Instruction/ maintenance manual of the product V500 Polycom
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VideoV oiceDataW eb Connect. Any W ay Y ou W ant. Administrator’s Guide for the V500 System July 2004 Edition 3725-21743-003/A V500 V ersion 7.0.
Trademark Information Polycom® and the Polycom logo design are registe red trademar ks of Polycom, In c. V500™, Global Management S ystem™. Pro-Mo tion™, and Siren ™ 14 are trad emarks of Polycom, Inc. in the U nited States and var ious other cou ntries.
© Polycom, Inc. iii About this Guide The Administrator ’ s Guide for the V500 System is for administrators of the V500 system who need to: ❑ Learn about and set up the system hardwar e ❑ Config.
Admini strator’ s Guide for the V500 Sys tem iv www .polycom. com/videodocumentation.
© Polycom, Inc. v Contents Chapter 1 - Introducing the V500 System Key Features ............ ........... ............... .............. .............. ........... .............. .............. ......... ... ........... .......... 1 - 2 Rich Conference Experience .
Administrator’ s Guide for the V500 System vi www .polycom. com/videodocumentation Chapter 4 - Designing the User Experience Managing User Access to Settings and Features ............. .............. .............. ............ .............. ......
© Polycom, Inc. vii Setting Up SNMP ............. .............. ........... .............. .............. .............. ............ .............. ..... ...... ............. 5 - 8 Downloading MIBs ................ .............. ........... ......
Administrator’ s Guide for the V500 System viii www .polycom. com/videodocumentation.
© Polycom, Inc. 1 - 1 1 Introducing the V500 System Y our V500 video conferencing system is a state-of -the-art visual collaboration tool. W ith crisp, clean video and crystal-clear sound, your V5 00 system provides the essential tools your home or small busi ness needs for video conferen cing over broadband networks.
Admini strator’ s Guide for the V500 System 1 - 2 www .polycom. com/videodocumentation K ey F eatures Ric h Conf erence Exper ience ❑ Best-in-class video algorithms — The H.
Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 3 ❑ Many ways to use the directory — Find information in the dir ectory using the method you find most convenient. • Assign entries to categories — Sort your d irectory by department or category .
Admini strator’ s Guide for the V500 System 1 - 4 www .polycom. com/videodocumentation ❑ Call Detail Reports — Access the system’s call history fr om the V500 web interface. Y ou can download the da ta to a spr eadsheet application fo r sorting and formatting.
Chapter 1 - Introducing the V500 System © Polycom, Inc. 1 - 5 Standard S ystem Components This section describe s the standard comp onents that come with the V500 system. T wo models of the V500 system ar e avai lable — IP onl y , and IP with ISDN.
Admini strator’ s Guide for the V500 System 1 - 6 www .polycom. com/videodocumentation Optional S ystem Components T o extend what you do with your V500 system, the following additional options are available. For information about orde ring these options, please see your Polycom distributor .
© Polycom, Inc. 2 - 1 2 Setting Up Y our System Hardware This chapter describe s how to set up y our system with the r equir ed components and optional equipment. If you need additi onal installation inf ormation, refer to the system setup document that was provided with your system.
Admini strator’ s Guide for the V500 System 2 - 2 www .polycom. com/videodocumentation S t a n d a r d Sy s t e m Se t - u p This section describes how to connect the components that ar e r equired for the basic system set-up. Procedur es for connecting additional equipment are in the next section, Optional Equipment Set-up on page 2-6 .
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 3 Connecting the Monit or Y ou must conne ct a television moni tor to the V500 system. Thi s may be an NTSC or P A L monitor , depending on your system. T o connect a monitor t o the system: 1.
Admini strator’ s Guide for the V500 System 2 - 4 www .polycom. com/videodocumentation T o connect the system to the LAN: 1. Connect the LAN cable to the LAN conne ctor on the back of the system. 2. Connect the other end of the LAN cable to the LAN.
Chapter 2 - Setting Up Y our System Hardware © Polycom, Inc. 2 - 5 Installing Bat t er ies in the Remote Control The remote contr ol uses three AAA batteri es, which ar e included with the sys tem. T o install batter ies in the remote contr ol: 1. Remove the battery cover from the back of the remote contr ol.
Admini strator’ s Guide for the V500 System 2 - 6 www .polycom. com/videodocumentation Optional Equipment Set-up This section describes how to connect op tional components to the V500 system. Connecting to a BRI Netw or k Int erf ace The V500 system is available with the optional BRI network interface , which allows you to make ISDN calls.
