Instruction/ maintenance manual of the product NS1 1HR Packard Bell
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EasyNote NS11HR SERVICE GUIDE.
Revision History Please refer to the table be lo w for the updates made on th e EasyNote N S 11HR service guide. Service guide files and updates are available on the ACER/CSD web. For more info rmation, refer to http://csd.acer.com.tw Copyright © 2010 Packard Bell is a registered trademark of Packard Bell BV .
Contents i Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Conventions . . . . . .
Contents ii Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing the battery . . . . .
iii www.packardbell.com Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Power management . . . . . . .
Contents iv.
CHAP TER 1 1 System specifications • Preface • Features • System block diagram • Hardware specificati ons and configurations.
CHAPTER 1: System specifications 2 Preface Conventions The following conventions are used in this m anual: General information Before using this info rmation and the prod uct it support s, read the followin g general information.
www.packardbell.com 3 Features Platform • Processor • Intel ® Core i3 Processor: 231 0M (2.1 GHz) • Intel Core i5 Processors: 24 10M (2.3 GHz), 2520M (2.5 G Hz), 2540M (2.6 GHz) • Intel Core i7 Proc essors: 26 20 M (2.7 GHz), 2630QM (2.0 GH z), 2720QM (2.
CHAPTER 1: System specifications 4 S torage subsystem • Industry st andard 2.5” SA T A hard drive (250–75 0 GB) • Optical drive options: • Blu-ray Disc™/DVD-Super Multi do uble-layer drive.
www.packardbell.com 5 Security • Kensington lock slot • BIOS-based user , supervisor , and HDD passwords Physical specifications • Dimensions: 342 x 245 x 37 mm (13.
CHAPTER 1: System specifications 6 System block diagram.
www.packardbell.com 7 Hardware specifications and configurations CPU Controllers BIOS Item S pecification CPU type ■ Intel Core i3 Processor: 2310M (2 .1 GHz) ■ Intel Core i5 Processors: 2410M (2.3 GHz), 2520M (2.5 GHz), 25 40M (2.6 GHz) ■ Intel Core i7 Processors: 2620M (2.
CHAPTER 1: System specifications 8 Memory Supported protocols ■ Legacy BIOS and EFI architecture support ■ ACPI 3.0b compliance ■ PXE specification version 2.1 ■ SMBIO Reference specificat ion version 2.5 or later ■ USB specification re vision 1.
www.packardbell.com 9 Hard disk drive Optical drive Item S pecification Models Seagate ST9250315AS T oshiba MK2565GSX HGST HTS545025B9 A300 WD WD2500BPVT - 22ZEST0 Seagate ST9320310AS To s h i b a MK3.
CHAPTER 1: System specifications 10 LCD T ransfer rate (KB/sec) Sustained: ■ with CD: Max 3.6Mbytes/sec ■ with DVD: Max 10.08Mbytes/sec Sustained: ■ with CD: Max 3.6Mbytes/sec ■ with DVD: Max 10.8Mbytes/sec ■ with BD: Max 1 1Mbytes/sec Buffer Memory 2MB ■ for CD/DVD: 2MB ■ for BD: 4.
www.packardbell.com 11 Keyboard Pointing device Resolution support (pixels) ■ 2560 x 1600 ■ 1900x1200 ■ 1366 x 768 ■ 1360 x 768 ■ 1280 x 768 ■ 1280 x 720 ■ 1024 x 768 ■ 800 x 600 Pixel pitch 0.226 Pixel arrangeme nt R.G . B. V ertical Stripe Display mode T ypical whi te luminance (brightness) 220 nits Luminance uniformity 1.
CHAPTER 1: System specifications 12 Memory card reader Audio Wired LAN Item S pec ification Controller Alcor AU6433 Cards supported Support 5 -in-1 card reader (MMC, MS, MS-pro, SD, and xD) Compliancy ■ Complies to SDIO Host Interface S pecification Rev 1.
www.packardbell.com 13 Bluetooth Wireless LAN USB Item S pecification Chipset ■ Foxconn Bluetooth A TH AR301 1 ■ Foxconn Bluetooth BRM 2046 BT 2.1 ■ Foxconn Bluetooth BRM 2070 BT 2.1 ■ Foxconn Bluetooth BRM 2046 BT3.0 ■ Foxconn Bluetooth BRM 2070 BT 3.
