Instruction/ maintenance manual of the product ViewStation Polycom
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ViewStation User Guide V iewStation User Guide November 2001 E di t ion 3725-10755-001.
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Important Information © 2001 Polycom, Inc. All rights reserved. No part of this document m ay be reproduced or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom , Inc.
Import ant Safe guards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near c hildren. D o not leave unattended while in use. • Only us e el ectrical e xtension co r d s w ith a current rating at l east equa l to that of the sy s tem .
• Your telephone c ompany may ma ke changes in its facilitie s, equipment, operations, or proce dures that could affect the operation of your equipment. If t hey do, you will be given advance notice so as to give you an opportunity to maintain uninterrupt ed service.
Declaraci ó n de conformidad: Por la presente dec laraci ó n, Polycom, Ltd. decla ra que este ViewStation and View Station product line cumple los requi sit os e se nciale s y otras cl á usul as importantes de la dire ctiva 1999/5/CE. Ö vere nsst ä mmelsef ö rk laring: Polycom, Ltd.
© Polyco m, In c. vii Vi ewSta tion Us er Gu ide Content s Preface — How To Use This Guide ViewStation Basics .................... ............. ................... ................... ............. ....... xiv Usability Conven tio ns ......... ...
Vi ewStation User G uide viii www .polyc om.com H.323 Setu p ....... ................... .................... ............ ................. 66 Gateway .......................... ................... ............. ................... .... 69 Gatekeeper .
© Polyco m, In c. ix Vi ewSta tion Us er G uide Multi-Point V iewing Mo des .............. .................... ................... ............. ............. 118 Using Cha ir Control in a Multi-Poi nt Call ...... ................... ............. .
Vi ewStation User Guid e x www .poly com. com System Information and Diagnostics System Inform ati on ......... ...... ....... ...... ....... ...... ....... ...... ............. ...... ....... ...... .... 17 1 Diagnostic s ...................... .....
© Polyco m, In c. xi Vi ewSta tion Us er G uide Dial Out St ate Machi ne ...... ............. .................... ................... ............. 19 4 In-bound Cal l State Mach ine .................. ................... ............. .............
Vi ewStation User Guid e xii www .poly com.c om.
Pref ace — How T o Use This Gui de © Polyco m, In c. xiii V iewSt ation User G uide Preface — How T o Use This Guide Thank you for purchasin g a Poly com Vie wStatio n! Soon y ou will disco ver that video commu nica tions using the ViewStation is easy , fun, and produc tive.
Pref ace — H ow T o Use This Guide Vi ewStation User Guid e xiv www .poly com.c om ViewStation Basi cs The Gra phic Use r Interface (GUI) is designed for ease of use.
Pref ace — H ow T o Use This Guide © Polyco m, In c. xv ViewSta tion User G uide Usabil i ty Conventions This guide us es navigati onal con ventions to make Vie wStation setup an d troubl eshooting easy. T hese co nventions a re marked in BOLD for each scr een follow ed by a grea ter than s ymbol ( > ) to indicate n avagatio n.
Pref ace — H ow T o Use This Guide Vi ewStation User G uide xvi ww w .polyc o m.com.
© Polyco m, In c. 1 Vi ewSta tion Us er Gu ide 1 Getting Started This chapter e xplains wha t you need to get started, wh at’s in the box, how to use the remot e control, ho w to up the ViewS tation, how to config ure the ViewSt ati on for a s pecific ne twork in terface, and how t o us e V iew S t ati on hel p.
Chapte r 1 Getting Star ted Vi ewStation User Guid e 2 www .poly com. com to enable mul ti-point c alling ca pability on the ViewS tation H.323 with BR I or DCP , and an Eth ernet LAN conne ction if H .323 is used. Note Multi- Point is available for the ViewS tation H.
Chapte r 1 Getting Star ted © Polyco m, In c. 3 Vi ewSta tion Us er Gu ide Using the Remote Control The remote control package d with the V iewStatio n is an i ntegral par t of the unit .
Chapte r 1 Getting Star ted Vi ewStation User Guid e 4 www .poly com. com 1. Place th e ViewS tation uni t on top of th e televi sion moni tor as shown in Figure 1-1. Ensure that the fron t lip o f the ViewS t ation unit hangs over t he edge of t he tele vision mon itor .
Chapte r 1 Getting Star ted © Polyco m, In c. 5 Vi ewSta tion Us er Gu ide • ViewS tation H.3 23 with Q uad BRI • V iewS tati on H.323 with A vay a DCP • ViewS tatio n 128 Before sett ing up the ViewS tation to a n ISDN netwo rk, ensure al l network co nnec tivi ty issues are test ed and resolv ed.
Chapte r 1 Getting Star ted Vi ewStation User Guid e 6 www .poly com. com rate of 512 K bps. Complete the following steps to connec t the V iewS tati on H. 323 wit h A vaya D CP t o the networ k: 1. Connect up to fo ur DCP line s from RJ-45 wal l jacks on the DCP network to the connec tors label ed ISDN S/T o n the DCP network int erfac e modul e.
Chapte r 1 Getting Star ted © Polyco m, In c. 7 Vi ewSta tion Us er Gu ide Once the interfac e is prope rly co nnected, t he ViewS tation 128 is ready to be configur ed for E thernet LAN c onnectivi ty . See “ Connectin g the ViewS tation to a n Ethern et LAN," on page 8.
Chapte r 1 Getting Star ted Vi ewStation User Guid e 8 www .poly com. com LED Activity on the V .35 Network Interf ace Module The LE Ds on the front of the V .35 network i nterface mo dule ind icate the conne ction status to the ViewSt ati on. When the ViewS tation is powered on, the foll owi ng li ght seq uen ce occurs : 1.
Chapte r 1 Getting Star ted © Polyco m, In c. 9 Vi ewSta tion Us er Gu ide Initial System Configurat ion This sec tion exp lains how to set up the ViewStati on.
Chapte r 1 Getting Star ted Vi ewStation User G uide 10 ww w .polyc om.com Figure 1- 3. ViewS tation Main W elcom e Screen 4. The next s creen is t he How to Selec t Menu Items scre en shown in Figure 1-4. T ake a mome nt to famil iarize yo urself with this screen.
Chapte r 1 Getting Star ted © Polyco m, Inc. 11 Vi ewSta tion Us er Gu ide Highligh t the Return icon and press the S ELECT button on the remote cont rol. Selec t the Save icon to continu e. Figu re 1- 5. Vi ewStati on Sy stem N ame S cree n 6. Select the coun try where the ViewS tation is l ocated.
Chapte r 1 Getting Star ted Vi ewStation User G uide 12 ww w .polyc om.com Figure 1-6. Select Country Scr een 7. The Call Pr efer ence scree n (Fig ures 1-7, 1 -8, and 1-9 ) are used to s pecify the type of calling prefere nce. ViewSt atio n H.323 wit h Quad BRI and ViewSt at ion 128.
Chapte r 1 Getting Star ted © Polyco m, Inc. 13 Vi ewSta tion Us er Gu ide • Not Check ed: The I P or E.164 Di aling Ex tension is not display ed when an H.323 vid eo call is initiated . Figure 1-7. Call Preference Screen For ISDN 8. For all ViewStation H.
Chapte r 1 Getting Star ted Vi ewStation User G uide 14 ww w .polyc om.com Figure 1-8. DCP C all Prefere nce Scree n Note At leas t one call ing p reference must be s electe d. Display IP Dialing Extension: The IP Dialin g Extension is used if a ViewSta tion us es the Global Address Bo ok (GAB.
Chapte r 1 Getting Star ted © Polyco m, Inc. 15 Vi ewSta tion Us er Gu ide Note One ca lling pr eferenc e must be selected . Display IP Dialing Extension: The IP Dialin g Extension is used if a ViewSta tion us es the Global Address Bo ok (GAB.) For more informa tion s ee Gl obal Addres s," on p age 75.
