Instruction/ maintenance manual of the product 128 Polycom
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V iew Station ™ 1 28/512/M P USER’S GUIDE PC/MP/USCvr 6/16/99 4:10 PM Page 1.
Polyc om, In c. © 1999 Polycom In c. All righ ts reserve d. No part of t his document may be repr oduced or transmitted in a ny fo rm or b y any m eans, electro nic or mechanica l, for an y purp ose, without the e xpress wri tten perm ission of Po lycom, Inc .
Limitation of Remedies a nd Damages Polycom , Inc., its agents, empl oyees, supp liers, deal ers and othe r authorized representat iv es shall not be responsibl e or liable with respect to the product.
Changes o r modificatio ns no t expressly ap prov ed by Polycom c ould void the user's au thorit y to op erate this equip ment. 1. This equipm ent complies with Part 6 8 of the FCC Rules.
Under writers’ Labora tories’ Statemen t The syst em is inten ded to be powered by a Class 2 power supply 5V@4. 5A, 12V@1. 5A. Omnitel Statement THE SOFTW ARE PR OGRAMS CONT AINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMA TION AND PR OPRIET AR Y PRODUCTS OF POL YCOM OR ITS LICENSORS.
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ViewSt atio n User ’s Guide vii Getting Started What’s In the Box? ............ ...................... ............ ................. ...................... ................. ...... .. 11 The Remote Control ................. ......................
Table o f Conten ts viii View Station Use r’s Guide Setting Camera Presets ................. ............................ ....................... ................. ................... 44 Mirroring the Camer a Positions .................... .........
Tabl e of Conten ts ix ViewS tatio n U ser’s Guide System Information ViewStation Diagnostics .......................... ....................... ................. ....................... ............. 8 5 Network Statistics ........................ .
Table o f Conten ts x View Stat ion U ser’s Gui de IMUX Information ............ ................ ....................... ........... ................. ....................... 122 Upgrading You r ViewStation 512 to an MP . ....................... ..
ViewSt atio n User ’s Guide 11 Thank you for purchasing the ViewStati o n! You w ill soon dis cover that videoconferencing is as easy as tal king on the telephone. The ViewStatio n is the most easy- t o-use v i deoconferen cing unit on the market today.
Getting Started 12 ViewSt atio n User ’s Guide • Remote control •U s e r ’ s G u i d e • QuickStart booklet • ReadMe First document • Packag e labeled “Required Cables” that contains.
Getting S tarted 13 View Stat ion Us er’s G uide The Remote Control The remote control that came with your ViewStatio n is an integral part of the unit.
Getting Started 14 ViewSt atio n User ’s Guide T elevision Monitors You can use any s i ze S-Video or com posite television monitor with the ViewStation. The size of the mo nitor should be proportional to the s ize of the room in which the ViewStation resi des.
Getting S tarted 15 View Stat ion Us er’s G uide Setting Up Y our Vi ewStatio n Connecting the ViewStation is eas y. The cable conn ectors are color-coord inated with the corresp onding conne ct ors on the back of the ViewStati on. To hoo k up your ViewStat ion, use you r QuickStart boo klet as a guide and follow thes e steps: 1.
Getting Started 16 ViewSt atio n User ’s Guide 3. Connect the v arious cables to the back of your V iewStation. F or more detai ls, see your QuickStart booklet . 4. Connect an y extra equipm ent, such as an addi tional televis ion monitor , a VCR, laptop, LAN, telephone, or document camera, to the back of y our Vi e w S t a t i o n .
Getting S tarted 17 View Stat ion Us er’s G uide 5. Wrap t he cable tie that came with you r V iew Station around all of the cables on the back o f the unit so the y don’ t get tangled. Slide one end of the cable tie through the pl astic octagonal piece and then attach the oct agonal piece to the back of the tele vision monitor .
Getting Started 18 ViewSt atio n User ’s Guide V iewStation Setup Screens A series of setup screens will app ear on your televis ion monit or, begin n ing with the following screen.
Getting S tarted 19 View Stat ion Us er’s G uide System Na me The System Name screen will ask you to name your ViewStation (up to 34 characters), which will m ake it easy for others to find your particular ViewStation on the network LAN, if connected.
Getting Started 20 ViewSt atio n User ’s Guide ISDN V ideo Numbers On the ISDN Video Number sc reen, enter the area o r STD code and ISDN number assi gned to your ViewSt ation. Your ser vice provider should have gi ven you this number when y ou purchased your I S DN line.
