Instruction/ maintenance manual of the product DS-5012L Samsung
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OfficeServ User Guide for Large LCD Phones Enterprise IP Solutions ITP-5012L DS-5012L.
Publication Information Samsung B u siness Communications re s erves the rig h t witho u t p r ior notice to re v i s e i n f o r m a t i o n in this p ubl i c at i on for a ny re a s on .
E U D ec l a r a t i on o f C on f o r m i t y ( R TT E ) S a m s u n g E l e c t r o n i cs C o . , L t d . 2 59 G o n g d a n - D o n g , G u m i - Ci t y K y u n g b u k , K o r e a , 7 3 0 - 0 30 .
E U D ec l a r a t i on o f C on f o r m i t y ( R TT E ) S a m s u n g E l e c t r o n i cs C o . , L t d . 2 59 G o n g d a n - D o n g , G u m i - Ci t y K y u n g b u k , K o r e a , 7 3 0 - 0 30 .
E U D ec l a r a t i on o f C on f o r m i t y ( R TT E ) S a m s u n g E l e c t r o n i cs C o . , L t d . 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 ( f a c t o r y na m e , a d d r e ss .
IP Keysets Intended Use This IP terminal is intended to be connec ted to an I P a ccess po int ind irec tly co n- nected to an IP interface of a Samsung OfficeServ converge d communication sys- tem . The connecti on al lows voice communication between the central processor u nit and the telephone a s well as feed-t hrough IP traffic to a PC.
i About This Guide This User ’ s Guide provid es instructions for using Samsung’ s latest IT P- 5012L Internet Phone and DS-5012L Digital Phone in conjunction with the Samsung Enterprise IP Solutions OfficeServ telephone system. Both are large LCD phones which display icons and menus to allow fas t and easy selection of functions and features.
ii Do not inst all the phone on an unstable su rface or in di rect sunlight. May cause severe damage to parts of the phone Do not p lace the phone in an area which is prone to dust or fluct uating temperatures. May cause a fire or electric shocks. Do not inst all the phone near a heat source (electric fire, r adiator , etc.
iii ITP-5012L—T ake care not to conn ect the network (LAN) cable to t he PC connector on th e phone. If the LAN cable is connected to the PC connection jack, both telephone and PC communications will be lost. Use a sof t dry cloth to cle an the phone.
Contents DS/ITP-5012L Phone User Guide iv Conten t s ABOUT THIS GUIDE ........................... i SAFETY TIP S ....................................... i INS T ALLING THE PHONE .................. 1 ITP-5012L Intern et Phone...........................
Contents DS/ITP-5012L Phone User Guide v 3. Using the AOM Screen............................................ 24 4. Using the Fixed Feature Menu Screen ................. 24 5. Using Feature Di alling Codes ................................ 26 6. Entering Numbers & Characters .
Contents DS/ITP-5012L Phone User Guide vi MAKING CALLS .................................. 57 1. Before Making a Call ............................................... 57 2. Making an Intercom Call ......................................... 59 Busy S tation Callback .
Contents DS/ITP-5012L Phone User Guide vii T ransfer Calls to V oic e Mailbox .................................... 83 3. Intercom & External Calls ....................................... 84 Conference Calls ........................................
Contents DS/ITP-5012L Phone User Guide viii V erify , Return or Dele te an Indica tion ........................... 105 Programmed Me ssages................................................ 107 6. Executive/Secretary Hot Line............................
Contents DS/ITP-5012L Phone User Guide ix Search by S peed Dial Number Lo cation....................... 125 Search by Name ........................................................... 126 Search by Number ...............................................
Contents DS/ITP-5012L Phone User Guide x Page V olu me................................................................. 158 7. Call Forwarding ........................................................ 158 8. Configuration ..............................
Installing the Phone DS/ITP-5012L Phone User Guide 1 Installing the Phone ITP-5012L Internet Phone 1. Checking Components Y ou should have received the following items.
Installing the Phone DS/ITP-5012L Phone User Guide 2 Base of Phone LAN connection jack: For connecting the LAN cable from the network. PC connection jack: For connecting the LAN cable from a PC’ s network card. Power adapter connection jack: For connecting the power adapter cable.
Installing the Phone DS/ITP-5012L Phone User Guide 3 2. Assembling the Phone Connecting Cables to the Phone 1. Connect the handset to the handse t connection jack ( ).
Installing the Phone DS/ITP-5012L Phone User Guide 4 3. Connect the LAN cable from the PC’s network card to the PC connec- tion jack. 4. Connect the power adapter to the power adapter jack. ( Do not connect the power adapter to the mains outlet yet, or if you do, ensure that the power is not switched on .
Installing the Phone DS/ITP-5012L Phone User Guide 5 DS-5012L Digital Phone 1. Checking Components Y ou should have received the following items. If any are missing or dam- aged, contact your dealer .
Installing the Phone DS/ITP-5012L Phone User Guide 6 Base of Phone Holes for mounting the desktop stand: For mounting the phone stand. Phone line connection jack: For connecting the line cord. Handset connection jack: For connecting the handset cord (jack marked with the symbol).
Installing the Phone DS/ITP-5012L Phone User Guide 7 2. Assembling the Phone Connecting Cables to the Phone 1. Connect the handset to the handse t connection jack ( ).
Installing the Phone DS/ITP-5012L Phone User Guide 8 3. Connect any recording device to the recording device jack (REC.) (The recording device can record phone conversations.
Installing the Phone DS/ITP-5012L Phone User Guide 9 3. Supporting the Samsung Network SYNC Program Y ou can edit telephone number data from the Samsung Network SYNC pro- gram as needed and download the data to the phone. The Samsung Network SYNC installation program can be downloaded from the Samsung Business Communications website, sho wn below .
