Instruction/ maintenance manual of the product DM800i Series Pitney Bowes
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DM800i™ Series Digit al Mailing System DM800i™ Series Mailing System DM800i™ Series Mailing System Shown with WEIGH-ON-THE-W A Y® Operator Guide US English V ersion SV61162 Rev.
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SV61162 Rev. D SV61 162 Rev . D ©2009 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in p art in any fashion or stored in a retrieval syste m of any type or transmitted by any means, electronically or mechanically , without th e express, written permission of Pitney Bowe s.
ii SV61162 Rev. D Alerting Messages V arious messages are used throughout this guide to alert you to potentially hazardous or error cau s - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules.
SV61162 Rev. D iii FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
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T able of Contents SV61162 Rev. D Pitney Bowes Contact List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit a l Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mai.
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Pitney Bowes Contact Information List PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place requests for service or training, go to: http://www .pb.com and click on My Acc ount . • T o order PB supplies and accessorie s, go to: http://www .
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1 • Read This First SV61162 Rev. D Contents What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... ............................
1 • Read This First 1 - 2 SV61162 Rev. D What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safety precautions.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 1- 3 What Y ou Need to Know Since your post age meter (Postal Security Device) is licensed by the United S tates Postal Service (USPS), you must follow a few basic require - ments.
1 • Read This First 1 - 4 SV61162 Rev. D • When removing jammed material, avoid using too much force to pre - vent personal injury and damag ing equipment. • T o prevent overheating do not cover system vent op enings. • When lifting covers, wait for all p arts to stop moving before p lacing hands n ear feeder p ath or printer .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 1- 5 • Do not use the telephone or equipment co nnected to the telephone line in the vicinity of a gas leak. • Do not connect you r post age meter (Postal Security Device) to a digit al phone line.
1 • Read This First 1 - 6 SV61162 Rev. D • Avoid using wall outlet s that are controlled by wall switches, or shared with other equipment. • Do not route the power cord over sharp edges or trapped between fur - niture. • Ensure there is no strain on the power cord where it becomes jammed betwe en the equipment, walls or fu rniture.
2 • Meet the DM800i™ Series Digitial Mailing System SV61162 Rev. D Contents Introducing the DM Series™ Mailing System ....................................... 2-2 Features and Benefit s ................................. ..........................
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 2 SV61162 Rev. D Introducing the DM Series™ Mailing System The DM Series ™ Digitial Mailing System is an easy-to -use digital mailing system you can tailor to satisfy the unique requirements of your organiza - tion.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 3 V ariety of Communications Options Y our DM Se ries™ Digit al Mailing Syst em comes with communications ports for data c.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 4 SV61162 Rev. D Accounting and Reporting INVIEW™ Accounting The INVIEW™ accounting and reporting feature allows you to store post - age costs for 1 00 accounts, or you can pu rchase an option to store 300 account s.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 5 Advertisements and Inscriptions Ads and inscriptions are messages you can include in the me ter stamp. A number of st andard advertisement s and inscriptions are included with your mailing system.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 6 SV61162 Rev. D Part s of the Mailing System This section describes the part s of your DM800i™ Series System and includes: • The .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 7 The DM800i™ Series Digit al Mailing System Lef t Side View of the DM800i™ Series System 10 1 2 4 13 12 11 5 6 9 8 7.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 8 SV61162 Rev. D Right Side View of DM800i™ Series System with Optional DJPS Power St acker DJPS Power S tacker 3 DM800i™ Series S.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 9 Connectors on the Back of the Mailing System Base USB Ports - Four USB p orts are locate d on the back, lower right side of the machine. These provide communications with external devices like a printer , an external scale, optional p ower stacker or a PC.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 10 SV61162 Rev. D Mailing System Interior Interior of the DM Series™ S ystem (Under the F ront Cover) Thickness Adjustment Knob - Use this to adjust for the thicknesse s of the envelopes.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 11 Interior of the DM Series™ System with Optional WOW® (Under the WOW® Cover) WOW® T ransport Jam Release Lever - Pull this to clear jams on the transport deck.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 12 SV61162 Rev. D The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 13 Star t K e y - Begins processing mail with the options you have selected. T ape Key - Allows you to print post age t apes for packages or pieces of mail that are out side the limits specified for mailin g materi - als.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 14 SV61162 Rev. D The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 2 - 15 Connectors on the Back of the IntelliLink Control Center • Analog Phone Line Connector - The term analog phone lin e refers to a RJ1 1C or RJ1 1W co mpatible (sin gle line) telep hone wall plug typically used for a residential phone or facsimile hookup.