Getting S tarted 21 View Stat ion Us er’s G uide If your ser vice provider gave you thes e numbers, ente r them here. If you do not have these number s , highlight the Start icon and the ViewStation will locate them for you.
Getting Started 22 ViewSt atio n User ’s Guide T ele pho ne Nu mber s On the Telephon e Numbers screen, en ter the number of the telephone that may be connected to your V iewStatio n. Also ent er the nu mber to anot her tele phone in the same room as the ViewStation.
Getting S tarted 23 View Stat ion Us er’s G uide T esting the V i ewStation Once you hav e your ViewStation set up, you can place a test call to on e of the numbers that have been preprogrammed into the address b ook of you r ViewStat ion.
Getting Started 24 ViewSt atio n User ’s Guide.
ViewS tatio n User’ s Guide 25 When you turn on your ViewStatio n, you will be greeted by the main calling screen. Th e very firs t time you t urn on your ViewStation and the f irst time you turn it on after performing a reset, you will f irst go through the configuration screen s disc ussed in the Getting Started s ection.
Plac ing and Answer ing C alls 26 ViewSt atio n User ’s Guide There are three ways to place a video call: • Manually • Speed-dial • From th e address bo ok Placin g a Manual Dial V i deo Call From the main calling screen, use the arrow bu ttons on the remote to highlight the Video Cal l icon.
Placi ng and Ans werin g Calls 27 View Stat ion Us er’s G uide 2. Use the arro w buttons on the remote to highlight the Sp eed button on the screen and ch ange the speed of your call. Use th e up and do wn arro w bu ttons to select a speed from t he list that appears on screen .
Plac ing and Answer ing C alls 28 ViewSt atio n User ’s Guide 7. T o end your call, press the CALL•HAN G-UP button on the remote. Highlight the D isconnect V ideo Call ico n and press th e SELECT button on the remote.
Placi ng and Ans werin g Calls 29 View Stat ion Us er’s G uide Placin g a Speed-Dial Call Once you hav e selected the Address Book icon on the main calling screen, a Speed-Dial screen appears. Use this screen to redial the six most recently dialed numbers.
Plac ing and Answer ing C alls 30 ViewSt atio n User ’s Guide 3. When the call com pletes and you are using a single-monitor s ystem, the party you called will appear on the s creen and you wi ll appear in the picture-in -picture (PIP) wind ow at the lo wer right.
Placi ng and Ans werin g Calls 31 View Stat ion Us er’s G uide Adding a T elephone Ca ll to a Video Call If you have an analog telephone line connected to the back of your ViewStation, you can add a third party to yo ur video call. Third- party audio i s only avai lable in the United States and Canada.
Plac ing and Answer ing C alls 32 ViewSt atio n User ’s Guide 3. Once the thir d party connects, press the NEAR or F AR button o n the remote to return to the videoconference.
Placi ng and Ans werin g Calls 33 View Stat ion Us er’s G uide Placing a T elephone Call In audio teleph one calls, your ViewStation acts as a standard speakerphone. Third-party au dio is only available in the United States and Can ada. To place an analog telephone call, follow these steps: 1.
Plac ing and Answer ing C alls 34 ViewSt atio n User ’s Guide Adding a V i deo Cal l to a T e lephon e Call Another feature of t he ViewStation is that you can ad d a video call while you are in a telephone call. 1. Once your telephone call is connected, us e the arro w buttons on the remote to highlight the Menu icon.
Placi ng and Ans werin g Calls 35 View Stat ion Us er’s G uide 3. Use the n u meric ke ypad on the remote to enter the n u mber you w ant to dial. If you are d ialing within your PBX s ystem, you only n eed to dial the last four digits o f the number .
Plac ing and Answer ing C alls 36 ViewSt atio n User ’s Guide 5. T o end the regular telephone call, press the CALL•HANG-UP b utton on the remote. Then highlight the Disconnect Speakerp hone icon and press the SELECT b utton on the remote.
ViewS tatio n User’ s Guide 37 The Address B ook can be accessed from the Speed-Dial screen. T h e address book sa ves you time by allowing you to place calls by name. With the address book, yo u do not have to rem ember or look up p hone numbers and man u ally dial them.