Configuring the IP Phone DS/ITP-5012L Phone User Guide 10 Configuring the IP Phone This section descri bes the procedure for setting the ‘ user environment ’ af ter installing you r ITP-5012L IP phone.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 11 Setup Menu Structure The setup menus are as follows. 1. Information 1. V ersion 2. Networ k 3. Load Option 4. MAC ad dress 2 .Network 1. Mode 2. IP* 3. Netmask 4. Gateway * (* Items 2 to 4 are only displayed when setting Manual IP) 3.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 12 Moving Between Menus Press the [ ^ ] and [ V ] buttons to move to a menu and press the [Enter] but- ton, OR Press the number of the menu using.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 13 2. Network Settings 1. Use the [ ^ ] and [ V ] buttons to move to the [2. Netw o rk] menu and press the [Enter] button. 2. Move to the [1 . Mode] submenu and press the [Enter] button. 3. Select the [1.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 14 The next menu to appear will display dif ferent option s depending on your selection. These are described ne xt. If you selected [2. DHCP] your settings are automatically completed and you can proceed to Load & Upgrade Se t- tings , below .
Configuring the IP Phone DS/ITP-5012L Phone User Guide 15 3. Select [4. Gate w ay ] to display the current Gateway address. T o change the Gateway address, enter a new value and press the [Ent er] button. Y our network settings are now complete. 3. Load & Upgrade Settings 1.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 16 4. Select the [2. Upgrade Program] menu to upgrade the program. Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to st art the download.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 17 4. Setting System Authentication Information This function is used to set the IP addr ess of the system connected to the IP phone, and the authentication ID and password of the IP phone. The ID and password are used only when setting up the IP phone and are not r equired while operating it.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 18 Contact the system manager for the correct ID and password. The ID comprises a maximum of 16 characters and numbers. The pass- word is a maximum of eight num bers and is displayed as asterisks ( 4 ) when entered.
Configuring the IP Phone DS/ITP-5012L Phone User Guide 19 6. Exiting Setup Exit the environment setup oper ation and reboot the system. 1. Return to the environment setup menu, select the [6. Exit] menu and press the [Enter] button. 2. The settings are saved and the phon e reboot s.
20 Things You Should Know 1. About Stations and Central Office Lines A st ation is a telephone in the of fice that allows you to make calls to other stations connected to the telephone system in the of fice. A trunk (central office) line is directly connected to the switching system of your phone company .
Things You Should Know DS/ITP-5012L Phone User Guide 21 2. Introduction to the Main Screens The main screens displayed on the LCD of the phone are: the AOM screen, the Fixed Feature Menu screen, th e Background screen, the Executive S tatus Display and the Navigation Menu screen.
Things You Should Know DS/ITP-5012L Phone User Guide 22 Fixed Feature Menu Screen There are two types of Fixed Feat ure Menu Screen: a screen that appears during a call, and another that app ears when the [Screen] button is pressed twice when in standby mode.
Things You Should Know DS/ITP-5012L Phone User Guide 23 Navigation Menu Screen This screen appears when the [Menu] button on the Navigation buttons is pressed when in standby mode. The Phone Book, Electronic Diary , Message, V olume, Forward, Configuration and My Phone features are displayed as icons.
Things You Should Know DS/ITP-5012L Phone User Guide 24 Scr een 3. Using the AOM Screen Features set up in the system are displayed as menus on this screen.
Things You Should Know DS/ITP-5012L Phone User Guide 25 Scr een 1. If the telep hone is in st andby mode, press the [Screen] button until the Fixed Feature Menu screen is d isplayed. 2. Press the [Selection] b utton for the desired feature from the display .
Things You Should Know DS/ITP-5012L Phone User Guide 26 5. Using Feature Dialling Codes Y ou should now be familiar with using the menu screens to select fea- tures. However , the phone system also provides feature codes which can be dialled to select features such as forwarding calls, sending mes- sages, paging, etc.
Things You Should Know DS/ITP-5012L Phone User Guide 27 10 + ext no Retrieve parked calls 55 + 3 Page internal zone 3 11 Put calls on and take calls off hold 55 + 4 55 + 5 Page internal zone 4 Page ex.
Things You Should Know DS/ITP-5012L Phone User Guide 28 6. Entering Numbers and Characters Using the dial buttons and Navigation buttons, you can easily en ter and edit alphabetic characters, numbers and special character s on the LCD screen.
Things You Should Know DS/ITP-5012L Phone User Guide 29 The default input mode is set to alphabetic uppercase (English). Entering Characters 1. Press the [Menu] butto n to select the alphabetic input mode (up percase or lowercase). 2. Press the dial bu ttons to insert the desired characters (see table,below).
Things You Should Know DS/ITP-5012L Phone User Guide 30 Dial Button Character Dial Button Character Dial Button Character A B C D E F G H I J K L M N O P Q R S T U V W X Y Z * / . 0 # @ - • T o selec t the character “R”, for example, you would press the dial b u t t o n t h r e e t i m e s .
Things You Should Know DS/ITP-5012L Phone User Guide 31 Entering Special Characters 1. Press the [Menu] button to select the special characters input mode. The special characters that can be sele cted will be displayed in the lower part of the character input scr een.
Things You Should Know DS/ITP-5012L Phone User Guide 32 7. Volume Adjustment [ T V olume S ] buttons are used for adjusti ng the volume of the handset, speaker and ringi ng. Adjusting Handset Volume 1. Lift the handset and make a call 2. Press t he [V olume S ] button to increase the handset volume.
Things You Should Know DS/ITP-5012L Phone User Guide 33 Adjusting Speaker Volume 1. Press the [Speaker] b ut to n and make a call. 2 . Press the [V olume S ] button to increase the speaker volume. OR Press the [ T Vo l u m e ] button to decrease the speaker volume.
Things You Should Know DS/ITP-5012L Phone User Guide 34 2. T o decrea se the ring volume, press the [ T Vo l u m e ] button while the phone is ringing. 8. Signal Tones The signal t ones used by the telepho ne system are described i n the follow- ing table.