CHAPTER 1: System specifications 14 Buttons/Indicators/Ports Camera Fans Throttling 50%: % is controlled by operati ng system. T emp er ature point is 95 °C.
www.packardbell.com 15 Battery Power supply Item S pecification V end or ■ LGC ■ Panasonic ■ Samsung ■ Sanyo ■ Sony ■ Simplo T ype Li -ion Pack capacity 4400mAH Number of battery cell 6 Package configuration 3 cells in series, 2 series in parallel Normal voltage 1 1.
CHAPTER 1: System specifications 16 Power savings ACPI mode Power Management Mech. Off (G3) All devices in the notebook are turned off completely . Soft Off (G2/S5) OS initiated shutdown. All devic es in the notebook are turne d off completely . Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
CHAP TER 2 17 System utilities • BIOS setup utility • BIOS recovery • Clearing a BIOS password • Unlocking the hard drive.
CHAPTER 2: System utilities 18 BIOS setup utility The BIOS setup utility is a hardware configur ation program built in to the notebook’s BIOS (Basic Input/Output System). Th e notebook was shipped already pr operly configured and op timized. However , if the user encoun ters configuration proble ms, you may need to run Setup.
www.packardbell.com 19 Navigating the BIOS setup utility Use the keys listed in th e legend bar on the bottom of th e Setup screen to work your way through the vario us menu and submenu screens. T o use the BIOS setup utility: • T o choose a menu, use the left and right arrow keys.
CHAPTER 2: System utilities 20 Information The Information men u displays a summary of your computer hard ware information. These information are ne cessary for troubleshooting an d may be required when asking for technical suppo rt. Parameter Descript ion CPU T ype Displays the processor model and spee d.
www.packardbell.com 21 Main Use the Main menu to set the system time and date, and other basic options. Parameter Descript ion Format /Options System T ime Displays the system ti me. The time is expressed in a 24-hour format. HH:MM:SS (hour:minute:second) System Date Displays t he system date.
CHAPTER 2: System utilities 22 Security Use the Security menu option to set syst em passwords to protec t your compu ter from unaut horized us e. . D2D Recovery Enables or disable s the D2D Recovery function. This function a llows the user to create a hidden partition on the hard dri ve to store the operation system.
www.packardbell.com 23 Setting a password Note the followin g reminders before you d efine a syste m password: • The maximum length of p assword cont ains 8 alphanumeric cha racters. • System passwords are case-insensitive. • When typing the p assword, only shaded blocks representing each typed character are visible.
CHAPTER 2: System utilities 24 3 Retype the password to verify the f irst entry , then pr ess Enter . Y ou will be prompted to save the new password. 4 Press Enter . 5 Press F10 to save the password and close the Setup Utility or you can proceed to se tting a user p assword.
www.packardbell.com 25 Removing a passwo rd T o remove a password: 1 Press or to highlig ht the Set Supervisor Password or Set User Password field, then press Enter . The Set Supervis or Password or Set User Password box opens. 2 T ype th e current passwor d, then pr ess Enter .
CHAPTER 2: System utilities 26 Boot Use the Boot menu to set the preferred driv e sequence in whic h the Setup utility attempts to bo ot the operating system. T o set boot drive sequence: 1 Press or to highlight a bootable de vice. 2 Press F5 or F6 to move the selecte d device up or do wn the boo t sequence.
www.packardbell.com 27 Exit The Exit menu screen lists options for quitting from the Setup Utility . Option Description Exit Saving Changes Saves changes made and closes the Setup utility . Keyboard shortcut: F10 Exit Discarding Changes Discar ds changes made and closes the Se tup utility .
