Instruction/ maintenance manual of the product RMX 1800 Polycom
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[Type the document title ] Polycom Document Title 1 Version 8.1.8 | September 2013 | 3725-69959-002 Polycom® RMX™ 1800 Administrator’s Guide.
© 2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or tran smitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express wri tten permission of Polycom, Inc.
T able of Conten ts Polycom, Inc i T able of Contents Polycom RMX 1800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 About the Polycom RMX 1800 Administrator’s Guide .................. .............. ............... ..
Polycom® RMX™ 1800 Administrator’ s Guide ii Polycom, Inc H.264 High Profile Suppor t in CP Conferences .................... .............. .............. ......... 3-2 Guidelines .......... .............. ............... .............. .........
T able of Conten ts Polycom, Inc iii Enabling Auto Scan and Customized Polling .................... .............. .............. ......... 4-25 Auto Scan ............ .............. .............. .............. .............. .............. ........
Polycom® RMX™ 1800 Administrator’ s Guide iv Polycom, Inc Basic Cascading ... .............. .............. ............... .............. .............. .............. .............. ......... ..... ... 5-3 Basic Cascading using IP Cascaded Link .
T able of Conten ts Polycom, Inc v Modifying Participants in the Address Book ............. .............. .............. ............... ... 8-15 Deleting Participants from the Addre ss Book ..................... .............. .............. .......
Polycom® RMX™ 1800 Administrator’ s Guide vi Polycom, Inc Saving an Operator Conference to a Template ................. .............. .............. .. 10-11 Starting an Operator Conference from a Te mplate ................ .............. ......
T able of Conten ts Polycom, Inc vii Recording Link Encryption Flag Setting ......................... .............. .............. ...... 13-7 Recording Link Settings ................... .............. .............. .............. .............. ...
Polycom® RMX™ 1800 Administrator’ s Guide viii Polycom, Inc Recording an Audio Message ................ ............... .............. .............. .............. ..........15-27 Creating a Welcome Video Slide ....................... ..........
T able of Conten ts Polycom, Inc ix Guidelines ............. ............... .............. .............. .............. .............. .............. ............ 17-3 CDR File Contents ................ .............. .............. .............. .
Polycom® RMX™ 1800 Administrator’ s Guide x Polycom, Inc Port Usage Threshold ........ .............. .............. .............. .............. .............. .............. ..... 19-10 Setting the Port Usage Threshold ........................
T able of Conten ts Polycom, Inc xi Notification Settings ..................... .............. .............. .............. .............. .............. .............. .. 19-39 Logger Diagnostic Files ............... .............. .............. ..
Polycom® RMX™ 1800 Administrator’ s Guide xii Polycom, Inc MGC Manager Events that are not Supported by the Collaboration Server .............. C-36 Appendix D - Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Ad Hoc Conferencing .
Polycom, Inc. 1-1 1 Polycom RMX 1800 Overview About the Polycom RMX 1800 Administrator ’ s Guide The Polycom® RMX 1800 Ad ministrator’s Guide provides instructions for configuring, deploying, and adminis tering Polycom Mult ipoint Control Units (MCUs) for video conferencing.
Polycom® RMX 1800 Administrator’ s Guide 1-2 Polycom, Inc. Who Should Read This Guide? System administrators and ne twork engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This gui de describes adminis tration- level tasks.
Chapter 1-Polycom RMX 1800 Over view Polycom, Inc. 1-3 About the Polycom® RMX 1800 System The Polycom RMX 1800 system is a high performance, scalab le, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to- use multipoint voice and video conferencing.
Polycom® RMX 1800 Administrator’ s Guide 1-4 Polycom, Inc. Network Services Guidelines IP Networks In the Polycom® RMX 1800, system management and IP conferencing are performed on separate LAN ports. Management uses Lan1 and IP netwo rk Services use Lan2.
Polycom, Inc. 2-1 2 Conference Profiles Profiles stored on the MCU enable you to defi ne all types of conferences. Profiles include conference parameters such as Conference Line Rate, People and Content resolution and settings, Video Layou t, Encrypti on, Lost Packet Recovery, etc.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-2 Polycom, Inc. A VC Conferencing - Continuous Presence (CP) Conferencing All endpoints have AVC capabilities and can connect to AV C conferences running on the MCU. AVC-based Endpoints can connect using different si gnaling pr otocols and different video protocols.
Chapter 2-Conference Profiles Polycom, Inc. 2-3 Figure 2-1 A VC Continuous Presence (CP) vi deo streams a nd built layouts Video quality in Continuous Presence conference s is affected by the confe re.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-4 Polycom, Inc. • H.263 - a video compression algorithm that prov ides a better video quality than H.261. This standard is not supported by all endpoints. • H.264 Base Profile - a video compression standard that offers improved vide o quality, especially at line rates lower than 384 Kbps.
Chapter 2-Conference Profiles Polycom, Inc. 2-5 connect to Continuous Presence conferen ces at resolutions of 720X576 pixels for PAL systems and 720X480 pixels for NTSC systems. For more information, see " Video Resolutions in AVC- based CP Conferen cing” on page 3-1 .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-6 Polycom, Inc. Default Profile Settings in CP Conferencing Mode The Collaboration Server is shi pped with a def ault Conference Profile for CP conferences which allows users to immediately start standa rd ongoing CP conferences.
Chapter 2-Conference Profiles Polycom, Inc. 2-7 This Profile is automatically as signed to the following conferencing entities: Network Services - Accept Calls Enabled Name ID Meeting Rooms Maple_Room.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-8 Polycom, Inc. V iewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the Collaboration Server Management pane, expand th e Rarely Used list.
Chapter 2-Conference Profiles Polycom, Inc. 2-9 Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile . To modify the Profil e Properties: 1 In the Conference Profiles list, double -click the Profi le icon or right-click the Profile icon, and then click Profile Properties .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-10 Polycom, Inc. Defining A VC - CP Conferencing Profiles To define a new Profile: 1 In the RMX Management pane, click Conference Profiles . 2 In the Conference Profiles pane, click the New Profile button.
Chapter 2-Conference Profiles Polycom, Inc. 2-11 4 Click th e Advanced tab. The New Profile – Advanced dialog box opens. Line Rate Select the conference bit rate. The line rate represents the combined video, audi o and Content ra te . The default setting is 384 Kbps.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-12 Polycom, Inc. 5 Define the following par ameters: T able 2-5 New A VC-CP Profil e - Advanced Parameters Field/Optio n Description Encryp tion Selec.
Chapter 2-Conference Profiles Polycom, Inc. 2-13 6 Click th e Video Qual ity tab. The New Profile – Video Qu ality dialog box opens. Exclusive Content Mode Select the Exclusive Content Mode check bo.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-14 Polycom, Inc. 7 Define the following par ameters: T able 2-6 New A VC Profile - Video Quality Parameters Field/Optio n Description People V ideo Definition Video Quality Sharpness is the only supported cont ent format that supports higher video resolutions.
Chapter 2-Conference Profiles Polycom, Inc. 2-15 Content Video Definition Content Settings Select the transmission mode for the Content channel : • Graphics — basic mode, intended for normal graph.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-16 Polycom, Inc. 8 Click the Video Sett ings tab. The New Profile - Video Sett ings dialog box opens.
Chapter 2-Conference Profiles Polycom, Inc. 2-17 Auto Scan Interval(s) Select the time i nterval, 5 - 300 seconds, th at Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-18 Polycom, Inc. In layout 2+8, the two central windows displa y the last two speakers in the conference: the current speaker and the “previous” speake r.
Chapter 2-Conference Profiles Polycom, Inc. 2-19 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The se lected layout is displayed in the Video Layout pane.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-20 Polycom, Inc. 11 Click the Audio Settings tab. The New Profile - Audio Set tings dialog box opens.
Chapter 2-Conference Profiles Polycom, Inc. 2-21 12 Define the following parameter s: T able 2-10 New A VC Profile - Audio Settings Parameters Field/Option Description Mute participant except lecturer.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-22 Polycom, Inc. 13 Click the Skins tab t o modify the background and frames. The New Profile - Skins dialog box opens.
Chapter 2-Conference Profiles Polycom, Inc. 2-23 The New Profile - IVR dialog box opens. 16 If required, set the following pa rameters: T able 2-1 1 New A VC C P Profile - IVR Parame ters Field/Option Description Conference IVR Service The default conference IVR Servic e is selected.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-24 Polycom, Inc. 17 Optional . Click the Recording tab to enable conference recording with Polyc om RSS 4000 .
Chapter 2-Conference Profiles Polycom, Inc. 2-25 19 Click th e Site Names tab to display the Site Names dialog box. Recording Link Select the Recording Link to be used for conference recording.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-26 Polycom, Inc. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, colo r, background color and transparency and position within the Video Window.
Chapter 2-Conference Profiles Polycom, Inc. 2-27 21 Click th e Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text me ssages to all par ticip ants during ongoing Continuous Presence conferences.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-28 Polycom, Inc. Font Size Click the arrows to adjust the font size (points) for the Me ssage Overlay display .
Chapter 2-Conference Profiles Polycom, Inc. 2-29 As the fields are modified the Preview changes to show the effect of the changes. For example: 22 Click th e Network Services ta b.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-30 Polycom, Inc. 23 Define the following par ameters: 24 Click OK to complete the Profile definition.
Chapter 2-Conference Profiles Polycom, Inc. 2-31 CP Conferencing Additional Information Overlay Layout s Overlay Layouts allow ad ditional participant endpoints to be displayed in 1x1 conference Video Layout s.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-32 Polycom, Inc. Selecting the Overlay Layouts The Overlay Layouts are se lected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree.
Chapter 2-Conference Profiles Polycom, Inc. 2-33 Message Overlay for T ext Messaging Message Overlay allows the oper ator or administrator to send text mess ages to a single, several or all particip ants du ring an ongoing confere nce.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-34 Polycom, Inc. Chinese Font T ypes You can select one of several Chinese fonts for use when sending text over video.
Chapter 2-Conference Profiles Polycom, Inc. 2-35 Site Names Definition Using the Site Name dialog box, you can c ontrol the displa y of the site names by defining the font, size, color, background color an d trans parency and position within the Video Window .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-36 Polycom, Inc. — Picture Skins - Site Names text is displayed with a background. Exporting and Importing Conference Profiles Conference Profiles c.
Chapter 2-Conference Profiles Polycom, Inc. 2-37 The Conference Profiles are displayed in the List pane. 3 Click th e Export Confer ence Profil es button or right-click the Conference Profiles pane, and the n click Export Confer ence Profiles . The Conference Profile - Export dialog box is displayed.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-38 Polycom, Inc. To export selected Conference Profiles: 1 In the Conference Profiles pane, select the profiles you want to export. 2 Right-click the selected Conference Profiles, and then click Export Select ed Conference Profiles .
Chapter 2-Conference Profiles Polycom, Inc. 2-39 The Conference Profiles are displayed in the List pane. 3 Click th e Import Conference Profiles button or right-click the Conference Profiles pane, and the n click Import Conference Profiles . The Conference Profile - Import dialog box is displayed.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 2-40 Polycom, Inc. 6 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list.
Polycom, Inc. 3-1 3 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The Polycom RMX 1800 always attempts to connect to en dpoints at the highest line r ate defined for the conference.
Polycom® RMX 1800 Administrator’ s Guide 3-2 Polycom, Inc. — HD: The MCU transmits speaker resolution (including input from HD participants) at up to SD resolution. If 1x1 is the requested layout for the entire duration of the conference, set the conference to HD Video Switching mode.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-3 • HD1080p60 is not supported: — With Content sh aring.
Polycom® RMX 1800 Administrator’ s Guide 3-4 Polycom, Inc. required. For example, a 512 kbps call will have the video quality of a 1M bps HD call while a 1Mbps HD call has higher video qual ity at the same (1Mbps) bit rat e. • A different decision matrix is use d for Motion and Sharpness as the quality requirements are different.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-5 H.264 Base Pro file and High Profile Comparison - Sharpness A comparison between the resolutions used at various line rates for H.
Polycom® RMX 1800 Administrator’ s Guide 3-6 Polycom, Inc. Figure 3-2 Resolution usage for H.264 High Profile and H. 264 Base Profile for Sharp ness at various line rates when Resolution Configuration is set to Resou rce Optimized Figure 3-3 Resolution usage for H.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-7 H.264 Base Pr ofile and High Profile Comparison - Motion A comparison between the resolutions used at various line rates for H.
Polycom® RMX 1800 Administrator’ s Guide 3-8 Polycom, Inc. Figure 3-5 Resolution usage for H.264 High Profile and H.264 Base Profil e for Motion at variou s line rates when Resolution Configuration is set to Video Quality Optimized Figure 3-6 Resolution usage for H.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-9 Default Minimum Threshold Line R ates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-define d optimization se ttings for each Resolution , H.
Polycom® RMX 1800 Administrator’ s Guide 3-10 Polycom, Inc. Resolution Configurati on for CP Conferences The Resolution Configuration dialog box enables you to ove rride the default vide o resolution decision matrix, effectively creating your own decision matrix.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-11 Modifying the Resolu tion Configuration The Resolution Configuration - Basic Configuration dial og box is the first dialog box dis played .
Polycom® RMX 1800 Administrator’ s Guide 3-12 Polycom, Inc. •S D 3 0 •C I F 3 0 Limiting Maximum Reso lution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag .
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-13 • Video Qualit y Optimized Video is optimized through higher resolution connections at lower li ne rates increasing the resource usage at lower line r ates.
Polycom® RMX 1800 Administrator’ s Guide 3-14 Polycom, Inc. • High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates.