Addr ess Boo k 38 View Stat ion Us er’s G uide 3. Highlight the New icon and pres s the SELECT b utton on the remote. 4. The cur s or automatically appears in the Name f ield. Y ou cannot enter an y other information on this screen until you hav e entered a name for this party .
Addres s Book 39 View Stat ion Us er’s G uide 5. When t he ke yboard disappears from the s creen, use th e arro w buttons on the remote to scro l l do wn to the V ideo Number f ield. Use the numeric k eypad on the remote to en ter the numbers. If yo u need to enter a d ot, press the right arrow b utto n on the remote.
Addr ess Boo k 40 View Stat ion Us er’s G uide 2. The number and the speed that you’ r e dialing will appear at the top of the screen. The call progress indicator s on the lo wer left side of the screen indicate the call connection pr ogress. They will change from b lue to yellow to orange an d finally to green wh en your call goes throug h.
Addres s Book 41 View Stat ion Us er’s G uide Editing an Existing Entr y in the Ad dress B ook From the main address book s creen, follow these steps to edit an existing entry.
Addr ess Boo k 42 View Stat ion Us er’s G uide 3. In the Add/Change Entry screen, an onscreen ke yboar d will appear . Use the arro w buttons on the remote to highlig ht the line you want to edit and press the SELECT b utton to select it. 4. In the N ame f ield, delete letters with the back space key on the k eyboard.
ViewSt atio n User ’s Guide 43 You can adjust the p an, tilt and zoom o f near- and far-site cameras. Yo u can also enable the camera to tr ack voices automatically or track to pr es ets. Contr olli ng the Camer a To select the camera to contr ol, use the remote control to: • Mov e your near -site camera.
Camera and Sound 44 ViewS tat ion U ser ’s G uide Pan and T ilt To adjust the pan or tilt of a camera, use the arrow buttons on the remote. The camera will pan, tilt, or zoom only when the Camera icon appears onscreen. • T o pan left, press the left arrow b utto n.
Camer a and Soun d 45 View Stat ion Us er’s G uide To go to a p articular preset: 1. Use the NEAR or F AR buttons on the remote to determine which camera’ s preset to acti vate.
Camera and Sound 46 ViewS tat ion U ser ’s G uide T racking to Far - Site Camera Presets The ViewStation can control the main camera of a far-s ite ViewStation. 1. T o hav e the far -site camera mirror the presets on the near -site, press F AR. This loads the camera pr es ets from the near -site camera into the far -site unit.
Camer a and Soun d 47 View Stat ion Us er’s G uide Adjusting the Sound on th e V iewStation The volume of the ViewStation is indir ectly related to the volume on the televis ion monitor.
Camera and Sound 48 ViewS tat ion U ser ’s G uide.
View Stat ion Us er’s G uide 49 You can send a live image or snaps hot from any local cameras to the participants in a videoconference u s ing the s napshot feature of the ViewStation. To send a liv e snapshot or image: 1. Press the SN APSHOT button on the remote co ntrol.
Snapshots 50 ViewS tation User ’s Guide 4. Press the SN A PSHO T button on the remote ag ain to send the image to the far s i t e. TIP: To previ ew you r sn apsho t wit hout sendi ng th e live vide o to the f ar-site, pr ess the S NAPSHOT button on ce, then press 1, 2 or 3 for your desired camera source.
ViewS tatio n User’ s Guide 51 The use of the Vi ewStation can b e expanded by co nnecting other equipment to it. You can conn ect a second televisio n monitor, a VCR, do cument camera, or CD player. See the Gettin g St arte d section for info rmation about conn ecting this equipmen t to your ViewStation.
Using Accesso ries 52 ViewS tatio n U ser’s Guide Using a Doc ument Camera You can use a document camera to take pictures of an object to send to the far- site.
View Stat ion Us er’s G uide 53 The ViewStation can be connected directly to a PC running Microso ft Windows or to a local area n etwork (LAN) to upgrade sof t ware, make PowerPoint pres entat ion s, or p erfo rm re mot e setu p an d diag nost ics.
Connecting a PC 54 ViewSt ation Us er’s Guide 5. Press the right arrow b utton on the remote to go to the Setup ➢ LAN/ SNMP ➢ LAN/Intranet screen. 6. If y our LAN uses DHCP , press the UP arr ow on the remote to go to the DHCP field. Use the arro w b u ttons to set the DHCP sett ing to Client.
