Instruction/ maintenance manual of the product 300 and 310 Polycom
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Polycom, Inc. 1 USER GUIDE Polycom ® VVX ® 300 and 310 Busines s Media Phones Version 5.0.0 | August 2013 | 1725 - 49089 - 001 Rev C.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 2 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated i.
Polycom, Inc. 3 Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide .........................................................................
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 4 Managing Conference C alls .......................................................................................................... 30 In itiating Conference Calls .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 5 Logging In and Out of a P hone ...................................................................................................... 70 Placing Calls in the Logged-Out St ate .
Polycom, Inc. 6 About This Guide This guide uses a number of conventio ns that help you t o understand information and pe rform tasks. Conventions Used in this Guide This user guide contains terms, grap hical elements, and typographic c onventions.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 7 Icon A picture on the screen . The following types of icons are ava ilable on VVX phones: An icon that you can select to access a function, feature, sett ing, or application.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 8 Name Icon Description Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 9 Getting Started This chapter contains general information you need to know before you start using your Polycom phone. This chapter descr ibes phone ’s hardware and phone views and how to n avigate menus and enter data.
Polycom, Inc. 10 Getting Started This user guide helps you navigate and use your Polyc om ® VVX ® 3 00 or VVX 31 0 phone. It provides an overview of your phone, and walks you through tasks so you can suc cessfully use your phone t o perform basic and advanced phon e functions.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 11 Use the following table to understa nd the hardware feature s on your VVX 300 and 310 phone. Table 1: VVX 300 and 310 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 12 Troubleshooting: I Can’t Access Different Phone Views The views you can access depend on the number of calls your phone has, and whether your phone has an active call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 13 DND Enables Do Not Disturb fo r your phone. When DND is e nabled, your phone doesn’t ring and incoming calls go to voicemail. Settings Provides you with acce ss to phone features and settings you can u se to customize your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 14 Calls View You can access Calls view if your phone has an active and held call in progress, or you have one call on hold . In Call view, you can use the up an d down arrow keys to see all your active and held calls.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 15 Icon Description Icon Description Incoming call New messages Active conference Presence status (Available) P.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 16 Task Action Place a call Press Dial or use the right arrow key from a call list. Highlight calls in Calls view Use the up and down arrow keys to select a call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 17 Available Text Options in Mode Available Text Options in Encoding ASCII Latin (to enter accented characters).
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 18 Task Action Delete one or more characters Us e the left and right arrow keys until the cursor is positioned to the right of the characters you want to delete, and press .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 19 To access the Web Configuration Utility for y our phone: 1 Launch a web browser from a comp uter on the same network as your ph one. 2 In the address bar of your web browser, enter the IP address of your phone and press Enter .
Polycom, Inc. 20 Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform ba sic phone tasks that you can do on a daily basis.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 21 Troubleshooting : Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t w ork, your system administrator disabled the speakerphone option . You must use the handset or a headset to answer and place calls.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 22 If you don’t answer an incoming call within 10 seconds, the Inco ming Call window disap pears, and the incoming call is displayed in Call s view , as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 23 answers incoming calls using the spea kerphone. Ask y our system admini strator about enabling auto answer and setting how many times your phone rings before the c all is answered.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 24 Lines view shows you each line on your phone and ho w many calls each line ha s, as shown below. In this example, line 2326 has one active call, and line 2327 has one held call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 25 Calling from the Dialer The Dialer displays a list o f previously placed calls. Select one of the entries to automatically enter the number into the Dialer field, or, ent er a number.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 26 Note : Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 27 To redial a number: » From the Placed Calls list, as show n next, press Dial . Use the up and down arrow key to select other previ ously placed calls. Ending Calls You can end an active call in the following ways: Place the handset on the cradle.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 28 Enabling Headset Memory Mode This feature is useful for f ull-time headset users. You can s et up your phone so that all incoming and outgoing calls use your hea dset.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 29 To reject an incoming call: » From the Incoming Call wi ndow, press Reject . You can also reject an incoming call from Li nes and Calls view. The call goes directly to voicemail.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 30 To resume a held call: Do one of the following: From Lines view, press Resume . If more than one held call is o n the line, the last call that you held is resumed.