Instruction/ maintenance manual of the product DM1000 Pitney Bowes
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SV60951 Rev . A ©2002 Pitney Bowes Inc. All rights reserved. This book may not be r eproduced in whole or in part in any fashion or stored in a r etrieval system of any type or transmitted by any means, electronically or mechanically , without the expr ess, written permission of Pitney Bowes.
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Contents - See T abs 1 - Read This First 2 - Meet the DM1000 3 - Mail In a Minute 4 - Running Mail 5 - Set Up 6 - Adding Postage 7 - Accounting 8 - Reports 9 - Maintaining and Updating 10 - T roublesh.
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1 Read This First In this Guide ................................................ 1-2 Other Information ........................................ 1-3 Publications ........................................... 1-3 On the System ............................
1 Read This First 1-2 SV60951 Rev . A Chapter 1 — Read This First contains important information about USPS requir ements and important safety precautions. Chapter 2 — Meet the DM1000 gives an overview of the system and the location of each contr ol and system feature.
1 DM1000 Operating Guide SV60951 Rev . A 1-3 Other Information Publications Postage By Phone ® Guide This booklet details all the features of the Pitney Bowes Postage By Phone system. Scale User Guide If you pur chase an attached scale, read this guide if you have questions about its operation.
1 Read This First 1-4 SV60951 Rev . A W arning! Follow normal safety precautions for all office equipment whenever you use your DM1000 Mailing System. Safety Requirements • Read all instructions thor oughly before attempting to operate the equipment.
1 DM1000 Operating Guide SV60951 Rev . A 1-5 If you use the AC adapter to power the IntelliLink Control Center: • Use only the AC adapter designed specifically for the IntelliLink Contr ol Center . Third-party AC adapters may damage the control center .
1 Read This First 1-6 SV60951 Rev . A • Avoid using a telephone or equipment that connects to a telephone line during an electrical storm. There may be a r emote risk of electrical shock from lightning. • Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak.
Introducing the Mailing System .................. 2-2 Features and Benefits ................................. 2-3 IntelliLink Control Center ...................... 2-3 Energy Star Compliance ....................... 2-4 Postal Security Device .........
2-2 SV60951 Rev . A 2 Meet the DM1000 IntelliLink Control Center™ The IntelliLink Control Center is mounted on the top of your mailing system. It has a lar ge, easy-to-read graphic display , function keys and alpha and numeric keypads.
2 SV60951 Rev . A DM1000 Operating Guide 2-3 The Modem Y our mailing system connects to an external modem which requires an analog telephone line using 25AWG or smaller phone cor d. The modem allows data communications with Pitney Bowes support services as well as exter nal mail/par cel carriers.
2-4 SV60951 Rev . A 2 Meet the DM1000 USB Port Y our mailing system has a Universal Serial Bus (USB) port that allows you to connect it to a personal computer (PC), optional scale, printer or other USB- compatible device.
2 SV60951 Rev . A DM1000 Operating Guide 2-5 BUDGET MANAGER TM DM is an optional enhanced accounting package you can purchase for your DM series mailing system. It contains all the standar d accounting features plus allows you to cr eate and store up to 3000 accounts, 50 operators, and up to 15,000 transactions.
2-6 SV60951 Rev . A 2 Meet the DM1000 IntelliLink Use the keypad to tell your system what to do. Control Center The display tells you what the system is doing and prompts you thr ough set up operations. See page 2-10 for a complete description of all controls.
2 SV60951 Rev . A DM1000 Operating Guide 2-7 Wet/Dry T ape Lever Move this lever down for dry tapes or pressur e-sensitive tapes; move it up to wet gummed tapes. On/Off Switch T ur ns system on and of f. Quick Reference Car ds Provides easy-to-use operating instructions.
2-8 SV60951 Rev . A 2 Meet the DM1000 DM1000 Interior Roll T ape Print Engine Ink Cartridge T ransport Jam Lever Feed Deck Feeder Rollers E-Z Seal Moistener Bottle Light mail/ Postcard Selection Knob .
2 SV60951 Rev . A DM1000 Operating Guide 2-9 Roll T ape The tape supply is located here. Print meter stamps on tape for pieces of mail that can ’ t go through the system. Y ou can also print reports on tape. Print Engine Contains the printer and the ink cartridge that produce the meter stamp.
2-10 SV60951 Rev . A 2 Meet the DM1000 BN M HJK L YU I OP Symbol , * - _ + / ? ( ) : ' Enter Start T ape Stop Q A ZX CV SDF G W ER T Shift Space ! @ # $ % ? Custom Presets Menu Funds Reports Clea.
2 SV60951 Rev . A DM1000 Operating Guide 2-11 1. Five Screen Keys The five keys dir ectly to the left of the display screen allow you to select options displayed on the scr een. 2. Lock Button Deselects the current account. If no account is selected it locks the IntelliLink Control Center .
2-12 SV60951 Rev . A 2 Meet the DM1000 Alpha Keyboard Fold Out Cover 10. Funds Key Allows you to obtain the following information: • Funds Available in PSD • Funds Used • T otal pieces of mail processed by the system • Quick Refill • Other Refill Amount • Get Postage By Phone ® Balance 11.
2 SV60951 Rev . A DM1000 Operating Guide 2-13 The content of the main scr een depends upon the current mode of the system. Only main screens contain a meter stamp and the main status. 1. Advertisement Display The optional message to be printed on the envelopes or tape (if selected).