Connecting a PC 55 View Stat ion Us er’s G uide Connectin g a PC Directly to a ViewStation with N o LAN Connect ion To connect your ViewStation to a P C that is not on a LAN, fol low these step s: 1. Connect the blue-ti pped cabl e from the blue con nector on t he back of your V iewStation to the Eth ernet PC card of y our computer .
Connecting a PC 56 ViewSt ation Us er’s Guide 7. R ight-c lick on Pr operties. 8. The Netw ork box appears. Select the Conf iguration tab and then select TCP/IP . There may be more than o ne, so choose the one for you r LAN adapter and n o t your dial-up adapter .
Connecting a PC 57 View Stat ion Us er’s G uide 9. Cli ck the P roperties button to display t he proper ties of TCP/IP and then sele ct the IP Addr ess tab . Make sure the Obtain An IP Address Automatically button is selected. Then click on OK. 10. Restart y our PC.
Connecting a PC 58 ViewSt ation Us er’s Guide 12. After yo ur PC reboot s, open Internet Ex plorer 3.02 or 4 .0 and under the V iew men u, select Internet Options, and t hen Security . It defaults to medium, which is the setting it should be in to comm unicate with the V iew Station.
Connecting a PC 59 View Stat ion Us er’s G uide 14. The W elcome web page will appear in the web browser on your PC..
Connecting a PC 60 ViewSt ation Us er’s Guide.
ViewS tatio n User’ s Guide 61 The ViewStati on allows y ou to view an d present Microsoft P owerPoint 97 slides when it is con nected to a PC. You can conduct a p r esentation on th e ViewStati on or you can watch a presentati on from y our PC anywhere in t he world.
Presen tat ions 62 ViewSt ation Us er’s Guide 3. The W elcome web page will appear . 4. Click on the V iew a Presentation icon and the slides will ap pear .
Presen tations 63 View Stat ion Us er’s G uide Presen ting Sl ides Follow these steps to display a s lide presentation on the ViewStation: 1. On you r PC, open Int ernet Exp lorer 3.0 2, 4.0 or Net scape 4.5. 2. In the ad dress field, enter the IP ad dress of the V iewStation that you will display the slides on.
Presen tat ions 64 ViewSt ation Us er’s Guide 3. The W elcome web page will appear ..
Presen tations 65 View Stat ion Us er’s G uide 4. Click on the Select a Presentation icon and the following web page will appear ..
Presen tat ions 66 ViewSt ation Us er’s Guide 5. Click on the “Press Here to Select a Po werPoint Fil e” bu tton. A pcPresent application window will prompt you for a password. Enter a passwo rd if one has been estab lished for the vid eoconference.
Presen tations 67 View Stat ion Us er’s G uide 8. Click on t he PcPresent b u tton and a windo w will indicate that your slides are being con verted to thumbnail s ketches. When the PcPresent windo w becomes full- screen again, y our thumbnails hav e been loaded in to the flash memory of t he V iewS tation.
Presen tat ions 68 ViewSt ation Us er’s Guide.
ViewS tatio n User’ s Guide 69 The ViewStatio n has an embedd ed web server that allows you t o manage your unit from a remote PC on the same local area netwo rk (LAN).
Remote Man agement 70 ViewSt atio n User ’s Guide The following Welcome web page will ap pear in your browser..
Remote Ma nagement 71 View Stat ion Us er’s G uide Click on the Syst em Information an d Management ico n and the following Manage System web page will appear.
Remote Man agement 72 ViewSt atio n User ’s Guide Running Diagno stic T ests o n a System The Manage System web page contains the setup op ti ons for the ViewStation at the IP address you entered in the Address field of the browser. If you click on the Diagnose System icon o n the left side of t he page, t he followi ng web pag e will appear.
Remote Ma nagement 73 View Stat ion Us er’s G uide Control ling a Sys tem The interactive onscreen remote control can be accessed by cl icking on the Remote C ontrol i con on the left si de of the Sys tem Diagn ostics web p age. By clicking the onscreen buttons, you can cont rol most of the funct ions of a ViewStation.
Remote Man agement 74 ViewSt atio n User ’s Guide Changin g the Setup of a ViewStation If you cl ick on t he Setup System icon on the left sid e of the Manage System web page, the follo wing web page will ap pear. Click on the set up icon that you want to change and the web page for that feature of the system will appear.