Chapter 3-Video P rotocols and Resolution Configurat ion for CP Conferencing Polycom, Inc. 3-15 Flag Settings Setting the Maximum CP R esolution for Conferencing The MAX_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade.
Polycom® RMX 1800 Administrator’ s Guide 3-16 Polycom, Inc..
Polycom, Inc. 4-1 4 Additional Conferencing Information Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and othe r settings.
Polycom® RMX 1800 Administrator’ s Guide 4-2 Polycom, Inc. SIP BFCP Content Cap abilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-3 For mo re inform ation see " Manually Adding and Dele ting System Flags” on page 20-10 . Dial-in Connections: • The Collaboration Server will share content with Dial-in SI P Clients according to their preferred BFCP protocol.
Polycom® RMX 1800 Administrator’ s Guide 4-4 Polycom, Inc. 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: T able 4-2 H.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-5 2 Click OK. Content Sharing Parameters in Con tent Highest Common (Content V ideo Switching) Mode This section describes the possible c.
Polycom® RMX 1800 Administrator’ s Guide 4-6 Polycom, Inc. • Content Resolution Content Settings The Content chan nel can transmit one of the followin g modes: • Graphics – for standard graphics. • Hi-res Graphics – requiring a higher bit rate, for high quali ty display or highly detailed graphics.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-7 Table 4-5 summarizes the Maximum Resolution of Content and Frames per Second (fps) for Bit Rate Allocations to the Content Channel . Content Protocols Two Content Protocols can be used for sharing content: • H.
Polycom® RMX 1800 Administrator’ s Guide 4-8 Polycom, Inc. Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Settin g selected for the conference. If an endpoint that supports only H.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-9 Setting the Minimum Content Rate for Each Content Qualit y Setting for H.264 HD The following System Flags determine the minimum content rate required for endpoints to share H.264 high quality content via the Content channel.
Polycom® RMX 1800 Administrator’ s Guide 4-10 Polycom, Inc. Example Table 4-7 summarizes an example of two participants trying to connect to a conference running at a Line Rate of 1024Kbps.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-11 Enabling H.264 Cascade a nd SVC Optimized Content Sharing in A VC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol , an addit ional field, Content Resolution is displayed in the Content Video Definition pane.
Polycom® RMX 1800 Administrator’ s Guide 4-12 Polycom, Inc. The selection of the appropriate Content Resolution option, when several options are available, should be based on the line rate and capabilities that can be used by most or all endpoints connecting to the conference.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-13 •I f t h e Content Se ttings selection is Hi Resolution Graphics . — Only HD720/5 can be selected as the Content Resolution with 384 kbps allocated as the conference Content Rate .
Polycom® RMX 1800 Administrator’ s Guide 4-14 Polycom, Inc. To Select the Customized Content Rat e: Custom ized Co ntent Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list , select Customized Conten t Rate . When selected, a drop-down menu of the available Conference Content Rates is displayed.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-15 3 If H.264 Cascade and SVC Optimized is the selected Content Protocol , a Content Resolution must be selected. Table 4-9 lists the C ascade Resolutions available for the various Conference Content Rates .
Polycom® RMX 1800 Administrator’ s Guide 4-16 Polycom, Inc. 2 In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE ent ry. The Update Flag dialog box is disp layed. 3 In the Value field, enter the minimum line rate at which HD1080 Resolution Conten t w ill be enabled.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-17 Guidelines •T h e Exclusive Content Mode is enabled or disabl ed by a check box in the in the Advanced tabs of the Conference Profile . The check box is cleared (featu re is dis abled) by defa ult.
Polycom® RMX 1800 Administrator’ s Guide 4-18 Polycom, Inc. — NO - the first participant to send content becomes the Content Token holder and has to release the Content Token before any other participant can acquire the token and begin transmitting Content .
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-19 • In cascaded conferences, a participant func tioning as the cascade link cannot be given token ownership. Giving and Cancelli ng T oken Ownership To give token ownership: 1 In the Participants list, rig ht click the AVC- enabled endpoint that is to receive Content Token ownership.
Polycom® RMX 1800 Administrator’ s Guide 4-20 Polycom, Inc. To cancel token ownership: 1 In the Participants list, right click the endp oint that currently has Content Token ownership. 2 Select Cancel Content Token Owner in the drop-down menu . Content Token ownership is cancelled for the endpoint.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-21 Enter the interval in seconds between the In tra requests sent from the Collaboration Server to the endpoint sending the Content to refresh the Content display. Refresh requests that will be received fr om endp oints within the defined interval will be postponed to the next interval.
Polycom® RMX 1800 Administrator’ s Guide 4-22 Polycom, Inc. • Only one preview window can be displayed for a single conference and up to four preview windows can be displayed for each on different workstations (one per workstation and one per conference).
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-23 To be able to display the video preview window, the DirectDraw Accel eration and Direct3D A ccelera tion options must be Enabled . If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed in the Video Preview window.
Polycom® RMX 1800 Administrator’ s Guide 4-24 Polycom, Inc. — View Particip ant Sent Video - to display the video sent from the participant to the conference. — View Participant Receiv ed Video - to display the video sent from the conference to the participan t.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-25 Enabling Auto Scan an d Customized Polling Auto Scan To enable Auto Scan: 1 In the Collaboration Server Web Client Main Screen - Conference list pane, double-click the conference or right-click the confer ence and then click Conference Prop erties .
Polycom® RMX 1800 Administrator’ s Guide 4-26 Polycom, Inc. c In the Conference Properties - General dialog box, click Customized Po lling . The Customized Polling tab is displayed.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-27 2 Optional. Add a participant to the list of partici pants to be Auto Scanned : — Click on the participant’s name in the All Participants list and then click the Add button to move the participant to the Scanning Order pane.
Polycom® RMX 1800 Administrator’ s Guide 4-28 Polycom, Inc. — All media channels are encryp ted: video, audio and FECC. — Collaboration Se rver SRTP implementa tion complies with Microsoft SRTP implementation. — LPR is not supported with SRTP.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-29 Direct Connection to the Conference Table 4-10, summarizes the connection status of participants, based on the encryption settings in .
Polycom® RMX 1800 Administrator’ s Guide 4-30 Polycom, Inc. Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-31 * System Flag = FORCE_ENCRYPTION_FOR_UND EFINED _PARTICIPANT_IN_WHEN_ AVAILABLE_MODE Recording Link Encryption Recording Links are tre.
Polycom® RMX 1800 Administrator’ s Guide 4-32 Polycom, Inc. 2 Set the FORCE_ENCRYPTION_FOR_UNDEFIN E D_PARTICIPANT_IN_WHEN_AVAILA BLE_MODE flag to YE S or NO . 3 If recording will be used in encrypted conferences, set the ALLOW_NON_ENCRYPT_RECORD I NG_LINK_IN_ENCRYPT_CONF flag to YES or NO .
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-33 where encryption is the preferred setting. For connection guidelines see " Mixing Encrypted and Non-encrypted Endpoints in one Conference” on page 4-28 . For more information about recording encrypted confe rences, see " Recording Link Encryption” on page 13-7 .
Polycom® RMX 1800 Administrator’ s Guide 4-34 Polycom, Inc. Monitoring the Encryption St atus The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-35 Packet Loss Compensation (LPR and DBA) Lost Packet Recovery ( LPR ) and Dynamic Bandwid th Allocation ( DBA ) help minimize media quality degr adation th at can result from packet loss in the network.
Polycom® RMX 1800 Administrator’ s Guide 4-36 Polycom, Inc. Enabling Lost Packet Recovery LPR is enabled or disabled in the Conference Profile dialog box. • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box. For more information, see " Defining New Profiles” on page 2-9 .
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-37 In the Participant Properties – Channel Status tab, check box indicators show LPR activation i n the local and remote (transmit and receive) channels.
Polycom® RMX 1800 Administrator’ s Guide 4-38 Polycom, Inc. Lecture Mode Lecture Mode enables all participants to view th e lecturer in full screen while the conference lecturer sees all the other conference particip ants in the selected layout while he/she is speaking.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-39 Selecting a defined partici pant: a Add participants to the conference either from the Address book or by defining new participants. b In the Lecturer field, select the lecturer fr om the list of the defined participants.
Polycom® RMX 1800 Administrator’ s Guide 4-40 Polycom, Inc. Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the on going conference, in the Conference Properties.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-41 When Lecturer View Switching is activated, it enables automatic switchi ng between the conference participants in the lecturer’s video window.
Polycom® RMX 1800 Administrator’ s Guide 4-42 Polycom, Inc. • Designate a new lecturer. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lect urer View Switching check box.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-43 Muting Particip ant s Except the Lecturer When the Mute Partic ipants Except Lecturer option in the Conference Profile is enable d , the audio of all participants in the conference exce pt for the lecturer can be automatically muted upon connection to the conference.
Polycom® RMX 1800 Administrator’ s Guide 4-44 Polycom, Inc. Enabling the Mute Participant s Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-45 Audio Algorithm Support The Collaboratio n Server supports the f ollowing audio al gorithms : G.711, G.722, G.722.1, G.722.1C, G.729A, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR.
Polycom® RMX 1800 Administrator’ s Guide 4-46 Polycom, Inc. Stereo The Siren 22Stereo, G.719Stereo and Siren LPR audio algorithms are supported at the following bit rates. Monitoring Particip ant Audio Properties The audio algorithm used by the participant’s endpoint can be verifi ed in the Participant Properties - Channel Status dialog box.
Chapter 4-Additional Conferencin g Information Polycom, Inc. 4-47 3 In the Channe l Info field, select Audio In or Audio Out to display th e audio parameters.
Polycom® RMX 1800 Administrator’ s Guide 4-48 Polycom, Inc. Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson.
Polycom, Inc. 5-1 5 Cascading Conferences Cascading enables ad ministrators to connect one confer ence directly to one or several conferences, depending on the topology, creating one large confer ence. The conferences can run on the same MCU or different MCUs.
Polycom® RMX 1800 Administrator’ s Guide 5-2 Polycom, Inc. Figure 5-1 Video Layouts in Cascaded Conference s Guidelines To ensure that conferences can be cascaded and video can be viewed in all con.
Chapter 5-Cascading Conferences Polycom, Inc. 5-3 This option is supported with: — In H.323, SIP envi ronments. — For Basic Cascading of Continuous Presence , aconferences. If a Master MCU has two slave MCUs, participants connected to the slave MCUs will not receive video from each other.
Polycom® RMX 1800 Administrator’ s Guide 5-4 Polycom, Inc. Basic Cascading usin g IP Cascaded Link In this topology, both MCUs can be registered with the same gatekeeper or the IP addresses of both MCUs can be used for the cascading li nk. Content can be sent across the Cascading Link.
Chapter 5-Cascading Conferences Polycom, Inc. 5-5 Once the DTMF codes are entere d and forwarded to the Entry Queue on MCU B, the IVR session is completed, the participant moved to the destination conference and the connection between the two conferences is established.
Polycom® RMX 1800 Administrator’ s Guide 5-6 Polycom, Inc. Master-Slave Cascading It is similar to MIH (Multi Hierarchy) cascading , with only two levels: one Master MCU on level 1 and several Slave MCUs on level 2.
Chapter 5-Cascading Conferences Polycom, Inc. 5-7 To establish the links betwe en two Collaboration Servers re quires the following procedures be performed: • Establish the Mas ter-Slave relationships be tween the cascaded conferences by defining the dialing direction.
Polycom® RMX 1800 Administrator’ s Guide 5-8 Polycom, Inc. The New Particip ant - General di alog box is displ ayed. 3 Define the following par ameters: T able 2 New Participant – Dial-out Cascade Link Field Description Name Enter the participant’ s name.
Chapter 5-Cascading Conferences Polycom, Inc. 5-9 Alias Name If you are using the target MCU IP address, enter the Conference ID of the target conference.
Polycom® RMX 1800 Administrator’ s Guide 5-10 Polycom, Inc. 4 Click the Advanced tab. 5 In the Cascade field, select: — Slave , if the participant is defined in a conference running on a Slave MCU. — Master , if the participant is defined in a conference running on the Master MCU .
Chapter 5-Cascading Conferences Polycom, Inc. 5-11 To define a Di al-in Participant as the cascade link: This participant is added to the ongoing conference on the Slave MCU. 1 In the Participants list, click the New P articipant button( ). The New Particip ant - General dialog box opens.
Polycom® RMX 1800 Administrator’ s Guide 5-12 Polycom, Inc. 3 Click the Advanced tab. The Advanced tab opens. 4 In the Cascaded Link fi eld, select: — Slave , if the participant is defined in a conference running on a Slave MCU. — Master , if the par ticipant is defined in a conference running on the Master MCU.
Chapter 5-Cascading Conferences Polycom, Inc. 5-13 Monitoring S t ar Cascaded Conferences To monitor both conferences at the same time, two instances of the Collaboration Server Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU.
Polycom® RMX 1800 Administrator’ s Guide 5-14 Polycom, Inc. Cascading Conferences - H.239-enabled MIH T opology H.239 Multi-Hierarchy (MIH) cascading is availa ble to Collaboration Server users enabling them to run very large conferences on differen t MCUs in multiple leve ls of Master-Slave relationships using an H.
Chapter 5-Cascading Conferences Polycom, Inc. 5-15 Cascading T opologies The cascading hierarchy topology should be deployed according to the following guidelines: • If an RMX is deployed on level 1 (recommended deployment): — Any RMX can be used on level 2, 3 and 4 (recommended deployment), — MGC version 9.
