Instruction/ maintenance manual of the product VS4000 Polycom
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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 March 2004 Edition 3725-21650-001/A.
ii www .polycom.com/videodocumentation Trademark Information Polycom®, the Polycom logo design, ViewSta tion®, and Vort ex® are registered trademarks of Polycom , Inc. Global Manageme nt System ™ , Siren ™ 14, Power Cam ™ , Pro-Motion ™ , and Visual Concert ™ are tradem arks of Polycom, Inc.
© Polycom, Inc. iii Contents Chapter 1 - Introducing the ViewStation EX, ViewStatio n FX, and VS4000 Systems Key Features ............ ....................... ......................... ....................... ...................... ......... ........
iv www .polycom.com/videodocumentation V.35/RS-449/RS-530 Network Interface Module ......... ...................... ......................... ..... 2-15 Additional Microphone Pod .... ...................... .......................... .................
© Polycom, Inc. v Configuring Data Conference s and Streaming Calls .... ...... ....................... ......................... ............. 4-13 Configuring Data Conferences ................... ....................... ......................... ..
vi www .polycom.com/videodocumentation How to Contact Technical Support .............. ...................... .......................... ...................... .......... ...... 7-25 By Telephone ...................... ...................... .........
© Polycom, Inc. vii About this Guide The Administrator ’ s Guide fo r V iewStation EX, V iewStation FX, and VS4000 is for administrators who need to: • Learn about and set up the system hardwar e.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 viii www .polycom.com/videodocumentation.
© Polycom, Inc. 1-1 1 Introducing the V iewStation EX, V iewStation FX, and VS4000 Systems Y our Polycom video confer encing system is a state-of-the-art visual collaboration tool.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-2 www .polycom.com/videodocumentation K ey Features Br eakthrough V ideo Quality ❑ Best for low bandwidth calls — The newly-supported H.264 standard provides tw ice the video quality of H.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-3 A dditional Secur ity Featur es ❑ Control remote access — The local administrator can specify which remote management interfaces can be used — F TP , T elnet, SN MP , or the V iewS tation web interface.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-4 www .polycom.com/videodocumentation ❑ High resolution data co llaboration — Y ou can use the optional V i sual Concert FX to share content fr om your computer at up to 1280 x 1024 resolution, while your system continues to send live video f rom your site.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-5 ❑ POTS connectivi ty — The V iewStation EX, V iewStation FX, and VS4000 systems can be connected to analog telephone networks.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-6 www .polycom.com/videodocumentation Standard S ystem Components This section describe s the standard comp onents that come with V iewStation EX, V iewStation FX, and VS4000 systems .
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-7 Main Camer a The V i ewStation EX and V iewStation FX come with an integrated main camera.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-8 www .polycom.com/videodocumentation Har dwar e Kit The hardwar e kit that comes with the system includes: Cables The following cables come with either the V iewStation EX, V iewStation FX, or VS4000 system.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-9 Microphone pod cables ViewStation EX, ViewStation FX , VS4000 Cables with brown RJ-11 connectors that connect to microphone pods.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-10 www .polycom.com/videodocumentation Documentation In addition to the documentation CD, you r eceived the following har dcop.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-11 Optional S ystem Components This section describes the components that you can pur chase as an option with a V iewStation EX, V iewStation FX, or VS4000 system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-12 www .polycom.com/videodocumentation V isual Concert FX The V isual Concert FX lets you share content fr om your computer during calls and, if you need to make a presentation, it also lets you connect a pr ojector or a VGA monitor .
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. 1-13 A dditional Monitor Y ou can get mor e flexibility in how you view calls by c onnecting an additional monitor , such as a VGA monitor , to your system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 1-14 www .polycom.com/videodocumentation Other Optional Components Y ou can add several other optional components to your system, such as those listed below . For more information, see your Polycom distributor .
