Instruction/ maintenance manual of the product 650 Polycom
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UC Software 4.0.1 | November 2011 | 1725-12648-001 Rev . F Polycom® SoundPoint IP® 650 Phone User Guide.
© 2011 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii About This Guide Thank you for choosing the Polycom® SoundPoint IP 650, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.
User Guide for the SoundPoint IP 650 Desktop Phone iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . .
User Guide Polycom SoundPoint IP 450 User Guide 45 0 Phone vi Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25 Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26 Logging Into Phones .
Conte nts vii 5 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 5 –1 Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Changing the Appearance of the Time and Date .
User Guide Polycom SoundPoint IP 450 User Guide 45 0 Phone viii Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Productivity Suite . . . . . . . . . . . . . . . . . . . . . .
1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with th e Polycom® SoundPoint IP 650 desktop phone. The SoundPoint IP 650 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality.
User Guide for the SoundPoint IP 650 Desktop Phone 1 - 2 Features of Y our Phone The features of your SoundPoint IP 650 phone are: Item Description 1 Message Wa iting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tio n.
Getting Started with Y our Phone 1 - 3 3 Feature Keys: Allow you to quickly a ccess important feat ures with a single press. 4 Microphone Mute Mutes audio transmissi on loca lly during calls and conferences. 5 Headset Allows you to place and receive calls through an optiona lly connected h eadset.
User Guide for the SoundPoint IP 650 Desktop Phone 1 - 4 13 Color Graphic Display Shows the us er interface of the phone. For more infomration, refer to Information S tatus on pag e 1-7 .
Getting Started with Y our Phone 1 - 5 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered lin.
User Guide for the SoundPoint IP 650 Desktop Phone 1 - 6 Before Y ou Use Y our Phone This section includes information on how to navigate the phone’s menus, how to enter data, and how to read th e phone’s information status bar.
Getting Started with Y our Phone 1 - 7 Information Status The top line of the screen (or gr aphic display) shows status information. It scrolls verticall y if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls.
User Guide for the SoundPoint IP 650 Desktop Phone 1 - 8 If your phone is not part of a large de ployment, it may not be registered after you set it up.
Getting Started with Y our Phone 1 - 9 4 From the Web Configuration Utility log in screen, select User , and then enter the User password. 5C l i c k Submit . The Web Configuration Utility Hom e screen is displayed. Note The factory default password for a User is 123.
User Guide for the SoundPoint IP 650 Desktop Phone 1 - 10.
2 - 1 2 Using the Basic Features of Y our Phone Your Polycom® SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 2 To customize your phone, refer to Customizing Your Phone on page 5-1 . To read about the phone’s advanced features, refe r to Using the Advanced Features of Your Phone on page 3-1 .
Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad.
Using the Basic Features of Y our Phone 2 - 5 • A single Line Key per line • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 3-1 for instructions on how to answer a call.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 6 T o answer a call using the Hands-Free Speakerphone: >> Do one of the following: — Press . — With the handset on-hook, press (next to the flashing green status indicator). — Press the Answer soft key.
Using the Basic Features of Y our Phone 2 - 7 — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer sof t key to answer the cal l. Ending Calls T o end a call: >> Do one of the following: — Press the End Call soft key.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 8 Placing Calls on Hold Dur ing a c all , pr es s o r th e Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.
Using the Basic Features of Y our Phone 2 - 9 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 10 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.
Using the Basic Features of Y our Phone 2 - 11 A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls You are currently in a conference call.A screen like the one below is shown on your phone.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 12 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.
Using the Basic Features of Y our Phone 2 - 13 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 14 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key.
Using the Basic Features of Y our Phone 2 - 15 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle screen, press the Join soft key.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 16 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up.
Using the Basic Features of Y our Phone 2 - 17 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 18 For warding Calls There are two ways to forward in coming calls to another party: • Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy).
Using the Basic Features of Y our Phone 2 - 19 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds).
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 20 T o disable call for warding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to highlight the forwarding type you want to disable and then press the Select soft key.
Using the Basic Features of Y our Phone 2 - 21 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enable d are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 22 In the figure below, the phone has one li ne key, and speed di al keys for By ron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1.
Using the Basic Features of Y our Phone 2 - 23 A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. T o assign a new speed dia l key: 1. Press and hold an unassigned .
