Instruction/ maintenance manual of the product 700 Panasonic
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Sectio n 70 0 Feature Operation P anasonic a (Applie s to CPC-AII /B V ersi on 9.2 and CPC-EX V ersion 2.3) Version 2 .3/9.2 Revised April 2000.
FCC W arning Batter y Re cycli n g Stat ement The information contained in this document is subject to change without notice and should not be construed as a c ommitment by the Panason ic T elecommunication Syst ems Company (P TSC).
DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ii Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Chap ter 1. List of Feature s . . . . . . . . . . . . . . . . . . . .
Contents Section 70 0 - Operation iii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS Text Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 DID/DNIS to a V oice Mailbox . . . . . . . . . . . . . . . .
Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 iv Barge-In f or Direct Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Busy Overri de . . . . . . . . . . . . . . . . . . . .
Contents Section 70 0 - Operation v DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Prime Line P reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83 Private Line. . . . . . . . . . . . . . . . . . .
Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 vi Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37 Chap ter 6. SLT Fe atures . . . . . . . . . . . . . .
Contents Section 70 0 - Operation vii DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Networki ng Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Modificat ion to Toll Restriction Serv ice . . .
Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 viii Appendi x B: CPC- AII/B 8. 0 Upd ates . . . . . . . . . . . . . . . . . . . . . . . . B-1 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 700 - Operat io n DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 ix 16-Port Vo ice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 Off-Ho ok Voice Announc e (OHVA) via API . . . . . . .
Section 700 - Operat io n Introduc tion DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 x About This Manual Software V ersions Covered by This Manual This manual covers all versions of CPC-A, all versions of CPC-AII software through V ersion 7.0 and CPC-B software through V e rsion 7.
Introducti on Section 700 - Operation xi DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Purpos e The purpose of this manual is to provide an overview of fea ture operation and requirements. Where applica ble, the following types of information are provided for each fea ture.
DBS-2.3/9.2-700 DBS Manual - Revised Apri l 2000 1-1 Chapter 1: List of Features The following tabl es list the f eatures available with the DBS. Additional features are listed in the Appendix, which starts on page A-1 in the bac k of this manual .
Chapter 1. Features Li st Section 700 - Operation 1-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-3 T abl e 1-1. System Feat ures Feature CPC-A CPC-AII CPC-B 3.
Chapter 1. Features Li st Section 700 - Operation 1-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Power Failure T ransfer x xx xxxx x x x xxxx x Remote Maintenance x xx xxxx x xxxxxx x Sensor x x.
Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-5 T abl e 1-2. Attendant Features Feature CPC-A CPC-A II CPC-B 3.
Chapter 1. Features Li st Section 700 - Operation 1-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 1-3. Extensio n Features Feature CPC-A CPC-A II CPC-B 3.
Section 700 - Operat io n Chapter 1. Featur es Lis t DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 1-7 DSS/BLF Appearances: Multi-Line (ML) Appearances x xx xx xxxx x ML/MCO Separation x xx xxxx x .
Chapter 1. Features Li st Section 700 - Operation 1-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 2-1 Chapter 2. Attendant Features This chapter describes fea tures that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones.
2-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-3 Alternate Attendant (CPC-A and CPC-B V ersions Prior to 2.0) Description The alternate attendant receives interc om calls directed to the primary attendant if the primary attendant is busy or out of service.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the Speed Dial code (00-89 or 000-199) . “Enter SSD XX” appea rs on the display (where “XX” is the System Speed Dial code). 5.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-5 Operation T o override a busy extension: Press “4.” “CONF XXX YYY” (whe re “XXX” and “Y YY” are the extension numbers) appears on the display .
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The outside call is placed on hold. • “CO HOLD #XX” (where “XX” is the trunk number) appears on the display . 2. Dial “75.” “P ARK HOLD” appears on the display .
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-7 Attendant Control of Absence Messag es, Call Forwarding, and DND (All V ersions) Description An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) feature s activated on any extension.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Attendant-Controlled T ext Assignment (All V ersions) Description The attendant can assign text to extensions, system speed dial numbers, and Call W aitin g/OH V A text replies without using a DSS/72 or entering t he programming mode.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-9 6. Press AUTO to backspace and erase the exi sting name. 7. Use the dialpad sequences shown in T able 2-1 on pa ge 2-10 to enter letters and/or numbers.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 2-1. Key sequenc es for text assignment. Attendant Feature Package (CPC-B V ersion 2.0 - 4.0) Description The Attendant Feature Package (A FP) software affects the attendant’ s DSS console.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-1 1 • WA I T key • OHV A key • EXT ke y • SSD key • ST A T E key • RESET key •.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Fourth Attendant Posit ion • FF1 (System): Attendant T ransfer Extensi.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-13 Operation T o disable the intercom dial tone: 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 1- 1. VB-43225 with a DSS/72 When the Attendant Feature Package (VB-43330) is installed , the DSS/72 can be used as an Attendant Console.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-15 Figure 1- 2. VB-43225 with a DSS/72 c onfigured as an Attendant Console Related Programming • FF1 (System): Attendant Feature Package Settings Note: Beginning with CPC-B V ersion 5.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T able 2- 2. DSS/72 maximums Release Attendant Position DSS/72 Assignments CPC- A CPC-AII and CPC-B without the AFP Attendant 1 Attendant 2 Attendant 3 (CPC-AI I and CPC-B 2.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-17 • The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Call Forwarding, or DND is ac tivated.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Key Bank Hold (All V ersions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-19 answer before pre ssing the DSS/BLF key .
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The incoming caller asks to be transferr ed to an extension number . 2. Check the DSS/ BLF key for the extension. If the light i s red, press the VM key followed by the DSS/BLF key .
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-21 the personal VM key is not assigned to the lowest-numbered key , i t will not flash to indicate VM messages.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System T ime and Date Control (All V ersions) Description The date and time displayed on all system extensions are set from an attendant phone.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-23 For example, for 1 1:00 a.m., enter “1 100.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T raffic Measurement (All V ersions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number , as well as the number of times each System Speed Dial number is used.
Section 700 - Operat io n Chapter 2. Attendant Featur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 2-25 Considerations • The T raffic Measurement feature ca n be accessed from any display phone.
Chapter 2. Attendant Features Secti on 700 - Operatio n 2-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 Page 3-1 Chapter 3. System Featu res This chapter contains detailed descriptions of DBS System Features. System Features are either avai lable on a system-wide basis or aid in the overall administration of the DBS.
Chapter 3. System Features Section 70 0 - Operation Page 3-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Of f-Premises Extension 3-39 Paging 3-39 Power Failure T ransfer 3-41 Remote Maintenance 3.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-3 Account Cod es Y ou can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used.
Chapter 3. System Features Section 70 0 - Operation Page 3-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “Entered Account #” appe ars on the display . 5. Press a vacant CO key or dial a trunk acc ess code. 6. Dial the telephone number . T o enter an Acc ount Code during an outside call: 1.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-5 Extensions with the V e rified Account Codes feature disabled ca n place outside calls based on the TR S type assigned to t he extension.
Chapter 3. System Features Section 70 0 - Operation Page 3-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The maximum number of verified account codes is 100. • Each verified account code must consist of 4 digits. • “0000” cannot be used for a verified a ccount code.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-7 4. Enter the Answer Signal Code (1 to 5 digits). 5. Press the HOLD key . T o view a n answer signal code : 1. Press the ON/OFF key . 2. Press the CONF key .
