Instruction/ maintenance manual of the product ProXpress M3320ND Samsung
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BASIC User’s Guide BASIC User’s Guide This guide provides information concer ning installation, basic operation and troubleshooting on windows. ADVANCED This guide prov ides informatio n about the in stallation, advanced con figuration, operation and troubleshooting on va rious OS environments.
2 BASIC 1 . Introduction Key benefits 5 Features by models 8 Useful to know 11 About this user’s guide 12 Safety information 13 Machine overview 19 Control panel overview 22 Turning on the machine 24 Installing the driver locally 25 Reinstalling the driver 28 2 .
3 BASIC 5 . Appendix Specifications 101 Regulatory information 109 Copyright 119.
1. Introduction This chapter provides info rmation you need to know before using the machine. •K e y b e n e f i t s 5 • Features by models 8 • Useful to know 11 • About this user’s guide 12.
Key benefits Environmentally friendly • To save toner and paper, this ma chine supports Eco feature (see "Eco printing" on page 49). • To save paper, you can pr int multiple pages on one single sheet of paper (see "Using advanced print features" on page 193).
Key benefits Convenience • You can print on the go from your smartphone or computer using Goo gle Cloud Print™ enabled apps (see "Google Cloud Print™" on page 173).
Key benefits Supports various wireless network setting method • Using the WPS (W i-Fi Protected Setup™) bu tton - You can easily connect to a wireless network using the WPS button on the machine and the access point (a wireless router).
Features by models Some features and optional goods may not be available depe nding on model or country. Operating System ( ● : Included, Blank: Not available) Operating System M332x series M382x se.
Features by models Software You can install the printer driver and software when you insert th e software CD into your CD-ROM drive. Fo r windows, select the printer driver and software in the Select Software to Install window.
Features by models Variety feature ( ● : Included, ○ : optional, Blank: Not available) Features M332x series M382x series M402x series Hi-Speed USB 2.
Useful to know The machine does not print. • Open the print queue list and remove the document from the list (see "Canceling a print job" on page 47). • Remove the driver and install it again (see "Installing the driver locally" on pa ge 25).
12 1. Introduction About this user’s guide This user's guide provides information for your basic unde rstanding of the machine as well as detailed st eps to explain machine usage. • Read the safety in formation before using the machine. • If you have a problem using the mach ine, refer to the troubleshooting chapter.
13 1. Introduction Safety information These warnings and precau tions are included to pr event injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine.
Safety information 14 1. Introduction Caution 5 Operating method Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot.
Safety information 15 1. Introduction 6 Installation / Moving Warning Caution Do not block or push objects into the ve ntilation opening. This could result in elevated component temperatures whi ch can cause damage or fire.
Safety information 16 1. Introduction 7 Maintenance / Checking Caution Do not place the machine on an unstable surface. The machine could fall, causin g injury or machine damage. Use only No.26 AWG a or larger, telephone line cord, if necessary. Otherwise, it can cause damage to the machine.
Safety information 17 1. Introduction 8 Supply usage Caution To clean and operate the machine, strictly follow the user's guide provided with the machine. Otherwise, you could damage the machine. Keep the power cable and the cont act surface of the plug clean from dust or water.
Safety information 18 1. Introduction When changing the toner cartridg e or removing jammed paper, be careful not to let toner dust touch your body or clothes.
19 1. Introduction Machine overview 9 Components Power cord Quick installation guide Machine Software CD a a. The software CD conta ins the print drivers, user’s guide , and software applications. Misc. accessories b b. Miscellaneous ac cessories included with your machine may vary by co untry of purchase and specific mo del.
Machine overview 20 1. Introduction 10 Front view • This illustration may differ from your machine dependin g on your model. There ar e various types of machine. • Some features and optional goods may not be available dependin g on model or country (see "Features by models" on page 8).
Machine overview 21 1. Introduction 11 Rear view • This illustration may differ from your machine dependin g on your model. There ar e various types of machine. • Some features and optional goods may not be available dependin g on model or country (see "Features by models" on page 8).
22 1. Introduction Control panel overview • This control panel may differ from yo ur machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Feature s by models" on page 8).
Control panel overview 23 1. Introduction 13 M382xND/M382xDW/M402xND 1 Display screen Shows the current status and prompts during an operation. 1 5 6 7 9 8 2 11 10 3 4 2 Menu Enters menu mode and scrolls through the available menus (see "Accessing the menu" on page 30).
24 1. Introduction Turning on the machine 1 Connect the machine to th e electricity supply first. 2 Turn the switch on. If you want to turn the power off, press th e ( Power/Wakeup ) button.
25 1. Introduction Installing the driver locally A locally connected machine is a machin e directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a n etwork connected machine’s driver (see "Installing driver over th e network" on page 133).
Installing the driver locally 26 1. Introduction 14 Windows 1 Make sure that the machine is connected to your computer and powered on. 2 Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories > Run .
Installing the driver locally 27 1. Introduction From the Windows 8 Start Screen • Samsung Printer Experience app can only be used in the Start screen when V4 driver is installed. The V4 driver is automatically downloaded from the Windows Update if your computer is connected to the Internet.
28 1. Introduction Reinstalling the driver If the printer driver does not work properly, follow the steps below to reinstall the driver. 15 Windows 1 Make sure that the machine is connected to your computer and powered on. 2 From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software .
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup optio ns. • Menu overview 30 • Machine’s basic settings 33 • Media and t.
30 2. Menu Overview and Basic Setup Menu overview The control panel provides access to various menus to set up the mach ine or use the machine’s functions. • For models that do not have the display screen on the control panel, this feature is not applicab le.
Menu overview 31 2. Menu Overview and Basic Setup Information Layout Paper Graphic System Setup Menu Map Configuration Demo Page Supplies Info. Usage Counter Account a PCL Font PS Font EPSON Font KSC5843 Font b KSC5895 Font b KSSM Font b a. This is used only availa ble when Jo b Accounting is enabled from the Sy ncThru™ Web Admin Service.
Menu overview 32 2. Menu Overview and Basic Setup Emulation Network Job Management a a. This option is avail able when the opti onal memory installed or RAM Disk is checked. Emulation Type Setup TCP/IP (IP v4) DHCP BOOTP Static TCP/IP (IP v6) IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802.
33 2. Menu Overview and Basic Setup Machine’s basic settings • For models that do not have the display screen on the control panel, set the machine’s settings by using the Device Settings in Sam.