Things You Should Know DS/ITP-5012L Phone User Guide 35 9. Changing Dial Tone To change mechanical (pulse) dial mode to electronic (tone) dial mode, press the [#] button before making a call. Every number dialled subsequently will be transmitted in tone mode.
Things You Should Know DS/ITP-5012L Phone User Guide 36 11. Button LEDs The [Transfer], [Hold] and [Speaker] buttons have an LED that turns on or off according to the phone status . y [T ransfer] button LED y y y y LED Stat us S teady re d Call For w ard ing is set on station.
37 Main Features 1. Overview Network Large LCD Screen Displays various kinds of information. Y ou simply press the related [Selection] bu tton next to the item or menu. Provides easy search and selection of menus. The ITP-5012L IP phone represents a new era for voice and data communications.
Main Features DS/IT P-5012L Phone User Guide 38 Navigation Buttons and Menus Speed Dialling Pickup Allow you to s elect phone features such as the Phone- Book, E-Diary , Message, V olume, For ward, Config., and My-Phone. Features are shown as icons or menus on the LCD screen, just like a mobile phone.
Main Features DS/IT P-5012L Phone User Guide 39 Automatic Redial/Retr y Hold Conference Calls This button is used when multiple callers need to be connected simultaneously during a phone conversa- tion. Up to five parties (you and four others) can be connected for a conference call.
Main Features DS/IT P-5012L Phone User Guide 40 Call Forwarding Do Not Disturb (DND) Page If you are unable to answer an incoming call, the call can be forwarded to another extension (always, or if you are busy on another call, or you do no t answer).
Main Features DS/IT P-5012L Phone User Guide 41 Executive/Secretary Caller ID xxx-xxx- When there is an incoming call, the caller number and name can be displayed on the LCD screen. This fea ture is useful in situations where it is required to have this in- formation before calls are answered.
Main Features DS/IT P-5012L Phone User Guide 42 2. Layout of the Phone [Selection] buttons: and For selecting items on the LCD pa nel. LCD Screen: 2 The LCD screen comprises the status screen and the main screen. z The status screen at the top of t he LCD displays the set feature icons.
Main Features DS/IT P-5012L Phone User Guide 43 z The main screen displays selectable menus, call information and other messages. Status Indicator: One of three colours (red, blue or pink) indicates the phone st atus . These are described in Things Y ou Should Kno w .
Main Features DS/IT P-5012L Phone User Guide 44 Volume Buttons : The V and W buttons adjust the volume leve ls for handset or speaker . These are described in Things Y ou Should Know . Scroll Key: 1. Scroll through long text displays on the LCD screen.
Main Features DS/IT P-5012L Phone User Guide 45 Dial Buttons: Enter numbers and characters. Speaker: Hear a caller ’s voice or ring tones through the speaker instead o f the handset.
46 ANSWERING CALLS 1. Before Answering a Call Call answering methods and features are summarised in the following ta- ble. All are described in detail in this section.
Answering Calls DS/ITP-5012L Phone User Guide 47 2. Answering an Intercom Call How to answer a call from another station. Using the Handset 1. When a call arrives, a call receipt message will be displayed on the LCD. 2. Lift the handset. The call is automat ically connected to your phone for you to answer .
Answering Calls DS/ITP-5012L Phone User Guide 48 Answering Through the Speakerphone Press the [Send] button without lifting the handset and answer the caller through the speakerphone. (Y ou can switch from the speakerphone to the handset b y lif ting the handset during the call, if required.
Answering Calls DS/ITP-5012L Phone User Guide 49 The speakerphone is turned on and you can speak hands-free. When the call is completed, press the [Speaker] or [End] button. z Pick up the hand set for privacy during the call. Voice Announce Mode How to answer a st ation call on a phone which has the V oice Announce mode set.
Answering Calls DS/ITP-5012L Phone User Guide 50 3. Answering an Outside Call How to answer an outside (external) call. Using the Handset 1. When a call arrives, a call receip t message is displayed on the LCD. 2. Lift the handset and the ringing call will be automatically connected to your pho ne.
Answering Calls DS/ITP-5012L Phone User Guide 51 Answering Through the Speakerphone Press the [Send] button without lifting the handset to answer the calling party through the speakerphone. (Y ou can switch from the speakerphone to the handset b y lif ting the handset during the call, if required.
Answering Calls DS/ITP-5012L Phone User Guide 52 Universal Answer for Outside Calls If an outside call arrives when there are no phone users at their desks to answer (for example, wh en night mo de is set for the phone system), a Universal Answer device can be set to answer the call and ring through an external speaker for attention.
Answering Calls DS/ITP-5012L Phone User Guide 53 Check with the system administrator for what time night mode is set. 4. Other Call Functions The following functions are available for an swering both intercom and outside call. Station Call Pickup From your own phone, you can pick up a call ringing at another station (e.
Answering Calls DS/ITP-5012L Phone User Guide 54 3. Dial the extension number of the ringing phone and answer the call. S tation call pickup canno t be used to ans wer re calls to a station (ex- cept operator recalls), only new intercom or outside calls .
Answering Calls DS/ITP-5012L Phone User Guide 55 3. Dial your group number . Y our system administrator can tell you what your group number is. Group call pickup cannot be used to answer recalls (except operator recalls) to a station, only new intercom or outside calls.
Answering Calls DS/ITP-5012L Phone User Guide 56 3. When a new incoming call arrives during the phone conversation, press the [Hold] button and then press the [Selection] button of the flashing number on the AOM screen.
57 MAKING CALLS 1. Before Making a Call Calling methods and features are summarised in the following t able. All are de- scribed in detail in this section.
Making Calls DS/ITP-5012L Phone User Guide 58 Important : The following procedures assume your phone is set for ‘Enbloc’ dial- ling, so you need to press the [Send] key after dialling a number . If your phone is set for ‘Overlap’ dialling, you do not need to press [Send].
