Instruction/ maintenance manual of the product 2000 Polycom
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P olycom RMX™ 2000 System Administr ator ’s Guide Ve r s i o n 4.1.1 | October 2009 | DOC251 1D.
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various oth er countries.
Regulatory Notices United St ates Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Chinese Communication C ertificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices.
Polycom RMX 2000 Administrator ’s Guide i T able of Contents Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Conferencing Modes .............. .............. ............... .............. ................. .... 1-3 Standard Conferencing .
T able of Contents ii Guidelines for Sending Content to Legacy Endpoints .... 2-16 Interoperability with Polycom CMA and DMA .............. 2-17 Content Display on Legacy Endpoints ........................ ...... 2-18 Enabling the Send Content to Le gacy Endpoints Option .
Polycom RMX 2000 Administrator ’s Guide iii Starting an Ongoing Conference From a Template ......... 2-48 Cascading Conferences - Star Topology ..................... .............. ........ 2-49 Enabling Cascading ......................... .........
T able of Contents iv Creating SIP Factories ............ .............. ............... .............. ........... 4-12 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Viewing the Address Book .................... ...
Polycom RMX 2000 Administrator ’s Guide v Viewing and Modifying Reservations .............. .............. ........... 6-18 Using the Week and Day views of the Reservations Calendar ........ .............. .............. .............. .............
T able of Contents vi Conference Level Monitoring ........................ .............. ................. ........ 9-3 Monitoring Operator Conf erences and Participants Requiring Assistance ......... ................. .............. .............. .
Polycom RMX 2000 Administrator ’s Guide vii Obtaining ISDN/PSTN required information ............... 12-28 Modifying an ISDN/PSTN Network Service ................... ...... 12-36 IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T able of Contents viii Defining the IVR Service for Gateway Calls ................. . 15-12 Defining the Conference Profile for Gateway Calls ...... 15-16 Defining the Gateway Profile ......................... .............. .... 15-17 Displaying the Connecti on Information - System Configuration .
Polycom RMX 2000 Administrator ’s Guide ix Configuring the Video/Voice Resources in MPM+ Mode ........... .............. .............. ............... .............. .............. ... 16-42 Flexible Resource Capacity ................ .............
T able of Contents x Audit Events ...... .............. ................. .............. .............. .............. . 16-84 Alerts and Faults ............. .............. ................. .............. ....... 16-84 Transactions ............ ....
Polycom RMX 2000 Administrator ’s Guide xi Conference Access Validation - Chairperson Only (Upon Request) .......... .............. ............... .............. .............. .............. ......... D-9 System Setti ngs for Ad Hoc Conf erencing and External Database Authentication .
T able of Contents xii Setting the Trusted Host and Static Route for RM X in the OCS ............ .............. .............. ............... ................. .............. ............ H-2 Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation .
1-1 1 Conference Profiles Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference paramete rs such as Bit Rate, Video Layout, Encryption, etc.
Chapter 1-Conferenc e Profiles 1-2 This Profile is automatically assig ned to the foll owing conferencing entities: Echo Suppression Enabled Keyboard Noise Suppression Disabled Video Quality Sharpness Video Clarity™ Enabled Content Video Definition • Content Sett ings: Graphics • Content Protocol: Up to H.
Polycom RMX 2000 Administrator ’s Guide 1-3 Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the part icipant’s endpoint and the quality of the video. When defining a new c onference Profile, the system uses default values for standard conferen cing.
Chapter 1-Conferenc e Profiles 1-4 • Video Clarity - Video Clarity feature a pplies video enhancing algorithms to incoming video st reams of resolutions up to and including SD.
Polycom RMX 2000 Administrator ’s Guide 1-5 Supplemental Conf erencing Features In addition to Standard Conferencing the following features can be enabled: • H.239 – Allows compliant endpoints to transmi t and receive two simultaneous streams of conference data to enable Content sharing.
Chapter 1-Conferenc e Profiles 1-6 Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the Conferen ce Profiles button. The Conference Profiles are displayed in the List pane.
Polycom RMX 2000 Administrator ’s Guide 1-7 Profile T oolbar The Profile toolbar prov ides quick access to the Profile functions: Line Rate The maximum bit rate at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generat ed by the system.
Chapter 1-Conferenc e Profiles 1-8 Defining Profiles Profiles are the basis for the defi nition of all ongoi ng conferences, Reservations, Meeting Rooms, En try Queues, and Conference Templates and they contain only conference propertie s. To define a new Profile: 1 In the RMX Management pane, click Conference Profiles .
Polycom RMX 2000 Administrator ’s Guide 1-9 3 Define the Profile name and, if required, the Profile general parameters: T able 1-4 New Profile - General Parameters Field/Option Description Display N.
Chapter 1-Conferenc e Profiles 1-10 4 Click the Advanced tab. High Definition Video Switching If the Operator Conference option is selecte d, this option is disabled, and the selectio n is cleared.
Polycom RMX 2000 Administrator ’s Guide 1-11 The Ne w Profile – Advanced dialog box opens. 5 Define the following parameter s: T able 1-5 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryptio n for the conference.
Chapter 1-Conferenc e Profiles 1-12 Auto T erminate When selected (default), the conference aut omatically ends when the terminatio n conditions are me t: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Polycom RMX 2000 Administrator ’s Guide 1-13 6 Click th e Video Qual ity tab. The New Profile – Video Quality dialog box opens. Keyboard Noise Suppression Select this option to let th e system use an algorithm to search for and detect keyboard noises and automatically mute them when detected.
Chapter 1-Conferenc e Profiles 1-14 7 Define the following parameters: T able 1-6 New Profile - Video Quality Parameters Field/Option Des cription People V ide o Definition Video Quality Depending on the amount of movement contained in the conference video, select eithe r: • Motion – for a higher frame rate without increased resolution.
Polycom RMX 2000 Administrator ’s Guide 1-15 Content Video Definition Content Settings Select the transmission mode for the Content chann el: • Graphics — basic mode, intended fo r normal graphi.
Chapter 1-Conferenc e Profiles 1-16 8 Click the Video Settings tab. The New Profile - Video Setting s dialog box opens. 9 Define the video dis play mode and layout using the followi ng parameters: T able 1-7 Profile Properties - Video Settings Field/Option Des cription Presentation Mode Select this option to activate the Presentation Mode.
Polycom RMX 2000 Administrator ’s Guide 1-17 Lecture View Switching Select this option to enable automatic switching of particip ants on the Lect urer ’s screen when Lecture Mode is enabled for the conference.
Chapter 1-Conferenc e Profiles 1-18 Auto Layout Select this option to let th e system automatically select the conference layout based on the number of participant s currently connected to the conference.
Polycom RMX 2000 Administrator ’s Guide 1-19 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and the n select the windows array. The selected layout appears in the Video Layout pane . The RMX supports the VUI addition to the H.
Chapter 1-Conferenc e Profiles 1-20 11 Click the Skins tab to modify the background and frames. The New Profile - S kins dialog box opens. 12 Select one of the Skin options.
Polycom RMX 2000 Administrator ’s Guide 1-21 The Ne w Profile - IVR dialog box opens. 14 If required, set the following pa rameters: T able 1-10 Profile Properties - IVR Field/Option Description Conference IVR Service The default conferen ce IVR Service is selected.
Chapter 1-Conferenc e Profiles 1-22 15 Optional . Click the Recording tab to enable conference recording with Polycom RSS 2000 . 16 Select the Enable Re cording check box.
Polycom RMX 2000 Administrator ’s Guide 1-23 17 Define the following parameter s: 18 Click OK to complete the Profile definition. A new Profile is created and adde d to the Conference Profiles list. Modifying an Ex isting Profile You can modify any of the Profile’s parameters but you cannot rename the Profile .
Chapter 1-Conferenc e Profiles 1-24 Deleting a Conference Profile To delete a Conference Profile: 1 In the Conference Profiles list, select the Conference Profile you want to delete. 2 Click the Delete Profile () button. or Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu.
2-1 2 Additional Conferencing Information Various conferencing modes and vi de o features require additional settings, such as system flag settings, confe rence parameters and other settings. In depth explanations of th ese additional s ettings are described in the following sections.
Chapter 2-Additional Conferencing Information 2-2 For conferences with more participants than display squares, the RMX dynamic video mix capabili ty allows the viewed sites to be modified throughout the conference.
Polycom RMX 2000 Administrator ’s Guide 2-3 The following Video protocols are supported: • H.261 - the video compression algorith m mandatory to all endpoints. It is used by endpoints that do not support other protocols. • H.263 - a video compression algorithm that provides a better video quality than H.
Chapter 2-Additional Conferencing Information 2-4 Additional Video R esolutions in MPM+ Mode The following higher video qua lity resolutions are available when the RMX is working in MPM+ Mode : • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps.
Polycom RMX 2000 Administrator ’s Guide 2-5 Video Display with CIF , SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the follow.
Chapter 2-Additional Conferencing Information 2-6 For information about setting system flags, see "System Configuration” on page 16-10 . CP Conferencing with H .
Polycom RMX 2000 Administrator ’s Guide 2-7 The creation of a new H.263 4CIF slide is supported in the IVR Service in addition t o the curre nt H.263 IVR slide. If users utiliz e the defau lt Polycom slides that are delivered wi th RMX 2000, the slide’s resolution will be as defined in the profile, i.
Chapter 2-Additional Conferencing Information 2-8 High Definition Video Switching High Definition Video Switching enab les compliant endpoints to connect to conferences at resolutions of 1280x720 pixels (720p) at line rat es ranging from 384kbp to 4Mb and 1920 x 1080 pi xels (1080p) at line rates ranging from 384kbp to 6Mbps (with MPM+).
Polycom RMX 2000 Administrator ’s Guide 2-9 Enabling HD Video Switching For the MCU to ru n HD Video Switching conferences the following criteria must be met: •T h e HD_THRESHOLD_ BITRATE flag must be set in the System Configur ation . The value of th is flag is t he system minimum threshold bit rate.
Chapter 2-Additional Conferencing Information 2-10 To Create an HD Enabled Profile: 1 In the New Profile – General tab , in the Line Rate field, enter a bit rate that is higher than the define d HD threshold. 2 Select the High Definition Video Switching check box.
Polycom RMX 2000 Administrator ’s Guide 2-11 Monitoring High Definition Video Switching Conferences HD conferences appear with the HD ( ) icon in the confe rences list to indicate the currently running HD conference(s). Monitoring is done in the same way as for standard conferences.
Chapter 2-Additional Conferencing Information 2-12 H. 2 3 9 The H.239 protocol allows compliant endpoints to transmit and receive two simultaneous video streams: • People Conference – Continuous P.
Polycom RMX 2000 Administrator ’s Guide 2-13 The following table shows the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Content Protocol H.263 Annex T and H.264 protocols are supported for the Content transmission.
Chapter 2-Additional Conferencing Information 2-14 When set to YES , the RMX checks frame rate, bit rate, resolution, annexes and all other parameters of the Content mode as declared by an endpoint during the capabilities negotiation phase.
Polycom RMX 2000 Administrator ’s Guide 2-15 5 Click th e Video Qual ity tab. 6 In the Content Video De finition section, select the Content Settings and Protocol as follows: T able 2-5 H.
Chapter 2-Additional Conferencing Information 2-16 7 Click OK. Sending Content to Legacy Endpoints The RMX can be configured to send Content to H.323/SIP/ISDN endpoints that do not support H.
Polycom RMX 2000 Administrator ’s Guide 2-17 If the system cannot allocate the resource required for sending the Content, the conference status changes to “Content Re source Deficiency” and Content will not be se nt to the legacy endpoints.
Chapter 2-Additional Conferencing Information 2-18 A new conference can be started on the DMA using a Conference Profile that is defined on the RMX or by defi ning all the conference parameters.
Polycom RMX 2000 Administrator ’s Guide 2-19 Enabling the Send Content to Legacy Endpoints Option The Send Co ntent to Legacy Endpoint option is enabled in the Conference Profile - Video Setting s tab.
Chapter 2-Additional Conferencing Information 2-20 Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to d isplay Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT.
Polycom RMX 2000 Administrator ’s Guide 2-21 CP_LA YOUT_ 1P2HOR_U P CP_LA YOUT_1P 2VER CP_LA YOUT _2X2 CP_LA YOUT_ 1P3HOR_U P CP_LA YOUT_1P 3VER CP_LA YOUT_ 1P4HOR_U P CP_LA YOUT_ 1P4HOR CP_LA YOUT_.
Chapter 2-Additional Conferencing Information 2-22 4 Click OK . The flag is updated in the MCMS_P ARAMETERS list. 5 Click OK . Stopping a Content Session In some cases, when one participant ends the Conte nt session from his/ her endpoint, the Content token is no t released and other participants cannot send Content.
Polycom RMX 2000 Administrator ’s Guide 2-23.
Chapter 2-Additional Conferencing Information 2-24 Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other confere nce participants in the selected layout while he/she is speaking.
Polycom RMX 2000 Administrator ’s Guide 2-25 Selecting the Conference Lecturer A conference can be set to Lecture Mode when: • Defining a new ongoing Conference, after the adding or defining th e .
Chapter 2-Additional Conferencing Information 2-26 Lecture Mode Monitoring A conference in which the Lecture Mode is enabled is st arted as any othe r conference. The conference runs as an audio activated Continuous Presence conference until the lecturer connects to the conference .
Polycom RMX 2000 Administrator ’s Guide 2-27 When Lecture Mode is enable d for the conference, the lecturer is indicated by an icon ( ) in the Role column of the Participants list.
Chapter 2-Additional Conferencing Information 2-28 • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor wi ndow by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the le cturer by selecting another video layout.
Polycom RMX 2000 Administrator ’s Guide 2-29 Closed Captions Endpoints can provide real-time te xt transcriptions or language translations of the video conference by displaying closed captions.
Chapter 2-Additional Conferencing Information 2-30 — Encrypted and non-encrypted conferences. — Conferences with Content. Enabling Closed Captions Closed Captions are enabl ed by a system flag. By defa ult, Closed Captions are disabled. To change the flag value: 1 On the RMX 2000 menu, click Setup > System Configuration .
Polycom RMX 2000 Administrator ’s Guide 2-31 Media Encryption Encryption is available at the confer ence and participant level s, based on AES 128 Media Encryption and DH 1024 Key Exchange standards. Media Encryption guidel ines: • Encryption is not available in all countries and it is enabled in t he MCU license.
Chapter 2-Additional Conferencing Information 2-32 Conference access is set in the system configuration by the flag ALLOW_NON_ENCRYPT_PARTY_IN _ENCRYPT_CONF as follows: Encrypted Entry Queue Access To be able to join a conference from an Entry Queue as an encrypted participant, encryption must be enabled in the Profi le assigned to the Entry Queue.
Polycom RMX 2000 Administrator ’s Guide 2-33 Table 2-8 summarizes the dependencies between the connecting participant’s defined encryption st atus, the Conference/Entry Queue encryption setting and the flag setting.
Chapter 2-Additional Conferencing Information 2-34 Encryption Flag Settings To modify the Encryption flag: 1 Click Setup>System Configuration . The System Flags dialog box opens. 2 Set the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag to YES or NO .
Polycom RMX 2000 Administrator ’s Guide 2-35 Enabling Encryption at the Participant Level (IP Only) You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration.
Chapter 2-Additional Conferencing Information 2-36 Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark i n the Encryption column in the Particip ants list pane.
Polycom RMX 2000 Administrator ’s Guide 2-37 LPR – Lost P ack et R ecovery Lost Packet Recovery ( LPR ) and Dynamic Bandwidth Allocation ( DBA ) help minimize media quality degradation that can result from packet loss in the network.
Chapter 2-Additional Conferencing Information 2-38 Lost Pack et Recovery Guidelines • LPR is supported in H.323 netw orking environments only. •I n LPR -enabled Continuous Presence conferences: — Both LPR -enabled and non LPR -enabled endpoints are supported.
Polycom RMX 2000 Administrator ’s Guide 2-39 Monitoring Lost Pack et Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes.
Chapter 2-Additional Conferencing Information 2-40 In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels.
Polycom RMX 2000 Administrator ’s Guide 2-41 T elepresence Mode RMX 2000 supports t he Telepresence Mode all owing multiple participants to join a telepresence conference from RPX and TPX high definition rooms as well as trad itional, standard definition video conferencing systems.
Chapter 2-Additional Conferencing Information 2-42 Conference Level • If the RMX is not licensed for Telepresence Mode , the Telepr esence option is not displayed in the New Profile dialog box •A Telepresence conference must have Telepresence Mode enabled in its profile.
Polycom RMX 2000 Administrator ’s Guide 2-43 RPX and TPX Video Layouts Additional video la youts have been created to give Telepresence operators more video layout options when conf iguring TPX and RPX room systems. These additional video layout op tions are only available when Telepresenc e is selected in the conference profile.
Chapter 2-Additional Conferencing Information 2-44 5 9 10+ T able 2- 9 TPX / RPX – Additional Video Layouts (Continued) Number of End points Layouts TPX RPX.
Polycom RMX 2000 Administrator ’s Guide 2-45 The following example illust rates the use of standard and additional RMX Telepresenc e layouts when connecting four Room Systems as follows: • Two TPX.
Chapter 2-Additional Conferencing Information 2-46 Enabling T elepresence Conference Level Telepresence Mode must be configur ed in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Conference Profiles .
Polycom RMX 2000 Administrator ’s Guide 2-47 5 Select the required video layout. 6 Click OK . R oom (Participant/Endpoint) Level Setting the participant/endpoint Telepresence Mode configures the RMX to receive the video format of the RPX or TPX room endpoints.
Chapter 2-Additional Conferencing Information 2-48 For more information, see the RMX 2000 Administrator ’s Guide , “ Adding a new participant to the Address Book” on page 4-4 . 3 Click the Advanced tab. 4 Select the Telepresence Mode for the participant: 5 Click OK .