Machine’s basic settings 34 2. Menu Overview and Basic Setup 4 Select the option yo u want, then press OK . 5 Press OK to save the selection. 6 Press ( Cancel ) to return to ready mode. Refer to below links to set other settings useful for using the machine.
35 2. Menu Overview and Basic Setup Media and tray This chapter provides info rmation o n how to load print medi a into your machine. • Using print media that does not me et these specifications may cause problems or require repairs. Such repairs are not covered by Samsung ’s warranty or service agreements.
Media and tray 36 2. Menu Overview and Basic Setup The duplex unit is preset to Letter/LGL or A4 size, depen ding on your country. To change the paper size, adjust the guides as shown below. Paper quantity indicator shows the amoun t of paper in the tray.
Media and tray 37 2. Menu Overview and Basic Setup Tray 1 / optional tray 1 Pull out the paper tray. 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size (see "Tra y overview" on page 35) .
Media and tray 38 2. Menu Overview and Basic Setup • Do not push the paper width guide too far causing the media to warp. • If you do not adjust the paper widt h guide, it may cause paper jams. • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled.
Media and tray 39 2. Menu Overview and Basic Setup 1 Pull out the paper tray for manual feeding. Or Press the push-release of Multi-purpose (or Manual feeder) tray to open. • M332xND/M382xD series • M382xND/M382xDW/M402xND series 2 Load the paper.
Media and tray 40 2. Menu Overview and Basic Setup 4 When you print a document, set the paper type and size for the Multi- purpose (or Manual feeder) tray (see "Setting the paper size and type" on page 44). 4 Printing on special media The table below shows the sp ecial media usable in tray.
Media and tray 41 2. Menu Overview and Basic Setup ( ● : Supported, Blank: Not supported) Envelope Printing successfully on envelopes depends upon the quality of the envelopes.
Media and tray 42 2. Menu Overview and Basic Setup Transparency To avoid damaging the ma chine, use only transparen cies designed for use in laser printers. • Must withstand the mach ine’s fusing temperature. • Place them on a flat surface after removing them from th e machine.
Media and tray 43 2. Menu Overview and Basic Setup • Do not run a sheet of la bels through the machine more than once. The adhesive backing is designed for only a single pass through the machine. • Do not use labels that are separating from the back ing sheet or are wrinkled, bubbled, or otherwise damaged.
Media and tray 44 2. Menu Overview and Basic Setup Glossy Photo • Recommended media: Glossy paper (Letter) for this machine by HP Brochure Paper (Product: Q6611A) only. • Recommended media: Glossy paper (A4) for this machine by HP Superior Paper 160 glossy (Product: Q6616A).
Media and tray 45 2. Menu Overview and Basic Setup 6 Using the output support The surface of the output tray may become hot if you print a large number of pages at once.
46 2. Menu Overview and Basic Setup Basic printing For special printing features, refer to the Advanced Guide (see "Usi ng advanced print features" on page 193).
Basic printing 47 2. Menu Overview and Basic Setup 8 Canceling a print job If the print job is waiting in the print queue or print spoole r, cancel the job as follows: • You can access this window by s imply double-clicking the machine icon ( ) in the Windows task bar.
Basic printing 48 2. Menu Overview and Basic Setup •Y o u c a n a p p l y Ec o features to save paper and toner before printing (see "Easy Eco Driver" on page 214). • You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printe r Status" on page 222).
Basic printing 49 2. Menu Overview and Basic Setup 11 Eco printing The Eco function reduces toner con sumption and paper usage. The Eco function allows you to save print resour ces and lead you to eco-friendly printing. If you press the Eco button from the control panel, Eco mode is enabled.
Basic printing 50 2. Menu Overview and Basic Setup Setting eco mode on the driver To take advantage of the advanced printing features, click Properties or Preferences from the Print window (see "Opening printing preferences" on page 47). Open the Eco tab to set Eco mode.
Basic printing 51 2. Menu Overview and Basic Setup 12 Secure printing • This feature is not supported for M332xND/M382xD . • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • You might not be able to print a complex document using the RAM disk.
3. Maintenance This chapter provides inform ation about purc hasing supplies, acces sories and maintenance parts ava ilable for your machine. • Ordering supplies and accessories 53 • Available con.
53 3. Maintenance Ordering supplies and accessories Available accessories may differ from country to coun try. Contact your sales repres enta tives to obtain the list of available su pplies, and maint.
54 3. Maintenance Available consumables When supplies reach the end of their life spans, you can order the followi ngs of consumables for your machine: Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
Available consumables 55 3. Maintenance Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or re manufactured toner.
56 3. Maintenance Available accessories You can purchase and insta ll accessories to enha nce your machine’s pe rformance and capacity. Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 8).
57 3. Maintenance Available maintenance parts To purchase maintenance parts, co ntact the source where yo u bought the machine. Replacing ma intenance parts can be performed on ly by an authorized service provider, dealer, or the r etailer where you bought the machine.
58 3. Maintenance Storing the toner cartridge Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests user s follow these recommendations to ensure optimal performance, highest quality, and lo ngest life from your new Samsung toner cartridge.
Storing the toner cartridge 59 3. Maintenance 3 Estimated cartridge life Estimated cartridge life (t he life of the toner cart ridge yield) depends on the amount of toner that pr int jobs require.
60 3. Maintenance Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variat ion side to side. • The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display.
Redistributing toner 61 3. Maintenance 4 M3320/M3820/M4020 series 5 M3325/M3825/M4025 series 1 2 1 2.
62 3. Maintenance Replacing the toner cartridge A toner cartridge has almost reac hed its estimated cartridge life: • The status LED and the toner -related message on the display indicate when the toner cartridge should be replaced.
Replacing the toner cartridge 63 3. Maintenance M3320 M3820 M4020 series 2 1.
Replacing the toner cartridge 64 3. Maintenance M3325 M3825 M4025 series 1 2.
65 3. Maintenance Replacing the imaging unit When a imaging unit has reached the end of life, the machine wi ll stop printing. • Do not use sharp objects such as a knife or sciss ors to open th e toner cartridge package. They might scratch the drum of the c artridge.
Replacing the imaging unit 66 3. Maintenance 7 Imaging unit M3325/M3825/M4025 series 2 1 1 2.
67 3. Maintenance Installing accessories 8 Precautions • Disconnect the power cord Never remove the contro l board cover while the power is turned on. To avoid the possibility of an electrical shock, always disconnect the power cord when installing or removing AN Y internal or ex ternal accessories.
