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5.3 | April 2011 | 3725-77603-001D1 Polycom ® CMA ™ System W eb Scheduling Guide.
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the ex press written pe rmission of Polycom, Inc.
Conte nts Polycom, Inc. iii Contents 1 Polycom ® CMA ™ System Overview . . . . . . . . . . . . . . . . . . . 1 Scheduling Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Log Into the Polycom CMA System .
Polycom CMA System W eb Scheduling Guide iv Polycom, Inc. Manage a Participant’s Endpoi nt During a Conference . . . . . . . . . . . . . . . 34 View a Participant’s Details During a Conferen ce . . . . . . . . . . . . . . . . . . . . 35 Terminate an Active Conference .
Polycom, Inc. 1 1 Polycom ® CMA ™ System Over view This chapter provides an overview of the Polycom ® Converged Management Application™ (CMA™) system and includes these topics: • Scheduling .
Polycom CMA System W eb Scheduling Guide 2 Polycom, Inc. Log Into the Polycom CMA System To log into the Polycom CMA system web interface, you need: • Microsoft Internet Explorer® 6.0, 7.0 or 8.0, Mozilla FireFox® 3.5 or 3.6, or Apple Safari 3.2 or 4.
Polycom ® CMA ™ System Over view Polycom, Inc. 3 Scheduling Par ticipants and Endpoints When you schedule conferences, you se lect the participants you wish to join the conference from your endpoint directory. Depending on your system configuration, your endpoi nt directory may be the ente rprise LDAP directory or the Global Address Book.
Polycom CMA System W eb Scheduling Guide 4 Polycom, Inc. In some respects, a cascaded conference l ooks like a single conference, but it is actually two or more conferences on diff erent bridges that are linked together. The link is created by a dial-out from one conference to a second conference via a special cascaded entry queue.
Polycom ® CMA ™ System Over view Polycom, Inc. 5 • If the Polycom CMA system cannot find another bridge with the features and capacity needed to support a confer ence, the conference fails to start. The system does not attempt to modify the conference settings in any way.
Polycom CMA System W eb Scheduling Guide 6 Polycom, Inc. Ho w e v e r, i f th e P o ly c o m C MA s y s te m i s in t e g r at e d w it h a n A c t i v e D i r e ct o r y , the Polycom CMA system uses the LDAP search function for searches of the directory.
Polycom ® CMA ™ System Over view Polycom, Inc. 7 Change Password Local users of the Polycom CMA system must change their passwords every 90 days. Access rules for enterprise us er s is managed by Microsoft Active Directory. T o change your system password 1 Click Settings in the top-right corner of the page.
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Polycom, Inc. 9 2 Conference Scheduling Over view This chapter describes th e scheduling and conference views, navigation, and commands of the Polycom CMA syst em.
Polycom CMA System W eb Scheduling Guide 10 Polycom, Inc. The Conference views have these sections. Section Description Views The views you can access from the p age. Conferen ce Actions The set of available commands. The constant commands in the Conferen ce views are: • Refresh —Use this command to update th e display with current information.
Conference Scheduling Over view Polycom, Inc. 11 Conference Views—Future and Ongoing When you log into the Polycom CMA system with Scheduler Permi ssions , you see the Conference and User menus and the Future view is displaye d . You can also select the Ongoing vi ew.
Polycom CMA System W eb Scheduling Guide 12 Polycom, Inc. Conference States Conferences may be in the following states. Conference Name The system- or scheduler-assigned name of the conference. By default, the s ystem assigns a conference name and appends the day and date to that name.
Conference Scheduling Over view Polycom, Inc. 13 Context-Sensitive Conference Commands Besides the constant Refresh and Add commands, the Actions section may include these context-sensitive commands depending on the type of conference selected. User Menu and Guest Book The Polycom CMA system User men u provides access to the system Guest Book .
Polycom CMA System W eb Scheduling Guide 14 Polycom, Inc. The Guest Book has these fields. Context-Sensitive Guest Book Commands The Actions section of the Guest Book page may include these context-sensitive commands depending on the type of conference selecte d.
Conference Scheduling Over view Polycom, Inc. 15 3 If the guest has an IP (H.32.3) endpoint, configure: Field Descrip tion First Name The guest’s first name Last Name The guest’s last name Email The guest’s email address. The system validates the email structure only .
Polycom CMA System W eb Sche duling Guide 16 Polycom, Inc. 4 If the guest has an ISDN (H.320) endp oint and a modified dialing number (with a prefix or postfix): a Click Use Modified Dial Number . b Configure these settings: 5 If the guest has an ISDN (H.
Conference Scheduling Over view Polycom, Inc. 17 Edit a Guest in the System Guest Book T o edi t a guest in the system Guest Book 1 Go to User > Guest Book and select the guest of interest. 2 Click Edit Guest . 3 Change the Guest Information section and endpoint information sections of the Add New Guest dialog box, as needed.