Polycom® RMX 1800 Administrator’ s Guide 5-16 Polycom, Inc. Figure 5-6 MIH Casca ding – Master-Slave Relationshi p Video Session Mode, Line Rate and V ideo Settings The types of MCUs, their position in the casc ade topology and the endpoint capabilities (HD/CIF and H.
Chapter 5-Cascading Conferences Polycom, Inc. 5-17 • To enable the connection of the links betwe e n cascaded conferences, the y must run at the same line rat e. • To enable Content sharing between the RMX and the MGC, the rate allocated to the content must be identical in both confe rences.
Polycom® RMX 1800 Administrator’ s Guide 5-18 Polycom, Inc. In order to avoid cluttering in the casca ded wi ndow, it is advised to select appropriate video layouts in each conference before cascading them.
Chapter 5-Cascading Conferences Polycom, Inc. 5-19 • Setting the AVOID_VIDEO_LOOP_BACK_IN_CASCADE System Flag to YES (default) prevents the speaker’s image from being sent back through the participant link from the cascaded conference. This can occur in cascaded conferences with conference layouts other than 1x1.
Polycom® RMX 1800 Administrator’ s Guide 5-20 Polycom, Inc..
Polycom, Inc. 6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, wi thout using any of the system resources. A Meeting Room is auto matica lly activated w hen the first partici pant dials into it. Meeting Rooms can be activated as many times as required.
Polycom® RMX 1800 Administrator’ s Guide 6-2 Polycom, Inc. The Meeting Rooms List is displayed. An active Meeting Room bec omes an ongoing conference and is monitored in the s ame way as any other conference.
Chapter 6-Meeting Rooms Polycom, Inc. 6-3 Meeting Room T oolba r & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Conferen ce Password The password to be used by particip ants to access the Meeting Room.
Polycom® RMX 1800 Administrator’ s Guide 6-4 Polycom, Inc. Creating a New Meeting Room To create a new meeting room: >> In the Meeting Rooms pane, click the New Meet ing Room button or right-click an empty area in the pane and then click New Meetin g Room .
Polycom, Inc. 7-1 7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference accord ing to the Conference ID they enter.
Polycom® RMX 1800 Administrator’ s Guide 7-2 Polycom, Inc. Default Entry Queue properties The system is shipped with a defaul t Entry Queue whose properties are: Defining a New Entry Queue You can modify the properties of the default Entry Queue and defi ne additional Entry Queues to suit different confer encing requirements.
Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-3 2 In the Entry Queues list pane, click the New Entry Queu e button. The New Entry Queue dialog box opens.
Polycom® RMX 1800 Administrator’ s Guide 7-4 Polycom, Inc. 4 Click OK . The new Entry Queue is added to the Entry Queues list. Profi le Select the Profile to be used by t he Entry Queue.
Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-5 Listing Entry Queues To view the list of Entry Queues: >> In the RMX Management - Rarely Used pane, cl ick Entry Queues . The Entry Queues are listed in the Entry Queues pane.
Polycom® RMX 1800 Administrator’ s Guide 7-6 Polycom, Inc. 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue .
Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-7 SIP Factories A SIP Factory is a conferenci ng entity that ena bles SIP endpoints to crea te Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory.
Polycom® RMX 1800 Administrator’ s Guide 7-8 Polycom, Inc. 3 Define the following par ameters: 4 Click OK . The new SIP Factory is added to the list. T able 7-3: New Facto ry Properties Option De scription Display Name Enter the SIP Factory name that will be displayed.
Chapter 7-Entry Queues, Ad Hoc Confer ences and SIP Factories Polycom, Inc. 7-9 Monitoring Registration St atus The SIP registration status ca n be viewed in the Entry Que ue or SIP Factory list panes.
Polycom® RMX 1800 Administrator’ s Guide 7-10 Polycom, Inc..
Polycom, Inc. 8-1 8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint.
Polycom® RMX 1800 Administrator’ s Guide 8-2 Polycom, Inc. V iewing the Address Book You can view the participants currently defi ned in the Addres s Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed.
Chapter 8-Address Book Polycom, Inc. 8-3 participant links are associated with the same definition of the participant in the All Participants list. If the participant prop erties are changed in one group, they will be changed in all the groups accordingly.
Polycom® RMX 1800 Administrator’ s Guide 8-4 Polycom, Inc. For information on adding and modifying pa rticipants in the Address Book, see " Managing the Address Book” on page 8-7 . Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header.
Chapter 8-Address Book Polycom, Inc. 8-5 Adding a Group from the Ad dress Book to Conferences You can add a group of participants to a ne w conference, ongoing confe rences, or to Conference Templates by using the drag-and-drop operation.
Polycom® RMX 1800 Administrator’ s Guide 8-6 Polycom, Inc. Particip ant Group s A group is a predefined collection of participan ts. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference.
Chapter 8-Address Book Polycom, Inc. 8-7 Additionally, you can drag a group from one location in the Address Book to another location, moving the group and all its member s, including sub-g roups , to its new location using the drag-and-drop operation.
Polycom® RMX 1800 Administrator’ s Guide 8-8 Polycom, Inc. Adding a New p articip ant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book . Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template .
Chapter 8-Address Book Polycom, Inc. 8-9 3 Define the following fields: T able 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collabora tion Server Web Client.
Polycom® RMX 1800 Administrator’ s Guide 8-10 Polycom, Inc. Alias Name/T ype (H.323 Only ) If you are using the endpoint’s alias and not the IP addre ss, first select the type of alias and then enter the endpoint’s alias: • H.323 ID (alphanumeric ID) • E.
Chapter 8-Address Book Polycom, Inc. 8-11 4 Usually, additional definitio ns are not required and you can use the system defaults for the remaining parameters. In such a case, click OK . To modify th e default setti ngs for advanced parameters, click the Advanced tab.
Polycom® RMX 1800 Administrator’ s Guide 8-12 Polycom, Inc. 5 Define the fol lowing Advanced parame ters: T able 8-4 New Participant – Advanced Prop erties Field Description Video B it Rate / Auto The Auto check box is automatically se lected to use the Line Rate defined for the conference.
Chapter 8-Address Book Polycom, Inc. 8-13 6 To add general information about the participant, such as e-mail, company name, and so on, click the Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 chara cters).
Polycom® RMX 1800 Administrator’ s Guide 8-14 Polycom, Inc. • In order for the MCU to ignore the IP of SIP participants, the following requirements must be met: — A SIP proxy must be defined. — The SIP address must be defined. • If a SIP proxy is defined but is not connected , the MCU will fail to conne ct to SIP dial- out participants.
Chapter 8-Address Book Polycom, Inc. 8-15 Modifying Particip ant s in the Address Book When required, you can modify the participant’s properties. To modify participant proper ties in the Address Book: 1 In the Address Book - Naviga tion pane, select the group to where the participant to modify i s listed .
Polycom® RMX 1800 Administrator’ s Guide 8-16 Polycom, Inc. a When the participant belongs to only one group: click Yes to permanently delete the participant from the address book.
Chapter 8-Address Book Polycom, Inc. 8-17 4 In the Address Book navigation pane, navigate and select the group in which you want to paste the partic ipant.
Polycom® RMX 1800 Administrator’ s Guide 8-18 Polycom, Inc. • A predefined pattern • Customized pattern When you use the Find dialog box to sear ch filt ered data, only the data that is displayed is searched; data that is not displayed is not sear ched.
Chapter 8-Address Book Polycom, Inc. 8-19 Filtering Address Book Da t a Using a Custom Pattern To filter th e data in an address bo ok group: 1 In the Address Book - Naviga tion pane, select the group to filter. 2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button.
Polycom® RMX 1800 Administrator’ s Guide 8-20 Polycom, Inc. The filtered list is displa yed with an active filter (blue) indicator ( ) displayed in the selected column heading. For example, if the filtering patt ern is 41, the participants list includes all the endpoints that cont ain the numerals 41 in their name.
Chapter 8-Address Book Polycom, Inc. 8-21 Obt aining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in particip ant as defined in the endpoint (site name) with the name define d in the Address Book.
Polycom® RMX 1800 Administrator’ s Guide 8-22 Polycom, Inc. 3 Click OK ..
Chapter 8-Address Book Polycom, Inc. 8-23 Importing and Exporting Address Books Address Books are proprietary Polycom d ata files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline.
Polycom® RMX 1800 Administrator’ s Guide 8-24 Polycom, Inc. 4 Click Open . You will retu rn to the Import File dialog box. 5 Click OK . The Address Book is imported and a confirmation mess age is displayed at the end of the process.
Polycom, Inc. 9-1 9 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or be come ongoing, at a specifie d time on a specified date.
Polycom® RMX 1800 Administrator’ s Guide 9-2 Polycom, Inc. • When a new Reservation is created in the Reservation Calendar , the effect of the new Reservation (including its recurrences) on availabl e resources is checked. If resource deficiencies are found an error message is displayed.
Chapter 9-Reservations Polycom, Inc. 9-3 Using the Reservation Calendar To open the Reservation Calendar: >> In the RMX Management pane, click the Reservation Calendar button ( ) . T oolbar Buttons The toolbar buttons functions are described in Table 9-1.
Polycom® RMX 1800 Administrator’ s Guide 9-4 Polycom, Inc. Reservations Views The Reservation Calendar list has the fol lowing views available: • Week •D a y •T o d a y •L i s t In all views the Main Window List Pane head er displays the total number of reservations in the system.
Chapter 9-Reservations Polycom, Inc. 9-5 List View List View does not have a calendar based format. All Reservations are listed by: The Reservations can be sorted, searched and browsed by any of the listed fields.
Polycom® RMX 1800 Administrator’ s Guide 9-6 Polycom, Inc. Changing the Calendar V iew To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Sho w Day ( ) to change to Day View . or In Day View: In the Reservation Calendar toolbar, click Show Week () t o c h a n g e t o Week View .
Chapter 9-Reservations Polycom, Inc. 9-7 To view Today ( the current date): >> In Week View or Day View , in the Reservation Calendar toolbar, click the Today () button to have the current date di splayed within the selected view. To change to List View: 1 In the Reservation Calendar toolbar, click, the Reservations List () b u t t o n .
Polycom® RMX 1800 Administrator’ s Guide 9-8 Polycom, Inc. Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: .
Chapter 9-Reservations Polycom, Inc. 9-9 Example : The following click & drag sequence would select a reservation for Tuesday, August 12, 2008 , starting at 01:00 with a duration of 4 hours. The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box .
Polycom® RMX 1800 Administrator’ s Guide 9-10 Polycom, Inc. 4 Click the Schedule tab. When a Conference Profile is assigned to a Me eting Room or a Reservation, the Profile’s parameters are not embedded in the Reservatio n, and are taken from the Profile when the reservation becomes an ongoin g conference.
Chapter 9-Reservations Polycom, Inc. 9-11 5 Adjust the new reservation’s schedul e by modifying the field s as described in Table 9-2. T able 9-2 New Reservation – Schedu le T ab Field Description Sta r t T i m e Select the S tart T i me of the Reservation.
Polycom® RMX 1800 Administrator’ s Guide 9-12 Polycom, Inc. Recurrenc e Pattern Daily If Daily is selected, the system automat ically selects all the days of the week.
Chapter 9-Reservations Polycom, Inc. 9-13 6 Click th e Particip ants tab. The fields are the same as for the New Conference – Participants tab, described in the Polycom RMX 1800 Getting Started Guide , " Participants Tab” on page 3-16 . 7 Optional.
Polycom® RMX 1800 Administrator’ s Guide 9-14 Polycom, Inc. If you create a recurring reservation all occurrences have the same ID. The series number ( _0000n ) of each reservation is appended to its Display Nam e .
Chapter 9-Reservations Polycom, Inc. 9-15 The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the squa re. To move the Reservatio n to another time slot: 1 Select the Reservation . 2 Hold the mouse button down and drag the Reservation to the desired time slot.
Polycom® RMX 1800 Administrator’ s Guide 9-16 Polycom, Inc. Adjusting the S t art Ti mes of all Reservations When utilizing GMT offset ( for example, Daylight Saving Time change), the start time of.
Chapter 9-Reservations Polycom, Inc. 9-17 3 Click the arrows of the Offset - Hours box to indicate the numb er of hours to add or subtract from the current start time; a positive value indicates adding time, while minu s (-) indicates s ubtracting time.
Polycom® RMX 1800 Administrator’ s Guide 9-18 Polycom, Inc. Searching for Reservatio ns using Quick Search Quick Search is available only in List View. It enables you t o search for Reservations by Display Name . To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field.
Polycom, Inc. 10-1 10 Operator Assist ance & Particip ant Move Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the c onference (using 00 DTMF code) during the conference.
Polycom® RMX 1800 Administrator’ s Guide 10-2 Polycom, Inc. • The operator can move participants betwe en ongoing Continuous Presence conferences. Operator Conference Guidel ines •A n Operator conference can only run in Continuous Presence mode.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-3 • A Conference Profile with the Operator Conference option enabled. • An active Operator conference with a connected Operator participant.
Polycom® RMX 1800 Administrator’ s Guide 10-4 Polycom, Inc. 11 Click the General tab. The New Conference IVR Service - General dialog box opens. 12 Select the messages that will be played during the conference . For more information, see Table 15-6, “Conference IVR Service Propertie s - General Voice Messages,” on page 15-11 .
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-5 The Operator Assistance dialog box opens. 18 Select Enable Operator Assistance to en able operator as sistance when the pa rticipant requires or requests help during the connect ion process to the conference or during the conference.
Polycom® RMX 1800 Administrator’ s Guide 10-6 Polycom, Inc. 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Service s dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-7 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. 3 Define the Profile name and, if requ ired, the Profile general parameters.