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 31 Your system administrato r enables this feature on your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 32 Ending Conference Calls To end a conference, press End Call . By default, when y ou press End Call , the other people r emain connected unless your Systems A dministrator sets your phone t o end all connections when yo u end a conference call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 33 Press Hold to hold the per son. The held person can ’t hear any one , and no one can hear the held person.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 34 From Home view, select For w ard. From Home view, select Setting s and select Features > Forward . If your phone is idle, press the For w ard soft key from Lines view.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 35 Note : Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence calls on shared lines. For more information about shared lines, see Managing Shared Lines .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 36 If your phone is idle, the Do Not Disturb icon, , displays next to your phone lin e in Lines view, as shown next. If you have new messages or forwarding enabled, t he messages or forwardi ng icon displays instead.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 37 Power Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, press Set All . To automatically disable the feature for all lines, press Clear All .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 38 To view your Recent Call s list: » From Home view, select Directo ries > Recent Call s .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 39 You can do the following in the call entr y details window: Press Dial to call the contact. You can also press the right arrow key on your phone to automatically call the contact.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 40 In the Contact Directory, you can use the arrow keys to navigate to view a contact ’s informati on, or you can enter in search criteria to find your desir ed contact.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 41 Favorite Index An index number that displays in your Favo rites list. For more information about favorites, see Managing Favorite s . Label A label or title for your contact.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 42 Add contacts to your local Conta ct Directory. To view the Corporate Di rectory: » From Home view, select Directo ries > Corporate Dir ectory . By default, a blank search screen displays.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 43 Changing the Audible Ring setting Updating the Incomin g Call Ringtone You can personalize your phone ’s ringt one and pick unique ringtones for the different line s on your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 44 Changing the Audible Ring S etting You can choose where you hear the audible ringer on y our phone. You can set the audible rin ger to play from the handset, headset, or speaker.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 45 All your Favorites display in y our Favorites list. However, only thre e favorites display in Lines and Home view for VVX 300 and 310 phones. The following figure shows a sample Favorites list.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 46 3 Press Save . Managing Shared Lines If your phone shares a line with an other phone, all ph ones ring for an incoming call to one of the shared line. The call can be answered o n any of the phones of the shared line.
Polycom, Inc. 47 Using Advanced Features This chapter describes the advanced features available on y our Polycom phone. Advanced f eatures available for Polycom VVX 300 and 310 phones include joining .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 48 Updating Your Status You can update your status on your p hone to allow people to monitor y our status from their phones. When you update your status on you r phone , y our new status is visible to other s .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 49 To enable your status to automaticall y change: 1 From Home view, select Setting s > Basic > Prefere nces > Presence > Idle Timeout .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 50 Blocking Contacts Any of your contacts can a dd you to their buddy list and monitor y our status. You can prevent certain contacts from monitoring your stat us by blocking the c ontact in your Contact Directory.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 51 Y ou can monitor your buddi es and their statuses from your B uddy Status list, Home view, and Lines view.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 52 The idle browser shows non-inte ractive web content on the idle s creen that displays when yo ur phone is idle. You cannot display the Idle Browser during an activ e call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 53 Navigation Key Action Refresh the current web page. Stop refreshing.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 54 Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcast s. A Priority broadcast interrupts Normal b roadcasts or act ive calls.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 55 If you release Talk while you’re sending the broadcast, t he broadcast temporarily stops and enters a 1 0 second waiting period. During t his period, the channel remains o pen to give people a chance to reply.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 56 During a waiting period, you can p ress and hold Talk and talk to all t he people listening on the channel. When you finish talking, release Talk . The broadcast enters anothe r waiting period until some one broadcasts again.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 57 Updating Channel Subscriptions You can subscribe to any chann el that has been enabled by y our system administrator and display s in your channels list. When you subscribe to a channel, you can send and receive PTT broa dcasts on that channel.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 58 Sending Pages By default, group page are sent usi ng Paging Group 1, which is th e default group for y our phone. You can change your default paging group to another group, which is d escribed in Updating the Defa ult Paging Group .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 59 Receiving Pages During Active Calls How you handle a page when you’r e in an active call depends on the page priority and whether yo u have enabled the feature to receive a page when you’re in an active c all.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 60 To update your Paging Group su bscriptions: 1 From Home view, select Setting s > Basic > Prefere nces > Paging/PTT Con figuration > Group Paging . 2 From the Group Paging Conf iguration screen, select Group Subs criptions .