2 • Meet the DM800i™ Series Digital Series Mailing System 2 - 16 SV61162 Rev. D.
3 • Mail in a Minute SV61162 Rev. D Contents Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail .......................................................... ................
3 • Mail in a Minute 3-2 SV61162 Rev. D Mail in a Minute This chapter explains how to use the “Key In Posta ge” mode. It’ s the quick - est and easiest way to r un a piece of mail or print a post age tape.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 3-3 4. Place the st ack of mail on the feed deck shown in the picture below . • Place the envelopes with the flap s down and against the rear wall. • Make sure the envelopes are pushed f ar enough so that they cover the fee d sensor on the re ar wall.
3 • Mail in a Minute 3-4 SV61162 Rev. D Printing Post ag e T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker t.
4 • Running Mail SV61162 Rev. D Navigating Hints ..................... ..................................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode .
4 • Running Mail 4-2 SV61162 Rev. D Navigating Hint s • The maximum number of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to th e option, or by pressing the corre sponding number on the key - board and then pressing the Enter key .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-3 Applying Post ag e and Running Mail T o apply postage a nd run mail on the DM800i™ Series System, follow the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys - tem and apply postage.
4 • Running Mail 4-4 SV61162 Rev. D Determining the Correct Post ag e Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on you r mail.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amo unt of postage ne eded for your piece of mail. Key In Postage Y ou do not kno w the weight of your p iece of mail.
4 • Running Mail 4-6 SV61162 Rev. D Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail below . If you are going to print post age tapes, read About Print - ing Post age T apes in this section .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-7 5. Adjust the thickn ess adjustment knob to adjust for envelope thickness. For thicker piec es of mail (3/8” to 5/8”), or mail containing several insert s, use the thick mail setting.
4 • Running Mail 4-8 SV61162 Rev. D Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-9 About Printing Postage T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® enve.
4 • Running Mail 4-10 SV61162 Rev. D Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the Intel - liLink® Control Center .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key .
4 • Running Mail 4-12 SV61162 Rev. D Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional Weigh- On-The-Way® (W OW®) module inst alled. In this mode, the machine weighs t he first mail piec e and processes the remaining mail at the same post age rate.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-13 5. The system prompts you to place the mail on the scale. 6. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print tape s automatically On or Off.
4 • Running Mail 4-14 SV61162 Rev. D Mode Selection: Attached Scale Use this option If the AutoScale feature is set to Of f see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide. 1. Press the Mode key . 2. Select Att ac hed Scale . The “Attached Scale Mode” screen ap pears.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-15 Mode Selection: Print Permit This feature may be of fered as an optional feature and is not available on all Pitney Bowes solutions. Please co nt act your local account representa - tive to determine if this option is accessible on your system.
4 • Running Mail 4-16 SV61162 Rev. D Mode Selection: Ti me and Date S tamping T ime Date S tamping mode allows yo u to print the current time and date, along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (whethe r you pro cess a single envelo pe or 100 envelopes.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-17 Selecting or Deselecting an Account If you use Accounting, yo u must select an accoun t. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions.
4 • Running Mail 4-18 SV61162 Rev. D Selecting an Account by Na me The account name search allows you to type in the account name, or part of the accou nt name, to narrow down your search. Follow the step s below to select an account by name: 1. Press the Account screen ke y .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-19 Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has it s own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen.
