Instruction/ maintenance manual of the product 15-601034 Avaya
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IP Office 4.0 CTI Link Installation Manual 15-601034 Issue 11 (6 December 2006).
© 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
CTI Link Insta llation Manual Page iii IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) T able Of Content s CTI TA PI Installation .................................................................................................................. 1 Overv iew .
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CTI Link Insta llation Manual Page 1 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) CTI T API Inst allation Overvie w IP Office CTI Lin k is available in Lite and Pro versi ons, which prov ide run-time inter faces for applications to use.
CTI Link Installation M anual CTI Link Insta llation Manual Page 2 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Installing T A PILink and DevLink The IP Office TAPI Service Provi der and the Dev Link files are both installed from the IP Office Us er CD.
CTI TAPI Install ation CTI Link Insta llation Manual Page 3 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Installing the Wave Driver Installing the W ave Dri ver The IP400 w ave driver is called "naw ave32 .drv". It is in the "wav e32" directory on the User CD.
CTI Link Installation M anual CTI Link Insta llation Manual Page 4 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Window s 2000 1. From the Control Panel, select A dd/Remov e Hardware . W ait for you r PC to do a Search for new Devices . 2. Select A dd New Device .
CTI TAPI Install ation CTI Link Insta llation Manual Page 5 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Configuring the TAPI Driver TAPI Service Prov iders are configu red using a Windows Control Panel applet. The name of the app let is not the same acros s all versions o f W indows.
CTI Link Installation M anual CTI Link Insta llation Manual Page 6 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Single User Mo de Enter the IP address of the IP Office unit in the b ox label led Switch IP A ddress . Select the Single User option.
CTI Link Insta llation Manual Page 7 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Index A ACD queues ................................ ...............................5 C configuring IP Office f or TAPI ...........................................
CTI Link Installation M anual CTI Link Insta llation Manual Page 8 IP Office 4.0 15-601034 Issue 11 (6 Decembe r 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract.
An important point after buying a device Avaya 15-601034 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 15-601034 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 15-601034 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 15-601034 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 15-601034 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 15-601034, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 15-601034.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 15-601034. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 15-601034 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center