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 61 Your system administrato r has assigned you login cre dentials — a domain, user name, and passw ord — so you can access the Calendar f rom your phone. If enabled, the Cal endar icon displays in Home vi ew, as shown below.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 62 Opening and Closing the Calendar The Calendar displays meetings in t hree views: Day, Month and M eeting view. To open the calendar: » From Home view, select Calendar .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 63 To select another day, use the up, down, left, or right arrow key to select the day. To close the Calendar and display the Home screen, press or Exit .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 64 View the numbers that you can call to join the meeting. Select a meeting number to join the meeting. Do one of the following to navigate in Meeting view: To see the meeting details, scr oll up or down.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 65 Joining Meetings from the Calendar You can join meetings from the Calendar either of the following w ays: .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 66 Using a Mouse and Keyboa rd with Your Phone You can use your computer’s mo use and keyboard to ent er information and navigate scre ens on your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 67 To quit Polycom Desktop Conne ctor: 1 Right-click the Polycom Desktop Conn ector icon, , in the Windows system tray and sel ect Exit . 2 The message Are you sure you w ant to stop Polycom Desktop Connector Server? displays.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 68 Hold Alt + Up Arro w key to increase the volume, and Alt + Down Arro w key to decrease the volume. Use the mouse scroll whe el to navigate through lists and menus.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 69 Function Key Action Alt+F9 Press End Call Alt+F11 Press Alt+F12 Press Automatic Call Distribution (ACD) Sign.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 70 Logging In and Out of a Phone If the User Login feature i s enabled and required on your pho ne, you have to log in to your phone before you begin us ing the phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 71 To place a call to an authorized n umber from a phone i n the logged-out state : 1 Press New Call . 2 From the Place an Authorized Call screen, select the number you want to call and pres s Dial .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 72 Understanding Your User Pa ssword You are assigned a user pa ssword that you can use answer calls from your locked phone an d unlock the phone. By default, y our user password is 123 .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 73 Placing and Answering from a Locked Phone From a locked phone, anyone can dial t he standard emergency number, such as 911, and up to five other authorized numbers that an administ rator can set up.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 74 Note : Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the U.
Polycom, Inc. 75 Customizing the Phone’s Display In the previous chapters, you learned h ow to customize call s , such as how to change call volu me, forward incoming calls, or divert ca lls from a contact. But what if you want to customize the display? This chapter shows you how you can customiz e your phone’s screen.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 76 You can choose from a va riety of time and date dis play formats, including options to display the day, month, or year. You can also turn off the time and date display so the display doesn’t show at a ll.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 77 When you change the Maximum Intensity, you modify t he entire backlight intensity scale. For example, if you decrease the Maximum Intensity , the low, medium, and high levels for both Backlight On and Backlight Idle intensities de crease.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 78 Changing the Background Pic ture To change the background p icture: 1 From Home view, select Setting s > Basic > Prefere nces > Background > Select Background .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 79 5 Click Save . The file is added to the list of possible backgrounds. To sele ct the new file, see Changing th e Background Picture . Displaying Screen Savers Another way to personalize your phone is to use the idle browser a s a screen saver.
Polycom, Inc. 80 Troubleshooting If your phone is unable to o perate properly, you need to find or troubleshoot known issues. To solve issues with your phone, your sy stem administrator can ask y ou to restart your phone, upd ate the phone’s configuration, or test phone hardware.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 81 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone.
Polycom, Inc. 82 Getting Help This chapter provides reso urces where you can acce ss useful Polycom or partner docum ents and web links. Related Documents For additional information about t he VVX 300.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 83 The Polycom Community The Polycom Community gives you acce ss to the latest developer and support information. Participate in discussion forums to share idea s and solve problems with y our colleagues.
Polycom, Inc. 84 Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 85 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose th.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 86 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 87 Latviski [Latvian] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 300/VVX 310 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 88 Special Conditions for this User Guide PTC General Warning : The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 89 Restriction of Hazardous Substances Directive (RoHS) All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting RoHSinformation@polycom.
An important point after buying a device Polycom 300 and 310 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 300 and 310 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 300 and 310 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 300 and 310 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 300 and 310 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 300 and 310, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 300 and 310.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 300 and 310. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 300 and 310 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