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Polycom, Inc. 19 3 Conference Management Operations This chapter describes the Polycom ® Converged Management Application™ (CMA™) system conference management operations.
Polycom CMA System W eb Sche duling Guide 20 Polycom, Inc. 3 To make the conference recurring: a Click Recurrence and in the Appointment Recurrence d i a l o g b o x , s e t : » Recurrence frequency .
Conference Management Operations Polycom, Inc. 21 b In the Add From Guest Book dialog box, select the guest’s name from the list. The guest’s name appears in the underlying Se lect ed Particip an ts and Rooms list. c Repeat step b to add all participants from the Gue st Boo k and then click Close .
Polycom CMA System W eb Sche duling Guide 22 Polycom, Inc. » If you select Dial Out and a Dial Type of ISDN and the system does not need to use a specific dialing prefix to call th e guest, select the appropriate Country and enter the guest’ s Area/City Code and phone Number .
Conference Management Operations Polycom, Inc. 23 12 If you have advanced scheduler perm issio ns, now is the time to edit conference settings and make br idge selections.
Polycom CMA System W eb Sche duling Guide 24 Polycom, Inc. 3 If you select a recurring conference, a dialog box appears asking if you want to edit all conferences in the seri es or just the selected one. Make the appropriate choice and click Edit . The conference scheduling page appears.
Conference Management Operations Polycom, Inc. 25 Copy a Conference Future, ongoing, or past conferen ces can be copied as a template for a future conference. T o copy a co nference 1 Go to the appropriate conference view. 2 Select the conference of interest and click Copy .
Polycom CMA System W eb Sche duling Guide 26 Polycom, Inc. b Specify how the participant will join the conference. c For a participant with an audio-only endpoint, set Dial Type to IP or ISDN as required. d For a participant with a video endpoint: » Set the Bit Rate, Dial Op tions , and Dial Type as required.
Conference Management Operations Polycom, Inc. 27 Edit a Room’ s Settings You can edit a room’s call sett ings for future scheduled conferences. The changes apply only to the selected conference. T o edi t a room’ s settings 1 Go to Conference > Future .
Polycom CMA System W eb Sche duling Guide 28 Polycom, Inc. View Scheduling Information for a Conference T o view the scheduling infor mation for a conference 1 To see the scheduling information for a future conference, go to Conferenc e > Futur e .
Conference Management Operations Polycom, Inc. 29 Manage an Active Conference The Manage Conf erence page provides a detailed view of a single active conference and allows you to make some changes to your active conference. T o ma nage an active conference 1 Go to Conference > Ongoing .
Polycom CMA System W eb Sche duling Guide 30 Polycom, Inc. Use these conference actions as needed: 3 Use these participant actions as needed: Address The IP address or ISD N number of the participant’s endpoint (if a dial-out). Bit Rate The sum of the au dio and video data transfer rate (in kbps) of the particip ant’s end p oint.
Conference Management Operations Polycom, Inc. 31 Add Additional Par ticipants to an Active Conference You can add additional particip ants to an active conference. These participants can come from your local directory, enterprise directory, or guest book.
Polycom CMA System W eb Sche duling Guide 32 Polycom, Inc. e If necessary, edit the new participants’ settings. See “Edit a Participant ’s Settings” on pa ge 25. 4 To add participants from the Guest Book : a Click Add Guest . b From the Guest Book d i a l o g b o x , s e l e c t t h e g u e s t ’ s n a m e f r o m t h e l i s t .
Conference Management Operations Polycom, Inc. 33 f Click OK . The participant’s name appears in the underlying New Conference Participants list. 6 To initiate the system dial out to ne w participants, select the parti cipants of interest from the New Conf erence Partic ipants list and click Connect New Participants .
Polycom CMA System W eb Sche duling Guide 34 Polycom, Inc. 3 Select a participant from the Participants list. The selected participant’ s video appears in the Conference Image section of the interface. 4 Click Shuffle to shuffle to the next participant’s video.
Conference Management Operations Polycom, Inc. 35 View a Par ticipant’ s Details During a Conference You can view details for a particip ant’s endpoint while it is in conference. T o view a par ticipant’ s endpoint details 1 Go to Conference > Ongoing .
Polycom CMA System W eb Sche duling Guide 36 Polycom, Inc. — If you select Call De tails , you’ll see these participant detai ls: — If you select Call Quality of Se rvice , you’ll see these standard service measurements: Total Packet Loss, % Packet Loss, Audio Packet Loss, Video Packet Loss, Audio Jitter, and Video Jitter.
Conference Management Operations Polycom, Inc. 37 T erminate an Active Conference T o terminate an active conferenc e 1 Go to Conference > Ongoing . 2 Select the conference of interest and click Terminate . 3 Click Terminate to confirm the termination.
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Polycom, Inc. 39 4 Advanced Scheduling Operations This chapter describes how users with advanced scheduler permissions have more options when scheduling conferences using the Polycom ® Converged Management Application™ (CMA™) system.