Making Calls DS/ITP-5012L Phone User Guide 59 2. Making an Intercom Call How to make a call to another station. Using the Handset 1. Lift the handset. 2. Dial the extension number of the st ation. z Or , press the [Selection ] button corresponding to the extension number shown on the AOM screen.
Making Calls DS/ITP-5012L Phone User Guide 60 Calling Through the Speakerphone Press the [S peaker] button and d ial the extensio n number without lifting the handset. Listen to the s peaker for the called party to answer , and speak through the microphone.
Making Calls DS/ITP-5012L Phone User Guide 61 2. When you hear confirmation tone, replace the handset. The screen will display a callback message. Q Answering a Callback When the station on which you set a callback becomes free, your p hone will ring.
Making Calls DS/ITP-5012L Phone User Guide 62 A callback will be cancelled if no t answered within 30 seconds. After the call is finished, the callback reservation w ill be automatically cleared.
Making Calls DS/ITP-5012L Phone User Guide 63 The called station m ust release its first call or put it on hold before answering y our camped-on call. Calling the System Operator Dial [0] to call the system o perator or group of operators. If a specific operator needs to be called, dial that person’s extension number .
Making Calls DS/ITP-5012L Phone User Guide 64 3. Begin speaking when th e called party answers. Calling Through the Speakerphone Press the [S peaker] button and d ial the extension number without lifting the handset. Listen to the s peaker for the called party to answer , and speak through the microphone.
Making Calls DS/ITP-5012L Phone User Guide 65 2. Press the [Selection] b utton next to [LAST REDIAL] displayed on the screen. 3. Begin speaking when the other party answers. The Fixed Feature Menu screen w ill automatically display [Last Re- dial] during a ca ll even if the [Screen] button is not pressed.
Making Calls DS/ITP-5012L Phone User Guide 66 1. On hearing busy tone , press the [Selection] button for [RETRY] . The system will redial the s ame number automatically . Y ou hear the dial tone through the speaker . The microphone is automatically disabled.
Making Calls DS/ITP-5012L Phone User Guide 67 Setting a Callback on an Outside Line If you receive a busy signal when selecting an outside line, this means that the line or group of lines is busy . The callback function allows a call to be placed in queue for a busy out side line.
Making Calls DS/ITP-5012L Phone User Guide 68 Q Answering a Callback 1. Lift the handset. Y ou will hear dial tone. Dial the out side telephone numb er and press the [Send] button. 2. Begin speaking when th e called party answers. A callback will be cancelled if not answered with in 30 seconds.
Making Calls DS/ITP-5012L Phone User Guide 69 Making a New Call Y ou can disconnect your current call and make a n ew call on the same line. 1. After disconnecting your call, press the [Selection] but ton for [NEW] displayed on the screen. 2. Dial the new telephone number and press the [Send] button.
Making Calls DS/ITP-5012L Phone User Guide 70 Q Using an Account Code Account codes entered when making calls w ill be printed out on the de- tailed reco rd of calls for your system, and the calls charge d accordingly . 1. While making an outside call, press the [Selection] button for [ACCT] display ed on the screen.
Making Calls DS/ITP-5012L Phone User Guide 71 Saving a Telephone Number When making a call, you can save the di alled number in order to be able to redial it. Press the [Selection] button for [SA VE/REPE A T] before hanging up. This will save the phone number called .
Making Calls DS/ITP-5012L Phone User Guide 72 4. Other Call Functions The following functions are available for making both intercom and out side call. Last Number Redial Press and hold the [Send] button while in standby mode. The phone redials the last telephone number that you dialled.
Making Calls DS/ITP-5012L Phone User Guide 73 Calling From Lists of the Most Recent Called Numbers or Incoming Calls The Navigation menus are used for this function. Refer to the Recently Called Numbers and Recent Caller Numbers sections in the Navigation Menus (Phone Book) part of this guide.
Making Calls DS/ITP-5012L Phone User Guide 74 3. Press the [Send] bu tton to dial the cal l, or the [En ter] button to view information about the number selected. z If you press the [Send] button, th e call is connecte d to the sel ected number auto matically through the spea kerphone.
Making Calls DS/ITP-5012L Phone User Guide 75 3. Press the speed dial nu mber required. The called phone will ring. 4. Begin speaking when th e called party answers. * Y our sy stem can have up to eith er 500 or 950 sy stem speed dials, depending on how the system is set up.
Making Calls DS/ITP-5012L Phone User Guide 76 2. Press the [Selection] bu tton for the [DIRECTOR Y] menu on t he Fi x ed Feature Menu screen. 3. Press the [Selection] button for the directory menu to be searched: [PERSONAL DIR], [SYSTEM DIR] or [ST A TION DIR].
77 HANDLING CALLS 1. Intercom Calls The following features can be used during an intercom call. The Hold fea- ture is useful for temporarily disconnecting a call to which you want to re- turn. T o hold a call and answer a waiting call, refer to Answering a Waiting Call in Answering Calls .
Handling Calls DS/ITP-5012L Phone User Guide 78 Mute Your Phone T o temporarily prevent your voice being heard while on a call, use the Mute feature. 1. Press the [Selection] b utton for the [MUTE(ON)] feature displayed on the screen. Y ou cannot be heard by the other party .
Handling Calls DS/ITP-5012L Phone User Guide 79 Hold an External Call Y ou can put a call on hold and resume the call later . 1. Press the [Hold ] button to put the call on hold z Pressing the [Hold] button once puts the call on ‘system hold’ so you can reconnect to the call from any phone.
Handling Calls DS/ITP-5012L Phone User Guide 80 Hold an External Call and Make an Intercom Cal l Y ou can put an external call on hold and make a call to another station. This is useful, for example, if yo u need to consult with a colleague dur- ing your call.
Handling Calls DS/ITP-5012L Phone User Guide 81 Y ou can toggle between the external and intercom calls b y pressing the [Transfer] butt on. Call Transfer If an external caller requests to speak with someone else, you can transfer the call to the requested station or extern al number .