Polycom® RMX 1800 Administrator’ s Guide 10-8 Polycom, Inc. The New Profile – Advanc ed dialog box opens. 6 Define the Profile Advanced parameters.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-9 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Pro file, the Display Name is automatica lly taken from the Collaboration Server User Login Name .
Polycom® RMX 1800 Administrator’ s Guide 10-10 Polycom, Inc. 4 Click the Participan ts tab. The New Conference - Participants dialog box opens. You must define or add the Operator pa rticipant to the Operator conference. This participant must be defined as a dial-out participant.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-11 The new Operator conference is added to the ongoing Confer ences list with a special icon . The Operator participant is displayed in the Participants list with an Operator participant icon , and the system automatically dials out to the Operator participa nt.
Polycom® RMX 1800 Administrator’ s Guide 10-12 Polycom, Inc. St arting an Operator C onferen ce from a T emplate An ongoing Operator conference can be star te d from an Operator Template saved in the Conference Templates list.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-13 Monitoring Operator Conferences an d Particip ant s Requiring Assistance Operator conferences are monitored in the sa me way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.
Polycom® RMX 1800 Administrator’ s Guide 10-14 Polycom, Inc. The following icons and statuses are displayed in the Participant Status column: When the Operator moves the participant to the Operator conference for individu al assista nce the participant Status indi cations are cleared.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-15 If more than one Collaborati on Server is monitored in the RMX Manager , the Audible Alarm must be enabled separately for each Collaborat ion Server installed in the site/configuration.
Polycom® RMX 1800 Administrator’ s Guide 10-16 Polycom, Inc. • When moving dial-out participants who ar e disconnected to another conference, the system automatically dials out to connect them to the destination conference. • Cascaded links cannot be moved between conferences.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-17 When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference.
Polycom® RMX 1800 Administrator’ s Guide 10-18 Polycom, Inc..
Polycom, Inc. 11-1 11 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all partici pant parameters including their Personal Layout and Video Forcing settings.
Polycom® RMX 1800 Administrator’ s Guide 11-2 Polycom, Inc. Using Conference T emplates The Conference Templates list is initially disp layed as a closed tab in the Collaboration Server Web Client main window. The number of saved Conference Templates is indicated on the tab.
Chapter 11-Conference T emplates Polycom, Inc. 11-3 The Conferences List toolbar includes the following button: S tart Conference from T emplate S tart s an ongoing conference from the Conferen ce T emplate that has an identical name, ID parameters and participants as the template.
Polycom® RMX 1800 Administrator’ s Guide 11-4 Polycom, Inc. Creating a New Conference T emplate There are two methods to create a Conference Template : • From scratch - defining the conference pa.
Chapter 11-Conference T emplates Polycom, Inc. 11-5 The New Particip ant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see " Adding a New participant to the Address Book Directly” on page 8-8 .
Polycom® RMX 1800 Administrator’ s Guide 11-6 Polycom, Inc. The New Participant – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, " Information Tab” on page 3-18 . 14 Click the OK button.
Chapter 11-Conference T emplates Polycom, Inc. 11-7 The New Conference Templa te – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, “Information Tab” on page 18 . 16 Click th e OK button.
Polycom® RMX 1800 Administrator’ s Guide 11-8 Polycom, Inc. The conference is save d to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User ). The Template is displayed with the Operator Conference icon.
Chapter 11-Conference T emplates Polycom, Inc. 11-9 St arting an Operator Conferen ce fr om a T emplate (A VC Conferencing) An ongoing Operator conference can be starte d from an Oper ator Template saved in the Conference Templates list.
Polycom® RMX 1800 Administrator’ s Guide 11-10 Polycom, Inc. 2 Click the Schedule Reservatio n from Template () button. or Right-click and select Schedule Reservation from Template . The Reservation Properties dialog box is displayed. The Display Name of the Res ervation is taken from the Conference Template Di splay Name .
Chapter 11-Conference T emplates Polycom, Inc. 11-11 If you create a recurring reservation all occurrences have the same ID. The ser ies num ber ( _0000n ) of each reservation is appended to its Displ ay Name .
Polycom® RMX 1800 Administrator’ s Guide 11-12 Polycom, Inc. • Both Conference Templates and their associated Conference Profiles can be export ed and imported simultaneously when enabling the Expo rt includes conference profiles or Import includes conference profil es options.
Chapter 11-Conference T emplates Polycom, Inc. 11-13 2 Click th e Export Confer ence Templates button or right-click the Conference Templates list, and then click Export Confer ence Templates . The Conference Templates - Export dialog box is displayed.
Polycom® RMX 1800 Administrator’ s Guide 11-14 Polycom, Inc. 6 Click OK to export the Conference Templates and Conference Profiles to a file. Exporting Selec ted Conference T emp lates You can export a single Conference Template or multiple Conference Templates to other MCUs in your environment.
Chapter 11-Conference T emplates Polycom, Inc. 11-15 5 In the Templates file name field, type the file name prefix. The file name suffix (_confTemplates.xml) is predefined by the system. For example, if you type, Templates01 , the exported file name is defined as Templates01_confTemplates.
Polycom® RMX 1800 Administrator’ s Guide 11-16 Polycom, Inc. 3 Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates . When this check box is cleared, th e Conference Templates - Import dialog box is displayed without the Profiles file name field.
Polycom, Inc. 12-1 12 Conference and Particip ant Monitoring You can monitor ongoing conferences and perf orm various operations while conferences are running.
Polycom® RMX 1800 Administrator’ s Guide 12-2 Polycom, Inc. General Monitoring Users can monitor a conference or keep tr ack of its participants and prog ress. For more information, see Polycom RMX 1800 Getting Started Guide , " Monitoring Ongoing Conferences” on page 3-31 .
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-3 The Conference Properties - General dialog box with the General tab opens. The following information is display ed in the General ta.
Polycom® RMX 1800 Administrator’ s Guide 12-4 Polycom, Inc. 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 3 The following i nformation is displayed i n the Advanced tab: Chairperson Password A numeric password used by particip ants to identify themselves as the conference chairperson.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-5 4 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens. Packet Loss Compensati on (LPR and DBA) Indicates weth er Packet Loss Compensation (LPR a nd DBA) is enabled for the conference.
Polycom® RMX 1800 Administrator’ s Guide 12-6 Polycom, Inc. The following i nformation is displayed: T able 12-3 Conference Properties - Video Quality Parameters Field/Optio n Description People V ideo Definition Video Quality Indicates the resolution and fram e rate that determine the video quality set for the conference.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-7 5 Click t he Video Se ttings tab to list the video parameters. Viewing Permissi ons Chairperson Administrator Operator Ta b Video Se.
Polycom® RMX 1800 Administrator’ s Guide 12-8 Polycom, Inc. 6 Click the A udio Settings tab to view the audio setting for the conference. 7 If needed, you can enable or disable the Mute participants except lecturer setting. Video Layouts (graphic) Indicates the currently selected video layout.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-9 Click th e C ustomi zed Polling tab to view and modify the customized polling for the conference.
Polycom® RMX 1800 Administrator’ s Guide 12-10 Polycom, Inc. b Click the Add button to move the participant to the Scanning Order pane. 9 Optional. Delete a participant from th e list of participants to be Auto Scanned : a Click on a participant’s name in the Scanning Order list.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-11 22 Click OK to close the Conference Properties dialog box. 23 Click th e Video Se ttings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled.
Polycom® RMX 1800 Administrator’ s Guide 12-12 Polycom, Inc. 24 Click the Audio Settings tab to view the audio parameters defined for the conference.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-13 When requiring or requesting operator assi stance, the Collaborati on Server management application displa ys the followin g: • The participant’s connection Status changes, reflecting the help request.
Polycom® RMX 1800 Administrator’ s Guide 12-14 Polycom, Inc. • Activated w hen the participa nt enters the ap propriate D TMF code (defa ult: 99) . The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box. • Available for dial-in and d ial-out participants.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-15 Particip ant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box.
Polycom® RMX 1800 Administrator’ s Guide 12-16 Polycom, Inc. End point W ebsite (link) Click the Endpoint Website hyperlink to connect to the internal website of the participant’s end point. It enables you to perform administrative, configuration and troubleshooti ng activities on the endpoint.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-17 2 Click th e Connection Status tab to view the connection status, and if disconnected the cause of the disconnection.
Polycom® RMX 1800 Administrator’ s Guide 12-18 Polycom, Inc. 3 Click the H.245 (H.32 3) or SD P (SIP) tab during or after the participant’s connection process to view information that can help in r esolving connection issues. Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-19 T able 12-9 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s cap abilities as declared by the endpoint.
Polycom® RMX 1800 Administrator’ s Guide 12-20 Polycom, Inc. 4 Click on the Channel Status tab to view the status of the various channels. Viewing Permissions Chairperson Administ rator Operator Ta.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-21 The following parame ters are displayed: T able 12-10 Participant Properties - Channel St atus Parameters Field Description Channel.
Polycom® RMX 1800 Administrator’ s Guide 12-22 Polycom, Inc. Sync St atus Channel - The channel type: Video or Content. Source - The name of the particip ant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a con ference.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-23 5 Click th e Channel Status Adv anced tab to view additional information for selected audio and video channels.
Polycom® RMX 1800 Administrator’ s Guide 12-24 Polycom, Inc. 6 Optional for H.323 AV C-based participants. Click the Gatekeeper Status tab to vi ew its parameters. RTP Stat i st i c s This information may indicate problems with the netw ork which can affect the audio and video quality .
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-25 7 Optional for S IP AVC-based particip ants. Click the Call Admission Control tab to view its parameters. Gatekeeper S tate Indicates the status of the part icipant’ s registration with the gatekeeper and the band width allocated to the participant.
Polycom® RMX 1800 Administrator’ s Guide 12-26 Polycom, Inc. Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP status infor mation appears in: • All three panes of the SDP tab. •T h e Channel Status tab. •T h e Channel Status - Advanced tab.
Chapter 12-Conference and Participant Monitoring Polycom, Inc. 12-27 Detecting SIP End point Disconnection When an abnormal disconnection of SIP endpoint s occurs because of network problems or client application failur es, SIP endpoints remain connected to the conference causing connection disruptions.
Polycom® RMX 1800 Administrator’ s Guide 12-28 Polycom, Inc..
Polycom, Inc. 13-1 13 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server ( RSS ). The recording system can be installed at the same site as the conferencing MCU or at a remote site.
Polycom® RMX 1800 Administrator’ s Guide 13-2 Polycom, Inc. Creating Multiple V irtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.
Chapter 13-Recording Conferences Polycom, Inc. 13-3 The New Recording Link dialog box is displayed. 3 Define the following parameter s: T able 13-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigne d to the Recording Link.
Polycom® RMX 1800 Administrator’ s Guide 13-4 Polycom, Inc. 4 Click OK . The Recording Link is added to the Collaboration Server unit. Enabling the Recording Fea tures in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assign ed to the conference.
Chapter 13-Recording Conferences Polycom, Inc. 13-5 7 To modify the DTMF code or permission for a re cording function: a Select the desired DTMF name (Start, St op or Pause Recording), click the DTMF code entry and type a new code.
Polycom® RMX 1800 Administrator’ s Guide 13-6 Polycom, Inc. 4 Select the Enable Recording check box. 5 Define the following par ameters: 6 Click OK . Recording is enabled in t he Conference Profile . T able 13-3 Conference Profile Reco rding Parameters Parameter Description Enable Recordi ng Select to enable Recording Settings in the dialog box.
Chapter 13-Recording Conferences Polycom, Inc. 13-7 Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference.
Polycom® RMX 1800 Administrator’ s Guide 13-8 Polycom, Inc. Managing the Recording Process When a conference is started an d recording is enabled in its Profile , the sy stem w ill automaticall y start the recording if the Start Recording parameter is set to immediately .
Chapter 13-Recording Conferences Polycom, Inc. 13-9 The default settings for Auto Layout for the conference and the Recording Link are summarized in the fo llowing table: The default settings for Auto Layout of the Recordin g Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings.
Polycom® RMX 1800 Administrator’ s Guide 13-10 Polycom, Inc. To manage the recording proce ss using the Conference toolbar: >> In the Conferences pane, click one of the following bu ttons in the Conference tool bar. T able 13-1 Recording Participant Right-click Options Name Description Sta r t S tarts recording.
Chapter 13-Recording Conferences Polycom, Inc. 13-11 Using DTMF Codes to Mana ge the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Sto p the recording (*74), Pause it (*75), or Start/Resume the recording (*73).
Polycom® RMX 1800 Administrator’ s Guide 13-12 Polycom, Inc..
Polycom, Inc. 14-1 14 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can con nect to the MCU to perform various operations.
Polycom® RMX 1800 Administrator’ s Guide 14-2 Polycom, Inc. Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associate d with servers (machine s) to ensure that all use rs are subject to the same account and password po licies.
Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-3 3 Click the New User ( ) button or right-click anywhere in the pane and then click New User . The User Properties dialog box opens. 4 In the User Name text box, enter the name of the ne w user.
Polycom® RMX 1800 Administrator’ s Guide 14-4 Polycom, Inc. To change a user’s password: 1 In the Collaboration Server Management pane, click the Users ( ) option. 2 Right-click the user and click Change User Password . The Change Password dialog box opens.
Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-5 A confirmation box i s displayed. 3 Click YES . The User status in the User s list - Disabled column changes to Yes . Enabling a User An administrator can enable a User who wa s disabled manually by the administrator.
