Instruction/ maintenance manual of the product 40DHB0002USCW Avaya
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IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide 40DHB0002USCW Issue 8d (2nd March 2005).
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Intuity Emulation Mode Mailbox Users Guide Page iii IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) T able of Content s Accessing Your Mail box......................................................................................................
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Intuity Emulation Mode Mailbox Users Guide Page 5 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Accessing Y our Mailbox Logging In The log in method will vary according to whether it is the first time the mailbox has been accessed or not. We have detailed dialing the default IP Office short code *17 to start voicemail access.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 6 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) First Time Login The first time you call your mailbox you will be prompted to record your name and change the mailbox password.
Accessing Your Mailbox Intuity Emulation Mode Mailbox Users Guide Page 7 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Avaya DS Phones On phones in these series with a Menu key, you can use the following method to access your mailbox. Other Avaya phones may have a dedicated MESSAGES key for starting mailbox access.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 8 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) IP Office Intuity Flowchart Users can access the following controls when collecting mail. Those shown in gray are not supported by IP Office Intuity emulation.
Intuity Emulation Mode Mailbox Users Guide Page 9 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Collecting, Sending and Leaving Messages Logging In The log in method will vary according to whether it is the first time the mailbox has been accessed or not.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 10 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Collecting Your Messages Your mailbox keeps messages until they are deleted eit her by yourself or automatically after a pre-set time period.
Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 11 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Your Messages Scanning allows you to hear your messages and/or message headers without having to take any further action.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 12 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Replying to a Messages You can send a reply message to an other mailbox user. To send a reply message: 1. When listening to the message, press 1 .
Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 13 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Forwarding a Message You can select to forward a message to another mailbox or to several mailboxes. Only messages marked as Private by the sender cannot be forwarded.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 14 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Recording Messages You can send messages to a mailbox by doing the following. 1. Log into your mailbox. 2. Press 1 3. After the tone, start recording your message.
Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 15 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Sending a New Message The forward and reply menu can also be used to send a new message to another mailbox or mailboxes.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 16 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Leaving a Message When listening to a mailbox greeting, callers can skip the greeting by pressing 1 . They will then hear the tone after which they should record their message.
Intuity Emulation Mode Mailbox Users Guide Page 17 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Mailbox Options Changing Your Password You can use a password to restrict access to your mailbox. To change your voicemail password: 1. Log into your mailbox.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 18 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Setting a Fax Number If your system administrator has se t a system fax number, any fax calls to your mailbox will be diverted to that number.
Mailbox Options Intuity Emulation Mode Mailbox Users Guide Page 19 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Close Your Mailbox You can prevent further callers from leav ing messages. Instead callers hear your name and "Sorry, the mailbox you have reached is not accepting messages at this tim e.
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Intuity Emulation Mode Mailbox Users Guide Page 21 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Greetings Administer Personal Greetings By default, callers directed to you ma ilbox receive the system greeting ( "Your call is being answered by IP Office, <name> is not available, to leave a message wait for the tone, .
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 22 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Create a Personal Greeting You can create nine personal greetings. 1. Login to your mailbox. 2. Press 3 to select personal greetings.
Greetings Intuity Emulation Mode Mailbox Users Guide Page 23 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Call Types You can select to have a different greeting given to different types of call. The first stage of this is to select which call types you want differentiated by using the process below.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 24 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Activate a Greeting Once you have recorded some personal greetings and selected the call types for which you want greetings, you can assign your greetings to those call types.
Greetings Intuity Emulation Mode Mailbox Users Guide Page 25 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Greetings This function takes you through your current personal greetings, telling which are active and for what call types and allowing you to listen to the greeting if required.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 26 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Listen to a Greeting The listen option allows you to check and if necessary change each of your existing personal greetings. 1.
Intuity Emulation Mode Mailbox Users Guide Page 27 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Mailing List s Mailing Lists Mailing lists (also known as 'personal distribution lists') allow you to store sets of mailbox numbers.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 28 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Creating a Mailing List You can create 20 mailing lists for your mailbox, each containing up to 360 mailbox numbers. 1. Log into you mailbox.
Mailing Lists Intuity Emulation Mode Mailbox Users Guide Page 29 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Your Mailing Lists Scanning will tell you what mailing lists you mailbox has and how many mem bers (mailbox numbers) each contains.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 30 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Reviewing Mailbox Lists This feature allows you to review the members in any mailboxes public mailing lists and all you own, whether private or public.
Intuity Emulation Mode Mailbox Users Guide Page 31 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Index A Accept 6, 19 Accept Call Answer 19 Accessing Personal Greetings 21 Accessing 21 Activat.
Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 32 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract.
An important point after buying a device Avaya 40DHB0002USCW (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 40DHB0002USCW yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 40DHB0002USCW - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 40DHB0002USCW you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 40DHB0002USCW will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 40DHB0002USCW, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 40DHB0002USCW.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 40DHB0002USCW. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 40DHB0002USCW along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