Installing accessories 68 3. Maintenance If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. 5 Select Device Options . The Properties window may differ depending on the driver or operating system you are using.
Installing accessories 69 3. Maintenance 10 Upgrading a memory module Your machine has a dual in-line memory mod ule (DIMM). Use this memory module slot to install addit ional memory.
Installing accessories 70 3. Maintenance 2 1 2 1.
71 3. Maintenance Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned.
72 3. Maintenance Setting the toner/imaging unit low alert If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not this message or LED appears.
73 3. Maintenance Cleaning the machine If printing quality problems occur or if yo u use your machine in a dusty environment, you need to clean yo ur machine regularly to keep it in the best printing condition and use yo ur machine longer.
Cleaning the machine 74 3. Maintenance 12 Cleaning the inside During the printing process, pa per, toner, and dust particles can accumulate inside the machine. This buildup can cause print q uality problems, such as toner specks or smearing. Cleaning the inside of th e machine clears and reduces these problems.
Cleaning the machine 75 3. Maintenance 2 1 1 2 1 2 1 2.
Cleaning the machine 76 3. Maintenance 13 Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the mach ine to cool down.
77 3. Maintenance Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine ma y be contaminated by toner , which can cause damage to the machine or reduce print quality.
4. Troubleshooting This chapter gives helpful in formation for what to do if you encounter an error. • Tips for avoiding paper jams 79 • Clearing paper jams 80 • Understanding the status LED 92 • Understanding display messages 95 This chapter gives helpful information for what to do if you encounter an error.
79 4. Troubleshooting Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guid es are positioned correctly (see "Tray overview" on page 35).
80 4. Troubleshooting Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. 1 In tray 1 Illustrations on this user’s guide may diff er from your machine dependin g on its options or models. Check your machine type (se e "Front view" on page 20).
Clearing paper jams 81 4. Troubleshooting 2 In optional tray.
Clearing paper jams 82 4. Troubleshooting If you do not see the paper in this area, stop and go to next step:.
Clearing paper jams 83 4. Troubleshooting 3 In the manual feeder/multi-purpose tray M332xND/M382xD series.
Clearing paper jams 84 4. Troubleshooting M382xND/M382xDW/M402xND series.
Clearing paper jams 85 4. Troubleshooting 4 Inside the machine The fuser area is hot. Take care when removing paper f rom the machine..
Clearing paper jams 86 4. Troubleshooting M3320/M3820/M4020 series.
Clearing paper jams 87 4. Troubleshooting M3325/M3825/M4025 series 1 2 2 1.
Clearing paper jams 88 4. Troubleshooting 5 In exit area The fuser area is hot. Take care when removing paper f rom the machine..
Clearing paper jams 89 4. Troubleshooting If you do not see the paper in this area, stop and go to next step:.
Clearing paper jams 90 4. Troubleshooting 6 In the duplex unit area.
Clearing paper jams 91 4. Troubleshooting If you do not see the paper in this area, stop and go to next step:.
92 4. Troubleshooting Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country (see "Control panel overview" on page 22).
Understanding the status LED 93 4. Troubleshooting LED Status Description () Status Off The machine is off-line. Green Blinking When the backlight blinks, the machin e is receiving or printing data. On • The machine is on-line and can be used. Red Blinking • A minor error has occurred and the machine is waiting for the error to be cleared.
Understanding the status LED 94 4. Troubleshooting Eco Green On Eco mode is on (see "Eco printing" on page 49). Off Eco mode is off. a. Estimated cartridge life means the expect ed or estimated toner cartridge life , whic h indicates the average capacity of print- outs and is designed pursuant to IS O/IEC 1 9798.
95 4. Troubleshooting Understanding display messages Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.
Understanding display messages 96 4. Troubleshooting 8 Toner-related messages Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanu factured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's qu ality.
Understanding display messages 97 4. Troubleshooting 9 Imaging unit-related messages Samsung does not recommend using a non-genuine Samsung cartridge such as refilled or remanufactur ed. Samsung cannot guarantee a non- genuine Samsung cartridge's quality.
Understanding display messages 98 4. Troubleshooting 10 Tray-related messages 11 Network-related messages 12 Misc. messages Message Meaning Suggested solutions Paper Empty in [tray number] There is no paper in the indicated tray. Load paper in the tray (see "Loading p aper in the tray" on page 36).
Understanding display messages 99 4. Troubleshooting Output bin Full Remove paper The output tray is full. Remove papers from the output tray, the machine resumes pr inting. If the problem persists, call for service. Replace Fuser Soon The life of the fuser unit will be expired soon.
5. Appendix This chapter provides product specifications an d information conce rning applicable regulations. • Specifications 101 • Regulatory information 109 • Copyright 119.
101 5. Appendix Specifications 1 General specifications The specification values listed below ar e subject to change without no tice. See www.samsung.com for possible changes in information. Items Description Dimension Width x L ength x Height 366 x 365.
Specifications 102 5. Appendix Power consumption Average operating mode Less than 700 W Ready mode Less than 10 W Power save mode c Less than 1.1W (Wi-Fi Direct on: Less than 2.8 W d ) Power off mode e Less than 0.1 W Wireless f Module SPW-B4319U a. Sound Pressure Level, ISO 7779.
Specifications 103 5. Appendix 2 Print media specifications Type Size Dimensions Print media wei ght/Capacity a Tray1 / Optional tray Multi-purpose tray Manual feeder b c Plain paper Letter 216 x 279 mm (8.
Specifications 104 5. Appendix Transparency Letter, A4 Refer to the Plain paper section Not available in tray1/ optional tray. 138 to 146 g/m 2 (36.81 to 38.
Specifications 105 5. Appendix 3 System requirements Microsoft ® Windows ® • Internet Explorer 6.0 or higher is the minimu m requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine.
Specifications 106 5. Appendix Mac Linux Operating system Requirements (Recommended) CPU RAM Free HDD space Mac OS X 10.5 •I n t e l ® processors • 867 MHz or faster Power PC G4/G5 512 MB (1 GB) 1 GB Mac OS X 10.6 •I n t e l ® processors 1 GB (2 GB) 1 GB Mac OS X 10.
Specifications 107 5. Appendix Unix Free HDD space 1 GB (2 GB) Items Requirements Operating system Sun Solaris 9, 10, 11 (x86, SPARC) HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.