Chapte r 1 Getting Star ted Vi ewStation User G uide 16 ww w .polyc om.com Figure 1-10 . H.323 Setup Screen An Auto H.323 Dialing c heck box ap pears be low the H.323 extension ( E.164) when two or mo re dialing protocol s are enabled. C omplet e the follo wing steps to enter in formation on the H.
Chapte r 1 Getting Star ted © Polyco m, Inc. 17 Vi ewSta tion Us er Gu ide setting i s chang ed. If the LAN has m ore than one gatekeepe r , spe cify the correct g atekeeper manuall y . Figure 1-1 1. V iewS t ation H.32 3 Gatekee per Scr een The foll owing co nfigurati on screen s are for speci fic ViewS tation models: • For ViewS tatio n H.
Chapte r 1 Getting Star ted Vi ewStation User G uide 18 ww w .polyc om.com V.35 Po rts Used : •1 : For 1-chan nel calls when dial ing throu gh the V . 35, or when the ViewSt ation is in n on-dial ed mode. •1 - 2 : For 2 X 56 K bps or 2 X 6 4 Kbps calls when di aling through t he V .
Chapte r 1 Getting Star ted © Polyco m, Inc. 19 Vi ewSta tion Us er Gu ide Figure 1-13 . Broadca st Mode Screen Bro adc ast M ode : T he Broadcast Mode screen ( shown i n Figure 1- 13) is us ed to conf igure the V.
Chapte r 1 Getting Star ted Vi ewStation User G uide 20 ww w .polyc om.com G . 722-48 Off • Frame Rate: The frame r ate is the number o f frames per second ( fp s) transmitted by the ViewS tation to the far s ite. This is adjustable to co mpensate for dist orted vi deo due to high packet loss.
Chapte r 1 Getting Star ted © Polyco m, Inc. 21 Vi ewSta tion Us er Gu ide suffixes ar e number s and ch aracters that are sent to the DCE equip ment after the diale d numbe r is sent. Use prefixe s and suffixes to set the DCE speed used to dial a call.
Chapte r 1 Getting Star ted Vi ewStation User G uide 22 ww w .polyc om.com the prefer red dialin g speeds. A re d check is displaye d when a dialin g speed i s selected . 12. On the ISDN Video Numbers sc reen (sh own in Figur e 1-16), complete the follow ing: • Enter y our local area or STD code.
Chapte r 1 Getting Star ted © Polyco m, Inc. 23 Vi ewSta tion Us er Gu ide Figure 1-1 7. DCP V ideo Numbers Screen 14. Auto Detec t SPIDs: • On the Auto Detect SPIDs sc reen (show n in Figure 1- 18), enter the Service Profile ID ( SPIDs) nu mbers fo r the ViewS tation.
Chapte r 1 Getting Star ted Vi ewStation User G uide 24 ww w .polyc om.com Figure 1-18. Auto Detect SPIDs Screen To manual ly enter the SP ID numbe rs for the View Station as shown in Figu re 1-18, hi ghlight e ach line and chann el, and pr ess the SELECT bu tton on t he remote control.
Chapte r 1 Getting Star ted © Polyco m, Inc. 25 Vi ewSta tion Us er Gu ide 16. ISDN Switc h Protocol: Select t he ISDN swi tch prot ocol accordi ng to the IS DN switch type used wi th the ISDN n etwork, as sho wn in Figur e 1-20. Figure 1-20. ISDN Switch Protocol Screen 17.
Chapte r 1 Getting Star ted Vi ewStation User G uide 26 ww w .polyc om.com Figure 1-22. Main Cal ling Screen At the top left of t he Main Calling scr een is the V iewStati on type indicat or, whic h is dis played below the Polyco m logo . This in dicates the networ k interfac e module (i f any) that i s config ured with the ViewStati on.
Chapte r 1 Getting Star ted © Polyco m, Inc. 27 Vi ewSta tion Us er Gu ide Ye l l o w B o x The V iewS tation is c heckin g the st atus of the netw ork li ne. Red Down Arrow Network li ne failed to val idate: This m ay be bec ause the network cable is not connec ted to the network, or is not functioni ng prop erly .
Chapte r 1 Getting Star ted Vi ewStation User G uide 28 ww w .polyc om.com Using the ViewStation Help To access the Vie wSt ation Hel p screen, press the INFO bu tton on the remot e contro l.
Chapte r 1 Getting Star ted © Polyco m, Inc. 29 Vi ewSta tion Us er Gu ide • Sending tel epho ne touc h tone s. Figure 1 -24. Hel p Screen T o choo se a topi c on th e He lp screen, hig hlight t he desired ic on and press the SELE CT button o n the rem ote control.
Chapte r 1 Getting Star ted Vi ewStation User G uide 30 ww w .polyc om.com Figure 1-2 5. T e chnical Suppo rt Help Scree n T o obtain T e chnical Support from the Polycom Glo bal Managem ent System, highlig ht the T echnical Support icon and pres s the SELECT button on the rem ote contr ol.
© Polyco m, Inc. 31 Vi ewSta tion Us er Gu ide 2 Optional Configurations This cha pter cont ains us er and adm inistr ative se tup infor mation. Except where note d, this ap plies to all View Station mo dels.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 32 ww w .polyc om.com • Checked : The ViewS tation mutes near si te audio fo r incomin g video c alls wh en the ViewS tation automat ically answers i ncoming v ideo ca lls. • Not Check ed: The ViewS tation sends audio to the far s ite as norm al.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 33 Vi ewSta tion Us er Gu ide Allow Remote Monitoring: Remote mo nitoring al lows a us er to remotel y view a con ference room pr ior to a sc heduled m eeting using the V iewSt ation Web in terface.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 34 ww w .polyc om.com Admin Setup The Admin Setup screen ( System Info > Admin Set up ) is us ed to access the adva nced con figurati on feature s of the ViewSt ati on.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 35 Vi ewSta tion Us er Gu ide Genera l Setu p The General Set up screen ( System Info > Admin Setu p > General Setup ) is used t o access t he advanc ed confi guration features of the ViewS tation no t containe d in the User Setup screen .
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 36 ww w .polyc om.com Figure 2-3. Genera l Setup Screen Country: The Country fi eld of the General S etup scre en ( shown in Figu re 2-3) a llows yo u to spec ify coun try speci fic cal ling paramete rs for you r locat ion.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 37 Vi ewSta tion Us er Gu ide the desi red co untry . The countr y code appears with the corre sponding country . • Area Code Required: • Checked : The V iewS tat ion auto mati call y adds the area co de to the IS DN or DCP dialing prefix of c alls placed from the ViewS tation.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 38 ww w .polyc om.com Figure 2- 5 shows the mess age that is displa yed when th e Allow Dialing fea ture is not checked .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 39 Vi ewSta tion Us er Gu ide Maximum Time in Call : The de fault time for th e maximu m time in a call is 480 mi nutes.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 40 ww w .polyc om.com •S P I D s : Sets the S ervice Prof ile IDs. S PID number s are assign ed to every terminal de vice by the ISDN pr ovider .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 41 Vi ewSta tion Us er Gu ide Figu re 2- 9. I SDN Video Numb ers S cree n 1. Enter th e STD or ar ea code a nd pres s the down a rrow on the remot e contro l to conti nue to t he next line . 2.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 42 ww w .polyc om.com Note If this pr ocess is canceled, t he ViewS t ation reboots an d the entire s etup pro cedure mus t be redon e .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 43 Vi ewSta tion Us er Gu ide Figure 2-11 . Audio Qua lity Screen Adva nc ed Dial ing On the Adva nced Dialing screen ( System Info > Admin Setup > Video Network > IMUX > A dvanced Dialing ) you can de fine how each ISDN chann el is di aled.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 44 ww w .polyc om.com Figure 2-12 . Advanc ed Dialing Scree n Dialing Speeds The Dialing Speeds screen ( System In fo > Admin Setup > Video Network > IMUX > Dialing Speeds ) specifi es the diali ng spe eds that are a vailable wh en a call is placed .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 45 Vi ewSta tion Us er Gu ide ISDN Vid eo Net work The I SDN Video Network scree n ( System Info > Admin Setup > Video Network > ISDN Video Network ) c ontains infor mation entered d uring sys tem setup .