2-14 SV60951 Rev . A 2 Meet the DM1000 Power 100-240 V AC Compliance : UL 1950, UL Listed Operating 40 ° F (4 ° C) to 109 ° F (43 ° C) T emperature T emperature will vary depending on the material.
2 SV60951 Rev . A DM1000 Operating Guide 2-15 Advertisement • Up to 10 advertisement Storage Inscription Storage • Up to 20 inscriptions Accounting • 25 accounts standard 100 or 300 accounts optional • BUDGET MANAGER ™ Optional Postal Security • Maximum Stamp: $99.
2-16 SV60951 Rev . A 2 Meet the DM1000 Material Specifications Y ou get the best results fr om your mailing system when the materials you use conform to the specifications below . Apply tape to pieces of mail that are too big for system pr ocessing. Envelope Dimensions (see figure, next page) Minimum: 3-1/2 in.
2 SV60951 Rev . A DM1000 Operating Guide 2-17 Envelope Specifications for DM1000 > > 13 in. (330mm) > < Maximum > > 3-7/8 in. (98mm) 15 in. (381mm) without W -O-W; 13 in. (330mm) with W-O-W Minimum 3.5 in. (89mm) > > > > 1 in.
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Chapter Contents 3 Mail In A Minute Mail in a Minute ........................................... 3-2 Preparing Y our Mail .................................... 3-2 Running a Piece of Mail .............................. 3-2 Printing a Postage T ape ....
3-2 SV60951 Rev . A 3 Mail In A Minute Running Mail Mail In A Minute This chapter explains how to use the “ Key In Postage ” mode. It ’ s the quickest and easiest way to run a piece of mail or print a postage tape. Preparing Y our Mail How to Run Mail 1.
3 SV60951 Rev . A 3-3 DM1000 Operating Guide How to Print a Postage T ape 1. T urn on the machine. 2. Make sure the date on the main scr een is the same as the date you are pr oviding the mail to the Post Of fice. If it isn ’ t, see 5 - Mailing System Set Up.
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4 Running Mail Chapter Contents Navigating Hints .......................................... 4-2 Applying Postage and Running Mail .......... 4-3 Determining the Correct Mode .................. 4-4 Preparing Y our Mail .................................
4-2 SV60951 Rev . A 4 Running Mail Navigating Hints • The maximum number of options displayed is 5. T o view more options press the down arr ow key . • Y ou select numbered options by pr essing the screen key next to the option or by pr essing the corresponding number on the numeric keyboar d.
4 SV60951 Rev . A 4-3 DM1000 Operating Guide Applying Postage and Running Mail T o apply postage and run mail on the DM1000, follow the procedur es listed her e. Y ou must follow procedur es 1 and 2 before you run mail through the system and apply postage.
4-4 SV60951 Rev . A 4 Running Mail Determining the Correct Mode Feeding Mail or Printing T ape? 1. If your mailpiece r equires no application of postage, see Chart C on the following page to choose your mode. 2. If your mailpiece r equires postage, you must determine if you can print directly on your mail.
4 SV60951 Rev . A 4-5 DM1000 Operating Guide If: Use this Mode: Y ou know the amount of postage Key In Postage needed for your piece of mail. Y ou do not know the weight of your Attached Scale piece of mail. Y ou have several pieces of mail and Attached Scale-AutoT ape you do not know their postage.
4-6 SV60951 Rev . A 4 Running Mail • Be sure you have checked 2-Meet the DM1000 in this guide for details on the types of mail the system accepts, the types that can be run along the mailpath, and the types that r equire a tape. • Sort mail by account and by envelope size, placing the lar gest, heaviest pieces on the bottom.
4 SV60951 Rev . A 4-7 DM1000 Operating Guide • When printing a meter stamp, you can run sealed flap, open flap and closed flap mail in the same job run. However , when sealing, you can run in the same batch only envelopes with: • open and closed flaps, or • open flaps and alr eady sealed flaps • T o seal and print: 1.
4-8 SV60951 Rev . A 4 Running Mail The DM1000 is designed to use gummed tape or a special pressur e sensitive adhesive tape made exclusively for it. Y ou cannot print postage tapes in the Seal Only , W-O-W , or W eigh First Piece modes. T o print one tape , you simply press the T ape key instead of placing mail on the deck.
4 SV60951 Rev . A 4-9 DM1000 Operating Guide 35 Mode: Key In Postage Y ou can select the Key In Postage screen fr om the Mode menu. However , the Key in Postage screen also appears as the main scr een after power up. How to Use Key In Postage 1. Press the Mode key .
4-10 SV60951 Rev . A 4 Running Mail The W eigh-On-the-W ay (W-O-W) feature incr eases productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine. Mode: W eigh-On-the- Wa y How T o Run Mail in the W-O-W Mode 1.
4 SV60951 Rev . A 4-11 DM1000 Operating Guide Mode: W eigh First Piece How to Use Weigh First Piece 1. Press the Mode key . 2. If the W eigh First Piece mode is not listed, select W eighing Op- tions . 3. Select W eigh First Piece . 4. Press the Class key to select a class.
4-12 SV60951 Rev . A 4 Running Mail When using differ ential weighing, you place all the mail on the scale at once, then remove each piece, one at a time. The system calculates the postage for each piece of mail as you remove it fr om the scale and applies the postage to the piece as it goes thr ough the mailing system.
4 SV60951 Rev . A 4-13 DM1000 Operating Guide Mode: Manual Weight Entry How T o Enter Weight Manually 1. Press the Mode Key . 2. If the Manual W eight Entry mode is not listed, select W eighing Options . 3. Select Manual W eight Entry . 4. If the weight includes pounds, enter number of pounds.