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 24 Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone ha s multiple lines, an ind ividual line indicator icon indicates voice mail messages on that line.
Using the Basic Features of Y our Phone 2 - 25 When your phone is locked, the messages “This phone is locked” and “Authorized calls only” scroll on the stat u s bar.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 26 — DND when lo cked - You will not receive indication of any incoming calls. Calls will go directly to voice mail (if enabled ) and display in your Missed Calls list when you unlock the phone.
Using the Basic Features of Y our Phone 2 - 27 — Press the New Cal l soft key. From the Place an Authorized Call screen, select the number you want to call, an d then press the Dial soft key. The following screen shows an e xample of the Place an Auth orized Call screen.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 28 You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123 . If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings.
Using the Basic Features of Y our Phone 2 - 29 The User Login screen displays, as shown next. 2 Enter your user ID and user password, then press the Lo g in soft key. If your login credentials are accepted, the phone updates to display your personal phone profile, and the home screen displays, as shown next.
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 30 The Logout screen displays with a con firmation message, as shown next. 2P r e s s t h e Yes soft key. Your personal profile is no longer accessi ble, and the phone displays either the User Login screen for the next use r login, or the default phone profile for anonymous users.
Using the Basic Features of Y our Phone 2 - 31 Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your user password: 1 L og in to any phone on your network. 2 F rom the home screen, press the Menu key, then sele ct Features > User Login > Chang e User Login Password .
User Guide for the SoundPoint IP 650 Desktop Phone 2 - 32.
3 - 1 3 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the Polycom® SoundPoint IP 650 phone.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line.
Using the Advanced Featu res of Y our Phone 3 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. If multiple lines are configured on your phone, first select from which line to send the message from the list using and .
Using the Advanced Featu res of Y our Phone 3 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status, or presence, you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your phone.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 6 Managing Buddies Manage your buddies by sel ecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory.
Using the Advanced Featu res of Y our Phone 3 - 7 8. Press to return to the idle screen. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 8 6. For Access, toggle to select Enabl ed. When enabled, you are allowing the contact to see your presence. When disabled (default), you are not allowing the contact to see your presence. 7. Press to return to the idle screen.
Using the Advanced Featu res of Y our Phone 3 - 9 Calling Y our Buddies T o place a call from your buddy list: 1. Do one of the following: a Press , and select Features > Presence > Buddy Status . b Select the Buddies soft key. 2. Scroll to desired buddy in the list.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 10 If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoin t IP 650 (shown below), you can record active calls on your phone.
Using the Advanced Featu res of Y our Phone 3 - 11 If you press while recording, only the called parties are r ecorded. Tones and indications (for ex ample, dialing of digits or ringing from another party’s phone) that occur before a call connects are not recorded.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 12 This section includes information on: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To playback recorded calls, refer to Playing Back a Recorded Call on page 3-15 .
Using the Advanced Featu res of Y our Phone 3 - 13 2. Press the Record soft ke y. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-le vel soft keys ( for example, Hold , En dCall , Trnsf er , and Confrnc ).
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 14 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, record ing continues with the same .wav file. T o pause a recording: >> Press the Pause soft key.
Using the Advanced Featu res of Y our Phone 3 - 15 Playing Back a Recorded Call If the Call Recording and Playback feat ure is available, and a removable USB flash drive is plug ged into the USB port of your SoundPoint IP 650, you can play back calls that yo u recorded on your phone.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 16 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Pla ying Back Recorded Calls Browsing Recorded Calls T o browse the recorded files: 1.
Using the Advanced Featu res of Y our Phone 3 - 17 Playing Back Recorded Calls T o playback a call: 1. Follow the steps above to open the desired recording. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 18 3. Press the Exit soft key to stop playing back the fi le. To play the file from the beginning, press Exit and repeat the steps.
Using the Advanced Featu res of Y our Phone 3 - 19 — If you were listeni ng to the fi le through the headset, press , and then press the Answ er soft key. When the call ends, the idle display appears. If you decide to reject th e incoming call, press the Resume soft key , and playback will resu me.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 20 placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadc asts sent to Group/Channel 25 are considered Emergency broadcasts.
Using the Advanced Featu res of Y our Phone 3 - 21 T o send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. 2. From the PTT Channels List screen , select the channel to send the broadcast on (as shown next).
