Instruction/ maintenance manual of the product TR361 Raritan Computer
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User Manual IPR-TR361 IPR-M1 IPR-TR362 IPR-M2 IPR-TR364 ver 3.2 LIST E D C US L U 1F61 I.T .E. Copyright ©2004 Raritan Computer, Inc. IPR-0I-E June 2004 255-80-3100 e-mail: info@direktronik.
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FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These l imits are designed to provide reasona ble protection against harmful interference in a commercial installation .
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T ABLE OF C ONTENTS i Contents Chapter 1: In troduction .................................................................. 1 IP-Reach Overview ............................................................................................................
ii T ABLE OF C ONTENTS Remote Serial Control .......................................................................................................... ....35 Physical Connection ........................................................................
Important Information Login • The default IP-Reach login user name is <ad min >, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case co mbination in which they were created.
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C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction IP-Reach Overview Congratulations on your purchase of IP-Reach, the indust ry-leading solution for m ulti-platform, high- performance, network-based, re m ote KVM console access.
2 IP-R EACH U SER M ANUAL Product Photos IP-Reach M Ser ies IP-Reach TR Se ries Package Contents IP-Reach ships as a ful ly configured stan d-alone product i n a standard 2U 19” rackmount chassis, a.
C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/ WAN, or dial-up modem • Up to four simultaneous u ser thro ughput to switch(es) or server(s) • Up t.
4 IP-R EACH U SER M ANUAL Terminology This manual makes use of the following term s to indi cate components of a typical IP-Reach configura tion. While reading the m anual, please refer to the di agram below for clarifi cation when necessary. Target Server(s) Servers to be accessed remotely via IP-Reach and its connected KVM configuration.
C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing IP-Reach, first configure any target se rvers that y ou wish to a ccess via IP-Reach, in order to ensure optimum performance, as outlined below.
6 IP-R EACH U SER M ANUAL Linux Settings On target servers running Li nux gr aphical interfaces, se t the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution supported by IP-Reach at a s tandard VESA resolution and refresh rate.
C HAPTER 2: I NSTALLATION 7 Apple Macintosh Settings For target servers running an Apple Macintosh ope rating system, while using IP-Reach to acce ss and control your target server, you must set the IP-Reach client (Raritan Remote Client) to “sin gle cursor” mode.
8 IP-R EACH U SER M ANUAL TR Series Physical Connections Back Panel of IP-Reach TR Series AC Power Line Attach the included AC power cord to IP-Reach and into an AC Power Outlet. Local Admin Console Attach a PS/2 keyboard and multisync monitor to th e indi cated ports (se e diagram above) in the back of IP- Reach.
C HAPTER 2: I NSTALLATION 9 Serial Input Port (optional) Serially-controlled devices (VT100 term inal emul ation) may be accessed rem otely via IP-Reach by attaching them to the Serial IN po rt found on the back of IP-Reach.
10 IP-R EACH U SER M ANUAL KVM Output / Local Access Console Ports (optional) Connect a PS/2 keyboard, mou se, and multisync monitor to these ports if you want local direct analog access to the servers or KVM switches connected to the corresponding “KVM In” ports.
C HAPTER 2: I NSTALLATION 11 Initial Configuration During initial configuration, th e IP-Reach Setup W izard he lps you quickly set up IP-Reach for the first time. The IP-Reach Setup Wizard appea rs only when accessing the Administrative Menus on an unconfigured IP-Reach, and guides you through in itia l configuration parameters.
12 IP-R EACH U SER M ANUAL - Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full Duplex, 10 M bps/Half Duplex , 100 Mbps/Ful l Duplex, or 10 0 Mbps/Half Dupl ex - Obtain IP address automatically (DHCP) : ♦ YES: Enables dynamic IP addressing for IP-Reach .
C HAPTER 2: I NSTALLATION 13 Connect to IP-Reach Remotely Having completed the physical installation of IP-Reac h, you are now ready to es tablish an initial network connection.