Polycom® RMX 1800 Administrator’ s Guide 14-6 Polycom, Inc. 2 Right-click the user to be renamed and select Rename User . The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name fiel d and click OK . The user is renamed and is forced to change his/her password.
Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-7 Guidelines • Application-users are only supported when TLS security is enabled and Request peer certificate is selecte d. TLS security cannot be disabled until all application-user accounts have been deleted from the system.
Polycom® RMX 1800 Administrator’ s Guide 14-8 Polycom, Inc. • When setting the TLS mode off the syste m should check the existence of a machine account and block this operation unti l all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into the MCU, e.
Chapter 14-Users, Con nections, and Notes Polycom, Inc. 14-9 Notes Notes are the electronic equivalent of paper sticky notes. You can use n otes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper.
Polycom® RMX 1800 Administrator’ s Guide 14-10 Polycom, Inc. To delete a note: 1 In the Notes list , select the entry for the note to delete and click the Delete Note button ( ), or right-click the entry and select Delete Note . A delete confirmation dialog box is displayed.
Polycom, Inc. 15-1 15 IVR Services Interactive Voice Response (IVR) is an applicat ion that allows participants to communicat e with the conferencing system vi a their endpoint’s input device (such as a remote control).
Polycom® RMX 1800 Administrator’ s Guide 15-2 Polycom, Inc. The list pane dis plays the Conference IVR Services list and the total nu mber of IVR services currently defined in the system.
Chapter 15-IVR Services Polycom, Inc. 15-3 Adding Languages You can define different sets of audio prom pts in different languages, allowing the participants to hear the messag es in their preferred language.
Polycom® RMX 1800 Administrator’ s Guide 15-4 Polycom, Inc. The New Language dialog box opens. 5 In the New L anguage box, enter the name of the new language. The language name can be typed in Unicode and ca nnot start with a digi t. Maximum field length is 31 characters.
Chapter 15-IVR Services Polycom, Inc. 15-5 Table 15-2 l ists the Message Types for e ach category: 6 Click Upload File to upload the a ppropriate audi o file to the MC U. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload.
Polycom® RMX 1800 Administrator’ s Guide 15-6 Polycom, Inc. 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the In stall field in the Install Fi le dialog box. 9 Optional. You can pl ay a .
Chapter 15-IVR Services Polycom, Inc. 15-7 2 Define the following parameter s: 3 Click th e Welcome tab. The New Conference IVR Service - Welc ome dialog box opens. 4 Select the Enable Welcome Messages check box to define the syste m behavior when the participant enters the Conference IVR que u e.
Polycom® RMX 1800 Administrator’ s Guide 15-8 Polycom, Inc. 6 To upload an audio file for an IVR message, click Add Message File . The Install File dialog box opens. a Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens.
Chapter 15-IVR Services Polycom, Inc. 15-9 8 Select the Enable Chairperson Messages check box to enable the chairp erson functionality. If this feature is di sabled, participants are not able to connect as the chairperson. 9 Select the various voice messages and options for the chairperson conne ction.
Polycom® RMX 1800 Administrator’ s Guide 15-10 Polycom, Inc. The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference passw ord before moving the participant from the conference IVR queue to the conference.
Chapter 15-IVR Services Polycom, Inc. 15-11 14 Click th e General tab. The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.
Polycom® RMX 1800 Administrator’ s Guide 15-12 Polycom, Inc. Chairperson Help Menu A voice menu is played upon a request from the chairperson , listing the operations and their respective DTMF codes that can be performed by the chairperson. The playb ack can be stopped any time.
Chapter 15-IVR Services Polycom, Inc. 15-13 Mute All On Informs all particip ants that they are muted, with the exception of the conference chairperson. Note: This message is p layed only when the Mute All Except Me option is activated. No Video Resources Audio Only .
Polycom® RMX 1800 Administrator’ s Guide 15-14 Polycom, Inc. 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution sl ides included in the de fault slide set, customized low and high resolution slides are supported.
Chapter 15-IVR Services Polycom, Inc. 15-15 — If the uploaded slides are not of the exact SD or HD resolution, a n error message is displayed and the slides are automatically cropped or enlarged to the right size.
Polycom® RMX 1800 Administrator’ s Guide 15-16 Polycom, Inc. The Install File dialog box opens. The uploading proc ess i s similar to the uploading of audio files. For more information, see step 6 on page 15-8 . 21 Click the DTMF Code s tab. The New Conference IVR Service - DTMF Codes dialog box opens.
Chapter 15-IVR Services Polycom, Inc. 15-17 22 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (Everyone or just the Chairperson).
Polycom® RMX 1800 Administrator’ s Guide 15-18 Polycom, Inc. 23 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 24 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connect ion process to the conference or during the conference.
Chapter 15-IVR Services Polycom, Inc. 15-19 Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for c onferences. Participants are routed to the appropriate conference according to the confere nce ID they enter.
Polycom® RMX 1800 Administrator’ s Guide 15-20 Polycom, Inc. 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box.
Chapter 15-IVR Services Polycom, Inc. 15-21 6 Click th e Conference ID tab. The New Entry Queue IVR Service - Confe rence ID dialog box opens. 7 Select the voice messages: 8 Assign an audio file to ea ch message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message.
Polycom® RMX 1800 Administrator’ s Guide 15-22 Polycom, Inc. The administrator can enable an audio messag e that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only . The message states: All video re sources are currently in use.
Chapter 15-IVR Services Polycom, Inc. 15-23 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolu tion Slide . — Add Slide - Hig h Resolution button to upload a High Resolu tion Slide .
Polycom® RMX 1800 Administrator’ s Guide 15-24 Polycom, Inc. Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service . The IVR Service is displayed in bold, indicati ng that it is the current default service.
Chapter 15-IVR Services Polycom, Inc. 15-25 Modifying the Conference or Entr y Queue IVR Service Properties You can modify the properties of an existing IVR Service , except the service name and language. To modify the proper ties of an IVR Service: 1 In the Collaboration Server Management pane, click IVR Services .
Polycom® RMX 1800 Administrator’ s Guide 15-26 Polycom, Inc. Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on ho.
Chapter 15-IVR Services Polycom, Inc. 15-27 Creating Audio Prompt s and Video Slides The Collaboration Server is shippe d with default voice messages (i n WAV format) and video slides that are used for the default IVR servic es.
Polycom® RMX 1800 Administrator’ s Guide 15-28 Polycom, Inc. 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list , select 16.000 kHz, 16Bit, M ono. 6 To save this format, click the Save As button.
Chapter 15-IVR Services Polycom, Inc. 15-29 To record a new audio message: Make sure that a microphone or a soun d input device is connected to your PC. 1 On your PC, click Start > P rograms > Accessories > Entertainment > Sound Recor der .
Polycom® RMX 1800 Administrator’ s Guide 15-30 Polycom, Inc. 9 Click OK . The system returns to the Save As dialog box. 10 In the Save in field, select the directory wh ere the file will be stored. 11 In the Save as Type field, select the *.wav file format.
Chapter 15-IVR Services Polycom, Inc. 15-31 Default IVR Prompt s and Messages The system is shipped with the following audio prompts and messages: T able 15-1 2 Default IVR Messages Message T ype Message T e xt When Played File Name General Welcome Message “Wel come to unified co nferencing.
Polycom® RMX 1800 Administrator’ s Guide 15-32 Polycom, Inc. First to Join “Y ou are the first person to join the conference.” The first particip ant joins a conference First to Join.wav Mute All On “All conference participants are now muted.
Chapter 15-IVR Services Polycom, Inc. 15-33 Chairperson Help Menu “The available touch-ton e keypad actions are as follows: • T o exit this menu press any key . • T o request private assistance, press star , zero. • T o request operator ’s assistance for the conference, press zero, zero.
Polycom® RMX 1800 Administrator’ s Guide 15-34 Polycom, Inc. V olume Control of IVR Mes sages, Roll Call and Music The volume of IVR music, and IVR messages is controlled by the following system fl.
Polycom, Inc. 16-1 16 IP Network Services To enable the Polycom RMX 1800 to function within IP network environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services ar e accessed via the Collaboration Server Management pane of the Collaboration Server Web Client .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-2 Polycom, Inc. Management Network (Primary) The Management Network is used to control the Collaboration Server, mainly via the RP Collaboration Server Web Clie nt application.
Chapter 16-IP Network Services Polycom, Inc. 16-3 The Management Network Properties - IP dialog box opens . 3 Modify the following fields: T able 16-1 Default Management Network Service – IP Field Descrip tion Network Service Name Displays the name of the Manage ment Network.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-4 Polycom, Inc. 4 Click the Routers tab. 5 Modify the following fields: T able 16-2 Default Managemen t Network Service – Routers Field Description Default Router IP Address IPv4 Enter the IP address of the default router .
Chapter 16-IP Network Services Polycom, Inc. 16-5 St atic Routes The system uses S tatic Routes to search other networks for endpoint addresses that are not found on the local LAN.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-6 Polycom, Inc. 6 Click the DNS tab. 7 Modify the following fields: T able 16-3 Default Managemen t Network Service – DNS Field Description MCU Host Name Enter th e name of the MCU on the network. Default name is PolycomMCU DNS Select: • Off – if DNS servers are not us ed in the network.
Chapter 16-IP Network Services Polycom, Inc. 16-7 8 Click the Security tab. 9 Modify the following fiel ds: 10 Click OK. 11 If you have modified the Management Network Properties , reset the MCU.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-8 Polycom, Inc. Fast Configuration Wizard The Fast Configuration Wizard enables you to config ure the Defaul t IP Service .
Chapter 16-IP Network Services Polycom, Inc. 16-9 4 Click th e Routers tab. With the exception of IP Network Type , the field definitions of the Routers tab are the same as for the Default Management Network. For more information see page 16-4 . 5 Optional.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-10 Polycom, Inc. 6 Click the Gatekeepe r tab. 7 Modify the following fields: T able 16-6 Default IP Service – Conferencing – Gateke eper Parameters Field Description Gatekeeper Select Sp ec if y to enable configuration of the gatekeeper IP address.
Chapter 16-IP Network Services Polycom, Inc. 16-11 8 Click th e Ports tab. Refresh Registration every __ seconds The frequency with which the system in forms the gatekeeper that it is active by re-sending the IP addre ss and aliases of the system to the gatekeeper .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-12 Polycom, Inc. Settings in the Ports tab allow specific ports in the firewall to be allocat ed to multimedia conference calls. The port range recommended by IANA (Int ernet Assigned Numbers Authority) is 49152 to 65535.
Chapter 16-IP Network Services Polycom, Inc. 16-13 10 If required, click the QoS tab. Quality of Service (QoS) is important when transm itting high bandwidth audio and video information.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-14 Polycom, Inc. 11 View or modify the following fields: T able 16-8 Default IP Service – Conferencing – Qo S Parameters Field Description Enable Select to enable the configu rati on and use of the QoS settings.
Chapter 16-IP Network Services Polycom, Inc. 16-15 12 Click th e SIP Servers tab. 13 Modify the following field s: T able 16-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Spec ify – to manually configure SIP servers.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-16 Polycom, Inc. Create Certificate This button is used to create a Certificate Request to be sent to a Certificatio n Auth ority .
Chapter 16-IP Network Services Polycom, Inc. 16-17 14 Click th e Security tab. 15 Modify the following fields : T able 16-10 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Click this check box to enable SIP proxy authentication.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-18 Polycom, Inc. If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. Fo r registra tion without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server.
Chapter 16-IP Network Services Polycom, Inc. 16-19 To modify the automatic LAN por t configuration: 1 On the Collaboration Server menu, click S etup > Ethernet Settings . The Ethernet Settings dialog box opens. The Collaboration Server has 2 LAN ports.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-20 Polycom, Inc. The IP Network Services Properties – RMX CS IP tab opens: The RMX CS IP tab disp lays the following fields: T able 16-1 1 I P Network Services Properti es – RMX CS IP Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard .
Chapter 16-IP Network Services Polycom, Inc. 16-21 3 Click th e H.323 tab. The H.323 tab displays the following fields: T able 16-12 IP Network Services Properties – H.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-22 Polycom, Inc. 4 Click the SIP Servers tab. The SIP Servers tab displays the foll owing fields: T able 16-13 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic.
Chapter 16-IP Network Services Polycom, Inc. 16-23 NA T (Network Address T ranslation) T raversal NAT Traversal is a set of techniques enabling partic ipants behind firewalls to connec t to conferences, hosted on the Collaboration Server , remotely using the internet.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-24 Polycom, Inc. Business to Business Connections The following Business to Business connection call flow options are supported: SIP / H.
Chapter 16-IP Network Services Polycom, Inc. 16-25 FW (Firewall) NA T Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive mess age at specific Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in bot h directions.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-26 Polycom, Inc. Polycom RMX 1800 Network Port Usage The following table summarizes the port nu mbers and their usage in the Polycom RMX 1800: T able.
Chapter 16-IP Network Services Polycom, Inc. 16-27 Alternative SIP server 5060 60000 UDP , TCP Connection to the alternate SIP Server . Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration fil e.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-28 Polycom, Inc. LAN Redundancy LAN redundancy enables the redundant LAN po rt connection to automatically replace the failed port by using another physical connect ion and NIC (Network Interface Card).
Chapter 16-IP Network Services Polycom, Inc. 16-29 cables is pres ent but does n ot indi cate their activit y status. In the Hardware Monitor pane the Lan List displ ays the Collaboration Server LAN ports together with their Status indication. T able 16-17 RMX 1800 LAN LED Indications Stat us Desc ription Active T he LAN port cable is con nected.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-30 Polycom, Inc. Multiple Network Services Media, signaling and management networks can be l ogically separated on the Polycom RMX 1800 system to provide enhanced securi ty.