CHAPTER 2: System utilities 28 BIOS recovery An interruption during a BIOS flash p roc edure (e .g. a power o utage) can corrupt the BIOS co de, which will cause t he system to go into an unboot able st ate. Y ou need to access and execute the boot blo c k program to reboot the computer and recover the regular BIOS code.
www.packardbell.com 29 4 Disconnect the USB storage device from th e computer . 5 Perform a BIO S flash proc edur e to update the BIOS firmware. Running the Flash utility: T o run the Flash utility: 1 Rename the BIOS f ile as “XXXXXXX.FD”. 2 Copy the “XXXXXXX.
CHAPTER 2: System utilities 30 Clearing a BIOS p assword T o clear a lost BIOS password (user or supervisor passwo rd) you need to short the clear p assword hardware gap (G220 1) located on the system bo ard. T o clear a BI OS password: 1 T u rn off the n otebook and unplug all the peripherals connected to it.
www.packardbell.com 31 Unlocking the hard drive T o regain access to your computer if you lose the HDD password, you ne ed to generate a master password and unlock the hard dr ive.
CHAPTER 2: System utilities 32.
CHAP TER 3 33 Replacing notebook components • Preventing static electricity dischar ge • Preparing the work space • Required tools • Preparing the notebook • Removing the battery • Replaci.
CHAPTER 3: Replacing n otebook comp onents 34 Preventing st atic electricity discharge The component s in sid e your note bo ok ar e ex tre mely sensitive to st atic e lectricity , also known as electrostatic discharge (ESD).
www.packardbell.com 35 Prep aring the work sp ace Before performing maintenance on th e notebook, make sure that your work sp ace and the notebook are correctly prepar ed. • Wear a gr ounding (ESD) wrist strap , and use a grounded or dissip ative work mat.
CHAPTER 3: Replacing n otebook comp onents 36 Required tools T o disassemble the notebook, you need the following tools: • Wrist gr ounding strap (for ESD pr evention) • Conductive m at (for ESD p.
www.packardbell.com 37 Prep aring the notebook T o prepare the noteboo k for maintenance: 1 Make sure that the optic al disc drive is em pty . 2 T urn of f the no tebook. 3 Close the LCD panel. 4 Disconnect th e AC adapter . 5 Disconnect the network cable and all peripheral devices con nected to the notebook.
CHAPTER 3: Replacing n otebook comp onents 38 Removing the battery T o remov e the battery: 1 T urn the notebook over so the base is facing up. 2 Slide the battery release latch. 3 Remove the battery out of the no tebook. Note The battery is highlighted with a yel low rectangle in the above image.
www.packardbell.com 39 Removing the bay cover T o remove or replace component s located on the lower bay , you need to remove the bay cover first. T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) T o remove the bay cover: 1 Complete the steps in “Prep aring the notebo ok” on page 37 .
CHAPTER 3: Replacing n otebook comp onents 40 4 Insert a non-marrin g plastic scribe o n the cover’s notch to release the co ver from the com puter , and then r emove the co ver .
www.packardbell.com 41 Replacing the hard drive T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 2 chrome M3×4 (har d drive bracket) T o replace the hard drive: 1 Complete the steps in “Prep aring the notebo ok” on page 37 .
CHAPTER 3: Replacing n otebook comp onents 42 4 Grasp the black mylar t ab and use it to dise ngage the hard drive from it s connector , and then remove the d rive from its comp artment. 5 If your new hard drive alr eady includes the hard drive b racket, go to step 8 .
www.packardbell.com 43 Replacing the wireless card T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (wireless card) T o replace the wireless card: 1 Complete the steps in “Prep aring the notebo ok” on page 37 .
CHAPTER 3: Replacing n otebook comp onents 44 6 Remove the screw secu ring the wireless card. 7 Pull the card out o f the slot. 8 Insert the new wirel ess card at a 30° angle in to the empty Mini Card slot. The card is keyed so it can on ly be inserted in one dire ction.
www.packardbell.com 45 Adding or replacing memory modules T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) T o add or replace memory modules: 1 Complete the steps in “Prep aring the notebo ok” on page 37 .