4 • Running Mail 4-20 SV61162 Rev. D Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-21 Selecting the Meter Sta m p Options The Meter S tamp Option s selection allows you to change the element s printed on your piece of ma il or t ape.
4 • Running Mail 4-22 SV61162 Rev. D Meter S tamp Options: Inscription Y ou can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Opt ions in this guide.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-23 Using Electronic Confirmation Services The United S tates Post Office (USPS) provides three types of confirmatio n services: • Delivery Confirmation - shows you when the postal carrier delivered the mail.
4 • Running Mail 4-24 SV61162 Rev. D Adding Services or Making Changes • If you already have postage on the mail and then decide you wa nt to add a service, fo llow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-25 12. Press the Enter key . The “Enter anoth er package?” screen appears.
4 • Running Mail 4-26 SV61162 Rev. D Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m . Y our system can store up to 100 of your barcode records before sending them to Pitney Bowes.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-27 Inst allation/Setup 1. V erify that services are enabled: a. Press Existing Featu res . b. Press Confirmation Services . c. V erify that the services are enabled . The list of services that appears may look like the sample shown at the right.
4 • Running Mail 4-28 SV61162 Rev. D Setup Options 1. Press the Menu button . 2. Select Confirmation Service s . 3. Select the right arrow to go to Set Up CFM Svcs .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-29 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22 -digit barcode label to yo ur mail pie ce if it is no t already pre- printed on the mail p i ece.
4 • Running Mail 4-30 SV61162 Rev. D Using ERR with a Customer Reference Number The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T rack- ing Number to an internal t racking number your organization assigns to a client or matter .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-31 b. Press Enter . (This step is not required if the system is set to auto- enter . 7. Enter the customer reference number . a. Scan or manually type your ow n unique refe rence number fo r this mail piece.
4 • Running Mail 4-32 SV61162 Rev. D Adding Post ag e or Changing th e D ate If you do not have the correct postage or date on a piece of mail, you can add more post age or change the date directly on a piece of ma il. If you pre - fer , you can print the corrections on at a ta pe instead and then apply it to the piece of mail.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 4-33 T o change the date: 1. If you are printing the dat e correction on an envelope and if the enve - lope is seale d, press the Se al key and sele ct Sea ler Of f. If you a re print - ing on a t ape, go to step 3.
4 • Running Mail 4-34 SV61162 Rev. D.
5 • Mailing System Setup SV61162 Rev. D Contents Navigating Hints ..................... ..................................................... ......... 5-2 Overview of Mailing System Se t Up ............................................ ......... 5-3 Setting the Display Language .
5 • Mailing System Setup 5-2 SV61162 Rev. D Navigating Hint s • The maximum number of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to th e option, or by pressing the corre sponding number on the key - board and then pressing the Enter key .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For det ails on each procedure, refer to th e section number listed here. Set the Display Language.
5 • Mailing System Setup 5-4 SV61162 Rev. D Setting the Display Langua ge Depending on t he model of your mailin g syste m, you may be a ble to set the display to any of th e following languages: • English • Espan ol •F r a n c a i s T o change the language of the display: 1.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-5 Setting the Date and Ti m e of D a y If your mail is picked up a t a certain time each day , you can set your syst em to advance the date at the mail pickup time.
5 • Mailing System Setup 5-6 SV61162 Rev. D Setting Up a Supervisor Password Y ou can limit access to the following operations by creating a supervisor pas sw o rd .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-7 Setting Up the Scale and Selecting Rates Y ou can use this section to set up how you r scale works with your system. For example, the Att ac hed Scale option allows you to set your sca le to accommo - date for environment s subject to vibrations.
5 • Mailing System Setup 5-8 SV61162 Rev. D Scale/Rates: WOW® Weight Limit Y ou can set the WOW® weight limit to prevent the system from printing postage on pieces of mail that exceed a set weight. 1. Press the Menu key on the contro l ce nter and select Set Up .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-9 Scale/Rates: Diff Weigh T rip Weight Use this option to set the minimum wei ght that a piece of mail must weigh in order to use the dif ferential weighing mode to print post age on a tape or on a piece of mail.