4-14 SV60951 Rev . A 4 Running Mail The external scale is optional equipment that can be used with or without tapes. How to Use the Attached Scale 1. Press the Mode key . 2. If the Attached Scale mode is not listed, select W eighing Op- tions . 3. Select Attached Scale .
4 SV60951 Rev . A 4-15 DM1000 Operating Guide How T o Run Mail in the Attached Scale-AutoT ape Mode 1. V erify that the T rip W eight value is correct or change if necessary . Each mailpiece must be no less than this value. (See 5 - Mailing System Setup, Setting the Differential Weigh T rip Weight) .
4-16 SV60951 Rev . A 4 Running Mail Mode: Print Permit A permit is a special postal mark with an identification number that is issued by the Post Of fice and used instead of the usual meter stamp. Mail with this postal mark must be br ought to the Post Office for special processing and rate discounts.
4 SV60951 Rev . A 4-17 DM1000 Operating Guide Mode: Seal Only (No Printing) How T o Run Seal Only– No Printing 1. Press the Mode key . 2. Press the Seal key and select Seal Only- No Printing . 3. If necessary , adjust the thickness adjustment knob and the light mail/postcar d selection knob.
4-18 SV60951 Rev . A 4 Running Mail 4 Selecting/ Deselecting an Account to Print Postage How to Select An Account to Print Postage 1. Press the Accounts key . The system lists your accounts. 2. Use the down arr ow key to view more accounts if necessary .
4 SV60951 Rev . A 4-19 DM1000 Operating Guide USPS ZIP/ Zone Codes If you are using an external scale to weigh mail, depending on the class and weight, you may need to enter a ZIP code or Zone to calculate the postage. For the latest ZIP/Zone information contact your local post office.
4-20 SV60951 Rev . A 4 Running Mail Meter Stamp Options: Printing, Advancing, or Omitting the Date/Day The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape. The list of options that displays depends on the model number of your mailing system.
4 SV60951 Rev . A 4-21 DM1000 Operating Guide Meter Stamp Options: Advertisements If you would like an advertisement to appear on your piece of mail, you may select one that is installed in your machine. If no advertisements have been installed, enabled, or downloaded fr om an art card, this option does not appear .
4-22 SV60951 Rev . A 4 Running Mail Use this featur e to move the position of the meter stamp away from the right edge of the envelope. Some countries ’ postal services r equire this repositioning of the meter stamp.
4 SV60951 Rev . A 4-23 DM1000 Operating Guide Using Confirmation Services: Overview The United States Post Office pr ovides three options of confirmation services. Each service has its own set of barcode labels. For mor e on delivery confirmation and tracking go to Pitney Bowes web site, www .
4-24 SV60951 Rev . A 4 Running Mail Using Confirmation Services: Overview (continued) T racking Information on the Internet • Y ou can track your mail after 24 hours on the inter net using your Pitney Bowes Postage By Phone account number and the bar code number .
4 SV60951 Rev . A 4-25 DM1000 Operating Guide 10. Press the T ape key to print a tape. T o print postage on a piece of mail, place it on the feeder and pr ess the Start key . 11. Apply the barcode label to the piece of mail. 12. Press the Enter key . The “More to Process?” scr een appears.
4-26 SV60951 Rev . A 4 Running Mail Adding Confirmation Services After Printing Postage If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the pr ocedure here. This pr ocedure is based on using a Priority class and the E-Del Con service.
4 SV60951 Rev . A 4-27 DM1000 Operating Guide Editing, Deleting or Confirmation Services Records This pr ocedure tells you how to edit, delete or send confirmation services r ecords once you have enter ed them into your system. Y our system can store up to 100 of your bar code recor ds before sending them to Pitney Bowes.
4-28 SV60951 Rev . A 4 Running Mail Adding Postage to a Piece of Mail If you do not have the correct postage on a piece of mail, you can add more postage dir ectly on a piece of mail or print the corrections on a tape and then apply it to the piece of mail.
4 SV60951 Rev . A 4-29 DM1000 Operating Guide If you do not have the correct date on a piece of mail, you can add mor e postage dir ectly on a piece of mail or print the corrections on a tape and then apply it to the piece of mail. How T o Change the Date 1.
4-30 SV60951 Rev . A 4 Running Mail.
5 Mailing System Setup Navigating Hints .......................................... 5-2 Over view of Mailing System Setup ............ 5-3 Setting the Display Language ................ 5-4 Adjusting Display Contrast and V olume Control ................
SV60951 Rev . A 5 Mailing System Set Up 5-2 Navigating Hints Set Up Presets More Pr esets Home Select Pr eset Arrow Keys and Help Information Screen Options 0. Normal 1. Available 2. Available 3. Available 4. Available • The maximum number of options that display is 5.
SV60951 Rev . A 5-3 DM1000 Operating Guide 5 Overview of Mailing System Setup The following is a list of the setup procedur es. Depending on your requir ements, you may need to follow all or only some of the procedur es listed here. For details on each procedur e, refer to the section number indicated here.
SV60951 Rev . A 5 Mailing System Set Up 5-4 Y ou can adjust the contrast of your display and set the volume of the speaker on your mailing system. T o adjust the contrast level of your display: 1. Press the Menu Key . 2. Select Adjust Display Contrast.
SV60951 Rev . A 5-5 DM1000 Operating Guide 5 3 Setting the Date and Time of Day If your mail is picked up at a certain time each day , you can set your system to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the scr een displays the message: “ Invalid Time ” .