Specifications 108 5. Appendix 4 Network environment Network and wireless models only (see "Features by models" on page 8). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the networ k environments supported by the machine.
109 5. Appendix Regulatory information This machine is designed for a normal work environment and certified with several regulatory statements. 5 Laser safety statement The printer is certified in the U.
Regulatory information 110 5. Appendix 6 Ozone safety 7 Power saver 8 Recycling 9 China only This product’s ozone emission rate is under 0.1 ppm. Because ozone is heavier than air, keep the product in a place with good ventilation.
Regulatory information 111 5. Appendix 10 Correct disposal of this pro duct (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) (The United States of America only) Dispose unwanted electronics through an approved recycler.
Regulatory information 112 5. Appendix This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection again st harmful interferenc e in a residential installation.
Regulatory information 113 5. Appendix The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wirel ess device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices ar e on.
Regulatory information 114 5. Appendix 16 Turkey only 17 Thailand only 18 Replacing the Fitted Plug (for UK Only) Important The mains lead for this ma chine is fitted with a sta ndard (BS 13 63) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit the correct 13 amp fuse.
Regulatory information 115 5. Appendix You must connect the brown wi re to the pin which is marked with the letter “L” or colored red. You must have a 13 amp f use in the plug, adaptor, or at the distribution board.
Regulatory information 116 5. Appendix European radio approval information (for products fitted with EU-approved radio devices) Low power, Radio LAN typ e devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer syste m which is intended for ho me or office use.
Regulatory information 117 5. Appendix The power output of the wi reless device or devices that may be embedded in your printer is well below th e RF exposure limits as know n at this time.
Regulatory information 118 5. Appendix 22 China only.
119 5. Appendix Copyright © 2013 Samsung Electronics Co ., Ltd. All rights reserved. This user’s guide is provided fo r information purposes only. All information includ ed herein is subject to change without notic e.
ADVANCED User’s Guide ADVANCED User’s Guide This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be availabl e depending on models or countries.
121 ADVANCED 1 . Software Installation Installation for Mac 124 Reinstallation for Mac 125 Installation for Linux 126 Reinstallation for Linux 127 2 . Using a Network-Connected Machine Useful network .
122 ADVANCED Using Samsung Easy Printer Manager 219 Using Samsung Printer Status 222 Using Samsung Printer Experience 224 Using the Linux Unified Driver Configurator 230 6 .
1. Software Installation This chapter provides instructions for installing ess ential and helpfu l softwar e for use in an en vironment where the machine is connected via a cable. A loca lly connected machine is a machine dire ctly attached to your computer using the cable.
124 1. Software Installation Installation for Mac 1 Make sure that the machine is connected to your computer and powered on. 2 Insert the supplied software CD into your CD-ROM drive. 3 Double-click the CD-ROM icon that appears on your Mac desktop. • For Mac OS X 10.
125 1. Software Installation Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. 1 Open the Applications folder > Samsung > Printer Software Uninstalle r . 2 To uninstall printer software, click Continue .
126 1. Software Installation Installation for Linux You need to download Linux software pa ckages from the Sa msung website to install the printer software (http:// www.samsung.com > find your product > Support or Downloads). 1 Installing the Unified Linux Driver 1 Make sure that the machine is connected to your computer and powered on.
127 1. Software Installation Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. 1 Make sure that the machine is connected to your computer and powered on. 2 When the Administrator Login window appears, type “root” in the Login field and enter the system password.
2. Using a Network- Connected Machine This chapter gives you step-by-step instructions for setting up a network connected machine and software. • Useful network programs 129 • Wired network setup .
129 2. Using a Networ k-Connected Machine Useful network programs There are several prog rams available to setup the network sett ings easily in a network environment. For the network administrator especially, managing several machines on the network is possible.
130 2. Using a Networ k-Connected Machine Wired network setup 4 Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. Th is will help you to set up a network.
Wired network setup 131 2. Using a Networ k-Connected Machine 1 Download the software from the Samsung websi te then unpack and install it: (http://www.samsung.com > find your produc t > Support or Downloads). 2 Follow the instructions in the installation window.
Wired network setup 132 2. Using a Networ k-Connected Machine 8 Click Install . All components nec essary for machine operations will be installed. If you click Customize , you can choose individual components to install. 9 Enter the password and click OK .
133 2. Using a Networ k-Connected Machine Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Feature s by models" on page 8).
Installing driver over the network 134 2. Using a Networ k-Connected Machine 6 Windows 1 Make sure that the machine is conne cted to the netwo rk and powered on. Also, your machine’s IP address sh ould have been set (see "Setting IP address" on page 1 30).
Installing driver over the network 135 2. Using a Networ k-Connected Machine From the Windows 8 Start Screen • Samsung Printer Experience app can only be used in the Start screen when V4 driver is installed. The V4 driver is automatically downloaded from the Windows Update if your computer is connected to the Internet.
Installing driver over the network 136 2. Using a Networ k-Connected Machine Command- line Definition Description /s or /S Starts silent installation . Installs machine drivers without prompting any UIs or user intervention. /p”<port name>” or /P”<port name>” Specifies printer port.
Installing driver over the network 137 2. Using a Networ k-Connected Machine 7 Mac 1 Make sure that the machine is conne cted to your n etwork and powered on. 2 Insert the supplied software CD into your CD-ROM drive. 3 Double-click the CD-ROM icon that appears on your Mac desktop.
Installing driver over the network 138 2. Using a Networ k-Connected Machine 9 Enter the password and click OK . 10 Select Network connection on the Printer Connection Type and click Continue . 11 Click Add Printer button to select your printer and add it to your printer list.
Installing driver over the network 139 2. Using a Networ k-Connected Machine Add a network printer 1 Double-click the Unified Driver Configurator . 2 Click Add Printer. 3 The Add printer wizard window opens. Click Next . 4 Select Network printer and click the Search button.
Installing driver over the network 140 2. Using a Networ k-Connected Machine 6 Run the install script. “ ./install –i ” install is the installer script file which is used to insta ll or uninstall the UNIX Printer Driver package. Use “ chmod 755 install ” command to give the permission to the installer script.
Installing driver over the network 141 2. Using a Networ k-Connected Machine 4 Specify any printer description in the Description field. This is optional. 5 Specify the printer location in the Location field. 6 Type the IP addre ss or DNS name of the printer in the Device textbox for network-connected printer s.