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 46 ww w .polyc om.com Call Preferen ce The Ca ll Prefere nce screen ( Sys tem Info > Admin Setu p > Video Network > Call Preference ) sho wn in Fi gur e 2- 15 de te rmin es how a video c all is ma de.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 47 Vi ewSta tion Us er Gu ide Not Checked : The E.16 4 dialin g extensi on is no t display ed whe n a video call is initiate d in H. 323 call s. Multi-Point Setup (MP Enabled View Stations) The M ulti-Point setup screen determi nes which mo de the multi-p oint featur e is used.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 48 ww w .polyc om.com IMUX (Inv er se Multip lexe r ): On the IM UX screen ( S ystem Info > Ad min Setup > Video Network > IMU.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 49 Vi ewSta tion Us er Gu ide Figure 2-1 8. DCP V ideo Numbers Screen 1. Enter th e STD or ar ea code a nd pres s the down a rrow on the remot e contro l to conti nue to t he next line . 2. Enter th e DCP phone number us ed for eac h line.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 50 ww w .polyc om.com Figure 2-19 . Audio Qua lity Screen Adva nc ed Dial ing On the Adva nced Dialing screen ( System Info > Admin Setup > Video Network > IMU X > Ad vanced Di aling ) you can de fine how each DCP channe l is dia led.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 51 Vi ewSta tion Us er Gu ide Figure 2-20 . Advanced Di aling Screen Dialing Speeds The Dialing Speeds screen ( System In fo > Admin Setup > Video Network > IMUX > Dialing Speeds ) specifi es the diali ng spe eds that are a vailable wh en a call is placed .
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 52 ww w .polyc om.com DCP Vide o N etwork The D CP Video Netw ork sc reen ( System Info > Admin Set up > Video Network > DCP Video Network ) contai ns informa tion entered d uring sys tem setup .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 53 Vi ewSta tion Us er Gu ide Call Preferen ce The Ca ll Prefere nce screen ( Sys tem Info > Admin Setu p > Video Network > Call Preference ) sho wn in Fi gur e 2- 23 de te rmin es how a video c all is ma de.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 54 ww w .polyc om.com Not Checked : The E.16 4 Dialing Extension is no t display ed whe n a video call is initiate d in H. 323 call s. Multi-Point Setup (MP En abled ViewStations only) The M ulti-Point setup screen determi nes which mo de the mult i-po int is used in.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 55 Vi ewSta tion Us er Gu ide Dialing Speeds The Dialing Speeds screen ( System Info > Admin Setup > Video Network > Dialin g Speeds ) spe cifies t he diali ng speeds that are availab le when a c all is pla ced.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 56 ww w .polyc om.com ISDN Switch Pr otocol: Select the appropria te ISDN swi tch protocols .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 57 Vi ewSta tion Us er Gu ide ViewStation H.323 wi th V .35 The Netwo rk Se tup screen (System Info > Admin Setup > Video Network) sho w.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 58 ww w .polyc om.com Figure 2-2 7. V .35 Call Pref erence Scr een LAN/Intranet Calls (H.32 3) The LAN /Intranet Calls option shown in th e second check box in Figure 2- 27 determi nes if H.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 59 Vi ewSta tion Us er Gu ide • Broadc ast Mode RS-366 Dialing: • Checked : RS-366 d ialing d ials from t he ViewS tation through the DCE c onnection to the f ar end vi deoconferen ce syste m.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 60 ww w .polyc om.com Dialing S peeds: If RS-36 6 dialing was ena bled, se lect the spe ed used when placing a call on th e Dialing Speeds screen.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 61 Vi ewSta tion Us er Gu ide Video Format : • Select QCI F to transm it Quarter Commo n Interchang e Format (1 76x144 res olution) • Select FCI F to transmit Full CIF (352x 288 resolut ion) Video Protoco l: Selec t a Video Standard • H.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 62 ww w .polyc om.com charac ters to the DC E before sending t he numb er to be d ialed. Dialing s uffixes defi ne the dial ing sp eed of the DCE equipment. This provid es the us ers with the capab ility to select a dialing speed when placing a call.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 63 Vi ewSta tion Us er Gu ide Figure 2-31. V ideo Numbers Sc reen for V .35 Advanc ed V .35 Setup The Advan ced V .35 Setup scree n (shown in Fig ure 2-32) is us ed to configur e the inp ut and outpu t signaling to and from the V .
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 64 ww w .polyc om.com LAN/H.323 The LAN/H. 323 screen ( Syst em In fo > Adm in S e tu p > LAN/H.323 ) is use d to con figure I P networ king for t he Vi ewStation. There ar e five user-con figurabl e screens ac cessed thr ough the LAN/H.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 65 Vi ewSta tion Us er Gu ide Figure 2-34 . LAN & Intranet Scre en WINS R esolution : WINS resolution dete rm in es the IP addres s associ ated with a network device. • Checked : The ViewS tat ion sends requests to th e WINS server for WINS name resolution.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 66 ww w .polyc om.com When this option i s selec ted, IP , DNS , Default Gatewa y , Subnet Mask, and WINS se rver addr ess fiel ds cannot b e chang ed.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 67 Vi ewSta tion Us er Gu ide The foll owing fiv e items config urable by t he user are: • Setup: Defines the H.323 na me and ext ension fo r the ViewS tation. S ee "S etup" on page 67.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 68 ww w .polyc om.com H.323 name when calling th is system: En ter a name in the text box. Th is name is display ed on the fa r site d uring a videoc onferenc e. Use a nam e which is ea sy to re member suc h as the nam e of the co nference room.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 69 Vi ewSta tion Us er Gu ide Figure 2-38. Video Phone Screen (with IP Sele cted) Gatewa y The Gateway screen ( System Info > A dmin Set up > LAN/H.3 23 > Gateway ) is used to confi gure the gateway pr ofile in accordanc e with a spe cific g ateway used o n a LA N.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 70 ww w .polyc om.com Figure 2-39 . Gateway Screen Note The gate way plac es calls if the b andwidth numbe r corre sponds to the corre ct line spee d. For exa mple: An in valid spee d is 255.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 71 Vi ewSta tion Us er Gu ide Figure 2 -40. Gatek eeper Sc reen Note A gatek eeper is not re quired to make IP -to-IP Int ranet ca lls. If Spe c if y or Auto is se lected, on e of three icons a ppears o n the V iewS tati on M ain Calling scre en when the ViewS tatio n is reboo ted.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 72 ww w .polyc om.com Figure 2-4 1. ISDN and IP Dialing S peeds Screen Quality of Ser v ic e (Q oS) and Fire walls The Q uality of Service a nd Firew alls scre en ( System Info > Admin Setup > LAN/H.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 73 Vi ewSta tion Us er Gu ide IP Prece dence: S pecifies th e prior ity given I P packages sent from the ViewStati on. Fo r IP preceden ce to work, all routers on the net work MUST be config ured to allo w IP prec edence.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 74 ww w .polyc om.com • The syst em is activ e (powered on) after a long period of inactiv ity . • Authentic ation fail ure: An att empt has bee n made to log i n as an adminis trator with the wrong pas sword.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 75 Vi ewSta tion Us er Gu ide Globa l Ad dress The Globa l Address Book (GAB) scr een, ( System Info > Admi n Setup > LAN/H.323 > Global Address ) shown in F igures 2- 44, 2-45, and 2-46) m ust be co nfigured to use the Polyco m Globa l Managemen t System software.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 76 ww w .polyc om.com Figure 2- 44. Globa l Address Screen (ViewS ta ti o n H. 32 3 ) The Globa l Addres s Screen for the ViewS t ation H.3 23 with ISDN or DCP (shown i n Figure 2-45) ha s six i cons.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 77 Vi ewSta tion Us er Gu ide Figure 2-45. G lobal Address Scre en (V iewSt ations with ISDN and DCP) The Globa l Address screen for the ViewS tation H.323 wi th V . 35 network interfac e module (s hown in Figure 2- 46) has fi ve icon s.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 78 ww w .polyc om.com Figure 2 -46. Globa l Addre ss for V iewS tation V .35 Serv er The Global Addres s Se rver screen ( System Info > Admin Setup > LAN/H.323 > Global Addre ss > Serv er ) is used to s pecify the IP address of the GAB server.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 79 Vi ewSta tion Us er Gu ide Serve r Passwor d: Ent er the G AB server password , if requ ired. Display Glo bal Addres ses: • Checked : The glo bal addr esses appe ar in the ViewS tatio n address book.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 80 ww w .polyc om.com Figure 2 -48. GAB Preference s Screen ViewStation H.323 Show Addresses in Address Book: • ISDN Vi deo Calls (H.320) • Checked: Displa ys g lobal ISDN video nu mbers i n the Gl obal Addres s Book.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 81 Vi ewSta tion Us er Gu ide Figure 2 -49. GAB Preference s Screen f or Vie w S t ation H.3 23 Private NET The Pri vate Net f eature ( System Info > Admin Set up > LAN/H.323 > Gl obal Addre ss > Priv ate Net ) is not a vailable at thi s time.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 82 ww w .polyc om.com Figure 2-5 0. Dialing Rule s 1 Screen ViewS tat ion numb er(s) a re autom atically norma lized fo r the ad dress books of other ViewS tations.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 83 Vi ewSta tion Us er Gu ide Number of Digits in Extension: Set the number of d igits in the dialing extensi on. This us ually a pplie s to system s that are connecte d to a P BX. International Dialing Prefix: Enter the pre fix requ ired to plac e internat ional calls .