Remote Ma nagement 75 View Stat ion Us er’s G uide Remote ly Plac ing and Pa r tic ipatin g in V i deo Ca lls When you click on the Place A Call icon from the Manag e S ystem web page, the Dial a Video Call web page will ap pear. It is a fully integrated call center.
Remote Man agement 76 ViewSt atio n User ’s Guide.
ViewSt atio n User ’s Guide 77 lThe ViewStation is T.120- compliant and supports data con ferencing when paired with either a ShowStation IP or NetMeeting. Data conf erencing features are only available o n point-to- point video calls an d are off by default.
Data Con feren cing 78 ViewSt atio n User ’s Guide 4. From the main calling screen, go to the System Info ➢ Setup ➢ Data Conferencing screen . 5. Enter the name of the Sho w Station and return to the main calling screen by pressing the CALL•HANG-UP button on the remote.
Dat a Conf erenc ing 79 View Stat ion Us er’s G uide Using NetM eetin g with a ViewStation Microsoft NetMeeting is suppo rted in-band throug h the ViewStati on. To u se NetMeeting, your PC must be connect ed directly ( or via your LAN) t o your ViewStation.
Data Con feren cing 80 ViewSt atio n User ’s Guide 2. Click on the NetMeeting icon and enter your name in the User Name field of the dialog box (do not use admin as the user name). If you ha ve a slide- vie wing password, enter it in the Password field .
ViewS tatio n User ’s Gu ide 81 The software on y our ViewStation can be upg raded either via ISDN or over your local area n etwork (LAN). Upgradin g V iewStation Softw are Via ISDN From a ViewStation with software vers ion 4.0 or higher, y ou can place a video call to a nother un it (with vers ion 4.
Upgra d ing S oft ware 82 ViewSt atio n User ’s Guide Upgrading Vi ewStatio n Softw are over the L AN You can use the Polycom Soft Update applicati on to update your software over the LAN. SoftUpdate will only upg rade your software if it is more r ecent than Version 1.
Upgr ading Softw are 83 ViewS tat ion U ser ’s G uide 7. A dialog box will prompt you for the IP address of y our V iewStation. If you hav e an admin istration password, enter it here. Click on the OK button if you don’ t hav e one. 8. Soft Update w ill locate you r V ie wStation on the netw ork and pro vide the basic information .
Upgra d ing S oft ware 84 ViewSt atio n User ’s Guide 9. When the V ie wStation beg i ns the s oftware up grade process, th e following screen will appear . 10. As the so ftware is being upgraded, you will be info rmed of its progress. When it is f inished, click t he OK b utton and you are d one.
View Stat ion Us er’s G uide 85 You can fi nd out ev erything ab out your ViewStation by selecting the S ystem Info icon on the main callin g screen. If you want to find out m ore, highlight the Setup & Diagno stics icon and press the SELECT button on the remote.
System Info rmation 86 ViewS tat ion U ser ’s G uide 3. T o go back to the Diagnostics s creen, use the arr ow b uttons on the remote to highlight the Menu icon and then pres s the SELECT b utton. 4. T o return to the main callin g screen at any time, press the CALL•HANG-UP button on the remote.
System In formation 87 ViewS tatio n U ser’s Guide Advanced Network Statistics The Advanced Network Statistics screen contains information ab out the status of your cal l. It des cribes how fast aud io and video is coming in and go ing out during a call.
System Info rmation 88 ViewS tat ion U ser ’s G uide Color Bar The Color Bar screen allo ws you to test the color setti ngs of your televisio n monitor. Wh ile you are viewing th e color bar, find the controls on the television monitor that allow you to adjust its colors.
System In formation 89 ViewS tatio n U ser’s Guide The Audio Meter screen indicates the audi o level of all au dio inputs connected to the ViewStation. Near -End Loop The Near-End Loop s creen allows you to test the encod er/decoder of your unit. This can help you di agnose a problem with a vide o call.
System Info rmation 90 ViewS tat ion U ser ’s G uide Far -End Loop The Far-End Loop screen allows you to test the communication quality from point to point. However, this only works while yo u are in a call. To stop the loop, press any button on the remo te.
System In formation 91 ViewS tatio n U ser’s Guide How to C heck the Setup of Y our V iewStation The ViewStation allows you to see your initial configuration when you first set up your unit. You can chang e the setup at any time, either on the ViewStation or from your P C.