142 2. Using a Networ k-Connected Machine IPv6 configuration IPv6 is supported properly only in Windows Vi sta or higher. • Some features and optional goods may not be available depending on model or country (see "Featu res by models" on page 8 or "Menu overview" on page 30).
IPv6 configuration 143 2. Using a Networ k-Connected Machine • Accessing menus may differ from model to model (see "Accessing the menu" on page 30). • It may be necessary to press OK to navigate to lower-level menus for some models. 1 Select ( Menu ) > Network > TCP/IP (IPv6) > DHCPv6 Config on the control panel.
IPv6 configuration 144 2. Using a Networ k-Connected Machine • You can also set the DHCPv6. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.
145 2. Using a Networ k-Connected Machine Wireless network setup • Make sure your machine supports wireless networking. Wi reless networking may not be available depending on the model (see "Features by models" on page 8).
Wireless network setup 146 2. Using a Networ k-Connected Machine 13 Introducing wireless set up methods You can set wireless settings ei ther from the machine or th e computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country.
Wireless network setup 147 2. Using a Networ k-Connected Machine • If problems occur during wireless set up or driver installation, refer to the tr oubleshooting chapter (see "Troubleshooting fo r wireless network" on page 165). • It is strongly recommended that you set the password on Access Points.
Wireless network setup 148 2. Using a Networ k-Connected Machine 14 Using the WPS button If your machine and an ac cess point (or wireless rou ter) support Wi-Fi Protected Setup™ (WPS), you can ea sily configure the wir eless network settings by pressing the (WPS) button on the control panel without a computer.
Wireless network setup 149 2. Using a Networ k-Connected Machine Machines with a display screen Connecting in PBC mode 1 Select ( Menu ) > Network > Wi - Fi > WPS > ConnectViaPBC on the control panel. Or press and hold the (WPS) butt on on the control panel for more than 2 seconds.
Wireless network setup 150 2. Using a Networ k-Connected Machine Machines without a display screen Connecting in PBC mode 1 Press and hold the (WPS) button on the control panel for about 2 - 4 seconds until the sta tus LED blinks quickly. The machine starts connecting to th e wireless network.
Wireless network setup 151 2. Using a Networ k-Connected Machine Re-connecting to a network When the wireless function is off, the ma chine automatically tries to re-connect to the access point (o r wireless router) with th e previously used wireless connection settings and address.
Wireless network setup 152 2. Using a Networ k-Connected Machine After completing the wireless network connection, you need to install a machine driver to print from an appl ication (see "Installing driver over the network" on pa ge 133). 1 Select ( Menu ) > Network > Wi-Fi > Wi-Fi Settings on the control panel.
Wireless network setup 153 2. Using a Networ k-Connected Machine 3 Read and accept The software End User License Agreement and Using Enhanced Features and Pa rticipating in Printer Usage Information Collection Program (optional).
Wireless network setup 154 2. Using a Networ k-Connected Machine 6 When the network connection window appears, disconnect the network cable. Then, click Next . The network cable connection can interfere with searching for wireless devices. 7 If your printer supports Wi -Fi Direct, the following screen screen appears.
Wireless network setup 155 2. Using a Networ k-Connected Machine Creating the ad hoc network in Windows 1 Turn on your computer and the wireless network machine.
Wireless network setup 156 2. Using a Networ k-Connected Machine 6 The window showing the wireless netwo rk setting appears. Check the settings and click Next . Before entering the IP address for the machine, you must know the computer’s network configuration info rmation.
Wireless network setup 157 2. Using a Networ k-Connected Machine • A machine installed with a wireless network interface • USB cable Access point via USB cable (recommended) 1 Check whether the USB cable is connected to the machine. 2 Turn on your computer, ac cess point, and machine.
Wireless network setup 158 2. Using a Networ k-Connected Machine The wireless network security window appears when the access point has security enabled. Enter the Network Password of the access point (or router). 12 If your printer supports Wi-Fi Direct, the foll owing screen appears.
Wireless network setup 159 2. Using a Networ k-Connected Machine Items to prepare • Network-connected computer • Software CD that was pr ovided with your machine • A machine installed with a wireless network interface • USB cable Creating the ad hoc network in Mac 1 Check whether the USB cable is connected to the machine.
Wireless network setup 160 2. Using a Networ k-Connected Machine 12 The window showing the wireless netwo rk settings appe ars. Check the settings and click Next . Before entering the IP address for the machine, you must know the computer’s network configuration info rmation.
Wireless network setup 161 2. Using a Networ k-Connected Machine Your machine is a network compatible machin e. To enable your machine to work with your network, you will n eed to perform some configuration procedures.
Wireless network setup 162 2. Using a Networ k-Connected Machine 1 Check whether or not the network cabl e is connected to the machine. If not, connect the machine wi th a standard network cable. 2 Start a web browser such as Internet Explorer, Safa ri, or Firefox and enter your machine’s new IP addr ess in the browser window.
Wireless network setup 163 2. Using a Networ k-Connected Machine Disconnect the network cable (standard or network). Your machine should then start communicating wirelessly wi th the network. In case of Ad-hoc mode, you can use a wireless LAN and wired LAN simultaneously.
Wireless network setup 164 2. Using a Networ k-Connected Machine • You cannot connect your mobile de vice to the internet through the printer’s Wi-Fi Direct. • The supported protocol list may di ffer from your model, Wi-Fi Direct networks do NOT support IPv6, networ k filtering, IPSe c, WINS, and SLP services.
Wireless network setup 165 2. Using a Networ k-Connected Machine From the network-connected computer If your printer is using a network cable or a wireless ac cess point, you can enable and configure Wi-Fi Direct from SyncThru™ Web Service.
Wireless network setup 166 2. Using a Networ k-Connected Machine Connecting Failure - SSID Not Found • The machine is unable to find the n etwork name (SSID) you have selected or entered. Check the network name (SSID) on your access point and try connecting again.
Wireless network setup 167 2. Using a Networ k-Connected Machine Connecting Failure - Invalid Security • Security is not configured correctly. Check the configured security on your access point and machine. Connecting Failure - Ge neral Connection Error • Your computer is not receiving a sign al from your machine.
Wireless network setup 168 2. Using a Networ k-Connected Machine - For a Static network environment The machine uses the static address when the computer is configured to static address. For example, If the computer’s network in formation is as shown below: ▪ IP address: 169.
Wireless network setup 169 2. Using a Networ k-Connected Machine • Check the wireless environment. You might not be able to connect to the network in the infrastructure enviro nment where you need to type in a user's information before connecting to the access point (or wireless router).