© Polycom, Inc. 3 - 1 3 Configuring Network Use This chapter lists th e information you need to get your network r eady for video conferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter .
Admini strator’ s Guide for the V500 System 3 - 2 www .polycom. com/videodocumentation Get ting the Network Ready Before you begin configuring the network options, you must make sur e your network is ready for video confer encing. T o begin, r e fer to the Preparing Y our Network for Collaboration document, available at www .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 3 Configuring with the S etup Wizard When you power on your system for the first ti me, the setup wi zard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps requir ed to place a ca ll.
Admini strator’ s Guide for the V500 System 3 - 4 www .polycom. com/videodocumentation Configuring LAN P roper ties If your system is part of a LAN, use this s ection to configure the system to work with the LAN.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 5 Domain Name Displa ys the domain name curr ently assigned to the system. If the system does not automatica lly obtain a do main name, ente r one here. DNS Servers Displa ys the DNS servers currently assigned to the system.
Admini strator’ s Guide for the V500 System 3 - 6 www .polycom. com/videodocumentation Configuring IP Network Suppor t Use the following sections to configure the system so that you can place and receive video calls using IP on your LAN or W AN: ❑ H.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 7 Configur ing the Syst em t o Use a Gat ek eeper A gatekeeper supervises network traf fic and manages functions such as bandwidth control and admission control.
Admini strator’ s Guide for the V500 System 3 - 8 www .polycom. com/videodocumentation Configur ing the Syst em t o Use a Gat ew a y A gateway performs code and protocol conversion between IP networks and ISDN, so th at users on di ffer ent netwo rks can call one another .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 9 Specifying SIP Set tings If your network supports the Session Init ia tion Pr otocol (SIP), you can use SIP to connect IP calls. T o specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings .
Admini strator’ s Guide for the V500 System 3 - 10 www .polycom. com/videodocumentation Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. T o spec ify Quality of Service: 1.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 11 Configur ing the Syst em for Use with a Fir ew all or NA T A fire wall pr otects your netw ork by co ntrolling data traf fic from outside the network. Unless the firewall is designed to work with H.
Admini strator’ s Guide for the V500 System 3 - 12 www .polycom. com/videodocumentation Configure the V500 system for sp ecific products as follows: Systems deploy ed outside a firewa ll are potentially vul nerable to unauthorized access. Visit the P olycom Security Center a t www .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 13 Configuring ISDN Suppor t The V500 system supports the BRI network in terface for ISDN calling. The system automatically detects the type of interface inst alled and displa ys only the requir ed configuration scr eens.
Admini strator’ s Guide for the V500 System 3 - 14 www .polycom. com/videodocumentation 3. Select and configur e these settings: The ISDN BRI Numbers scr een also displays the country selected as the system’s locati on and the Countr y Code used for int ernational ca lls to the system.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 15 2. Configure these settings: 3. Select to go to the Network D ialing screen and specify the dia ling order prefer ence between IP and ISDN. If the sites in your director y hav e both IP and ISDN numbers, these settings determi ne your network pref erences f or placing the call.
Admini strator’ s Guide for the V500 System 3 - 16 www .polycom. com/videodocumentation Configuring the Global Directory If you use the Polycom Global Manage ment System, you can configur e your system to use the Global Di rectory .
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 17 Set ting the Dialing Rules I f y o u r s y s t e m i s c o n n e c t e d t o a p r i v a t e n e t w o r k a n d a l s o t o a p u b l i c n e t w o r k , y o u may need to specify the codes and prefix es necessary for dialing other systems.
Admini strator’ s Guide for the V500 System 3 - 18 www .polycom. com/videodocumentation If you have trouble making video calls: ❑ Make sure the number you dialed is corr ect, then try the call again. For example, you may need to di al 9 for an outside line or include a long distance access code or country code.
Chapter 3 - Configuring Network Use © Polycom, Inc. 3 - 19 K eeping your S of tware Cur rent If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your r eseller can supply you with the update d software on CD-ROM.
Admini strator’ s Guide for the V500 System 3 - 20 www .polycom. com/videodocumentation.
© Polycom, Inc. 4 - 1 4 Designing the User Experience Everybody who uses th e Polycom V500 system has dif fer ent needs. That’s why your system has a customizable user interface. Y ou can design the video conferencing e xperience to meet your needs and the needs of any other users who use the system.