System Info rmation 92 ViewS tat ion U ser ’s G uide General Setup The General S etup screen cont ains th e basic informat ion regar ding you r ViewStation. You can change this info rmation at any time. If you want more technical explanations in yo ur error messages, you can select Ex pert in the Help Level field.
System In formation 93 ViewS tatio n U ser’s Guide LAN/SNMP The LAN/SNMP screen contains informatio n that is of interest to the system administrator. This information enables th e network to identify your ViewStation. LAN/Intranet The LAN/Intranet screen is where yo u would change the DHCP setting for your ViewStation.
System Info rmation 94 ViewS tat ion U ser ’s G uide SNMP In addition to syst em administration inf ormation, the SNMP Setu p screen contains the name of the person who s et up yo ur ViewStatio n. If you h ave a problem that you cannot solve, they may be able to help you.
System In formation 95 ViewS tatio n U ser’s Guide Phone/Audio The Telephone & Audio screen contains information abo ut the analog telephone connected to your ViewStation. It als o allows you to mute incoming calls so that the ringi ng soun d won’t d i sturb yo u.
System Info rmation 96 ViewS tat ion U ser ’s G uide Primary Camera allows you to specify which camer a will be selected wh en the V iewSt ation is po wered on. PI P Always On al lows you to have the p i cture-in- picture (PIP) displayed at all times or o nly when the ViewStation needs to display the basic setup elements.
System In formation 97 ViewS tatio n U ser’s Guide Software/Hardware The Software screen con t ains the serial numb er for your ViewStation. If you need to upgrade your software in the future, you may be asked for this information. See the Upgrading Software section of this manual for detail s about u pgrading the software on your ViewStat ion.
System Info rmation 98 ViewS tat ion U ser ’s G uide The Hardware screen contains infor mation about the type of camera inside the ViewStation, the technology it uses to send th e video in your call s, and the version of your mi crophone.
View Stat ion Us er’s G uide 99 This section discusses setup and operation that is specific to the ViewStation 512 and MP models. The V iewStation 5 12 allows you to con nect up to f our ISDN line s to cond uct videoconf erences at a maximum 512kbp s.
ViewStation 512/MP 100 ViewSt ation Us er’s Guide During a call, the ViewStation 512 a nd MP displays two circular call progress indicators per available ISDN line. Each indicator represents one channel of an ISDN line. In the illust ration below, the call is attemp ting to use all eight channels from fou r available ISDN lines.
ViewStation 512/MP 101 ViewSt atio n User ’s Guide When you first connect th e IMUX mo dule to th e ViewStation u nit and av ailable ISDN lines, the red status light on to p of the IMUX module will light.
ViewStation 512/MP 102 ViewSt ation Us er’s Guide Highlight and select the IMUX Information icon and press the SELECT button on the remot e to configu re your IMUX module. Highlight and select the Numbers icon to go to the ISDN Video Nu mbers screen.
ViewStation 512/MP 103 ViewSt atio n User ’s Guide On the Advanced Dialing screen, you can define how each ISDN channel will be dialed. Normally, channels are dialed in parallel. The Dialing Speeds scr een allows you to specify the dialing speeds that will b e available when you place a call.
ViewStation 512/MP 104 ViewSt ation Us er’s Guide The Audio Quality Preference screen allows you to choose an audio protocol. G.722 aud io deliver s higher quality audio, bu t uses 48kb ps of the video bandwidth. G.7 28 delivers tel ephone quality au dio and uses only 16kbps of t he video band width.
ViewStation 512/MP 105 ViewSt atio n User ’s Guide To enter SPIDs manu all y rather than detecting them automatically, enter the numbers for each available line in the spaces for each line. Note that each available line can have two S PID numbers . ISDN Switch On this screen you specify what type of switch your ISDN line is on.
ViewStation 512/MP 106 ViewSt ation Us er’s Guide Main Call ing Screen If your ISDN lines are not properly configured, th e main calling screen will display an ISDN checking icon in addition to the stan dard icons. This icon displays one line indicator for each line the ViewStation detects and attempts to connect.
ViewStation 512/MP 107 ViewSt atio n User ’s Guide Placing a Call with the ViewStation 512 Once you select the Video C all icon, you are ready to mak e a manually dialed video call . Use the Video Phone screen to manuall y enter the IS DN numbers of the party being call ed.
ViewStation 512/MP 108 ViewSt ation Us er’s Guide 4. T o select a calling speed, hi ghlight the Speed Ind icator Icon, press SELECT , then use the UP and DOWN arro w buttons to select a speed from the list that appears onscreen.