Polycom RMX 2000 Administrator ’s Guide 2-49 Starting an Ongoing Conf erence From a T emplate An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Templ ate you want to start as an ongoing conference.
Chapter 2-Additional Conferencing Information 2-50 Cascading Conferences - Star T opology Cascading enables administrators to connect one conference directly to another conference using an H.323 connection , creating one large conference. The conferences can run on the same MCU or different MCUs.
Polycom RMX 2000 Administrator ’s Guide 2-51 When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows.
Chapter 2-Additional Conferencing Information 2-52 Enabling Cascading Cascading two conferences requires that the following procedures are implemented: • Creating the cascade-enabled Entry Queue A cascade-enabled Entry Queue mus t be created in the MCU h osting the destination conference (Conference B).
Polycom RMX 2000 Administrator ’s Guide 2-53 3 Define the standard Entry Queu e parameters (as described in Chapter 3). 4 In the Cascade field, select Mast er or Slave depending on the Master/ Slave relationship.
Chapter 2-Additional Conferencing Information 2-54 Creating the Dial-out Cascaded Link The dial-out link (participant) is crea ted or added in the linked conference (Conference A).
Polycom RMX 2000 Administrator ’s Guide 2-55 6 There are two methods to de fine the dial ing string : A Using the MCU’s IP Address and the Alias string.
Chapter 2-Additional Conferencing Information 2-56 8 In the Cascade field, select: — Slave , if the partic ipant is define d in a conference running on a Slave MCU and will connect to the Master MCU (in the cente r of the topology).
Polycom RMX 2000 Administrator ’s Guide 2-57 Enabling Cascaded Conferences without Password If a password is assigned to the linked conference, casca ded links will be prompted for a password when connecting to it (Confere nce A). Administrators have the option of alte ring the MCU settings to enable cascaded links to connect without a passwor d.
Chapter 2-Additional Conferencing Information 2-58 Monitoring Cascaded Conferences To monitor both conferences at the same time, two instances of the RMX Web Clients must be opened (one fo r each MCU) by entering the IP Address of each MCU. If both conf erences are running on the same MCU, only one RMX Web Client window is required.
Polycom RMX 2000 Administrator ’s Guide 2-59 Creating the Dial- out Link from a Conference Running on the MGC to the Conference Running on the RMX I n th e s a m e w a y t h at t h e d i a l - ou t c a s c a d e d l in k i s c r e a te d i n t h e R M X , y o u can create a dial-out participant in the MGC.
Chapter 2-Additional Conferencing Information 2-60 Cascading Conferences - H .239- enabled MIH T opology H.239 Multi-Hierarchy (MIH) cascading is available to RM X users enabling them to run very large confer ences on different MCUs in multiple levels of Master-Slave rela tionships using an H.
Polycom RMX 2000 Administrator ’s Guide 2-61 • DST MCS 4000 MCU s connect as endpoints to the RMX s or MGC s on higher levels. Figure 2-5 MIH Cascade Levels MIH Cascading Guidelines Master and Sla.
Chapter 2-Additional Conferencing Information 2-62 Figure 2-6 MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.
Polycom RMX 2000 Administrator ’s Guide 2-63 The following table summarizes Video Session Modes line rate options that need to be selected for each conference in the cascading hierarchy according to the cascading topology: H .239 Content Sharing Content sharing is controlled by means of a token.
Chapter 2-Additional Conferencing Information 2-64 • The following table lists the bit ra t e allocated to the Content channel from the video channel in each of the three Content modes: Setting up M.
Polycom RMX 2000 Administrator ’s Guide 2-65 • Create a cascade-enabled Entry Queue for dial-in connections (you create it once for al l cascading links using the same line rate ) . • Create the Master and Slave confer ences, defining the appropriate line rate and whether it is a CP conference or HD Video Switching conference.
Chapter 2-Additional Conferencing Information 2-66 Creating a Cascade Enabled Entry Queue C ascade-enabled Entry Queues do not play IVR prompts and video slide displays associated with standard Entry Queues. Depending on the dialing direction, a cascade-enabled Entry Queue is defined either on the MCU on level 1 or on level 2.
Polycom RMX 2000 Administrator ’s Guide 2-67 The Ne w Entry Queue dialog box is displayed. 3 Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameter s, see the RMX 2000 Administrator’s Guide, Entry Queues on page 4-1 .
Chapter 2-Additional Conferencing Information 2-68 Creating the Cascaded Conferences The table below lists the line rates that should be used when defining the conference Profiles for cascaded conferences on the RMX 2000 on both Level 1 and Level 2.
Polycom RMX 2000 Administrator ’s Guide 2-69 The Ne w Participant - General dialog box is displayed. 3 Define the following parameter s: T able 2-15 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out .
Chapter 2-Additional Conferencing Information 2-70 Alias Name If you are using th e target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conference.
Polycom RMX 2000 Administrator ’s Guide 2-71 4 Click th e Advanced tab. 5 In the Cascade field, select: — Slave , if the par ticipant is defined in a conference r unning on a Slave MCU. — Master , if the participant is defined in a conference running on the Master MCU .
Chapter 2-Additional Conferencing Information 2-72 MGC to RMX 2000 Cascading MGC is always on level 1 and must be set as the Master MCU. If the cascading topology includes addition al MGCs as well as RMXs it is recommended to define Video Swi tchin g conferences for all the cascading conferences in the topology.
Polycom RMX 2000 Administrator ’s Guide 2-73 Setting the flags in the MGC Flag setting is required to ensure the correct MCU behavior for cascading conferences. It is performed once pe r MCU. 1 In the MGC Manager, ri ght-click the MCU icon and then cl ick MCU Utils>Edit “system.
Chapter 2-Additional Conferencing Information 2-74 fixed mode in Dual Stream Video Switching cascading conferences — ENABLE_H239_ANNEX_T=YES This flag should be set to th e same value (YES/NO) as the settings of the RMX flag H263_ANNEX_T 3 Click OK .
Polycom RMX 2000 Administrator ’s Guide 2-75 For more details on the definition of new Entry Queues refer to the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links” .
Chapter 2-Additional Conferencing Information 2-76 Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix o f MCU B, EQ ID, Destination Conference ID, and Password, as follows: MCU Prefix EQ ID##Conference ID##Password (Password is optional) 5 Click the Advanced tab and in the Node Type field, select Terminal .
Polycom RMX 2000 Administrator ’s Guide 2-77 Setting the Flags on the RMX 2000 When running conferences in mixe d environment (RMX 2000 and MGC) there may be small differences be tween the line rates each MCU is sending.
Chapter 2-Additional Conferencing Information 2-78 3 If the MGC is dialing the RMX and the cascaded link connects to the conference via the Cascade-enab led Entry Queue without being prompted for the conference passwor d, set the flag to YES as follows: — ENABLE_CASCADED_LINK_TO_J OIN_WITHOUT_PASSWO RD=YES 4 Click OK .
Polycom RMX 2000 Administrator ’s Guide 2-79 Defining the Cascading Conferen ces The table below lists the line rates an d the video settings that should be used when defining the conference s on the MGC.
Chapter 2-Additional Conferencing Information 2-80 The New Participant - General dialog box is displayed. 3 In the Name field, enter a participant name. 4 In the Dialing Direction field, select Dial-out . 5 In the Type list field, verify that H.323 is selected .
Polycom RMX 2000 Administrator ’s Guide 2-81 Method B (Using a gatekeeper): In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination C onfe rence ID, and Pas.
Chapter 2-Additional Conferencing Information 2-82 Starting and Monitoring MIH Cascading Conferences MIH cascading conferences are starte d in the same way as standard conferences. • Cascade enabled dial-out link participants on RMX 2000 MCUs are connected automatically.
Polycom RMX 2000 Administrator ’s Guide 2-83 To monitor cascading enabled conferences: In the Conferences Lis t pane, select all the MIH Cascading enabled conferences.
Chapter 2-Additional Conferencing Information 2-84 Viewing Participant Properties Viewing Participant Properties enables RMX Web Client users to view the connection capabilities an d status of the link.
3-1 3 Meeting R o oms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the f irst participant dials into it. ISDN/PSTN participant s can dial-in di rectly to a Meeting Room without connection through an Entry Queue.
Chapter 3-Meeting Rooms 3-2 Meeting R ooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: 1 In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms List is displayed.
Polycom RMX 2000 Administrator ’s Guide 3-3 The Meeting Room List columns include: T able 3-2 Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of th e Meeting Room in the RMX Web Client . (green) An active video Meeting Room that was activated when th e first particip ant connected to it.
Chapter 3-Meeting Rooms 3-4 Meeting R oom T oolbar & Right - click Menu The Meeting Room toolbar and right- click menus provide the following functionality: T able 3-3 Meeting Room T oolbar an d Right-click Menus T oolbar button Right-click menu Description New Meeting Room Select this button to create a new Meeting Room.
Polycom RMX 2000 Administrator ’s Guide 3-5 Creating a New Meeting R oom In the Meeting Rooms pane, click the New Meeting Ro om button or right-click an empty area in the pane and then click New Meeting Room . The Ne w Meeting Room dialog box appears.
Chapter 3-Meeting Rooms 3-6.
4-1 4 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-d ial lobby and are routed to their destination conference according to the Confer ence ID they en ter .
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-2 Different Entry Queues can be cr eated to accommodate different conferencing parameters (by assignin g different Profiles) and prompts in different languages (by assigning different Entry Queue IVR Services ).
Polycom RMX 2000 Administrator ’s Guide 4-3 Defining a New Entry Queue You can modify the properties of the default Entry Queue and define additional Entry Queues to suit di fferent conferencing requirements. To define a new Entry Queue: 1 In the RMX Management - Rarely Used pa ne, clic k Entry Queues.
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-4 2 In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens.
Polycom RMX 2000 Administrator ’s Guide 4-5 Display Name (cont.) • European and Latin text length is approximate ly half the length of the maximum. • Asian text length is app roximately one third of the length of the maximum. The maximum length of text fields also varies according to the mixture of character sets (Unicode and ASCII).
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-6 Entry Queue IVR Service The default Entry Queue IVR Service is selected . If required, select an alternate Entry Qu eue IVR Service, which includes the required vo ice prompts, to guide participant s during their connection to the Entry Queue.
Polycom RMX 2000 Administrator ’s Guide 4-7 4 Click OK . The new Entry Queue is added to the Entry Qu eues list. Listing Entry Queues To view the list of Entry Queues: In the RMX Management - Rarely Used pa ne, clic k Entry Queues . The Entry Queues are listed in the Entry Queues pan e.
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-8 Modifying the EQ Properties To modify the EQ: In the Entry Queues pane, either double-click or right-click and select Entry Queu e Properties of the selected Entry Queue in the list.
Polycom RMX 2000 Administrator ’s Guide 4-9 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit EQ. The Entry Queue selected as Transit Ent ry Queue is displayed in bold. To cancel the Transit Entry Queue setting: 1 In the RMX Management - Rarely Used pa ne click Entry Queues .
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-10 Ad Hoc Conferencing The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the E ntry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU.
Polycom RMX 2000 Administrator ’s Guide 4-11 Gateway to P olycom® Distributed Media Application™ (DMA™) 7000 Gateway to Polycom® Distributed Media Applica tion™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-12 SIP Factories A SIP Factory is a conferencing entity tha t enables SIP endpoints to create Ad Hoc conferences.
Polycom RMX 2000 Administrator ’s Guide 4-13 3 Define the following parameter s: T able 4-3: New Factory Propertie s Option Description Display Name Enter the SIP Factory name that wi ll be displayed. The Display Name is the c onferencing entity name in native language character sets to be displayed in the RMX Web Client.
Chapter 4-Entry Queue s, Ad Hoc Conferences and SIP Factories 4-14 4 Click OK . The new SIP Factory is added to the list. Profile The default Profile is selected by default. If required, select the conference Profil e from the list of Profiles defined in the MCU.
5-1 5 Address Book The Address Book is your database and information storage for the people and businesses you communica te with. The Address Book stor es, among many other fields, IP addresses, phone numbers and network communication protocols used by the pa rticipant ’s endpoint.
Chapter 5-Address Book 5-2 Viewing the Address Book You can view the participants currently defined in the Address Book. Th e first time the RMX Web Client is accessed, the Address Book pane is displayed. Displaying and Hidi ng the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header.
Polycom RMX 2000 Administrator ’s Guide 5-3 Click the tab to re-open the Address Book . The following information is displayed for each participant. The fields displayed vary accordingly, when viewing the full display or the docked Address Book pane.
Chapter 5-Address Book 5-4 Adding a P articipant to the Address Book Adding participants to the Addres s Book can be performed by the following methods: • Directly in the Address Book. • Moving or saving a participant from an ongoing conference to the Address Book.
Polycom RMX 2000 Administrator ’s Guide 5-5 2 Define the following fiel ds: T able 5-2 New Participant – General Properties Field Description Name Enter the name of the parti cipan t or the endp oint as it will be displayed in the RMX Web Client. The Name field can be modified u sing Unicode encoding.
Chapter 5-Address Book 5-6 Dialing Dire ction Select the dialing direction : • Dial-in – The participant dials in to the conference. • Dial-out – The MCU dials out to the participant. Notes: • This field appl ies to IP participants only . • Dial-out is forced when defining an ISDN/PSTN partic ipant.
Polycom RMX 2000 Administrator ’s Guide 5-7 Alias Name/T ype (H.323 Only) If you are using the endpoint’s alias and not the IP address, first select the type of alias and then enter the endpoint’s alias: • H.323 ID (alphanumeric ID) • E.164 (digits 0-9, * and # ) • Email ID (email address format, e.
Chapter 5-Address Book 5-8 3 Usually, additi onal defi nitions are not required and you can use the system defaults for the re maining parameters. In such a case, click OK . To modify the default setti ngs fo r advanced parameters, click the Advanced tab.
Polycom RMX 2000 Administrator ’s Guide 5-9 4 Define the followi ng Advanced paramete rs: IP Participant ISDN/PSTN Participant T able 5-3 New Participant – Advanced Properties Field Description Video Bit Rate / Auto (IP Only) The Auto check box is automati cally selected to use the Line Rate defined for the conference.
Chapter 5-Address Book 5-10 Video Protocol Select the vide o compression standard that will be forced by the MCU on the en dpoint when connecting to the conference: H.261 , H.263 or H.264 . Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities.
Polycom RMX 2000 Administrator ’s Guide 5-11 5 To add general information about the participant, i.e. email, company name, etc..., click the Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 characters).
Chapter 5-Address Book 5-12 Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Addr ess Book directly from an ongoing conference.
Polycom RMX 2000 Administrator ’s Guide 5-13 Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant proper ties in the Address Book : 1 In the Address Book pane, double-click the participant’s icon or right- click the participant’s name and click Partici pant Properties .
Chapter 5-Address Book 5-14 Deleting Pa rticipants from the Address Book To delete participan ts from the Address Book: 1 In the Address Book pane select the participant to delete. Click the Delete Particip ant ( ) button or right-click and then click the Delete Particip ant option.
Polycom RMX 2000 Administrator ’s Guide 5-15 Filtering the Address Book Filtering applies pattern matching cr iteria to the information in the Address Book entries, enabling you to select and work with a subset of Address Book entries. Filtering can be applied to one or multip le Address Book fields at a time.
Chapter 5-Address Book 5-16 Example: If the user selects 213 as the matching pattern, the filtered Address Book is displayed as follows: To clear the filter and display all entries: 1 In the filtered Address Book field heading, click the Active Filter indicator.
Polycom RMX 2000 Administrator ’s Guide 5-17 P articipant Groups A group is a predefined colle ction of participants. A gr oup provides an easy way to connect a combination of endpoints to a conference.
Chapter 5-Address Book 5-18 3 Add participants to the Group by doing one of the following: a Click th e Add from Address Book button to display the Participants Address Book dialog box. Select the desired endpoints to include in the Group and click Add .
Polycom RMX 2000 Administrator ’s Guide 5-19 Modifying a Group in the Address Book To Modify a Group: 1 In the Address Book pane, double-click the Group icon ( ) or right-click the Group and then click Propertie s . The Group Properties dialog box will be displayed.
Chapter 5-Address Book 5-20 Importing and Exporting Address Books Address Books are proprietary Poly com data files that can only be distributed among RMX units. The A ddress Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.
Polycom RMX 2000 Administrator ’s Guide 5-21 Importing an Address Book To Import and Address Book: 1 In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book . The Import Addres s Book dialog box appea rs.
Chapter 5-Address Book 5-22 Integrating the P olycom CMA™ Address Book with the RMX The Polycom CMA™ applicat ion includes a Global Address Book with all registered endpoints. Th is address book can be used by the RMX 2000 to add participants to conferen ces.
Polycom RMX 2000 Administrator ’s Guide 5-23 The Syst em Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify the values of th e flags listed belo w. For more details, see the RMX 2000 Administrator’s Gu ide, " Modifying System Flags” on page 16-10 .
Chapter 5-Address Book 5-24 3 Click OK to complete the definitions. 4 When prompted, click Yes to reset the MCU and implement the changes to the system configuration. EXTERNAL_ CONTENT_ PA S S W O R D The pass word associated wi th the user name defined for the RMX i n the CMA server .
6-1 6 Re s e r v a t i o n s The Reservations option enables users to schedule conferences. These conferences can be launched imme diately or become ongoing, at a specified time on a specified date.
Chapter 6-Reservations 6-2 • System resources are calculated a ccording to the RMX’s license. For more information see " Video/Voice Port Configuration” on page 16-39 .
Polycom RMX 2000 Administrator ’s Guide 6-3 Res e r v at i o n s •A Reservation that has been activated and becomes an ongoing conference is deleted from the Reservations list. • The maximum number of reservations is 2000. • The maximum number of concurrent reservations is 80.
Chapter 6-Reservations 6-4 • Reservations can also be scheduled from Confer ence Templates . For more information see " Scheduling a Reservation From a Conference Template” on page 8-16 . Using the R eservation Calendar To open the Rese rvation Calendar: In the RMX Management pane, click the Reservations button ( ).