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 22 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then th e phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next).
Using the Advanced Featu res of Y our Phone 3 - 23 You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Dist urb on your phone, you’ll only receive Emergency broadcasts.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 24 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk so f t k e y , o r b y t a pp i n g th e End PTT soft key. After you end a broadcast, the channel remains open so others can respond.
Using the Advanced Featu res of Y our Phone 3 - 25 T o update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. Press the Edit soft key. 3. Enter the new default channel.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 26 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the Select soft key. 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled , then press the Ok soft key.
Using the Advanced Featu res of Y our Phone 3 - 27 2. From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most re cent group you paged, and other paging group that you can page.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 28 You’ll receive pages on the paging groups y ou’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb , you’ll only receive Emerge ncy pages.
Using the Advanced Featu res of Y our Phone 3 - 29 An incoming page plays from the spea kerphone by default. If you lift the handset or press the Headset key, you’ll hear a dial tone. Updating the Default Paging Group If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Group 1.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 30 Allowing Pages to Play During Active Calls The Accept While Busy option allows pa ge s to come in as active calls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page.
Using the Advanced Featu res of Y our Phone 3 - 31 T o re-submit or enter yo ur login credentials: 1. Press , then select Settings > Basic> Login Credentials . The Login Credentials Domain screen displays. 2. Enter the domain, user name, and passwor d, then press the Submit soft key.
User Guide for the SoundPoint IP 650 Desktop Phone 3 - 32 T o restar t the phone: 1. Press . 2. Select Settings > Basic > Restart Phone . “Are you sure?” appears on the screen. 3. If you still want to restart your phone, press the Yes soft key.
4 - 1 4 Using the SoundPoint IP Backlit Expansion Module This chapter provides basic installation and operati ng instructions and information for obtaining the best performance with the Polycom® SoundPo int IP Backlit Expansi on Mo dule.
User Guide for the SoundPoint IP 650 Desktop Phone 4 - 2 Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansi on Module to your SoundPoint IP 650 phone. You can attach up to three SoundPo int IP Backlit Expansi on Mo dules.
Using the SoundPoint IP Backlit Expansion Module 4 - 3 Features of the SoundPoint IP Backlit Expansion Module The features of the SoundPoint IP Backlit Expansion Module ar e: 5 1 4 2 32 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Backlit Expansion Module to the p hone.
User Guide for the SoundPoint IP 650 Desktop Phone 4 - 4 Adjusting the Display Contrast To adjust the display contrast on a So undPoint IP Backli t Expansion Module, refer to Changing the Display Contrast on page 5-2 .
Using the SoundPoint IP Backlit Expansion Module 4 - 5 T o place a call using a SoundPoint IP Backlit Expansion Module Line Key: >> Press the assigned directly opposite the number on the graphic display. For more information on placing a call, refer to Placing Calls on page 2-2 .
User Guide for the SoundPoint IP 650 Desktop Phone 4 - 6 For example, in the figure below, press the fourth Line Key to dial home. T o assign a new speed dia l key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added.
Using the SoundPoint IP Backlit Expansion Module 4 - 7 7. Press the Save soft key to accept your changes. 8. Press to return to the idle screen. For more information on assigning speed dial keys, re fer to Assi gning Speed Dial Keys on page 2-2 1 .
User Guide for the SoundPoint IP 650 Desktop Phone 4 - 8.
5 - 1 5 Customizing Y our Phone You can customize your Polycom® So undPoint IP 650 desktop phone by adjusting settings such as: time and da te, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 2 You can select from various formats for th e time and date display. You can also disable the time and date so they do not display on the phone. T o configure the time and date for mats: 1. Press .
Customizing Y our Phone 5 - 3 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr ease or decrease the display contrast. 4. Press the Ok soft key to accept y our changes. 5. Press to return to the idle screen.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 4 T o modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On Int ensity . 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key.
Customizing Y our Phone 5 - 5 8. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximu m backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 6 T o select a hea dset that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select your headset, and then press the Select soft ke y.
Customizing Y our Phone 5 - 7 3. Scroll to select your headset, and then press the Select soft ke y. 4. Press to return to the idle screen. Selecting the Ring T ype You can select different ring types to distinguish different lines or phones from each other.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 8 Changing the Audible Ringer The SoundPoint IP 650 phone can play th e audible ringer of an incoming call through any of its alerting destinations : the speaker, the handset, the headset (if enabled), or the active destination.
