Instruction/ maintenance manual of the product POSTPERFECT B702 Pitney Bowes
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PB Form SV60941 Rev . B 05/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: B700, B702 Model Number: B700, B702 For Service or Supplies *sv60941RevA* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .
FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against unwanted interference when the equipment is operated in a residential environment.
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iii SV60941 Rev . B T able o f C ontents Chapter 1—Introduction About Y our Meter ........................................................................ 1-2 About this Book ..........................................................................
iv SV60941 Rev . B T able of Contents Checking and Clearing the Batch Register ................................. 3-6 Standard Operation (B702 and B700 With No Accounting) ........................................................................... 3-6 Printing a Register Report .
v SV60941 Rev . B T able of Contents Menu 17: Clear All Accounts (B700 Only) ................................ 4-17 Menu 18: Move Clock Ahead ................................................... 4-18 Menu 19: Move Clock Back ............................
vi SV60941 Rev . B T able of Contents Chapter 7—T roubleshooting Error and W arning Messages ..................................................... 7-2 Fault Messages .......................................................................... 7-2 If Y ou Need Service .
1-1 SV60941 Rev . B 1 • Introduction This chapter lists the key features of your postage meter , tells you what's in this book, and pre sents important safety information. About Y our Meter .............................................. 1-2 About this Book .
1-2 SV60941 Rev . B 1 • Introduction The B700/B702 is a compact, programmable postage meter that combines simplicity of operation with user-changeable features that let you tailor its operation to your own unique requirements. The meter is supplied pre-programmed, so you can start processing mail right away using its factory set- tings.
1-3 SV60941 Rev . B Introduction • 1 • Report printing: the meter generates and prints a register summary , setup summary , and Postage By Phone ® sum- mary .
1-4 SV60941 Rev . B 1 • Introduction Don't like reading manuals? T ry the Quick Reference Guide supplied with your meter . It's lo- cated in the ribbon compartment just above the cassette. It contains condensed instructions for most of the topics covered in this book.
1-5 SV60941 Rev . B Introduction • 1 Meter Settings Maximum Imprint: $99.999 (B700) or $9.999 (B702) Reset T ype: Postage By Phone ® Piece Count: Up to 8 digits (non-resettable) Postage Used Register: 10 digits Postage Unused Register: 8 digits Glossary Some of the words used in this manual may be new to you.
1-6 SV60941 Rev . B 1 • Introduction Glossary (continued) Batch Register A part of the meter's memory that stores the total postage spent and the number of mailpieces processed. If your meter has the optional departmental accounting fea- ture, it stores this data in memory for each account.
1-7 SV60941 Rev . B Introduction • 1 Refill The process of adding postage funds to your meter using the Pitney Bowes Post- age By Phone ® Service. Sometimes called “resetting” the meter . Setup The process of customizing the meter to best suit your own needs.
1-8 SV60941 Rev . B 1 • Introduction • T o reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the meter . The cabinet encloses hazardous parts. If the meter was dropped or otherwise damaged, report such damage to your Pitney Bowes Customer Service Representative.
2-1 SV60941 Rev . B 2 • G etting Acquainte d This chapter lists the controls, indicators and ma- chine features of your meter . The B700/B702 ................................................ 2-2 Controls, Indicators and Machine Features, Front View .
2-2 SV60941 Rev . B The B700/B702 Controls, Indicators and Machine Features, Front V iew 1. Moistener (Optional)— Moistens and helps to seal an envelope as you guide it onto the meter . (B700 only) 2. Feed Deck— Supports your envelope, post card or tape sheet as it passes through the indicia printer .
2-3 SV60941 Rev . B 1. Ad Slogan Car- tridge Well— Ad- ditional ads (and inscriptions for B700) are available by plugging the optional ad slogan cartridge in here. 2. Lock— Prevents unauthorized use of your meter . Insert the key and turn it to the right to unlock the meter .
2-4 SV60941 Rev . B B700/B702 Keypad (User Mode) Y our meter has two modes of operation: user , for routine, day-to-day operations; and setup, which lets you customize the meter to suit your own needs. The keyboard functions differently , depending on which mode you're in.
2-5 SV60941 Rev . B • + Date— Press to see the date that will be printed as a part of the meter imprint. This is usually the current date. Y ou can also advance the date up to a maximum of 30 days from the current date. • Date On/Off— Allows you to print the date, omit the date or omit (“duck”) the day .
2-6 SV60941 Rev . B Use the Setup Mode to tailor meter operation to your own exact needs. T o get into the Setup Mode, place the keypad template on the keypad as shown (below , right). Y ou'll find the template in a pocket on the inside rear cover of this book.