Polycom RMX 2000 Administrator ’s Guide 6-5 Re s er v a t i on s V i e w s The Reservations has the following views available: • Week •D a y •T o d a y •L i s t In all views the Main Window List Pa ne header displays the total number of reservations in the system.
Chapter 6-Reservations 6-6 W eek View By default the Reservations is displa yed in Week view wi th the current date highlighted in orange. Day View A single day is d isplayed. T oday View The current date ( Today ), highlighted in orange, can be viewed in both Week View and Day View .
Polycom RMX 2000 Administrator ’s Guide 6-7 List View List View does not have a calendar based format. All Reservations are listed by: The Reservations can be sorted, searched and browsed by any of the listed fields.
Chapter 6-Reservations 6-8 Changing the Calendar View To change between Week and Day views: In Week View: In the Reservations toolbar , click Show Day () t o change to Day View . or In Day View: In the Reservations toolbar, click Show We ek () t o change to Week View .
Polycom RMX 2000 Administrator ’s Guide 6-9 To view Today ( the current date): In Week View or Day View , in the Reservations toolbar, click the Today ( ) butt on to have the current da te display ed within the selected view . To change to List View: 1 In the Reservations toolbar, click, the Reservati ons List ( ) button.
Chapter 6-Reservations 6-10 A or symbol appears in the column head ing indicating that the list is sorted by this field, as well as the sort order. 3 Optional.
Polycom RMX 2000 Administrator ’s Guide 6-11 Method I – To cr eate a reservation with default durat ion of 1 hour: In the Reservations toolbar, click the New Reservation ( ) button to create a reservation of 1 hour duration.
Chapter 6-Reservations 6-12 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the RMX 2000 Getting Started Guide , " General Tab” on page 3-17 .
Polycom RMX 2000 Administrator ’s Guide 6-13 4 Click the Schedule tab. Reserve Resources for Audio Participants Enter the number of audio participant s for which the system must reserve resources. Default: 0 participants. Maximum: • MPM Mode: 80 participant s.
Chapter 6-Reservations 6-14 5 Adjust the new reservation’s schedu le by modifying the fields as described in Table 6-3. T able 6-3 New Reservation – Schedule T ab Field Description Sta r t T i m e Select the S t art T ime of the Reservation.
Polycom RMX 2000 Administrator ’s Guide 6-15 Recurrence Pattern Daily If Daily is selected, the system automatically selects all the days of the week.
Chapter 6-Reservations 6-16 6 Click the Participants tab. A series of Reservations can be set to end after a specified number of occurrences or by a specific date.
Polycom RMX 2000 Administrator ’s Guide 6-17 The fields are the same as for the New Conference – Participants tab, described in the RMX 2000 Getting Started Guide , " Participants Tab” on page 3-21 . 7 Optional. Add participants from the Participants Address Book .
Chapter 6-Reservations 6-18 Managing R eservations Reservations can be accessed and managed via all the views of the Reservations List . Guidelines •T h e Recurrence Pattern fields in the Schedule t.
Polycom RMX 2000 Administrator ’s Guide 6-19 The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. To move the Reservatio n to another time slot: 1 Select the Reservation . 2 Hold the mouse button down and drag the Reservation to the desired time slot.
Chapter 6-Reservations 6-20 To View or Modify Reservations using the Reservati on Properties dialog bo x: 1 In the Reservations List , navigate to the reservation (or its recur rences) you want to view, using the Show Day , Show Week , Today , Back , Next or List buttons.
Polycom RMX 2000 Administrator ’s Guide 6-21 A confirmation dialog box is displa yed. 3 Select Delete the se ries. 4 Click OK. All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View.
Chapter 6-Reservations 6-22 Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed.
7-1 7 Operator Assistance & P articipant Move RMX users (operators) assistance to participants is available when: • Participants have requested indivi dual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference.
Chapter 7-Operator Assistance & Participant Move 7-2 In attended mode, the RMX user (operator) can perform one of the following actions: • Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance.
Polycom RMX 2000 Administrator ’s Guide 7-3 •A n Operator conference cannot be defined as a Reservation. •A n Operator conference can be saved to a Conference Template.
Chapter 7-Operator Assistance & Participant Move 7-4 Defining a Conference IV R Service with Operator Assistance Options 1 In the RMX Management pane, expand the Rarely Used list and click the IVR Services () e n t r y . 2 On the IVR Services toolbar, click the New Confer ence IVR Service ( ) button.
Polycom RMX 2000 Administrator ’s Guide 7-5 For details, see RMX 2000 Administrator’s Guide, Table 13-4, “New Conference IVR Service Properties - Conference Chairperson Options and Messages,” on page 13-13 . 9 Click th e Conference Password tab.
Chapter 7-Operator Assistance & Participant Move 7-6 The New Conference IVR Service - DTMF Codes dialog box opens. The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed.
Polycom RMX 2000 Administrator ’s Guide 7-7 The Oper ator Assistance dialog box opens. 21 Select Enable Operator Assistance to enabl e operator assi stance when the participant requires or re quests help during the connection process to the conference or during the c onference.
Chapter 7-Operator Assistance & Participant Move 7-8 4 Define the Entry Queue IVR Service Global par ameters. For details, see RMX 2000 Administrator’s Guide , Tabl e 13-10, “Ent ry Queue IVR Service Properties - Global Parameters,” on page 13 -27 .
Polycom RMX 2000 Administrator ’s Guide 7-9 13 In the Operator Assistance Indication Message field, select the audio message to be played when the pa rticipant requests or is waitin g for operator’s assistance. 14 Click OK to complete the Entry Queue IVR Service definition.
Chapter 7-Operator Assistance & Participant Move 7-10 3 Define the Profile name and, if required, the Profile general parameters: T able 7-1 New Profile - General Parameters Field/Option Des cript.
Polycom RMX 2000 Administrator ’s Guide 7-11 4 Click th e Advanced tab. High Definition Video Switching If the Operator Co nference option is selected, this option is disabled, a nd the selection i s cleared.
Chapter 7-Operator Assistance & Participant Move 7-12 The New Profile – Advanced dialog box opens. 5 Define the following parameters: T able 7-2 New Profile - Advanced Parameters Field/Option Des cription Encryption Select this check box to activate encryption fo r the conference.
Polycom RMX 2000 Administrator ’s Guide 7-13 6 Click th e Video Qual ity tab. Auto T erminate When selected (default), th e conference automatically ends when the termin ation conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Chapter 7-Operator Assistance & Participant Move 7-14 The New Profile – Video Quality dialog box opens. 7 Define the following parameters: T able 7-3 New Profile - Video Quality Parameters Field.
Polycom RMX 2000 Administrator ’s Guide 7-15 8 Click th e Video S ettings tab. The New Profile - Video Settings dialog box opens. Video Clarity™ When enabled (default), Video Clarity applie s video enhancing algorithms to incomin g video streams of resolutions up to and includin g SD.
Chapter 7-Operator Assistance & Participant Move 7-16 9 Define the video dis play mode and layout. For more details, see RMX 2000 Administrator’s Guide, Table 1 -7, “Profile Proper ties - Video Settings,” on page 1-16 . 10 Click the Skins tab to modify the background and frames.
Polycom RMX 2000 Administrator ’s Guide 7-17 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Disp lay Name is automaticall y taken from the RMX User Login Name .
Chapter 7-Operator Assistance & Participant Move 7-18 Routing Name Routing Name i s the name with which ongoing conferences, Meeting Room s, Entry Queues and SIP Factories register wi th various devices on the network such as gatekeepers and SIP server .
Polycom RMX 2000 Administrator ’s Guide 7-19 Reserve Resources for Video Participants Enter the number of video participants for which the system must reserve resources.
Chapter 7-Operator Assistance & Participant Move 7-20 4 Click the Participants tab. The New Conference - Participants dialog box opens. You must define or add the Operat or participant to the Operator conference. This participant must be defi ned as a dial-out participant.
Polycom RMX 2000 Administrator ’s Guide 7-21 The Operator participant is displayed in the Participants list with an Operator partici pant icon , and the system automa tically dials out to the Operator participant. Saving an Operator Conference to a T emplate The Operator conference that is ong oing can be save d as a template.
Chapter 7-Operator Assistance & Participant Move 7-22 Starting an Operator Co nference from a T emplate An ongoing Operator conference can be started fr om an Operator Template saved in the Conference Templates list.
Polycom RMX 2000 Administrator ’s Guide 7-23 Monitoring Operator Conferences and Participants R equiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.
Chapter 7-Operator Assistance & Participant Move 7-24 When requiring or requesting operat or assistance, the RMX management application di splays the followi ng: • The participant’s connection Status changes, reflecting the help request. For details, see Table 1-5.
Polycom RMX 2000 Administrator ’s Guide 7-25 Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 7-Operator Assistance & Participant Move 7-26 the Auto Terminate When Chairper son Exi ts option is enabled and that participant is the only conference chairperson. • When moving the Operator to any conference (following assistance request), the IVR messages and slide display are skipped.
Polycom RMX 2000 Administrator ’s Guide 7-27 Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference.
Chapter 7-Operator Assistance & Participant Move 7-28 When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference.
8-1 8 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all participant parameters includ ing their Personal Layout and Video Forcing settings.
Chapter 8-Conference T emplates 8-2 that it is activated (and becomes an ongoing conference) will be applied to the conference. • Only defined participants can be saved to the Conference Template . Before saving a conference to a te mplate ensure that all undefined participants have disconnected.
Polycom RMX 2000 Administrator ’s Guide 8-3 Using Conference T emplates The Conference Templates list is initially disp layed as a closed tab in the RMX Web Client main window. The number of saved Conference Templates is indicated on the tab. Clicking the tab opens the Conference Templates list.
Chapter 8-Conference T emplates 8-4 T oolbar Buttons The Conference Te mplate toolbar includes the following buttons: The Conferences List toolbar includes the following button: T able 1 Conference T emplates – T oolbar Buttons Button Description New Conference Te m p l a t e Creates a new Conference T emplate.
Polycom RMX 2000 Administrator ’s Guide 8-5 Creating a New Conference T emplate There are two methods to create a Conference Template : • From scratch - defining the conference parameters and part.
Chapter 8-Conference T emplates 8-6 4 Modify th e fields of t he General tab. 5 Click the Participants tab. The New Template – Partic ipants dialog box opens. The fields of the New Templ ate – Participants dialog box are the same as those of the New Conference – Participant dialog box.
Polycom RMX 2000 Administrator ’s Guide 8-7 The Ne w Participant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see the RMX 2000 Administrator’s Guide , " Adding a new participan t to the Address Book Directly” on page 5-4 .
Chapter 8-Conference T emplates 8-8 The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see the RMX 2000 Administrator’s Guide , " New Participant – Advanced Properties” on page 5-9 . 10 Modify th e fields of t he Advanced tab.
Polycom RMX 2000 Administrator ’s Guide 8-9 The Media Sources tab opens. The Media Sources tab e nables you to set up and save Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepr esence conferences.
Chapter 8-Conference T emplates 8-10 The New Participant – Information tab opens. For a full description of the Inform ation fields see the RMX 2000 Getting Started Guide, " Information Tab” on page 3-25 . 14 Click the OK button. The participant you have defined is added to the Participants List .
Polycom RMX 2000 Administrator ’s Guide 8-11 The Ne w Conference Templa te – Information tab opens. For a full description of the Information fields see the RMX 2000 Getting Started Guide, " Information Tab” on page 3- 25 . 16 Click th e OK button.
Chapter 8-Conference T emplates 8-12 Saving an Ongoing Conference as a T emplate Any conference that is ongoing can be saved as a template. To save an ongoing conf erence as a templat e: 1 In the Conferences List , select the conference you want to save as a Template.
Polycom RMX 2000 Administrator ’s Guide 8-13 The conference is saved to a templa te whose name is taken from the ongoing conference Display Name (the Login name of the RMX Use r).
Chapter 8-Conference T emplates 8-14 Starting an Ongoing Conference From a Te m p l a t e An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conf erence from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference.
Polycom RMX 2000 Administrator ’s Guide 8-15 Starting an Operator Confer ence from a T emplate An ongoing Operator conference ca n be started from an Oper ator Template saved in the Conference Templates list.
Chapter 8-Conference T emplates 8-16 Scheduling a R eservation From a Conference Te m p l a t e A Conference Template can be used to schedule a single or recurring Reservation . To schedule a Reservat ion from a Conference Templ ate: 1 In the Conference Templates list, select the Conference Template you want to schedule as a Reservation.
Polycom RMX 2000 Administrator ’s Guide 8-17 The Di splay Name of the Re servation is taken from the Conference Template Display Nam e . For a full description of the Reservation Properties fields see Table 6-3, “ New Reservation – Schedule Tab,” on page 6-14 .
Chapter 8-Conference T emplates 8-18 The series number ( _0000n ) of each reservation is appended to its Display Name . Example: Conference Template name: Sales Display Name for single scheduled occur.
9-1 9 Conference and P articipant Monitoring You can monitor ongoing conference s and perform various operations while conferences are running. Three levels of monitoring are available with the RMX: • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window.
Chapter 9-Conference and Participant Monitoring 9-2 General Monitoring Users can monitor a conference or k eep track of its participants and progress. For more information, see RMX 2000 Getting Started Guide , " Monitoring Ongoing Conferences” on page 3-41 .
Polycom RMX 2000 Administrator ’s Guide 9-3 Conference Level Monitoring In addition to the general conference information that appears in the Conference list pane, you can view the deta ils of the conference’s current status and setup parameters, using the Conference Properties dialog box.
Chapter 9-Conference and Participant Monitoring 9-4 The following information appears in the General tab: T able 9-1 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unic ode character sets to be displayed in the RMX Web Client.
Polycom RMX 2000 Administrator ’s Guide 9-5 High Definition Video Switching When selected, the conference is of ul tra-high quality video resoluti on, in a special confer encing mode which implies that all participants must connect at the same line rate and use HD video.
Chapter 9-Conference and Participant Monitoring 9-6 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Max Number of Participants Indicates the total number of particip ants that can be connected to the conference.
Polycom RMX 2000 Administrator ’s Guide 9-7 3 The following informati on appears in the Advanced tab: 4 Click th e Video Qual ity tab. The Confere nce Properti es - Video Qualit y dialog box opens. T able 9-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicate s whether the conference is encrypted.
Chapter 9-Conference and Participant Monitoring 9-8 The following information appears: T able 9-3 Conference Properties - Video Quality Parameters Field/Option Des cription People V ide o Definition Video Quality Indicates the resolution and frame rate that determi ne the video quality set for the conference.
Polycom RMX 2000 Administrator ’s Guide 9-9 5 Click th e Video S ettings tab to list the video parameters. Viewing Permission s Chairperson Administrator Operato r Ta b Video Setting s D D D T able .
Chapter 9-Conference and Participant Monitoring 9-10 6 Click the Skins tab to view the skin selected for the conference. You cannot select another skin during an ongoing conference. 7 Click the IVR tab to view t he IVR settings. 8 Click the Information tab to view general information defined for the conference.
Polycom RMX 2000 Administrator ’s Guide 9-11 Monitoring Operator Conferences and Participants R equiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.
Chapter 9-Conference and Participant Monitoring 9-12 When requiring or requesting operat or assistance, the RMX management application di splays the followi ng: • The participant’s connection Status changes, reflecting the help request. For details, see Table 9-5.
Polycom RMX 2000 Administrator ’s Guide 9-13 Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 9-Conference and Participant Monitoring 9-14 P articipant Level Monitoring In addition to conference information, you can view detailed information regarding the status and p arameters of each listed participant, using the Participant Properties dialog box.
Polycom RMX 2000 Administrator ’s Guide 9-15 The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s vid eo transmission and select a personal Video Layout for the part icipant.
Chapter 9-Conference and Participant Monitoring 9-16 Video Layout Indicates the video layout currently viewed by the partic ipant. Whe n Personal Layout is selected in the Layout T ype you ca n force participants to the video windows in a layout that is sp ecific to t he pa rticipan t.
Polycom RMX 2000 Administrator ’s Guide 9-17 2 Click th e Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. T able 9-7 Participant Properties - Connection S tatus Parame ters Field Description Participant S tatus S tat us Indicates the connection status of the particip ant.
Chapter 9-Conference and Participant Monitoring 9-18 3 Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to vi ew information that can help in resolving connection issues. Call Disconnection Cause Displays the cause for the defined participant’s disconnection from the conference.
Polycom RMX 2000 Administrator ’s Guide 9-19 4 Click on the Channel Status tab to view the status of the various channels. T able 9-8 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the particip ant’s capabilities as declared by the endpoint.
Chapter 9-Conference and Participant Monitoring 9-20 T able 9-9 Participant Properties - Channel S tatus Parameters Field Description Channels Used When checked, indicates the chan nel type used by the participant to con nect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MC U to endpoint.
Polycom RMX 2000 Administrator ’s Guide 9-21 Channels Used (cont.) • Number of Pac ket s – The numbe r of received or transmitted packets since the channel has opened.
Chapter 9-Conference and Participant Monitoring 9-22 5 Click the Channel Status Advanced tab to view a dditional information for selected audio and video channels. Tx - LPR Activation When checked, indicates LPR activation in the outgoing channe l. Rx - LPR Activation When checked, indicates LPR activation in the incoming channel.
Polycom RMX 2000 Administrator ’s Guide 9-23 6 Click th e Gatekeeper St atus tab to view its parameters. Viewing Permissions Chairperson Administrator Operator Ta b Channel Sta t us Advanced D T able 9- 10 Participant Properties - Channel St atus Advanced Parameters Field Description Channel Info Select a channel to view its information.
Chapter 9-Conference and Participant Monitoring 9-24 Viewing Permissions Chairperson Administ rator Operator Ta b Gatekeeper Stat us D D D Ta b l e 9 - 11 Participant Properties - Gatekeeper St atus Parameters Field Description Requested Bandwidth The bandwidth requested by the MCU from the gatekeeper .