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 84 ww w .polyc om.com Figure 2-5 1. Dialing Rule s 2 Screen If the pri vate netwo rk requir es a dia l prefix to access certain area codes (or city c odes), set the se prefixes o n this screen.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 85 Vi ewSta tion Us er Gu ide Figure 2- 52. Globa l Manageme nt Screen GMS Setup The Globa l Management screen ( System Info > Admin Setup > LAN/H.323 > Global Management > GMS Setup ) shown in Figu re 2-53 is used to con figure the Global Managemen t optio ns.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 86 ww w .polyc om.com Figure 2- 53. Globa l Manageme nt Screen For priv acy reas ons, the Allow Remote Monitoring option can only be e nabled or disabled from the V iewSta tion.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 87 Vi ewSta tion Us er Gu ide Validate Account Number: This feat ure appears wh en the Require Account Number to Dial option is chec ked. When t his is check ed, the Vi ewStation v alidates u ser accou nt numb ers against a n accoun t numbe r profile as signed by the GMS admin istrator.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 88 ww w .polyc om.com • ShowSt ation IP Checke d : Enter the IP addre ss of the ShowS tation IP . • Off Checke d: Data Conferen cing is disabled. Figure 2-55. Da ta C onferen ce Scree n Note T .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 89 Vi ewSta tion Us er Gu ide • Not chec ked: The ViewS tation sends near s ite audio t o the far site whe n a call is automatic ally answ ered.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 90 ww w .polyc om.com Figure 2-57 . Audio Qual ity Screen (Default Setting Shown) Acoustic Plus 716: • Checked : Polyco m’ s Acoustic P lus audio techno logy provid es low bi t rate w ide b and audi o (7 K Hz/16Kb) qualit y withou t compro mising vid eo qualit y .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 91 Vi ewSta tion Us er Gu ide • Not Check ed: The sna pshot or sl ide stays o n scre en until the near or far site user presses the SNAPSH OT bu tton on the remot e control to return to live v ideo.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 92 ww w .polyc om.com • Off: The PiP is not display ed. Far Control of Near Camera: The Far Control of Near Camer a allows a user on the far sit e to contr ol the c amera by pr essing the FAR button o n the remote c ontrol.
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 93 Vi ewSta tion Us er Gu ide has been chang ed to preven t ambig uous or acciden tal camera sele ction.
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 94 ww w .polyc om.com • Us e Meet ing Pass word: The ViewS tation uses the password (if any) prev iously entered in the U ser Se tup .
Chapte r 2 Optional C onfi g urati on s © Polyco m, Inc. 95 Vi ewSta tion Us er Gu ide Fig ure 2 -61 . Cryp to R esy nc Pu lse Sc re e n On this screen you c an enabl e cry pto resy nc, set the time between pulses (i n seconds ), and se t the pulse wi dth (in millisec onds).
Chapte r 2 Optional C onfi g urati on s Vi ewStation User G uide 96 ww w .polyc om.com • ISDN V er sion (ISDN confi gured ViewS tat ions only) • ISDN Regio n (Non-USA ISDN co nfigured ViewS tation.
© Polycom, Inc., 2001 97 ViewStation User G uide 3 Using the ViewStation This cha pter desc ribes how to use Vi ewStation functions . Placing and Answering Calls This sec tion des cribes how to place and answer c alls usin g the ViewStati on. Main Calling Screen When the ViewStation is power ed ON, the Main Call ing screen is display ed.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User G uide 98 ww w .polyc om.com ViewSt ation Network Line Ind icator s The ViewS tation checks the configur ation of the networ k lines every time the ViewSt ation is pow ered on or restarted. Thi s proces s of checki ng the netwo rk lin es norma lly takes less tha n one m inute.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 99 ViewStation User G uide • A yellow bo x icon indi cates that the ViewS tation is checki ng the ISD N line. • A green up arro w icon in dicates network con nection. When th e ViewS tation veri fies each line connec tion, the ye llow bo x icon tur ns to a g reen up arr ow .
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 100 www .poly com. com • Placin g a Video Call F rom the Web lnter face, on page 104. • Placin g a Video Call Using the Address B ook, on page 1 1 1. Placing a Vide o Call Manua lly To manua lly pla ce a vid eo call: 1.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 101 V iewStation User G uide To clear all info rmation in th e address field: • Use the ARR OW button s on the remot e control to selec t the CLEAR butt on. • Press the SELECT button on t he remote control .