2-7 SV60941 Rev . B • Green, Red, Blue— Use to enter alpha characters (letters). Press the appropriate color and numeric keys at the same time to get an alpha character . For example: - Green and 1 for A ; - Red and 8 for W ; - Blue and 5 for O . • Exit Setup— Press to leave the setup mode.
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3-1 SV60941 Rev . B 3 • Using the Mete r This chapter explains how to use your postage meter . T urning the Meter On ....................................... 3-2 Adjusting the Stacker ....................................... 3-3 Checking Postage Funds Available .
3-2 SV60941 Rev . B T urning the Meter On Before Y ou Apply Power • Make sure the meter is plugged into a properly grounded receptacle. • If your're using an optional advertising slogan cartridge, make sure it's in place (Chapter 8). • Check that the stacker is in position (see instructions be- low).
3-3 SV60941 Rev . B 1. T o advance the date, press the +Date key again. This advances the date by one day . Each time you press the +Date key , the date advances by one more day .
3-4 SV60941 Rev . B 1. Press Ad to see the current ad selection. The display shows the name of the ad slogan. “NONE” means no ad slogan is selected. 2. T o change the selection, press the Ad key repeatedly until you see the name of the ad slogan you want.
3-5 SV60941 Rev . B Selecting an Inscription (B700 Only) 1. Press the Inscription key to see the name of the current inscription. If the display shows “NONE,” no inscription is selected. 2. T o change the inscription, press the Inscription key repeatedly until you see the name of the inscription you want.
3-6 SV60941 Rev . B The meter's batch register stores the total postage value expended and the number of mail pieces processed since it waslast cleared.
3-7 SV60941 Rev . B Printing a Register Report (B702 and B700 With or Without Accounting) 1. Press the $ A vailable key . The display shows the post- age amount currently available. 2. Place a spare envelope or index card on the deck, as though you were about to print postage.
3-8 SV60941 Rev . B If Y ou Have Departmental Accounting 1. Press the Account key repeatedly until you see the ac- count you want to check. Press Enter to confirm your selection. 2. Press the V alue/Pieces key once. The display shows the total postage ($) charged to the account since the regis- ter was last cleared.
3-9 SV60941 Rev . B 1 2 Printing Postage Using the Default V alue The default postage value is set at the factory or by you while the meter is in the setup mode. (This value is often that for first class mail weighing up to one ounce). This value ap- pears in the display after you turn the meter on and the self test is completed.
3-10 SV60941 Rev . B Printing Postage Using the Default V alue (continued) Changing the Postage V alue 1. Use the number keys to enter the postage amount you want. Y ou can enter the decimal point (.) manually , or let the meter do it for you. For example, to set a value of 64 cents: press the 6, 4 and Enter keys; or press the deci- mal (.
3-1 1 SV60941 Rev . B Y ou can also select a preset postage value by pressing one of the four memory keys— Memory 1 , Memory 2 , Memory 3 , Memory 4 . The factory defaults for these keys are: • Memory 1— First Class Letter , 1 oz. • Memory 2— First Class Letter , 2 oz.
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4-1 SV60941 Rev . B 4 • Setting Up the Meter This chapter explains how to set up the menu op- tions available on your postage meter . Using the Keyboard Setup T emplate ................ 4-3 Entering Setup ............................................
4-2 SV60941 Rev . B 4 • Setting Up the Meter Menu 15: Print Setup Report (B700 Only) ..... 4-15 Menu 16: Print Account Report (B700 Only) .................................................... 4-16 Menu 17: Clear All Accounts (B700 Only) ..... 4-17 Menu 18: Move Clock Ahead .
4-3 SV60941 Rev . B Entering Alpha Characters T o enter an alpha character , press the appropriate function key (Red, Blue or Green) and the appropriate number key .
4-4 SV60941 Rev . B Navigating the Menus Y our meter offers two methods for using the setup menus and you can freely combine them: • Self-Prompting Menus— If you choose this method, the meter leads you through the entire setup menu. The dis- play asks you a series of yes/no questions and instructs you to enter a value or text as required.
4-5 SV60941 Rev . B Setup Up Options (continued) Menu ID Prompt Function Go T o Page 1 Change Language? Selects the language shown in the meter's display . 4-7 B700 Only 3 Set Memory 1 Key? Programs a postage job that's displayed when you press the memory key .
4-6 SV60941 Rev . B Setup Up Options (continued) Menu ID Prompt Function Go T o Page B700 Only 15 Print Setup Report? Prints a report listing the setup parameters you've chosen (requires serial printer). 4-15 B700 Only 16 Print Acct Report? Prints a report listing all the accounts you’ve defined.