Polycom RMX 2000 Administrator ’s Guide 9-25 Monitoring ISDN/P STN P articipants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN particip ant.
Chapter 9-Conference and Participant Monitoring 9-26 To view the participant’ s prop erties during a conference: 1 In the Participant s list, right click the desired participant and select Participant Properties . The Participant Properties - Media Sources dialog box i s displayed.
Polycom RMX 2000 Administrator ’s Guide 9-27 Mute/Suspend (cont.) The entity that initiated audio mute or video suspend is also indicated. • MCU – Audio or Video channel has been muted/suspended by the MCU. • User – Channels ha ve been muted/suspend ed by the RMX user .
Chapter 9-Conference and Participant Monitoring 9-28 2 Click the H.221 tab to view additional information that can help to resolve connection issues. T able 9-14 Participant Properties - H.221 Pa rameters Field Descrip tion Remote Capabilities Lists the pa rticipant’ s capabilities as declared by the endpoint.
Polycom RMX 2000 Administrator ’s Guide 9-29 3 Click th e Connection Status tab to view general information regarding the participant connecti on and disconnection causes of the participant to the conference.
Chapter 9-Conference and Participant Monitoring 9-30 T able 9-15 ISDN/PSTN Partici pant Properties - Connection S tatus Field Descrip tion S tat us Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status appears, for example, Disconnected.
Polycom RMX 2000 Administrator ’s Guide 9-31 4 Click th e Channel Status tab to view the status of a participant’s channels. T able 9-16 ISDN/PSTN Participant Properties - Channel St atus Field Description Connected Me dia Indicates if the participan t is connected with Audio, Video and Content media channels.
Chapter 9-Conference and Participant Monitoring 9-32 The Conne cted Media and Channels Used fields of an Audio Only participant are displayed as follows: Channels Used (continued) • Particip ant Phone Num ber – In a dial-in connection, indicates the participant’s CLI (Calling Line Identification) as identified by the MCU.
10-1 10 R ecording Conferences The RMX enables audio and video recording of conferences using Polycom RSS 2000 recording system. The recording system can be installed at the same site as the c onferencing MCU or at a remote site. Several MCU’s can share the s ame recording system.
Chapter 10-Recording Conferences 10-2 To define a Recording Link: 1 In the RMX Management pane, click Recording Links () . 2 In the Recording Links list, click the New Recording Link ( ) button. The New Recording Link dialog box is displayed. 3 Define the following parameters: 4 Click OK .
Polycom RMX 2000 Administrator ’s Guide 10-3 Enabling the Recording Featur es in a Conference IVR Service In order to record a conferenc e, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Chapter 10-Recording Conferences 10-4 5 Select the Recording Failed message, and then se lect the appropriate message file (by default , Recording_Failed.w av) from the file list to the right of the field. 6 To modify the d efault DTMF codes, click the DTMF C odes tab.
Polycom RMX 2000 Administrator ’s Guide 10-5 3 In the Profile Properties dialog box, click the Recording tab. 4 Select the Enable Record ing check box. 5 Define the following parameter s: 6 Click OK . Recording has been e nabled for the Conference Profile.
Chapter 10-Recording Conferences 10-6 Managing the R ecording Process When a conference is s tarted and recording i s enabled in its Profile, the system will automatically start the recording i f the Start Recording parameter is set to immediately . If it is set to Upon Request , the system waits for the chairperson or RMX user’s request.
Polycom RMX 2000 Administrator ’s Guide 10-7 T able 10-4 Recording Participant Right-click Options Name Description Sta rt St arts recording. When recording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting.
Chapter 10-Recording Conferences 10-8 To manage the recording process using the Conferenc e toolbar: In the Conferences pane, click one of the following buttons in the Conference toolbar.
Polycom RMX 2000 Administrator ’s Guide 10-9 Conference R ecording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240. Recording between the RMX and the Co dian VCR is enabled by adding an IP participant to the recorded confer ence that acts as a link between the conference and the recording device.
Chapter 10-Recording Conferences 10-10.
11-1 11 Users, Connections and Notes RMX Web Clients users are defined in the User’s table and can connect to the MCU to perform various operations. The RMX supports four user authorization levels: .
Chapter 11-Users, Co nnections and Notes 11-2 The RMX is shipped with a default Ad mi nistrator user called P OLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommend ed to remove the default user.
Polycom RMX 2000 Administrator ’s Guide 11-3 Adding a New User Administrators can add new users to the system. T o add a new user to the system: 1 In the RMX Management pane, click the Users ( ) button. 2 The Us ers pane appears. 3 Click th e New User ( ) button or right-click anywhere in the pane and then click New User .
Chapter 11-Users, Co nnections and Notes 11-4 Deleting a User 1 In the RMX Management pane, click the Users ( ) button. 2 Select the user and click the Delete ( ) button or right-click the user and then click Delete User . The system displays a confirmation mess age.
Polycom RMX 2000 Administrator ’s Guide 11-5 Changing a User ’s Password Users with Administrator authorizat ion can change their own password and other users’ passwords. Users with Operator authorization can change their own password. T o change a user’ s password: 1 In the RMX Management pane, click the Users () o p t i o n .
Chapter 11-Users, Co nnections and Notes 11-6 Connections The RMX enables you to list all connect ions that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset.
Polycom RMX 2000 Administrator ’s Guide 11-7 Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names o f contact persons, ideas, reminders, and anyt hing you would write on note paper.
Chapter 11-Users, Co nnections and Notes 11-8 — Modified Fr om – The Client Application and Worksta tion from which the note was created or modified. To open or edit a note: Double-click the entry to edit, or right-click the e ntry and select Note Properties .
12-1 12 Network Services To enable the RMX to function within IP and ISDN/PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/PSTN Network Services.
Chapter 12-Network Services 12-2 IP Network Services Two IP Services are defined f or the RMX: • Management Network • Default IP Service (Conferencing Service) Management Network (Primary) The Management Network is used to control the RMX, mainly via the RMX Web Client application.
Polycom RMX 2000 Administrator ’s Guide 12-3 Most of the Default IP Service is configured by the Fas t Configuration Wizard, which runs automatically should the following occur: •F i r s t t i m e p o w e r - u p • Default IP Service is deleted, f ollowed by an RMX rese t.
Chapter 12-Network Services 12-4 3 View or modify the following fields: T able 12-1 Manageme nt Network Properti es – IP Parameters Field Descrip tion Network Service Name Displays the name of the Manag ement Network. This name cannot be modifie d. Note: The field is displayed in all Management Network Properties tabs.
Polycom RMX 2000 Administrator ’s Guide 12-5 4 Click th e Routers tab. 5 View or modify the following fields: T able 12-2 Managemen t Network Properties – Routes Paramete rs Field Description Default Router IP Address Enter the IP address of the d ef ault router .
Chapter 12-Network Services 12-6 Sta t i c Routes T able The system uses St atic Routes to search other networks for endpoint addresses that are n ot found on the local L AN.
Polycom RMX 2000 Administrator ’s Guide 12-7 6 Click th e DNS tab. 7 In the DNS field, sele ct Specify to define the DNS parameters. 8 View or modify the following fields: T able 12-3 Managemen t Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of th e MCU on the network.
Chapter 12-Network Services 12-8 9 Click the LAN Ports tab. DNS Servers Addresses: Primary Server The static IP addresses of the DNS servers. A maximum of three se rvers can be defined.
Polycom RMX 2000 Administrator ’s Guide 12-9 10 View or modify the following fields: 11 Click OK. 12 If you have modified the Manageme nt Network Properties , reset the MCU.
Chapter 12-Network Services 12-10 To view or modify th e Default IP Service: 1 In the RMX Management pane, click IP Network Services () . 2 In the Network list pane, doub le-click t he Default IP Service (, , or ) entry. The Default IP Service - Net working IP dialog box opens.
Polycom RMX 2000 Administrator ’s Guide 12-11 IP Network T ype Disp lays the network type selected during the First Entry configuration. The Defau lt IP Network icon indicates the selected environment. Y ou can select: • H.323: For an H.323-only Ne twork Service.
Chapter 12-Network Services 12-12 4 If required, click the Ro uters tab. 5 View or modify t he field s in th e Routers tab. The field definitions of the Router s tab are the same as for the Management Network . For more information, see Table 12-2 - " Management Network Properties – Routes Parameters” on page 12-5 .
Polycom RMX 2000 Administrator ’s Guide 12-13 6 If required, click the Gatekeeper tab. 7 View or modify the following fields: T able 12-6 Default IP Se rvice – Conferenci ng – Gatekeepe r Parameters Field Description Gatekeeper Select Spec ify to enable configuration of the gatekeeper IP address.
Chapter 12-Network Services 12-14 Alternate Gatekeepe r IP Address or Name Enter the DNS host name or IP address of the gatekeeper used as a fallback gatekeeper us ed when the primary gatekeepe r is not functioning properly . MCU Prefix in Gatekeepe r Enter the number with which this Network Service registers in the gatekeeper .
Polycom RMX 2000 Administrator ’s Guide 12-15 Aliases: Alias The alias that identifies the RMX’s Signaling Host within the network. Up to five ali ases can be defined for each RMX. Note: When a gatekeeper is specified, at least one prefix or alias must be en tered in the table.
Chapter 12-Network Services 12-16 8 To view or mod ify fixed port settin gs, click the Po rts tab . Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IA NA (Internet Assigned Numbers Authority) is 49152 to 65535.
Polycom RMX 2000 Administrator ’s Guide 12-17 TCP Port from - to Displays the default settings for port numbers used for signaling and control. T o modify the number of TCP po rts, enter the first and last port numbers in the range. The number o f ports is calculated as follows: Number of simultaneous calls x 2 ports (1 signaling + 1 control).
Chapter 12-Network Services 12-18 10 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information.
Polycom RMX 2000 Administrator ’s Guide 12-19 11 View or modify the following fields: T able 12-8 Default IP Se rvice – Conferenci ng – QoS Paramete rs Field Description Enable Select to enable config uration of the QoS settings. When un-checked, the system uses the default QoS settings.
Chapter 12-Network Services 12-20 12 To view or modify SIP server settings, click the SI P Servers tab . TOS Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets.
Polycom RMX 2000 Administrator ’s Guide 12-21 13 View or modify the following fields: T able 12-9 Default IP Service – Conferenci ng – SIP Servers Parameters Field Description SIP Server Select: • Spe ci f y – to manually configure SIP servers.
Chapter 12-Network Services 12-22 T ransport T ype Select the protocol that is used for signaling between th e MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server: UDP – Select t his option to u se UDP for signaling.
Polycom RMX 2000 Administrator ’s Guide 12-23 14 To view or modify Security settings (SIP Dige st), click the Security tab . SIP Digest authentication is established by both SI P entities transmitting an MD5 (Message-Digest Algori thm 5) encrypted, shared password to each other wit hout having to send a password in plain text over the network.
Chapter 12-Network Services 12-24 A SIP Server may require the RMX to authenti cate itself during registration of SIP URIs such as Confer ences, Meeting Rooms, Entry Queues and SIP factories, or when th e RMX is trying to establish dial- out call via the SIP server.
Polycom RMX 2000 Administrator ’s Guide 12-25 The Monitoring Central Signaling dialog box opens. The Monitoring Central Signaling – H.323 dialog box displays the following fields: T able 12-1 1 Monitoring Cen tral Signaling – H.
Chapter 12-Network Services 12-26 3 Click the SIP Servers tab. Registrati on Interval The interval in seconds between the Sig naling Host’s registration messages to the gatekeeper . This value is taken from either the IP Network Service or from the gatekeeper during registration.
Polycom RMX 2000 Administrator ’s Guide 12-27 The Monitoring Central Signaling – SIP Servers dialog box displays the following fields: T able 12-12 Monitoring Cen tral Signaling – SIP Servers Parameters Field Description Role Active -The default SIP Server is used for SIP traffic.
Chapter 12-Network Services 12-28 ISDN/PSTN Network Services To enable ISDN and PSTN participants to connect to the MCU, an ISDN/ PSTN Network Service must be defi ned. A maximum of two ISDN/PSTN Network Services, of the same Span Type (E1 or T1) can be defined for the RMX.
Polycom RMX 2000 Administrator ’s Guide 12-29 •F E C C • H.243 Chair Control •E n c r y p t i o n • T.120 data sharing protocol • H.261 Annex D • Cascading using an ISDN connection as ca.
Chapter 12-Network Services 12-30 To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane , click ISDN/PSTN Network Servi ces () . 2 In the ISDN/PSTN Net work Services list menu, click the New ISDN/ PSTN Service button ( ) or right-click anywher e in the ISDN/PSTN Network Services list and select New ISDN/PSTN Service .
Polycom RMX 2000 Administrator ’s Guide 12-31 3 Define the following parameter s: 4 Click Next . T able 12-13 ISDN Service Settings Field Description Network Ser vice Name S pecify the service provider’s (carrier) name or any other name you choose, using up to 20 characters.
Chapter 12-Network Services 12-32 The PRI Settings dialog box is displayed. 5 Define the following parameters: T able 12-14 PRI Settings Field Descrip tion Default Num T ype Select the Default Num Type from the list. The Num T ype defines how the system handles the dialing digits.
Polycom RMX 2000 Administrator ’s Guide 12-33 Num Plan Select the type of signaling (Number Plan) from the list according to information given by the servi ce provider . Default: ISDN Note: For E1 spans, this p arameter is set by the system. Net Specific Select the appropriate service program if one is used by your servic e provider (carrier).
Chapter 12-Network Services 12-34 6 Click Next . The Span Definition dialog box is displayed. 7 Define the following parameters: T able 12-15 Span D efinition Field Descrip tion Framing Select the Framing format u sed by the carrier for the network interface from the list.
Polycom RMX 2000 Administrator ’s Guide 12-35 8 Click Next . The Phone s dialog is displayed. 9 Click th e Add button to define dial-in number ranges. 10 The Add Phone Number dialog box opens. Line Coding Select the PRI line coding method from the list.
Chapter 12-Network Services 12-36 11 Define the following parameters: 12 Click OK . The new range is added to the Dial-in Phone Numbers table. 13 Optional . Repeat steps 9 to 10 to def ine additi onal dial-in ranges. 14 Enter the MCU CLI (Calling Line Identification).
Polycom RMX 2000 Administrator ’s Guide 12-37 The Spans table displays th e following read-only fields: — ID – The connector on the ISDN/PSTN card (PRI1 - PRI12).
Chapter 12-Network Services 12-38 — Span Definition • Framing • Side • Line Coding • Switch Type — Phones • Dial-in Phone Numbers • MCU CLI — Spans • Attached All other ISDN Properties can only be modified only by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard .
13-1 13 IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via th eir endpoint’s input device (such as a remote control). Th e IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue.
Chapter 13-IVR Services 13-2 IVR Services List You can view the currently defined Conference IVR and En try Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the IVR Services () e n t r y .
Polycom RMX 2000 Administrator ’s Guide 13-3 IVR Services T oolbar The IVR Services too lbar provides quick access to the IVR Service definitions as follows: T able 13-1 IVR T oolbar buttons Button Button Name Descriptions New Conference IVR Service T o create a ne w Conferen ce IVR Service.
Chapter 13-IVR Services 13-4 Adding Languages You can define different sets of au dio prompts in different languages, allowing the participants to hear the messages in their preferred language.
Polycom RMX 2000 Administrator ’s Guide 13-5 4 Click the Add Language button. The Ne w Language dialog box opens. 5 In the New Languag e box, enter the name of the new language. The language name can be typed in Unic ode and cannot start with a digit.
Chapter 13-IVR Services 13-6 Audio files are uploaded to the MCU one-by-one. 3 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 4 In the IVR Message Cate gory list, select the category for which the audio file is uploaded.
Polycom RMX 2000 Administrator ’s Guide 13-7 6 Click Uplo ad File to upload the appropri ate audio file to the MCU. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload. The Se lect Source File dialog box opens.
Chapter 13-IVR Services 13-8 9 Optional. You can play a .wav file by selecting the Play button ( ). 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
Polycom RMX 2000 Administrator ’s Guide 13-9 Defining a New Conference IVR Service The RMX is shipped wit h two default Conference IVR Se rvices and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Confer ence IVR Ser vice.
Chapter 13-IVR Services 13-10 2 Define the following parameters: T able 13-3 Conference IVR Service Prope rties - Gl obal Parameters Field/Option Des cription Conferen ce IVR Service Name Enter the name of the Conference IVR Service. T he maximum field length is 20 characters and may be typed in Unicode.
Polycom RMX 2000 Administrator ’s Guide 13-11 3 Click th e Welcome ta b. The Ne w Conference IVR Service - Welco me dialog box opens. 4 Select the Enable Welcome Messages check box to de fine the syst em behavior when the participant en ters the Conference IVR queue.
Chapter 13-IVR Services 13-12 6 To upload an audio file for an IVR message, click Add Message File . The Install File dialog box opens. a Click the Browse button to sele ct the audio file (*.wav) to upload. The Se lect Source File dialog box opens. b Select the appropriate *.
Polycom RMX 2000 Administrator ’s Guide 13-13 7 Click th e Conference Chairperson tab. The Ne w Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality.
Chapter 13-IVR Services 13-14 10 Click the Conference Password tab. The New Conference IVR Service - Confer ence Pass word dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference.
Polycom RMX 2000 Administrator ’s Guide 13-15 Select the required system behavior as follows: — Request password - The system requests the participant to enter the conference password. — None - The participant is m oved to the conference without an y password request.
Chapter 13-IVR Services 13-16 14 Click the General tab. The New Conference IVR Service - General dialog box opens. The General dialo g box lists messages that are played during the conference. T hese messages are played when participants or th e conference chairperson perform vari ous operations or when a change occurs.