SV60951 Rev . A 5 Mailing System Set Up 5-6 T o passwor d protect an operation: 1. Press the Menu key . 2. Select Set Up , then select Basic Settings . 3. Press the down arr ow and select Supervisor Set Up . 4. Select the option that corresponds to the operation you want to password pr otect.
SV60951 Rev . A 5-7 DM1000 Operating Guide 5 6 Setting Up a Lock Code 1. Press the Menu key . 2. Select Set Up , then select Basic Settings . 3. Select Lock Code and two options ar e displayed: a.) Lock Code - On/Of f b.) Change Lock Code If this is the first time you are setting up a lock code, “ Of f ” appears next to the Lock Code selection.
SV60951 Rev . A 5 Mailing System Set Up 5-8 Scale/Rates: AutoScale Y ou can set AutoScale to On or Off. Select On to enable the AutoScale feature. Select Off to disable this featur e.
SV60951 Rev . A 5-9 DM1000 Operating Guide 5 Scale/Rates: Differ ential T rip W eight Use this option to set the minimum weight that a piece of mail must weigh in order to use the dif ferential weighing mode to print postage on a tape or on a piece of mail.
SV60951 Rev . A 5 Mailing System Set Up 5-10 Scale/Rates: BMC Intra ZIP Use this option to edit a gr oup of predefined zip code ranges, or cr eate a new gr oup of ZIP Codes, within a Bulk Mailing Center (BMC). 1. Press the Menu key on the contr ol center and select Set Up .
SV60951 Rev . A 5-11 DM1000 Operating Guide 5 Scale/Rates: Add ZIPs to Zone 0 Use this option to take advantage of local zone rates for one or more ZIP codes. When you select this option, you can add a new ZIP Code to the zone 0 rate, delete all ZIP Codes from the zone 0 rate, or edit an existing ZIP Code in the zone 0 rate.
SV60951 Rev . A 5 Mailing System Set Up 5-12 Phone Set Up: Dialing Prefix If you need to dial a number in or der to reach an outside line, use this option to enter that prefix number . 1. Press the Menu key on the contr ol center . Select Set Up from the main screen, then select Phone Set Up .
SV60951 Rev . A 5-13 DM1000 Operating Guide 5 Phone Set Up: Secondary PB # Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy . 1. Press the Menu key on the contr ol center . Select Set Up from the main screen, then select Phone Set Up .
SV60951 Rev . A 5 Mailing System Set Up 5-14 Phone Set Up: Modem String The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is enter ed by your Pitney Bowes customer service repr esentative.
SV60951 Rev . A 5-15 DM1000 Operating Guide 5 9 Adding an Optional Printer Y ou can connect a Pitney Bowes J624 printer to your mailing system. T o add this optional external printer , plug the USB connector from the printer into one of the two USB connectors.
SV60951 Rev . A 5 Mailing System Set Up 5-16 T imeouts: Display Sleep This option allows you to specify how long the system can r emain inactive before the display turns of f. Y ou can set the timeout for 1 - 30 minutes, in 1 minute incr ements. The default timeout is 5 minutes.
SV60951 Rev . A 5-17 DM1000 Operating Guide 5 T imeouts: System Sleep Use this option to specify how long the system can r emain inactive before it goes into “ deep-sleep ” and removes power fr om the printer and the Postal Security Device (PSD). Y ou can set this timeout for 0 - 1440 minutes, in 1 minute increments.
SV60951 Rev . A 5 Mailing System Set Up 5-18 T imeouts: T ransaction Timeout This option is available only if your mailing machine is connected to the AccuT rac Accounting system.
SV60951 Rev . A 5-19 DM1000 Operating Guide 5 Setting Up Scheduled Calls to Pitney Bowes This section defines how you schedule a date and time when your system automatically connects to Pitney Bowes to check for updates, perform rate or softwar e updates, perform a postal inspection or data captur e.
SV60951 Rev . A 5 Mailing System Set Up 5-20 9 Defining Custom Presets 14 Y ou can define up to 10 sets (0 -9) of preset mailing system values, with each set having differ ent values for such items as the account name, postage value, class, carrier , a special service, a mode such as Seal only or Differential weighing , etc.
SV60951 Rev . A 5-21 DM1000 Operating Guide 5 1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier , etc.) that correspond to the values you want to be able to call up in the futur e by selecting a custom preset key .
SV60951 Rev . A 5 Mailing System Set Up 5-22 T aking the Meter Out of Service If you need to return the postage meter (contained in the IntelliLink Control Center) to Pitney Bowes, call your Pitney Bowes r epresentative. When instructed, follow the pr ocedure her e.
SV60951 Rev . A 6 Adding Postage Chapter Contents Postage By Phone ® ..................................... 6-2 Y our Postage Meter .................................... 6-2 USPS Requirements Meter Inspections ................................. 6-2 Rekeying .
6-2 SV60951 Rev . A 6 Adding Postage Y our Postage Meter Y our mailing system contains a Postal Security Device (PSD) that incorporates the latest technology appr oved by the United States Postal Service to secure funds.
6 SV60951 Rev . A 6-3 DM1000 Operating Guide Managing Y our Postage Funds Refer to the appr opriate section listed here for checking funds and account balances, adding postage, and determining your payment options when using Postage By Phone. Connecting Y our Postage Meter to an Analog Phone Line.
