Instruction/ maintenance manual of the product Merlin Mail AT&T
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585-320-744 Issue 1 April 1995 MERLIN MAIL Voice Messaging System Release 3 For the MERLIN LEGEND Communications System User’s Guide.
Copyright ©1995 AT&T AT&T 585-320-744 All Rights Reserved Issue 1 Printed in USA April 1995 Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors.
Table of Contents Table of Contents 1 Help 1 Introduction 2 Helpful Hints 2 Voice Mail Tips 3 Logging In 4 Personal Administration 5 Changing Your Password 5 Recording Your Personal Greeting 6 Deletin.
Introduction The MERLIN MAIL ® Voice Messaging System Release 3 acts like a sophisticated answering machine that allows users to create, retrieve, and forward messages. Callers from inside and outside your company can leave messages in your mailbox, which you can listen to, forward, save, or discard.
■ When you are finished using Voice Mail Service, you can either hang up or press [*] [*] [9] to end the call. If you press [*] [*] [9] , the MERLIN MAIL Voice Messaging System will say “Goodbye,” and then disconnect. You may find this useful when placing a credit card call from a pay telephone to the MERLIN MAIL Voice Messaging System.
Logging In To listen to your messages or to send voice mail, you must first identify yourself to the MERLIN MAIL Voice Messaging System. The Login procedure tells the system that you are an authorized user. If your voice mailbox is locked because of too many unsuccessful login attempts, you must contact your system manager.
Personal Administration Use the following procedures to change your password, record a personal greeting that callers hear when they reach your mailbox, record your name, or to designate a personal operator who handles your calls when callers press [0] response to your personal greeting.
Recording Your Personal Greeting Use the following procedure to record the greeting that callers hear when calls to your extension are answered by the voice messaging system.
Deleting Your Personal Greeting If you would like to use the system default greeting instead of a personal greeting recorded by you, do the following procedure: Step 1 Step 2 Step 3 Greeting Activity Menu Step 4 Primary Language Secondary Language Quit Step 5 Step 6 Delete Cancel Log into Voice Mail.
Recording Your Name Use the following procedure to record your name. Your name is heard by callers if you have not recorded a personal greeting. It is also used in the directory, message headers, and when addressing messages. Step 1 Step 2 Step 3 Step 4 Listen Record Step 5 Step 6 Approve Play Back Re-record Delete Log into Voice Mail.
Message Administration Use the following procedures to send, listen to, reply to and forward messages. Sending A Message To send a message to one or more subscribers, use the following procedure.
Listening To Messages To listen to messages left in your voice mailbox, use the following procedure: Step 1 Step 2 Step 3 Step 4 Pause Rewind Skip Step 5 Delete Save Reply Forward Play Message Play Header Activity Menu Log into Voice Mail. Press [2] to get messages.
Replying To A Message To reply to a subscriber’s message use the following procedure: Step 1 Step 2 Step 3 Step 4 Approve Play Back Re-record Delete After the message plays, press [1] to respond to the message. Press [1] to reply to the sender. Record your reply, then press [1] again.
Step 5 Extension Group List Directory Delete Step 6 Choose an option: Enter Extension (or mailbox number) of individual followed by [#]. Press [*] [5] and a Group List Number (1-99) followed by [#] . Press [*] [A] (or [*] [2] ) to use the directory. Go to Step 2 of Using the Directory.
Using The Directory You can use the directory to send or forward a message to other voice mail subscribers or to transfer to a voice mail subscriber’s extension. Ask your system manager if subscribers are listed in the directory by first or last name.
If Outcalling is on, the voice messaging system calls the designated phone numbers in the order that they are stored in the Outcalling list. This is called cascading.
To change Outcalling settings, follow the procedure below: Step 1 Step 2 Step 3 On/off Review Instructions Program Numbers Schedule Delay Cycles Activity Menu Log into Voice Mail. Press [6] to administer Outcalling. Choose an option: Press [1] to turn Outcalling on/off.
To program Outcalling numbers follow the procedure below: Step 1 Step 2 Step 3 Step 4 Choose Entry Quit Step 5 Change Number Delete Listen Quit Step 6 Telephone or Voice Pager Digital Pager Quit Step 7 Log into Voice Mail. Press [6] to administer Outcalling.
Outcalling Schedule The Outcalling Schedule sets the time when Outcalling calls are attempted. If a new message is received outside of your Outcalling hours, you will not receive a call for that message. If your mailbox language is English or Spanish and the time entered is between 01:00 and 12:59 then you will also be asked to enter [1] for a.
(English and Spanish only). Choose an option: Step 8 a.m. Press [1] for a.m. p.m. Press [2] for p.m. Choose an option: Approve Press [*] [#] to approve new schedule. Re-enter Press [1] to re-enter the schedule. Step 9 Outcalling Delay Outcalling delay sets the minimum amount of time between successive Outcalling calls.
Direct Voice Mail If you have a MERLIN LEGEND Communications System Release 3.0 or later, you may use the Direct Voice Mail feature to call or transfer a call directly to a subscriber’s voice mailbox.
Programming a Direct Voice Mail Button (MLX Telephone) If you have an MLX telephone, use the following procedure to program a Direct Voice Mail button. Step 1 Press Feature button and press [0] [0] . Press the button on the telephone you want to program.
AT&T MERLIN MAIL ® Voice Messaging System Release 3 Wallet Reference Card Login 1. Call Tel. No. . ■ If automated attendant answers, press [*] [7] . ■ If operator answers, ask to be transferred to voice mail. 2. Dial your extension number+ [#] .
Voice Mail Activity Menu 1. Log in to your voice mailbox. 2. Choose an option: Record Messages Get Messages Record Name or Greeting Personal Operator Change Password Outcalling Transfer [1] [2] [3 ] [.
AT&T 585-320-744 Comcode 107542870 Issue 1 April 1995 Graphics© AT&T 1988.
An important point after buying a device AT&T Merlin Mail (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought AT&T Merlin Mail yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data AT&T Merlin Mail - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, AT&T Merlin Mail you will learn all the available features of the product, as well as information on its operation. The information that you get AT&T Merlin Mail will certainly help you make a decision on the purchase.
If you already are a holder of AT&T Merlin Mail, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime AT&T Merlin Mail.
However, one of the most important roles played by the user manual is to help in solving problems with AT&T Merlin Mail. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device AT&T Merlin Mail along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