ViewStation 512/MP 109 ViewSt atio n User ’s Guide 7. T o end the call, press the CALL•HANG-UP button on the remote , which takes you to the Call Han gup Choices screen . 8. Use the arro w keys to highlight t he Disconn ect V ideo Call icon and press SELECT .
ViewStation 512/MP 110 ViewSt ation Us er’s Guide Placing a Multi-Point Call with the V iew Station MP To place a multi-point video call, follo w these steps: 1. From the main callin g screen, highlight the V i deo Call icon and press the SELECT b utton.
ViewStation 512/MP 111 ViewSt atio n User ’s Guide 3. Once the call is co nnected, press the CALL•HANG-UP b utton on the remote to get to the Call Hang up Choices s creen. Highlight the Add a V ideo Call icon. The number of call progress indicators indicates the number of ISDN channels that are used in this call.
ViewStation 512/MP 112 ViewSt ation Us er’s Guide 4. When the following screen appears, highlight th e Multi-Site icon an d press the SELECT button on t he remote. 5. The cur sor automatically appears in the Nam e field. Th is is the fi eld that contains the name of the meeting or site you will be calli ng in this entry .
ViewStation 512/MP 113 ViewSt atio n User ’s Guide 6. When the keyboard d isappears from the s creen, scroll d own to the Speed fi eld. If you want to change the speed, press the the SELECT button on the remote while th is field is highlighted.
ViewStation 512/MP 114 ViewSt ation Us er’s Guide 8. Fro m the address bo ok, select en t ries t o put in your multi-poin t address meeting. Highlight the s ite that you wan t to add and pr es s the SELECT b u tton on the remote. This will add the site to yo ur meeting.
ViewStation 512/MP 115 ViewSt atio n User ’s Guide • Discussion Mode. In Discussion mode, all of the s ites can see e veryone in the meeting at the same time. Th i s feature is sometimes referr ed to as continuo us pr esence or Hollywood Sq uar es .
ViewStation 512/MP 116 ViewSt ation Us er’s Guide Follow these s teps to switch multi-poi nt meeting modes: 1. From th e main calling screen, h i ghlight the System Info i con and pres s the SELECT b utton on the remote. If you are switching modes during a multi-point call, press the MENU button to go to the main calling screen.
ViewStation 512/MP 117 ViewSt atio n User ’s Guide V iewStation 512/ MP Diagnostic s Network Statistics The Netwo rk Stati stics sc reen descr ibes the vi deo and aud io protocols an d the speeds at which your call will travel over the netwo rk and to the party you are calling.
ViewStation 512/MP 118 ViewSt ation Us er’s Guide Call Status The Call Status screen al lows you to determ i ne if one or mo re of the far-s ite’s ISDN channels consistently fails to connect. If you highlight one of the call progress indi cators, th e ISDN number for that channel will a ppear.
ViewStation 512/MP 119 ViewSt atio n User ’s Guide The Audio Meter screen indicates the audi o level of all au dio inputs connected to the ViewStation. Near -End Loop The Near-End Loop screen allows you to see how a far-site would see and hear you. Thi s can help yo u diagnose a pro blem with a video call.
ViewStation 512/MP 120 ViewSt ation Us er’s Guide Far -End Loop The Far-End Lo op screen allows you t o find out whether or not your audio and video is g oing out and coming back properly. However, this onl y works w hile you are in a call. To st op the lo op, press any button on the rem o te.
ViewStation 512/MP 121 ViewSt atio n User ’s Guide V i ewStation 512/ MP Setup You can chang e the configuration of your ViewStati on 512 or MP at anytime. To make changes, select the System Inf o icon from the main calling screen and then select the Setup icon.
ViewStation 512/MP 122 ViewSt ation Us er’s Guide IMUX Information If you select the IMUX Information icon, you can select the icons on the following screen to recon figure the way your calls are placed. Upgrading Y our V iewStation 512 to an MP To upgrade yo ur ViewStation, you m u st get the MP upgrade so ftware from your reseller.
ViewS tatio n User’ s Guide 123 r Symptom Cause Solution Aud io Not e nough vo lume during a call. Volume s et too lo w on th e View Stat ion. T urn up th e ViewStati on volume us ing the remote c ontrol . Volume s et too lo w on th e monitor. Turn up the volume on your monitor or exter nal amplifi er.