Polycom RMX 2000 Administrator ’s Guide 13-17 Requires Chairperson The message is played when the conference is on hold and the chairperson joins the conference. For this message to be played the Conferen ce Requires Chairperson option must be selected in the Conference Profile - IVR dialog box.
Chapter 13-IVR Services 13-18 Confirm Password Change Requests the participant to re-enter the new password. Change Password Failure A message played wh en the participant enters an invalid password, for example when a password is already in use. Password Changed Successfully A message is played when the password was successfully change d.
Polycom RMX 2000 Administrator ’s Guide 13-19 18 Click th e Roll Call tab. The Ne w Conference IVR Service - Roll Call dialog box opens. The Roll Call fe ature of the Conf erence IVR Service is used to record the partic ipants’ name s for playbac k when the participants join and leave a conference.
Chapter 13-IVR Services 13-20 19 To enable the Roll Call feature, select the Enable Roll Call check box. 20 To assign the audio file to the message type, in the Message File column, click the appropriate table entry. An arrow appears in the Message File column.
Polycom RMX 2000 Administrator ’s Guide 13-21 Roll Call Joined A voice message stating that the participant has joined the conference. Note: When the system flag IVR_ROLL_CALL_USE_ TONES_INSTEAD_OF_ VOICE is set to YES , the system does not playback the Roll Call names when participants enter the conference.
Chapter 13-IVR Services 13-22 22 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 23 Define the following parameters: T able 13-8 New Conference IVR Serv.
Polycom RMX 2000 Administrator ’s Guide 13-23 24 Click t he DTMF Codes tab. Video Welcome Slide Select the video slide file to be displayed when participant s connect to the conference.
Chapter 13-IVR Services 13-24 The New Conference IVR Service - DTMF Codes dialog box opens. This dialog box lists the de fault DT MF codes for the various functions that can be performed during the conf erence by all participants or by the chairperson.
Polycom RMX 2000 Administrator ’s Guide 13-25 25 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (all or just the chairperson).
Chapter 13-IVR Services 13-26 26 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 27 Select Enable Operator Assistance to enable operator assistance when the participant requires or re quests help during the connection process to the conference or during the conference.
Polycom RMX 2000 Administrator ’s Guide 13-27 Entry Queues IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter.
Chapter 13-IVR Services 13-28 T able 13-10 Entry Queue IVR Service Properties - Global Paramete rs Option Description Entry Queue Service Name (Mandatory) Enter the name of the Entry Queue Service. The name can be typed in Unicode. Maximum field length is 80 ASCII characters.
Polycom RMX 2000 Administrator ’s Guide 13-29 4 Click th e Welcome ta b. The Ne w Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Messa ge dialog box.
Chapter 13-IVR Services 13-30 7 Select the voice messages: 8 Assign an au dio file to each message type, as follows: — In the Message File column, click the table entry, and then se lect the appropriate au dio message. 9 Click the Video Services tab.
Polycom RMX 2000 Administrator ’s Guide 13-31 The Install File dialog box opens. The uplo ading process is similar to the uploading of audio files, see step 6 on page 13-11 . 12 Click th e Operator Assistance tab. The Oper ator Assistance dialog box opens.
Chapter 13-IVR Services 13-32 Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selecte d by default. The IVR Services (Confe rence and Entry Queue) shipped with the system ar e also set as default.
Polycom RMX 2000 Administrator ’s Guide 13-33 Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service . The default Entry Queue IVR Service a ppears in bold, indicating tha t it is the current default service.
Chapter 13-IVR Services 13-34 R eplacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hol d. For example, while wai ting for the chairperson to connect to the conference (if the conference requires a chairperson).
Polycom RMX 2000 Administrator ’s Guide 13-35 4 Select the appropriate audio *. wav file and then click the Open button. The selected fi le name appears in the Install Music File dialog box. 5 Optional. You can pl ay the selected file by clicking the Play () button.
Chapter 13-IVR Services 13-36 Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.
Polycom RMX 2000 Administrator ’s Guide 13-37 3 Click th e Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 To save this format, click the Save As button.
Chapter 13-IVR Services 13-38 7 Select the location where the format will reside, e nter a name and then click OK . The system returns to the Sound Selection dialog box. 8 Click OK . The system returns to the Properties for Sound dialog box. 9 Click OK .
Polycom RMX 2000 Administrator ’s Guide 13-39 The Save As dialog box opens. 7 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono . If the format is correct, continue with ste p 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears.
Chapter 13-IVR Services 13-40 13 To record additional messages, repeat steps 1 to 10. Creating a W e lcome Video Slide The video slide is a still picture th at can be created in any graphic application . To create a welcome video slide: 1 Using any graphic applic ation, save your image in either *.
Polycom RMX 2000 Administrator ’s Guide 13-41 Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: T able 13-12 Default IVR Messages Message T ype Messag e T ext File Name General Welcome Message “Welcome to unified conferencing.
Chapter 13-IVR Services 13-42 Mute All On “All conference participants are now muted.” Mute_All_On.wav Mute All Off “All conference participants are now unmuted.” Mute_All_Off.wav End Time Alert “The conference is about to end.” End_T ime_Alert.
Polycom RMX 2000 Administrator ’s Guide 13-43 Chairperson Help Menu “The available touch-tone keypad actions are as follows: • T o exit this menu press any key . • T o reque st private assistance, press star , zero. • T o reque st operator ’s assistance for the conference, press zero, zero.
Chapter 13-IVR Services 13-44 Roll Call Joined “...has joined the conference.” Roll_Call _Joined .wav Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The co nference participants are...” Roll_Call_ Review .
Polycom RMX 2000 Administrator ’s Guide 13-45 V olume Control of IVR Messages, Music and R oll Call The volume of IVR music, IVR messages and Roll Call is controlled by the following s ystem flags: .
Chapter 13-IVR Services 13-46 IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0.
14-1 14 The Call Detail R e cord (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary information about conferences, and re trieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billi ng program s.
Chapter 14-The Call Detail R ecord (CDR) Utility 14-2 The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two f ormats: • Unformatted data – Unformatted CD R files contain multiple records in “raw data” format.
Polycom RMX 2000 Administrator ’s Guide 14-3 The following is an example of a formatted CDR file: Figure 14-2 Formatted CDR File CDR File Contents The general conference section or reco rd contains information such as the Routing Name and ID, and the conference starting date and time.
Chapter 14-The Call Detail R ecord (CDR) Utility 14-4 • For reading clarity, in a few ins tances, a single field in the unformatted file is converted to mult iple fields in the f ormatted text file, and in other cases, multiple fields in the unformatted file are combined into one field in the formatted file.
Polycom RMX 2000 Administrator ’s Guide 14-5 Viewing , R etrieving and Archiving Conference Information Viewing the Conference R ecords To open the CDR utility: On the RMX menu, click Admini stration > CDR . The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Chapter 14-The Call Detail R ecord (CDR) Utility 14-6 R efreshing the CDR List To refresh the CDR list: Click the Refresh button, or right-click on any record and then select Refresh . Updated conference CDR record s are r etrieved fr om the M CU memory.
Polycom RMX 2000 Administrator ’s Guide 14-7 R etrieving and Archiving Conference CDR Records To retrieve and ar chive CDR records: 1 To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 14-2).
Chapter 14-The Call Detail R ecord (CDR) Utility 14-8.
15-1 15 Gateway Calls The RMX can be used as a gateway that provides connectivity acr oss different physical networks and tran slates multiple protocols for point- to-point rich media communications. The RMX supports the widest range of video and audio algorithms.
Chapter 15-Gateway Calls 15-2 The calling endpoint enters the dialin g string that includes the access numbers to the RMX Gateway Profile and the number of the destination endpoint. Up to 10 destination numb ers can be ente red in one string. The call connects to the RMX Gateway Profi le and a Gateway Session is created.
Polycom RMX 2000 Administrator ’s Guide 15-3 Dialing from H.323 Endpoints Figure 15-1 Dialing String and Call Flow from H.323 Endpoint to One, T wo or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.
Chapter 15-Gateway Calls 15-4 The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number].
Polycom RMX 2000 Administrator ’s Guide 15-5 [MCU Prefix in SIP Proxy] - The prefix with which the RMX is registered to the SIP Proxy. This component is optional and is not required in most cases.
Chapter 15-Gateway Calls 15-6 To invite two participants IP : 3456 and ISDN: 9251444, enter: 2000*3456*9251444@service.polycom.com. To invite two participants IP: 3456 and PSTN: 9251234, enter: 912000*3456**9251 234@service.
Polycom RMX 2000 Administrator ’s Guide 15-7 Dialing from ISDN/PSTN Endpo ints Figure 15-3 Dialing String and Call Flow from ISDN Endpoint to IP En dpoint [GW Profile ISDN/PSTN number] - the dial-in number assigned to the Gateway Profile, incl uding the required country and area cod es.
Chapter 15-Gateway Calls 15-8 Dialing fr om H.323 Endpoints Figure 15-4 Dialing String and Call Flow from IP End point to ISDN Endpoint [MCU prefix in GK] - the prefix with which the RMX is register ed to the gatekeeper. [GW Profile ID] - The ID of the Gatew ay Profile to be used for the gateway call and the IVR message.
Polycom RMX 2000 Administrator ’s Guide 15-9 [GW Profile ID] - The ID of the Gateway Profile to be used for the gateway call and the IVR message. [@domain name] - the RMX domain name as regis tered to the SIP Proxy.
Chapter 15-Gateway Calls 15-10 Connection Indications During the connection process to the ot her endpoints, the system displays on the calling participant’s screen th e called number and the connection status. A Maximum of 32 characters can be displayed for connection indications.
Polycom RMX 2000 Administrator ’s Guide 15-11 Gateway Functi onality The following features a nd capabiliti es are supported in gateway calls: • Gateway Sessions are in CP mode only.
Chapter 15-Gateway Calls 15-12 Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the foll owing components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile .
Polycom RMX 2000 Administrator ’s Guide 15-13 3 In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service. 4 Define the IVR Service Global para meters (it is recommended to use the system defaults).
Chapter 15-Gateway Calls 15-14 10 For a gateway IVR Service, select the audio file for the following message types: 11 When defining a gateway IVR Servic e, it is r ecommended that th e Roll Call option remains disabled. 12 Click the Video Services tab.
Polycom RMX 2000 Administrator ’s Guide 15-15 The Ne w Conference IVR Service - Video Services dialog box opens. 13 Define the following parameter s: 14 Click t he DTMF Codes tab. The Ne w Conference IVR Service - DTMF Codes dialog box opens. 15 If required, modify the DTMF codes or permissions.
Chapter 15-Gateway Calls 15-16 18 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Ser vices list. Defining the Conference Profile for Gateway Calls .
Polycom RMX 2000 Administrator ’s Guide 15-17 5 Define the required settings for Encryption and LPR. 6 Set the Auto Terminate - At the En d option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected.
Chapter 15-Gateway Calls 15-18 2 In the Gateway Profiles list pane, click the New Gateway Pr ofile button. The New Gateway Profile dialog box opens. 3 Define the following parameters: T able 15-3 New .
Polycom RMX 2000 Administrator ’s Guide 15-19 Routing Name The Routing Name i s defined by the user , however if no Routing Name is entered, the system will automatically assign a new na me when the Profile is saved as follows: • If an all ASCII text is entered in Display Name , it is used also as the Routing Name.
Chapter 15-Gateway Calls 15-20 Gateway dial-out Protocol Select the communication protocols to be used for dialing out to the destination participant(s).
Polycom RMX 2000 Administrator ’s Guide 15-21 4 Click OK . The new Gateway Profile is added to the list. Displaying the Connection Information - System Configuration You can hide the connection indi.
Chapter 15-Gateway Calls 15-22 Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions th at are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences.
Polycom RMX 2000 Administrator ’s Guide 15-23 The Gateway Session automatically ends when only one participant is left in the session. Connected Participant P arameters Once this conference is creat.
Chapter 15-Gateway Calls 15-24 Dialing to P olycom® DMA™ 7000 Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.
Polycom RMX 2000 Administrator ’s Guide 15-25 Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting R oom Dialing from an ISDN endpoint to a specif ic IP endpoint using t he Gateway Profile is a two-step proce ss (dialing to the Gateway and then entering the number of th e destination IP endpoint).
Chapter 15-Gateway Calls 15-26 • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list.
16-1 16 RMX Administration and Utilities RMX Manager The RMX Manager is the Windows version of the RMX Web Client. It can be used instead of the RMX Web Client for routine RMX management and for RMX management via a modem connection.
Chapter 16-RMX Administration a nd Utilities 16-2 The Login screen is displaye d. There is a link to the RMX Manager Installer at the top of the right edge of the sc reen. 2 Click the Install RMX Manager link. The installer veri fies the applicat ion’s requirements on the workstation.
Polycom RMX 2000 Administrator ’s Guide 16-3 The installation proceeds. The installation completes, the appl ication loads and the RMX Manage r – Welcome screen is displayed with t he following information: — The MCU IP address field contains th e IP add ress of the MCU’s Control Unit.
Chapter 16-RMX Administration a nd Utilities 16-4 7 Optional. To use a diffe rent port f or Secure Mode , select another port from the list or enter the required port numbe r into the Port field. 8 Optional. To connect to the Shelf Manager : a In the Site Mode field, select Shelf Management .
Polycom RMX 2000 Administrator ’s Guide 16-5 The All Programs list is displayed. 2 Select Polycom and then select RMX Manager ..
Chapter 16-RMX Administration a nd Utilities 16-6 System and P articipant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blin king red in the event of an alert.
Polycom RMX 2000 Administrator ’s Guide 16-7 System Alerts System Al erts are activated when the system encounters errors such as a general or card error. The system errors are recor ded by the RMX and can be generated into a report that can be saved in *.
Chapter 16-RMX Administration a nd Utilities 16-8 For more information about the Active Alarms, see Appendix B: " Alarms and Faults” on page B-1 . 2 Click one of the following two butt o ns t o v i e w i ts r e p o r t i n th e System Alerts pane: 3 To save the Active Alarms or Faults report to a text file, click the Save to Text button.
Polycom RMX 2000 Administrator ’s Guide 16-9 Pa rticipant Alerts Participant Alerts enables users, participants and conferences to be prompted and currently connected. This includes all partic ipants that ar e disconnected, idle, on standby or waitin g for dial-in.
Chapter 16-RMX Administration a nd Utilities 16-10 System Configuration Aspects of the system’s overall behavi or can be configured by modifying the default values of syst em flags. Modifying System Flags To modify system flags: 1 On the RMX menu , click Setup > System Configuration .
Polycom RMX 2000 Administrator ’s Guide 16-11 2 In the MCMS_P ARAMETERS tab, the following flags can be modified: T able 16-2 System Flags – MCMS_P ARAMETERS Flag Description ALLOW_NON_ ENCR YPT_P ARTY_IN_ ENCR YPT_CONF If YES, allows non-enc rypted particip ants to connect to encrypted conferences.
Chapter 16-RMX Administration a nd Utilities 16-12 EXTERNAL_ CONTENT_IP The IP addre ss of the CMA server . This flag is also the trigger for replacing the internal RMX address book with the CMA global Address Book. When empty , the integration of the CMA address book with the RMX is disabled.
Polycom RMX 2000 Administrator ’s Guide 16-13 H.263_ANNEX_T Set to NO to send the Content stream without Annex T and en able Aethra a nd T andberg endpoints, that do not support Annex T , to process the Content. Default: YES HD_THRESHOLD_ BITRA TE Sets the minimum bit rate required by endpoints to connect to an HD Conference.
Chapter 16-RMX Administration a nd Utilities 16-14 MAX_CP_RESOLUTION The maximum CP resolution and frame rate that can be supported by the Polycom RMX 2000.
Polycom RMX 2000 Administrator ’s Guide 16-15 NUMERIC _CONF_ID _ MIN_LEN The minimum number of digits that the user must enter when manually assigning an ID to a conference. Range: 2-16 (Default: 4) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99.
Chapter 16-RMX Administration a nd Utilities 16-16 Currently no flags are defined in the CS_MODULE_PARAMETERS section. 3 To modify a fl ag value, double-click or select the fl ag and click the Edit Flag button. 4 In the New Value field, enter the flag’s new valu e.
Polycom RMX 2000 Administrator ’s Guide 16-17 LEGACY_EP_CONTENT_DEFA UL T_LA Y OUT Flag V alu es Table 16-3 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DE FAULT_LAYOUT Flag. It allows the selection of video layout that will be displa yed on the screen of the legacy endpoint when switching to Content mode.
Chapter 16-RMX Administration a nd Utilities 16-18 CP_LA YOUT_1P4HOR CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P 8CENT CP_LA YOUT_ 1P8HOR_U P CP_LA YOUT_ 3X3 CP_LA Y.
Polycom RMX 2000 Administrator ’s Guide 16-19 Manually Adding and Deleting System Flags To add a flag: 1 In the System Flags dialog box , click the New Flag () b u t t o n . The Ne w Flag dialog box is displayed. 2 In the New Flag field en ter the flag name.
Chapter 16-RMX Administration a nd Utilities 16-20 IP_ ENVIRONMENT _LINK=NO In H.239-enabled MIH Cascading , when MGC is on level 1, setti ng this flag to YES will adjus t the line rate of HD Video Sw.
Polycom RMX 2000 Administrator ’s Guide 16-21 IVR_MUSIC_VOLUME The volume of the IVR music pla yed when a single participant is connected to the conference varies according to the value of this flag.
Chapter 16-RMX Administration a nd Utilities 16-22 ISDN_RESOURCE _POLICY= LOAD_BALANCE (ISDN) The flag value determines how the ISDN B- channels within configured spans are allocated.
Polycom RMX 2000 Administrator ’s Guide 16-23 BONDING_DIALING _METHOD (ISDN) When set to: • SEQUENTIAL The MCU initiates channel connectio ns sequentially until it reaches the numb er of channels defined b y the BONDING_NUM_CHANNELS_IN _GROUP flag.