5 • Mailing System Setup 5-10 SV61162 Rev. D Scale/Rates: Destination if New Piece Use this option to set the system to clear the de stination ZIP or Zone code for each piece of mail weighed, or to ke ep the last class used. Press the Menu key on the control center and select Set Up .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-11 Scale/Rates: BMC Intra ZIP Use this option to edit a group of pred efined zip code ranges, or crea te a new group of ZIP Codes, within a Bulk Mailing Center (BMC). 1. Press the Menu key on the contro l ce nter and select Set Up .
5 • Mailing System Setup 5-12 SV61162 Rev. D Scale/Rates: Confirm Svc Barcode Prompt This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-13 b. T o set the first weight break, use the numeric keys and en ter 0 for lb. Press the Enter key . Enter 3 for oz and press the Enter key . c. Select the appropriate class, in this example , 1st Class Auto .
5 • Mailing System Setup 5-14 SV61162 Rev. D e. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ads/Mes sages . Scroll through the list a nd select the appropriate option. • T o add an in scription, select Inscrip tions .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-15 Modifying a Smart Class™ with an Auto Inscription 1. Press the Menu key . 2. Select Set Up , then p ress the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to press it twice) and select Smart Cl asses .
5 • Mailing System Setup 5-16 SV61162 Rev. D Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phon e® Meter Payment Syste m on your mailing system.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-17 Phone/Networ k Set Up: Secondary PB # This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system.
5 • Mailing System Setup 5-18 SV61162 Rev. D Phone/Networ k Set Up: Use LAN Firewall Settings This option allows you to modify in dividual LAN firewall settings. 1. Press the Menu key on the con trol ce nter . Select Set Up from the ma in screen, then select Phone/Netwo rk Set Up .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-19 Phone/Networ k Set Up: Remote PC Refill This option is available only on sy stems that have the optional Remote Refill feature installed. Use this option to turn the Remote PC Refill feature on or of f.
5 • Mailing System Setup 5-20 SV61162 Rev. D Configuring System Ti m e o uts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the contro l ce nter , an d select Set Up .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-21 Ti meouts: Normal Preset Tim er The normal preset timer optio n allows you to specify how much time you want to allow the sy.
5 • Mailing System Setup 5-22 SV61162 Rev. D Ti meouts: Tr ansaction T imeout This option is available only if your mailin g machine is connected to the AccuT rac™ Mail Accounting system.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-23 Defining Normal Preset V alues When defining the normal p reset values, t he ma iling syste m will prompt you to select a cla ss of mail if you are usin g Key In Post age mode.
5 • Mailing System Setup 5-24 SV61162 Rev. D Defining Custom Preset V alues When creating a cu stom preset, the mailing system will prompt you to select a class of mail if you are using Key In Post age mode. Selecting a class will ensure your preset values are upd ated automatically when post - age rates change.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-25 S tore Advance Date in a Custom Preset This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system.
5 • Mailing System Setup 5-26 SV61162 Rev. D Editing Custom Preset V alues T o edit an existing custom preset, yo u define its new values and th en over - write the old values. 1. Enter the new value s for th e mail job tha t correspond to the custom p re - set you want to change or edit.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-27 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system.
5 • Mailing System Setup 5-28 SV61162 Rev. D Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Menu key . 2. Select Set Up , then sele ct T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter .
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-29 Editing a Custom Message 1. Press the Menu key . 2. Select Meter St amp Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message.
5 • Mailing System Setup 5-30 SV61162 Rev. D T aking the Meter Out of Servic e Call your Pitney Bowes represent ative if you need to return the po stage meter (cont ained in the IntelliLink® Control Center) to Pitney Bowes. When instructed, follow the procedure here.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-31 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, you can configure i.