Admini strator’ s Guide for the V500 System 4 - 2 www .polycom. com/videodocumentation Managing User Access to S et tings and Features Y ou can manage access to various settings and feature s by using passwor ds and by configuring the system to show only th ose options you want other users to see.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 3 T o reset a f or g ot t en Admin P asswor d: 1. Get the system’s serial number fr om the system or fr om the System Information screen. 2. Go to System >Diagnostics > Reset System.
Admini strator’ s Guide for the V500 System 4 - 4 www .polycom. com/videodocumentation Let ting Users Cust omiz e the W or kspace Y ou can allow other users of the V500 syst em to change common user pr eferences by providing access to the User Settings screen.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 5 Limiting What Users Can Do With the S yst em Y ou can limit what you allow other users to do with the sy stem by configuring the follow.
Admini strator’ s Guide for the V500 System 4 - 6 www .polycom. com/videodocumentation Designing V i deo Behavior s Y ou can configure the following vide o behaviors to accommodate your environment:.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 7 Configur ing the TV Monit or The V500 system allows you to customiz e the display to suit y our room and equipment configuration. T o configure the T V monit or: 1. Go to System > Admin Settings > Monitor .
Admini strator’ s Guide for the V500 System 4 - 8 www .polycom. com/videodocumentation F ar site Near site Call conn ects Near and far site are the same size and appear side by side.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 9 A djusting the Monit or ’ s Color Balance In most cases, the monitor you connect to your system pr ovides natural color without any adjustment.
Admini strator’ s Guide for the V500 System 4 - 10 www .polycom. com/videodocumentation Configur ing General A udio Sett ings T o configur e g enera l audio set tings: 1.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 11 Designing General System Behavior s Y ou can configure the following general system behaviors to accommodate the needs of your or gani.
Admini strator’ s Guide for the V500 System 4 - 12 www .polycom. com/videodocumentation Configur ing Remote Contr ol Behavior Y ou can customize the behavior of the remo t e c o nt ro l t o s u pp o rt th e yo u r environment. T o configure r emot e contr ol beha vior: 1.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 13 Set ting the Call Answ ering Mode Y ou can choose to answer calls automati cally or manually , or you can set the system to automatically r e fuse any incoming cal ls. T o set the call answ er ing mode: 1.
Admini strator’ s Guide for the V500 System 4 - 14 www .polycom. com/videodocumentation Set ting P asswor ds and Secur ity Options Y ou can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 15 Set ting D at e, Time, and Location Y ou can update the system with regional settings, including the location-specifi c language and calling parameters. T o set the date, time, and location: 1.
Admini strator’ s Guide for the V500 System 4 - 16 www .polycom. com/videodocumentation Customizing the W orkspace Appearance Y ou can customize the V500 system workspace appe arance to suit your environment functionally and ae sthetically .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 17 Designing the Home Scr een Customize the system functiona lity according to yo ur needs, skill le v el, and en vironment.
Admini strator’ s Guide for the V500 System 4 - 18 www .polycom. com/videodocumentation T o design the home scr een: 1. Go to System > Admin Settings > Gener al Settings > Home Screen Settings .
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 19 4. Select and configure these settings: A dding Sit es t o the Home Scr een Creating Site buttons on the home scr een ma kes it easy fo r you to place calls to sites that you call on a regular basis.
Admini strator’ s Guide for the V500 System 4 - 20 www .polycom. com/videodocumentation A dding On-scr een Instr uctions Using Marquee T ext Y ou can create mar quee text to di splay in the dial ing entry fiel d on the home screen.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 21 Changing S yst em Appear ance Differ ent user interface color schemes are av ailable, allowi ng you to coordinate the system interface with the r oom décor . T o chang e the color sc heme: 1.
Admini strator’ s Guide for the V500 System 4 - 22 www .polycom. com/videodocumentation Configuring Closed Captioning Y ou can provide r eal-time text transcriptions or language translatio ns of the video conference by displaying closed captions on your system.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 23 Pr ov iding Captions V ia the V500 Web I nterf ace Closed captioners can pr ovide captions fr om inside the conference r oom, or fr om a remote location, by entering the captions dir ectly into the V500 web interface, as shown in the diagram below .
Admini strator’ s Guide for the V500 System 4 - 24 www .polycom. com/videodocumentation Pr ov iding Captions V ia a T elnet Session Closed captioners can pr ovide captions fr om inside the conferenc.