© Polycom, Inc. 2-1 2 Setting Up Y our System Hardware This chapter describe s how to set up your system with the requir ed components and optional equipment. It also includes checklists to help you pr epare the site, including network connectivi ty , r equired network har dware, and room assessment.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-2 www .polycom.com/videodocumentation S t a n da r d Sys t em Se t- up This section describes how to connect the components that ar e required for the basic system set-up.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-3 Main Camer a The V i ewStation EX and V iewStation FX come with an integrated main camera, which is designed with a wide-ang le lens. Some older models of the ViewSt ation EX and ViewStation FX use a detachable wide-angle conv ersion l ens.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-4 www .polycom.com/videodocumentation T o connect a P olycom P o werCam to the VS4000: T o connect other types of main camer a to the or iginal VS400 0: 1. Connect an S-video cable to the camera ’s S-video connector and the Camera 1 connector on the system.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-5 Main Monit or Y o u w i l l n e e d t o c o n n e c t a t e l e v i s i o n m o n i t o r t o th e s y s t e m . T h i s m a y b e a n N T S C or P AL monitor , depending on your system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-6 www .polycom.com/videodocumentation T o connect a monit or to a VS400 0 syste m : Original VS4000: Enhanced VS4000: 1. Connect the S-video/au dio/composite video cable to the system’ s Monitor 1 S-Video or composite video connector and to the monitor’ s video inpu t.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-7 Micr ophone For best audio, pl ace the microphone pod: ❑ on a flat surface (table, wall, or ceiling) away from obstructions, so the sound will be dire cted into the microphone elements pr operly , ❑ at least 3 ft (0.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-8 www .polycom.com/videodocumentation Po w e r S u p p l y The V iewStation EX and V iewStation FX set-top systems have an external power supply . T o connect the po wer supply 1.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-9 Remot e Control The remote contr ol uses three AAA batterie s, which are included in the hardware kit. T o install batt eries in the r emote contr ol: 1. Remove the battery cover from the back of the remote control.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-10 www .polycom.com/videodocumentation Optional Equipment S et-up This section describes how to connect op tional components to theV iewStation EX, V iewStation FX, or VS4000 system .
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-11 ISDN Networ k Hardw are Chec klist Depending on your network type, you will need the following har dware: Quad BRI Networ k Interf ace Module The Quad BRI network interface module allows you to make ISDN calls using up to four BRI lines.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-12 www .polycom.com/videodocumentation T o install a Quad BRI ne twor k interf ace module: 1.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-13 PRI Networ k Interf ace Module The PRI network interface mod ule allows you to make ISDN call s using a PRI line.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-14 www .polycom.com/videodocumentation T o install the PRI networ k interf ace module: 1.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-15 V .35/RS-449/R S-530 Networ k Interf ace Module The V .35/R S-449/RS-530 network interface module allows you to connect the system to thir d-party communication eq uipment such as encryption devices.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-16 www .polycom.com/videodocumentation • If you have only one cable, connect it to p ort 1 of the network interface module and to the lowest-numbered port of th e data communications equipment.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-17 T o connect a Visual Concer t FX: 1. Make sure the system is powered of f. 2. Referring to the V isual Concert FX QuickStart , connect the single end of the system cable to the system conne ctor on the V isual Concert FX.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-18 www .polycom.com/videodocumentation Document Camer a or Other A dditional Camera Besides the main camera for your system , .
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-19 T o connect an additional P owerCam: Be sure to remove the packaging collar from around the camera before powering on the system. T o a ViewStation FX system: T o a VS40 00 system: 1. Connect the break-out cable to the Po w e r Ca m.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-20 www .polycom.com/videodocumentation T o connect an additional PTZ camer a other than P ow erCam: For more information about how to connect an additional camera, r efer to the setup sheet that came with y our system.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-21 A dditional Monitor Y ou can connect an additional television monitor to your system for another view of call participants or other video, an d you can connect a VGA monitor for viewing material fr om a compu ter , such as high-res olution presentations.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-22 www .polycom.com/videodocumentation T o connect a V GA monitor to a Vie wStation EX, ViewStation FX, or VS400 0: >> Connect a VGA cable from the monitor to t he system’s XVGA monitor output.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-23 Pr ojector Y ou can connect a projector inst ead of a VGA monitor to display presentation materials from a computer . T o connect a pr ojector: >> Connect a VGA cable from the projector to the system’s XVGA monitor output.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-24 www .polycom.com/videodocumentation T o connect a V CR t o pla y: 1. Connect the yellow , red, and white VCR audio and video line out cables to the VCR inputs on the rear panel of the system.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2-25 Other Optional Components Y ou can add several other optional components to your system, such as those listed below . For more information, see your Polycom distributor . ❑ T ouch panel — Allows you to operate th e system with a touch panel rather than the remote contr ol.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 2-26 www .polycom.com/videodocumentation.