CHAPTER 3: Replacing n otebook comp onents 46 Replacing the optical drive T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 1 black M2.5 ×6 (optical driv e) • 1 black M2× 3 (optical drive bracket) T o replace the optical drive: 1 Complete the steps in “Prep aring th e notebook” on p age 37 .
www.packardbell.com 47 5 If your new optical drive already has it’s own br acket and bezel, go to step 10 . If you need to use the bezel and br acke t from the old op tical drive, perform steps 6 – 9 as necessary . 6 Detach the b ezel from the old optical drive.
CHAPTER 3: Replacing n otebook comp onents 48 Replacing the p alm rest module T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.5×6 (optical drive) • 9 black M2.
www.packardbell.com 49 6 Release the antenna ca bles from its latches. 7 Remove the optical drive screw , and then rem ove the optical drive. 8 Remove the screws securing the palm rest on the base side.
CHAPTER 3: Replacing n otebook comp onents 50 9 Locate the small gaps on th e bottom side of the p alm rest and inser t a small flat-blade screwdriver or no n-marring scribe into ea ch gap to sepa rate the palm rest fro m the base enclosure.
www.packardbell.com 51 Replacing the touchp ad board T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 52 9 Observing the same orient ation as the old touchp ad board, secure the new board on the p alm rest. 10 Cover the new touchp ad board with the doub le-sided tape . 11 Insert the touchp ad cable to the tou chpad boar d cable connecto r , and then close the clip to lock the cab le in place.
www.packardbell.com 53 Replacing the keyboard T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.5×6 (optical drive) • 5 black M2×3 (keyboard frame - top ba se side) - Indicated by A in step 8 ) • 13 black M2.
CHAPTER 3: Replacing n otebook comp onents 54 4 Remove the hard drive scr ew , and then remove the hard dr ive from its compartment. 5 If the notebook has a wireless ca rd installed, un plug the antenna cables. 6 Release the antenna cables from the latche s securing them.
www.packardbell.com 55 8 Remove the screws securing the palm rest and ke yb oard frame to the base side. 9 Remove the p alm rest by performing steps 9 – 13 of the “Replacing the p alm rest module” pr ocedure on page 48 .
CHAPTER 3: Replacing n otebook comp onents 56 14 Unlock the syste m board’s power but t on board cable connector , and th en remove the ca ble. 15 Lay the keyboard frame down. 16 Remove t he screws securing t he keyboa rd. 17 Lift the keyboard fr om the fram e.
www.packardbell.com 57 18 If your new keyboard already includ es the keyboard fr ame, go to step 2 1 . If you need to use the keyboard frame from the old keybo ard, go to step 19 . 19 Position the new keyb oard on the keyboard fra me. 20 Secure the keyboard with the screws removed in step 16 .
CHAPTER 3: Replacing n otebook comp onents 58 Replacing the speakers T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 59 7 Detach th e mylar tape cove ring the speaker cable, an d then release the speaker cable from the latches secur ing the cable. 8 Disconnect th e speaker cable from th e power bu tton board . 9 Remove the speaker screws, an d then remove the speakers.
CHAPTER 3: Replacing n otebook comp onents 60 19 If you have disconne cted any wireless antennas, reconnect them now . 20 Reinstall the bay cover . 21 Reinstall the battery .
www.packardbell.com 61 Replacing the power button board T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 62 8 Disconnect the speaker cable from th e power board. 9 Unlock the power b utton board cable co nnector (1) , and then remo ve the cable (2) . 10 Remove the p ower button board screw , and then r emove the o ld power button boa rd from the ke yboard fram e.
www.packardbell.com 63 Replacing the USB board T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 64 7 Remove the U SB board from the tabs securing it. 8 Place the new USB boa rd in the base enclo sure. 9 Reconnect the two USB boar d cables to the new USB board. 10 Reinsta ll the keyboard by performing step s 21 – 24 of the “Replacing th e keyboard” procedure on page 53 .
www.packardbell.com 65 Replacing the Bluetooth module T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 66 9 Reinstall the palm rest module by perform ing steps 14 – 17 of the “Repla cing the palm rest module ” procedure on page 4 8 . 10 Reinstall the optical drive by performing steps 10 an d 11 of the “Replacing the optical drive” procedur e on page 4 6 .
www.packardbell.com 67 Replacing the system board T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 68 9 Remove USB board by performing step s 6 and 7 of the “Repla cing the USB board” procedur e on page 63. 10 Remove the Bluetooth module by perfo rming step 6 of the “Replacing the Bluetooth module” procedure o n page 65 .
www.packardbell.com 69 14 Carefully pull the system board out of th e b ase enclosure, and then flip it over (1) . 15 Disconnect the DC-input cable from it s system board connector (2) , and then remove the system boa rd (3) .