4-7 SV60941 Rev . B This menu lets you change the language displayed by your meter . The number of languages from which you can choose depends on what model meter you have. 1. The display prompts “Change Language?” 2. Press Ye s . 3. The meter prompts “Amr English?” 4.
4-8 SV60941 Rev . B Menus 3, 4, 5 and 6: Set Memory Keys (B700 Only) (continued) 1. The display prompts “Set Memory N Key ? ” NOTE: N is the number of the Memory Key . 2. Press Ye s . 3. The display prompts: “Enter Amnt” and shows current setting.
4-9 SV60941 Rev . B This menu lets you turn daylight saving time on or off. 1. The display prompts “Set Daylite Saving T ime?” 2. Press Ye s . 3. The meter prompts: “Set Daylite Saving On [Off]?” 4. Press Ye s or No as appropriate to respond to the prompt.
4-10 SV60941 Rev . B The default inscription is automatically selected when you first turn the meter on and after it has been inactive for a pe- riod of time. Y ou can change the default as follows: 1. The display prompts “Set Inscrpt Default?” 2.
4-1 1 SV60941 Rev . B The meter warns you when the descending register ($ A vail- able) reaches a certain default value. Y ou can set a different amount as follows. 1. The display prompts “Set Low Funds W arn?” 2. Press Ye s . 3. The display prompts “Enter Amnt” and shows the current value.
4-12 SV60941 Rev . B Menu 12: Set Postage Default V alue Y our meter displays the default postage value when you first turn it on and when it has been inactive for a period of time. Think of the default as a standard value the meter always returns to.
4-13 SV60941 Rev . B The timeout length is the amount of time in minutes the me- ter waits following an inactive period before it returns to the default display . T o change the timeout value: 1. The display prompts “Set T imeout Length?” 2. Press Ye s .
4-14 SV60941 Rev . B Use this option to enable (turn on) or disable (turn off) certain optional meter features. These include additional inscriptions. Y ou need a special code number to activate these features. The PB Supply Line™ will give it to you when you place your order .
4-15 SV60941 Rev . B Menu 15: Print Setup Report (B700 Only) Use this menu option to print a report summarizing the setup options you've chosen. NOTE: This menu option is not available unless you select a printer connection. Follow the instructions given for Menu 28—Set Printer Connection (page 4-25).
4-16 SV60941 Rev . B Use this option to print a report summarizing the contents of all the accounts defined for the meter . 1. The display prompts “Print Accnt Report?” 2. Press Ye s . (If you press No , the meter goes to the next item in the setup menu.
4-17 SV60941 Rev . B Use this menu choice to clear the contents of all accounts in a single operation. CAUTION! Make certain you really want to clear all account registers. Once you do so, you can't undo the operation. 1. The display prompts “Clear All Accounts?” 2.
4-18 SV60941 Rev . B Menu 18: Move Clock Ahead and Menu 19: Move Clock Back Use these menus to adjust the meter's clock. 1. The display prompts “Move Ahead Clock?” or “Move Back Clock?” depending on the menu you're in. 2. Press Ye s .
4-19 SV60941 Rev . B In order to use this option: • Y our meter must have the optional accounting feature; • Accounting must be enabled—see Menu 25 for instruc- tions; • Y ou must first delete an account or accounts before you can create one—see the instructions for Menu 21 on the following page.
4-20 SV60941 Rev . B T o delete an account: 1. The meter prompts “Delete Account? 2. Press Ye s . 3. T o scroll through the account names, press the No key repeatedly . T o select the account to delete, press Ye s . (Y ou can also select an account by keying in its ID num- ber and pressing Enter .
4-21 SV60941 Rev . B Menu 22: Change Account Names (B700 Only) In order to use this option: • Y our meter must have the optional accounting feature; • Accounting must be enabled—see Menu 25 for instruc- tions. T o change an account name: 1. The meter prompts “Change Acct Names?" 2.
4-22 SV60941 Rev . B Menu 23: Change Supervisor Password (B700 Only) T o change the supervisor password: 1. The meter prompts “Super Pswd Change?" 2. Press Ye s . 3. The meter prompts "Enter Super Password.” 4. Key in the new password. Y ou may use numbers only and cannot enter more than four .
4-23 SV60941 Rev . B Menu 25: Enable Accounting (B700 Only) Accounting is an optional feature that let's you charge post- age to a particular account. When you enable this feature, the meter creates 10 accounts and automatically assigns the names “1” to “10” to them.