© Polycom, Inc. 3-1 3 Configuring Network Use This chapter lists th e information you need to get your network r eady for videoconfer encing. Once you’ve gathered that inf ormation, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-2 www .polycom.com/videodocumentation Get ting the Network R eady Before you begin configuring the network options, you must make sur e your network is ready for videoconferencing.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-3 Using the S etup Wizard When you power on your system for the first time, the setup wizar d detects the system’s IP and ISDN connections and leads you through the minimum configuration steps r equired to place a call.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-4 www .polycom.com/videodocumentation Configuring V ideo Call P references T o configur e video call pr ef erences: 1. Go to System Info > Admin Setu p > Video Network > Call Prefer ences .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-5 Configuring IP Calling Configur ing LAN Suppor t If your system is part of a LAN, use this section to configur e the system to work with the LAN. T o configur e LAN suppor t: 1. Go to System Info > Admin Setu p > LAN/H.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-6 www .polycom.com/videodocumentation T o configur e Adv anced LAN proper ties: 1. Go to System Info > Admin Setup > LAN/ H.323 > LAN/Intranet > Advanced LAN Sett ings.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-7 Configur ing the Syst em for Use with a Fir ew all or NA T A firewall pr otects an organization’s ne twork by contr olling data traffic from outside the network. Unless your firewall i s designed to work with H.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-8 www .polycom.com/videodocumentation Configure the s ystem for specific products as follows: Systems deploy ed outside a firewa ll are potentially vul nerable to unauthorized access.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-9 Specifying H.323 Set tings If your network us es a gatekeeper , t he sy stem can a utomatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-10 www .polycom.com/videodocumentation Configur ing Dialing Speeds Setting up dialing speeds lets you define the speeds users can choose when they make calls or add Directory entries.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-11 Configur ing the Syst em to Use a Gat ew ay A gateway performs protocol conversion between IP and ISDN networks, so that users on differ ent networks can call one anot he r . I f t h e s y s t e m i s c o n fi g u r e d to u se a gateway , you must also configure it to use a gatekeeper .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-12 www .polycom.com/videodocumentation 3. Select Next and enter a prefix or suf fix for each bandwidth you want to allow for gateway calls. Be sure to configure the gatew ay to use the same prefixes and suffixes you d efine f or the system.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-13 Configuring ISDN Suppor t Y ou can add one optional network interface module to the system. This lets you extend the functionality of the system so that you can: ❑ Make ISDN call s over a PRI/T1 netw ork (in North America) or PRI/E1 (outside of North America ).
