Instruction/ maintenance manual of the product 3CR29210 3Com
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http ://w ww.3co m.co m/ Of fice Conn ect Cable Modem Exter nal Getting Started Gu ide Part No . 10042862 Published January 2001.
3Com Corpor ation 3800 Gol f Rd. Rolling Meadows, IL 60008 Copyr ight © 2000 3 Com C orpora tion. A ll rights reserved. No pa rt of this do cument ation ma y be repr oduced in any form or by any mean.
C ONTENTS 1 B EFO RE Y OU B EG IN Intr oduction 1 Conven tions 1 Cabl e Modem Fea tures 1 Conta cting Y our Local Cable Pr ov id er 2 Prepari n g Y our Workspa c e 4 Y ou Will Need Th ese Items 4 3Com.
4 T R OUBLESH OOTING AND S UPPORT R ESOU RCES T r oubles hooting 31 I can no t access m y e-mail or In tern et ser vice. 31 The Cab le Status LED never s tops blin king. 3 2 All o f the LEDs on th e fron t of my cable modem look right, but I still ca nnot a cce ss the Internet.
6 MOUN TIN G T EM PL ATE.
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1 B EFOR E Y OU B EGIN Introduc tion Y ou have just purchas ed a cable mo dem fe aturin g a pioneer ing new techno logy , maki ng Inter net access poss ible at speed s previ ously only im agined.
2 C HAPTE R 1: B EFORE Y OU B EG IN ■ Y ou can us e the E ther net connectio n and USB connecti on at the same tim e, allowi ng you to co nnect to the Inter n et usin g your computer and an othe r Internet device at the same time.
Cont ac ting Y our Loc al Cable Pr ovi d er 3 ■ Har dwar e r evision: ________ _________ _ Sof t ware r evisio n : __ ________ ___ _____ Manu facturing date: ________ ________ __ Eth er net add ress.
4 C HAPTE R 1: B EFORE Y OU B EG IN Preparing Y our Workspace Before inst alling t he cable modem you should prepare your worksp ace. Before in stalli ng th e mode m: ■ Posi tion your com puter and ca ble mode m so tha t the y are loc ated near your cab le ou tlet.
Conf igur ing the TC P/IP Prot ocol 5 ■ Cabl e Conne ctions TM CD-ROM ■ This Getting S tarted Guide Custo mer - and Se rvice Pr ovider -Suppl ied It ems V erify that you h ave these item s availab.
6 C HAPTE R 1: B EFORE Y OU B EG IN T o conf i gur e TCP/IP on a W indows PC: 1 Right- click the Networ k Nei ghborhood icon on your deskt op and then click Prop ertie s . 2 A list of inst alled network compon ents ap pear s. Look f or the TCP/IP entry .
Conf igur ing the TC P/IP Prot ocol 7 8 W indow s asks yo u if you wou ld li ke to restar t your computer . Click No . 9 Right- click the Networ k Nei ghborhood icon on your deskt op. 10 Click Proper ties in the dr o p-down m enu t hat a ppears . 11 Double -click the T CP/IP --> entr y in the Co nfigu ratio n menu.
8 C HAPTE R 1: B EFORE Y OU B EG IN device a r e instal led on you r syste m. Many Macintosh computer s have E ther net devices instal led at th e fact ory . T o conf igure TCP/IP o n a Macinto sh: 1 Clic k the Apple ® i con in the Fi nder ™ and select Control Pane ls and th en TCP/ IP .
Conf igur ing the TC P/IP Prot ocol 9 4 Clic k th e sele cto r arrows to th e righ t of the Conf igur e: drop down me nu and select Using DH CP Server . The n c li c k Options. ... The TCP/ IP Op tions screen a ppea rs. Note : In s ome ca ses, the Load onl y when ne eded checkbox does not ap pear .
10 C HAPTE R 1: B EFORE Y OU B EG IN 7 Ensure t here i s an a ddress l ist ed in the H ard ware addr ess: field, and click OK . If you have made any changes, you are pr o mpt ed to save the setti ngs.
2 H AR DWA R E AND S OFTWARE I NSTALLA TION NOTE: Be fore instal ling your cable m odem, wr ite its se rial numbe r in th e spa ce pr ovided belo w . The seri al num ber is locate d on t he cable modem ’ s b ox. I t begin s wit h “ HBPK ” follow ed by the l ast 6 di gits of your Ethern et addre ss.