5 • Mailing System Setup 5-32 SV61162 Rev. D Setting the Default Scan Ty p e If you are using an accounting system on yo ur mailing system you can set up the sca nner so tha t it knows what f ield is scanning with out u sing a p refix code. Y our selection of Account Na me or Account Code depends on your accounting system.
DM800i™Series Digital Mailin g System Operating Guide SV61162 Rev. D 5-33 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This prefix identifies the field you are scan - ning.
5 • Mailing System Setup 5-34 SV61162 Rev. D Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option.
6 • Adding Postage SV61162 Rev. D Postage By Phone® Meter Payme nt System ...................................... 6-2 Y our Postage Meter .................................................................... ......... 6-2 USPS Rekey Requirements ....
6 • Adding Postage 6-2 SV61162 Rev. D Post ag e By Phone® Meter Payment System Postage By Phone® Meter Payment Syst em is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Post age By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-3 Connection Alternatives - Review Y ou can connect your mailing system to the Pitney Bowes network using one of four methods: • Const ant (High Speed) Connection - using your organization’ s Local Area Network and approved connection device.
6 • Adding Postage 6-4 SV61162 Rev. D Managing Y our Post ag e Funds Refer to the appropriate section listed here for checking fun ds and account balances and adding post age when using the Postage By Pho ne® Meter Payment System.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-5 Connecting Yo u r Post ag e Meter to an Analog Phone Line If you do not have access to a Local Area Network (LAN) connect ion, you can connect to the analog phone line connector o n the back of the IntelliLink® Control Center .
6 • Adding Postage 6-6 SV61162 Rev. D Checking A vailable Funds in Yo u r Post ag e Meter If you ar e not sure if you have enou gh m oney to run mail or print t apes, you should check the amount of mo ney (funds) in your postage meter . T o check available funds in your meter: 1.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 6-7 Adding Post age T o add postage from your Post age By Phone® System account to your post age meter , follow these steps. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount .
6 • Adding Postage 6-8 SV61162 Rev. D Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Au to Refill Amount is th e dollar value of th e reset when you refill for postage.
7 • S tandard Accounting SV61162 Rev. D Navigating Hints ..................... ..................................................... ......... 7-2 Overview of Accounting ......................................... .............................. 7-3 Using the Account Setup Procedures .
7 • S tandard Accounting 7-2 SV61162 Rev. D Navigating Hint s • Y ou can access all of the acco unting features by pressing the Account s key on the IntelliLink® Control Center .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-3 Overview of Accounting The information in this chapter d escribes how to set up the st andard accounting package provided with your mailing system.
7 • S tandard Accounting 7-4 SV61162 Rev. D Before Using the Setup Procedures 1. If your system has a supervisor p assword set up, you must enter that password before you can ent er the account setup mode.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-5 least four characters. (Y ou need to enable password p rotection before you can protect an indi vidual account. Refer to T urning Accounting Password Protection On or Off in this chapter .
7 • S tandard Accounting 7-6 SV61162 Rev. D Editing Account s Y ou can change the name o f an account, make the account inactive (o r active), add a password or chang e an existing one, and clear (reset) all data fr om the account. 1. Press the Account s key .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-7 Tu r n i n g Stand a r d Ac countin g On or Off T o turn the stand ard accounting package provided with your system on or off: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen.
7 • S tandard Accounting 7-8 SV61162 Rev. D Resetting (Clearing) all Account s When you reset or clear your acco unts, you completely remove all of th e data in all of your accou nt s. Once y ou clear the da ta, you cannot retrieve it. T o keep a record of your dat a, be sure and print a Multi-Account Summary Report.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-9 T ransferring Funds T o transfer funds: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Select T r ansfer Funds . The system displays a list of your chargeable accounts.