CHAPTER 3: Replacing n otebook comp onents 70 Replacing the cooling assembly T ools you need to complete t his ta sk: Additional material s you need to compl ete this task: • Soft cloth and isopropyl alcohol; or alcohol pad • Thermal grease Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 71 5 Loosen the spring -loaded captive screws securing the cooling assembly . Follow the screw sequence indicated on the below images. 6 Remove the cooling assembly from th e system boar d. 7 Lay the cooling asse mbly down in an upright position to avoid ta inting your work space with therma l grease.
CHAPTER 3: Replacing n otebook comp onents 72 11 Reconnect the cooling fan ca ble to it s system board connector . 12 Reconnect th e DC input cable to its system board connector . 13 Reinstall the system bo ard by performing steps 19 and 20 of the “Replacing the system bo ard” procedure on page 6 7 .
www.packardbell.com 73 Replacing the processor T ools you need to complete this task: Additional materials you need to complete this t ask: • Soft cloth and i sopropyl alcohol; o r alcohol pa d • Thermal grease Screws removed during this t ask: • 3 black M2.
CHAPTER 3: Replacing n otebook comp onents 74 5 Use a flat-blad e screwdriver to turn the pr ocessor lock sc rew counter-clockwise (1) . 6 Remove the old processor fr om the system board (2) . 7 Align pin 1 of the new pro cessor (indicated b y the gold arrow on the cor ner of the processor) with the beve led corner of the p rocessor socket.
www.packardbell.com 75 17 Reinstall th e optical drive by performing step s 10 and 11 of the “Replacing the optical drive” procedure on page 4 6 . 18 Reinstall the hard drive by perfor ming step s 8 and 9 of the “Repla cing the hard drive” procedu re on pa ge 4 1 .
CHAPTER 3: Replacing n otebook comp onents 76 Replacing the LCD p anel assembly T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 77 8 If the notebook h as a wireless car d in st alled, note the antenna ca ble routing for later refere nce and then perform step 9 to releas e the antenna cables from the p alm rest. 9 Release the antenna ca bles from the adhesive t abs and latches secu ring them.
CHAPTER 3: Replacing n otebook comp onents 78 13 Position the new LCD p anel assembly on the n otebook, and then secure it with the hinge screws removed in step 1 1 . 14 If the notebook has a wireless ca rd installed, pr oceed to step 15 to arrange the antenna cables.
www.packardbell.com 79 Replacing the LCD front p anel T ools you need to complete this task: Screws removed during this t ask: • 3 black M2.5×6 (bay cover) • 1 black M2×3 (hard drive) • 1 black M2.
CHAPTER 3: Replacing n otebook comp onents 80 4 Remove the LCD front p anel screws. 5 Carefully pry loose the fr ont panel fr om the LCD assembly lid. S tart on the bottom side, continue to the left and r ight sides, and finally the top side. Remove the front panel.
www.packardbell.com 81 16 If you have disconnected any wire l ess antennas, reconnect them now . 17 Reinstall the bay cover . 18 Reinstall the battery .
CHAPTER 3: Replacing n otebook comp onents 82 Replacing the webcam T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 83 5 Place the new webcam on the top side of the LCD assembly lid. 6 Reconnect the webcam cable to it s board connector . 7 Reinstall th e LCD front panel by perfor ming steps 6 – 9 of the “Replacing the LCD front p anel” procedure on page 7 9 .
CHAPTER 3: Replacing n otebook comp onents 84 Replacing the LCD p anel T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 85 5 Remove the LC D panel bracket scre ws. 6 Disconnect the microphone ca ble. 7 Remove the LCD panel from the LCD assembly lid. 8 T urn the LCD on it s front to access the L CD-webcam cable.