Chapter 3. System Features Section 70 0 - Operation Page 3-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Autom atic Day Mode Start T ime • FF1 (System): Autom atic Night Mode Star t Tim e Considerations • If both auto modes are set, the starting times must differ by at least one hour .
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-9 • FF1 (System): Auto Ni ght2 Mode Start Ti mer Considerations • If all auto modes are set, the starting times must dif fer by at least one hour .
Chapter 3. System Features Section 70 0 - Operation Page 3-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Enter the four-digit auto set relocation code assigned to extension 200. 5. Replace the handset. • All programmed extension features and TRS settings from 200 are transferred to 300.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-1 1 Background Music (All V ersions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones.
Chapter 3. System Features Section 70 0 - Operation Page 3-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED goes off. • The date and time appear on the display . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-13 Call Forward ID Code for V oice Mail (CPC-A V ersion 3.1, CPC-AII, and all CPC-B V ersions) Description Call Forw ard ID Code for V oice Mail a llows users to call f orward to a third- party voice mail system.
Chapter 3. System Features Section 70 0 - Operation Page 3-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • In CPC-A 3.1 and CPC-B V ersions pr ior to 5.0, callers could he ar the tones as the ID code was transmitted to the voice mail system.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-15 Considerations • Caller ID service must be ordere d from the local telephone operating company or the interexchange carr ier . Caller ID A uto DISA (CPC-A II V ersion 6.
Chapter 3. System Features Section 70 0 - Operation Page 3-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Centrex/PBX Compatibilit y (CPC-A V ersion 3.2 or higher , CPC-AII, and CPC-B V e rsion 2.1 or higher) Description Centrex/PBX Compatibility allows the DBS to be c onnected to centrex or PBX lines.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-17 Related Programming • FF1 (System): Multiple DID (CPC-B V ersion 3.1 or higher) • FF3 (Extension): Inbound DID Dial Number (CPC-B V ersion 2.
Chapter 3. System Features Section 70 0 - Operation Page 3-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID Delayed Ringing (CPC-B V ersion 5.0 or higher) Description For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-19 same DNIS number and both ports do not answer a delaye d ringing call, the call follows the call forwarding settings of port 125. DID/DNIS T ext Name Assignment (CPC-B V ersion 5.
Chapter 3. System Features Section 70 0 - Operation Page 3-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DID/DNIS to a V oice Mailbox (CPC-B V ersion 6.0 and higher) Description DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voi ce mailbox that is not connected to a physical extension.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-21 T o delete a DID/DNIS Answer Code: 1. Pick up the receiver or press the ON/OFF key . 2. Press PROG . 3. Dial #95 . 4. Press HOLD . 5. Press the ON/OFF key .
Chapter 3. System Features Section 70 0 - Operation Page 3-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct Inward System Access (DISA) (All V ersions) Description Direct Inward System Access (DISA) gives of f-site users dial-in access to the DBS.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-23 • FF1 (System): DISA Outbound Call ID Code 1 • FF1 (System): DISA Outbound Call ID C.
Chapter 3. System Features Section 70 0 - Operation Page 3-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-25 Hardware Re qui reme nts • SCC-B V ersion 1.2 or higher is required for this feature. Considerations • One of ten ringing patterns can be selected.
Chapter 3. System Features Section 70 0 - Operation Page 3-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. While still connected to the call, dial: #3 XXX NNNN * (where XX X is the Door Box extension number and NNNN is the Door Opener Acc ess Code, if required - 9999 by default) 3.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-27 Door Box (Using T run k Adaptor) (All V ersions) Description Door Boxes (also called door phones) and door openers work togethe r . The door box is an intercom that allows visitors to announce their presence from the of f ice door .
Chapter 3. System Features Section 70 0 - Operation Page 3-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • While the Door Opener is functioning, a call from another Door Box on the same door box adaptor cannot be answered. Considerations • The trunk connected to the Door Box Adaptor must be set to dial pulse.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-29 DP/DTMF Stations (All V ersions) Description The DBS allows both dial pulse and DTMF extension types.
Chapter 3. System Features Section 70 0 - Operation Page 3-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. • Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-31 Figure 2- 1. V AU hunting priority Related Programming • FF3 (Extension): V AU Port As.
Chapter 3. System Features Section 70 0 - Operation Page 3-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Independent T imers (CPC-AII and CPC-B, V e rsion 3.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-33 Least Cost Routing (LCR) (All V ersions) Description Least cost routing (LCR) automatically selects the least expensive route availa ble for toll ca lls.
Chapter 3. System Features Section 70 0 - Operation Page 3-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Music-on-Hold (All V ersions) Description The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-35 Night Service (CPC-AII prior to V ersion 7.0 and CPC-B Prior to V ersion 7.0) Description The Attendant can switch the system between Day and Night Modes for answering outside calls.
Chapter 3. System Features Section 70 0 - Operation Page 3-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “#52.” 3. Press the ON/OFF key . • The ON/OFF LED goes off. • “DA Y MODE” appears on the display .
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-37 Night Service (CPC-AII V ersion 7.0 and higher and CPC-B V ersion 7.0 and higher) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls.
Chapter 3. System Features Section 70 0 - Operation Page 3-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Dial “ #521 .” (Note: #520 can be used to toggle between modes.) 3. Press the ON/OFF key . • The ON/OFF LED goes off.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-39 Off-Premises Extension (All V ersions) Description SL T s that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor .
Chapter 3. System Features Section 70 0 - Operation Page 3-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 from an extension, give instructions to an entire group, or communicate with several people at once. If an exte rnal paging system is connected to your system, pages can also be sent through its speakers.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-41 • Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwa rding, or Absence Me ssage feature is activated.
Chapter 3. System Features Section 70 0 - Operation Page 3-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Remote Maintenance (All V ersions) Description The DBS can be programmed from a remote terminal or fr om a remote PC.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-43 4. From your terminal communications program, type the following command: #99xxxx (where xxxx = the site’ s password) 5. After the DBS responds, type P and then press Enter .
Chapter 3. System Features Section 70 0 - Operation Page 3-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T erminal Programmi ng Commands Use the following commands to navigate terminal programming: Remote Programming Using PCAS or DBS Manage r (CPC-A 3.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-45 • Connecting your PC with a customer ’ s DBS • Maintaining DBS parameters • Backing up and restoring customer databases. Station Class of Service (CPC-AII and CPC-B V e rsion 3.
Chapter 3. System Features Section 70 0 - Operation Page 3-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class Of Service Setti ng • FF3 (Extens.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-47 T e rminal an d Ci rc ul ar Hunting (CPC-A; CPC-B V ersions Prior to 2.0) Description CPC-A and CPC-B V ersions prior to 2.0 provide terminal and circular hunt groups.
Chapter 3. System Features Section 70 0 - Operation Page 3-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): T erminal/Circular Hunt Groups • FF4 (Ringing and Hu.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-49 T erminal, Distributed and Longest Idle Hunting (CPC-AII and CPC-B V e rsion 2.0 or higher) Beginning with CPC-B V ersion 2.0, three types of hunt groups are ava ilable: T erminal, Distributed, and Longest Idle.