Chapter 16-RMX Administration a nd Utilities 16-24 H323_FREE_VIDEO _RESOURCES For use in the Avaya Environment. In the Avaya Environment there are features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa).
Polycom RMX 2000 Administrator ’s Guide 16-25 H245_TUNNELING For use in the Avaya Environment. This flag is defined in the System Flags – CS_MODULE_P ARAMETERS section. In the Avay a Environmen t, set the flag to YES to ensure that H.245 is tunneled through H.
Chapter 16-RMX Administration a nd Utilities 16-26 SIP_F AST_UPDA TE_ INTERV AL_ ENV Default se tting is 0 to prevent the RMX from automatical ly sending an Intra request to all SIP endpoints. Enter n (where n is any number of seconds other than 0) to let the RMX aut omatically send an Intra request to all SIP endpoints every n seconds.
Polycom RMX 2000 Administrator ’s Guide 16-27 DISABLE_GW_ OVERLA Y_INDICA TION When set to NO (default), displays progress indication during the con nection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’ s screen during the connection phase of a gateway call.
Chapter 16-RMX Administration a nd Utilities 16-28 4 Click OK to close the New Flag dialog box. The new flag is added to the f lags list. SEND_WIDE_RES_TO_ IP When set to YES (default), the RMX sends wide screen resolution to IP endpoints.
Polycom RMX 2000 Administrator ’s Guide 16-29 5 Click OK to close the System Flags dialog box. To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Yes to confirm.
Chapter 16-RMX Administration a nd Utilities 16-30 Auto Layout Configuration The Auto Layout option lets the RMX automatically select the conference video layout based on the number of participants currently connected to the conference.
Polycom RMX 2000 Administrator ’s Guide 16-31 7 CP_LA YOU T_1P5 CP_LA YOUT_1P2VER 8 CP_LA YOU T_1P7 CP_LA YOUT_2X2 9 CP_LA YOU T_1P7 CP_LA YOUT_1P3HOR_UP 10 CP_LA YOU T_1P7 CP_LA YOUT_1P3VER CP_LA Y.
Chapter 16-RMX Administration a nd Utilities 16-32 Example: Table 16-6 illustrate s the effect of modi fying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows s elected in the defaul t layout.
Polycom RMX 2000 Administrator ’s Guide 16-33 RMX Time To ensure accurate conference sche duling, the RMX MCU has a clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers.
Chapter 16-RMX Administration a nd Utilities 16-34 GMT Time The MCU ’s current GMT time settings. Select the Up or Down cursor to alter th e GMT Time on the MCU. GMT Offset The time zon e difference between Greenwich and the MCU’s location. Select the up o r down cursor to alter th e GMT Offset time on the MCU.
Polycom RMX 2000 Administrator ’s Guide 16-35 R esource Management R esource Capacity The RMX can support two kinds of cards: MPM and MPM+. MPM+ cards offer higher ca pacity additional video capabiliti es. Three MPM+ card assemblies are available, MPM+ 80 , MPM+ 40 and MPM+ 2 0, offering various port capacities.
Chapter 16-RMX Administration a nd Utilities 16-36 Resource Capacity Modes The installed media card type ( MPM and MPM+) determines the Car d Configuration Mode , which in turn determines the resource allocation method that can be selected for the RMX.
Polycom RMX 2000 Administrator ’s Guide 16-37 160 video resources, and the licens e is for 160 video resources, and one of the MPM+ cards is removed, the resource availability for allocation is changed to 80. Re source Usage Continuous Presence Video resources usage varies accordin g to the video resolution used by the endpoints.
Chapter 16-RMX Administration a nd Utilities 16-38 WSD/30 42 . 6 6 4CIF/30 4SIF/30 WVGA/30 WVGA/25 SD/30 WSD/60 HD720p/30 44 CIF/60 2.66 SIF/60 WSIF/60 WCIF/60 432X336/60 480X352/60 WSD/50 4 4CIF/50 4SIF/60 WVGA/60 WVGA/50 HD720p/60 8 HD1080p/30 T able 16-9 Video Resource Usage vs.
Polycom RMX 2000 Administrator ’s Guide 16-39 High Definition Vid eo Switching During a High Definition Video Switching conference, each endpoint uses one video (CIF) port. Voice One Audio Only resource is used to connect a single voice participants once CIF resources have been converted to Audio Only .
Chapter 16-RMX Administration a nd Utilities 16-40 Fixed R esource Capacity Fixed Resource Capacity enables the administrator to allocate the number of resources available to each video connection type and Audio Only connections in advance.
Polycom RMX 2000 Administrator ’s Guide 16-41 Configuring the Video/V oic e R esources in MPM Mode To allocate Audio Only resources: 1 In the RMX menu, click Setup > Video/Voice Port Configuration . The Video/Voice Po rt Configuration dialog box opens.
Chapter 16-RMX Administration a nd Utilities 16-42 Configuring the Video/V o ice Resources in MPM+ Mode There are two Resource Capacity modes in MPM+ Mode : • Flexible Resource Capacity • Fixed Resource Capacity The resource allocation mode is saved by the RMX and is activated when the RMX is restarted.
Polycom RMX 2000 Administrator ’s Guide 16-43 a In the RMX menu, click Setup > Video/Voice Port Configuration . The Video/Voice Port Configuration dialog box opens. b In the Resource Capacity Mode box, click Fi xed . c Click OK . d Restart the RMX.
Chapter 16-RMX Administration a nd Utilities 16-44 — The first time the Fixed Resource Capacity is se lected, all resources are allocated to HD720p3 0 by default. — If the allocation mode was previously Fixed or if it was Auto but Fixed had been selected in the past, the previo us resource allocations in the mode are displayed.
Polycom RMX 2000 Administrator ’s Guide 16-45 On the slider bars, red are as to th e left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indi cate unallo cated resources in the system.
Chapter 16-RMX Administration a nd Utilities 16-46 If after resources are recalculated th ere are purple areas to the right of the blue slider buttons indicating unallocated resources in the system, the system issues a warning stat ing that there are un-allocated resources in the system.
Polycom RMX 2000 Administrator ’s Guide 16-47 Once the endpoint connects to the confer ence, its type is identified by the RMX and, if applicable, the RMX will connect it using one CIF resource, even if a higher resolution can be used. To fo rce CIF resou rce: 1 On the RMX menu, click Setup > System Conf iguration .
Chapter 16-RMX Administration a nd Utilities 16-48 Reset the MCU for changes to take effect. For more details, see RMX 2000 Administrator’s Guide , " Resetting the RMX” on page 16-90 .
Polycom RMX 2000 Administrator ’s Guide 16-49 Re source Report Display in Fle xible R esource Capacity Mode™ The Resource Report details the current availability and usage of the system resources displaying the number of f ree and occupied audi o and video ports.
Chapter 16-RMX Administration a nd Utilities 16-50 The Resource Report is displayed as follows: In Flexible Resource Capacity Mode, resource usage is displayed for Au dio and CIF video resources only. They are displayed as percentages of the total resource type.
Polycom RMX 2000 Administrator ’s Guide 16-51 R esource Report in Fix e d Resource Capacity Mode™ In Fixed Resource Capacity Mode, each resource type ( Audio, CIF, SD and HD ) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type.
Chapter 16-RMX Administration a nd Utilities 16-52 Port Gauges Audio ( Voice ) resou rces are as displayed as in previous versions while all Video resource types are shown as a single group of Video resources. The gauges show 0 of the 18 Audio (Voice) resources as occupied.
Polycom RMX 2000 Administrator ’s Guide 16-53 Port Usage The RMX can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of t he total number of licensed ports in the system. When the threshold is exceeded, a System Alert is generated.
Chapter 16-RMX Administration a nd Utilities 16-54 Port Usage Gauges The Port Usage Gauges are displayed in the Status Bar at the bottom of the RMX Web Client screen. The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration .
Polycom RMX 2000 Administrator ’s Guide 16-55 Po rt Gauges in Flexib le/Fix ed Capacity Modes Audio Ports Gauge •I n b o t h Flexible and Fixed Capacity Modes: The fraction displ ayed indicates the exac t number of voice ports in use out of the total number of voice ports.
Chapter 16-RMX Administration a nd Utilities 16-56 System Information System Information includes License Information , and general system information, such as system memory size and Media Card Configuration Mode . To view the System In formation properties box: On the RMX menu, click Administration > Sy stem In forma tion .
Polycom RMX 2000 Administrator ’s Guide 16-57 The System Infor mation properties box displays the following information: T able 16-12 System Information Field Description T otal Number of Video (CIF) Participants Displays the number of CIF video participants licensed for the system.
Chapter 16-RMX Administration a nd Utilities 16-58 Card Configuration Mode Indicates the MCU conf igura tion as derived from the installed media cards: • MPM: Only MPM cards are supported. MPM+ cards in the system are disabled. It is the mode used in previous RMX versions.
Polycom RMX 2000 Administrator ’s Guide 16-59 SNMP (Simple Network Management Protocol) SNMP standard protocol is now su ppor ted with the RMX. It enables managing and monitoring of the MCU statu s by external managing systems, such as HP OpenView or through web applications.
Chapter 16-RMX Administration a nd Utilities 16-60 Support for MIB -II Sections The following table details the MI B-II sections that are supported: The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm- MIB is used to send it. H.341-MIB (H .
Polycom RMX 2000 Administrator ’s Guide 16-61 H.320MCU-MIB (H320-MCU.MIB) Used to identify managed objects for an H.320 MCU. It consists of four groups: System, Conference, T erminal, and Controls. The Conference gro up consists of the active conferences.
Chapter 16-RMX Administration a nd Utilities 16-62 T raps Three types of traps are sent as follows: 1 ColdStart trap. This is a standard tr ap which is sent when the MCU is reset. Figure 1 An Example of a ColdS tart T rap 2 Authentication failure trap.
Polycom RMX 2000 Administrator ’s Guide 16-63 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the RMX active alarm and clearance ( proprietary SNMP tr ap).
Chapter 16-RMX Administration a nd Utilities 16-64 Defining the SNMP Parameters in the RMX The SNMP option is enabled via the RMX Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the RMX We b Client application and are saved on the MCU’s hard disk.
Polycom RMX 2000 Administrator ’s Guide 16-65 2 In the Agent dialog box, click the SNMP Enabled chec k box. 3 Click the Retrieve M IB Files button to obta in a file that lists the MIBs that define the properties of the object being mana ged. The Retrieve MIB Files dialog box appears.
Chapter 16-RMX Administration a nd Utilities 16-66 9 Click the Traps tab. The RMX-SNMP Properties – Traps dialog box opens. Traps are messages sent by the MCU to the SN MP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box.
Polycom RMX 2000 Administrator ’s Guide 16-67 11 Click th e Add button to add a new Manager terminal. The Ne w Trap Destination dialog box opens. 12 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK .
Chapter 16-RMX Administration a nd Utilities 16-68 The RMX-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source.
Polycom RMX 2000 Administrator ’s Guide 16-69 15 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button.
Chapter 16-RMX Administration a nd Utilities 16-70 Multilingual Setting Each supported language is repres ented by a country flag in the Welcome Screen and can be selected as the language for the RMX Web Client.
Polycom RMX 2000 Administrator ’s Guide 16-71 Software Management The Software Management menu is used to backup and restore the RMX's configuration files and to download MCU software. Using Software Management To backup configuration files: 1 On the RMX menu, click Administration > So ftware Management > Backup Configuration .
Chapter 16-RMX Administration a nd Utilities 16-72 To restore configu ration files: 1 On the RMX menu, click Admini stration > Software Management > Restore Configuration . 2 Browse to the Restore Dire ctory Path where the backed up configuration files are stored and then click Restore .
Polycom RMX 2000 Administrator ’s Guide 16-73 Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started.
Chapter 16-RMX Administration a nd Utilities 16-74 The following notification options are displayed. 2 Enable / Disab le All Notificatio ns or Custom to select specifi c notifications to display .
Polycom RMX 2000 Administrator ’s Guide 16-75 Logger Diagnostic Files The Logger utility is a troubleshooting t ool that continual ly records MCU system messages and saves t hem to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
Chapter 16-RMX Administration a nd Utilities 16-76 The following tasks can be performed: When retrieved, the log file name structure is as foll ows: • Sequence number (starting with 1) • Date and .
Polycom RMX 2000 Administrator ’s Guide 16-77 3 In the Browse for Folder window, select the dire ctory location to save the Logger files and click OK . You will retu rn to the Logger Diagnostic Files dialog box. 4 Click th e Retrieve Files button. The log files (in *.
Chapter 16-RMX Administration a nd Utilities 16-78 Auditor The Event Auditor enables administrators to analyze configuration changes and unusual or malicious activities in the RMX system. A new user type, Auditor, has also been created. An Auditor is a user that can view Auditor Files and audit the system.
Polycom RMX 2000 Administrator ’s Guide 16-79 Audit Event Files are retain ed by the RMX for at least 1 year. Any attempt to delete an audit event file that is less than one year old raises a System Alert with File was re moved listed in the Description fi eld.
Chapter 16-RMX Administration a nd Utilities 16-80 The Auditor Files dialogue box displays a file list containing the following file information: — Name — Size (Bytes) — First Message – date a.
Polycom RMX 2000 Administrator ’s Guide 16-81 Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor e vent data in a selected Auditor Event File .
Chapter 16-RMX Administration a nd Utilities 16-82 The following fields are displayed for each event: T able 16-19 Auditor Event Columns Field Descrip tion Event ID The sequence number of the event generated by the RMX. Date & Time The date and time of the event taken from the RMX’s Local Ti me setting.
Polycom RMX 2000 Administrator ’s Guide 16-83 The order of the Auditor File Viewer field header columns can be changed and the fiel ds can be sorted and filtered to facilitate different analysis met hods.
Chapter 16-RMX Administration a nd Utilities 16-84 To open an auditor event file stored on the workstation: 1 Click the Local File button ( ) to open the Open dialogue box. 2 Navigate to the folder on the workstation that contains the audit event file.
Polycom RMX 2000 Administrator ’s Guide 16-85 Tr a n s a c t i o n s Table 2 lists Transactions that are recorded by the Au ditor . IP addresses of Signaling Host and Control Unit are the same . IP Network Service configuration modified. IP Network Service deleted.
Chapter 16-RMX Administration a nd Utilities 16-86 TRANS_IP_SERVICE:NE W_IP_SERVICE TRANS_IP_SERVICE:SET_DEF AUL T_H323_SERVICE TRANS_IP_SERVICE:SET_DEF AUL T_SIP_SERVICE TRANS_IP_SERVICE:UP DA TE_IP_.
Polycom RMX 2000 Administrator ’s Guide 16-87 TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDA TE_KEY_CODE TRANS_OPERA TOR:CHANGE_P ASSWORD TRANS_OPERA TOR:DELETE_OPERA TOR TRANS_OPERA TOR:NEW_O.
Chapter 16-RMX Administration a nd Utilities 16-88 ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Inst aller File) utility can be used to install .NET Framework and .NET Securit y Settings components on workstations throughout the network.
Polycom RMX 2000 Administrator ’s Guide 16-89 3 Install the ActiveX components on all workstations on the network that connect to RMX systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users.
Chapter 16-RMX Administration a nd Utilities 16-90 Re s e t t i n g t h e R M X System Reset saves system configur ation changes and restarts the system with the latest set tings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Mo nitor but ton .
Polycom RMX 2000 Administrator ’s Guide 16-91 The progress bar displays the amount of time remaining for the reset process to complete: . The Startup progr ess is also indicated by a green bar moving from left to right. The duration of the Startup depends on the type of activity that preceded the MCU reset.
Chapter 16-RMX Administration a nd Utilities 16-92.
17-1 17 Hardware Monitoring The status and properties of th e RMX hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor’s status column displays the present st atus of the hardware components.
Chapter 17-Hardware Monitoring 17-2 To view the status of the Hardware Components: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane appears.
Polycom RMX 2000 Administrator ’s Guide 17-3 HW Monitor Pane T oolbar The following buttons appear in th e toolbar of the Hardware Monitor: Ty p e The type of hardware component card. S tat us The current status of the HW component; Normal, Major , Critical, Resetting, Diagnosti cs, Active, Inactive or Empty .
Chapter 17-Hardware Monitoring 17-4 Viewing Hardware Component ’s Properties The properties displayed for the hardware components will vary according to the type of component viewed.
Polycom RMX 2000 Administrator ’s Guide 17-5 To view t he MCU Proper ties: 1 In the Hardware Monitor pane, e ither double-click or right-click and select properties for RMX 2000, slot 0 .
Chapter 17-Hardware Monitoring 17-6 2 Click the Event Log tab to view a log of events that were r ecorded by the system for the RMX . The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved.
Polycom RMX 2000 Administrator ’s Guide 17-7 3 Click th e Active Alar ms tab to view alarms related to the RMX , i. e. temperatures and main power sensors. The Active Alarms dialog box display s fields that relate to faults and errors detected on the RMX by sensors.
Chapter 17-Hardware Monitoring 17-8 To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right- click and select properties for the desired hardwar e component. The following informat ion is displayed: 2 Click the Event Log tab to view a log of events that was recorded by the system on the HW component.
Polycom RMX 2000 Administrator ’s Guide 17-9 When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart , indicating their additional MUX (Multiplexin g) functionality.
Chapter 17-Hardware Monitoring 17-10 To View the Supporting Hardware Components Properties: 1 In the Hardware Monitor pane, either double-click or right- click and select properties for the desire d supporting hardware component. The component’s properties dial og box will appear with the General Info tab displayed.
Polycom RMX 2000 Administrator ’s Guide 17-11 FAN Properties: The RMX unit’s chassis con tains 3 fans that regulate t he unit’s temperature. If the tempe rature increases, the fans speed w ill increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
Chapter 17-Hardware Monitoring 17-12 LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information list ed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values res et.