Handling Calls DS/ITP-5012L Phone User Guide 82 If the recipient of th e transferred call does no t answer or rejects an automatic transfer , the call retur ns (or recalls ) to y our phon e.
Handling Calls DS/ITP-5012L Phone User Guide 83 3. Press the orbit number (0–9) to park the call. Make a page to announce on which orbit the call is parked and for whom it is intended . (See ‘Paging’ in Con v enien ce Features. ) See also ‘Call Park and Page’ in Convenience Fe atures.
Handling Calls DS/ITP-5012L Phone User Guide 84 2. Dial the voice mailbox number . 3. Use the voice mailbox features when the voice mailbox is connected. z Refer to your V oice M ail guide for details. Y ou can record a personal greeting in your mailbox with helpful messages.
Handling Calls DS/ITP-5012L Phone User Guide 85 1. Press the [Conference] button in standby mode. 2. Press the lef t [Selection] button for a number entry fie ld and enter a phone number to conference, then press the [Enter] button. Enter all numbers to conference (up to four) in the same way .
Handling Calls DS/ITP-5012L Phone User Guide 86 Load Group for Conference 1. Press the [Conference] button in standby mode. 2. Press the [Selection] butto n for the [Group] menu to display th e group(s). z Y ou can load or delete a number in the group by movin g t o the gr oup and pressing the [M enu] button.
87 CONVENIENCE FEATURES 1. Call Forwarding If you are unable to answer incoming calls for any reason, they may be transferred to another station. Y ou can select the condition under which calls should be forwarded: for exampl e, forward all calls when you are away from your desk or when you are busy on a call.
Convenience Features DS/ITP-5012L Phone User Guide 88 2. Wait for the tone confirmation tone. Forward Busy Y ou can set a call forward to another station for calls that arrive when you are busy on another call. 1. Press [6][0][2] in standby mode and dial the number to which calls should be forwarded.
Convenience Features DS/ITP-5012L Phone User Guide 89 2. Wait for the confirmation tone. Forward Busy/No Answer Y ou can set a call forward to another station for calls which either arrive while you are busy on another call or you do not ans wer within a specified time.
Convenience Features DS/ITP-5012L Phone User Guide 90 This feature can also be used for remote call forwardin g: that is, to transfer to your phone calls that are incoming to another station (remote call for- warding). 1. Press [6][0][6] in standby mode at the station to where calls are to be forwarde d.
Convenience Features DS/ITP-5012L Phone User Guide 91 2. Wait for the confirmation tone. When you next go into DND mode, calls will be forwarded to the programmed destin ation. Cancel Call Forwarding You can cancel any call forwarding set a t your phone.
Convenience Features DS/ITP-5012L Phone User Guide 92 2. Press the [Selection] button for [DND] displayed on the screen. 3. Press the [Selection] button for [ON] to set DND. • Or, to cancel a DND setting, press the [Selection] button for [OFF]. The status indicator stops flashing.
Convenience Features DS/ITP-5012L Phone User Guide 93 3. Paging The system allows you to make page announcements internally to indi- vidual stations or group s o f stations via their speakerphones, or externally via speakers in work areas such as offices or factories.
Convenience Features DS/ITP-5012L Phone User Guide 94 3. Select the internal page zone by pressing [1], [2], [3], or [4]. Press [0] to page all internal zones. 4 . Deliver the announcement after the confirmation tone. The an nouncement will be broadcast to stations in the selected zone.
Convenience Features DS/ITP-5012L Phone User Guide 95 2. Press the [Selection ] button for the [PAGE] menu displayed on the screen. 3. Select the external zone by pressing [5], [6], [7], or [8 ]. Press [9] to page all external zones. 4. Deliver the announcement after the confirmation tone.
Convenience Features DS/ITP-5012L Phone User Guide 96 All Page To page announce throug h both station and external speakers. 1. Lift the handset • Or, press the Page function code [5][5]. 2 . Press the [Selection] button for the the [PAGE] menu display ed on the screen.
Convenience Features DS/ITP-5012L Phone User Guide 97 Meet Me Page You can make a page to an individu al and have them dial a code to con- nect to your phone. 1. Lift the handset. • Or, press the Meet Me Page function code [5][4]. 2. Press the [Selection] button for the the [MEET ME PAGE] menu displayed on the screen .
Convenience Features DS/ITP-5012L Phone User Guide 98 5. The “Press the [ANS WER WAIT]…” message is displayed on the screen. Press the [Selection] button for [ANSWER WAIT]. • Or, press [Transfer] then [5][4]. 6. The “Wait until the recipient responds” message is displayed.
Convenience Features DS/ITP-5012L Phone User Guide 99 Call Park and Page If you have an external call at your phone that you wish to transfer to an- other station but the statio n user is away from their desk, you can park the call and page the individual to pick up the parked call from another exten- sion.
Convenience Features DS/ITP-5012L Phone User Guide 100 Page Pickup Allows you to connect to the extension or trunk line number advised in a Call Park and Page announcem ent (above). 1. Lift the handset and press the [Screen] button until the Fixed Feature Menu screen is displayed .
Convenience Features DS/ITP-5012L Phone User Guide 101 4. Off-Hook Voice Announce (OHVA) You can make announ cements to a busy station through the station’s speakerphone or hand set. This feature is useful when you have an urgent message to deliver.
Convenience Features DS/ITP-5012L Phone User Guide 102 3. Disconnect the call by replacing the handset or by pressing the [Speaker] button or [End] button. OHV A will not work with phones th at have the DND option enabled. OHV A will work with intercom calls and transferre d calls.
Convenience Features DS/ITP-5012L Phone User Guide 103 Reject OHVA You can reject an OHVA before it is finished. While listening to OHVA, press the [Selection] button for [REJECT] to disconnect the OHVA call and resume your original call.