Chapter 3. System Features Section 70 0 - Operation Page 3-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF4 (Ringing and Hunt Groups): Hunt Group T ransfer T imer • FF4 (Ringing and Hunt .
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-51 forwarding set, unless call forwarding is set to an outside number . In previous versions, hunting would skip an extension with call forwarding set.
Chapter 3. System Features Section 70 0 - Operation Page 3-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure 2- 2. SMDR Format for CPC-AII and CPC-B V ersion 3.1 or hi gher 0 1 2 3 4 5 6 7 012345 678901 23456789 01234567 890123 45678901 23456789 01234567 890123 45678901 234567 1 2 3 4 5 6 7 8 9 T MM/DD HH :MM:SS HH: MM.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-53 Figure 2- 3. SMDR Format for CPC-A and CPC-B V ersions Pr ior to 3.
Chapter 3. System Features Section 70 0 - Operation Page 3-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T1 Interface (CPC-B V ersion 4.0 or higher) Description The T1 Interface is a digital trunk ca rd that provides twenty-four 64 kbps channels, for a total transmission rate of 1.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-55 - 1 T1 T runk Card (VB-43561 - 1 T1 MDF Card (VB-43562) - 1 Sync Card (VB-43563). In addition, one T1 Cable (VB-43564) is required to install a T1 i n a double cabinet if the T1 card is located in the slave c abinet.
Chapter 3. System Features Section 70 0 - Operation Page 3-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T elephony Services (CPC-AII V ersion 7.0 and higher and CPC-B V ersion7.0 and higher) Description Computer T elephony Integration (CTI) provides communication and coordination of operation between computers a nd the telephone system.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-57 . Related Programming • FF1 (System): API Port T ype • FF1 (System): API Baud Rate Hardware Re qui reme nts • VB-43941 T elephony Services Kit.
Chapter 3. System Features Section 70 0 - Operation Page 3-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T oll Rest riction (All V ersions) Description Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the T oll Restriction feature.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-59 3 Full restriction of operator calls (old dialing plan).
Chapter 3. System Features Section 70 0 - Operation Page 3-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The following calling restrictions are a lso available: • Station Lockout Key Code Restriction A key code must be entered before ca lling out when the Station Lockout feature is activa ted.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-61 T runk Groups (All V ersions) Description T runks can be placed in trunk groups. When a trunk group is accesse d, the DBS automatically selects an open trunk from the group.
Chapter 3. System Features Section 70 0 - Operation Page 3-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T runk Name Assignment (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can display a name, number, o r message of up to six characters on the LCD in place of your CO trunk line number .
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-63 T runk Queuing (All V ersions) Description If all outside lines in a Trunk Group are busy , the system can call you when a line becomes free.
Chapter 3. System Features Section 70 0 - Operation Page 3-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Response to the T runk Callback alert tone must be within sixteen seconds or T runk Queuing will be canceled.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-65 Related Programming • FF1 (System): Extension Class of Service Sett ing • FF1 (Syste.
Chapter 3. System Features Section 70 0 - Operation Page 3-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 VA U (All V ersions) Description The V oice Announce Unit (V AU) is a digital answering device that can be connected to the DBS.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-67 2. After the V AU a nswers, do one of the following: Notes: • Y ou can enter the *97 codes again to replay messages without ending your call.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-68 •The Call W aiting/OHV A option had to be set to “off.” (FF3 1-144# 8#). •Auto Pickup had to be set to “on” (FF3 1-144# 12#). •All FF keys for the extension port had to be cleared.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-69 Before the W alking TRS Class of Service feature can be used, a W alking Class of Service code must be entered at your extension before using dialing privileges at another extension.
Section 700 - Operat io n Chapter 3. System Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 Page 3-70 2. Dial “#12.” 3. Enter the original W alking Class of Service code. 4. Press “#.” 5. Replace the handset. T o confirm a W alki ng COS code (Attendant Phone only): 1.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 Chapter 4. Key Telephone Features This chapter describes DBS key telephone feat ures. DBS key telephones are proprietary digital phones that provide feature acce ss through a combination of feature keys and acce ss codes.
4-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Last Number Redial 4-59 Line Appearances 4- 60 DSS/B LF Appe arance s 4-61 Meet-Me Answer 4-67 Message W aiting/Callback Request 4-68 Non-Appearing.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-3 Key Phone As an example of a key phone, Figure 4-1 illustrates the DBS key phone model VB-43225. The VB-43225 provides a large display that includes one- touch access to speed dial numbers, telephone fe atures, and help screens.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o se t an Abse nce Message 1. Press the ON/OFF key . • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “71.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-5 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls. • Callback to an incoming CO call on a Private Line is available if the Absence Message fea ture is activated.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-7 Considerations Paging Gr oups . Both extensions must belong to the same paging group (1- 7). Paging group 0 does not allow override. Overrid e Restricti ons .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-9 For example, if an outside call on line 1 is sent to extension 135, but extension 135 is busy or does not answer , the call will ring at the covering phone and “TRK #01> 135” will appear on the covering phone’ s dis play .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-1 1 Call Forwarding (All V ersions) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--Externa l ( CPC-A and CPC-AII and CPC-B V ersions prior to 7.0 ). Whe n Call Forwarding- External is activate d, all incoming intercom calls to an extension will be forwarded to an outside number .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-13 . “ENTER FWD EXT#” appe ars on the display . 4. Enter the number of the extension you want to receive your calls. 5. Press the ON/OFF key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The DND/CF LED lights. • “FWD OUTSIDE” appears on the 2nd line of the display . T o activate Call Forwarding to an outside number (CPC-AII/CPC-B V e rsion 7.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-15 3. Hang up. Related Programming • FF1 (System): Call Forward No Answer T imer (CPC-AII and CPC-B V ersion 3.1 or higher) • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • V oice calls do not forwa rd when Call Forwarding--No Answer is used. • If several calls arrive at once at an extension set for Call Forwarding-No Answer , all of the cal ls will be queued.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-17 Call Hold (All V ersions) The DBS provides both Exclusive and System Hold. Exclusive Hold Description W ith Exclusive Hold, only the extension that held the call can retrieve it.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Non-Appearing Central Office Line Hold Considerations • When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-19 • “Hold TRK #XX” (wher e “XX” is the outside line number) appears on the display . T o releas e a call plac ed on System Hold f rom the extension t hat placed it there: Press the line key that is flashing green.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the Automatic Outside Line Hold feature is programmed f or your system, pressing any other line key will place your original call on S ystem Hold.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-21 Call Park (All V ersions) Description Y ou can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-23 Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “79.” 3. Enter the number of the ringing extension. • The extension number or the outside line number of the caller appear s on the display .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Group Call Pick up Description Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-25 • Y ou can answer incoming calls, Intercom T one Calling, or Intercom V oice Calling using the Group Call P ickup feature. Y ou cannot answer Paging or Callback with this feature.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): R.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-27 Screened T ransfer Description Using the Screened Tr ansfe r feature, you can contact a third party and announce the call before the transfer .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-29 extension after T ransfer Reca ll T imer expires. The other extension’ s number and the number of the trans ferr ed CO line or extension then appear on your display and the call is returned to your extension.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Press “3.” • The EXT LED flashes. • “Call W ait XXX” (where “ XXX” is the extension) appears on the display . 4. If you want to send a text message, dial the desired message code ( 5-9).