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-14 www .polycom.com/videodocumentation T o configur e Inverse Multiplexer (IMUX) set tings: 1. Go to System Info > Admin Setu p > Video Network > IMUX . 2. Choose each icon and configur e the settings on the corr esponding screens: Choose.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-15 Configur ing the Quad BRI Netw or k Interf ace T o configur e the ISDN Netwo rk settings: 1. Go to System Info > Admin Setu p > Video Network > ISDN Network .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-16 www .polycom.com/videodocumentation T o set up PRI net wor k support: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Setup. 2. Configure these settings: 3.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-17 T o configur e the PRI ch annels: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Status. 2. Select a channel to activate or deactivate it. Active channels are repr esented by a green icon, and inactive channels ar e repr esented by a gray icon.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-18 www .polycom.com/videodocumentation Configur ing the Ser ial V .35/R S-449/RS-530 Netw or k Interf ace T o use the serial n.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-19 T o configur e ser ial interf ace control signals: The system can provide standard or inv er ted signal polarity . Refer to the documentation supplied with the device y ou ha v e connected to the V .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-20 www .polycom.com/videodocumentation T o configur e Broadcast Mode settings: 1. Go to System Info > Admin Setu p > Video Network > Video Network and enable Broadcast Mode .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-21 T o configur e crypto r esync: 1. Go to System Info > Admin Setu p > Security > Crypto Resync. 2. Configure these settings: Y ou ma y need to use cr ypto resync when you connect a cryptographic coder/decoder between the system and the network.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-22 www .polycom.com/videodocumentation Configuring the Global Address Book If your or ganization uses the Polyco m Global Management System, you can configur e your system to use the Global Address Book .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-23 Set ting Global Addr ess Book Pr ef er ences The available display and dialing prefer ence s ar e determined by the call types and gatekeepers configur ed for this system. Depending on how your s ystem is configur ed, you may not see all of the settings described in this section.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-24 www .polycom.com/videodocumentation 3. Select OneDial Pr eferences and configure thes e settings: P olycom OneDial™ simpli fies placing vi deoconferencing calls by negotiating bandwid ths, deter mining alter nate ro uting, and allowing conf erence on demand.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-25 Set ting the Dialing Rules If your system is connected to your o r ganization’s private network and also to a public network, you may need to specif y the codes and pre fixes necessary for dialing other systems.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-26 www .polycom.com/videodocumentation 3. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dial ing Rules 2 : Public Netw o r k Access Allows y our system to use a public network f or making calls.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-27 Placing a T est Call When you finish configuring the system, y ou may wish to place a call to test your setup. Y ou can find a list of worldwide numbers that you can use to test y our system at www.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-28 www .polycom.com/videodocumentation K eeping your Sof tware Cur rent If you have Internet access, you can use the web-based Softupdate application to upgrade the system software.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3-29 Connect to the system F rom your organization’ s LAN V erify that the co mputer and the system are both connected to the LAN - for e xample, b y opening a command lin e on the computer to ping the system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 3-30 www .polycom.com/videodocumentation Do not power off the system during the software upgrade process.
© Polycom, Inc. 4-1 4 Designing the User Experience Every organization has us ers with differe n t needs. Y ou can customize the behavior of the system and build in various acce ss levels for your users, depending on how much or how little you want them to change system behaviors.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-2 www .polycom.com/videodocumentation Managing User Access to S et tings and Features Y ou can manage user access to settings and features by using passwords and by configuring the system to show only th ose options you want your users to see.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-3 Scr eens that Requir e the Admin P asswor d for A ccess The following diagram shows top-leve l system screens for the V iewStation system. All screens within Admin Setup requir e the admi nistrator ’s password.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-4 www .polycom.com/videodocumentation Let ting Users Customiz e the W or kspace Y ou can allow users to change common user pr eferences by providing acces s to the User Setup screen.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-5 Limiting What Users Can Do With the S ystem Y ou can limit what you allow users to do with the system by configuring the following: ❑ Maximum time in call — Go to System Info > Admin Setup > General Setup and specify the maximum call length allowed.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-6 www .polycom.com/videodocumentation Configur ing Camer a Settings The Cameras scr een lets you specify ca mera settings, as appropriate for the equipment you are using. T o configur e camera set tings: 1.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-7 Y ou can connect f our cameras to your VS 4000 system. Up to three cameras can us e S-video .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-8 www .polycom.com/videodocumentation Configur ing the Cont ent Display Y ou can configur e the V iewStation system to display content on a TV monitor or a high-resolution display .