Chapter 4 - Designing the User Experience © Polycom, Inc. 4 - 25 Get ting Started with Calling The system is install ed and you’ve finished the network configuration and designed the behavi ors. Now it’s time for you to start placing calls. Y ou may want to spend time becoming famili ar with basic calling tasks.
Admini strator’ s Guide for the V500 System 4 - 26 www .polycom. com/videodocumentation.
© Polycom, Inc. 5 - 1 5 Managing the System Remotely Y ou configure, manage, and monitor the sy stem fr om a r emote computer using the V500 web interface (the system’s web in terface), the Polycom Global Management System, or SNMP .
Admini strator’ s Guide for the V500 System 5 - 2 www .polycom. com/videodocumentation Using the V50 0 W eb Interface Y ou can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. A ccessing the V500 W eb Int erf ace T o configur e your br owser to use the w eb int erf ace: 1.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 3 Managing S yst em Pr ofiles with the V500 W eb Int erf ace The customization options for V500 systems have been extended with the ability to store your system settings as separate pr ofiles.
Admini strator’ s Guide for the V500 System 5 - 4 www .polycom. com/videodocumentation Managing Dir ect or ies with the V50 0 W eb Interf ace The V500 web interface’s import/export dir ectory featur e allows you to ef ficiently maintain consistency of V500 system directories.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 5 Configuring Global Services If you use the Polycom Global Manageme nt System, you can configur e, manage, and monitor the V500 syst em using the Gl obal Management System ( GMS) server .
Admini strator’ s Guide for the V500 System 5 - 6 www .polycom. com/videodocumentation Requir ing an Account Number f or Calls If your system is set up for use with the Global Management System, the sys tem can prompt you to enter an account number before placing a call.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 7 Requesting T ec h nical Suppor t fr om the GM S Administr at or Y ou see the f ollowing message: Tech Support will be ale rte d to phone you at the following number. Continue? Enter y our contact telephone number .
Admini strator’ s Guide for the V500 System 5 - 8 www .polycom. com/videodocumentation S et ting Up SNMP The V500 system sends SNMP (Simple Network Management Pr otocol) re ports to indicate a total.
Chapter 5 - Managing the System Remotely © Polycom, Inc. 5 - 9 Configur ing for SNMP Manag ement T o configure the V500 syste m for SNMP manag ement: 1. In the V500 web interface or from the V500 system, go to Admin Set tings > Global Services > SNMP .
Admini strator’ s Guide for the V500 System 5 - 10 www .polycom. com/videodocumentation.
© Polycom, Inc. 6 - 1 6 System Usage and Statistics The V500 system pr ovides various scr eens that allow you to review information about calls made by the system and to r eview network usage and performanc e.
Admini strator’ s Guide for the V500 System 6 - 2 www .polycom. com/videodocumentation Call Summary The Call Summary screen pr ovides detail s abo ut the calls placed by the system, including: ❑ D.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 3 Call Statistics The two Call Statis tics screens provide information about the call in progr ess, including: T o vi ew the Call Statistics scr een: >> Go to System > Diagnostics > Call Statistics and then s elect .
Admini strator’ s Guide for the V500 System 6 - 4 www .polycom. com/videodocumentation Call Status The Call Status s creen provides call co nnection information. The spheres on the scr een pr ovide details for each li ne. When you place a call , you’ll see the status change as the call connects.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 5 R ecent Calls Recent Calls shows a list of up to 99 call s made by the sy stem. It includes the following information: ❑ Site name or n.
Admini strator’ s Guide for the V500 System 6 - 6 www .polycom. com/videodocumentation Call Detail R epor t The Call Detail Report (CDR) pr ovides the system’s call history . Y ou ca n view the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 7 Account Number If Require Account Number to Dial is ena bled on the system, the value entered b y the user is displa y ed in this field.
Admini strator’ s Guide for the V500 System 6 - 8 www .polycom. com/videodocumentation Disconnect Reason The descr iption of the Q.8 50 (ISDN) cause code sh owing how the call ended. Q.850 Cause Code The Q.850 cause code showing how the call ended. T otal H.
Chapter 6 - System Usage and Statistics © Polycom, Inc. 6 - 9 Call Detail Repor t Ar c hiv es Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automati cally archives the CDR and creates a new CDR file.