170 2. Using a Networ k-Connected Machine Samsung MobilePrint 22 What is Samsung MobilePrint? Samsung MobilePrint is a free application that enables users to print photos, documents, and web pages directly from your smartphone or tablet.
171 2. Using a Networ k-Connected Machine AirPrint Network model only (see "Featu res by models" on page 8). 26 Setting up AirPrint Bonjour(mDNS) and IPP protocols are re quired on your machine to use the AirPrint feature. You can enable the AirPrint feature by one of the following methods.
AirPrint 172 2. Using a Networ k-Connected Machine Cancelling print job : To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area.
173 2. Using a Networ k-Connected Machine Google Cloud Print™ Google Cloud Print™ is a ser vice that allows you to prin t to a printer using your smart phone, tablet , or any other web-connected devices. Just register your Google account with the printer, and you are read y to use the Google Cloud Print™ service.
Google Cloud Print™ 174 2. Using a Networ k-Connected Machine 10 Click Finish printer registration . 11 Click Manage your printers . Now your printer is registered with Google Clou d Print™ service. Google Cloud Print™-ready devic es will appear in the list.
Google Cloud Print™ 175 2. Using a Networ k-Connected Machine 5 Select Print with Google Cloud Print . 6 Click the Print button..
3. Useful Setting Menus This chapter explains how to browse the curren t status of your machine, and the m ethod of setting for advan ced machine setup.
177 3. Useful Setting Menus Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily un derstand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 30).
178 3. Useful Setting Menus Information Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Information on the control panel.
179 3. Useful Setting Menus Layout Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Layout on the control panel.
180 3. Useful Setting Menus Paper Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Paper on the control panel.
181 3. Useful Setting Menus Graphic Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Graphic on the control panel.
182 3. Useful Setting Menus System Setup Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > System Setup on the control panel.
System Setup 183 3. Useful Setting Menus Auto Tray Swi. Determine whether or not the machine continues printing when it detects the paper does not match. For example, if both tray 1 and tray 2 are filled with the same size paper, the machine automatically prints from tray 2 after the tray 1 runs out of paper.
System Setup 184 3. Useful Setting Menus Eco Settings Allows you to save print resources and enables eco- friendly printing (see "Eco printing" on page 49). • Default Mode: Select whether to turn the Eco m ode on or off. On Force : Sets the Eco mode on.
185 3. Useful Setting Menus Emulation Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Emulation on the control panel.
186 3. Useful Setting Menus Network Some menus may not appear in the display depending on options or models. If so, it is not appli cable to your machine (see "Menu overvie w" on page 30). To change the menu options: • Press ( Menu ) > Network on the control panel.
Network 187 3. Useful Setting Menus Protocol Mgr. You can activate or deactivate the following protocols. • HTTP: You can sets whether to use SyncThru™ Web Service or not. • WINS: You can configure the WINS server. WINS(Windows Internet Name Service) is used in the Windows operating system.
188 3. Useful Setting Menus Job Management • This feature is not supported for M382xD . • Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30).
4. Special Features This chapter explains sp ecial printing features. • Altitude adjustment 190 • Entering various characters 191 • Printing features 192 • Using optional device features 208 • The procedures in this chapter are mainly based on Windows 7.
190 4. Special Features Altitude adjustment Print quality is affe cted by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.
191 4. Special Features Entering various characters M382xND/M382xDW/M402xND only. As you perform various tasks, you ma y need to enter names and numbers. 1 Entering alphanumeric characters Press the button until the corre ct letter appears on the di splay.
192 4. Special Features Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" on page 46). • This feature may not be available depending on model or optional goods (see "Features by models" on page 8).
Printing features 193 4. Special Features 5 Using advanced print features • See "Features by models" on page 8. • XPS printer driver : used to print XPS file format. - The XPS printer driver can be inst alled only on Windows Vista OS or higher.
Printing features 194 4. Special Features Understanding special printer features You can use advanced printing fea tures when using your machine. To take advantage of the pr inter features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Printing features 195 4. Special Features Booklet Printing a Pr in ts y ou r d o cu me nt on b ot h s i de s o f a s he et of pa p er an d a r ra ng es the pages so that the paper can be folded in half after pri nting to produce a booklet.
Printing features 196 4. Special Features Double-sided Printing • Printer Default: If you select this option, this feature is determined by the se ttings you have selected on the control panel of the machine. • None: Disables this feature. • Long Edge: This option is the conventional layout used in bookbinding.
Printing features 197 4. Special Features Watermark (Creating a watermark) a To change th e print settings from yo ur software appl ication, access Printing Preferences . b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears.
Printing features 198 4. Special Features Overlay a (Creating a new page overlay) a To save the document as an overlay, access Printing Preferences . b Click the Advanced tab, an d select Edit from the Text drop-down list. Edit Overlay window appears.
Printing features 199 4. Special Features Print Mode b • This feature is available only if you ha ve installed the optional memory or mass st orage device (HDD) (see "Variety feature" on page 10). • Some menus may not appear on the display depending on option s or models.
Printing features 200 4. Special Features Job Accounting b This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, on ly groups with group permi ssi on can start a print job.
Printing features 201 4. Special Features 6 Using Direct Printing Utility • This feature is not supported for M382xD . • Direct Printing Utility may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows OS users only.
Printing features 202 4. Special Features Using the right-click menu 1 Right-click on the PDF file to print and select Direct Printing . The Direct Printing Utilit y window appears with th e PDF file is ad ded. 2 Select the machine to use. 3 Customize the machine settings.
Printing features 203 4. Special Features Changing printer settings You can use advanced printing fea tures when using your machine. Open an application and select Print from the File menu. The machine name, which appears in the prin ter properties window, may differ depending on the machine in use.
Printing features 204 4. Special Features Using help Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A po p-up window appear s with information about that option's feature, wh ich is provided from the driver.
Printing features 205 4. Special Features Printing files You can print text, imag e, pdf files on your ma chine using the standard CUPS directly from the comma nd line interface. The CUPS lp or lpr utility allows you to do that. You can print these files by using belo w command format.
Printing features 206 4. Special Features 9 Unix printing Some features may not be available de pending on models or options. It means that the features are not suppo rted (see "Features by models" on page 8). Proceeding the print job After installing the printer, choose any of the image, text, or PS files to print.