7 • S tandard Accounting 7-10 SV61162 Rev. D Selecting an Accounting Ty p e T o select and accounting type, or to di sable the accounting fe ature on your mailing system, follow the procedure here. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-11 Yo u r Accounting System Features Y ou can configure your mailing system to track and account for postage used by department s or indi viduals within your organization. Y our system stores the following information for each accoun t.
7 • S tandard Accounting 7-12 SV61162 Rev. D Account S tructure and Hierarchy Y ou can structure your accounts in single or multiple levels. For e xample, you can divide a top level dep artment (a ccount) into two or more majo r sec - tions or subaccount s.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 7-13 structure. Piece count totals a nd funds used are transferred among accounts, subaccoun ts and subsubac count s when they are chargeable accounts. When you use an account to p rint postage, you are using the chargeab le account in a link of account s (e.
7 • S tandard Accounting 7-14 SV61162 Rev. D.
8 • Reports SV61162 Rev. D Introduction ............................ ..................................................... ......... 8-2 V iewing a Report .................................................... .............................. 8-2 Printing a Report .
8 • Reports 8-2 SV61162 Rev. D Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out report s on roll tap e or en velopes using the internal mailing system printer , you can easily keep an accura te record of all your mailing activities.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-3 Report Print Queue The Report Print Queue will function with most report s, except for the Con - firmation Services reports. (A warning message will appear if you attempt to print a Confirmation Services report when th ere are reports in the queue.
8 • Reports 8-4 SV61162 Rev. D Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and postage for all enabled account s. Y ou can view and print the Multi-Account Summary report sorted by account number , as well as by account name.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printed on a n attached external printer . Accou nt numbers are on ly assigned to the lowest level of the account hierarchy or tr ansaction level.
8 • Reports 8-6 SV61162 Rev. D Last Five Refills Report The Last Five Refills Report lists the la st f ive refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center .
8 • Reports 8-8 SV61162 Rev. D Account List Report (External Printer Required) The Account List Report list s the nam es and numbers of all account s that are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur account s and the account numbers.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print th e entire system set up.
8 • Reports 8-10 SV61162 Rev. D Error Report This feature may be of fered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-11 Job Report This feature may be offered a s a standard or optional featur e and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if this option is accessible on your system.
8 • Reports 8-12 SV61162 Rev. D Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the data th at is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or tape.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and down arro w keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen.
8 • Reports 8-14 SV61162 Rev. D.
9 • Maintaining and Updating SV61162 Rev. D Contents Items to Keep On Hand ........................................................................ 9-2 Cleaning the Exterior ................................................................... .......
9 • Maintaining and Updating 9 - 2 SV61162 Rev. D Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal ® Sealing Solution Refer to Chapter 1 1, Supplies and Options for de tails on how to order the se items.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 3 T ape is still on roll 1. When you see the red stripe on the tape, go to the T ape Maintenance screen: a. Press the Menu key . b. Select Maintenance . c. Select Load T ape. d.
9 • Maintaining and Updating 9 - 4 SV61162 Rev. D 3. Drop the new t ape in so that it feeds from the bottom of the roll to the right. The protective backing on the t ape sh ould be facing down. Pull about 10 inches of tape from the en d of the roll up toward the cover and then loop it down into the slot.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 5 2. Remove the cap from the bottle. 3. Add enough E-Z Seal® to bring the level u p t o t he bottom o f th e fill cap. 4. Replace and tighten the cap and replace t he bottle.
9 • Maintaining and Updating 9 - 6 SV61162 Rev. D Cleaning or Replacing the Moistener Brush 1. Lift the feed cover . 2. Push down on the moistener brush button. 3. Grasp the moistener brush assembly and pull it straight o ut towards you. 4. Clean the moistening brush by running the brush un der warm water .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 7 Cleaning or Replacing the Wic k 1. Open the feed cover and lif t the E-Z Seal® Sealing Solution bottle out of its holder . 2. Remove the Moiste ner Brush Asse mbly as describe d in the Cleanin g or Replacing the Moistener Brush procedure.