4-24 SV60941 Rev . B Menu 26: Set T ime of Date Change This menu choice lets you change the time at which the me- ter advances the date. This is usually set to occur at 12:00 A.M. 1. The meter prompts “Set T ime of Date Change.” 2. Press Ye s . 3.
4-25 SV60941 Rev . B This menu choice lets you set the default refill amount shown by the meter when you add postage using Pitney Bowes Postage By Phone ® service. 1. The meter prompts “Set Refill Default.” 2. Press Ye s . 3. The meter prompts "Enter Amnt” and shows the current refill value.
4-26 SV60941 Rev . B 1. The meter prompts “Set Printer Connection?” 2. Press Ye s . 3. Press No repeatedly to cycle through the available op- tions: • None? — Select this option if your meter is connect- ed to a Pitney Bowes Electronic Scale. • Direct? — Select this option if your meter is connect- ed to a serial printer .
5-1 SV60941 Rev . B 5 • Refilling Y our Meter This chapter contains the information you'll need to obtain postage funds for your B700/B702 meter without leaving your office. All you need is a phone or internet access and a few minutes of your time.
5-2 SV60941 Rev . B T o obtain your meter ’s current access code: 1. Press the Refill button. Y our default reset amount will display . 2. Press the Enter button if you wish to refill for the amount shown, OR enter a new amount, and then press the En- ter button to confirm.
5-3 SV60941 Rev . B Obtaining the Refill Combination NOTE: Y ou can refi ll you meter either on the internet or on the phone. Refilling Y our Meter on the Internet In order to refill your meter on th.
5-4 SV60941 Rev . B Refilling Y our Meter on the Phone In order to refill your meter on the phone, you will need your account number , meter serial number , and current access code from Obtaining the Current Meter Access Code , on page 5-2. 1. Dial 1-800-243-7800 (available 24 hours/day , 7 days/ week).
5-5 SV60941 Rev . B If you have printed a form: • Y our display should read "Enter Combo". • Key in the 6-digit setting number and press the Enter button. Y our display will read "Refill OK" and the postage available. If you have not printed a form: • Y our meter should be displaying your current access code.
5-6 SV60941 Rev . B Reserve Account T oday , when you send a postage check in advance, you re- ceive no added value. At Pitney Bowes, we believe important customers like you deserve more. By sending your pre-pay- ment checks to Reserve Account, you’ll earn FREE POST - AGE based on your average daily account balance.
5-7 SV60941 Rev . B Payment Options (continued) • Bank-to-Bank Wiring instructions for your Reserve Account – If you send a Bank or Federal Wire by 1:00 pm Eastern T ime, your account is updated the same day by 6:00 pm Eastern T ime.
5-8 SV60941 Rev . B United States Postal Service • ACH Debit (EFT) – If you would like to be one of our ACH debit customers, please apply online at www .postagebyphone.com and click on Pay For Post- age . • Bank-to-Bank Wiring or ACH Credit – If you send a Bank or Federal Wire by 1:00 pm Eastern T ime, your account is updated the same day .
5-9 SV60941 Rev . B Mail your deposit to one of the Lockbox addresses reflected below (the most efficient location in terms of mail service will be reflected on your deposit slip coupons). Regular Mail Addresses - (Allow 5 business days) CMRS-PB P .O.
5-10 SV60941 Rev . B Postal regulations require a meter holder to contact the man- ufacturer periodically to add postage or perform an inspec- tion. If you do not add postage within a 90-day period, your meter will begin flashing “ Insp. Due ” but will still allow you to run postage.
5-1 1 SV60941 Rev . B Performing the Inspection In order to perform your meter inspection, you will need your account number , meter serial number , and access code from the steps above. 1. Dial 1-800-243-7800 . 2. Key in your 8-digit Postage By Phone ® account number followed by the # key .
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6-1 SV60941 Rev . B 6 • Replacing the Ribbon This chapter contains the procedure to remove and replace the ribbon cassette in your postage meter . Removing the Used Ribbon Cassette .............. 6-2 Installing the New Cassette .....................
6-2 SV60941 Rev . B The meter's display shows “Low Ribbon” when the supply is about to run out. Y ou can still print postage when you see this warning.
6-3 SV60941 Rev . B 3. Squeeze the locking tab as shown to disengage the cas- sette. 4. Pull the cassette straight out and discard it. Removing the Used Ribbon Cassette (continued) Replacing the Ribbo.