Printing features 207 4. Special Features Automatic duplex printing may not be available depending on models. You can alter natively u se the lp r printing system or other applications for odd- even printing. • Multiple pages: Print several pages on on e side of the paper.
208 4. Special Features Using optional device features • This feature is not supported for M382xD . • Some features may not be available depending depending on model or optional goods (see "Variety feature" on page 10).
Using optional device features 209 4. Special Features Some menus may not appear on the display depending on options or models. I f so, it is not a pplicable to your m achine . • Active Job : All of the print jobs waiting to be printed are listed in the active job queue in the order you sent them to the printe r.
5. Useful Management Tools This chapter introduces manag ement tools provid ed to help you make full use of your machine. • Accessing management tools 211 • Easy Capture Manager 212 • Samsung An.
211 5. Useful Management Tools Accessing management tools Samsung provides a variety of manage ment tools for Samsung printers. 1 Make sure that the machine is connect ed to your computer and powered on. 2 From the Start menu, select Programs or All Programs .
212 5. Useful Management Tools Easy Capture Manager • This feature may not be av ailable depending on mode l or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key.
213 5. Useful Management Tools Samsung AnyWeb Print • This feature may not be av ailable depending on mode l or optional goods (see "Software" on page 9). • Available for Windows and Mac OS user s only (see "Software" on page 9).
214 5. Useful Management Tools Easy Eco Driver • This feature may not be av ailable depending on mode l or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printi ng.
215 5. Useful Management Tools Using SyncThru™ Web Service • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service . • SyncThru™ Web Service explanati on in this user’s guide may differ from your machine depending on its options or models.
Using SyncThru™ Web Service 216 5. Useful Management Tools Information tab This tab gives you general information about your machine. You can check things, such as remaining amount of tone r. You can also print reports, such as an error report. • Active Alerts: Shows the alerts that have occurred in the machine and their severity.
Using SyncThru™ Web Service 217 5. Useful Management Tools • Cloning: You can import or export (transfe r) various settings (machine setting, network information, address boo k, etc.) between d evices that have the Cloning feature in SyncThru™ Web Service.
Using SyncThru™ Web Service 218 5. Useful Management Tools 1 Start a web browser, such as In ternet Explorer, from Windows. Enter the machine IP addr ess (http://xxx.xxx.xxx.xx x) in the address field and press the Enter key or click Go . 2 Your machine’s embedded website opens.
219 5. Useful Management Tools Using Samsung Easy Printer Manager • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows and Mac OS user s only (see "Software" on page 9).
Using Samsung Easy Printer Manager 220 5. Useful Management Tools Select the Help menu from the window and click on any option you want to know about. 6 Advanced settings user interface overview The advanced user in terface is intended to be used by the person responsible for managing the network and machines.
Using Samsung Easy Printer Manager 221 5. Useful Management Tools Some menus may not appear in the display depending on options or models. I f so, it is not a pplicable to your m achine . Device Settings You can configure various machine setti ngs such as machine setup, paper, layout, emulation, network, and print information.
222 5. Useful Management Tools Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. • The Samsung Printer Statu s window and its contents shown in this user’s guide may differ depending on the machine or operati ng system in use.
Using Samsung Printer Status 223 5. Useful Management Tools 2 Option You can set printing job alert relat ed settings. 3 Order Supplies You can order replacement toner cartridge(s) from online. 4 User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error oc curs.
224 5. Useful Management Tools Using Samsung Printer Experience Samsung Printer Experience is a Samsung applic ation that combines Samsung machine settings and machine ma nagement into one location. You can set device settings, or der supplies, open trou bleshooting guides, visit Samsung’s web site, and check conne cted machine information.
Using Samsung Printer Experience 225 5. Useful Management Tools 9 Printing from Windows 8 This section explains commo n printing tasks from the Start screen.
Using Samsung Printer Experience 226 5. Useful Management Tools 5 Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the prin t queue or print spooler, cancel the job as follows: • You can access this window by simp ly double-clicking the machine icon ( ) in the Windows task bar.
Using Samsung Printer Experience 227 5. Useful Management Tools Basic tab Basic This option allows you to choose the basic printing settings such as copies, orientation, and document type. Eco settings This option allows you to choose mult iple pages per s ide to save media.
Using Samsung Printer Experience 228 5. Useful Management Tools Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that this features are not supported. Job Accounting This option allows you to prin t with the given permission.
Using Samsung Printer Experience 229 5. Useful Management Tools 7 Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not availa ble.
230 5. Useful Management Tools Using the Linux Unified Driver Configurator The Unified Driver Configur ator is a tool primarily intended for configuring machine devices. You need to install Unified Linux Driv er to use Unified Driver Configurator (see "Installation for Linux" on page 126).
Using the Linux Unified Driver Configurator 231 5. Useful Management Tools To use the on screen help, the Help or button from the window. 3 After changing the configurations, click Exit to close the Unified Driver Configurator . 12 Printers configuratio n Printers configuration has the two tabs: Printers and Classes .
Using the Linux Unified Driver Configurator 232 5. Useful Management Tools The printer control buttons are, as follows: • Refresh: Renews the available machines list. • Add Printer: Allows you to add a new machines. • Remove Printer: Removes the selected machine.
Using the Linux Unified Driver Configurator 233 5. Useful Management Tools 13 Ports configuration In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
6. Troubleshooting This chapter gives helpful in formation for what to do if you encounter an error. • Paper feeding problems 235 • Power and cable connecting problems 236 • Printing problems 23.
235 6. Troubleshooting Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tr ay. • Make sure that you are using the correct type of pap er.
236 6. Troubleshooting Power and cable connecting problems Condition Suggested solutions The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. • Connect the machine to the electricity supply first.
237 6. Troubleshooting Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a ( Power ) button on the co ntrol, press it.
Printing problems 238 6. Troubleshooting The machine does not print. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. The printer driver may be incorrectly installe d. Uninstall and reinstall the machine’s driver.
Printing problems 239 6. Troubleshooting The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. T ry printing a job from another application.
Printing problems 240 6. Troubleshooting The machine does not print custom-sized pa per, such as billing paper. Paper size and pape r size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 47).
241 6. Troubleshooting Printing quality problems If the inside of the machin e is dirty or paper has been loaded improperly, there might be a reduction in print quality.
Printing quality problems 242 6. Troubleshooting Toner specks • The paper may not meet specifications; for ex ample, the paper may be too moist or rough. • The transfer roller may be dirty. Cl ean the inside of your machine (see "Cleaning the machine" on page 73).