9 • Maintaining and Updating 9 - 8 SV61162 Rev. D Printing a T est Pattern Y ou can print a test p attern to check the quality of the mete r imprint without spending any of your post age funds. T o print a test pattern : 1. From the IntelliLink® Control Center , press the Menu key .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 9 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only eno ugh ink fo r approximately 10 days of mailing.
9 • Maintaining and Updating 9 - 10 SV61162 Rev. D 2. Push the tab on the front of th e cartridge lid. Lif t the lid up and pu sh toward the back of the machine. 3. Remove the old ink car - tridge by lifting it straight up. 4. Insert the new cartridge with the grooved side fac - ing you.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 11 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead.
9 • Maintaining and Updating 9 - 12 SV61162 Rev. D 7. While continuing to press the printhead t ab to the le ft, pull the assembly forward as shown here. This exposes the printhead cover . 8. Grasp the printhead cover and pull as shown here. 9. Locate the stand-of f on top of the printhead shown here.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 13 10. Grasp the printhead stand-of f and lift the print - head up and out. 1 1. Discard the old printhead. 12. Locate the new print - head. Remove the orange p ackin g tab from the new printhead as shown here.
9 • Maintaining and Updating 9 - 14 SV61162 Rev. D Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each rep lacement and are repeated he re for your convenience.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 9 - 15 Performing Up dates or Adding Features Y our IntelliLink® Control Center can remotely turn on features o r download graphic files to print on envelopes.
9 • Maintaining and Updating 9 - 16 SV61162 Rev. D.
10 • T roubleshooting SV61162 Rev. D How to T roubleshoot your Mailing Syst em ......................................... 10-2 Ink W aste Full T ray W arning ............................................ .................. 10-2 Envelope Sealing Problems .
10 • Troubleshooting 10-2 SV61162 Rev. D How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while using your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can sched ule a requ est for service at ou r web site.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-3 Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not seal - ing or not sealing pr operly No E-Z Seal® Sealing Solution in the bottle, or bottle is pla ced incor - rectly .
10 • Troubleshooting 10-4 SV61162 Rev. D Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding T oo many envelopes are on the fee d deck; envelo pes are not stacked proper ly on the feed deck. Remove some of the envelope and test with a smaller stack.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-5 Envelope(s) getting jammed T rying to feed presealed enve - lopes with the seal mode set to Sealer On. Press the Seal key from the control center and select Sealer off . Y ou are using envelopes th at have dimensions that are out side the acceptable r ange.
10 • Troubleshooting 10-6 SV61162 Rev. D Envelope(s) getting jammed (continued) Y ou are using envelopes th at have dimensions that are out side the acceptable range. (continued) T o clear a jam in the WOW® deck: 1. Lift the WO W® cover . 2. Pull the WOW® transport jam release lever to the lef t.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-7 Envelope(s) getting jammed (continued) Y ou are using envelopes th at have dimensions that are out side the acceptable range. (continued) T o clear a jam from the transport deck : 1.
10 • Troubleshooting 10-8 SV61162 Rev. D T ape Feeding Problems Description Possible Causes Solution T ape jamming in the feeder A dhesive is left on the leading edge of the new tap roll, or the leading edge o f the ta pe is rolled or folded under the t ape roller .
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-9 Meter imprint is out of alignmen t Envelope is skewing on the feed deck. Adjust the thickness adju stment knob to corre - spond to the envelope thickness. For thicker pieces of mail (3/8 ” to 5/8”), or mail cont aining several insert s, use th e thick mail setting.
10 • Troubleshooting 10-10 SV61162 Rev. D Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Center is on or of f the mailing system Phone line is not connecte d to an ana log line or is loose.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 10-11 We ighing Problems Description Possible Causes Solution Weight on internal scale is erratic Possible in terf erence. Remove everything from the scale an d turn off the power .
10 • Troubleshooting 10-12 SV61162 Rev. D Weight s on external scale are erratic or the scale does not return to z ero (con - tinued) For MP Series Exte rnal Weighing Pl atfor m scales: The scale top cover my not be seated prop erly on the scale (continued) 4.
