Instruction/ maintenance manual of the product DDS-4 Quantum Audio
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DDS-4/D AT 72 DDS-4/D AT 72 Online Online U ser’s Guide U ser’s Guide.
2 Copyright and T rademarks Copyright © 2003 by Certance LLC. All Rights Reser ved. Part Number 50000711 May 2003 Certance and the Certance logo are trademarks of Ce rtan ce LLC. Seagate is a trademark of Seagate T echnol- ogy LLC. Other product names are trademarks or regi stered trademarks of their respective owners.
3 Precautions • Do not use oil, solvents, gasoline, paint thi nners, or insecticides on the unit. • Do not expose the unit to moisture or to temper atures higher than 140 °F (60 °C) or lower than -40 °F (-40°C).
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5 Contents List of Figures ...................................................................... 9 List of Tables ..................................................... ................. 10 Chapter 1 - Intr oduction ............................ ......
6 Te r m i n a t o r P o w e r .................................................. ................. 22 Data Compression ................................................ ................. 23 Media Recognition System (DDS-4 Drives Only) ................
7 Connecting a Power Cable ............................... ....................... 38 Completing Y our Installation .............................. ....................... 39 Registering Y our T ape Drive .............................. ................
8 Appendix A - Loading Revised Firmware ....................... 53 Firmware Upgrade Methods ............................. ....................... 53 Using Firmware Car tridges ............................... ....................... 54 Appendix B - T echnical Suppor t Information .
9 List of Figures FIGURE 1. Drives Covered in This User’s Guide ...... ................ ................. ........... 11 FIGURE 2. Front Panel Components ................. .......................................... ......... 14 FIGURE 3. Internal Tape Drive Jumper Settings .
10 List of T ables TABLE 1. DDS-4 and DA T 72 Capacity and Transfer Rates . .............. ............ ......... 13 TABLE 2. Internal Tape Drive De fault Settings ......... .............................................. 20 TABLE 3. SCSI IDs and Correspon ding Jumper Settings .
1 11 Intr oduction Congratulations ! Y ou have purchased the finest, most reliable digita l data storage (DDS) drive available. As the indus- tr y leader , Cer tance has once again re volutionized storage with the Seagate © Model DDS-4 and Model DA T 72 drives.
Introduction Features 12 Features The following list summariz es the key features of the DDS-4 and DA T 72 drives. • Compatibility • DDS-4: Supports DDS-2, DDS-3, and DDS-4 recording formats. • DA T 72: Supports DDS-3, DDS-4, and DDS 5 th Generation recording formats.
Introduction Capacity and T r ansfer Rates 13 Capacity and T ransfer Rates Applications The DA T 72 and DDS-4 drives are ideal for workst ation, ser ver , and netw ork/enterpri se applica- tions.
2 14 Quick Star t Installation This chapter provides quick-start in structions for getting the internal or external tape drives up and running in the shortest possible time.
Quick Start Installation Installing the Internal T ape Drive 15 Installing the Internal T ape Drive Use the following procedure to install the internal t ape drive. Print this page and check each step as you complete it. If you need more i nformation about a step, turn to the section referenced in the step.
Quick Start Installation Installing the External T ape Drive 16 Installing the External T a pe Drive Use the following pro cedure to install the external t ape drive. Print this page and check each step as you complete it. If you need more i nformation about a step, turn to the section referenced in the step.
3 17 Installing internal tape drives This chapter describes how to insta ll internal DDS-4 and DA T 72 drives. T opics in this cha pter are: • “Unpacking” on page 17 • “What Else Y ou Need.
Installing internal tape drives What Else Y ou Need 18 What Else Y ou Need In addition to the contents included with your internal tape drive, you need the following items to install your internal tape drive. • A SCSI host bus adapter that is properly in stalled and configured in a host computer • A 3.
Installing internal tape drives Collecting the Necessar y T ools 19 4. Access the Inside of the Comp uter See “Accessing the Inside of Y our Computer” on page 26. 5. Mount the Drive into the Computer Mounting Bay See “Mounting the Internal T ape Drive” on page 26.
Installing internal tape drives Re viewing Drive Default Settings 20 FIGURE 3. Internal T ape Drive Jumper Settings TA B L E 2 . Internal T ape Driv e Default Settings Parameter Default Setting Jumper Pins/Switches See.
Installing internal tape drives Re viewing Drive Default Settings 21 FIGURE 4. Internal T ape Drive Switch Settings SCSI ID Each SCSI device on the bus must have its own uniq ue ID.
Installing internal tape drives Re viewing Drive Default Settings 22 NOTES: Y ou can als o change SCSI IDs by co nnecting a SCSI address-select ion switch to pins 1 through 8.
Installing internal tape drives Re viewing Drive Default Settings 23 Data Compression The internal tape drive provides two sw itches for controlling data compression. Switch 1 determines whether hardware data compress ion is enabled or disabled. By default, switch 1 is set to ON, enabling hardware data compressi on.