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-9 T o configur e V GA Input Calibr ation: 1. Go to System Info > Admin Setup > Video/Cameras > VGA Input . 2. Configure these settings: This screen is only av ailable when the Visual Concer t FX unit is connected to the system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-10 www .polycom.com/videodocumentation Configur ing a V CR t o Record Calls Y ou can connect a VCR or DVD to play r ecorded material during a call or to record your videoconfer ence.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-11 Configur ing T elephone and A udio Set tings 1. Go to System Info > Admin Setup > Phone/Audio . 2. Configure these settings: Configur ing f or Use with a T ouch P anel Contro l 1. Go to System Info > Admin Setup > Software/Hardware > RS-232 .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-12 www .polycom.com/videodocumentation Displa ying Closed Captions Y ou can provide r eal-time text transcriptions or language transl ations of the video conference by displaying closed captions on your system.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-13 Configuring Data Conferences and Streaming Calls Configur ing Data Conf er ences V iewStation systems s upport data conferencing for: ❑ point-to-point ISDN calls, and ❑ multipoint calls using external H.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-14 www .polycom.com/videodocumentation T o str eam a conf erence: 1. On the main screen, select Call T ype > Streaming Call . 2. Enter the passwor d users must enter to view the streamed cal l from a brows er .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-15 T o str eam a conf erence using the w eb inter face: 1. On a PC, open a web browser . 2. In the browser addr ess line, enter the system’s IP address, for example, http://255.255.255.255 , to go to the system’s web interface.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-16 www .polycom.com/videodocumentation Designing General S ystem Behavior s Y ou can configure the following general system behaviors to accommodate the needs of your or ganization.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-17 3. Select and configure these settings: Allow Di a ling Specifies whether to allow users to place calls to destinati ons other than those listed in the Address Book.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-18 www .polycom.com/videodocumentation Configur ing Multipoint Calling Y ou can use the V iewStation systems to participate in multipoint confer ences. Multipoint conferences include multiple video sites (IP and ISDN) and can also include voice-only calls.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-19 Including mor e than thr ee other sites in a cascade d call Y ou can include up to ten sites in a call if the sites you call have the internal MCU capability . The diagram below shows how to do this.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-20 www .polycom.com/videodocumentation Configur ing multipoint set tings Y ou can customize the way video is handled in multipoint calls to best support the types of calls your or ga nization is making.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-21 Configur ing with P athNav igator’ s Conf er ence on Demand f eatur e If your organization uses Polycom’s PathNavi gator , you can us e PathNavigator ’s Conference on De mand feature to place mu ltipoint calls wi th up to 10 sites, including the site that places the call .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-22 www .polycom.com/videodocumentation Configur ing AES Encryption Before you can make encrypted calls, you may be r equired to enter an A ES en cr y pt io n s o ft wa re reg is t ra ti on k ey .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-23 Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwor ds as well as specify whether to allow remote access to the system. 1. Go to System Info > Admin Setu p > Security.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-24 www .polycom.com/videodocumentation Set ting System Time Y ou can set the system time to use loca l date/time when r eporting call data. 1. Go to System Info > Admin Setup > LAN/H.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4-25 Helping User s Get Star ted The system is install ed and you’ve finished the network configuration and designed the behaviors. Now it’s time for the users to start placing call s. Y ou may want to spend some time helping your us ers become familiar with basic calling tasks.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 4-26 www .polycom.com/videodocumentation.
© Polycom, Inc. 5-1 5 Managing the System Remotely Y ou configur e, manage, and monitor the sy stem from a remote computer using the system’s web interface, the Poly com Management Access (PMAC) W izard, the Polycom Global Management System ™ , or SNMP .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-2 www .polycom.com/videodocumentation Using the W eb Interface Y ou can use the web interface to perform most of the calling and configuration tasks you can perform on the local system.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-3 Using the PMA C Wizard The Polycom Management Access Control (PMAC) wizar d is a remote access tool that allows you to: ❑ Define scr een.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-4 www .polycom.com/videodocumentation Using the Address Book Utility W ith the Polycom Address Book Util ity , you can: ❑ Add addr ess book entries quickly and easily on your PC and then transfer them to all V iewStation and VSX systems in your or ganization.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-5 T o transf er addr ess book entr ies between systems: 1. Click Connect and enter the IP address of the sy stem with the address book entries you want to transfer . 2. Click Disconnect , then click Connect and enter the IP address o f the new system.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-6 www .polycom.com/videodocumentation Using the S ystem with GMS If your or ganization uses the Polyco m Global Management System, you can configure, man a ge, and monitor the system using the Gl obal Management System (GMS) server .