12 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Ethe r n et Ins t a ll ati on Y our c able mod em su ppo rts Et her net serv ice.T o inst all the cable mo dem u sing an E ther net conn ectio n: 1 Conne ct the cable li ne to the cable m odem ’ s CA TV cable connector .
Co nnecti ng the Cable Modem to Y ou r Compu ter 13 as w ell as the cab le mo dem, y ou w ill n eed a c able l ine sp li tter (no t includ ed). c Conne ct one end of the USB cabl e line to the cable modem ’ s USB po rt and th e other end to the USB port on the comp uter .
14 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 7 If W in dows finds an up dated d river , select The upda ted driver (Recomme nded) and cli ck Ne xt . 8 Click Next. The compu ter automat ically co pies the nec essa ry d rive r fi les from th e C D.
Co nnecti ng the Cable Modem to Y ou r Compu ter 15 The computer automatically copies the necessary system file s. 10 Click Fi nish after the co mputer ha s co pied the nece ssary file s. The System S etti ngs Chan ge di alog box appea rs. 11 Click Ye s to resta rt the c om pu ter .
16 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Uninstalling the Cable Modem Software Drivers (Windows 98 Operating System Only) T o uni nstall the cab le mode m: 1 Clos e all op en appl icatio ns. 2 Click W indow s Start and se lect Setti ngs .
Co nnecti ng the Cable Modem to Y ou r Compu ter 17 c Plug the cabl e mode m ’ s power a d ap ter into a wal l outlet or su rge protecto r and i nto the cable m odem ’ s power jack . 2 Power o n the com p ute r . W indow s detects the cab le mode m.
18 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 5 The computer automatically copies the necessary driver file s from th e CD. 6 Click Fi nish after the co mputer ha s co pied the nece ssary file s. The System S etti ngs Chan ge di alog box opens.
Co nnecti ng the Cable Modem to Y ou r Compu ter 19 If y ou a re pow eri ng up th e ca bl e mod em for th e fi rst time , all ow 1 5 minutes for th i s pr oce ss to finish . Uninstalling the Cable Modem (Windows Me Operatin g System On ly) T o uni nstall the cab le mode m: 1 Clos e all op en appl icatio ns.
20 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Sel ect Restart the Computer an d clic k Ye s to rest ar t the computer . Windows 2000 Operating System T o use the U SB port w ith W indow s 200 0: 1 Make the f ollowing co nnections: a Conne ct the cable li ne to t he cable modem ’ s CA TV ca ble con necto r .
Co nnecti ng the Cable Modem to Y ou r Compu ter 21 3 Inser t the incl uded Cabl e Connecti ons CD int o the CD- ROM d rive and C lic k Next . 4 Sel ect Search for a s u itab le driver for m y device (reco mmend ed) a nd click Nex t . 5 Chec k th e CD-ROM dr ives ch eck box and click Nex t to sear ch for the neces sary driver fi les.
22 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 7 The Found Ne w Hardware W izard comp letes t he dr iver inst allat ion. C lic k Fini sh to clo se t he F oun d N ew H ardware Wiz ar d. 8 V erif y that t he cabl e modem is ope rating p roperly .
Wall-Moun t Ins ta llat i on 23 W all-M ou nt I ns talla ti on The bottom p anel of the ca ble mode m has two rai sed brack ets w ith slo ts, a s show n in the f ollo wing il lust ratio n, which enab le you t o mount t he cable mode m to a w all.
24 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 5 Tu r n t o “ Ins talling th e Cable Conn ectio ns TM CD-RO M ” on page 25. Des k to p Inst al lat ion If you pl an to pl ace your cable m.
Off i ce Connec t Stac ki ng Inst alla ti o n 25 T o atta ch the r u bber fe et: 1 Separ ate the rubber feet. 2 Remove t he paper backing . 3 Atta ch th e rubber fe et to the marked ar eas at each corner of the unders ide of your cable mo dem.
26 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Conn ec tio n Illus tra tion Use this il lustra tion whe n conne cting your cable m odem. - + C A T V U S B 1 0 B T 1 2V D C 1 .
3 C ABLE M ODEM O PE RATION Cable Mod em Op era tion Overv iew When your cabl e mod em is pr o perly insta lled an d the power supply is connecte d to AC power , it autom atical ly scans for the active cable modem channel fr om you r cable compan y's serve r .
28 C HAPTE R 3: C ABLE M ODEM O PER ATION : 3 Cable A ctivity — This LE D flas hes red wh en data is transm itted to or fr om your cable co m pany via the RF (cable) p ort. Fla shing red indi cates tr affic. 4 PC Link Ethe r net — This LED in d icate s that data i s tran smitted to or from your PC via the Ethernet port.