Customizing Y our Phone 5 - 9 T o change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll to highlight the language you wa nt.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 10 T o change the graphic display background: 1. Press . 2. Select Settings > Basic > Preferences > Background . 3. Scroll to highlight the background you want. 4. Press the Select soft key to change to the highlighted background.
Customizing Y our Phone 5 - 11 Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays wh en th e phone starts up (shown below). For more information on selections, contact your system administrator.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 12 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all calling modes.
Customizing Y our Phone 5 - 13 Adding Contacts Manually T o add a contact manua lly: 1. Press . 2. Select Contact Directory . 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 14 8. Change the Ring Type and Divert Contact if desire d. These fields may be left blank. For more information on setting the Ring Type field, refe r to Distinguis hing Calls on page 5-25 . For more information on diverting contacts, refer to Diverting Calls on page 5-27 .
Customizing Y our Phone 5 - 15 4. Press or the Exit soft key repeatedly to return to the idle display. Editing Contacts T o edit a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 16 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the More soft key twice, and then the Delete soft key. The contact is deleted from the director y.
Customizing Y our Phone 5 - 17 5. Press the Search soft key again to search the contact s. You can dial any successful matches fr om the resulting information on the graphic display. Managing Contacts You can store a large number of cont acts in your phone's local co ntact directory, accessible by pressing and selecting Contact Directory .
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 18 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages.
Customizing Y our Phone 5 - 19 9. (Optional.) Change the Auto Reject, Auto Div ert, Watch Buddy, and Block Buddy. Toggle to switch between Enabled and Disabled. For more information on setting th e Auto Reject field, refer to Rejecting Calls on page 5-26 .
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 20 Adding Contacts From the Corpora te Director y T o add a contact to your local contac t director y from the corporate director y: 1. Press . 2. Select Corporate Directory . 3. Search for the contact.
Customizing Y our Phone 5 - 21 5. Edit the contact information. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Deleting Contacts T o delete a contact from the local contact di rector y: 1. Press . 2. Select Contact Dire ctory .
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 22 Placing Calls to Contacts Placing Calls From the Contact Director y T o place a call to a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact.
Customizing Y our Phone 5 - 23 Searching for Contacts Searching the Contact Director y T o search for a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the fi rst few characters of the contacts’s first or last name.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 24 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line.
Customizing Y our Phone 5 - 25 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit soft key. In this example, Bryon Smith appears in the search result s.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 26 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n.
Customizing Y our Phone 5 - 27 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled. 6. Press the Save soft key to accept your changes.
User Guide for the SoundPoint IP 650 Desktop Phone 5 - 28 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator.
6 - 1 6 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 650 phone. The tables in this chapte r list possible trouble symptoms, the likely causes of these problems, and the recommend ed corrective actions to take.
User Guide for the SoundPoint IP 650 Desktop Phone 6 - 2 Power and Star tup Controls Symptom Problem Corrective Action There are power issues. The Sound Point IP 650 phone has no power . Do one of the following: • Check if the phone is properly plugged into a functional AC outlet.
T roubleshooting Y our Phone 6 - 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 650 phone is not in an active state. Do one of the following: • Press the keys more slowly .
User Guide for the SoundPoint IP 650 Desktop Phone 6 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
T roubleshooting Y our Phone 6 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer .
User Guide for the SoundPoint IP 650 Desktop Phone 6 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP 650 phone or the SoundPoint IP Color Expansion Module.
T roubleshooting Y our Phone 6 - 7 Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware.
User Guide for the SoundPoint IP 650 Desktop Phone 6 - 8.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide SoundPoint IP Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pecte.
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide SoundPoint IP Regulator y Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 650 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.
Regulator y Notices Regulator y Notices - 5 New Zealand Telep ermit Spe cia l Cond iti on s PTC General Warning 1. The grant of a T elepermit for any item of terminal equi pment indicates only that T elecom has acce pted that the item complies with minimum conditions for connection to it s network.
User Guide SoundPoint IP Regulator y Notices - 6.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
An important point after buying a device Polycom 650 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 650 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 650 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 650 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 650 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 650, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 650.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 650. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 650 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