Chapter 16-IP Network Services Polycom, Inc. 16-31 • Participants are associated with a Networ k Service and use its resources as f ollows: — Dial-in participants - according to the netw ork used to place the call and connect to the Collaboration Server.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-32 Polycom, Inc. 5 Click Close to exit the System Flags window. 6 When prompted to reset the MCU, click Yes . Defining New IP Network Service Use this procedure to define Network Services in addition to the Network Service already defined during first entry in stallation and co nfiguration.
Chapter 16-IP Network Services Polycom, Inc. 16-33 The Service Configuration dialog box opens. All the flags must be manually ad ded to this dialog box. For a detailed description of the flags and how to add them, see " Manually Adding and Delet ing System Flags” on page 20-10 .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-34 Polycom, Inc. The field definitions of the SIP Servers ta b are the same as for the Default IP Network Service . 13 Click the Security tab. The field definitions of the Security tab are the same as for the Default IP Network Service .
Chapter 16-IP Network Services Polycom, Inc. 16-35 Ethernet Settings The Polycom RMX 1800 is set to automaticall y identify the speed and tr ansmit/receive mode of each LAN ports. These port settings can be manually configured if the specific switch requires it, via the Ethernet Settings .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-36 Polycom, Inc. Hardware Monitor The Hardware Monitor pane includ es the status of the LAN ports. Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in the Polycom RMX 1800 sy stem).
Chapter 16-IP Network Services Polycom, Inc. 16-37 The IP Network Service is selected in the New Partic ipant - Advanced dialog box. Reserving Video Res ources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve th e required resources.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 16-38 Polycom, Inc. Resource Report The Resource Report displays the resource usage in total and per Netw ork Service in a table format.
Polycom, Inc. 17-1 17 The Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to vi ew summary informati on about conferences, and retrieve full conference inform ation and archive it to a fi le. The file can be used to produce reports or can be ex ported to external billing programs.
Polycom® RMX 1800 Administrator’ s Guide 17-2 Polycom, Inc. The following is a sample of an unforma tted CDR file: Figure 17-1 U nformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data.
Chapter 17-The Call Detail Record (CDR) Utility Polycom, Inc. 17-3 The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Mult i-Part CD R ensures that confer ence call data from long duration or permanent conferences is recorded and not lost.
Polycom® RMX 1800 Administrator’ s Guide 17-4 Polycom, Inc. V iewing, Retrieving and Arch iving Conference Information V iewing the Conference Records To open the CDR utility: •O n t h e Collabora tion Se rver Me nu , click Administration > CDR .
Chapter 17-The Call Detail Record (CDR) Utility Polycom, Inc. 17-5 Multi-p art CDR File display When the Multi -Part CD R is configured on the Collaboration Server, an additional column, Part Index , is added to the CDR list.
Polycom® RMX 1800 Administrator’ s Guide 17-6 Polycom, Inc. Refreshing the CDR List To refresh the CDR list: •C l i c k t h e Refresh button, or right-click on any record and then select Refre sh . Updated conference CDR records ar e retrieved from the MCU memor y.
Polycom, Inc. 18-1 18 RMX Manager Application The RMX Manager is the Windows version of the We b Client. It can be used instead of the Web Client for routine Collaboration Server management and for Collaboration Server management via a modem connection.
Polycom® RMX 1800 Administrator’ s Guide 18-2 Polycom, Inc. To install RMX Manager (dow nloading the application from the RMX ): 1 Start Internet Explorer and connect to one of the Collaboration Server un i t s i n y ou r s i te . I t is recommended to connect to the Collaboration Server installed with the latest software version.
Chapter 18-RMX Manager Application Polycom, Inc. 18-3 The installation completes , the application loads and the RMX Manager - MCUs screen is displayed.
Polycom® RMX 1800 Administrator’ s Guide 18-4 Polycom, Inc. The MCU s screen is displayed, listing the MCU s currently defined in the RMX Manager . This screen enables you to add additional MC Us or connect to any of the MCUs listed. For details on adding MCUs, see “Adding MCUs to the MCUs List” on page 10 .
Chapter 18-RMX Manager Application Polycom, Inc. 18-5 c Right-click the MCU ico n and then click Connect MCU . If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Pa ssword for the connecting MCU, the system connects to the Collaboration Server , and the RMX Manager Main Screen is displaye d.
Polycom® RMX 1800 Administrator’ s Guide 18-6 Polycom, Inc. 4 To add the user name and password to the MCU properties so you will not have to en t er t h e m e a c h t i m e y o u l o g i n t o th e M CU , m a k e s u r e t h a t t h e Remember Login check box is selected .
Chapter 18-RMX Manager Application Polycom, Inc. 18-7 MCUs Pane The MCUs pane includes a li st of MCUs and a toolbar. For each listed MCU, the system displays the following inform ation: •M C U Display Name - the name of the MCU and its icon acc ording to its type and connection status.
Polycom® RMX 1800 Administrator’ s Guide 18-8 Polycom, Inc. • Product Type - The MCU type: RMX 1800 , RealPresence Collaboration Server 1500/ 2000/4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so Collaboration Server is displaye d instead as a general indication.
Chapter 18-RMX Manager Application Polycom, Inc. 18-9 • Rarely Used – parameters confi gured during init ial system set-up and rarely modified afterward. List Pane The List pane displays details of the participants c onnected to the conferences selected in the Conferences pane or the item selected in Collaboration Ser ver Management pane .
Polycom® RMX 1800 Administrator’ s Guide 18-10 Polycom, Inc. Port Usage Gauges The Port Usage gauges display for the sele cted MCU: • The total number of Video ports in the system according. • The number of Video ports in use. •T h e High Port Usage threshold.
Chapter 18-RMX Manager Application Polycom, Inc. 18-11 To add a Collaboration Serve r unit: 1 On the MCUs toolbar, click the Add MCU bu tton to add an MCU to the MCU list. The Add MCU dialog box opens. 2 Define the following parameter s: T able 19 MCU Properties Field Description MCU Name Enter the name of the MCU on the network.
Polycom® RMX 1800 Administrator’ s Guide 18-12 Polycom, Inc. 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat steps 1-3 to define additional Collaboration Server uni ts.
Chapter 18-RMX Manager Application Polycom, Inc. 18-13 S t arting a Conference from the Conferences Pane To start a conference fro m the Conference pane: 1 In the MCUs pane, sele ct the MCU to run the conference. 2 In the Conferences pane, click the New Conference ( ) button.
Polycom® RMX 1800 Administrator’ s Guide 18-14 Polycom, Inc. The Reservation Calendar is displayed. 3 Click the New Reserva tion ( ) button. For more information, see the Polycom RMX 1800 Getting Started Guide , " Starting a Reservation” on page 3-20 .
Chapter 18-RMX Manager Application Polycom, Inc. 18-15 The conference is started. For detailed description of Conference Templates , see " Using Conference Templates” on page 11-2 .
Polycom® RMX 1800 Administrator’ s Guide 18-16 Polycom, Inc. St art Monitoring/Stop Monitoring By default, all conferences runn ing on connected Collabor ation Server s are monitored.
Chapter 18-RMX Manager Application Polycom, Inc. 18-17 b Right-click the MCU ico n and then click MCU Properties . The MCU Properties dialog box opens. 2 Define/modify the required parameters. For details, see “MCU Properties” on page 11 . 3 Click OK .
Polycom® RMX 1800 Administrator’ s Guide 18-18 Polycom, Inc. 2 Click OK to confirm or Cancel to abort the operation. The MCU icon is removed from the MCUs pane. Changing the RMX Manager Language You can change the language of the RMX Manager menus and dialog boxes.
Chapter 18-RMX Manager Application Polycom, Inc. 18-19 To Export the RMX Manager Config uration: 1 In the Multi-RMX Manager , click the Exp ort RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Export RMX Manager Configuration .
Polycom® RMX 1800 Administrator’ s Guide 18-20 Polycom, Inc. 2 Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. 3 Select the XML file previously saved, and click the Open button.
Polycom, Inc. 19-1 19 Collaboration Server Administration and Utilities System and Particip ant Alerts The MCU alerts users to any faults or error s the MCU encountered during operation. Two indication bars labeled Sys tem Alerts and Particip ant Aler ts signal users of system errors by blinking red in the event of an alert.
Polycom® RMX 1800 Administrator’ s Guide 19-2 Polycom, Inc. To view the System Alerts list: 1 Click the red blink ing System Alerts indication bar. The Active Alarms pane opens.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-3 2 Click one of the following two buttons to view its report in the System Alerts pane: 3 To save the Ac tive Alarms, Fau.
Polycom® RMX 1800 Administrator’ s Guide 19-4 Polycom, Inc. RMX T ime To ensure accurate conference scheduling, th e MCU has an internal clock that can function in standalone mode, or in sync hronization with up to three Network Time Protocol ( NT P ) servers.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-5 Resource Management Resource Cap acity The following table lists the resource capaci ty in various RealPres ence Collaboration Server (RMX) 1500/2000/4000 configurations.
Polycom® RMX 1800 Administrator’ s Guide 19-6 Polycom, Inc. Resource Usage A VC Conferencing - Continuous Presence Video resources usage varies accor ding to the video resolution used by the endpoints. The higher the video resolution (qua lity), the greater the amount of video resources consumed by the MCU.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-7 You can set the MCU to allocate one CIF video resource to an endpoint, regardless of the resolution determined by the Conference Prof ile parameters. This forcing saves resources and enables more endpoints to connect to conferences.
Polycom® RMX 1800 Administrator’ s Guide 19-8 Polycom, Inc. Reset the MCU for changes to take effect. For more details, see the RMX Administrator’s Guide , " ” on page 19-54 Resource Report When viewing the Collaboration Server reso urce report, the resource allocations are described in AVC HD units.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-9 When viewing the Collaboration Server resource report for mi xed CP and SVC conferences, the resource allocations are described in AVC HD720p30 units. A port ratio of 1 AVC HD port will equal 2 AVC SD ports, which equals 3 SV C ports (in a non-mixed conference).
Polycom® RMX 1800 Administrator’ s Guide 19-10 Polycom, Inc. The following diagram displays the RealPres ence Collaboration Server (RMX) Resource Report, displaying a resource graph that indica tes the numbe r of voice and video ports that are available or occupied in the MCU.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-11 indicate when resource usage is approaching its maxim um, resulting in no free resources to run additional conferences. When port usage r eaches or exceeds the threshold, the red area of the gauge flashe s.
Polycom® RMX 1800 Administrator’ s Guide 19-12 Polycom, Inc. Port Usage Gauge The Port Usage Gauges are displaye d in the Status Bar at the bottom of the Collaboration Server Web Client screen. The Port Usage gauges ind icate: • The total number of Video or Voice ports in the system • The number of Video and Voice ports in use.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-13 System Information System Information includes License Information and general system information. To view the System Info rmation properties box: >> On the Polycom RMX 1800 menu, click Administration > System Information .
Polycom® RMX 1800 Administrator’ s Guide 19-14 Polycom, Inc. HD Indicates if the MCU is licensed to connect endpoints at HD resolutions in Continuous Presence conferences. Polycom Partners Indicates that the System Sof t ware cont ains features for the support of specific Polycom Partner environments.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-15 SNMP (Simple Network Management Protocol) SNMP enables managing and moni toring of the MCU status by external managing systems, such as HP OpenView or through web applications.
Polycom® RMX 1800 Administrator’ s Guide 19-16 Polycom, Inc. Support for MI B-II Sections The following table detail s the MIB-II sections that are suppor ted: The Alarm-MIB MIB used to send alarms. Wh en a trap is sent, the Alarm-MIB is used to sen d it.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-17 Unified MIB The Collaboratio n Server uses the Polycom Unified MIB, in addi tion to the RMX sp ecific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products.
Polycom® RMX 1800 Administrator’ s Guide 19-18 Polycom, Inc. ServiceH323 Integer Indicates the status of H.323 capabilities: 1 - The servi ce is enabled and operational. 2 - The service is enabled but is not opera tional. 3 - The servi ce is disabled.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-19 Tr a p s Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. Figure 1 An Example of a ColdSt art T rap 2 Authentication fail ure trap.
Polycom® RMX 1800 Administrator’ s Guide 19-20 Polycom, Inc. 3 Alarm Fault trap. The thi rd trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the Collaboration Server act ive alarm and clearance (proprietary SNMP trap).
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-21 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration .
Polycom® RMX 1800 Administrator’ s Guide 19-22 Polycom, Inc. Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-23 5 Click OK . The path of the se lected directory is displayed in the Retrieve MIB Files dialog bo x. 6 Click th e Save button. The MIB files are saved to the selected directory.
Polycom® RMX 1800 Administrator’ s Guide 19-24 Polycom, Inc. 10 Define the following par ameters: 11 Click the Add button to add a new Manager terminal. T able 19-13 SNMPv3 - T raps Field Description SNMP T ra p V ersion S pecifies the version, eithe r V ersion 1 2 or 3 of the traps being sent to the IP Host.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-25 Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens.
Polycom® RMX 1800 Administrator’ s Guide 19-26 Polycom, Inc. 13 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK . The Community name is a string of characters that wi ll be added to the message that is sent to the external Manager t erminals.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-27 The Collaboration Server-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized sour ce.