Con necto rs and Swi tches on the Back of Y our Cab le Mo dem 29 Connec tors and Switch es on the Back of Y our Cable Modem Her e is an overvi ew of the connect ors and sw itches on the back of your cabl e modem. Cable RF Connector — This is where yo u connect th e coaxial cable that leads to your splitte r o r your cable wall jack .
30 C HAPTE R 3: C ABLE M ODEM O PER ATION.
4 T R OUBLESHOOTING AN D S UPPORT R ESOUR CES T roubles hooting I cann ot acc ess my e-m ail or Inter net servic e. If yo u are unable to access you r e-ma il or use your Inter ne t service try thes e solut ions and then t ry accessing your e-m ail: ■ Check all conn ections .
32 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES troublesh ootin g infor mation . If you i nsta lled the cable modem via an active U SB port, r e fer to your computer ’ s docume ntation to verify t hat you have USB e nabled on your compu ter .
Su pp ort Re so urces 33 mo de m is ope ratin g pr operly . Cl ose any o pen appl ication s, power o ff your comp uter , and t hen power it back on. This will cause your computer to r e-e stablish communications with your cable company's computer .
34 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES Afte r th e 90-day limi t, r efer to our r egular te chnical suppor t hotl ine n umber , be low . T echnic a l Su pp ort H otli ne T echnica l ques tions abo ut 3Com ca ble mod ems can b e answ ered by techni cal suppo rt represent atives.
Su pp ort Re so urces 35 1800 W . Cen tral Ave. Mount Pr osp ect, I L 60056.
36 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES.
5 R EGULATORY I NFORMATION AND L IMITED W AR RANTY Manuf act urer's Declaratio n of Con for mity 3Com 3800 Go lf Road Rolling Meado ws, IL 600 08 U.
38 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY used in accordance wi th the ins tructions, may cause harmful in ter feren ce to radio commun ications. Howe ver , there is no g uara ntee t hat int erferen ce w ill not oc cur in a parti cular i nstall ation.
Ma nu fa ct urer's Dec laration of Co nf or mity 39 Export Notices ■ Unla wful to e xport from the U S or Ca nada w ithout an approved US D epartme nt of C ommerce ex port lice nse.
40 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY Radi o and T elevis ion Inte rference This equipm ent generat es and uses radio frequency ener gy and i f not inst alled an d use d properly , in st rict accordance with the manufacturer's instructi ons, may caus e interfer ence to radio and television r eception.
3Com Co rporation L imited W arranty 41 VCCI Statem ent 3Com Co rpora tion L i m ite d Warranty H a rd w a re 3C om war rants to the en d user ( “ Cu stomer ” ) that this hardware pr o duct wi ll .
42 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY softw are which sub stanti ally confor ms to a pplicabl e 3Com publi shed specifi catio ns. Cu stome r assu mes res ponsib ility for th e se lection of the appropr iate a pplic atio ns program and as sociate d refe ren c e materia ls.
3Com Co rporation L imited W arranty 43 1, 2000 , and Cus tomer notifi es 3Com before the l ater of April 1, 2000, or nine ty (90) da ys after purchase of the product from 3Com or its auth orized rese.
44 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY FOR A P ARTI CULAR PU RPOSE, SA TIS F ACTORY QUALITY , CORR ESPONDEN CE WITH DES CRIPTION , AND NON-I NFRINGEMENT , ALL OF WHICH A RE EXPRESSL Y DISC LAIM ED.
3Com Co rporation L imited W arranty 45 certa in products s upplied to consume rs, o r the lim itation of liab ility for pe rson al in jury , so the abov e limi tation s and exclus ions m ay be li mited i n thei r ap plicati on to you.
46 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY.
6 MOUNTING T EMPLATE 3Com OfficeConnect Cable Modem External W all-mounting T emplate F or complete instr uctions, see the Getting Star ted Guide ..
48 C HAPTE R 6: MOUNTI NG T EMPL ATE.
An important point after buying a device 3Com 3CR29210 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 3Com 3CR29210 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 3Com 3CR29210 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 3Com 3CR29210 you will learn all the available features of the product, as well as information on its operation. The information that you get 3Com 3CR29210 will certainly help you make a decision on the purchase.
If you already are a holder of 3Com 3CR29210, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 3Com 3CR29210.
However, one of the most important roles played by the user manual is to help in solving problems with 3Com 3CR29210. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 3Com 3CR29210 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