Polycom RMX 2000 Administrator ’s Guide 17-13 Diagnostic Mode Diagnostic Mode is a debugg ing tool for performing hardware diagnostics that detect malfuncti ons in the hardware component’s performance. Diagnostics are perf ormed only for the MFA, CPU and Switch (Cards: MPM, CPU, RTM IP and RTM ISDN).
Chapter 17-Hardware Monitoring 17-14 2 Right-click one of the hardware co mponents indicating “Diagnostics” in the status column and select Diagn ostic from the drop-down menu.
Polycom RMX 2000 Administrator ’s Guide 17-15 Additional test parameters can be se t before performing the tests, as described below. 4 Click th e Run Selected Tests button. The selected t ests are initial ized. This process may t ake some time. Click St op Running Test to end all the diagnostic tests.
Chapter 17-Hardware Monitoring 17-16 Diagnostics Monitoring A hardware component’s test status ca n be viewed in the Diagnostics Test Monitoring section before, during and af te r tests have been init iated. Test results will only be displayed aft er tests are completed.
Polycom RMX 2000 Administrator ’s Guide 17-17 Cards Monitor The Cards Monitor tab displays th e stat us of the selected tests being run on the currently viewed card, i.
Chapter 17-Hardware Monitoring 17-18 Error Buffer The Error Buffer tab displays the err o rs encountered during testing of the cards. T able 17-1 1 T ests Monitoring - Card Monitor Parameters Column Description Te s t i d Th e test ID number . ErrorS tring Indicates the error encountered during testi ng.
A-1 Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connectio n Status tab in the Participant Prope rties dialog box indicates the call disconnecti on cause. In some cases, a possible solution may be displayed.
Appendix A-Disconnection Causes A-2 Resources deficiency Insufficient resources available. Call close. Call closed by MCU The MCU disconne cted the call. H323 call close. No port left for audio Insufficient audio ports. H323 call close. No port left for video The required vi deo ports exceed the number of ports allocated to video in fixed ports.
Polycom RMX 2000 Administrator ’s Guide A-3 H323 call closed. Remote busy The endpoint was busy . (Applicable only to d ial- out) H323 call closed. Normal The call ended normally , for exa mple, the endpoint disconnected. H323 call closed. Remote reject The endpoint rejected the call.
Appendix A-Disconnection Causes A-4 H323 call closed. Local capability wasn't accepted by remote The endpoint did not acce pt the capabilities sent by the gatekeeper . H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped respondi ng.
Polycom RMX 2000 Administrator ’s Guide A-5 SIP client error 406 The endpoint se nt a SIP Client Error 40 6 (Not Acceptable) resources . The remote endpoint cannot accept the call because it does not have the necessary responses.
Appendix A-Disconnection Causes A-6 SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ T ransaction Does Not Exist) response. SIP client error 482 The endpoint sent a SIP Client Error 482 (Loo p Detected) response. SIP client error 483 The endpoint sent a SIP Client Error 483 (T oo Many Hops) response.
Polycom RMX 2000 Administrator ’s Guide A-7 SIP moved permanently The endpoint moved permanently . The user can no longer be found at the addre ss in the Request-URI. SIP moved temporarily T he remote endpoint moved temporarily . SIP not found The en dpoint was not found.
Appendix A-Disconnection Causes A-8 SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response.
Polycom RMX 2000 Administrator ’s Guide A-9 SIP transport error Unable to initiate conne ction with the endpoint. SIP unauthorized T he request requires user authentication.
Appendix A-Disconnection Causes A-10 ISDN Disconnection Causes Ta b l e A - 2 ISDN Disconnection Cause s Disconnect ion Cause Number Summary Description 1 Unallocated (unassigned number) No route to the number exists in the ISDN network or the number was not found in the routing t able.
Polycom RMX 2000 Administrator ’s Guide A-11 8 Pre-Emption The call has been pre-empted. 9 Pre-Emption – Circuit reserved for reuse Call is being cle ared in response to user request. 16 Normal Call Clearing Call cleared normally because user hung up.
Appendix A-Disconnection Causes A-12 29 Facility Re jected User requested suppl ementary service which cannot be provided by the network. 30 Response to ST A TUS ENQUIR Y A ST A TUS message has been received in response to a prior ST A TUS ENQUIR Y . 31 Normal, Unspecif ied A normal, unspecified disconnection has occurred.
Polycom RMX 2000 Administrator ’s Guide A-13 47 Resource Unavailable, Unspecified The resource is unavaila ble. No other disconnection cause appl ies. 49 Quality of Service Not Available Quality of Service, as defined in Recommendation X.213, cann ot be provided.
Appendix A-Disconnection Causes A-14 63 Service or Option Not Available, Unspecif ied The service or option is unavailable. No other disconnectio n cause applies. 65 Bearer Capability Not Implemented The requested bearer capability is not supported. 66 Channel T ype Not Implemented The requested channel type is not supported.
Polycom RMX 2000 Administrator ’s Guide A-15 83 A Suspended Call Exists, but This Call Identity Does Not Exist A RESUME message cannot be executed by the network as a result of an unknown call identity . 84 Call Identity in Use A SUSPEND message has been received with a call identity sequence that is already in use.
Appendix A-Disconnection Causes A-16 97 Message T ype Non-Existent or Not Implemented A message was received that is of a type that is not defined or of a type that is d efined but not implemented.
Polycom RMX 2000 Administrator ’s Guide A-17 1 10 Message with Unrecognized Parameter Discarded A message was discarded because it contained a parameter that was not recognized. 1 1 1 Protocol Error , Unspecified A protocol error has occurred. No other disconnection cause appl ies.
Appendix A-Disconnection Causes A-18.
B-1 Appendix B Alarms and Faults Alarms Ta b l e B - 1 Alarms Alarm Code Alarm Descriptio n A new activation ke y was loaded. Reset the system. A new activation key was loaded: Reset the MCU. A new version was i nstalled. Reset the system. A new version was inst alled: Reset the MCU.
Appendix B-Alarms and Faults B-2 Card not responding Possible reasons for the card not responding: • No connection with MPM card. • No connection with the Switch .
Polycom RMX 2000 Administrator ’s Guide B-3 DEBUG mode enabled Possible explanations: • System is running i n DEBUG mode. • System DEBUG mode initiated.
Appendix B-Alarms and Faults B-4 Failed to connect to recording device The MCU could not connect to any of the defined NTP server for synchronization due to the rem ote server error . Failed to connect to SIP registrar Cannot establish connection with SIP registrar .
Polycom RMX 2000 Administrator ’s Guide B-5 File system scan failure File system scan failure: Failed to scan [file system p ath]. File system space short age F ile system sp ace shortage: Out of fi.
Appendix B-Alarms and Faults B-6 Gatekeeper failure (cont.) • Gatekeeper reje cted RRQ due to invalid terminal alias. • Gatekeeper rejected RRQ due to resource unavailability . • Gatekeeper rejected RRQ due to Security Denial. • Gatekeeper rejected RRQ due to terminal type.
Polycom RMX 2000 Administrator ’s Guide B-7 Internal MCU reset Possible explanations: • McmsDaemon reset due to policy decision: [Pro cess failed [abs crash counter: crash counter]: process name].
Appendix B-Alarms and Faults B-8 IP Network Service n ot found Possible explanations: • IP Service not found in the Network Services list. • m_S tatusRead IpServiceList.
Polycom RMX 2000 Administrator ’s Guide B-9 No default ISDN/PSTN Network Service defined in ISDN/PSTN Network Services list No default IVR Service in IVR Services list No default IVR Service in IVR Services list: Ensure that one conference IVR Service and one EQ IVR Service are set as default.
Appendix B-Alarms and Faults B-10 Red Alarm When a certain timeout will be reached (after startup), MCMS will go over the configured S pans. A configured S pan that is related to nonexistent card – will produce a 'RED_ALARM' Alert.
Polycom RMX 2000 Administrator ’s Guide B-11 Single clock source No Backup clock could be established as only one span is connected to the system or , there is a synchronization failure with another span. This alarm can be cancelled by adding the appropri ate flag is the system configuration.
Appendix B-Alarms and Faults B-12 SIP TLS: Registration server not responding This alarm is displayed when the RMX does not receive a response from the OCS to the registration request in the expected time frame. Possible causes are: • The RMX FQDN name is not defined in the OCS pool, or is defined incorrectly .
Polycom RMX 2000 Administrator ’s Guide B-13 T emperature Level Critical Possible explanations: • T emperature has reached a cri tical level. MCU will shut down. • T emperature problem - Critical. T emperature Level Majo r Possible explanations: • T emperature has reached a probl ematic level and requires attention.
Appendix B-Alarms and Faults B-14.
C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) util it y is used to ret rieve confere nce information to a fi le. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records.
Appendix C-CDR Fields - Unformatted File C-2 The MCU sends the entire CDR file via API or HTTP, and the RMX 2000 or external application does the pr ocessing and sorting. The RMX 2000 ignores ev ents that it does not recogniz e, that is, events written in a hi gher version that do not exist in the current version.
Polycom RMX 2000 Administrator ’s Guide C-3 The Conference Summary R ecord The conference summary record (the first record in the unformatted CDR file) contains the followi ng fields: Ta b l e C - 1 Conference Summary Record Fields Field Descrip tion File V ersion The version of the CDR utility that created the file.
Appendix C-CDR Fields - Unformatted File C-4 File Name The name of the confere nce log file. GMT Offset Sign Not supported. Always contains the value 0 .
Polycom RMX 2000 Administrator ’s Guide C-5 Event R ecords The event records, that is, all r ecord s in the unformatted file except the first record, contain standard fields, such as the event type code and the time stamp, followed by fields that are event specific.
Appendix C-CDR Fields - Unformatted File C-6 Event T ypes The table below contains a list of the events that can be logged in the CDR file, and indicates where to find d etails of the fields that are specific to that type of ev ent.
Polycom RMX 2000 Administrator ’s Guide C-7 4 ISDN/PSTN CHANNEL DISCONNECTED An ISDN/PSTN channel d isconnected. For more information about the fields, see T able C-10, “ Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED”, on page C-26 .
Appendix C-CDR Fields - Unformatted File C-8 17 H323 P ARTICIP ANT CONNECTED An H.323 participant connected to the conference. For more informa tion about the fields, see T able C-18, “ Event Field s for Events 17, 23 - H323 P AR TICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED”, on pag e C-37 .
Polycom RMX 2000 Administrator ’s Guide C-9 23 SIP P ARTICIP ANT CONNECTED A SIP participant connected to the conference. For more information about the fields, see T able C-18, “ Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED”, on page C-37 .
Appendix C-CDR Fields - Unformatted File C-10 100 USER TERMINA TE CONFERENCE A user terminated the conference. For more informa tion about the fields, see T able C-28, “ Event Field s for Event 100 - USER TERMINA TE CONFERENCE”, on pag e C-46 . 101 USER ADD P ARTICIP ANT A user added a participant to the conference during the conference.
Polycom RMX 2000 Administrator ’s Guide C-11 105 USER UPDA TE P ARTICIP ANT A user updated the pro perties of a particip ant during the conference. For more information about the fields, see T able C-14, “ Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER UPDA TE P AR TICIP ANT”, on page C-30 .
Appendix C-CDR Fields - Unformatted File C-12 111 OPERA TOR BACK TO CONFERENCE PA R T Y The RMX User moved the participant back to his Home (source) conference. For more informatio n, see T a ble C-33, “ Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P ART Y”, on pag e C-54 .
Polycom RMX 2000 Administrator ’s Guide C-13 2010 DEFINED P ARTICIP ANT CONTINUE 1 Additional information abou t a DEFINED P ARTICIP ANT event. For more information about the fields, see T able C-15.
Appendix C-CDR Fields - Unformatted File C-14 2105 USER UPDA TE P ARTICIP ANT CONTINUE 1 Additional informa tion about a USER UPDA TE P AR TICIP ANT event.
Polycom RMX 2000 Administrator ’s Guide C-15 5001 CONFERENCE ST ART CONTINUE 4 Additional information abou t a CONFERENCE ST ART event. For more information about the fields, see T able C-5, “ Event Fie lds for Event 5001 - CONFERENCE ST ART CONTINUE 4”, on page C-21 .
Appendix C-CDR Fields - Unformatted File C-16 Event Specific Fields The following tables describe the fields which are specific to e ach type of event.
Polycom RMX 2000 Administrator ’s Guide C-17 Line Rate (cont.) 33 - 1024 kbp s 34 - 4096 kbps Restrict Mode Not supported. Always cont ains the value 0 . Audio Algorithm The audio algorithm. Currently the on ly value is: 255 - Auto Video Session The video session type.
Appendix C-CDR Fields - Unformatted File C-18 Ta b l e C - 4 Event Fields for Event 2001 - CONFERENCE ST ART CONTINUE 1 Field Description Audio T ones Not supported. Always contains the value 0 . Alert T one Not supported. Always contains the value 0 .
Polycom RMX 2000 Administrator ’s Guide C-19 Cascade Mode The cascading mode. Currently the on ly value is: 0 - None Master Name Not supported. This field remains empty . Minimum Number of Participants The number of particip ants for which the system reserved resources.
Appendix C-CDR Fields - Unformatted File C-20 Maximum Number of Participants The maximum number of participants that can connect to the conference at one time. The value 655 35 (auto) indicates that as many particip ants as the MCU’s resources allow can connect to the conference, up to the maximum possible for the type of conference.
Polycom RMX 2000 Administrator ’s Guide C-21 Lecturer Note: This field is only relevant if the Lecture Mode T ype is Lecture Mode. The name of the participant selected as the conference lecturer . Time Interval Note: This field is only relevant if Lecturer View Switching is enabled.
Appendix C-CDR Fields - Unformatted File C-22 Conference Password The conferen ce password. An empt y field “” mea ns t hat no conference password was assigned to the conference. Chairperson Password The chairperson password. An empty field “” means that no chairperson password was assigned to the conference.
Polycom RMX 2000 Administrator ’s Guide C-23 Ta b l e C - 8 Ev ent Fields for Event 2 - CONFERENCE END Field Descrip tion Conference End Cause Indicates the reason fo r the termination of the conference, as follows: 1 - The conference is an on going conference o r the conference was terminated by an MCU reset.
Appendix C-CDR Fields - Unformatted File C-24 Call T ype The call type, as fo llows: 68 - 56 KBS data call 72 - 1536kbs data call (PRI only) 75 - 56 KBS data call 77 - Modem data service 79 - 384kbs d.
Polycom RMX 2000 Administrator ’s Guide C-25 Calling Participant Presentation Indicator The calling participant presentation indicator , as follows: 0 - Presentation allowed, default 1 - Presentatio.
Appendix C-CDR Fields - Unformatted File C-26 T able C- 10 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU.
Polycom RMX 2000 Administrator ’s Guide C-27 Participant S tatus The participant st atus, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a us er 8 - Secondary .
Appendix C-CDR Fields - Unformatted File C-28 Secondary Cause (cont.) 15 - Video stream violation due to incompatible annexe s or other discrep ancy . 16 - Inadequate vi deo resources 17 - When moved .
Polycom RMX 2000 Administrator ’s Guide C-29 T able C-13 Event Fields for Event 2007 - P ARTICIP ANT DISCONNECTED CONTINUE 1 Field Descrip tion Rx Synchronization Loss The number of times that the general synch ronization of the MCU was lost.
Appendix C-CDR Fields - Unformatted File C-30 T .120 Unit ID Not supported. Always contains the value 0 . T .120 MCS Board ID Not supported. Always contains the value 0 . T .120 MCS Unit ID Not supported. Always contains the value 0 . H.323 Board ID Not supported.
Polycom RMX 2000 Administrator ’s Guide C-31 Number Of Channels Note: This field is only releva nt to ISDN/PSTN participants. The number of channels be ing connected for this participant. Net Channel Width Not supp orted. Always cont ains the value 0 .
Appendix C-CDR Fields - Unformatted File C-32 Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN particip ants. The number of participant phone numbers. In a dial-in connection, the participant phone number is the CLI (Calling Line Identificati on) as identified by the MCU.
Polycom RMX 2000 Administrator ’s Guide C-33 T able C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED P ARTICIP ANT CONTINUE 1, USER ADD P AR T ICIP ANT CONTINUE 1, USER UPDA TE P AR TICIP ANT CONTINU E 1 Field Descrip tion Network T ype T he type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.
Appendix C-CDR Fields - Unformatted File C-34 Bonding Phone Number Note: This field is only relevant to ISDN/PSTN particip ants. The phone number for Bonding dial-o ut calls. Bonding is a communication pr oto col that aggregates from two up to thirty 64 Kbps B channels together , to look like one large bandwidth channel.
Polycom RMX 2000 Administrator ’s Guide C-35 H.323 Participant Alias Name/SIP Participant Address Note: This field is only relevant to IP participant s. For H.323 participant s: The particip ant alias. The alias may contain up to 512 characters. For SIP particip ants: The particip ant address.
Appendix C-CDR Fields - Unformatted File C-36 Ta b l e C - 1 7 Event fiel ds for Event 15 - H323 CALL SETUP Field Description Participant Name Th e name of the participant. Participant ID The identi fication number assigned to the participant by the MCU.
Polycom RMX 2000 Administrator ’s Guide C-37 T able C-18 Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED , SIP P ARTICIP ANT CONNECTED Field Descrip tion Participant Name The name of the participant. An empty field “” denotes an unidentifie d particip ant or a participant whose name is unspecified.
Appendix C-CDR Fields - Unformatted File C-38 Secondary Cause Note: This field is only relevant if the Participant S tatus is Secondary . The cause for the secondary connectio n (not being able to connect the video channels), as follows: 0 - Default.
Polycom RMX 2000 Administrator ’s Guide C-39 T able C-19 Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Field Descrip tion Participant Name The name of the participant. Participant ID The identification number assi gned to the participant by the MCU.