Polycom® RMX 1800 Administrator’ s Guide 19-28 Polycom, Inc. 15 Define the following par ameters: T able 19-15 SNMP - Security Field Descrip tion Send Authentication Tr a p Select this check box to send a message to the SNMP Manager when an unauthorized que ry is sent to the MCU.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-29 16 To specif ically defi ne one or m ore valid t erminals, ensure tha t the Accept SNMP Packets from any Host option is cleared and then click the Add button. The Accepted Host IP Address dialog box opens.
Polycom® RMX 1800 Administrator’ s Guide 19-30 Polycom, Inc. Audible Alarm Permissions An operator/administrator can configure the Request Operator As sist ance audible alarm, however Users with different authorization level have different configur ation capabilities as shown in Table 19-16.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-31 The User Customization window opens. 2 Define the following parameter s: 3 Click OK . Replacing the Audible Alarm File Each Collaboration Server is shipped with a de fault tone file in *.
Polycom® RMX 1800 Administrator’ s Guide 19-32 Polycom, Inc. 2 Click the Browse button to select the audio file (*.wav) to download . The Open dialog box opens. 3 Select the appropriate *.wav file and then click the Open button. The selected fi le name is displayed in the Install Audible Alarm File di alog box.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-33 Multilingual Setting Each supported languag e is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client.
Polycom® RMX 1800 Administrator’ s Guide 19-34 Polycom, Inc. Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-35 • Any attempt to modify a non-modifiable banne r results in it automatically being copied to the Custom banner. Non-Modifiable Banner T ext Sample 1 Banner You are accessing a U.
Polycom® RMX 1800 Administrator’ s Guide 19-36 Polycom, Inc. includes active attacks by a uthorized personnel and their entities to test or verify the security of the syst em. During monitoring, information may be examined, recorded, copied and used for authorized purposes.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-37 Banner Display Login Screen Banner The Login screen banner can display any te xt, for example the terms and conditions for system usage.
Polycom® RMX 1800 Administrator’ s Guide 19-38 Polycom, Inc. • CDR files are not included in the backup pr ocess and should be ba cked up m anually by saving the CDR files to a d estination device.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-39 •T h e Collaboration Server Web Client blocks any attempt to issue another Ping command before the current Pin g command has completed. Multiple Ping commands issued simultaneously from multiple Collaboration Serv er Web Client s are also blocked.
Polycom® RMX 1800 Administrator’ s Guide 19-40 Polycom, Inc. To configure the notificat ions: 1 On the Colla boratio n Server menu, select Setup > Notification Setting s . The Notification Sett ings dialog box is displayed. The following not ificati on options are displayed.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-41 Logger Diagnostic Files The Logger utility is a troubleshooting tool that continua lly records MCU system messages and sav es them to f ile s in the MCU har d dr iv e. For each ti me interval defined in the system, a different data file is created.
Polycom® RMX 1800 Administrator’ s Guide 19-42 Polycom, Inc. • Date and Time of last message •F i l e s i z e • Special information ab out the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDd dmmyyy_FMThhmm_LMDddmmyyyy_LMTh hmm_SZxxxxxxxxxx_SUY .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-43 The data collected is saved into a sing le compre ssed file containing all the information from each system component in its relative format (.
Polycom® RMX 1800 Administrator’ s Guide 19-44 Polycom, Inc. St ep 1: Creating the Informati on Collector Compressed File To create the compressed file: 1 In the Collaboration Server menu, click Administration > Tools > Information Collector .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-45 S tep 2: Saving th e Compressed File 1 The compressed file is automatically saved i n the directory s elected in the Information Collector dialog box. The file is named info .
Polycom® RMX 1800 Administrator’ s Guide 19-46 Polycom, Inc. A new current auditor event file is created when: • the system is started • the size of the current auditor event file exceeds 2 MB • the current auditor event file’s age exceeds 24 hours Up to 1000 auditor event files are stored per Collaboration Server .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-47 • False – file was create d when previous audi t event file reached a size of 2 MB or was more than 24 hours old — File Retrieved : • True - file was previously retrieved.
Polycom® RMX 1800 Administrator’ s Guide 19-48 Polycom, Inc. The following fields are displayed for each event: T able 19-22 Auditor Event Columns Field Description Event ID The sequence number of the event ge nerated by the Collaboration Server .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-49 The order of the Auditor Fil e Viewer field header columns can be c hanged and the fi elds can be sorted and filtered to facilitate different analysis methods.
Polycom® RMX 1800 Administrator’ s Guide 19-50 Polycom, Inc. File system scan failure. File system space shor tage. Internal MCU reset. Internal System configuration during startup. Invalid date and time. Invalid MCU Version. IP addresses of Signaling Host and Contro l Unit are the same.
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-51 T ransactions Table 2 lists Transactions that are recorded by the Au ditor . The software contains patch(es). USB key used to change system configuration. User closed the browser User initiated MCU rese t.
Polycom® RMX 1800 Administrator’ s Guide 19-52 Polycom, Inc. ActiveX Byp ass At sites that , for security reasons, d o not perm it Microsoft® ActiveX® to be installed, the MSI (Windows Installer Fi le) utility can be used to install .NET Framework and .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-53 3 Install the ActiveX components on all workst ations on the network that connect to Collaboration Server systems. The installation is done by the network administrator using a 3rd party network software installation ut ility and is transparent to all othe r users.
Polycom® RMX 1800 Administrator’ s Guide 19-54 Polycom, Inc. Resetting the Collaboration Server (RMX) System Reset saves system configurati on changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Hardw are Monitor b utton .
Chapter 19-Collaboration Server Administration and Utilities Polycom, Inc. 19-55 This procedure allows an administrator to up date the MCU instance without requiring the administrator to reregister the product. To update the MCU instance: 1 On the Collaboration Server menu, click Administration > Soft ware Management > Backup Configuration .
Polycom® RMX 1800 Administrator’ s Guide 19-56 Polycom, Inc. The Collaboration Server Web Client Login screen is displayed. 5 In the Collaboration Server Web Client Login screen, enter the default Username ( POLYCOM ) and Password ( POLYCOM ) and click Login .
Polycom, Inc. 20-1 20 System Configuration Flags The system’s overall behavior can be configured by modifyin g the default values o f the System Flags. Modifying System Flags To modify system flags: 1 On the Collaboration Server menu, click Setup > System Conf iguration .
Polycom® RMX 1800 Administrator’ s Guide 20-2 Polycom, Inc. ALLOW_NON_ENCR YPT_R ECORDING_LINK_IN_ENCR YPT_CONF When set to NO (default), the Recording Link inherits the encryption settings of the confer ence. If the conference is encrypted, the recording link will be encrypted.
Chapter 20-System Configuration Flags Polycom, Inc. 20-3 CPU_TCP_KEEP_ALIVE_TI ME_SECONDS This flag indicates when to send the first KeepAlive indication to check the TCP connection. Default value: 7200 secon d (120 minutes) Range: 600-18000 secon ds When there are NA T problems, this defau lt may be too long and the TCP connection is lost.
Polycom® RMX 1800 Administrator’ s Guide 20-4 Polycom, Inc. ENABLE_AUTO_EX TENSIO N When set to YES, allows conferences running on the Collaboration Server to be automatically extended as long as there are particip ants conn ected and the system has free resources.
Chapter 20-System Configuration Flags Polycom, Inc. 20-5 GK_MANDA TOR Y_F OR_CA LLS_IN If set to YE S , a gatekeeper is required to receive incoming H.323 calls. If a gatekeeper is not configure in the Collaboration Server, the calls will fail. If set to NO (default), gatekee per is not required to process H.
Polycom® RMX 1800 Administrator’ s Guide 20-6 Polycom, Inc. MAX_INTRA_REQUESTS_P ER_INTERV AL_ Enter the maximum number of refr esh (intra) request s for the Content channel sent by the participant’s endpoint in a 10 seconds interval th at will be dealt by the Collaboration Server system.
Chapter 20-System Configuration Flags Polycom, Inc. 20-7 NUMERIC_CHAIR_P ASS_D EF AUL T_LEN This flag enables or disables the automatic genera tion of chairperson passwords and determines the number of digits in the chairperson passwords assigned by the MCU.
Polycom® RMX 1800 Administrator’ s Guide 20-8 Polycom, Inc. NUMERIC_CONF_P ASS_DE F AUL T_LEN This flag enables or disables the automatic g eneration of conference passwords and determine s the numb er of digits in the conference passwords assigned by the MCU.
Chapter 20-System Configuration Flags Polycom, Inc. 20-9 3 To modify a flag value, double-click or select the flag and cli ck the Edit Fl ag button. 4 In the New Va lue field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box.
Polycom® RMX 1800 Administrator’ s Guide 20-10 Polycom, Inc. 7 Click OK to close the System Flags dialog box Manually Adding and Deleting Sy stem Flags To add a flag: 1 In the System Flags dialog box, click the New Flag ( ) button. The New Flag dialog box is displ ayed.
Chapter 20-System Configuration Flags Polycom, Inc. 20-11 ANA T_IP_PROTOCOL_SET TING If YES, enables Alternative Ne twork Address T ypes . For more information, see " Alternative Network Ad dress T ypes (ANA T)” on page 23-49 .
Polycom® RMX 1800 Administrator’ s Guide 20-12 Polycom, Inc. DISABLE_DUMMY_REGIST RA TION Enables or disables SIP dummy registration on the do main. Possible V alues: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration.
Chapter 20-System Configuration Flags Polycom, Inc. 20-13 ENABLE_SIP_PEOPLE_PLU S_CONTENT If security is of higher priority than SIP Content sharing, SIP People+Content can be disabled by setting this System Flag to NO. (The content management control (BFCP) utilizes an unsecured channel (60002/TCP) even when SIP TLS is enabled.
Polycom® RMX 1800 Administrator’ s Guide 20-14 Polycom, Inc. H239_FORCE_CAP ABILITIE S When the flag is set to NO, the Collaboratio n Server only verifies that the endpoint suppor ts the Co ntent protocols: Up to H.
Chapter 20-System Configuration Flags Polycom, Inc. 20-15 LAN_REDUNDANCY Enables Local Area Network port redundancy. Default: NO Range: YES / NO Note: If the flag value is set to YES and either of the.
Polycom® RMX 1800 Administrator’ s Guide 20-16 Polycom, Inc. OCSP_RESPONDER_TIME OUT Not Supported in RMX 1800. Determines the number of seconds the RMX is to wait for an OCSP response from the OCSP Re sponder before failing the connection.
Chapter 20-System Configuration Flags Polycom, Inc. 20-17 REDUCE_CAPS_FOR_RED COM_SIP T o accommodate Redcom’s SDP size limit, when the flag value = YES, the SDP size is less than 2kb and includes only one audio and one video media line.
Polycom® RMX 1800 Administrator’ s Guide 20-18 Polycom, Inc. RTCP_FIR_ENABLE When set to YES, the Full Intra Request ( FIR ) is sent as INFO (and not RT CP ). Default = YES RTCP_FLOW_CONTROL_T MMBR_ENABLE Enables/disables the SIP RTCP flow control parameter .
Chapter 20-System Configuration Flags Polycom, Inc. 20-19 SIP_BFCP_DIAL_OUT_MOD E Controls BFCP’s use of UD P and TCP protocols for dial-out SIP Client connections according to its value: • AUTO (Defau lt) If SIP Client supports UDP , TCP or UDP and TCP : - BFCP/UDP is selected as Content sharing protocol.
Polycom® RMX 1800 Administrator’ s Guide 20-20 Polycom, Inc. 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box.
Chapter 20-System Configuration Flags Polycom, Inc. 20-21 Auto Layout Configuration The Auto Layout option lets the Collaboration Server auto matically select the conference video layout based on the number of particip ants currently connected to the co nference.
Polycom® RMX 1800 Administrator’ s Guide 20-22 Polycom, Inc. CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 T able 20-4 Flags: PREDEFINED_AUTO_LA YOUT_0,.
Chapter 20-System Configuration Flags Polycom, Inc. 20-23 Example: Table 20-5 illustrates the effect of modif ying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout.
Polycom® RMX 1800 Administrator’ s Guide 20-24 Polycom, Inc. • The automatic generation of chairperson pa ss words is enabled/disabled by the flag NUMERIC_CHAIR_PASS _ DEFAULT _LEN. • The automatically generated passwo rds will be numer ic and random.
Chapter 20-System Configuration Flags Polycom, Inc. 20-25 If the default password length defined by the NUMERIC_ CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS _ DEFAULT LEN does no t fall within t he range defined by the minimum and maximum length an appropriat e fault is added to the Faults list.
Polycom® RMX 1800 Administrator’ s Guide 20-26 Polycom, Inc..
Polycom, Inc. 21-1 21 Collaboration Server Hardware Monitoring The status and properties of the Collaboration Server hardwa re components can be viewed in the Hardware Monitor list pane. V iewing the S t atus of the Hardware Component s The Hardware Monitor’s status column displays the present st atus of the hardware components.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 21-2 Polycom, Inc. Hardware Monitor Pane T ool bar The following buttons appear in the tool bar of the Hardware Monitor: V iewing the Properties of RMX 1800 Hardware Component s The properties displayed for the hardware comp onents will vary according to the type of component viewed.
Chapter 21-Collaboration Server Hardware Monitoring Polycom, Inc. 21-3 To view the MCU properties: 1 In the Har dware Monitor pane, ei ther double-click or right-click and select Properties for Polycom RMX 1800 , slot 0 . The following informati on is displayed: Field Description Hardware V ersion The version of the server hardware.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 21-4 Polycom, Inc. 2 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displ ays fields that relate to faults and errors de tected on the Collaboration Server by sensors.