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 102 www .poly com. com The C all Hangup Choices screen is displa yed. Figure 3-5. Ca ll Hangup Choices Screen Note Figure 3 -5 shows call ha ngup optio ns for ViewS tations withou t multi-poi nt enabled software.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 103 V iewStation User G uide T o place a speed dia l call: 1. From the M ain Menu , use th e ARROW butt ons on the remote control to select the Address Book icon. The Speed Dial screen (Figure 3-6) is dis played w hen the SE LECT butt on is presse d.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 104 www .poly com. com 1. Press th e * button on the remo te control to ju mp to the Address Book screen. 2. On the Address Book screen, s elect the ap propriate entry . 3. Press th e SELECT b utton on the remote contr ol.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 105 V iewStation User G uide 2. Highligh t the Address Book icon on th e Speed Dial screen and press th e SELECT butt on again . The Address Book screen is display ed. Figure 3 -7. Addres s Book Screen 3.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 106 www .poly com. com 4. For ViewS tatio ns with mu lti-poi nt: Highli ght the New icon an d press the SELE CT button on th e remote c ontrol. The New Address Book Entry screen app ears (Figu re 3-9.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 107 V iewStation User G uide Figure 3-10 . Multi- Site Meeting Screen 9. The yello w highlig ht box automatic ally ap pears in the Name fi eld. A na me must be ente red bef ore any additi onal i nformat ion can be entered.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 108 www .poly com. com 2. Select t he Address Book icon on the Speed Dial sc reen and press th e SELECT butt on again . The Address Book screen is display ed. 3. Using the ARROW b uttons on th e remote control , select the address book en try to be ch anged.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 109 V iewStation User G uide 2. Select t he Address Book icon on the Speed Dial sc reen and press th e SELECT butt on again . The Address Book screen is display ed. 3. Using the ARROW b uttons on th e remote control , select the address book en try to be del eted.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 110 www .poly com. com Using the Glob al Address Book You can access the Gl obal Addr ess Book ( GAB) if your organiz ation uses Poly com's Glo bal Mana gement Syst em (GMS) software and the ViewStati on is se t to subs cribe to the GAB server.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 111 V iewStation User G uide Creating a multi-po int address b ook entry: 1. From the M ain Menu , highlig ht the Address Book ic on and press the SELE CT button on the remote c ontrol. The Spe ed Dial scr een is di splaye d.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 112 www .poly com. com Figure 3-13. Address Book Screen 3. On the Address Book scr een, sele ct the entr y to be d ialed using the remote con trol.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 113 V iewStation User G uide Placing T elephone Calls with the ViewStation In countr ies that use the Nor th Am erican PO TS sta ndard, conn ect an analog teleph one line t o the back of the Vi ewStation.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 114 www .poly com. com T o delete the rig ht-most digit , press the LE FT ARROW butt on on the remot e c ontro l. T o clear all informa tion in th e number field, us e the ARRO W buttons on the remo te control a nd selec t the CLEA R button.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 115 V iewStation User G uide Y ou c an place multi- point cal ls manually by adding si tes to the video call. Y ou can al so cre ate multi- point ad dress b ook entr ies, whic h contain sev eral singl e address bo ok entri es combi ned together .
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 116 www .poly com. com Figure 3-15. Address Book Screen 3. On the Address Book screen , use t he up and d own arrow buttons on th e remote con trol to sel ect the multi -point entr y you want to call .
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 117 V iewStation User G uide 2. Select t he Add Speakerphone icon and press the SELECT button on the rem ote. The T elephone sc reen is displa yed. Figure 3-1 6. T e lephone Scree n 3. Use the nu meric key pad on the re mote control to enter the telephone number o f the new party .
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 118 www .poly com. com Figure 3-17. Ca ll Hangup Choic es Screen Multi-Point Viewi ng Modes You can sele ct four d ifferent vi ewing mode.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 119 V iewStation User G uide Discussion : In Discussio n mode, all of the sites i n the video call ca n see ever yone in the call at the sa me time. This feature is sometimes referred t o as Contin uous P resence .
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 120 www .poly com. com Any si te in t he call can acc ess and use cha ir contro l. Howev er , on ly one site can have ch air contr ol at a time. The site mus t release chair control before a nother si te can ac quire i t.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 121 V iewStation User G uide Acquire chair: Enables chai r control for your s ite. The oth er sites in the vi deo call ca nnot acquir e the chair until yo u release it. If your site ha s chair contro l, a smal l gav el is di splayed in chair con trol mode.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 122 www .poly com. com Once the sy stems hav e been confi gured, the fol lowing featu res are availab le on the ViewS tation: Starting a W ebcast Figure 3-19 . Main ViewS tation M enu with S treamS tation Ic on 1.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 123 V iewStation User G uide To view a Web cast from a computer, refer to th e “Viewing a Webcas t” secti on lo cated o n the P olycom Strea mStation we bsite (http://stre amstation.po lycom.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 124 www .poly com. com Figure 3-22. Vie wSt ation Main Me nu with S treamSt ation 2. Select t he St op St re am i ng icon. Once the st ream ing ha s stopp ed, all Webcast viewers are notified th at the m eeting has ended.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 125 V iewStation User G uide ViewStati on monito r. The con ference room users c an resp ond to quest ions and co mments by talking in to the ViewS tation mic rophone pod. Respo nses ca n be he ard by str eaming pa rticip ants.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 126 www .poly com. com Figure 3-24 . Camera Near Icon During a call, the camera at the far site may be adjusted only if t he far site has its Far Control of Near Camera o ption enab led. Othe r sites c an contr ol the ca mera on you r ViewS tation if this o ption is enabled.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 127 V iewStation User G uide on. For more inform ation about selecting a p rimary camera, see “Video /Cam era ” on page 90 . Pan, Tilt, and Zoo m for the V iew S tation Cam er a T o adjust th e pan or tilt of a c amera, use the ARROW bu ttons on the remote cont rol.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 128 www .poly com. com The foll owing table a pplies to camera pr esets: T o clear all of the pres ets, press the # key on th e remo te contro l. 4. Press a NU MBER b utton on the remote cont rol to as sign tha t preset butto n.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 129 V iewStation User G uide Pressing AUTO cycles through V oice Tracking, Pr esets, and Off. Adjusti ng Sound The volume of the ViewS tation is related to the volume of the television mo nitor.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 130 www .poly com. com 4. The ViewS tation dis plays t he camera’s cu rrent view , fu ll screen , on the televis ion monito r . 5. Press the S NAPSHO T button on th e remote contr ol again.
Chapte r 3 Using t h e Vi ew Statio n © Polycom, Inc., 2001 131 V iewStation User G uide To use a documen t camera with the V iewStation : 1. Press t he NEA R button twic e on the r emote co ntrol. 2. Use the ARROW bu ttons to sele ct the Document Came ra icon on t he scre en.
Chapte r 3 Using t h e Vi ew Statio n Vi ewStation User Guid e 132 www .poly com. com.
© Polyco m, In c. 133 V iewSt atio n User Guide 4 Using the ViewStation with a PC This chapt er descri bes how to use a PC with a ViewS tatio n and the variou s tasks yo u can per form from t he PC.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 134 www .poly com. com Figure 4-1 . Three Uni que Vie wSt ation-to-PC Configura tions Figure 4- 1 illus trates the th ree ways to conne ct a P C to a V iewS tati on. Figure 4- 1- a connec ts the PC to a blue RJ-45 port on th e ViewS tation.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 135 V iewSt atio n User Guide PC Network Properties The foll owing ste ps are speci fic to eac h common ly used Microsoft Windows ™ Operati ng Syst em: For Windows 95 and 98 : a. Right -clic k the Network Neighborhood icon, an d then right -clic k Pr opert ies .
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 136 www .poly com. com d. In the I nternet Pr otocol (TCP/IP) Proper ties window , make sure the OBT AIN AN IP A DDRESS AUTOMA TICALL Y butto n is sel ected. Then click OK . Note The ViewS t ation must be powere d on when conne cting the PC to th e LAN via the ViewS tation.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 137 V iewSt atio n User Guide This con figurati on is NOT recomme nded when c onnectin g to an Ethernet LAN in whi ch an ex ternal DHCP s erver is used. 1. Connect th e orange-ti pped RJ-45 c able connec tor to the orange RJ-45 port on the ViewS tation.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 138 www .poly com. com Figure 4-3. PC TCP/IP Network Screen 2. The Primary Network Logon a s show n in F igur e 4- 3: Select Windows Logon , o t he rwis e the V iewS tati on does not a ssign a n IP addr ess to the PC.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 139 V iewSt atio n User Guide Figure 4-4 . TCP/IP Prope rties Screen 5. Restart your P C and laun ch Inter net Explor er .
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 140 www .poly com. com Figu re 4- 5. Se le ct a Pr esen tation Scr ee n T o presen t a slide to a ViewS tation, c omplete th e followi ng steps: On t he P C: Launch In ternet Ex plorer 4.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 141 V iewSt atio n User Guide Figure 4-6. pcPresent Screen 4. Enter a name and password i f one has been es tablished fo r the videoc onferenc e. Note If the sec urity level on the Inte rnet browse r is set too hi gh, you cann ot bypass the password.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 142 www .poly com. com Figure 4 -7. Op en Presen t ation Scre en 6. Select a presen tation file and click on the pcPr esent but ton. A window appears in dicat ing that y our slide s are being conver ted to thum bnail sketc hes.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 143 V iewSt atio n User Guide lost. The slide s remain i n the ViewS tation a s long as th ey are activ e on the ViewS tation Web in terface. Note The ViewS tation can load up to eigh t presentations in memory .