6-4 SV60941 Rev . B Installing the New Cassette 1. Unwrap the new cassette and pull the shipping tab from its back. 2. If necessary , turn the winder slightly counterclockwise to take up any slack in the ribbon. 3. Hold the new cassette with the ribbon side down and the opening (print head cutout) aligned with the printhead.
6-5 SV60941 Rev . B 4. Push the cassette back into the ribbon compartment as far as it will go. Firmly press on the upper part of the cas- sette near the locking tab to snap it into position. IMPORT ANT! Make sure the cassette snaps into place for proper operation.
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7-1 SV60941 Rev . B 7 • T roubleshootin g This chapter lists provides you with defi nitions of error and warning message you may receive on your postage meter . Error and W arning Messages ........................... 7-2 Fault Messages ............
7-2 SV60941 Rev . B Error and W arning Messages The table on the following pages lists error and warning mes- sages you might see while using your meter . An error mes- sage alerts you to a fault which, until you correct it, prevents the meter from tripping.
7-3 SV60941 Rev . B Error and W arning Messages Bad PrintHd The meter has detected a printhead problem. Call for service. Check EIU (B700 Only) There is a communication problem between your meter and the EIU (DataLink). Unplug the power cord for 30 seconds, then plug it in to restart the meter .
7-4 SV60941 Rev . B Error and W arning Messages Inspect Due The meter is alerting you that a postal inspection is due which you will need to perform. Call the Postage By Phone ® Data Center at 1-800-243-7800 (1-800-243-2300 in Alaska and Hawaii). When you hear the recording, press 0 and the asterisk (*) key for assistance.
7-5 SV60941 Rev . B Error and W arning Messages No Ribbon The ribbon is exhausted, broken or no ribbon cassette is loaded. Replace the ribbon cas- sette ( Chapter 6 ), close the cassette door and press Enter . Please W ait Printhead temperature is out of range.
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8-1 SV60941 Rev . B 8 • Supplies and Options This chapter lists the various supplies and options available with your postage meter . Advertising Slogan Cartridge ............................ 8-2 Moistener (B700 Only) ................................
8-2 SV60941 Rev . B Advertising Slogan Cartridge The advertising slogan car- tridge is a versatile plug-in option that contains up to four customer ads. A wide variety of standard ads is available direct from the PB Supply Line TM as explained later in this chapter .
8-3 SV60941 Rev . B 3. T o select an ad, press the Ad key repeatedly until you see the ad name you want. Press Enter to confirm your selection. The meter's display then shows the postal amount. When the meter is in the Ad Mode, you can also choose an ad by typing its number on the meter's keypad and pressing Enter .
8-4 SV60941 Rev . B Moistener (B700 Only) (continued) Filling Moistener 1. Pour E-Z Seal ® solu- tion into the fill hole of the moistener brush assembly . 2. Fill until the solution level reaches the top of the sight glass. DO NOT overfill. NOTE: Y ou can use tap water in the moist- ener .
8-5 SV60941 Rev . B Bypassing the Moistener Keep the envelope flap closed as you feed it over the moist- ener brush (that is, on top of the brush). See figure below , right. BYP ASS USE Moistener (B700 Only) (continued) Maintaining the Moistener 1. Using E-Z Seal ® will reduce the amount of maintenance required.
8-6 SV60941 Rev . B The DataLink (Electronic Interface Unit or EIU) is an expan- sion module that's permanently mounted to the back of your postage meter . It increases account capacity from 10 to 100 and provides three communications ports, allowing you to connect your meter to a variety of external devices.
A-1 SV60941 Rev . B A pp endi x This appendix lists the postal inscriptions available for your postage meter . Meter Inscriptions .....................
A-2 SV60941 Rev . B Appendix Meter Inscriptions The table below lists the postal inscriptions available for your meter . Use the order number when you place your order with the PB Supply Line ™ ; use the inscription code number to select the inscription after it's been activated.
A-3 SV60941 Rev . B Appendix A vailable Inscriptions Order Number Code Number Inscription 072-7 31 Nonprofit ZIP+4 076-7 32 Nonprofit ZIP+4 Barcoded 042-7 33 Par Avion/Air Mail 101-7 34 Pound Rate Pai.
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PB Form SV60941 Rev . B 05/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: B700, B702 Model Number: B700, B702 For Service or Supplies *sv60941Revb* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .
An important point after buying a device Pitney Bowes POSTPERFECT B702 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes POSTPERFECT B702 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes POSTPERFECT B702 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes POSTPERFECT B702 you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes POSTPERFECT B702 will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes POSTPERFECT B702, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes POSTPERFECT B702.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes POSTPERFECT B702. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes POSTPERFECT B702 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