Installing internal tape drives Re viewing Drive Default Settings 24 Power -On Self-T est Switch 4 en ables or disabl es the Pow er-O n Self-T est diagnostics tha t the drive performs when pow- ered on. By default, the drive responds to SCSI commands only after it successfull y completes the Power-On Self-T est (abou t 5 seconds).
Installing internal tape drives Recording Drive Information 25 SCSI W ide/Narrow Configurat ion (DDS-4 Drives Only) Switch 9 enables SCSI Wide or Narrow operation. By default, switch 9 is set to ON, enabling SCSI Wide (16-bit) operation. T o enab le SCSI Narrow (8 -bit) operation, set switch 9 to the OFF position.
Installing internal tape drives Accessing the Inside of Y our Computer 26 Accessing the Inside of Y our Computer T o gain acc ess to the inside of your computer: 1. Shut down the computer as you would normally . Then turn off the computer and all peripherals connected to it.
Installing internal tape drives Mounting the Internal T ape Drive 27 4. Secure the drive in the mounting bay using two M3 .0 metric screws on each side of the drive (see Figure 5 on page 27). As Figure 6 on page 27 shows, the 3.5-inch drive has four screw holes on the bottom and five on each side.
Installing internal tape drives Mounting the Internal T ape Drive 28 Mounting the Drive into a 5.25-inch Drive Bay The following proce dure de scribes how to mount the drive in a 5.25-inch drive bay . This procedure assumes your drive has mounting brackets on the sides.
Installing internal tape driv es Connecting a SCSI Cable 29 Connecting a SCSI Cable The internal tape drives can be used with two SCSI inter faces: • Wide SCSI — ei ther Low V oltage Differe ntial (L VD) or Single-e nded (16-bit W ide mode), • Narrow SCSI — either Low V oltage Differential (L VD) or Single-ended (8-bit Wide mode).
Installing internal tape drives Checking SCSI T e rmination 30 Checking SCSI T er mination The internal tape drives do not provide SCSI terminat ion. For this reason, they should not be the last device on a SCSI chain. Figure 9 on page 30 show s two examples of terminating the internal tape drives.
Installing internal tape drives Completing Y our Installation 31 FIGURE 10. Power Connector on the Internal T ape Dr ive Completing Y our Installation T o complete and test your inter nal tape drive installation: 1. Use the screws you removed earl ie r to secure the drive in place.
Installing internal tape drives Registering Y our T ape Drive 32 Registering Y our T ape Drive After you install the internal tape dr ive, be sure to register it. Registerin g your drive ensures that you will receive the latest information about your drive, as well as other produc t, service, and support information.
4 33 Installing external tape drives This chapter describes how to insta ll external DDS-4 and DA T 72 drives. T opics in this cha pter are: • “Unpacking” on page 33 • “What Else Y ou Need.
Installing external tape drives Installation Summar y 34 • Backup application software that suppor ts the exte rnal tape drive. For a list of the latest backup software applications tested with the external DDS-4 and DA T 72 tape drives, please visit our W eb site at h ttp://support.
Installing external tape drives Reviewing Drive Default Settings 35 SCSI ID Each SCSI device on the bus must have its own uniq ue ID. Y our external tape drive is shipped with a default SCSI ID of 6.
Installing external tape drives Recording Drive Information 36 • Data with little redundancy , such as exec utable programs, are compressed the least. Media Recognition System (DDS-4 Drives Only) Using non-DDS media may appear to give satisfactor y results, but the inferior specifications of such media can cause data-integrity problems.
Installing external tape driv es Connecting a SCSI Cable 37 Connecting a SCSI Cable The external tape drives provid e two 68-pin, shielded connec tors on the back panel (see Fig ure 11 on page 35). Y ou can use either connector to attach the drive to the host computer or to another SCSI device.
Installing external tape drives Checking SCSI T e rmination 38 NOTE: Be sure the upper 8 data bytes of the 68-pi n cable are properly term inated. Checking SCSI T er mination If the external tape drive is the last or only device in the SCSI chain, install a terminating plug on the unused SCSI connector on the drive’ s back panel.
Installing external tape drives Completing Y our Installation 39 Completing Y our Installation T o complete and test your exte rnal tape drive installation: 1. Reconnect the power cord to th e computer’ s power connector . 2. Use the On/Off Switch on the back of the exte rnal tape drive to turn on the drive ( see Figure 11 on page 35).
5 40 Operating Y our T ape Drive This chapter describes how to operate your tape drive. T opics in this cha pter are: • “Using the Appropriate Media” on page 40 • “Handling Cartridges” on .
Operating Y our T ape Drive Handling Car tridges 41 Handling Car tridges T o protect your data car tridges and the informatio n on them, observe the guidelines and avoid the pitfalls in T able 7 on page 41.
Operating Y our T ape Drive Loading a Cart ridge 42 Loading a Car tridge Seagate DDS drives have a front-loading car tridg e bay for easy operation. T o load a car tridge: 1. Hold the cartridge so the label is facing up and the exposed media is facing the drive.