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-7 V alidate Accoun t Number Specifies that the account number should be validated b y GMS bef o re the call can connect. If you configure the system to validate the account number , calls placed without a valid account number are not completed.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-8 www .polycom.com/videodocumentation T o configur e Global Manag ement contact infor m ation: 1. Go to System Info > Admin Setu p > LAN/H.323 > Global Management > Info 1.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5-9 S et ting Up SNMP The system sends SNMP (Simpl e Networ k Management Protocol) reports to indicate the following cond itions: • Low battery power is detected in the remote contr ol. • A system powers on after a long period power ed off.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 5-10 www .polycom.com/videodocumentation.
© Polycom, Inc. 6-1 6 System Usage and Statistics The V iewStation EX, V iewStation FX, and VS4000 systems provides various screens that allow you to review informat ion about calls made by the sys tem and to review network usage and performance.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-2 www .polycom.com/videodocumentation S ystem Information Using the web interface, y ou can view details about the system , in.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-3 Network Statistics and Advanced Statistics The Network Statistics and Ad vanced Network Statistics screens pr ovide this information: T o view the Networ k Statistics: >> Go to System Info > Diagnostics > Network Stats .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-4 www .polycom.com/videodocumentation Y ou can highlight the spher es on this screen to see details of the number dialed, the relevant status code, as well as details of any err ors.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-5 Call Log The Call Log screen provides the system’s call history in the Call Detail Report (CDR). Y ou can view the CDR from th e web interface, and you can download the data in CSV format for sorting and formatting.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-6 www .polycom.com/videodocumentation Call Duration The length of the call. Account Code If Require Account Number to Dial is enabled on the system, the value entered b y the user is displayed in this field.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6-7 Call Detail Repor t (CDR) Arc hives Calls are added to the CDR until the file size r eaches 100 KB, which is equivalent to about 150 calls. The system then auto matically archives the CDR and cr ea tes a new CDR file.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 6-8 www .polycom.com/videodocumentation.
© Polycom, Inc. 7-1 7 Diagnostics and General T roubleshooting This chapter covers the diagnostic scr eens of your V iewStation EX, V iewStation FX, or VS4000 system. It is or ganized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-2 www .polycom.com/videodocumentation S ending a Message If you are experiencing dif ficu lties with connectivity or audio, you may want to send a message to the system that you are managing.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-3 Diagnostics S creens Y ou can view network stati stics and perform diagnostic test s from the system’s Diagnostics screens. T o access the Diagnostics scr eens on the system: >> Go to System Info > Diagnostics .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-4 www .polycom.com/videodocumentation Call Status screen Displays call type , data spee d, and number dialed for the current call. In ISDN calls, this screen also displays connection status f or each channel.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-5 IP Connectivity Tools Diagnost ic T ool In the system’ s user inte rface In the ViewStation web interfa ce Near End Loop test T ests whether your system is ab le to make IP calls successfully .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-6 www .polycom.com/videodocumentation Generate Tone test T ests the audio cable connections. A 400 Hz audio tone indicates that the local audio connecti ons are correct. 1. On the Diagnost ics screen, select Aud i o .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-7 Reset and Restart Operation At the system In the ViewStation web interfa ce Reset System • Cycles pow er to the system. • Allows y ou to keep your system settings (such as system name and network configuration) or restore f actor y settings.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-8 www .polycom.com/videodocumentation Indicator s The V iewStation system and its network in terf ace modules use indicator li ghts to provide status information. The following tables give the meanings of each indicator .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-9 Netw or k Interf ace Lights The Quad BRI network interface has a green light and a yellow light for each BRI channel. The PRI network interface module has lights on both the peripheral side (the side connected to the V iewStation system) and the network side.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-10 www .polycom.com/videodocumentation The V .35/R S-449/RS-530 network interface mo dule includes a yellow light and a green light on the peripheral side. When the PRI network interface module’ s network side displays.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-11 General T roubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: ❑ Critical problems — Prevent use of the system or access to co m mon functions.