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-31 • The LED of the T alk Back key flashes gr een. • The current call is held automatically . 3. Press the T alk Back key again to return to the original call.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call W aiting/OHV A T ext Reply (CPC-AII and CPC-B V e rsion 4.0 or higher) Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-33 Caller ID Call Log (CPC-AII V ersion 6.1 or higher and CPC-B V ersion 6.1 or higher) Description The Call Log keeps a record of Caller ID calls to individual phones.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T ypes of Calls Inc luded The call log stores information for Caller ID calls that ring a phone. I f the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-35 Figure 4- 3. Call log forma t for the small- display phone- -time and date Pressing the CONF key again displays the next level of information.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Log Format for the Large-Display Phone.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-37 viewing detailed information, the detailed information is displayed for the newly selected log entry . Exit the Call Log display by pressing the ON/OFF key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-38 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o answer t he callback r ing: 1. Pick up the handset when you hear the callback ri ng. • “Camp-on Call” appears on the display . • The EXT LED flashes.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-39 2. Dial the telephone number . The dialed number appears on the display . 3. Complete the call and replace the handset. • The line LED changes from gree n to red and then goes of f.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-40 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • Three extensions • Four extensions. Operation T o establish a Confere n ce Ca ll: 1. Press HOLD or the line key of your current call to place it on hold.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-41 T o esta blish an Unsupervised C onference Call : 1. Press HOLD or the line key of your current call to place it on hold. The outside line number or name of the party on hold appears on the display .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-42 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Delayed Ringing (CPC-AII and CPC 2.0 and higher) Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-43 W ith CPC-A and CPC-B V ersion 1.0, a maximum of two attendants can be assigned. Beginning with CPC-B V ersion 2.0, up to four attendants can be assigned.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-44 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-45 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). When DND is activated at an extension, ca lls to that extension receive busy tone.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-46 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.0 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-47 EM/24 Console (All V ersions) Description Connecting an EM/24 console to your extension adds twenty-four FF keys. By assigning extensions to its FF keys, you can use an EM/24 console as a BLF (Busy Lamp Field).
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-48 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made. Operation T o assign pre - programmed codes to an FF key : 1.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-49 T o assign Ca ll Forwarding--Externa l to an FF key ( CPC-AII/CPC-B prior to 7.0): 1. Press the ON/OFF key . 2. Press the PROG key . 3. Press the FF key to be programmed.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-50 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 “ENTER FWD EXT#” appe ars on the display . 6. Press the AUTO key . 7. Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed dial 90-99 or 900-909).
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-51 T o check a programmed FF key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-52 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 DND Activate/Cancel 73 Absence Message Activate/ Canc el 71 Call Forwarding 72, 720, 721, 722, 723 or 724 Reminder Ca ll Activate/Cancel #4 Station Lockout 74, lockout code (max.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-53 • If a new code is programmed into a ke y , the previously programmed code is er ased. • T o erase a code programmed into a key , press the HOLD ke y when the display reads “Enter Code.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-54 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Handsfree Answerback (All V ersions) Description Use the Handsfree Answerbac k feature to answer a call without lifting the handset. The DBS system must be programmed for V oice Calling for you to use this feature.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-55 Handsfree Op eration (All V ersions) Description Handsfree operation is available w ith all speakerphones (but not the DSL T). This type of operation allows you to use all available DBS features without lifting the handset.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-56 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Hot Dial Pad Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going of fhook.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-57 T one Calling. W ith tone ca lls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-58 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 4. Replace the handset. T o make an T one Call: 1.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-59 Related Programming • FF1 (System): Ext ension Intercom Calling • FF1 (Syst em): Alert T one for V oice Calls • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-60 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the REDIAL key . The last number dialed appears on the display . 3. Complete the call and replace the handset. The line key LED changes from gre en to red and then goes of f .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-61 DSS/BLF Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-62 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension (BLF) Delayed Ring • FF4 (Ringing and.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-63 Related Programming • FF1 (System): Alert T one for Busy Override and OHV A • FF3.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-64 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 An MCO key can be assigned to any of the pooled trunk groups.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-65 Multi-Line (ML) Appearances (CPC-AII and CPC-B V e rsion 2.0 or higher) Description Y ou can make and r eceive both CO line calls and Intercom Calls using a Multi-Line (ML) key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-66 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • When a CO c all or an Intercom Ca ll arrives, a search b egins for a Multi- Line key not in use. The lower numbered FF keys will be searched first.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-67 Considerations • The initial setting for all extensions (except the first attendant phone) is MCO. • The initial setting for the first attendant phone (port 1) is ML.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-68 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-69 • If extension 135 left the Callback Request and If you extension is set for V oice Calling, “T alk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-70 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-71 Selecting a Non-Appearing Outsi de Line 1. Pick up the receiver or press ON/OFF . 2. Dial 88 . 3. Dial the outside line number (01-64). 4.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-72 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The system does not send the offhook si gna l under the following co.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-73 • The T alk Back key fla shes red. 4. Make your announcement. T o answer a n OHV A: 1. Press the T alk Back key ( *3 must be programmed in an FF key).
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-74 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The held call is transferred as soon as the extension sending the OHV A hangs up.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-75 7. Press the HOLD key . T o assign S ystem Speed Dial numbers to One-T ouch keys: 1. Press the ON/OFF key . • The phone issues intercom dial tone.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-76 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 7. Press the AUTO key . 8. Enter the Speed Dial number for the telephone number . 9. Repeat steps 7 and 8 for any additional Speed Dials to be chained.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-77 6. Enter the telephone number . 7. Press the HOLD key . 8. Press the ON/OFF key . The ON/OFF LED goes off. T o check a programmed One-T ouch key: 1.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-78 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T abl e 4-9. One-touch a ccess codes f or trunk group numbe rs • One-T ouch keys cannot be che cked while Station Lockout is set. One-T ouch VM Access (CPC-AII and CPC-B V e rsion 5.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-79 Operation T o assign a voice mail ke y: Note: Y ou c annot program this feature if trunks ar e assigned to the key . First clear the trunk assignments, then use the following procedures to assign the VM key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-80 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • The VM key can be used with the Panasonic V oice Mail or with third- party voice mail systems.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-81 Onhook Dialing (All V ersions) Description Onhook Dialing is a standard feature for DBS key phones. T o dial onhook, the user simply pre sses the ON/OFF key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-82 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number . The number appears on the display . 4. Complete the call and replace the handset. The LED of the ML or MCO key goes off.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-83 • If a ML or MCO key is assigned line group number 9 and LCR has been activated, LC R is selected autom atically . • Press the ML or MCO key that flashes red to answer incoming calls.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-84 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • T o make an Intercom Call, pre ss the FF key programmed as an intercom key and then dial the extension number .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-85 Related Programming • FF2 (T runks): Private T runk Line • FF1 (System): Least Co.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-86 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The ON/OFF LED lights. 2. Press “#4.” “Enter T ime HHMM” appears on the display . 3. Enter the time you wish the Reminder Call to sound.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-87 Ringing Line Preference (All V ersions) Description Ringing Line Preference enables an extension to answer an incoming CO call, hold recall, or transfer call by simply picking up the handset or pressing ON/OFF .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-88 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • The line LED lights green. • “CO T ALK #XX” (where “XX” is the line) appears on the display . 2. Press the AUTO key . 3. Press “*.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-89 Operation T o assign P ersonal Speed Dialing: 1. Press ON/OFF . 2. Press PROG . 3. Press a One-T ouch key or pre ss AUT O followed by the personal spee d dial bin number (90-99 or 900-909).