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 144 www .poly com. com The Loading Sides screen shown in Figure 4-10 appears when a presentatio n selec tion has b een mad e. 3. A thum bnail of each sl ide pro vides the p resente r with a preview of all the slides simultaneou sly .
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 145 V iewSt atio n User Guide 4. Use the A RROW butto ns on the rem ote contr ol to move backward a nd forw ard throug h a presenta tion.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 146 www .poly com. com 5. W a it for the brows er to connec t to the ViewS tatio n as indicate d in the lower le ft hand bro wser status bar . 6. The snapshot i mages ap pear as they are taken fro m the V iewS tati on.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 147 V iewSt atio n User Guide Usage Inf ormati o n an d Re strictio n s About Clos ed Caption The foll owing li sts some usage infor matio n and restr ictions ab out Closed Ca ption: • Closed Ca ption wor ks in a cal l for li ve closed captioni ng.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 148 www .poly com. com 6. Once a password i s entered in the dialog box, c lick OK to go to the How to St art a NetMeeting Ca ll W eb p age . Fol low the on-scre en instr uctions.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 149 V iewSt atio n User Guide NetMeeti ng Applic ati on Shar ing To use NetMeeting applicat ion sharin g, file tr ansfer, and whiteboar ding, a PC m ust be conn ected to yo ur ViewS tation direc tly or via the LAN.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 150 www .poly com. com 2. Enter the IP address o f the ViewS tatio n. The ViewS t ation Web inte rface We lc om e page appear s on the Web browser fo r the ViewS tation. 3. Click on the System Information a nd Management icon.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 151 V iewSt atio n User Guide Figure 4-1 5. Place a Call from the W eb Interfa ce Screen There are two ways to place a c all from the .
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 152 www .poly com. com Figure 4-16 . Placing a Call • When a c all is e stablished, the far site appears in the right mo nitor im age as shown in Figu re 4-17 .
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 153 V iewSt atio n User Guide Manual Dial: To place a video ca ll manua lly, cl ick on th e Manual Dial tab on the top o f the brows er screen. 1. Cho ose the me thod of cal l type: • For H.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 154 www .poly com. com Note Some ic ons and a ssocia ted scr eens onl y apply to ViewS tations with op tional co nfigurat ions. The fo llowing table lists icon s comm on to all ViewS tation m odels .
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 155 V iewSt atio n User Guide LAN & Intran et Setup System Info > Admin S etup > LAN/H.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 156 www .poly com. com Software System Info > Admin S etup > Sof tware/ Hard w are > Software Hardware System Info >.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 157 V iewSt atio n User Guide Network S tatistics System Info > Diagnostics > Network Stat s Adva nced S tatistics System Info &.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 158 www .poly com. com Far End Loop This featur e is only available when performin g a Far End Loop in a call. Near E nd Loop System Info > Diagnostics > Near End Loop Remote Cont rol The Remote Control icon is a virtual remote control for the ViewS tation.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 159 V iewSt atio n User Guide Send M essage From th e System Diagnost ics Web pa ge, click on the Send Message icon to send a message to a ViewSta tion. The text mess age may b e up to 1 00 charac ters in length.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 160 www .poly com. com Audio Q uality System Info > Admin S etup > Vide o Network > IMUX > Audio Quality BRI / DCP V.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 161 V iewSt atio n User Guide V .3 5 Setup System Info > Admin S etup > Vide o Network > Advanced V .35 S etup V i ewS tati ons with V .35 Onl y Advanc ed Dia ling System Info > Admin S etup > Vide o Network > IMUX > Advanced Dial ing DCP , ISDN , and V .
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 162 www .poly com. com H.323 System Info > Admin S etup > LAN/H.323 > H.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 163 V iewSt atio n User Guide Preferenc es System Info > Admin S etup > Global Address > Global Address > Prefer ences Pri.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 164 www .poly com. com Dialin g Rules 2 System Info > Admin S etup > Global Address > Global Address > Dial ing Rules 2 Info 1 System Info > Admin S etup > Global Management > Info 1 SNMP System Info > Admin S etup > LAN/H.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 165 V iewSt atio n User Guide ViewStation Softw ar e Downgrading Software ViewStati ons oper ating on versio n 7.0+ so ftware ca n downgra de to software version 5.5. This may be done to al low a ViewStation with older so ftware with commu nicate to anot her ViewS tation.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 166 www .poly com. com 3. On the site sen ding the software, sele ct System Info > Admin Setup > Sof tware/Har dware > Sof tware Up da te to access the Software Update screen.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 167 V iewSt atio n User Guide Figure 4-19. Sof tware Up date Screen 4. Click on the SOFTUPDA TE but ton. The IP Addr ess dial og box appears . 5. Enter the IP A ddress of the ViewS tation you want to updat e and an adminis trat or password, if one is requir ed.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 168 www .poly com. com Figure 4-20 . System Information Dia log Box 6. Cli ck on the CO NTINUE button to start the update p rocess. During th e update, c omplete th e followi ng: a.
Chapte r 4 Using th e View St ati on with a PC © Polyco m, In c. 169 V iewSt atio n User Guide Installing Visual Concert PC is easy and can b e done in one of two ways: 1. Insert th e Visual Concert P C card i nto your P C or lapto p’s PCMCIA s lot.
Chapte r 4 Using th e View St ati on with a PC Vi ewStation User Guid e 170 www .poly com. com.
© Polyco m, In c. 171 V iewSt atio n User Guide 5 System Information and Diagnostics This ch apter d escribes the ViewS tation Sy stem I nformatio n and Diagnosti c functions . System Information The Syst em Inform atio n screen (sho wn in Fig ure 5-1) c ontains k ey informat ion ab out the Vie wStation.
Chapter 5 System Infor m ati on and Dia gno sti c s Vi ewStation User Guid e 172 www .poly com. com The ISD N numbe rs are s et in System Info > Admin Setup > Video Net work > IMUX > Numbers for the ViewS tation H.323 with Quad BR I or Avaya DCP .
Chapter 5 System Infor m ati on and Dia gno sti c s © Polyco m, In c. 173 V iewSt atio n User Guide • Adva nced S tatistics. se e page 173 • Call S tatus, see page 1 73 • Color Bar , see page 174 • Audio, see page 174 • Near End Loop, see p age 174 • Far En d Loop (in H.
Chapter 5 System Infor m ati on and Dia gno sti c s Vi ewStation User Guid e 174 www .poly com. com Colo r Bar The C olor Ba r screen is used to tes t the color setti ng on the televisio n monitor. Highl ight the V iew Color Bars icon and pr ess the SELECT bu tton on the remo te control.
Chapter 5 System Infor m ati on and Dia gno sti c s © Polyco m, In c. 175 V iewSt atio n User Guide Reset System T o reset the system, enter the V iewSta tion serial number and select the RESE T button. Th e Reset S ystem scr een clears existi ng system configu rations .
Chapter 5 System Infor m ati on and Dia gno sti c s Vi ewStation User Guid e 176 www .poly com. com.
© Polyco m, In c. 177 V iewSt atio n User Guide 6 T roubleshooting General Prob lems Symptom Cause Solution Slow blinking green light appears on t he front of the ViewS tation. The system is sleeping. System is in s leep mode. This is normal. The system wakes up on any action from the remote contr ol or on an incom ing call.
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 178 www .poly com. com Audio Symptom Cause Solution Not enough v olume during a call. V olum e set too low on the ViewS tation. Turn up the ViewS tation volume using the remot e control. V olum e set too low on the monitor .
Chapte r 6 T rouble sho oti ng © Polyco m, In c. 179 V iewSt atio n User Guide An echo is heard at the near sit e when spea king. Far site microphone pod is too close to the audio spea ker . At the far si t e, make sure the microphone pod is placed away from the au dio speaker .