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-12 www .polycom.com/videodocumentation The system does not respond in any wa y . VS4000 The power fuses ha ve f ailed . Replace the fuses. Use only 4A/250V slow-b low 5 x 20 mm fuses.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-13 The system does not respond to the remote control. All No batteries in th e remote control. Install batteries in the remote control. The batteries are in st al l ed incorrectly in the remote control.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-14 www .polycom.com/videodocumentation Sev ere Pr oblems The problems in this section prevent you from making calls successfully .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-15 ISDN calls: ISDN Line Status icons do not turn green so ISDN calls cannot be completed. All The call is not connecting properl y . T ry the call again. The system is not connected to an ISDN network.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-16 www .polycom.com/videodocumentation Placing calls above 128 Kbps does not work. (The Call Progress circles do not tur n green, or remain blue after the first channel connects.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-17 The system displa ys an error message when you place an IP call. All The system is not connected to the LAN. V er ify that the system’s LAN cab le is connected pro perly . The system’ s LAN cable is bad.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-18 www .polycom.com/videodocumentation M od era te I s s u e s The problems in this section interfere wi th or prevent meaningful communication in a call. Symptom System Cause Solution No audio in a cal l All The f ar site is muted.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-19 Minor Issues The issues in this table do not pr even t meaningful communication, but detract from the videoconfer ence experience. The monitor screen remains blank when yo u pi c k up the remote control.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-20 www .polycom.com/videodocumentation Not enough audio volume during a call. All The volume is set too low on the system. T ur n up the volume using the remote control. The volume is set too lo w on the monitor or external audi o system.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-21 The picture freezes frequently during a call. All T oo many network line transmission errors, or too much traffic on the network. Y ou can check the error count on the Diagnostics > Call Statistics s c r e e n t o ve r i f y t h i s .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-22 www .polycom.com/videodocumentation Near-site camera does not pan or tilt. All Y ou are attempting to mo ve a camera that does not hav e pan/tilt/zoom capabilities. Make sure y ou have selected a pan/tilt/zoom camera.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-23 W eb browser does not allow showing Po w e r Po in t presentations from the PC to the system. All Wrong version of W eb browser . Use Inter net Explorer 5.5 or later . Internet Explorer must hav e ActiveX enabled.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-24 www .polycom.com/videodocumentation Nor mal Syst em Behaviors The following behaviors are part of the system’s normal operation: The monitor displays an error icon during an IP call.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7-25 How to Contact T ec hnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below .
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 7-26 www .polycom.com/videodocumentation.
© Polycom, Inc. A-1 A Installation Notes This appendix contains information that you may need before ins talling your system. What’ s in this Appendix? Pag e Predeployment Planning A-2 ISDN Provisi.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-2 www .polycom.com/videodocumentation P redeployment Planning Polycom r ecommends the following as best practices when deploying Polycom IP voice and video applications. ❑ Determine bandwidth requi rements.
Appendix A - Installation Notes © Polycom, Inc. A-3 ISDN P rovisioning ISDN PRI The PRI T1 needs to be provisioned for the V iewStation FX and VS4000 systems as follows: The PRI direct fr om the telephone service provider should support both data and voice for Polycom’s voice add- on capability of systems.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-4 www .polycom.com/videodocumentation ISDN BRI All Polycom ISDN BRI int erfaces are S/T -loop.
Appendix A - Installation Notes © Polycom, Inc. A-5 ❑ The ISDN BRI service mu st allow videoc onferencing calls to be dialed on either B channel or on both simultaneously . ❑ The D channel should not permit X.25 packet data. ❑ The ISDN BRI service must be configur ed as T e rminal T ype A.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 A-6 www .polycom.com/videodocumentation Installing the Quad BRI network interface outside the conference room Y ou can locate th.
© Polycom, Inc. B-1 B Network Configuration Notes Polycom recommends that you take these steps befor e you start configuring the system. ❑ Determine the appropriate IP precedence for use in Quality of Service (QoS) enabled networks. ❑ Document the LANs, subnets, and W AN links involved in the deployment.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 B-2 www .polycom.com/videodocumentation P redeployment W orksheet This worksheet wi ll help you get th e informati on you need to install videoconferencing syste ms on your company’s LAN computer network.