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-90 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press the CONF key . “C” appear s on the display . 3. Press a Personal Speed Dial key . The programmed data appea rs on the display .
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-91 5. Press ON/OFF again. Related Programming • FF10 (Speed Dialing): Personal Speed D.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-92 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 System Speed Di al Description Frequently called numbers can be stored using the System Speed Dial feature. System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-93 2. Press the CONF key . “C” appear s in the display . 3. Press AUTO . 4. Press a System Speed Dial key . The programmed data appea rs on the display .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-94 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Speed Di al Linking Description Y ou can automatically link together up to five SSD numbers in one Personal Speed Dial Bin to handle telephone numbers longer than 16 characters.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-95 T o u se a Pers onal Spee d Dia l Key that links mul tiple Sy stem Sp eed Dials: 1. If necessary , select the trunk group (9, 81-86). (Normally the trunk is sele cted by t he Spee d Dials.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-96 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Station Lockout (All V ersions) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-97 Related Programming • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone.
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-98 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key . • A three-party Conference Call is initiated.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-99 Note: See “One-T ouch VM T r ansfe r” on page 2-18 f or a si milar tr ansfer key .
Chapter 4. Key Telephone Featur es Section 700 - Operation 4-100 DBS Manual - Revi sed April 2000 DBS-2.3/9.2-700 Programming The V oice Mail T ransfe r Key may be assigned from a phone or through system programming. T o assign a V oice Mail key from a phone: 1.
Section 700 - Operatio n Chapter 4. Key Telephone Fe atur es DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 4-101 Digit Storag e . Up to six digits can be stored under the VM/TRF key . This total can be comprised of any combination of the voice mail extension number and the special codes.
.
DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 5-1 Chapter 5. DSLT Features This chapter describes feature s that are available w ith the Digital Single Line T elephone (DSL T).
5-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-3 DSL T Figure 5-1 illustrates the DSL T . For more informa tion on DSL T operation, see the Digital SL T User ’ s Guide (Section 790). Please refer to “Appendix A: CPC-EX 1.
Chapter 5. DSLT Features Section 70 0 - Operation 5-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Absence Message (All V ersions) Description DSL T users ca n leave text messages on their phones when they are awa y . When the unattended extension is called by a display phone, the text message appears on the caller ’ s phone.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-5 T o Canc el an Ab sence Mes sage 1. Lift the handset or press ON/OFF . 2. Dial “71.” 3. Replace the handset or press ON/OFF . Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.
Chapter 5. DSLT Features Section 70 0 - Operation 5-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Forwarding. In versions prior to 5.0, incoming tru nk calls to extens ions are routed according to the ringing assignment for the trunk.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-7 2. Dial the extension number . 3. When you hear busy tone, dial “4.
Chapter 5. DSLT Features Section 70 0 - Operation 5-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Forwarding--All Calls . When th is feature is activate d, all incoming calls to an e xtension are immediate ly forwarded. Call Forwarding--No Answer .
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-9 Operation T o activate Call Forwarding: 1. Lift the handset or press ON/OFF . The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code.
Chapter 5. DSLT Features Section 70 0 - Operation 5-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-1 1 • Calls can be forwarded to a third-party voice mail (a system other than the DBS V oice Mail) by using the “Call Forward ID Code” desc ribed on page 3-13.
Chapter 5. DSLT Features Section 70 0 - Operation 5-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However , no tone is issued at the Attendant Phone if Night Mode is activated.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-13 T o retrie ve a call park ed by the attenda nt (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned.
Chapter 5. DSLT Features Section 70 0 - Operation 5-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Pickup (All V ersions) DSL T s c an use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from a ny other extension with the Direct Call Pickup feature.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-15 Group Call Pick up Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group ( 01-07) without entering the number of the e xtension that is ringing.
Chapter 5. DSLT Features Section 70 0 - Operation 5-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call T ransfer (All V ersions) The DBS provides two call transfer methods: blind transfer and screened transf er .
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-17 For example, if extension “A” is forwarde d to extension “B,” calls that are transferred to extension “A” w ill be forwarded to extension “B.
Chapter 5. DSLT Features Section 70 0 - Operation 5-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Onhook (Automatic) T ransfer • FF1 (Syst em): Recall T i.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-19 Call W aiting (All V ersions) Description Y ou can send a Call W aiting signal, followed by a brief LCD message, to a busy extension.
Chapter 5. DSLT Features Section 70 0 - Operation 5-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The current call is disconnected. 2. Pick up the handset. Y ou are automatica lly connected to the extension sending the Call W aiting. T o answer Ca ll W aiting (without disconnecting the current ca ll): 1.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-21 Camp-on (All V ersions) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free.
Chapter 5. DSLT Features Section 70 0 - Operation 5-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-23 3. Press CONF when your call is answered. Considerations • Press the FLASH key to exit a Conference Call. • The Hold feature cannot be use d during a three-party conference .
Chapter 5. DSLT Features Section 70 0 - Operation 5-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Dial T one Disable (All V ersions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-25 Do-Not-Disturb (DND) (All V ersions) Description An extension can be made unavailable by ac tivating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone.
Chapter 5. DSLT Features Section 70 0 - Operation 5-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-27 3. If the system default is voice calling, dial a “1.
Chapter 5. DSLT Features Section 70 0 - Operation 5-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dia led can then be redialed.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-29 Message W aiting/Callback Request (All V ersions) Description If you call an extension that is busy or does not answer , you can leave a message requesting a return call.
Chapter 5. DSLT Features Section 70 0 - Operation 5-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.01 or higher) • FF3 (Extension): Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-31 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” T o tr ansfer a call using OHV A 1. Press the HOLD key . 2. Dial the number of t he extension to which the call will be transferred.
Chapter 5. DSLT Features Section 70 0 - Operation 5-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • If the transferred call i s not answered immediate ly , i t will queue for a specified time and then return to the extension sending the OHV A.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-33 • FF2 (T runks): Pooled T runk Access for Group “9” • FF2 (T runks): Pooled T runk Acce.
Chapter 5. DSLT Features Section 70 0 - Operation 5-34 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Replace the handset or press ON/OFF . Considerations • A sixteen-second alarm tone will be issued at the s pecified time. • One Reminder Call may be set for each telephone.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-35 Considerations • Any previously saved number is erased when a new number is save d. • The Saved Number Redial feature can redial a number up to sixteen digits long.
Chapter 5. DSLT Features Section 70 0 - Operation 5-36 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • T o include a pause, pre ss REDIAL . • T o include a flash, press FLASH . 6. Press HOLD . 7. Replace the handset or press ON/OFF . T o delete a Personal Speed Dial number: 1.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-37 • Speed Dialing cannot be checked while Station Lockout is enabled. • If the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use T runk Group “9.
Section 700 - Operat io n Chapter 5. DSLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 5-38 T o activate Station Lockout: 1. Press the ON/OFF key . • The phone issues intercom dial tone. 2. Dial “74.” 3. Dial the Station Lockout code.