6-4 SV60951 Rev . A 6 Adding Postage Connecting Y our Postage Meter to an Analog Phone Line 1 If you need to connect to a phone line not near your machine, you can r emove the IntelliLink Control Center . How to Remove the IntelliLink Control Center and Connect to an Analog Phone Line 1.
6 SV60951 Rev . A 6-5 DM1000 Operating Guide 3 Checking Y our Postage By Phone ® Account Balance Befor e adding postage to your meter , you should check the funds available through Postage by Phone. T o check your Postage By Phone Account balance, you need to make sure the Lock Code featur e is tur ned off.
6-6 SV60951 Rev . A 6 Adding Postage Refill Complete Previous Funds: $146.82 Funds Added: $500.00 - - - - - - - - - - - - - - - - - - - - - Funds Available: $646.82 Adding Funds to Y our Meter T o add funds from your Postage By Phone account to your postage meter , follow the steps below .
6 SV60951 Rev . A 6-7 DM1000 Operating Guide Pitney Bowes Purchase Power “ Reset Now - Pay Later ” Postage Payment Option T ransit Time Allotment Description and Instructions No Delay - Immediate Access to Postage T o get immediate access to postage, use the Postage By Phone automated response system at 800.
6-8 SV60951 Rev . A 6 Adding Postage Adding Funds T o Y our Postage By Phone ® Account continued Reserve Account Postage Payment Option T ransit Time Allotment Description and Instructions 5 - 7 Business days Mail Address: Reserve Account PO Box 952856 St.
6 SV60951 Rev . A 6-9 DM1000 Operating Guide Adding Funds T o Y our Postage By Phone ® Account continued Postage Payment Option T ransit Time Allotment Description and Instructions 2 Days Citibank Lockbox Operations Attn: Lockbox #0166 1615 Brett Rd.
6-10 SV60951 Rev . A 6 Adding Postage View Scheduled Rate Update Calls T o Pitney Bowes T o View Scheduled Calls (T o Pitney Bowes): 1. Press the Menu key . 2. Select Set Up . 3. Select Updates and Add Ons . 4. Select View Scheduled Calls to Pitney Bowes .
7 Accounting Setup Navigating Hints .......................................... 7-2 Over view of Accounting .............................. 7-3 Account Setup Procedures ........................ 7-3 Viewing Accounts or Subaccounts ...... 7-4 Creating Accounts .
SV60951 Rev . A 7 Accounting Setup 7-2 Navigating Hints • Y ou can access all of the accounting features by pr essing the Account key on the control panel.
SV60951 Rev . A 7-3 DM1000 Operating Guide 7 Overview of Accounting The information in this chapter describes how to set up the standar d accounting package pr ovided with your mailing system. If you purchased the enhanced accounting package, BUDGET MANAGER TM , refer to the user documentation: SV60957.
SV60951 Rev . A 7 Accounting Setup 7-4 How T o View Account Details 1. Press the Accounts key . If you have already set up accounts, pressing the Accounts key displays a list of all the accounts.
SV60951 Rev . A 7-5 DM1000 Operating Guide 7 When you attempt to cr eate an account when all available accounts have been used, the message “ Cannot cr eate any more accounts ” appears. Y ou must delete an account before you can cr eate another account.
SV60951 Rev . A 7 Accounting Setup 7-6 Y ou can change the name of an account, make the account inactive (or active), add a passwor d or change an existing one, and clear (reset) all data from the account. How T o Edit An Account 1. Press the Accounts key .
SV60951 Rev . A 7-7 DM1000 Operating Guide 7 By default, your mailing system does not have an account period set. If you set an account period, when your system r eaches the end of that period, you need to reset (clear) all of the data in the accounts befor e you can process mail again.
SV60951 Rev . A 7 Accounting Setup 7-8 How T o Delete An Account: 1. Press the Accounts key . 2. Press the right arr ow key to enter the “ Set Up Account ” screen. 3. Scroll down and select Delete Account . 4. A list of your accounts appear . Y ou can only select a chargeable account to delete.
SV60951 Rev . A 7-9 DM1000 Operating Guide 7 Resetting (Clearing) all Accounts When you reset or clear your accounts, you completely r emove all of the data in all of your accounts but keep the account. Once you clear the data, you cannot r etrieve it.
SV60951 Rev . A 7 Accounting Setup 7-10 How T o T ransfer Funds from One Account to Another 1. Press the Accounts key . 2. Press the right arr ow key to enter the “ Set Up Accounts ” screen. 3. Select T ransfer Funds . The system displays a list of your char geable accounts.
SV60951 Rev . A 7-11 DM1000 Operating Guide 7 Setting the Station ID If you have multiple mailing systems, the Station ID pr ovides you with a way of identifying each system so that you can tell which system your report is about. How to Set the Station ID 1.
SV60951 Rev . A 7 Accounting Setup 7-12 Y our Accounting System Features Y ou can configure your mailing system to track and account for postage used by departments or individuals within your or ganization. Y our system stores the following information for each account.
SV60951 Rev . A 7-13 DM1000 Operating Guide 7 Organizing Y our Accounting When accounts ar e linked (account/subaccount, or account/subaccount/ subsubaccount) they become a set and ar e treated as one separate account, with one account number and one passwor d.
SV60951 Rev . A 7 Accounting Setup 7-14 Y ou can have all single top level accounts or you can mix both single and multilayered accounts. The lowest level in the account structure is where charges are incurred . An account or subaccount, just like the subsubaccount, is the char geable account when it ’ s the last or single link in the structur e.