Appendix B - Network Configuration Notes © Polycom, Inc. B-3 If you intend to ready your system for remote management via Simple Network Management Protocol (S NMP), you also need to know: IP address f or the ne twork management station _______._______.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 B-4 www .polycom.com/videodocumentation.
© Polycom, Inc. C-1 C T roubleshooting Notes When a system places or receive s an ISDN call, the events during the call sequence generate diagnostic codes.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-2 www .polycom.com/videodocumentation 16 Nor ma l call clea ring The originato r or receiver of the call has requeste d that it be cleared. 17 User busy All B channels are in use; the called system ackno wle dges the conn ection request, but is unable to accept the call.
Appendix C - T roubleshooting Notes © Polycom, Inc. C-3 43 Access inf or mation discarded The requested access information cannot be provided by the network. The diagnostic me ssage may e xplain the prob lem. 44 Requeste d circuit/channel not avai l abl e The remote equipment cannot provide the requested channel.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-4 www .polycom.com/videodocumentation 83 A suspended call e xists but t his call identity does not The network recei ved a call resume request that contained a call identity in f or mati on ele ment that does not match any suspended call.
Appendix C - T roubleshooting Notes © Polycom, Inc. C-5 101 Message no t compatible with call state The remote equipment received a message that does not correspond to the curr ent state of the connection. This is usually due to a D-channel error . 102 Recov ery on time r ex p i r y A time-out has triggered an error-handling (recovery) procedure.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 C-6 www .polycom.com/videodocumentation.
© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc.
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 WHEN PROGRAMMING EMERGENC Y NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and br iefly explain to the dispatcher the reason for the call. 2) Perform such activities in the o ff-peak hours, such as early morning o r late evening.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 4 www .polycom.com/videodocumentation Vaatimustenmukaisuu svakuutus: Polycom Ltd. vaku uttaa täten, et tä ViewStatio n EX/FX/VS4000 o n direktiivin 1999/5 /EC keskeisten vaatim usten ja sen muiden tä tä koskevien sään nösten mukainen .
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Japan Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instruction s and observe all safeguards as directed.
Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 6 www .polycom.com/videodocumentation.
© Polycom, Inc. Index - 1 Index A access limiting 4-4 , 4-17 user skill levels 4-2 additional equipment document camera 2-18 , 2-20 encryption 1-3 monitor 1-13 , 2-21 optical dialing isolator 1-3 pro.
Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 quality 7-21 speed 3-6 , 6-3 , 7-17 speed, optimizing 3-10 statistics 7-21 status .
Index © Polycom, Inc. Index - 3 CSV files 6-5 D data collaboration 4-8 data conferences, configuring 4-13 data rate audio 6-3 video 6-3 date and time configuration 4-24 deleting system settings 7-7 d.
Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Graphics Monitor screen 4-8 H H.323 extension 3-9 , 3-10 , 3-12 , 3-25 name 3-9 , 3-10 H.323 Setup screen 3-9 hardware kit 1-8 help, on-screen 4-25 host name 3-5 I icons, display ing 4-7 IMUX screen 3-14 IMUX.
Index © Polycom, Inc. Index - 5 MCU 4-18 multipoint mode 4-4 , 4-20 Path Naviga tor 4-18 software key 4-18 Multipoint Setup screen 4-20 muting auto-answer calls 4-4 N name DNS 3-5 far site 4-4 H.
Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 Q Q.850 cause codes C-1 QoS (Quality of Service ) configuring 3-12 determining B-1.
Index © Polycom, Inc. Index - 7 viewing 4-15 Streaming Call screen 4-14 StreamStation 4-13 subnet mask 3-6 subwoofer 1-2 S-Video 2-5 switch protocol, ISDN 3-14 , 3-1 5 , 3-16 system components 1-6 .
Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for ViewStation EX, ViewStation FX, and VS4000 external power supply 2-14 installing 2-14 power supply 2-14 Quad BRI installing 2-12 V.
An important point after buying a device Polycom VS4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom VS4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom VS4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom VS4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom VS4000 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom VS4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom VS4000.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom VS4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom VS4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