Polycom CMA System W eb Sche duling Guide 40 Polycom, Inc. T o edit the conference settings 1 On the conference scheduling page , as you are adding or editing a conference, click Edit Conf erence Settings . 2 As needed, configure these settings on the Conferen ce Settings dialog box.
Advanced Scheduling Operations Polycom, Inc. 41 Dial Options Y ou have three options: • T o create a conferen ce for which the same dial-in information and a PIN code are assigned to all conference particip ants, use the Dial-In setting.
Polycom CMA System W eb Sche duling Guide 42 Polycom, Inc. Bit Rate ( continued ) When the dial speed is highe r than the number of channels defined in the H.320 se rvice for the endpoint, you receive a warning. T o continue, lower the dial speed to less than or equal to the ISDN capability of the endpoint.
Advanced Scheduling Operations Polycom, Inc. 43 People + Content Controls the ability for one endpoint to send two types of data—a data stream and a video stream—over the same bandwidth to display people and content.
Polycom CMA System W eb Sche duling Guide 44 Polycom, Inc. 3 Continue adding or editing the conference, as described in “Conferen ce Management Operations” on page 19. Select a Bridge for a Conference By default when you add a c onferen ce, the Polycom CMA system will automatically select a bridge for the conference.
Advanced Scheduling Operations Polycom, Inc. 45 Create a Cascaded Conference Across Multiple Bridges T o create a cascaded conference ac ross multiple bridges 1 When you’re adding or edit ing a c onference, after you’ve made all of your other conference configuration choices, click Bridge Select ion and select Multi Bridge .
Polycom CMA System W eb Sche duling Guide 46 Polycom, Inc. 7 In the Add Link dialog box, select the Link Type . 8 When finished, click Schedul e . The system verifies that it has a brid ge wi th the capabili ties and resources required for your conference.
Polycom, Inc. 47 5 Conference and Par ticipant Details This chapter lists the conference and par t icipant detail fields for reference. It includes these sections: • Conference Details • Conferenc.
Polycom CMA System W eb Sche duling Guide 48 Polycom, Inc. Duration For a scheduled conference, how long the conference is scheduled to last. For a completed conference, how long the conference actua lly lasted. End Date/Time The date and time the conference ended T ype The type of conference.
Conference and Participant Deta ils Polycom, Inc. 49 Conference Features The Conference Features section has these fields. Audio Algorithm For a conference hoste d on an MCU, the audio compression ratio of the conferen ce data stream. Possible values are: • AUTO • G.
Polycom CMA System W eb Sche duling Guide 50 Polycom, Inc. Bridge (MCU) Features The Bridge (MCU) Featur es section, which applies only for conferences that use an MCU, has these fields. T120 Rate Possible values are: • None • HMLP - V ar • HMLP - 384 • HMLP - 320 • HMLP - 256 • HMLP - 192 • HMLP - 128 • HMLP - 6.
Conference and Participant Deta ils Polycom, Inc. 51 Par ticipants List The Participan ts section has these fields. Meet Me per Conf Whether or not the a conference is a Meet Me conference, for which .
Polycom CMA System W eb Sche duling Guide 52 Polycom, Inc. Par ticipant Details The Participant Details section has these fields. Section Description Call Info How the participant joined the call.
Conference and Participant Deta ils Polycom, Inc. 53 Callee Endpoint S tatus The state of the participant’s connection. Possible states include: • Connected • Disconnected • Help request • U.
Polycom CMA System W eb Sche duling Guide 54 Polycom, Inc. Par ticipant Settings The Participant Se tt in gs dialog box has these fields. If you select a Dial Option of Dial-Out for a participant without a managed endpoint, the Participan t Settings dialog box has these additional fields.
Conference and Participant Deta ils Polycom, Inc. 55 Number (H.323 and H.320 dial types) The participant’s phone number Use Modified Dial Number (H.320 dial type only) Click this check box to add a specific prefix to the participant’s phone number .
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Index Polycom, Inc. 57 Index A active conference. See conference adding conferences 19 Adobe Flash Player 2 advanced conference settings editing 39 assigning a lecturer 22 a video chairperson 22 audio-only conference 20 , 24 available commands, list of 10 B bandwidth.
Polycom CMA System W eb Scheduling Gu ide 58 Polycom, Inc. dial type setting for guest participants 21 , 26 , 27 dial-in option 41 dial-out option 41 E Edit Conference command 13 editing advanced conf.
Index Polycom, Inc. 59 participants adding guest 21 list of 10 list of, details 10 managing devices for 34 removing 30 , 34 setting endpoints for 25 participants field names 51 passwords for chairpers.
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An important point after buying a device Polycom 5.3 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 5.3 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 5.3 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 5.3 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 5.3 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 5.3, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 5.3.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 5.3. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 5.3 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