Chapter 21-Collaboration Server Hardware Monitoring Polycom, Inc. 21-5 The following informati on is displayed: 2 Click the Active Alarms tab to view alarms related to the hardware component, i.e. temperatures a nd main power sensors. For more information , see “ Active Alarms” on page 21-5 .
Polycom® RMX™ 1800 Adm inistrator’ s Guide 21-6 Polycom, Inc. To view the supporting hardwar e components properties: 1 In the Hardware Monitor pane, either double-click or right-c lick and select properties for the desired supporting hardware component.
Chapter 21-Collaboration Server Hardware Monitoring Polycom, Inc. 21-7 LAN 1 and LAN 2, Proper ties: The Collaboration Server unit’s chassis c ontains two external LAN connectors which register the following information listed belo w.
Polycom® RMX™ 1800 Adm inistrator’ s Guide 21-8 Polycom, Inc. 3 When asked “Are you sure you want to send the rescue command to the card?”, click Yes . The card resets and its Status changes to Resetting . Upon the completion of the reset, its Status changes back to Normal .
Polycom, Inc. A-1 Appendix A Disconnection Causes If a participant was unable to connect to a c onference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause.
Polycom® RMX 1800 Administrator’ s Guide A-2 Polycom, Inc. H323 call closed. Small bandwidth The gatekeeper alloca ted insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports lef t in the IP card.
Appendix A-Disconnection Caus es Polycom, Inc. A-3 H323 call closed. Remote sent bad capability There was a pr oblem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper .
Polycom® RMX 1800 Administrator’ s Guide A-4 Polycom, Inc. SIP client error 40 7 The endpoint sent a SIP C lient Error 407 (Proxy Authentication Required) response. The client must first authent icate itself with the proxy . SIP client error 409 The endpoint se nt a SIP Client E rror 409 (Conflict) response.
Appendix A-Disconnection Caus es Polycom, Inc. A-5 SIP forbidden The SIP server rejected the request. The server understood the request, but is refusing to fulfill it.
Polycom® RMX 1800 Administrator’ s Guide A-6 Polycom, Inc. SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encoun tered an unexpected cond ition that prevented it from fulfilling the request.
Polycom, Inc. B-1 Appendix B Active Alarms Ta b l e B - 1 Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered .
Polycom RMX 1800 Administrator’ s Guide B-2 Polycom, Inc. Central signaling componen t failure Possible explanations: • Central signaling co mponent failure; u nit type: [NonComponentCSMngntCSH323.
Appendix B-Active Alarms Polycom, Inc. B-3 Error reading MCU time Failed to read MCU time conf iguration file ([status]). Manually configure the MCU Time in the Colla boration Server Web Client or RMX Manager Manager applica tion.
Polycom RMX 1800 Administrator’ s Guide B-4 Polycom, Inc. Failed to create Default Profile Possible reasons for the failure : • Failed to valida te the default Profile. • Failed to add the default Profile. Possible action: • Restore the C ollaboratio n Server configu ration from the Back up.
Appendix B-Active Alarms Polycom, Inc. B-5 Gatekeeper failure Possible reasons for the Gatekeeper failu re: • Failed to register to altern ate Gatekeeper . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host na me not found.
Polycom RMX 1800 Administrator’ s Guide B-6 Polycom, Inc. Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the licens e is higher than the actual system resources. Check the media cards or insert a media card.
Appendix B-Active Alarms Polycom, Inc. B-7 MPL startup failure. Authentication not received. Authentication was not receive d from Switch. Check the switch card. MPL startup failure. Management Network configuration not received. Management Network message was not received.
Polycom RMX 1800 Administrator’ s Guide B-8 Polycom, Inc. Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Meeting Room list during startup.
Appendix B-Active Alarms Polycom, Inc. B-9 SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificat e files requi red for SIP TLS could not be loaded to the Collaboration Server. Possible causes are: • Incorrect certificate file name.
Polycom RMX 1800 Administrator’ s Guide B-10 Polycom, Inc. System resources usage has exceeded Port Gauge threshold T emperature L evel - Critical Possible explanations: • T emperature has reached a criti cal level. T emperature L evel - Major Possible expl anations: • T emperature has reached a problemat ic level and requires attentio n.
Polycom, Inc. C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utili ty is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unf ormatted formats.
Polycom RMX 1800 Administrator’ s Guide C-2 Polycom, Inc. The Conference Summary Record The conference summary record (the first reco rd in the unformatted CDR file) contains the following fiel ds: Ta b l e C - 1 Conference Summary Reco rd Fields Field Descrip tion File V ersion The version of the CDR utility that created the file.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-3 Event Records The event records, that is, all r ecords in the un formatted file except the first record, contain standard fields, such as the event type code an d the time stamp, followed by fields that are event specific.
Polycom RMX 1800 Administrator’ s Guide C-4 Polycom, Inc. Event T ypes The table below contains a list of the events th at can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-5 18 NEW UNDEFINED P ARTICIP ANT A new undefined participant joined the conference. For more information about the fields, see T able C-18, “ Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT ,” on page C-22 .
Polycom RMX 1800 Administrator’ s Guide C-6 Polycom, Inc. 33 P ARTY CHAIR UPDA TE Participants connect to the conferences as standard partic ipant s and th ey are desig n ated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-7 105 USER UPDA TE P ARTICIP ANT A user updated the properties of a participant during the conference.
Polycom RMX 1800 Administrator’ s Guide C-8 Polycom, Inc. 2001 CONFERENCE ST ART CONTINUE 1 Additional information abo ut a CONFERENCE ST ART event. For more information about the fields, see T abl e C-4, “ Event Fields for Event 2001 - CONF ERENCE ST ART CONTINUE 1,” on page C-1 1 .
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-9 2106 USER UPDA TE P ARTICIP ANT CONTINUE 2 Additional information abou t a USER UPDA TE P ARTICIP ANT event.
Polycom RMX 1800 Administrator’ s Guide C-10 Polycom, Inc. Event S pecific Fields The following tables describe the fields wh ich are specific to each type of event. Some fields that were supported by the MGC Manager , a re not supported by the Collaboration Server.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-11 CIF Frame Rate The CIF frame rate . Currently th e only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently th e only value is: 255 - Auto LSD Rate Not supported. Always cont ains the value 0 .
Polycom RMX 1800 Administrator’ s Guide C-12 Polycom, Inc. Chairperso n Password The chairperson password for the conference. An empty field “” means that no chairperson password was assigned to the conference. Chair Mode Not supported. Always contains the value 0 .
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-13 Video Unit ID No t supported. Always cont ains the value 65535 . Data Board ID Not supp orted. Always cont ains the value 65535 . Data Unit ID Not supported. Always cont ains the value 65535 .
Polycom RMX 1800 Administrator’ s Guide C-14 Polycom, Inc. Conferen ce Password The conference password. An empty field “” means that no conference password was assigne d to the conference. Chairperso n Password The chairperson password. An empty field “” means that no chairperson password was assigned to the conference.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-15 Ta b l e C - 8 Event Fields for Event 2 - CONFERENCE END Field Descrip tion Conference End Cause Indicates the reason fo r the termination of the con ference, as follows: 1 - The conference is an ongoing conf erence or the conference wa s terminated by an MCU reset.
Polycom RMX 1800 Administrator’ s Guide C-16 Polycom, Inc. Mux Unit ID Not supported. Always contains the value 0 . Audio Codec Board ID Not supported. Always contains the value 0 . Audio Codec Unit ID Not supported. Always contains the value 0 . Audio Bridge Board ID Not supported.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-17 Bonding Mode Not supp orted. Always cont ains the value 0 . Number Of Channels Net Channel Width Not supp orted. Always cont ains the value 0 . Network Service Name The name of the Network Service.
Polycom RMX 1800 Administrator’ s Guide C-18 Polycom, Inc. Identification Method Note: This field is only relevant to dial-in participants. The method by which the destination co nference is identif.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-19 IP Address The IP address of the participant. An address of 4294967295 indi cates that no IP address was specified fo r the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gate keeper .
Polycom RMX 1800 Administrator’ s Guide C-20 Polycom, Inc. Particip ant I D The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connecti on, as follows: 0 - MCU 1 - Remote particip ant Any other nu mber - Unknown Min Rate The minimum line rate used by the participant.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-21 Participant S tatus The participant st atus, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 – Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.
Polycom RMX 1800 Administrator’ s Guide C-22 Polycom, Inc. T able C -18 Event Fields for Event 18 - NEW UNDEFINED P A RTICIP ANT Field Descrip tion Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-23 Network T ype The type of network between the pa rticipant and the MCU, as follows: 2 - H.323 5 - SIP H.243 Password Not supp orted. This field remains empty . Chair Not supported. Always cont ains the value 0 .
Polycom RMX 1800 Administrator’ s Guide C-24 Polycom, Inc. H.323 Participant Alias T ype/SIP Participant Address Ty p e For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP particip ants, the address type, as follows: 1 - SIP URI 2 - T el URL H.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-25 T able C-21 Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Field Descrip tion Participant Name The original name of the participant, for example, the name automati cally assigned to an un defined participant, such as, “<conference name>_(000)”.
Polycom RMX 1800 Administrator’ s Guide C-26 Polycom, Inc. Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as follows: 1 - S tart recording automatically as soon as the first participant connects to the confer ence.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-27 Participant ID The identification numbe r assigned to the participant by the MCU. Participant Current Rate The participant line rate in Kbps. T able C-28 Event fields for Event 33 - P ARTY CHAIR UPDA TE Field Description Participant Name The participant name.
Polycom RMX 1800 Administrator’ s Guide C-28 Polycom, Inc. Participant ID T he identification number assign ed to the participant by the MCU. Participant S tatus The participant status, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-29 T able C-33 Event Fields for Event 106 - USER SET END TIME Field Descrip tion New End Time The new conference en d time set by the user , in GMT time. User Name T he login name of the user who changed the conference end time.
Polycom RMX 1800 Administrator’ s Guide C-30 Polycom, Inc. Net Channel Width The ba ndwidth of each channel. This value is always 0 , which represents a bandwidth of 1B , which is the only bandwidth that is currently supported. Net Service Name The name of the Network Service.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-31 Party and MCU Phone Numbers Note: This field is o nly relevant to ISDN/PSTN participants. The participant phone numbers are liste d first, followed by the MCU phone numbers. Ident. Method Note: This field is only relevant to dial-in participant s.
Polycom RMX 1800 Administrator’ s Guide C-32 Polycom, Inc. Video Rate Note: This field is only relevant to IP participant s. The video rate in units of kilobits per second. A value of 4294967295 denote s auto, and in this case, the rate is computed by the MCU.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-33 Disconnection Cause V alues T able C-36 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P ARTY Field Descrip tion Operator Name The login name of the opera tor moving the participant back to the conference.
Polycom RMX 1800 Administrator’ s Guide C-34 Polycom, Inc. 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-35 213 H323 call close. Master slave problem 251 SIP timer popped out 252 SIP card rejected chan nels 253 SIP capabilities don’t match 254 S.
Polycom RMX 1800 Administrator’ s Guide C-36 Polycom, Inc. MGC Manager Event s that are not Supported by the Collaboration Server The following MGC Manager events are not supported by the Collaborat.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-37 • Event 13 - MPI C HANNEL CONNECTED • Event 14 - MPI CHANNEL DISCONNECTED • Event 15 - H323 CALL SETUP • Event 16 - H323 CLEAR INDI.
Polycom RMX 1800 Administrator’ s Guide C-38 Polycom, Inc..
Polycom, Inc. D-1 Appendix D Ad Hoc Conferencing The Polycom RMX 1800 Ad Hoc conferencing feature enab les participants to start ongoing conferences on-the-fly, without prior defini tion when dialing an Ad Hoc-enabled Entry Queue. The created conference parame ters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Polycom RMX 1800 Administrator’ s Guide D-2 Polycom, Inc. Figure D-1 Ad Hoc Conference Initiation without Authentication To enable this workflow, the following co mponents must be defined in the sys.
Polycom, Inc. E-1 Appendix E Particip ant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality.
Polycom RMX 1800 Administrator’ s Guide E-2 Polycom, Inc. RTP Stat is ti cs Actual loss The number of missing packets counted by the IP card as reported in the last RTP S tatistics report. If a packe t that was considered lost arrives later , it is deducted from the packet loss coun t.
Appendix E-Participant Properties Advance d Channel Information Polycom, Inc. E-3 Fragmented Indicates the number of packet s that arrived to the IP card fragmented (i.
Polycom RMX 1800 Administrator’ s Guide E-4 Polycom, Inc..
Polycom, Inc. F-1 Appendix F Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Server is necessary if you want to: • Modify the Collabor ation Server’s Factory Default Management Network settings without using the USB memory stick.
Polycom RMX 1800 - Administrator’ s Guide F-2 Polycom, Inc. 2 In the Network Connections window, double-click the Local Area Connection that has Connected status.
Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-3 6 Enter the IP address, Subnet mask and Default g ateway for the workstation. The workstation’s IP addres s should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address.
Polycom RMX 1800 - Administrator’ s Guide F-4 Polycom, Inc. 2 Start the Collaboration Server Web Client application on the workstation, by e ntering the factory setting Management IP address in the browser’s address l ine and pressing Enter .
Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-5 8 Enter the new Contr ol Unit IP Address in the browser’s address line, using a workstation on the local network , and press Enter to start the Collaboration Server Web Client application.
Polycom RMX 1800 - Administrator’ s Guide F-6 Polycom, Inc..
Polycom, Inc. G-1 Appendix G SIP RFC Support Ta b l e G - 1 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.
Polycom RMX 1800 Administrator’ s Guide G-2 Polycom, Inc. 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for.
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