14 IP-R EACH U SER M ANUAL Establish a Connection Upon launching the Raritan Remote Client (RRC), IP-R each will requ est your user credentials. Log on with the default usernam e and password (<admin> a nd < raritan>). You will connect to your IP-Reach unit.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 15 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser IP-Reach features Web Browser acces s, providing a connection from any Windows-bas ed Remote PC running Microsoft In ternet Explorer 4.
16 IP-R EACH U SER M ANUAL 3. Depending on your brow ser’s security configuration , you may see any or all of the following dialog boxes, confirming the access and launch of an e xternally-provided program. Click [ Yes ] to advance through any of these prompts.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 17 Optional: Installing Raritan Remote Client Software Note: This step is optional. IP -Reach can be accesse d fr om a Remote PC either b y installing RRC software, or by launchi ng RRC via web br owser (see previous sect ion).
18 IP-R EACH U SER M ANUAL RRC Window Layout Raritan Rem ote Client funct ions are gr ouped into five general sections on the screen. Each secti on will be discussed in detail further in this chapter.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing convenient access to multipl e Raritan netw orked applia nces.
20 IP-R EACH U SER M ANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – Toggle whether the RRC Navigator is shown . This option can also be toggled by choosing Vie w → Navigator f rom the Menu Ba r.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 21 For a TCP/IP Connection, select how RRC should locate your Raritan device: • IP Address : The IP a ddress assigned to your Raritan device (see Chapter 4: Administrative Functions, Network Configuration ).
22 IP-R EACH U SER M ANUAL Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click on its en try in the RRC Navigator. You will be asked to authenticate the device. Note: The default IP-Reach login user name is <admi n>, with the passw ord <raritan>.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides conve nient, one-click acce ss to the most commonly used features and par.
24 IP-R EACH U SER M ANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to IP-Reach. Video Sensing Status / Path Indicator Indicates the occurrence of vi deo sensing.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding t o the IP-Reach unit will expand to show all ports on the IP-Reach enabled for rem ote access.
26 IP-R EACH U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 Selecting Servers with a KVM Switch Two buttons a llow users single-click access to the On Screen User Int erface (O SUI) provided by your KVM Switch. The [ Enter OSU I ] and [ Exit OSUI ] buttons on the RRC toolb ar have been provided to simplify the use of IP-Reach in conjunction with KVM Switches.
28 IP-R EACH U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected t o IP-Reach. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 29 3. The Add Keyboard Macro d ialog box opens. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w.
30 IP-R EACH U SER M ANUAL 5. After clicking [ OK ], the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click [ Close ] to complete the keyboar d macro editi ng procedure.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Connection and Video Properties IP-Reach's dynam ic video compre ssion algorithms maintain KVM c onsole usability under varying bandwidth constraints. Unlik e competitive solutions, IP -Reach optimizes its KVM output for not only LA N utilization, but also via th e WAN and dial-up.
32 IP-R EACH U SER M ANUAL Inte rnet Flow Control Many publi c WAN links a re by their ve ry nature unpre dictable. Pac kets sent over t he public Inte rnet do not necessarily arrive at their destination in the or der they were sent.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 Analog-to- Digital Settings The following param eters are best le ft to IP-Reach to aut omatically det ect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here .
34 IP-R EACH U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data during digitization of video images. This data stream lining will increase the opera tional performance of IP- Reach, particular color accura cy.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Remote Serial Control In addition to remote KVM console access, IP-Reach also offers users the conve nience of accessing a serial console via web browser as w ell.
36 IP-R EACH U SER M ANUAL Changing Serial Settings You may change the serial term inal settings such as ba ud rate, parity, a nd stop bits use d by IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, a nd selecting Serial Parame ters in the menu.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 37 Log Files IP-Reach provides detailed activity lo gs for troubleshooting purposes, which may be down loaded to your local computer for viewing, reporting, and analysis. On the RRC Men u Bar, select Tools → S ave Activity Log , or Too ls → Save Diagn ostic Log .
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C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via remo te adm inistration. Only administrators (users with administrative privilege s) can access the IP-Reach Administrative Menus.