Admini strator’ s Guide for the V500 System 6 - 10 www .polycom. com/videodocumentation.
© Polycom, Inc. 7 - 1 7 Diagnostics and General T roubleshooting This chapter covers the diag nostic screens of the V500 system . It is organized by category to help y ou troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server .
Admini strator’ s Guide for the V500 System 7 - 2 www .polycom. com/videodocumentation S ending a Message Y ou can send a message to the V500 system fr om the V500 web interface. Only the near site can see the message; it is not broadcast to the far site in the call.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 3 Diagnostic S creens Y ou can view network statistics and perform diagnost ic tests from the V500 system ’s Diagnostic s screens. T o access the Diagnostics screens on the system: >> Go to System > Diagnostics.
Admini strator’ s Guide for the V500 System 7 - 4 www .polycom. com/videodocumentation Call Status T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface Call Status screen Displays call type , data speed, and number dia l ed f or the current call.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 5 Network T ools Diagnosti c T ool In the system’ s user inter face In the V500 web interface T race Route test T ests the routing path between the local system and the IP address entered.
Admini strator’ s Guide for the V500 System 7 - 6 www .polycom. com/videodocumentation Reset and Restar t Diagnosti c T ool In the system’ s user inter face In the V500 web interface Reset System • Cycles pow er to the system.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 7 Indicator s The V500 system uses indicator lights to provi de status information. The followin g tables give the meanings of each indicator . Sys te m Li g h t s The system lights ar e located on the fr ont of the V500 system.
Admini strator’ s Guide for the V500 System 7 - 8 www .polycom. com/videodocumentation General T roubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: ❑ Critical problems – Prevent use of the system or access to common functions.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 9 Sev er e Pr oblems The problems in this section prevent you from making calls successfully .
Admini strator’ s Guide for the V500 System 7 - 10 www .polycom. com/videodocumentation ISDN: Line Status icons do not go awa y so vi deo calls cannot be made. The system is not connected to an ISDN. Chec k the ISDN line connections. The ISDN number is entered incorrectly .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 11 M o d e ra te I s s u e s The problems in this section interfer e wi th or prevent meaningful communication in a call. Cannot dial remo te system in bonding 128 K calls. (The call progress circles only show b lue or yello w .
Admini strator’ s Guide for the V500 System 7 - 12 www .polycom. com/videodocumentation No audio in a call. The f ar site is muted. Look for the f ar site Mute icon. Ask the f ar site to unmute the microphone. Note: The far site’ s microphone ma y be muted e ven if y ou do not see a f ar site Mute icon.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 13 Minor Issues The issues in this table do not pr even t meaningful communication, but detract from the videoconfer ence experience. The people at the far site cannot hear you.
Admini strator’ s Guide for the V500 System 7 - 14 www .polycom. com/videodocumentation Not enough volume during a call. The volume is set too low on the system. T ur n up the volume using the remote control. The volume is set too low on the monitor .
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 15 Cannot access the system from the V500 web interf ace. W eb access is not enabled. Go to Admin Settings > General Settings > Security and enable web access. DHCP Client is ON and no DHCP se r ver i s avai la ble.
Admini strator’ s Guide for the V500 System 7 - 16 www .polycom. com/videodocumentation Nor mal Syst em Behaviors Symptom Cause Solution Screen is blank; star t music plays and the logo appears briefly . The light on the front of the V500 system blinks.
Chapter 7 - Diagnostics and General T roubleshooting © Polycom, Inc. 7 - 17 How to Contact T echnical Suppor t If you are not able to make test calls su ccessfully and you have verified that the equipment is installed and set up corr ectly , contact Polycom T echnical Support by telephone or Internet as described below .
Admini strator’ s Guide for the V500 System 7 - 18 www .polycom. com/videodocumentation.
© Polycom, Inc. Appendix - 1 Appendix This appendix provide s the following technical details about the V500 system: ❑ Cable Descriptions ❑ Cable Drawings ❑ Q.850 Cause Codes Cable Descriptions The following table give s information abo ut the cables shipped with the system.
Admini strator’ s Guide for the V500 System Appendix - 2 www .polycom. com/videodocumentation Cable Drawings The following cables are pr ovided with V500 systems: ❑ LAN cable ❑ Composite video cable Their pin-outs ar e shown in the f ollowing drawings.
Append ix © Polycom, Inc. Appendix - 3 Composit e V ideo Cable Composite Video Cable 2457-08674-001.