Printing quality problems 243 6. Troubleshooting Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched.
Printing quality problems 244 6. Troubleshooting Vertical repetitive defects If marks repeatedly appear on the printe d side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cart ridge and, install a new one (see "Replacing the toner cartridge" on page 62).
Printing quality problems 245 6. Troubleshooting Misformed characters • If characters are improperly formed and producing hollow im ages, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality.
Printing quality problems 246 6. Troubleshooting Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner.
Printing quality problems 247 6. Troubleshooting Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 73). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 62).
Printing quality problems 248 6. Troubleshooting Curl If the printed paper i s curled or pa per does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again.
249 6. Troubleshooting Operating system problems 1 Common Windows problems Refer to the Microsoft Windows User’s Guide that came with yo ur computer f or further informat ion on Windows error messages. Condition Suggested solutions “File in Use” message appears during installation.
Operating system problems 250 6. Troubleshooting 2 Common Mac problems Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages. Condition Suggested solutions The machine does not print PDF files correctly.
Operating system problems 251 6. Troubleshooting 3 Common Linux problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your syst em.
Operating system problems 252 6. Troubleshooting 4 Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solu tion The PostScript file cannot be printed The PostScri pt driver may not be installed correctly.
253 Contact SA MSUNG wor ldwide Contact SAMSUNG worldwide If you have any comments or questions regarding Sa msung products, contact the Samsung custom er care center. Country/Region Customer Care Center WebSite ANGOLA 91-726-7864 www.samsung.com ARGENTINA 0800-333-3733 www.
Contact SAMSUNG worldwide 254 Contact SA MSUNG wor ldwide CYPRUS 8009 4000 only from landline (+30) 210 6897691 from mobile and land line www.samsung.com CZECH 800-SAMSUNG (800-726786) www.samsung.com DENMARK 70 70 19 70 www.samsung.com DOMINICA 1-800-751-2676 www.
Contact SAMSUNG worldwide 255 Contact SA MSUNG wor ldwide HONG KONG (852) 3698-4698 www.samsung.com/hk (Chinese) www.samsung.com/ hk_en (English) HUNGARY 06-80-SAMSUNG (726-7864) www.samsung.com INDIA 1800 3000 8282 1800 266 8282 www.samsung.com/in INDONESIA 0800-112-8888 021-5699-7777 www.
Contact SAMSUNG worldwide 256 Contact SA MSUNG wor ldwide NICARAGUA 00-1800-5077267 www.samsung.com/ latin (Spa nish) www.samsung.com/ latin_en (English) NORWAY 815-56 4 80 www.samsung.com OMAN 800-SAMSUNG (726-7864) www.samsung.com/ae (English) www.samsung.
Contact SAMSUNG worldwide 257 Contact SA MSUNG wor ldwide RUSSIA 800-00-0077 www.samsung.com SAUDI ARABIA 9200-21230 www.samsung.com/sa (Arabic) SENEGAL 8-800-555-55-55 www.samsung.com SERBIA +381 11 321 6899 (old number still active 0700 7267864) www.
258 Glossary Glossary The following glossary helps you get fa miliar with the product by understanding the terminologies common ly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of stand ards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Stand ards Committee (IEEE 802).
Glossary 259 Glossary BOOTP Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client .
Glossary 260 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configurat ion parameters specific to the DHCP client host requesting, generally, informat ion required by the client host to participate on an IP netwo rk.
Glossary 261 Glossary ECM Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems. It automa tically detects and corrects errors in the fax transmission process that are some times caused by telephone line noise.
Glossary 262 Glossary Gateway A connection between computer networ ks, or between a c omputer network and a telephone line. It is very popular, as it is a computer or a network that allows access to anothe r computer or network.
Glossary 263 Glossary IPM The Images Per Minute (IPM) is a way of me asuring the speed of a printer. An IPM rate indicates the number of single-sided sheets a printer can complete within one minute.
Glossary 264 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a netwo rking protocol for querying and modifying directory services running over TCP/IP. LED A Light-Emitting Diod e (LED) is a semiconductor d evice that indicates the status of a machine.
Glossary 265 Glossary NetWare A network operating system developed by Novell, Inc. It initially used cooperative multitasking to run various services on a PC , and the network protocols were based on the archetyp al Xerox XNS stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Glossary 266 Glossary PostScript PostScript (PS) is a page description language and programming language used primarily in the electronic an d desktop publishing areas. - that is run in an interpreter to generate an image. Printer Driver A program used to send commands and transfer data from the computer to the printer.
Glossary 267 Glossary SMB Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellan eous communications between nodes on a network. It also provides an authen ticated Inter-process communication mechanism.
Glossary 268 Glossary TWAIN An industry standard for scanners an d software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. It is an im age capture API for Microso ft Windows and Apple Mac operating systems.
Glossary 269 Glossary WPA-PSK WPA-PSK (WPA Pre-Share d Key) is special mode of WPA for small business or home users. A shared key, or password, is configu red in the wir eless access point (WAP) and any wireless laptop or desk top devices.
270 Index Index A accessories installing 67 ordering 56 AirPrint 171 AnyWeb Print 213 B buttons eco 22 , 23 print screen 22 , 23 wps 23 C cleaning inside 74 outside 73 pickup roller 76 cleaning a mach.
Index 271 Index special media 40 M Mac common Mac problems 250 driver installation for network connected 137 driver installation for USB cable connected 124 driver reinstallation for USB cable c onnec.
Index 272 Index labels 42 output support 103 preprinted paper 43 setting the paper size 44 setting the paper type 44 special media 40 transparency 42 printer prefer ences Linux 205 printer status gene.
Index 273 Index replacing the cartridge 62 storing 58 tray adjusting the width and length 35 changing the tray size 35 loading pape r in multi-pur pose (or manual feeder) tray 38 ordering an optional .
An important point after buying a device Samsung ProXpress M3320ND (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Samsung ProXpress M3320ND yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Samsung ProXpress M3320ND - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Samsung ProXpress M3320ND you will learn all the available features of the product, as well as information on its operation. The information that you get Samsung ProXpress M3320ND will certainly help you make a decision on the purchase.
If you already are a holder of Samsung ProXpress M3320ND, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Samsung ProXpress M3320ND.
However, one of the most important roles played by the user manual is to help in solving problems with Samsung ProXpress M3320ND. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Samsung ProXpress M3320ND along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