DBS-2.3/9.2- 700 DBS Manual - R evised April 2000 6-1 Chapter 6. SLT Features This chapter describes fea tures that are available with single-line telephones (SL T s).
6-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-3 Absence Message (All V ersions) Description SL T use rs can leave text messages on their phones when they are away . When the unattended extension is dialed by a key phone, the text message appears on the caller ’ s phone.
Chapter 6. SLT Features Section 700 - Operation 6-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o Canc el an Ab sence Mes sage 1. Lift the handset. 2. Dial “71.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 3.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-5 calls are routed to the extension defined in perma nent call forwarding. The following types of incoming trunk calls follow permanent call f orward settings: - Direct trunk calls (including DID/DNIS) - T ransfe rred trunk calls.
Chapter 6. SLT Features Section 700 - Operation 6-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • Y ou cannot break in on three -party conference calls. • The default for the override a lert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-7 Call Forwarding--Busy . When this fe ature is activate d, all incoming calls to a busy extension are forwarde d to a designated extension. Call Forwarding--Busy/No Answ er .
Chapter 6. SLT Features Section 700 - Operation 6-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Note: Beginning with CPC-AII and CPC-B V ersion 7.0, all forwarding types (All Calls, No Answer , Busy , Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--Externa l.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-9 Considerations • W ith CPC-A and CPC-B V ersions prior to 2.0, calls cannot be forwar ded to an extension that already has call forwarding activated.
Chapter 6. SLT Features Section 700 - Operation 6-10 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Call Hold (All V ersions) Description Call Hold provides either exclusive or system hold, depending o n system programming. W ith Exclusive Hold, only the extension that held the call can retrieve it.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-1 1 hangs up before you do. If you hang up before the other extension, the held outside line will be transferr ed to that extension. • The DBS can provide Music-on-Hold to callers placed on hold.
Chapter 6. SLT Features Section 700 - Operation 6-12 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 3. Enter the Pa rk Number assigned to the call. “P ARK PICK XX” (where “XX” is the park number) a ppears, and then “CO T ALK #XX” (where “XX” is the trunk number of the call) appea rs.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-13 Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Chapter 6. SLT Features Section 700 - Operation 6-14 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Considerations • If more than one call is arriving at the Paging Group, the Group Call Pickup fe ature will answer the c all to the lowest port num ber first.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-15 • The third party need only pick up the handset to speak to the outside line.
Chapter 6. SLT Features Section 700 - Operation 6-16 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfe r .
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-17 • When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after T ransfer Reca ll T imer expires.
Chapter 6. SLT Features Section 700 - Operation 6-18 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 5. Remain on the line until the called party picks up. T o answer C all W aiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-19 Camp-on (CPC-A 3.1 or higher , CPC-AII, and all V ersions of CPC-B) Description If you reach a busy extension, you ca n use the Camp-on feature to alert you with a ring when the extension becomes free.
Chapter 6. SLT Features Section 700 - Operation 6-20 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • A Camp-on request will only be accepted after Call W aiting status. • Y ou cannot camp-on to an extension that has call forwarding ac tivated. • An extension can only have one call camped on at a time.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-21 T o add an outside num b er (CPC-AII and CPC-B V ersion 3.1 or higher): 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (81-86 or 9).
Chapter 6. SLT Features Section 700 - Operation 6-22 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Press “0.” Related Programming • FF1 (System): Second Attendant Position • FF1 (System).
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-23 Direct T runk Access (All V ersions) Description Extensions can acce ss a specific trunk for outgoing calls. Extensions can also use Direct T runk Access to test trunks or to acce ss data trunks.
Chapter 6. SLT Features Section 700 - Operation 6-24 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 T o cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B V ersion 4.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-25 Intercom Calling (All V ersions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. V oice Calling. W ith voice calling, intercom calls are connec ted immediately , without a ringing tone.
Chapter 6. SLT Features Section 700 - Operation 6-26 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 4.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-27 Meet -Me Answer (All V ersions) Description Y ou can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call.
Chapter 6. SLT Features Section 700 - Operation 6-28 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Message W aiting/Callback Request (All V ersions) Description If you try to call an extension that is busy or does not answer , you can leave a message requesting a return call.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-29 Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B V ersion 3.1 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B V ersion 3.
Chapter 6. SLT Features Section 700 - Operation 6-30 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 2. Dial the desired extension number . 3. Upon hearing busy tone, press “5.” Related Programming • FF1 (System): Alert T one for Busy Override & OHV A • FF1 (System): Extension Class of Service Sett ing ( CPC-AII and CPC-B 3.
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-31 The phone issues intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9).
Chapter 6. SLT Features Section 700 - Operation 6-32 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation T o program a Persona l Speed Dial 1. Pick up the handset 2. Dial *80 . 3. Dial the Personal Speed Dial number (90-99 or 900-909)). 4. Dial * followed by the trunk access number (9, 1-6 fo r trunk access 89, 81-86).
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-33 3. Dial “80.” 4. Dial the system speed dial code (00-89 or 000-199).
Section 700 - Operatio n Chapter 6. SLT Features DBS-2.3/9.2 -700 DBS Manual - Revised April 2000 6-34 • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page A-1 Appendix A: CPC-EX 1.0 Updates CPC-EX V ersion 1.0 (and above) offers the following enhancements to the DBS phone system: Compatibility CPC-EX V ersion 1.0 supports all features of CPC-B V ersion 7.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced DBS features that can be executed on the 44-Series phones are described below: Directory Mode On the small-display phones, you can scroll through SSD names, PSD names, or extension names and select a displayed name for dialing.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-3 FF-Key Programming Because T1 Networking adds the capability of 4-digit extension numbering, you can now program up to 8 digits (not 6) into an FF-key .
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 SMDR Modifications SMDR reports conta in several additional call type s and other parameters due to CP C-EX support of T1 Networking and ISDN calls.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-5 Figure A-1 CPC-EX Key T elephone Installation Desi Strip Cover The 44-Series Key T e lephones are shipped with a thin green protective film over the Desi strip cover .
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-2 .Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure A-3.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-7 8. Slide the handset guide out, rotate 180° so that the holding clip is exposed, and reinsert.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figure A-5 .44-Series Small- Display Phone T abl e A-2. Small-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-9 8 One- T ouch Keys Used to make outside call s or to acce ss call-han dling feature s. 9 Flexi ble Function (FF) Keys Use d to access o utside line s or to access call-handl ing feature s.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figu re A- 6.44 -Seri es La rge-D ispl ay P h one T abl e A-3. Large-Displa y Phone Features # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-1 1 6 MENU Key U s ed to r eturn to the Ma in Men u s creen .
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Directory Mode Description This enhanced feature applies to the 44-Series small-display phone only (i.e., phones with a 2-line LCD display).
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-13 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes Incompatibility with older phone versions.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 ExtPort# 29#); during a trunk call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3 ExtPort# 33#). • Use existing addresses FF1 2# 7# 1# thru 4# to assign select key features to Flexible Function Screens.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-15 Handset Mute Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio path to the other party -- you can still hear them, but they can’t h ear you.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Barge-Ins Durin g Handset Mute. If another phone barges in on your call while Handset Mute is ON, and you change to confer ence talk (but not by pressing HOLD), Handset Mute will r emain ON.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-17 The first device to go of f -hook will seize the line (off-hook is either lifting the handset or pressing the ON/OFF key). If the analog device goes of f- hook first, the lar ge-display phone will be unable to dial or go off-hook.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the analog device will automatically default to “1 second ON, 3 seconds OFF .