SV60951 Rev . A 8 Reports Chapter Contents Introduction ................................................. 8-2 Printing a Report ......................................... 8-2 Selecting a Report ...................................... 8-2 Reports Single Account Report .
8-2 SV60951 Rev . A 8 Reports Selecting a Report Intr oduction Creating a r eport is quick and easy on your mailing system. With the capability to print out reports on r oll tape or envelopes using the internal mailing system printer , you can easily keep an accurate recor d of all your mailing activities.
8 SV60951 Rev . A 8-3 DM1000 Operating Guide Single Account Report The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report a Select Account scr een displays, allowing you to choose a specific account for the r eport.
8-4 SV60951 Rev . A 8 Reports The Multi-Account Summary supplies the total pieces and postage for all enabled accounts. This report can be printed on the internal printer or on an attached external printer .
8 SV60951 Rev . A 8-5 DM1000 Operating Guide Multi-Account Summary (External Printer V ersion) This version of the Multi-Account Summary can only be printed on an attached external printer . Account numbers are only assigned to the lowest level of the account hierar chy or transaction level.
8-6 SV60951 Rev . A 8 Reports The Last Five Refills Report lists the last five r efills for any enabled account and prints the information on a single envelope or strip of tape.
8 SV60951 Rev . A 8-7 DM1000 Operating Guide The Confirmation Services Report provides details for confirmation pieces processed and prints the information on an envelope or strip of tape.
8-8 SV60951 Rev . A 8 Reports The Permit Mail Report provides a piece count on up to three permits. Use the up/down arr ow keys to scroll through the permits.
8 SV60951 Rev . A 8-9 DM1000 Operating Guide The Funds Report gives a summary of the funds used and available in the meter , total pieces run, batch pieces and value.
8-10 SV60951 Rev . A 8 Reports System Setup Report The System Setup Report is an extensive report that gives you comprehensive information about your total mailing system. Y ou can only the entire system set up. However , the entire r eport must be printed on an attached printer .
8 SV60951 Rev . A 8-11 DM1000 Operating Guide The Err or Report lists the last ten errors in chr onological order with the most recent err or at the top.
8-12 SV60951 Rev . A 8 Reports Data Capture Report i nternational use only The Data Capture Short Report provides information on the data that is transferred fr om the mailing machine thr ough Pitney Bowes Data Center to the Post Office. The Data Capture Report prints on an envelope or tape.
9 Maintaining and Updating Maintaining Y our Mailing System ............... 9-2 Cleaning the Exterior of the Machine ......... 9-2 Moistener Maintenance Filling the Flap Moistener Bottle ............. 9-2 Filling T ape Moistener Bottle ...............
9-2 SV60951 Rev . A 9 Maintaining and Updating Y our mailing system and its components need very little maintenance. However , periodically you need to clean the machine and replace tape, moistener fluid and printing supplies. These routine maintenance procedur es are presented in this chapter .
9 SV60951 Rev . A 9-3 DM1000 Operating Guide How T o Fill the T ape Moistening Bottle 1. Open the main cover . 2. Remove the moistener bottle on the right near the tape exit. Filling the T ape Moistening Bottle 3. Refill the bottle with E-Z Seal or r eplace the bottle with an E-Z Seal cartridge.
9-4 SV60951 Rev . A 9 Maintaining and Updating Cleaning the Moistener Brush 1. Move the tape lever to the up position. 2. Move the brush lever to the right to pull the brush mechanism forwar d. 3. Remove the brush. 4. Rinse the brush under cold water , separating the bristles to r emove excess glue and deposits.
9 SV60951 Rev . A 9-5 DM1000 Operating Guide Y our mailing machine accepts gummed or adhesive tape. T apes requir e minimal thr eading, feeding, or adjusting. Each one has a colored stripe appr oximately 36 in. from the end to indicate a low tape condition.
9-6 SV60951 Rev . A 9 Maintaining and Updating Cleaning the Deck Sensors Wipe the deck sensor windows with a damp cloth on a regular basis and whenever a problem occurs that might be caused by a dirty sensor such as mail not feeding.
9 SV60951 Rev . A 9-7 DM1000 Operating Guide Replacing the Ink Cartridge When the ink supply falls below a certain level, your machine displays a warning to Order Ink . At this point ther e is only enough ink for approximately 10 days of mailing. A second war ning of Low Ink displays appr oximately two days before ink runs out.
9-8 SV60951 Rev . A 9 Maintaining and Updating Maintaining the Printer In addition to the automatic cleaning of the printheads that takes place during a mail run, the printer r equires other minimum maintenance to ensure that a clean, clear meter stamp appears on your mail.
9 SV60951 Rev . A 9-9 DM1000 Operating Guide Cleaning Printer Nozzles If you notice the meter stamp is not printing completely and ther e are white lines going through it, you will need to perform printer maintenance. First, clean the printer nozzle. How to Clean the Printer Nozzle 1.
9-10 SV60951 Rev . A 9 Maintaining and Updating Checking the Printhead If you notice the quality of the meter stamp is poor , you need to find out if the problem is a bad printhead. How T o Check the Printhead 1. Print a test pattern to check for a print quality problem.
9 SV60951 Rev . A 9-11 DM1000 Operating Guide Changing the Printhead When you change the printhead, you also need to r eplace the wiper blade assembly . Follow the instructions for both procedures. How T o Change the Printhead 1. Press the Menu key . 2.
9-12 SV60951 Rev . A 9 Maintaining and Updating Changing the Printhead (continued) 9. Remove new printhead from the package. 10. Remove pr otective cover from the new printhead. 11. Insert new printhead into the holder . 12. Close the printhead cover .