1 1 • Supplies and Options SV621162 Rev. D Contents Ordering Supplies ........................................................................ ....... 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Moistener Kit s .
1 1 • Supplies and Options 11 - 2 SV61162 Rev. D Ordering Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site.
12 • Specifications SV61162 Rev. D Contents Dimensions and Weigh t............................... ........... ........ 12-2 Electrical and Operating Conditions ....................... ........ 12-2 Capacities and Features................... ........
12 • Specifications 12 - 2 SV61162 Rev. D S pecifications Dimensions and We ight Electrical and Operating Conditions Overall Dimensions: Size (in) witho ut S t acker (1) 36L x 18H x 21D Size (mm) wi.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 12 - 3 Capacities and Features Feeder T ype Automati c Feeder Deck Capacity 7 inches (177.
12 • Specifications 12 - 4 SV61162 Rev. D Accounting Features Mailing Materials S tandard Accounting 100 standard , or optional Optional Budget Manager Up to 3000 accounts Up to 50 operators 1-32 cu.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D 12 - 5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 13 in. (330 mm) 13 in.
12 • Specifications 12 - 6 SV61162 Rev. D This page inten tionally left blank..
A • Glossary SV61162 Rev. D Glossary.
A • Glossary A - 2 SV61162 Rev. D Accounting A feature of th e mailing syste m tha t allows yo u to charge p ostage t o ind ivid - ual accounts . AccuT rac™ Mail Accoun ting System A Pitn ey Bowes.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D A - 3 Delivery Confirmation Delivery Confirmation is a service offere d by the United S tates Postal Ser - vice® that allows you to verify the dat e and time of delive ry of your mail or , if the delivery was unsuccessful, the date and time of th e delivery attempt.
A • Glossary A - 4 SV61162 Rev. D Lock Code A code that locks the mailing system with a four digit password preventing unauthorized use of your me ter . Low Funds W arning Y ou may set your machine to warn yo u when your fu nds go below a speci - fied amount.
DM800i™ Series Digital Mailin g System Operating Guide SV61162 Rev. D A - 5 Return Receipts A return receipt for Certified Mail se rves as a legal document proving the date and time when the recipien t took possession of the piece of mail.
A • Glossary A - 6 SV61162 Rev. D ZIP+4 Code A 9-digit numeric code incorporating the orig inal 5-digit ZIP Code, a hyphen, and 4 additional d igits. Th e first 5 digit s identify the delivery office. The 4-digit add-on identifies specific delivery segment s.
Index A AC adapter connector location 2-13 , 6-5 Accessories description 2-3 ordering 2-3 , 11-2 Accounting set up mode 7-2 turning off accounting 7-10 Accounts accessing features 7-2 adding subaccoun.
Index description and location 2-10 Envelopes acceptable dimensions 12-4 Error report 8-10 E-Z Seal ordering 11-2 E-Z Seal bottle description 2-8 location 2-8 E-Z Seal® adding more solution 9-4 check.
Index on the main screen 2-12 Meter, see Postage meter Mode key description and location 2-10 using to select postage mode 4-10 when running mail 3-3 Modem setting up 5-16 Moistener brush assembly cle.
Index error 8-10 funds 8-8 installed or pending rates 8-13 job 8-11 last 5 refills 8-6 last rates downloaded 8-13 multi-account summary 8-4 single account 8-3 system setup 8-9 USPS confirmation servic.
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1 Elmcroft Road S tamford, Connecticut 069 26-0700 www .pb.com For Service or Su pplies PB Form SV61 162 Rev . D 3/09 ©2009 Pitney Bowes Inc. All Rights Re served Printed in the USA or Canada.
An important point after buying a device Pitney Bowes DM800i Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes DM800i Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes DM800i Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes DM800i Series you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes DM800i Series will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes DM800i Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes DM800i Series.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes DM800i Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes DM800i Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