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-19 Operation T o Program V oice Mailbox Access Codes into the M SG Key: Press PROG MSG [16-digit number] HOLD The display will reflect “Regist Data ”.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Name and Message Assignm e nts (FF6 addresses). The alphabetical arrangement of the keys is different. • FF-Key s. The FF-keys on the DSS/72 console are numbered left-to- right, bottom row first.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-21 Figure A-8 .DSS/72 #1 Default Exte nsion Numbers Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • FF-Key s. The FF-keys on the EM/24 are numbered bottom-to-top, left column first. The EM/24 key arrangement is shown in Figure A-9.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-23 W ith CPC-EX, you can chain up to 4 SSD codes together within a fifth SSD number . Y ou can also chain up to 4 SSD or PSD codes together within a fifth PSD number .
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Additional Serial Port on CPC Card Description The CP C-EX card contains an on-board serial port (Serial Port 2) which can be used for Bus Monitor/ Remote Maintenance.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-25 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. Notes • Serial Po rt 2 requires a specia l interface ca ble.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-26 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • SCC-B • T1 T runk Card • T1 MDF • T1 Sync Unit • External CSU (not provided by Panasonic) The maximum number of nodes which can be connected together is 4.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-27 Figure A-1 2.T1 Network Call Prio rity Routing Call Forwarding to Network Extensions Any call can forward to an extension on any node by assigning t he targeted extension number in a Personal Speed Dial bin.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-28 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 SMDR Network Suppo rt Enhanced options are available in CPC-EX to support call accounting in networked systems.These options are: Specifying the call record to be printed.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-29 Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information. SMDR Printing M ode 1: Outbound and Inbound Description S MDR data sent to Serial Port 1 can now include Network Calls also.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-30 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Enhanced Programming Add resses Enhanced programming addresses have been a dded to support T1 Networking. These addresses are applicable only in a networked e nvironment and can be ignored in a stand- alone (non-networked DBS).
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-31 Maximum T ime Priority Route T ables Description C PC-EX a llows a maximum of 8 T ime P riority Route T ables to be used during LCR programming.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-32 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • Sync Unit (VB -43563) • External CSU (not provided by Panasonic) Setting Modified for ISDN Programming Se e Section 400 - Pr ogramming (Appendix C) for more de tailed programming information.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-33 Figure A-1 3.SMDR Format for CPC-EX Setting Modified for SMDR V alues have been redefined for the SMDR Start T imer . The f ollowing table shows the enhanced values.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-34 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Related Programming • FF1 (System): S MDR Print • FF1 (System): Parity Check •.
Section 700-Operat ion Appendix A. EX 1.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page A-35 Modification to T1 Signaling T ypes Description The default values for T1 Incoming and Outgoing Signal T ypes have been changed to s et “W ink Start” as the default.
Appendix A. EX 1.0 Feature Update Section 700-Operation Page A-36 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 (This page left blank intentionally).
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page B-1 Appendix B: CPC-AII/B 8.0 Updates CPC-AII/B V ersion 8.0 of fers support for the Pa nasonic 44-Series telephones (VB-44xxx), as well as Computer T elephony Integration (CTI) through the W indows™ T elephony Applications Processing Interface (T API).
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Contents To p i c Page 44-Series Phone Support B - 3 Enhanced Phone Features B - 4 Directory Mode B - 8 V ariable Mode B - 9 Handset Mute B - 1 1 Of f -Hook Monitoring B - 12 Separate Speaker V olumes for Internal vs.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-3 44-Series Phon e Support CPC-AII/B V ersion 8.0 provides full support for Panasonic’ s 44-Series phones (VB-44xxx). T able D-1, below , l ists all 44-Series phone models and their part numbers.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Enhanced Phone Feat ures Enhanced DBS features that can be executed on the 44-Series phones are describe d below: Note: The feature s introduced with these phones are supported by CPC-AII/B V ersion 8.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-5 T abl e B-2.Key to 44-Seri es Small-Display Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Figu re B- 15.4 4-Se ries L arge -Di sp lay P hone T abl e B-3.Key to 44-Seri es Large-Disp lay Phone # Featur e Descriptio n 1 Mess age Indicator Indicates that you have a message.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-7 6 MENU Key U s ed to r eturn to the Ma in Men u s creen .
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Directory Mode 44-Series phones only CPC-AII/B V ersi on 8.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-9 • Or , to exit the directory without selecting a number to dial, press the END key or go on-hook. Notes A vailable on small-displa y phones only .
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 • The *61 c ode toggles V ariable Mode on and off.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-1 1 Handset Mute 44-Series phones only CPC-AII/B V ersi on 8.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 FF-K ey/One-T ouch Key Restri ction. Handset Mute cannot be assigned to an FF-key or a one-touch (soft) key . Of f -Hook Monitoring 44-Series phones only CPC-AII/B V ersi on 8.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-13 Analog A dapter 44-Series phones only CPC-AII/B V ersi on 8.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Incoming C alls • Y ou cannot program both device s to ring simultan e ously . • The “*71” code will not work if the other device is in use.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-15 MSG (Message) Key 44-Series phones only CPC-AII/B V ersi on 8.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 the voice me ssage was receiv ed before the cal lback message, pressing the MSG key will access your V oice Ma ilbox. Interact ion with T one-Calling Mode.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-17 Figure B-1 6.DSS/72 Console (VB-443 20) key layout A ns w er R el ease A .
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 7.DSS/72 #1 Default Ext ension Numbers Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-19 EM/24 - Key Arrangemen t 44-Series phones only CPC-AII/B V ersi on 8.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Programming Se e Section 400 - Pr ogramming (Appendix D ) for mor e detaile d programming information. Operation The 44-Series EM/24 operates the same as previous models.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-21 T API Support CPC-AII/B offers full support for the Panasonic T elephony Applications Processing Interfac e (T API).
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700 Figure B-1 9.Desk Stand Removal. 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure D-20.
Section 700-Operat ion Appendix B. CPC-AII/ B 8.0 Featur e U pdate DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page B-23 Figure B-2 1.Handset guide inse rtion for wall mounting, key te lephone.
Appendix B. CPC-AII/B 8.0 Featur e Update Section 700-Operation Page B-24 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2- 700.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page C-1 Appendix C: CPC-AII/B 9.0 Updates The following enhancements are included with CPC AII/B V ersion 9.
Appendix C. CPC-AII/B 9.0 Feature Update Section 700-Operation Page C-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 (This page left blank intentionally).
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page D-1 Appendix D: CPC-AII/B 9.1 Updates CPC-AII/B V ersion 9.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 9.
Appendix D. CPC-AII/B 9.1 Feature Update Section 700-Operation Page D-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page E-1 Appendix E: CPC-EX 2.0 Updates The following enhancements are included with CPC EX V ersion 2.
Appendix E. CPC-EX 2.0 Feature Update Section 700-Operation Page E-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 (This page left blank intentionally).
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page F-1 Appendix F: CPC-EX 2.1 Updates CPC-EX V ersion 2.1 adds support for the “Call Record” feature available with PanaVOI CE ™ V oice Mail systems. In addition, several quality improvements are incorporated in V ersion 2.