9 SV60951 Rev . A 9-13 DM1000 Operating Guide Replacing the Wiper Blade Assembly How T o Replace the Wiper Assembly 1. Press the Menu Key . 2. Select Maintenance. 3. Select Replace Wiper Blade Assembly . 4. Lift up the main cover . 5. Locate the wiper blade assembly in front of the printhead assembly .
9-14 SV60951 Rev . A 9 Maintaining and Updating By using the online capabilities of this system you ar e able to: • Install or expand the accounting feature or permits • Add advertisements, inscri.
10 T roubleshooting Chapter Contents Flap Moistening ......................................... 10-2 T ape System .............................................. 10-3 Mail T ransport System .............................. 10-7 IntelliLink Control Center .
10-2 SV60951 Rev . A 10 T roubleshooting Seal Only Mode Won ’ t W ork Solution Leaking Solution was pour ed dir ectly into tank. Call Service 1.800.522.0020 Solution bottle cap not secured tightly . Tighten solution bottle cap. Out of E-Z Seal. Refill E-Z Seal flap moistening bottle.
10 SV60951 Rev . A DM1000 Operating Guide 10-3 T ape System T ape Cutter Jams T ape pieces or paper slivers are blocking knife path. Clear pieces from knife path. If problem continues call for service at 1.800.522.0020 T ape is catching on moistening brush.
10-4 SV60951 Rev . A 10 T roubleshooting T ape Error Messages Display , But T ape Is Feeding And Exiting. Internal Problem T ur n power of f and back on. If problem persists, call for service at 1.800.522.0020. Gummed T ape Not W et T ape is inserted upside down.
10 SV60951 Rev . A DM1000 Operating Guide 10-5 T ape System W et /dry lever is set dry position. Move wet/dry lever up to the wet position. (Lever down is dry position.) Problem Possible Cause Solution Gummed T ape Not W et (continued) No solution in bottle.
10-6 SV60951 Rev . A 10 T roubleshooting Adhesive T ape Gets W et W et/dry lever set into wet position. Set wet/dry lever down to dry position. Moistener brush is set too high. Lever Down For Dry Position Remove tape brush and r eset at a lower position in its holder .
10 SV60951 Rev . A DM1000 Operating Guide 10-7 Mail is impr operly stacked. Put thinner envelopes on top of thicker envelopes in feeder . Back stop is too close, and is forcing mail into the feeder .
10-8 SV60951 Rev . A 10 T roubleshooting Thickness adjustment knob is set too wide. Mail T ransport System Problem Possible Cause Solution Light mail/postcard selection knob is not at the proper setting. • T ur n the knob to the left for postcar ds and light mail.
10 SV60951 Rev . A DM1000 Operating Guide 10-9 Mail T ransport Jam • Piece of mail is too thick. • Feeder adjustment is set too high. • Pieces of mail ar e the incorrect size for the mailing system. Mail T ransport System (continued) Problem Possible Cause Solution If mail is jammed at the feeder entry: 1.
10-10 SV60951 Rev . A 10 T roubleshooting Mail T ransport Jam (continued) If the jam is in the transport area: 1. Lift main cover . 2. Pull back transport jam r elease lever until the transport assembly lifts up. Mail T ransport System (continued) Problem Possible Cause Solution 3.
10 SV60951 Rev . A DM1000 Operating Guide 10-11 IntelliLink Contr ol Center ™ Cannot Set Postage Amount Postage amount enter ed at the IntelliLink Control Center equals or exceeds the high value warning limit. A high value warning displays. • Press Enter to accept the high value or • Enter lower postage amount.
10-12 SV60951 Rev . A 10 T roubleshooting Blank Screen No Response From IntelliLink Control Center When Removed From Mailing System Make sure A/C Adapter (PN 1C85000) is plugged into back of IntelliLink Control Center . Modem Refill Fails With IntelliLink Control Center On Or Off The Mailing System.
10 SV60951 Rev . A DM1000 Operating Guide 10-13 IntelliLink Contr ol Center (continued) Problem Possible Cause Solution Postage Refill Fails with IntelliLink Control Center On or Off the Mailing System. (continued) Phone line is not connected or is loose.
10-14 SV60951 Rev . A 10 T roubleshooting W eigh-On-the-W ay (W -O-W) Errors W ar ning Possible Cause Solution Select a new class. Press Start to continue Select a new class. Press Start to continue. Piece of mail is too light for selected class. No postage was printed on this piece.
10 SV60951 Rev . A DM1000 Operating Guide 10-15 Meter Stamp Is Crooked Envelopes are skewing. 1. Check for objects in mail path. 2. Adjust feeder knob. Envelope or tape is contacting the printhead. • Reinstall the printhead. Be sure it is pr operly seated in position.
10-16 SV60951 Rev . A 10 T roubleshooting Remove piece of mail. Piece of mail is thicker than 0.75 in. Thick Piece of Mail • Lift feeder cover and remove piece of mail from the mail path. Piece of mail is smaller than 3.5 in x 5 in. Short Piece of Mail • Check all mail in stacker to make sure postage has printed.
10 SV60951 Rev . A DM1000 Operating Guide 10-17 Y ou are using the wr ong Postage By Phone telephone number . Enter the following number for Postage By Phone: 1.800.590.4857 T o change the phone number , refer to the Phone Set Up: PBP Phone section in 5 - Mailing System Setup in this guide.