Admini strator’ s Guide for the V500 System Appendix - 4 www .polycom. com/videodocumentation Q.850 Cause Codes The following table de scribes codes that the ISDN switch sends to the V500 system to indicate call status. Alt hough the co des are standar dized, each ISDN service provider defines them dif fer ently .
Append ix © Polycom, Inc. Appendix - 5 28 Inv alid number fo r ma t Destination address was incomplete or presented in an unrecognizable f or mat, which prev ente d the connection from being established. 29 F acility rejected The network canno t provide the f acility requested by the user .
Admini strator’ s Guide for the V500 System Appendix - 6 www .polycom. com/videodocumentation 65 Bearer capability not implemented The networ k is not capable of providing the bearer capability requested by the user . 66 Channel type not implemented The requested channel type is not suppor ted by the equipment sending th is co de.
Append ix © Polycom, Inc. Appendix - 7 97 Message type nonexistent or not implemented The equipment received a message of a type that is inv alid or not suppor ted. This code indicates eithe r a problem with the remote conf iguration or a problem with the local D channel.
Admini strator’ s Guide for the V500 System Appendix - 8 www .polycom. com/videodocumentation.
© Polycom, Inc. Safety and Legal Notices - 1 Safety and Legal Notices Important Safeguards Read and un derstand the following instruct ions before using the system: • Close supervision is necessa ry when the system is used by or near children. Do not leave unatte nded whil e in use.
Administrator’ s Guide for the V500 System Safety and Legal Notices - 2 www .polycom.com/videodocumentation Limitation of Remedies and Damages Polycom, Inc.
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 3 FCC compliant telep hone cords and m odular plugs are provid ed with this equipm ent. This equipme nt is designed to be connecte d to the telep hone network o r premises’ wiring using a compatible modular jack, which is Part 68 compliant.
Administrator’ s Guide for the V500 System Safety and Legal Notices - 4 www .polycom.com/videodocumentation Konformitätserklärung: Hiermit erklärt Polycom Ltd., d ass der V500 System d ie grundlegenden Anforderun gen und sonstig e maßgebliche Bestimmungen der Richtlinie 1999 /5/EG erfüllt.
Safety and Legal Notices © Polycom, Inc. Safety and Legal Notices - 5 Underwriters Laboratories Statement The system is intended to be powered only by the su pplied power supply unit. Special Safety Instructions Follow existing safety instruction s and observ e all safeguard s as directed .
Administrator’ s Guide for the V500 System Safety and Legal Notices - 6 www .polycom.com/videodocumentation.
© Polycom, Inc. Index - 1 Index A access levels administrators 4-2 advanced users 4-2 new users 4-2 account number 5-6 address gatekeeper 3-7 IP 3-4 administrator password configuring 4-14 resetting .
Index - 2 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System Call Detail Report ( CDR) account numbers 5-6 archives 6-9 features 1-4 generating 4-11 , 4-18 information in.
Index © Polycom, Inc. Index - 3 displaying date and time 4-18 graphics 4-7 icons in a call 4-7 system name 4-18 time in call 4-11 , 4-15 DNS name 3-4 DNS server 3-5 Do Not Disturb 4-13 , 4-18 documen.
Index - 4 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System I icons displaying 4-7 error 7-15 indicators call progress 6-4 network interface 7-7 system 7-7 initial syste.
Index © Polycom, Inc. Index - 5 N name DNS 3-4 far-site system 4-12 H.323 3-6 , 3-7 host 3-4 system 4-12 , 4-18 NAT 3-11 , 3-12 See also firewall Near End Loop screen 7-4 Near End Loop test 7-4 netwo.
Index - 6 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System remote control configuring 4-12 description 1-5 features 1-2 installing batteries 2- 5 keypad configurati on .
Index © Polycom, Inc. Index - 7 T technical support contacting 7-17 from GMS administrator 5-6 , 5-7 information to provide 7-17 telephon e number 7-1 7 web page address 7- 17 test Audio Meter 7-5 Co.
Index - 8 www .polycom.com/videodocumentation Administrator’ s Guide for the V500 System video cable 1-5 cable, drawing Appendix-3 configuring 4-6 data rate 6-3 , 6-5 diagnostic tools 7-5 protocol 6.
An important point after buying a device Polycom V500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom V500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom V500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom V500 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom V500 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom V500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom V500.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom V500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom V500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