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 180 www .poly com. com Vid eo Sympto m Cause Solution The monitor is blank. The ViewS tation goes to sleep mode after four minutes of inactivity . Pick up the remote control to wake up the ViewS tation Picture s low or jerky .
Chapte r 6 T rouble sho oti ng © Polyco m, In c. 181 V iewSt atio n User Guide Camera voice tracking d oes not work properly . Camera tracking was turned off by near or f ar site. Camera tracking is turned off when the near or far site moves your camera.
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 182 www .poly com. com Network and Communications Symptom Cause Solution ISDN: Error Message when dialing a video call. ISDN erro r code received from the ISDN line. See “ISDN Informati on” on page 203.
Chapte r 6 T rouble sho oti ng © Polyco m, In c. 183 V iewSt atio n User Guide ISDN Line errors when using SPID configuration For ViewS tation with BRI or DCP: Go to the Numbers screen (System Info > Admin Set up > Video Network > Numbers ) and check the ISDN num bers are entered correctly .
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 184 www .poly com. com IMUX Symptom Cause Solution Cannot dial remote system in BONDING 384 Kbp s cal ls. Call progress circles only displays blue or yellow. S tart by calling the far-site at 1x64 or 2x64 Kpbs.
Chapte r 6 T rouble sho oti ng © Polyco m, In c. 185 V iewSt atio n User Guide LAN/Intranet Sympto m Cause Solutio n Cannot access ViewS tation W eb interface from the PC Web browser . ViewS tation DHCP is set to CLIENT and no DHCP server is available.
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 186 www .poly com. com Presentations Sympto m Cause Solutio n Web browser does not allow display of PowerPoint presentations from the PC to the V iewS tati on. Wrong v ersion of W e b browser . Presenting Powe rPoint slides works with Microsoft Internet Explorer version 3.
Chapte r 6 T rouble sho oti ng © Polyco m, In c. 187 V iewSt atio n User Guide Sympto m Cause Solutio n Cannot view presentation or snapshots from the web. Security level set to “High” on Web browser . Lower the security level on the Web browser to “ Medium” or “None.
Chapte r 6 T rouble sho oti ng Vi ewStation User Guid e 188 www .poly com. com System Control Sympto m Cause Solutio n System do es not respond to the hand-held remote control. No b a tt e r i e s in th e rem o te c o n t r o l . The green light at the front of the ViewS tation should blink with each button pressed on the remote control.
© 2001 Polycom Inc. 189 ViewStation User G uide A Networ k Address T ransl ation Network A ddress T r anslatio n (NA T) lets hom e office or sm all network environ ments use in ternal IP addres ses for the devic es within the networ k, while us ing one ex ternal IP ad dress to communi cate with th e outside world ( Wide Ar ea Network) .
Appendi x A Netwo rk Ad dr ess T rans la tion Vi ewStation User Guid e 190 www .poly com. com 4. En ter the NA T’s external IP address in to the NA T out side (W AN) address field. Write down the Fixed TCP an d UDP port n umbers d isplayed o n this sc reen.
© 2001 Polycom Inc. 191 ViewStation User G uide B Video and Audio Input and Output Levels Video Levels This info rmation applies to all Po lyco m videocon ferencin g produc ts. Video Output Levels Composit e and S-v ideo outp uts: • 75 ohm out put typ ical • NTSC or P AL video standar d waveform • 1.
Appendi x B Video an d Audio Input and Output Level s Vi ewStation User Guid e 192 www .poly com. com Audio I nput Leve l s RCA audio input con nectors • 10 K ohm m inimum i nput impe dance • 1.
© Polyco m, In c. 193 V iewSt atio n User Guide C V .35 T echnical Information General V .35 Information The ViewS tation is designed to be compati ble with t ested netwo rk equipmen t withou t any modi fication fr om the use r. If your n etwork equipmen t var ies from c onvention al V.
Appendi x C V .35 T echnical Inf ormat io n Vi ewStation User Guid e 194 www .poly com. com State Machin e The V.35 State Machine describes how the V. 35 interf ace sign als handshak e with the network i nterface equipmen t during call establishm ent.
Appendi x C V .35 T echnical Inf ormat io n © Polyco m, In c. 195 V iewSt atio n User Guide Note 1: DS R is used as a r ing-in indi cate if DSR is s et to ANS WER in the V .35 Advance d Configurat ion sc reen. Note 2: RTS doe s not a ct as show n but act as a re sync -pul se if Security/Cr ypto-Resync is set to ON.
Appendi x C V .35 T echnical Inf ormat io n Vi ewStation User Guid e 196 www .poly com. com Note 1: DS R is used as a r ing-in indi cate if DSR is s et to ANS WER in the V .35 Advance d Configurat ion sc reen. Note 2: RTS doe s not a ct as show n but act as a re sync -pul se if Security/Cr ypto-Resync is set to ON.
Appendi x C V .35 T echnical Inf ormat io n © Polyco m, In c. 197 V iewSt atio n User Guide Nond ialed User -Initi ated Ca ll St ate Machine Note 1: DSR is not used as a ring-in indi cator if DS R is set to ANSWER in the V .35 Advanced Configura tion scr een .
Appendi x C V .35 T echnical Inf ormat io n Vi ewStation User Guid e 198 www .poly com. com Nondia led Network-Ini tiated Cal l State Ma chine Note 1: DSR is used as a ring-in ind icator if DSR is se t to ANSW ER in the V .35 Advance d Configur ation sc reen.
Appendi x C V .35 T echnical Inf ormat io n © Polyco m, In c. 199 V iewSt atio n User Guide Cr yp to R e s ync If a cry ptograph ic encoder /decoder is connec ted between the ViewStati on and the network, it may r equire a resynchr onizati on signal from the V iewSta tion.
Appendi x C V .35 T echnical Inf ormat io n Vi ewStation User Guid e 200 www .poly com. com V .35 Cabling Diagram and Schematic Figure C-1. V .35 Y Cable Pin out.
Appendi x C V .35 T echnical Inf ormat io n © Polyco m, In c. 201 V iewSt atio n User Guide Figure C-2. V iewS tation V .35 Cable Diagra m J2 DB25 Male J3 V .
Appendi x C V .35 T echnical Inf ormat io n Vi ewStation User Guid e 202 www .poly com. com.
© Polyco m, In c. 203 V iewSt atio n User Guide D ISDN Information If you are not connected to an int ernal phone s ystem often, cal led a PBX, yo u need to connect th e ISDN cabl es from your ViewS tatio n IMUX modul e to the NT - 1 device. An NT - 1 device is u sed with the North Amer ican I SDN U inter fac e.
Appendi x D ISDN Inform ation Vi ewStation User Guid e 204 www .poly com. com On a Moto rola NT1D, y ou should s ee the fol lowing s tatus lights when your IS DN lines ar e properly connected .
Appendi x D ISDN Inform ation © Polyco m, In c. 205 V iewSt atio n User Guide ISDN Switches Depending on the t ype of ISDN lines you are usi ng, your se rvice provid er may assig n zero, o ne, or two SP IDs per lin e. ISDN Errors The foll owing table d escribes ISDN standard cause val ues that indicat e ISDN cal l status.
Appendi x D ISDN Inform ation Vi ewStation User Guid e 206 www .poly com. com 18 No user responding The destinati on does not respond to the call so the connect ion cannot be completed. 19 No answer from user (user aler ted) The destination f ails to complete the connection within the prescribed time after responding to th e connection request.
Appendi x D ISDN Inform ation © Polyco m, In c. 207 V iewSt atio n User Guide 42 Switching equipment congestion The network switching equipment is temporarily ov erloaded and the destination cannot be reac hed. 43 Access in forma tion discarded The req uested access informa tion cannot be provided by the net work.