Trou blesho otin g 124 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n Near -sit e or far-s ite can not hear or see the VCR audio . VCR input is no t selected. Turn on the VCR inpu t by selectin g the NEAR key tw ice and sel ect ing the VC R icon.
Troubles hooting 125 ViewSt atio n User ’s Guide Symptom Cau se Solution Network and C ommunicati ons Line S tatus ico ns do not go away so video calls cann ot be m ade .
Trou blesho otin g 126 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n IMUX 512 (I nverse M ultiplex er) Canno t dial remote system in BONDING 384K calls Call pro gress circ les only sh ow blu e or yell ow. Start by calling the far -site at 1x64 or 2 x 6 4 K .
Troubles hooting 127 ViewSt atio n User ’s Guide Symptom Cau se Solution Present ations Web b rowser does not allow s howi ng Po werPoi nt presentati ons from the PC to the Vie wStation. Wrong version of we b browse r. Prese nting Powe rPoint slid es works wi th Microsof t Interne t Explo rer vers ion 3.
Trou blesho otin g 128 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n General Problems Slow bli nking gree n light appear s on th e fro nt of the View Stat ion. T he system is sleepi n g. Syste m is in po wer s ave sleep mod e. Th is is normal .
View Stat ion Us er’s G uide 129 If you are not connected to an internal phone system, called a PBX, you will need to conn ect the ISDN cables from you r ViewStation to the IMUX module to the NT-1 device, which is connected to an ISDN wall jack. Once everything is connected, their lights will indicate whether or not t hey are connected properly.
ISDN Inform ation 130 ViewSt ation Us er’s Guide On a Motorola NT 1D, you s hould see t he following status lights when yo ur ISDN lines are properly con n ected. The dip sw itche s sh ould be set as fo llows : On an Alpha Telecom (AT1 ) UT620F, you should see the following s tatus lights when your ISDN lines are proper ly connected.
ISDN Informati on 131 View Stat ion Us er’s G uide ISDN Switches Dep endi ng on th e ty pe of ISD N li nes you are usi ng, y our se rvic e pr ovid er m ay assign zero, one, o r two SPIDs per line.
ISDN Inform ation 132 ViewSt ation Us er’s Guide 19 No ans wer from user (user alert ed) The destinati on fails to complete the connection within the prescribe d time after respond ing to the connectio n request. T he proble m occurs a t the remote end of the co nnection.
ISDN Informati on 133 View Stat ion Us er’s G uide 57 Bearer cap ability no t authorized The caller has reque sted a b earer ca pabili ty that the ne twork can provide, but the user is not authorized to use.
ISDN Inform ation 134 ViewSt ation Us er’s Guide 95 Invalid me ssage, unsp ecif ied An in valid m essage was receiv ed, and no standa rd caus e app lies. T h i s i s u s u a l l y d u e t o a D - c h a n n e l e r r o r . I f t h i s e r r o r o c c u r s syst ematical ly, re port it to y our ISDN ser vice pr ovider.
ViewS tatio n U ser’s Guide 135 A accessories document camera, 52 second monitor, 51 ShowStati on IP, 52 VCR, 51 address boo k adding an en try, 37 creating multi-site entr ies, 111 deletin g an ent.
Index 136 ViewSt atio n User ’s Gu ide D data conferencin g 77 setup infor mation, 94 usin g a Show Sta tion IP, 7 7 using NetMeeting, 79 DHCP, 54 diagnostics advanced netw ork statis tics, 87 audio.
Index 137 ViewS tatio n U ser’s Guide N name of you r system, 19 network statistics f or ViewStation 512 and MP, 11 7 NT-1 (definition), 14 NT-1, st atus indicator information, 129 P passw or ds for.
Index 138 ViewSt atio n User ’s Gu ide SNMP status, 94 SoftUpdate application, 82 software (on the ViewStation) set up information, 97 software upgrades connecting a PC to the ViewStation, 53 enabli.
Index 139 ViewS tatio n U ser’s Guide W web server (in the ViewStation) 6 9 accessing, 69 changing the setup of a ViewStation, 74 controlling a system fr om the web, 73 Dial a Video Call web page, 7.
Index 140 ViewSt atio n User ’s Gu ide.
An important point after buying a device Polycom 128 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 128 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 128 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 128 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 128 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 128, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 128.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 128. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 128 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