40 IP-R EACH U SER M ANUAL Remote Admin Console An alternative way to access IP-Reach’s a dministrative fu nctions is to do so re motely, using the Raritan Remote Client.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Network Configuration After maki ng changes to the Netw ork Configuratio n, press < Ctrl+S > to save. Y ou must reboot w hen all changes are complete in order to ap ply them. • Name: Designate a unique name for this IP-Reach uni t , for example, “Miami Data Center.
42 IP-R EACH U SER M ANUAL • Enable IP Fai lover (TR Series only ): This setting, which appears on ly for TR Series m odels, enab les the secondary Ethern et port to be active fo r failover utilization.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 43 Two Paths – Two Ports Each: Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login.
44 IP-R EACH U SER M ANUAL Three Paths – Two Ports, One Po rt, One Port (2, 1, 1) : Used when IP-Reach is conne cted to three KVM switch configurations. There are th ree main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Security Configuration • Encryption mo de: Toggle through the choices and select the desired level of encryptio n for initial connection authen tication and remote session video data transfer. - No encryption : No encryption or security.
46 IP-R EACH U SER M ANUAL • PC Share Mode: Determ ines global concurrent remote access. E nables up to eight rem ote users to simultaneously log on to one IP-Reach unit and co ncurrently view and control a Targ et Server through IP-Reach.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 • Private key : Enter a private key password. This privat e key acts as a second level of password protection. O nly remote users wh o know the private key password, in ad dition to their us er name and password, can log i n and connect to IP-Reach.
48 IP-R EACH U SER M ANUAL - No Limit (default): Each acti ve user can consum e as much bandwidth as needed. - 10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this IP-Reach unit is limited to the selected quantity.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 Create or Change Group Accounts 1. At the Main Menu, type < G > to add or change a Group Account. 2. The Group Accoun t scr een app ears.
50 IP-R EACH U SER M ANUAL 3. The Group Accoun t Settings screen appear s. a. Type the Grou p Account name in the Group Name field. The name can consist of alpha -numeric characters, up to 23 charact ers long, and the first char acter cannot be a number.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 5. Your c hanges are not ye t saved . You will be returned to the Group Account Settings screen for the user group you are editing or creating. 6. You must press < CT RL >+< S > once m ore while in this sc reen to save the pe rmissions settings t o your given user gro up.
52 IP-R EACH U SER M ANUAL Create or Change User Accounts 1. At the Main Menu, type < U > to add or chan ge a user account. 2. The User Account window appears.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 4. Press < CTRL > + < M > to return to the Main Men u. Delete User Accounts To delete an existing us er account, type < U > at the Main Menu, and when the User Account screen appears, press < TAB > to select the user account to delete, and then press < D >.
54 IP-R EACH U SER M ANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP-Reach to be integrated with and cont rolled by Raritan’s CommandCenter management appliance, this sect ion of the User Man ual does not apply t o you .
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Authentication vs. Authorization When your IP-Reach unit is c o nfigured for remote authentication, the exte rnal authenticatio n server is used primarily for the purposes of authentication , not authorization.
56 IP-R EACH U SER M ANUAL General Settings for Remote Authentication You must log on to IP-Reach as defa ult Administ rator (user name <adm in>, password <raritan>) t o set Remote Authentication properties. 1. At the Main Menu, press the letter < C > to Configu re IP-Reac h.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 57 b. Type the server secret needed to authenticate ag ai nst your remote authentication servers in the Server Secret field. Re-type the serve r secret in the Confirm Secret field. c. Type the time of inactivity (in secon ds) that should pass before the server times out in the Server Timeout (seconds) field.
58 IP-R EACH U SER M ANUAL 6. If you are appointing Remote Accoun ting, in the Authentication and Accounting screen, < TAB > to the Enable Remote Accounti ng field, and press < SPACE BAR > to to ggle to RADIUS.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication atte m pt succeeds, IP-Reach determines the permissions for a gi ven user based on the perm issions of the user’s group.