Convenience Features DS/ITP-5012L Phone User Guide 104 5. Messaging Messaging is done in t wo ways: you can leave a Message Waiting Indica- tion at another phone for th e user to call you back when they are not busy; or you can display a m essage at your phone so others are aware of your situation when you are ab sent from your desk.
Convenience Features DS/ITP-5012L Phone User Guide 105 3. Wait for the confirmation tone and disconnect the call. Q Cancelling Message Waiting Indications It is possible to cancel any message waiting in dication you have left at another station, as well as any le ft at your station by others.
Convenience Features DS/ITP-5012L Phone User Guide 106 2. Press the [Selection] button for the [MESSAGE] menu. 3. The number of the first station that has left a message indication is displayed along with the menus [REPLY], [NEXT], and [CLEAR]. • Press the [Selection] button for the [REPLY] menu to reply to the message.
Convenience Features DS/ITP-5012L Phone User Guide 107 Programmed Messages If you are intending to be away from your d esk for a while, you can select or create a message to inform others of your situation. The message dis- plays on your phone’s L CD and will also display on a calling station’s LCD.
Convenience Features DS/ITP-5012L Phone User Guide 108 2. Press the [Selection] button for the [STATUS MSG] menu. 3. Enter the Programmed Message code. • To cancel a set message, press the [Selection] button for the [STATUS MSG] menu a nd press the cancel code [0][0].
Convenience Features DS/ITP-5012L Phone User Guide 109 6. Executive/Secretary Hot Line To use the Executive/Secretary Hot Li ne featu re your phone must be set as a secretary or executive phone. An icon, indicating an executive or secretary, is displayed i n the upper part of the LCD screen.
Convenience Features DS/ITP-5012L Phone User Guide 110 Call Transfer from Secretar y to Executive When the executive line is busy or has Do Not Disturb set, the secretary can receive calls for the executive and transfer them, if appropriate. 1. Answer and verify the nature of the call.
Convenience Features DS/ITP-5012L Phone User Guide 111 Executive/Secretary Messages Y ou can create messages that are co mmonly exchanged between the executive and secreta ry phones so they are available to quickly select when required. There are no preset messages in the system.
Convenience Features DS/ITP-5012L Phone User Guide 112 4. Press the [Selection] button for the message you want to send. If there are no messages set up, you see blank messages only . Create your message as follows: (i) Move to the ‘Blank Message’ field where you want to enter a ne w message and press the [Menu] button.
Convenience Features DS/ITP-5012L Phone User Guide 113 7. In/Out of Group If your phone is assigned to a station group, you can remove it from the group if required. If the pho ne is removed from the group, you can answer calls to your extension number but you cannot answer calls to the group.
Convenience Features DS/ITP-5012L Phone User Guide 114 8. Group Listening Y ou can allow others to hea r your conversation through the speaker while on a call. The microphone is disabled while this feature is active. 1. During the call, press the [Selection] button for [GROUP LISTEN] .
Convenience Features DS/ITP-5012L Phone User Guide 115 9. Caller ID (CID) Presentation Y our system can be programmed to display a caller ’s number and name (the caller ’s ID, or CID) when you receive a call. This service is provided by your telephone company.
Convenience Features DS/ITP-5012L Phone User Guide 116 Dialling a Saved Caller Number Press [1][7] to dial the saved number . Storing a Caller Number as a Speed Dial Number 1. When the CID is displayed, press the [Selection] button for [STORE] displayed on the screen.
Convenience Features DS/ITP-5012L Phone User Guide 117 Viewing the CID of Calls Parked or On Hold Y ou can verify the CID for a call that is parked or on hold before answer- ing the call. 1. When the phone is in standby mode, or du ring a call, press the [Select ion] button for t he [INQUI RE] menu displayed on the screen.
Convenience Features DS/ITP-5012L Phone User Guide 118 If you are on a station call, the call should be disco nnected or put on hold before verifying the CID of a trunk line call. 10. Call Duration Display If the Call Duration Display function is enabled, the duration of calls through the trunk line is displayed on the LCD screen.
Convenience Features DS/ITP-5012L Phone User Guide 119 Hello~ 2. Lift the handset or press the [S peaker] button or [Send] button to connect to or or the door phone. 3. If an electric door lock is inst alled, press [1][3] to open the door . Calling the Door Phone Y ou can call the door phone to listen to what is happening in anothe r room.
Convenience Features DS/ITP-5012L Phone User Guide 120 12. Background Music If background music is set on the system , you can listen to it through your phone’s speaker.
121 NAVIGATION MENUS 1. Navigation Buttons The Navigation buttons look like this: Menu Button When the [Menu] button is pressed in standby mode, main menus are dis- played as icons. If the [End] button or [Speaker] button is pressed while in menu mode, the phone automatically exits me nu mode.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 122 ① ② ③ ④ Send Button The [Send] button is used to: z Send a call after you have dialled a phone number . (Y our phone is set to ‘Enb l o c’ mode by default. However , if this is changed you do not need to press [Send].
Navigation Menus DS/ITP-5012L Phone Use r Guid e 123 4 [ ] button is used - When moving the curso r to the left in menu mode. Cancel Button - Moves to th e previous st age of menu mode. - Deletes the entered letter or number . - Cancels menu mode. End Button - Disconnects the call.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 124 Press the [End] button to exit menu mod e. If the station is connected to an ex ternal call in menu mode, the phone becomes busy . If there is a black bar at the bottom right of the LCD panel, you can press the [Menu] button to pe rform other functions.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 125 Move to the desired menu and press the [Enter] button. Search by Speed Dial Number Location Y ou can search for a telephone number based on the speed dial numbers registered with the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 126 Search by Name Y ou can search for a telephone number based on the names registered with the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [2. By Name] Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 127 Search by Number Y ou can search for a number based on the number it self or part of the num- ber registered in the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [3.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 128 4. Move to the number you want to call and press the [Send] butto n. Search by Group Y ou can search for telephone numbers using personalised groups previ- ously registered in the phone. Refer to Registering New Numbers and Editing Groups later in this section .