Operating Y our T ape Driv e Unloading a Cartridge 43 Unloading a Car tridge T o unload a car tridge: 1. Be sure the Drive LED is OFF . CAUTION: T o ensure inte grity of your backups and restores, do not press the Eject button when the Drive LED is ON.
Operating Y our T ape Drive Writ e-Protecting a DDS Car tridge 44 W rite-Protecting a DDS Car tridge W rite-protecting a DDS cartridge protects the data on the cartridge from being changed, over writ- ten, or deleted.
Operating Y our T ape Drive Cleaning the T ape Heads 45 Cleaning the T ape Heads If excessive dust or debr is collects at the tape heads, your driv e may not b e able to read from or write to tape. T o avoid this situation, clean the drive’ s tape heads: • After ever y 50 hours of operation.
6 46 Understanding the Drive LEDs This chapter describes the LEDs on the front pane l of the DDS-4 and DA T 72 drives. These LEDs pro- vide information about both normal and error conditions.
Understanding the Drive LEDs LED Summar y 47 LED Summar y T able 8 on page 47 summarizes the actions of the front-panel LEDs. Clean LED The Clean LED i ndicates whether a drive needs to be cleaned. TA B L E 8 . LED Quick Summary LED Color Action Description Clean Green ON (Lit ) Cleaning is required.
Understanding the Drive LEDs Media LED 48 Media LED The Media LED indicates whether a DDS car tridge is operating normally . NOTE: As routine maintenance, cl ean the drive heads after ever y 50 hours of operation. Drive LED The amber Drive LED lets you know when data is bein g read from or written to tape.
7 49 T r oubleshooting This chapter provides suggestions for troubleshooting your drives in the unlike ly event you encounter a problem with them. T opics in this cha pter are: • “Missing or Damag.
T roubleshooting SCSI ID Problems 50 SCSI ID Problems Each SCSI device on the same SCSI bus must have a unique SCSI ID. The default SCSI ID for internal and external DDS-4 and DA T 72 drives is 6. Y ou sh ould leave this default SCSI ID unchanged unless another device on the SCSI bu s is already using this ID.
T roubleshooting Power-On Self-T est Fails 51 Power -On Self-T est Fails If the drive fails its Power-On Self-T est: 1. Check for a cartridge in the drive. If you fi nd one, eject it. 2. Power-down the drive and power it up again. 3. If the drive still fails its Power-On Self-T es t, contact the T echnical Suppor t department.
T roubleshooting Backup Program Does Not Recognize Drive 52 Backup Program Does Not Recognize Drive If your backup application progra m does not recognize the drive: 1. Use the Windo ws Device Manager to determine whether the ope rating system has recognized the drive.
A 53 Loading Revised Firmware Y our DDS-4 or DA T 72 tape drive includes perm anently installed, electrically upgradeable flash memor y . This memor y allows qualified OEMs to revise DA T 72 and DDS-4 SCSI firmwa re quickly and easily .
Loading Revised Firmware Using Firmware Car tridges 54 Using Firm ware Car tridges The following pr ocedure describes how to upg rade the tape drive firm ware using a firmware upgrade tape cartridge. Firm ware upgrade cartridg es are available only to qualified Seagate OEM customers.
B 55 T echnical Suppor t Information Seagate provides a number of ways for you to obtain technical suppor t. This appendix describes these methods. T opics in this appendix are: • “W orld-wide Ser.
T echnical Suppor t Information Regional Ser vices 56 Regional Ser vices W e provide technical support through several regional centers worldwide. These services may include the following. Phone T echnical Suppor t For one-on-one help, you can talk to a technical- support specialist during local business hours.
T echnical Suppor t Information Support Ser vices in Europe 57 Suppor t Ser vices in Europe For European customer support and S eaF AX, d ial th e toll-free number for your specific countr y from T able 12 on page 57. The Seagate T echnical Suppor t F AX number for all Eu ropean countries is: 31-20-653-35 13.
T echnical Suppor t Information Support Ser vices in Asia and the W ester n Pacific 58 Suppor t Ser vices in Asia and the W estern Pacific V arious technical support ser vices are available from diffe rent regional centers, as shown in T able 13 on page 58.
59 Index A Accessing inside of your computer internal drives 26 Africa technical suppor t ser vices 57 Applications 13 Appropriate car tridges 40 A voiding electrostatic damage 18 B Backup program doe.
60 E-mail technical suppor t 55 European technical sup port 57 External drives connecting a power cable 38 connecting a SCSI cable 37 data compression 35 default settings 34 host operating system 36 i.
61 O Operation car tridge guidelines 41 cleaning tape heads 45 handling cartridges 41 initializing a blank cartri dge 42 loading a cartridge 42 unloading a car tridge 43 using appropriate media 40 wri.
62 hardware error 52 missing or damaged parts 49 mounting hardware problems 50 Power-On Self-T est fails 5 1 SCSI ID problems 50 SCSI termination problems 50 write error 52 U Unloading a car tridge 43.
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