10-18 SV60951 Rev . A 10 T roubleshooting Getting Help There may be times when you need help to solve a pr oblem, or you may want more information about how your mailing system works. Pitney Bowes provides several information r esour ces. See 1 - Read This First for a description of these resour ces.
11 Supplies and Options Chapter Contents Ordering Supplies ..................................... 11-2 PB Supply Catalog .................................... 11-2 Frequently Ordered Supplies ................... 11-2 Ink Cartridges .....................
11-2 SV60951 Rev . A 11 Supplies and Options Or der supplies through PB Supply Line SM at 1-800-243-7824. OR Or der through our website at www .pb.com/supplies. Y ou'll find a complete, easy-to-navigate online store that of fers a wide assortment of genuine Pitney Bowes supplies at attractive prices.
11 SV60951 Rev . A DM1000 Operating Guide 11-3 A number of inscriptions ar e included with your mailing machine. T o order additional inscriptions or to get information about customized inscriptions call the PB supply line for a catalog at 1.800.243.7824 or visit the PB supplies website, www .
11-4 SV60951 Rev . A 11 Supplies and Options Sample Permits A permit is a postal mark which indicates that you have a special account at the Post Office which allows you special rates. If you use a permit on your mail, you do not need to apply postage.
Glossar y Appendix A SV60951 Rev . A.
A-2 SV60951 Rev . A Glossar y Accounting A feature of the mailing system that allows you to char ge postage to individual accounts. AccuT rac ™ system A mailing and postage accounting system consisting of various pieces of hardwar e and software.
SV60951 Rev . A A-3 DM1000 Operating Guide Communications Port Place on the DM1000 to add a connector for a PC or an optional Pitney Bowes scale or printer . Contr ol Panel Module mounted on top of the mailing machine that contains the graphic display , function keys, alpha, and numeric keys and the Postal Security Device (PSD).
A-4 SV60951 Rev . A Glossar y amount. This feature pr events you from accidentally printing mor e postage than you need. Indicia See Meter Imprint. Ink Cartridge Cartridge containing the ink used to produce the meter stamp.
SV60951 Rev . A A-5 DM1000 Operating Guide Postal Security Device (PSD) The PSD contains the funds and performs the calculations necessary to print meter stamps that comply with USPS standards.
A-6 SV60951 Rev . A Glossar y or mail. This service meets the needs of mailers who r equire a signatur e for high-value shipments, legal requir ements, or who are specifically concerned with avoiding fraud. For security purposes, digital signatures ar e not publicly displayed on the web site.
Operator Check List Appendix B SV60951 Rev . A.
B-2 SV60951 Rev . A Operator Checklist DM1000 Operator T raining Checklist The following checklist is intended to be used as a training aid. As you review each topic, check it of f, and move on to the next until you have completed all sections of the User Guide.
SV60951 Rev . A B-3 DM1000 Operating Guide Chapter 5 Mailing System Setup 1. ___ Overview of Settings 2. ___ Review setup choices and have user select those he will use. Explain each selection. Also, be sur e to explain lock code, scale options, phone setup, pr esets.
B-4 SV60951 Rev . A Operator Checklist Chapter 10 T roubleshooting 1. ___ Stress importance of using this section before calling Customer Service. 2. ___ Select a problem and explain how to use the troubleshooting section to find the solution. Chapter 11 Supplies and Options 1.
SV60951 Rev . A Index.
Index I-2 SV60951 Rev . A Index A AC adapter connection illustration of 6-4 safety requir ements 1-5 Accessories ordering 11-3 advertisements 11-3 inscriptions 11-3 Account list report 8-8 Accounting .
Index SV60951 Rev . A I-3 Carrier definition A-2 Cartridge, ink replacing the 9-7 Certified definition A-2 Certified Mail Rates definition A-2 Class key definition A-2 description of 2-11 Cleaning mac.
Index I-4 SV60951 Rev . A F Feed Deck definition A-3 Feeder jam release lever description 2-9 Filling the moistener bottle 9-2 Flap depth 2-16 Flap moistening problems 10-2 Funds definition A-3 key de.
Index SV60951 Rev . A I-5 mode key 2-11 normal preset key 2-11 number keyboard 2-12 reports key 2-12 screen keys 2-11 seal key 2-11 start key 2-12 stop key 2-12 tape key 2-12 L Language options 5-4 se.
Index I-6 SV60951 Rev . A Moistener solution leaking 10-2 Moistening system 2-2 Multi-account summary report 8-4 external printer 8-5 internal printer 8-4 N Navigating hints 7-2 setting up mailing sys.
Index SV60951 Rev . A I-7 maintenance 9-8 meter stamp illustration and description of 2-8, 2-9 nozzles, cleaning 9-9 Printer nozzle definition A-5 Printhead changing 9-10 checking 9-10 life specificat.
Index I-8 SV60951 Rev . A adjust the volume 5-3, 5-4 Specifications material acceptable envelope materials 2-16 envelope flap depth 2-16 envelope flap profiles 2-16 envelope thickness 2-16 mailpiece w.
Index SV60951 Rev . A I-9 mail too light 10-14 meter stamp crooked 10-15 modem refill fails 10-12 moistener solution leaking 10-2 negative weight 10-14 no response fr om control panel 10-12 postage am.
Index I-10 SV60951 Rev . A.
An important point after buying a device Pitney Bowes DM1000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes DM1000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes DM1000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes DM1000 you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes DM1000 will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes DM1000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes DM1000.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes DM1000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes DM1000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