Appendix C-CDR Fields - Unformatted File C-40 Net Sub-Service Name Not supported. This field remains empty . Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN particip ants. The number of participant phone numbers. The participant phone number is the CLI (Calling Line Identification) as identified by the MC U.
Polycom RMX 2000 Administrator ’s Guide C-41 H.243 Password No t supported. This field remains empty . Chair Not supported. Always cont ains the value 0 . Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting Vo l u m e The broadcasting volume assigned to the participant.
Appendix C-CDR Fields - Unformatted File C-42 IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates th at no IP address was specified for the particip ant, and the gatekeepe r is used for routing.
Polycom RMX 2000 Administrator ’s Guide C-43 T able C-20 Event Fields for Event 1001 - NEW UNDEFINED P ARTY CONTINUE 1 Field Descrip tion Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted.
Appendix C-CDR Fields - Unformatted File C-44 T able C- 23 Event Fields for Event 22 - DTMF CODE F AILURE Field Description Participant Name The name of the participant.
Polycom RMX 2000 Administrator ’s Guide C-45 Recording Link Name The name of the Recordi ng Link. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as fo llows: 1 - S tart recording automatically as soon a s the first participant connect s to the conference.
Appendix C-CDR Fields - Unformatted File C-46 T able C- 26 Event Fields for Event 30 - GA TEKEEPER INFORMA TION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU.
Polycom RMX 2000 Administrator ’s Guide C-47 T able C-29 Event Fields for Events 102,103, 104 - USER DELETE P ARTICIP ANT , USER DISCON NECT P ARTICIP ANT , USER RECONNECT P ARTICIP ANT Field Descri.
Appendix C-CDR Fields - Unformatted File C-48 Destination Conf Name The name of the conference to whi ch the pa rticipant was moved. Destination Conf ID The identification number of th e conference to which the participant was moved.
Polycom RMX 2000 Administrator ’s Guide C-49 Number Of Channels Note: This field is only releva nt to ISDN/PSTN participants. The number of channels, as fo llows: 255 - Auto Otherwise, in range of 1 - 30 Net Channel Width The ba ndwidth of each channel.
Appendix C-CDR Fields - Unformatted File C-50 Number T ype Note: This field is only relevant to dial-out participants. Note: This field is only relevant to ISDN/PSTN particip ants.
Polycom RMX 2000 Administrator ’s Guide C-51 Number of MCU Phone Numbers Note: This field is only releva nt to ISDN/PSTN participants. The number of MCU phone numbe rs. In a dial-in connection, the MCU phone number is the number dialed by the participant to connect to the MCU.
Appendix C-CDR Fields - Unformatted File C-52 Chair Not supported. Always contains the value 0 . Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264 255 - Auto Audio V olume The broadcasting volume assig ned to the participant.
Polycom RMX 2000 Administrator ’s Guide C-53 IP Address Note: This field is only relevant to IP participant s. The IP address of the participant. An address of 4294967295 indi cates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Appendix C-CDR Fields - Unformatted File C-54 T able C- 33 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE PA R T Y Field Description Operator Name The login name of the oper ator moving the participant back to the conference. Party Name The name of the participant being moved.
Polycom RMX 2000 Administrator ’s Guide C-55 Disconnection Cause V alues For an explanati on of the disco nnection causes, se e Appendix A: " Disconnection Causes” on page A-1 .
Appendix C-CDR Fields - Unformatted File C-56 191 H323 call cl ose. Remote busy 192 H323 call cl ose. Normal 193 H323 call cl ose. Remote reject 194 H323 call cl ose. Remote unreachable 195 H323 call cl ose. Unknown reason 198 H323 call cl ose. Small bandwidth 199 H323 call cl ose.
Polycom RMX 2000 Administrator ’s Guide C-57 257 SIP remote stopped responding 258 SIP remote unreachable 259 SIP transport error 260 SIP bad name 261 SIP trans error TCP invite 300 SIP redirection .
Appendix C-CDR Fields - Unformatted File C-58 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not avai lable 481 SIP client error 481 482 SIP client error 482 483 SIP clien.
Polycom RMX 2000 Administrator ’s Guide C-59 MGC Manager Events that are not Supported by the RMX 2000 The following MGC Manager events are not supported by the RMX 2000: • Event 8 - REMOTE COM MO.
Appendix C-CDR Fields - Unformatted File C-60.
D-1 Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing featur e enables participants to start ongoing conferences on-the- fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-2 Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue.
Polycom RMX 2000 Administrator ’s Guide D-3 To enable this workflow, the follow ing components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file requestin.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-4 Entry Queue Level - Conference Initiation V alidation with an External Database Application Starting a new conference with exte .
Polycom RMX 2000 Administrator ’s Guide D-5 If this Conference ID is not regist ere d in the database, the conference cannot be started and this participant is disconnecte d from the Entry Queue. 5 The ext ernal databas e cont ains a list of participan ts (users), with their assigned parameters.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-6 application it must be configured to access the external database for authentication. • An Entry Queue IVR Service config ured wi th the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication.
Polycom RMX 2000 Administrator ’s Guide D-7 Conference Access V alidation - All Participants (Always) Once the conference is created eith er via an Ad Hoc Entry Queue, or a standard ongoing conference, the right to jo in the conference is authenticated with the external databa se application for all participants connecting to the conference.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-8 If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU.
Polycom RMX 2000 Administrator ’s Guide D-9 Conference Access V alidation - Chairperson Only (Upon Re q ue s t ) An alternative validation method at th e conference level is checking only the chairperson password with the external database application.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-10 • If the correct conference password is ente red, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant.
Polycom RMX 2000 Administrator ’s Guide D-11 System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Before a participant can initia te an Ad Hoc conference (wit.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-12 • Conference IVR Service with Conf erence Access Authentication Enabled Set the Conference IVR Service to se nd authenticatio.
Polycom RMX 2000 Administrator ’s Guide D-13 MCU Configuration to Commun icate with an E xternal Database Application To enable the communication with th e exter nal database application, several flags must be set in the System Config uration. To set the System Configuration flags: 1 On the Setup menu, click System Configuration .
Appendix D-Ad Hoc Conferencing and External Database Authentication D-14 For more information about flag settings, see " System Configuration” on page 16-10 . 3 Click OK . 4 Reset the MCU f or flag ch anges to take effect. EXTERNAL_DB_ PORT The port number used by the MC U to access the external applicatio n server .
Polycom RMX 2000 Administrator ’s Guide D-15 Enabling External Database V alidation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Appendix D-Ad Hoc Conferencing and External Database Authentication D-16 Enabling External Da tabase V alidation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box.
E-1 Appendix E P articipant Properties Advanced Channel Information The following appendix details the properties connecte d with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality.
Appendix E-Participant Properties Advanced Channel Information E-2 Frame Rate (video only) The number of video frames per second that are transferred between the MCU and the endpoint. Annexes (video only) Indicates the H.263 annexes in use at the time of the last RTCP report.
Polycom RMX 2000 Administrator ’s Guide E-3 Out of Order The number of packets arriving out of order . The fol- lowing details are displayed: • Accumulated N - total number of packets that arrived out of order since th e channel opened.
Appendix E-Participant Properties Advanced Channel Information E-4 Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.
F-1 Appendix F Secure Communication Mode The RMX can be configured to work in Secure Mode by configuring the RMX and the RMX Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU , setting the MCU Listening Port to secured port 443.
Appendix F-Secure Communication Mode F-2 To create/purchase a certificate: 1 In the RMX menu, cli ck Setup > Se cured RMX Communication s > Create certificate request .
Polycom RMX 2000 Administrator ’s Guide F-3 3 Click Send Details . The RMX cr eates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
Appendix F-Secure Communication Mode F-4 2 In the RMX menu, click Setup > Secured RMX Communicati ons > Send Certificate . 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. 4 Click the Send Certificate button to send the certificate to the RMX.
Polycom RMX 2000 Administrator ’s Guide F-5 Creating/Modifying Sy stem Flags The following System Flags in system.cfg control secure communications. • RMX_MANAGEMENT_SECURITY_PROTOCOL • EXTERNAL_DB_PORT Appendix F , “System Flags” , below, lists both flags and their settings.
Appendix F-Secure Communication Mode F-6 • A secure communication indicator ( ) is displayed in the browser’s status bar. To enable secure communications mode: 1 In the RMX Management pane, click IP Network Services. 2 In the IP Network Services list pane, double click the Management Network entry.
Polycom RMX 2000 Administrator ’s Guide F-7 Securing an External Database TLS 1.0 is used when securing co mmunications between the RMX and an external dat abase.
Appendix F-Secure Communication Mode F-8.
G-1 Appendix G Configuring Direct Connections to RMX Direct connection to the RMX is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key . • Connect to the RMX’s Alternate Management Network for support purposes.
Appendix G-Configuring Direct Connections to RMX G-2 The administrator’s Login name, Password , viewing and system permissions on the Alternate Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Ma nagement Network.
Polycom RMX 2000 Administrator ’s Guide G-3 3 In the Local Area Connection Status dialog box , click the Properties button. 4 In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties . 5 In the Internet Protocol (TCP/I P) Properties dialog box, select Use the following IP address .
Appendix G-Configuring Direct Connections to RMX G-4 6 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’ s IP address shou ld be in the same network neighborhood as the RMX’s Contr ol Unit IP ad dress. Example: IP address – near 192.
Polycom RMX 2000 Administrator ’s Guide G-5 7 Click th e OK button. Ta b l e G - 1 Reserved IP Addresses Network Entity IP Address Management Network (Factory Default) Alternat e Network Control Unit IP Address 192.168.1.254 169.254.192.10 Control Unit Subnet Mask 255.
Appendix G-Configuring Direct Connections to RMX G-6 Connecting to the Management Network To connect directly to the RMX: 1 Using a LAN cable, connect the workstation to the LAN 2 Port on the RMX’s back panel. 2 Connect the power cable and power the RMX On .
Polycom RMX 2000 Administrator ’s Guide G-7 For more information about Fi rst- time Power-up and t he Fast Configuration Wizard see the RMX 2000 G etting Started Guide , " Procedure 3: First-time Power- up and Connection to MCU” on page 2-9 .
Appendix G-Configuring Direct Connections to RMX G-8 Connecting to the Alternate Management Network Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port.
Polycom RMX 2000 Administrator ’s Guide G-9 Connecting to the RMX via Modem Remote access to the RMX’s Alternate Management Network is supported via an external PSTN <=> IP modem.
Appendix G-Configuring Direct Connections to RMX G-10 Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Con nect applet (see step 10 on page G-14 ) is modified for connection to different modems.
Polycom RMX 2000 Administrator ’s Guide G-11 3 In the Network Connection Type box, select Connect to the Internet and click the Next button. 4 In the Getting Ready box, select Set up my connection manually and click the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button.
Appendix G-Configuring Direct Connections to RMX G-12 6 In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection ) and click the Next button. 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button.
Polycom RMX 2000 Administrator ’s Guide G-13 8 In the Connection Availabi lity box, select Anyone’s use and click the Next button. 9 In the Internet Account Information box, complete the Username , Password and Conf irm Passw ord fields and click the Next button .
Appendix G-Configuring Direct Connections to RMX G-14 10 The Connection applet is displayed with th e field values filled in as specified by the New Connection Wizard . 11 Click the Dial button to establish a connection to LAN 3 Port via the modem. The Windows – Network Connections applet displays Connected status for the new connection.
Polycom RMX 2000 Administrator ’s Guide G-15 Procedure 4: Connect to the RMX To Connect using the RMX Manager: To use the browser: In the browser’s command line, enter http://<MCU Control Unit IP Address>/RmxManager.html and press Enter .
Appendix G-Configuring Direct Connections to RMX G-16.
H-1 Appendix H Setting the RMX for Integration Into Microsoft OCS Environment Point-to-point and multipoint audio and video meetings can be initiated from Office Communicator, Wind ows Messenger and Polycom video endpoints (HDX and VSX) when the environment components are installed and configured.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-2 For a detailed description of th e configuration of the Polycom conferencing entities for the in tegration in Microsoft Office Communications Server 2007 see Polycom® HDX and RMX™ Systems Integration with Microsoft Office Co mmunications Server 2007 Deploy ment Guide.
Polycom RMX 2000 Administrator ’s Guide H-3 2 Expand the Enterprise Pools li st. 3 Right-click the server pool icon, click Properties > Front End Properties .
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-4 4 Click the Host Authori zation tab. 5 Click the Add button to add the RMX as trusted host. The Add Authoriz ed Host dialog box opens. 6 In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition.
Polycom RMX 2000 Administrator ’s Guide H-5 8 Click OK . The defined RMX appears i n the trus ted servers list in the server Front End Properties—Host Authorization dialog box. To add RMX to the Routing Roles: 9 In the Front End Properties dialog box, click the Routing tab.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-6 12 In the Next hop section enter the RMX FQ DN name as defined in the DNS and is used in the Host Authorization definition. 13 In the Transport field, sele ct TLS to enable the dial-out from conferences to SIP endpoints.
Polycom RMX 2000 Administrator ’s Guide H-7 Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX W orkstation To work in Microsoft R1 and R2 environment or whe.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-8 2 Right-click the pool Front End entity, and click Certificate . The Office Communicator Server Wizard Welcome window is displayed. 3 Click Next . The Available Certificate Tasks window appears.
Polycom RMX 2000 Administrator ’s Guide H-9 5 Select Send the Request immediately to an online certificate authority and click Next . The Name and Sec urity Settings window appears. 6 In the Name field, selec t the RMX name you entered in the FQDN field when defining the trusted host or as defined in the DNS server.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-10 9 Enter the name of the Organization and the Organization Unit and click Next . Your Server’s Subject Name window appears. 10 In the Subject n ame field, select the FQDN name of the RMX from the list or enter its name.
Polycom RMX 2000 Administrator ’s Guide H-11 The Geographical Information window appears. 12 Enter the geographical information as required and click Next .
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-12 15 Click Next to confirm the listed parameters and create the requested certificate. The Assign Certificate Task window appears. 16 Select Assign certificate later and click Next (MS R2).
Polycom RMX 2000 Administrator ’s Guide H-13 R etrieving the Certificate from the OCS to the RMX Wo r k s t a t i o n 1 In the OCS Enterprise Pools tree, expand the Pools list and the Server Pool list. 2 Right-click the pool Front End entity, and select Certificate .
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-14 4 Select the certificate Subject Name of the RMX and click Next. The Export C ertificate window appears. 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list.
Polycom RMX 2000 Administrator ’s Guide H-15 7 If required, enter any password. For example, Polycom . Write do wn this passwo rd as you will have to manually creat e a password file in which this passwor d will appear. Click Next . The Certificate Wizard Complete d window appears.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-16 Optional. Creating the Ce rtificate P assword File (certPassword.txt) If you have used a password when creating the ce rtificate file ( *.pfx ), you must create a certPassword.
Polycom RMX 2000 Administrator ’s Guide H-17 Optional. Setting the Static R oute & T rusted Host for RMX in the Load Balancer Server If your network includes a L oad Balancer server, the RMX unit must be configured as a trusted host in the Loa d Balancer server in the same way it is configured in the OCS.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-18 The Load Front End Properties dialog box opens. The definition procedure is the same as for setting the RMX as trusted and define St atic routes in the OCS. For detail s, see “ Setting the Trusted Host and Static Route for RMX in the OCS” on page 2 .
Polycom RMX 2000 Administrator ’s Guide H-19 Configuring the RMX 2000 for Microsoft OCS 2007 Integration Modify the RMX Management Network Service to Include the DNS Server The Management Network th.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-20 6 View or modify the follow ing fields: 7 Click OK . T able 1 Management Network Properties – DNS Parameters Field Description MCU Host Name Ente r the name of the MCU on the network.
Polycom RMX 2000 Administrator ’s Guide H-21 Defining a SIP Network Service in the RMX Your Polycom RMX 2000 system shou ld be installed accord ing to standard installation procedures. See the Polycom RMX 2000 Getting Started Guide , which describes how to set up and configure the MCU.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-22 4 Make sure the IP Network Type is set to H.323 & SIP even though SIP will be the only call setup used with Office Communications Server 2007.
Polycom RMX 2000 Administrator ’s Guide H-23 9 Click th e Send Certificate button. The Install File dialog box opens..
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-24 10 Click the Browse button. The Open dialog box appears, letting you sel ect the certificate file (s) to send to the MCU.
Polycom RMX 2000 Administrator ’s Guide H-25 — A *.pfx file if the certificate file was created in the OCS without using a password. The *. pfx file will be convert ed internally by the RMX into three certificate files named r ootCA.pem , pkey.pem and cert.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-26 2 Scroll to the flag MS_ENVIRONMENT and click it. The Edit Flag dialog box is displayed. 3 In the Value field, enter YES to set the RMX SIP environment to Microsoft solution.
Polycom RMX 2000 Administrator ’s Guide H-27 SIP_FREE_VIDEO_RESOURCES (continued) The system allocates the resources according to the participant’s endpoint capabilities, with a minimum of one CIF video resource. Enter YES to enable the system to free the video resources for allocation to other conference participant s.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-28 Dialing to an Entry Queue, Meeting R oom or Conference The preferred dialing mode to the conf erencing entities such as Meeting Rooms, conferences and Entr y Queues is direct dial in usi ng the domain name defined in the OCS Static Rout es.
Polycom RMX 2000 Administrator ’s Guide H-29 Active Alarms and T roubleshooting Active Alarms The following ac tive alarms may be displaye d in the RMX System Alerts pane when the RMX is configured .
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-30 SIP TLS: Registration handshake failure This alarm indicates a mismatch between the security protocols of the OCS and the RMX, preventing the Registra tion of the RMX to the OCS.
Polycom RMX 2000 Administrator ’s Guide H-31 T roubleshooting • At the end of the installation and co nfiguration process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial-in and one dial-out and connect them to the conference.
Appendix H-Setting the RMX for Integr ation Into Microsoft OCS Environment H-32.
An important point after buying a device Polycom 2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Polycom 2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 2000.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