Navigation Menus DS/ITP-5012L Phone Use r Guid e 129 Search by Time Y ou can search for any telephon e number based on the t ime the number was registered in the phone. S peed dial names will be displayed commenc- ing wi th the latest en try . 1. Press the [Menu] button and use the direction buttons to select Æ [1.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 130 1. Press the [Menu] button and use the direction buttons to select Æ [2. Outgoing Calls] Then, press the [Enter] button. 2. Move to the desired telephone number and press the [Enter] button. 3. Press the [Send] bu tton to dial the selected telepho ne number .
Navigation Menus DS/ITP-5012L Phone Use r Guid e 131 2. Move to the desired telephone number and press the [Enter] button. 3. Press the [Send] bu tton to dial the selected number . z T o dele te the selected number , press the [Menu] bu tton. When the popup menu appears, se lect the menu to delete the number (or delete all sa ved calls).
Navigation Menus DS/ITP-5012L Phone Use r Guid e 132 2. Use the direction button s to move to each item and enter the relevant information. (Refer to E ntering Charac ters in the Th ings Y ou Shou ld Know section of t his guide for how to ente r characters.
Navigation Menus DS/ITP-5012L Phone Use r Guid e 133 T o add a group: Press the [M enu] button and se lect the [Add] menu. En ter the group name to register and press the [E nter] button. T o edit a group name: Select the group to Edit and press the [Menu] button .
Navigation Menus DS/ITP-5012L Phone Use r Guid e 134 3. When the ‘Are you sure you want to permanently delete your data?’ message appears, select [Y es] and press the [Enter] button. All the telephone numbers saved in the Phone Book will be deleted.
Navigation Menus DS/ITP-5012L Phone User Guide 135 4. E-Diary Press the [Menu] button and use the d irection button to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Wakeup Call Allows you to set a wakeup call to ring for three minutes or until an- swered.
Navigation Menus DS/ITP-5012L Phone User Guide 136 2. Set the T i me, Ring, and Repeat items. z Tim e =time of alarm Ring =1-5 or Silent Repeat =frequency (e.g. eve r y day) Change the [Clear] i tem to [Save] by pressing the Navigation button [ < ] or [ > ].
Navigation Menus DS/ITP-5012L Phone User Guide 137 Change the [Clear] item to [Save] by pressing the Navigation button [ < ] or [ > ]. Then press the [Enter] button to save the setting. z If you select [Clear] and pr ess the [Enter] button, the set wakeup call w ill be cleared.
Navigation Menus DS/ITP-5012L Phone User Guide 138 3. Use the direction button s to move to the schedule items. Set the Date, T ime, Contents, Alarm, and Ring items and press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 139 Memo Pad Allows you to save a simple memo. Q Entering a Memo 1. Press the [Menu] button and use the direction buttons to select Æ [4. Memo Pad] Æ [1.Add New Memo] Then, press the [Enter] button. 2. Enter the memo in the Memo screen and press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 140 2. Select the desired me mo and press the [Menu] button, then : z Press [A dd] to add a ne w memo. z Press [Edit] to modify a memo. z Press [Delet e] to delete the memo. z Press [Delet e A l l] to delete all me mos.
Navigation Menus DS/ITP-5012L Phone User Guide 141 3. Enter the second number . z If there are more numbers to ente r , select another opera t o r , then a numbe r , then ano ther operator , etc, un til all numbers are entered. 4. Press the [Enter] bu tton to perform the calculation.
Navigation Menus DS/ITP-5012L Phone User Guide 142 Q Changing the Time Zone T o change the time zone displayed on the phone: z Press the [Menu] button while in the W orld T ime display . The message ‘Do you want to chan ge time zone?’ is displayed.
Navigation Menus DS/ITP-5012L Phone User Guide 143 Q Searching a List of D-Days 1. Press the [Menu] button and use the direction buttons to select Æ [7. D-Day Plus] Æ [2. D- Day Search]. Then, press the [Enter] button. 2. When the list of register ed D-Days appears, press the direction buttons to select the d esired D-Day item.
Navigation Menus DS/ITP-5012L Phone User Guide 144 3. S pecify each item: unit to convert (e .g. centimeter), unit value, and unit of con- version (e.g. metre) and pr ess the [Enter] button. The converted value is displayed. 5. Messages Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 145 Received Messages Allows you to check text me ssages or set the st a tus of message reception. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Received]. Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 146 2. Select a message fro m the list of messages and press the [Enter] button to view the message. z If the message is too long for the screen, use the directio n buttons to scroll through. 3. Press the [Menu] button to reply to, resend, or delete the message (or delete all messages).
Navigation Menus DS/ITP-5012L Phone User Guide 147 Q Setting Message Arriva l Notice Interval Y ou can set how the message alarm notifies you of a n ew message arrival. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Received] Æ [2.
Navigation Menus DS/ITP-5012L Phone User Guide 148 2. Select whether to d isplay the contents of the message when a message arrives. z Select [Save] to display a popup screen with th e contents of the received message. z Select [Clear ] to display a popup screen without displaying the c ontents of th e received message.
Navigation Menus DS/ITP-5012L Phone User Guide 149 Q Writing a Message To write and send a text message: 1. Press the [Menu] button and use the direction buttons to select Æ [2. W rite & Sen t] Æ [1. Write Message] Æ [1. Write Ne w Message] Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 150 Q Retrieving and Sending a Message Y ou can re trieve saved messa ges in the T ext Me ssage box and send them (after modification, if require d). 1. Press the [Menu] butto n and use the direction buttons to select Æ [2.
Navigation Menus DS/ITP-5012L Phone User Guide 151 1. Press the [Menu] button and use the direction buttons to select Æ [2. W rite & Sen t] Æ [2. Outgoing Messa ge] Then, press the [Enter] button. 2. Select the number o f the sent mess- age. z Press the [Menu] button to select the m essage.
