable. 5 Remove two screws (1, Figure 7-17) on each end of stay bar (2 ).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-23 12 Connect wiring h arness (A) to sensor connector (A). 13 Apply left guide plate (4) to rack plate (5) a nd secure using thumbscrew (3). 14 Inst all media and test cycle to ensure a proper function.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-24 7 T est cycle to ensure a proper function. 8 Install the right, fron t, and top housing covers.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-25 1 Switch of f the printer and disconnect the power supply cord. 2 Remove top, front, left, and right housing covers to access cutter assembly (1, Figure 7-19). 3 Disconnect all relative wiring harnesses.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-26 1 1 Replace right, lef t, front, and top housing covers. CUTTER SENSOR REPLACE MENT The optional cutter assembly is powered by a drive mo tor directly coupled to a cam configuration that provides differential movement of an oscillating plate.
Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-27 8 Install the le ft, front, and top housing covers. 9 Restore power and test cycle to ensure proper function. Figure 7-20, Cutter Sens or Replacement EEPROM CHIP REPLACEMENT The EEPROM chip (1) is connected on the ma in circuit board (2).
Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-28 Figure 7-21, EEPROM Chip Replacement I E E E 1 2 8 4 + R S B O A R D 1 2.
SATO M10e Service Manual PN: 900111 3A Page 8-1 8 ADJUSTMENT PROCEDURES This section provides instructions for mechani cal and electrical adjustments to the printe r . Adjustments may b e required following extended p rinter use or as a result of replacement component activity .
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-2 4 Loosen two set scre ws (not shown) through driver port s (2) of ribbon cover (1). 5 Turn adjustment axle (3) while watching the movement of the print head on the platen roller .
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-3 3 Ensure left side set scre w (2) is secure. 4 Slightly loosen right side set screw (3). 5 Slowly turn adjustment screw (4) while observing the changes in prin t quality .
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-4 9 Manipulate adjustment co llar (7) and ribbon guide while observing the ribbon result s. 10 Retighten set screw (6) while holding ribbon guide in place . 1 1 Install tear-of f plate (2) as applicable and front housing cover (1).
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-5 ROLLER BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and right h ousing covers to gain access to rolle r belt (1, Figure 8-4).
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-6 RIBBON BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and le ft housing covers to gain access to ribbon belt (1, Figure 8-5).
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-7 PAPER GUIDE ADJUSTMENT When loaded, media stock is centrally oriented on the feed ramp. Media guides located in the rear of the printer ma intain media positioning . The left and right media guides may be adjusted proportionally in a lateral motion.
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-8 PITCH SENSOR ADJUSTMENT Pitch sensor adjustment is used to set the top of the form (leading edge). This adjustment is a straight forward or backward motion and does not af fect lateral movement or skewed images.
Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-9 Figure 8-7, Pitch Senso r Adjustment 10 Remove top, front, and lef t housing covers for access to main circuit board (1, Figure 8-7). 1 1 Record all dip switch (2) positions and then switch each to the Of f position.
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-10 18 Confirm that NONE is displayed and press ENTER. 19 Use the Cursor keys to step the cursor to th e desired text size option. 20 Press the ENTER key to select the option a nd begin test printing.
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-11 Figure 8-8, Eye-Ma rk Sensor Adjustment s 3 Connect test module (3) to main circuit board conn ector (4). 4 T urn dial (5) on test module (3) to position number 4. 5 Connect the positive (+) probe of the multimeter to pin SIG (7) on test module (3).
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-12 LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP T est Module. The label-gap sensor may also be adjusted via the Service Mode.
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-13 Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-10).
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-14 4 T urn dial (5) on test module (3) to position number 8. 5 Connect the positive (+) probe of the multimete r to pin SIG (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3).
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-15 PAPER END SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-1 1).
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-16 4 T urn dial (5) on test module (3) to position number 0. 5 Connect the positive (+) probe of the multimeter to connection port (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3).
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-17 5 Press the LINE or FEED key as required to adjust the print wid th. 6 Press the ENTER key to select and begin te st printing. 7 Adjust the OFFSET (VR2) potentiometer as necessary to gain the desired position.
Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-18.
SATO M10e Service Manual PN: 900111 3A Page 9-1 9 FACTORY RESET S This section of the service manual covers instructio ns on how to return the printer to its factory settings. The instructions are separated into differing catagories of interest. FACTORY SETTINGS / TEST PRINT 1 Record all dip switch positions.
Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-2 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position.
Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-3 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR CUTTER COUNTER 1 Record all dip switch positions.
Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-4 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the test print have reset t o 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position.
Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-5 12 Power Of f the printer and confirm that all switches are in the Of f or down position.
Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-6.
SATO M10e Service Manual PN: 900111 3A Page 10-1 10 DIAGRAMS & SCHEMATICS HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Re moval & Inst allation Screw x3 Screw x5 Screw .
Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-2 MEDIA & RIBBON LOADING Figure 10-2, Media & Ribbon Loading Paper Guide Ribbon Guide Feed Roller Platen Ro.
Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-3 BLOCK DIAGRAM Figure 10-3, Block Diagram 1 234 5 8 67 9 RBM SEN HO DSW3 DSW2 HDS DSW EXT LCD CUTSEN LED EXT PORT S.
Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-4 PRINTING OPERATIONAL SEQUENCE Figure 10-4, Printing Opera tional Sequence Printer Continuous P itch Se nsor Valid.
Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-5 ACCESSORIES & SE NSORS LOCATION Figure 10-5, Accessories & Sensors Location Platen Roller Ribbon Sensor Pr.
Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-6 PRINT REFERENCE POSITION Figure 10-6, Print Reference Positi on PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL G.
An important point after buying a device SATO 10e (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SATO 10e yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SATO 10e - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SATO 10e you will learn all the available features of the product, as well as information on its operation. The information that you get SATO 10e will certainly help you make a decision on the purchase.
If you already are a holder of SATO 10e, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SATO 10e.
However, one of the most important roles played by the user manual is to help in solving problems with SATO 10e. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SATO 10e along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