Appendi x D ISDN Inform ation Vi ewStation User Guid e 208 www .poly com. com 82 Identified channel does not e xist The receiving equipment is requested to use a channel that is not activated on the interface for calls . 83 A suspended call e xists b ut this call identity does not The network rec ei v ed a call resume request.
Appendi x D ISDN Inform ation © Polyco m, In c. 209 V iewSt atio n User Guide 98 Message incompatible with call state or me ssag e type nonexi stent The remote equipm ent receiv ed an invali d message, and no standard cause applies . Cause 98 is usually due t o a D-channel erro r .
Appendi x D ISDN Inform ation Vi ewStation User Guid e 210 www .poly com. com.
© Polyco m, In c. 211 V iewSt atio n User Guide E Optional Equipment Configuration StreamStation Configuration Follow the con fig ur ati on inst ruc tio ns in this se cti on onl y if you are planning on usin g the S treamSt ation w ith your P olycom ViewStati on videoc onferenc ing system .
Chapter E Optio nal Equipm ent Co nfiguration Vi ewStation User Guid e 212 www .poly com. com 4. En ter the Site Nam e of the StreamS tation i n the Data Conf erence field (Center text field). 5. Re- s ta rt the V iewS t ati on. You have now co mpleted th e install ation pr ocess.
Chapter E Optional Equipme nt Confi guration © Polyco m, In c. 213 V iewSt atio n User Guide Using a ShowStation IP The Sho wStatio n IP works bes t with two V iewStatio ns, two ShowStati ons with L AN card s, and an R J-45 ca ble. Follo w these steps to conne ct and us e this co nfiguration : 1.
Chapter E Optio nal Equipm ent Co nfiguration Vi ewStation User Guid e 214 www .poly com. com.
© Polyco m, In c. 215 V iewSt atio n User Guide Glossar y ABC Annex D The sec ond frame r elay standar d extension dealin g with the c ommunic ation and signal ing betwee n custom er-pre mises equipm ent and fra me-relay-n etwork equipm ent for the purpose of queryin g network s tatus information.
Glossa ry Vi ewStation User Guid e 216 www .poly com. com ARJ Admissio n Reject Mes sage. In an H.323 environm ent, the ARJ is the message from the Ga tekeeper to an end point re jecting the end poi nt’s request to c onnect to another end poi nt. ARQ Admiss ion Reque st Messa ge.
Glossa ry © Polyco m, In c. 217 V iewSt atio n User Guide BRI The ISDN Basic Rate Interface , or BRI, provide s two B channels and one 16 Kbps D channe l (2B+D) fo r a total of 144 Kbps (128K for Video). Bridge A devic e that passe s packets betwee n multi ple netw ork se gment s using the sa me commun ications protocol .
Glossa ry Vi ewStation User Guid e 218 www .poly com. com DEF Data Confer encing Enables people in different locat ions to work on the s ame docum ent vi a networked compu ters . Also re ferr ed to as collab or ati ve computi ng. DCP Polyco m produc ts equipped with an interf ace that al lows dir ect con nection to Lucent Defi nit y PBX’s.
Glossa ry © Polyco m, In c. 219 V iewSt atio n User Guide Digital or Pr oprietary Dev ice T e lephone e quipme nt design ed specifi cally for co nnection to a particu lar brand a nd model of PBX. DSL Digital Subs criber Li ne. Uses ex isting cop per tele phone lin es and co nnects to the phone company’s Central Office (CO).
Glossa ry Vi ewStation User Guid e 220 www .poly com. com Firewall A networ k node se t up as a b oundary to prevent tra f fic from one s egment from crossi ng over into anoth er . fps Frames per secon d. A meas ure of quality of a vide o signal . NTSC TV standar d in Nor th Americ a uses 30 fp s.
Glossa ry © Polyco m, In c. 221 V iewSt atio n User Guide GHIJK Gatekee per An H.323 d evice th at provides address trans lation, c ontrol acces s, and ban dwidth managem ent to th e LAN. Gateway An H.323 e ntity t hat provide s real-ti me, two-way communi cation be tween dis similar (H.
Glossa ry Vi ewStation User Guid e 222 www .poly com. com ISP Internet Serv ice Prov ider . IMUX Inverse Multi plexer . Equ ipment tha t combi nes 64Kbps c hannels and presen ts them to th e user's term inal equipme nt as if they wer e a single lar ger bandwidth cha nnel.
Glossa ry © Polyco m, In c. 223 V iewSt atio n User Guide Broad band ISDN (2 Mbps - 600 Mbps). ISDN usuall y consi sts of 2 B chan nels of 64 K bps, and one D chann el of 16 Kbps on one RBI (basic rate interf ace).
Glossa ry Vi ewStation User Guid e 224 www .poly com. com LMN LAN Local A rea Network . A commu nication s network that serv es users w ithin a c onfined geog raphical a rea. I t is made up of ser vers, workstations , a networ k operatin g system, and a communi cations link.
Glossa ry © Polyco m, In c. 225 V iewSt atio n User Guide OPQ PTZ Pan/Ti lt/Zoo m. Pan – r otating came ra to the left or right. T ilt – ro tating camera up or down . Zoom – making image lar ger (tele photo) or small er (wid e angle ). POTS or PSTN Plain O ld T elepho ne Serv ice or Pu blic Switch ed T elep hone Networ k.
Glossa ry Vi ewStation User Guid e 226 www .poly com. com RST RJ-9 Four -conduct or teleph ony jack , common ly used fo r telepho ne hand sets. Polycom uses RJ-9 con nectors for all of th e Extensio n micr oph one co nne cti ons . RJ-1 1 A six-con ductor modul ar jack that is typically wired with four conductors (four wires).
Glossa ry © Polyco m, In c. 227 V iewSt atio n User Guide UVW UI or User Int erface See GUI. V .35 An ITU s tandard for hig h-speed synchr onous data exch ange. In the U.S., V .3 5 is the inte rface standar d used by most routers and DSUs t hat con nect to T -1 carrier s.
Glossa ry Vi ewStation User Guid e 228 www .poly com. com XYZ Zulu Time Also known as Gr eenwich m ean time. No w called Coordina ted U niver sal T ime (UTC .
© Polyco m, In c. 229 V iewSt atio n User Guide A About W indows NetMee ting ..... ........... 148 Accept in coming cal ls . ................... ..... 190 Access ing and Usin g Closed C aption 146 Acoustic Plus 716 ....... ............. ........... 90 Acquire ch air .
Vi ewStation User Guid e 230 www .poly com. com Country ........ ................... ................ 35, 36 Country Code ........... ...... ...... ....... ... 45, 88 Creating a multi-poi nt address book entry .... ............. ................... ..
Index © Polyco m, In c. 231 V iewSt atio n User Guide H.263 ............. ............. ................... ..... 19 H.323 ............. ............. ................... ..... 149 H.323 name when ca lling thi s system .. 68 H.323 Setup ... .........
Vi ewStation User Guid e 232 www .poly com. com NT DMS-100 NI-1 ........... ................... .. 2 05 NT-1 5, .............. ................... ............. .. 203 NT-1, status ind icator info rmation, ...... 203 Number ........ ...... ....... ...
Index © Polyco m, In c. 233 V iewSt atio n User Guide Service Profile Identifie r ........... ...... ..... 41 Show Addres ses in Ad dress Boo k ...... 79 ShowStati on IP ........... ...... ...... 88 , 131, 213 Siemens EWSD NI-1 .. ...................
Vi ewStation User Guid e 234 www .poly com. com Video Inp ut Levels .... ............ ............... 191 Video Netw ork .......... .................. 20, 2 1, 39 Video Num bers ......... ................... ........ 171 Video O utput Levels ....... .
An important point after buying a device Polycom ViewStation (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom ViewStation yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom ViewStation - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom ViewStation you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom ViewStation will certainly help you make a decision on the purchase.
If you already are a holder of Polycom ViewStation, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom ViewStation.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom ViewStation. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom ViewStation along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