Navigation Menus DS/ITP-5012L Phone User Guide 152 Then, press the [Enter] button. 2. Enter the new message and press the [Ent er] button. (Refer to E ntering Charac ters in the Th ings Y ou Shou ld Know part of th is g uide for how to enter charac ters.
Navigation Menus DS/ITP-5012L Phone User Guide 153 6. Volume Adjustment Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Selecting a Ring Type There are eight ring types.
Navigation Menus DS/ITP-5012L Phone User Guide 154 2. Use the [ < ] and [ > ] direction buttons to select the d esired ring type. The phone rings to demons trate each ring as it is selected. Then, press the [Enter] button. Ringer Volume There are eight volume levels.
Navigation Menus DS/ITP-5012L Phone User Guide 155 Off-Hook Volume There are eight volume levels for the Of f-Hook ringer . T o set the level: 1. Press the [Menu] button and use the direction buttons to select Æ [3. OffHook Ring] Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 156 Handset Volume There are eight volume levels you can set for the handset. 1. Press the [Menu] button and use the direction buttons to select Æ [4. Handset] Then, press the [Enter] button. 2. Press the [ ▼ Vo l u m e ▲ ] buttons to set the volume level, and press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 157 2. Press the [ ▼ Vo l u m e ▲ ] buttons to set the volume level, and press the [Enter] button. Background Music (BGM) Volume There are 16 volume levels you can set for BGM volume when BGM is set on your phone.
Navigation Menus DS/ITP-5012L Phone User Guide 158 Page Volume There are 16 levels of page volume you c an set. 1. Press the [Menu] butto n and use the direction buttons to select Æ [7. Page] Then, press the [Enter] button. 2. Press the [ ▼ Vo l u m e ▲ ] buttons to set the volume, and press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 159 2. Use the direction button s to move to the desired forward option, and press the [Menu] butt on. 3.
Navigation Menus DS/ITP-5012L Phone User Guide 160 Changing Your Password This option allows you to change the 4-digit password which is used to prevent unauthorised use of your phone or to set certain phone features. z Default value of passw ord is 1234.
Navigation Menus DS/ITP-5012L Phone User Guide 161 z Locked Out : Pr events phone fr om mak i ng outside calls. 1. Press the [Menu] button and use the direction buttons to select Æ [2. Locked] Then, press the [Enter] button. 2. Enter the p assword for the phone.
Navigation Menus DS/ITP-5012L Phone User Guide 162 2. Use the direction button s to select the answering mode. z Ring: The phone rings when a call arrives.
Navigation Menus DS/ITP-5012L Phone User Guide 163 z V oice Announce: Y ou hear the calle r ’s voice through the spea ker . Lift the handse t or press the [Send] b utton, to be connected to the caller . Then, press the [Enter] button. Phone Language Y ou can set the language f or the LCD screen display (e.
Navigation Menus DS/ITP-5012L Phone User Guide 164 Setting the Type of Caller ID (CID) Display The CID display on the LCD can be the calle r ’s name or numb er (or you can select ‘no display’). T o select the display you want: 1. Press the [Menu] button and use the direction buttons to select.
Navigation Menus DS/ITP-5012L Phone User Guide 165 Up to 15 standard messages (numbered 01–15) may be register ed with the system for you to select. Y our system administ rator can tell you what they are. T o enter a personal me ssage, you can select one of the mes- sages numbered 16 to 20 whi ch are blank by default.
Navigation Menus DS/ITP-5012L Phone User Guide 166 2. Use the direction button s to select Number or Name. Then, press the [Enter] button. Dial Mode Y our phone is set to ‘Enbl oc’ dialling mode by default. This means you must press the [Send] button after entering a phone number in order to make a call.
Navigation Menus DS/ITP-5012L Phone User Guide 167 Switching Station Features On and Off The phone has a numb er of features which can be turned on or off as required. Y our sy stem administrator can provide you with more i nforma- tion on these features and how t hey are used.
Navigation Menus DS/ITP-5012L Phone User Guide 168 9. My Phone The My-Phone icon allows you to select a number of other option s fo r your phone. Press the [Menu] button and use the direction button s to select Then, press the [Enter] button. Move to th e desired menu and press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 169 Selecting the Background Screen This option allows you to set the st art-up background screen o n the LCD. The selections are cale ndar / spring / summer / autumn / winter images. 1 . Press th e [Menu] button and use the direction buttons to select Æ [1.
Navigation Menus DS/ITP-5012L Phone User Guide 170 2. When the name inpu t screen appears, enter a name of up to five characters and press the [Enter] button. z Re fer to Entering C haracters in Things Y ou Should Know for how to e n ter characters. Network Information Y ou can view the network i nformation for your phone.
Navigation Menus DS/ITP-5012L Phone User Guide 171 Press the [Menu] button and use the direction buttons to select Æ [4. St atus Info] Then, press the [Enter] button.
Navigation Menus DS/ITP-5012L Phone User Guide 172 2. Use the direction button s to select the timeout value and press the [Enter] button. Privacy Option Y ou can set a passwo rd to prevent unauthorised access to your phone’ s functions. 1. Press the [Menu] button and use the direction buttons to select Æ [6 .
Navigation Menus DS/ITP-5012L Phone User Guide 173 Then, press the [Enter] button. 2. Enter the phone’ s password and press [Enter] to reset. Caution: T ake care when using this feature not to accidentally delete data you r equire. Version Information T o view your phone’s software versio n: 1.
Samsung Business Communications Brookside Business Park , Greengate, Middleton, Mancheste r M24 1GS.
An important point after buying a device Samsung DS-5012L (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Samsung DS-5012L, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Samsung DS-5012L.
However, one of the most important roles played by the user manual is to help in solving problems with Samsung DS-5012L. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Samsung DS-5012L along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