60 IP-R EACH U SER M ANUAL Time and Date Current Date and Time on the IP-Reach unit are listed on t his screen. Once saved, Time and Date changes will not take effect until IP-Reach is restarted. • New Date / New Time: To manua lly input changes to curren t date and time values.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 61 View IP-Reach Status The IP-Reach Event L og screen shows a log file co ntaining information about IP-Reach log in and connection activities.
62 IP-R EACH U SER M ANUAL Diagnostics While navi gating the Main Menu of the Adm inistrative Console, pressing <D> and <Enter> will invoke the IP-Reach Diagnostic functions. These functions are meant to enable Raritan Technical Support to as sist you in the case of a problem with your IP-Reach unit.
A PPENDIX A: S PECIFICATIONS 63 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER IPR-TR361 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3.5” (H) 482 mm (W) x 540 mm (D) x 89 mm (H) 28.2lbs. (12.79kg.) 110/220V auto-switchi ng (50/60 Hz Eur opean) IPR-TR362 2U 19” Rackmount Case: 19” (W) x 21.
64 IP-R EACH U SER M ANUAL Cable Specifications Standard RJ 11 based phone c ord to connect m odem to a phone line (provided )** Category 5e UTP cable to connect t o network **TR Series only KVM Switc.
A PPENDIX B: SNMP F EATURES 65 Appendix B: SNMP Features For conveni ent monitorin g with standar d network mana gement system s such as HP Ope nView or IBM Tivoli software solutions, IP-Reach features an SNMP agent with stan dard MIB2 support.
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A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 67 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is IP-Reach? IP-Reach is the easiest, fast est, m ost reliable way to remotely access and manage multiple servers conn ected to a Raritan KVM Switch - no m atter where you are or where your servers are located.
68 IP-R EACH U SER M ANUAL Q UESTION : A NSWER : How Is IP-Reach administration carried out? Administrators access IP-Reach th rough a connected IP-Reach Adm in Console. A simple keyboa rd driven interface of menus off ers straightforward access t o IP-Reach se tup and c ontrol.
A PPENDIX D: T ROUBLESHOOTING 69 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to IP-Reach via dial up m odem. Ensure that y ou have specifie d the modem de vice for your Rem ote PC in the Add Con nection Window (Dial-up type c onnection) modem field.
70 IP-R EACH U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to co ntrol the active Target Server. I cannot vi ew the Target Server that I am looking for from a Direct Anal og User Console.
A PPENDIX D: T ROUBLESHOOTING 71 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothing happens. IP-Reach may not be set t o the correct KVM switch Hotkey activator.
72 IP-R EACH U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger IP-Reach Mouse Po inter does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard Windows mouse driver.
A PPENDIX D: T ROUBLESHOOTING 73 255-80-3100 IP-R EACH P ROBLEMS S OLUTION There is no control and no fram e grabbing activity occurring. IP-Reach seems to have locke d-up. An internal serial data cable, whic h connects the f rame grabber card to the motherboa rd of IP-Reach, may have become disconnected.
74 IP-R EACH U SER M ANUAL Event Log File and On-Screen Error Codes IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecima l numbers, cont aining two parts: the first four de note error type; and the second four digits denote a location code .
A PPENDIX D: T ROUBLESHOOTING 75 255-80-3100 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the IP-Reach hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is i nserted firmly.
76 IP-R EACH U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot IP-Reach. Ma ke sure the BIOS mem ory test recognizes at least 64MB of RAM. I f the probl em persists, restore the software and file syst em from the Recovery CD -ROM.
An important point after buying a device Raritan Computer TR361 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Raritan Computer TR361 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Raritan Computer TR361 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Raritan Computer TR361 you will learn all the available features of the product, as well as information on its operation. The information that you get Raritan Computer TR361 will certainly help you make a decision on the purchase.
If you already are a holder of Raritan Computer TR361, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Raritan Computer TR361.
However, one of the most important roles played by the user manual is to help in solving problems with Raritan Computer TR361. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Raritan Computer TR361 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