Appendix F. CPC-EX 2.1 Feature Update Section 700-Operat ion Page F-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 T o retrieve a records: Once the call recording is complete, the r ecording is stored in your voice mail box as a new voice mail message.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page G-1 Appendix G: CPC-M 3.2 Updates CPC-M V ersion 3.2 adds the following features and software corr ections to the DBS phone System: Enhanced Features • Off-Hook V oice An nounce/API Enh ancemen t - This f eature provides support of the DBS Off Hook V oice Announce feature via the API.
Appendix G. CPC- M 3.2 Feature Updat e Section 700-Operat ion Page G-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Small LCD Soft K ey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the soft-keys when a ccessing the V oice Mail application.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page H-1 Appendix H: CPC-AII/B 9.2 Updates CPC-A2/B version 9.20 adds the following features and software corrections to the DBS phone System: New Feat.
Appendix H. CPC-AII/B 9.2 Feature Update Section 700-Operation Page H-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Programming Se e Section 400 - Pr ogramming (Appendix J ) for m ore detaile d programming information.
Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-3 Small LCD Softkey Support via API Description This enhancement allows the 44-Series Small LCD Key-T elephone ( VB- 44XXXX) K-TEL to use the softkeys when ac cessing the V oice Mail application.
Section 700-Operat ion Append ix H. CPC-AII/B 9.2 Feature Update DBS-2.3/9.2 -700 DBS Manual - Revised Apri l 2000 Page H-4 (This page left blank intentionally).
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 Appendix I: CPC-EX 2.3 Updates CPC-EX V ersion 2.3 adds the following features and software corre ctions to the DBS phone System: New Features • Bus Monitor Time Print Change - Bus Monitor now print s the time every one minute.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-2 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 and remote passwords. The private pa ssword may always be used to enter the system.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-3 This only occurred on the first ring. After the first ring, the ringing pattern returned to normal.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-4 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Off-Hook V oice Announce (OHV A) via API Description This feature provides support of the DBS Off-Hook V oice Announce fea ture via the API.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-5 Call Record (OHV A) via API Description This feature provides support of the DBS Call Record feature via the API. This API fe ature addition al lows applicat ions that utilize API integratio n with the DBS to have access to the C all Record feat ure.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-6 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Specia l Featu res The following features marked with an “*” , UNA T ransfer ,.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-7 Notes • When a call is transferred to U NA, the trunk caller hears the selected hold sound source. • When a call is transferred to UNA, the UNA continues to ring until the call is answered (by dialing 78 or direct trunk access) or the caller hangs up.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-8 DBS Manual - Revised April 2000 DBS-2.3/9.2- 700 Operation When the UNA Reversion T imer is set to 0 , a call that reverts to the attendant and is not answered, continues to ring at the attendant.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-9 Programming No new programming required. Howeve r , the Class of Service for the forwarding sta tion must allow Call Forw arding to be Set/Reset f or this feature to operate. Operation T o set UNA forwar ding : 1.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-10 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 • An extension user can only set “Do Not Disturb” or one type of call forwarding at a time including ca ll forwarding to UNA.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-1 1 When a call is transferred to the All Ring Group, every phone in the All Ring Group rings. When any phone in the group is answered, all phones stop ringing. Notes • The All Ring Group may include the UNA (780).
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-12 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 Notes • Y ou must enter programming using the private password to view the private password address.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-13 #99xxxx (where xxxx = the site's private password) 5. After the DBS responds, type P and then press Enter . 6. Follow the directions on the screen to access the desired program. (See “ T erminal Pr ogramming Commands .
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-14 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 T e rminal Pr ogramming Through Add itional RAI Acc ess Method (See “ Additional RAI Access Me thod ”.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-15 Programming No additional programming is required for the DBS. However , if an automated attendant or other device performs the transfer , the a utomated attendant or other device must be set up to transfer your call by dialing #97**** .
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-16 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6. When Passw ord> is displayed, type the 4-digit remote or private password. 7. After the DBS responds with REMT> , type P and then press Enter .
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-17 Luce nt (A T& T) 5ES S • CO T ype (1) 5ESS - ISDN Inter national Code Deduct 0 1 1 - Set to (1) to deduct 0 1 1 from the CO Setup message. Nortel (NT) DMS100 CO T ype (3) DMS100 (This is the default setting.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-18 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 6 Billing name 7 Billing address 8 Long distance Carrier InterLA T A (P IC) Identifies the carrier who will provide long distance acc ess.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-19 Note: If two spans are implemented, each span has a sepa rate D channel (D channel sh aring is NOT permitted). 2 4 Source of Callin g Party Number The CO must source the Calling Party Number .
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-20 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 CPC-EX V ersion 2.3.2 This section contains the CPC-EX V e rsion 2.
DBS-2.3/9.2- 700 DBS Manual - Revised April 2000 Page I-21 Station Messa ge Detail Recordi ng (SMDR) not Printin g Long Distance Calls Previously if FF1 2# 2# 7# was set for long distance only , when a long distance call was placed, it was not record ed by SM DR.
Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation Page I-22 DBS Manual - Revised Apri l 2000 DBS-2.3/9.2-700 System Speed Bins 257- 500 Unavail able Previously , if a System Speed Dial (SSD) number of 257 or gre ater was used, System Speed Dial numbers 001 through 256 were reprogrammed.
DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-1 A Absence message attendant control 3-7 DSLT 5-4 key telephone 4-3 SLT 6-3 Account codes non-verified 4-3 verified 4-4 Alarm DSLT 5-33 key t.
Index-2 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation key telephone 4-29 SLT 6-17 Call waiting/OHVA text reply 4-32 Callback request DSLT 5-29 key telephone 4-68 C.
DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-3 Section 700 - Operation Index onhook dialing 5-32 personal speed dialing 5-35 pooled trunk access 5-32 reminder call 5-33 saved number redia.
Index-4 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation direct line a ppearances 4-62 direct trunk access 4-24 DND 4-45 DSS/BLF a ppearance s 4-61 EM/24 console 4-47.
DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-5 Section 700 - Operation Index service 4-35 Non-appearing outside lines 4-70 Non-verified account code s 4-3 O Offhook signaling 4-71 Offhook.
Index-6 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation absence message 6-3 blind transfer 6-14 busy override 6-5 call forwarding 6-6 call hold 6-10 call park 6-11 c.
DBS-2.3/9.2-7 00 DBS Manua l - Revised A pril 2000 In dex-7 Section 700 - Operation Index SMDR 4-51 station class of service 4-45 station hunting (all versions) 4-46 station hunting (CPC -B 2.0 and higher) 4- 49 T1 interface 4- 54 terminal hunting (CPC-A and CPC-B be- low 2.
Index-8 DBS Manua l - Revi sed April 2000 DBS -2.3/9.2-70 0 Index Section 70 0 - Operation.
An important point after buying a device Panasonic 700 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Panasonic 700 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Panasonic 700 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Panasonic 700 you will learn all the available features of the product, as well as information on its operation. The information that you get Panasonic 700 will certainly help you make a decision on the purchase.
If you already are a holder of Panasonic 700, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Panasonic 700.
However, one of the most important roles played by the user manual is to help in solving problems with Panasonic 700. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Panasonic 700 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