CHAPTER 3: Replacing n otebook comp onents 86 9 Detach the LCD-webcam cabl e from the LCD’ s underside. 10 Disconnect the LCD-webcam cabl e from the LCD PCB. 11 Attach the L CD p anel bracket s and the LCD-webcam cable to the new LCD. 12 Place the new LCD panel on the LCD assembly lid.
www.packardbell.com 87 21 Reinstall the hard drive by perfor ming step s 8 and 9 of the “Repla cing the hard drive” procedu re on pa ge 4 1 . 22 If you have disconnected any wire l ess antennas, reconnect them now . 23 Reinstall the bay cover . 24 Reinstall the battery .
CHAPTER 3: Replacing n otebook comp onents 88 Replacing the LCD p anel hinge bracket s T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 89 5 Remove the screws securing the LCD panel brac kets. 6 Attach the new LCD panel bracke ts to the LCD. 7 Reinstall the LCD pane l by performing steps 11 – 14 of the “Replacing the LCD panel” procedure on pa g e 84 .
CHAPTER 3: Replacing n otebook comp onents 90 Replacing the microphone T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 91 5 Release the m icrophon e cable from th e adhesive tabs sec uring them, an d then remove the micr ophone from the LCD asse mbly lid. 6 Place the new micropho ne on the LCD assembly lid and secur e its cable on the adhesive tabs.
CHAPTER 3: Replacing n otebook comp onents 92 Replacing the antennas T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 93 5 Release the a ntenna cables from the retaining latch e s securing them, and then carefully pry the cabl es loose from the LCD assem bly lid to remove the antennas. 6 Secure the new antenna ca bles on the LCD assembly lid and r oute their cables underneath the adhesive t abs.
CHAPTER 3: Replacing n otebook comp onents 94 Replacing the LCD assembly lid T ools you need to complete t his ta sk: Screws removed dur ing this t ask: • 3 black M2.
www.packardbell.com 95 9 Reinstall the syste m boa rd b y pe rfor ming st eps 19 and 20 of the “Replacing the system board” procedure on page 6 7 . 10 Reinstall the keyb oard by pe rforming steps 21 – 24 of the “Replacing the keyboard” procedure on pag e 53 .
CHAPTER 3: Replacing n otebook comp onents 96.
CHAP TER 4 97 T roubleshooting • Diagnosing problems • System test procedures • Power -On Self-T est (P OST) error message • Index of error messages • Phoenix BIOS beep codes • Symptom-to-.
CHAPTER 4: Troubleshooting 98 Diagnosing problems Use the following procedur e as a guide for diagn osing notebook problems. 1 Obtain the fa iling symptoms in as much det ail as possible. 2 V erify the symptoms by attempting to re-create the failure by r unning the diagnostic test or by rep eating the same operation.
www.packardbell.com 99 System test procedures T esting the optical drive Use the following procedu re to isolate a problem in an optical drive controller , driver , or drive. T o test the optical drive : 1 Boot from the diagnostics diskette an d start the diagn ostics program.
CHAPTER 4: Troubleshooting 100 T esting the memory Memory er rors can stop you r programs, sh ow error messages on the screen, o r hang the system. T o test the memory: 1 Boot from the diagn ostics diskette and st art the diagnostics program. 2 Run the Memory T est and see if the test completes successfully .
www.packardbell.com 101 Check the battery pack T o check t he battery pack using software: 1 Open Power Man agement in the Windows Contr ol Panel. 2 In Power Meter , make sure that the p arameters shown fo r Current Power Source and T otal Battery Power Re maining are correct.
CHAPTER 4: Troubleshooting 102 Power-On Self-T est (POST) error message The POST error message index list s the error message and their possib le causes. The most likely ca use is listed first. This index can also help you d etermine the next possible FRU to be repla ced when servicing a noteboo k.
www.packardbell.com 103 Index of error messages Error codes Error messages Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2.
CHAPTER 4: Troubleshooting 104 System timer error ■ T est or replace t he CMOS battery , run the BIOS Setup Utility to reconfigure system time, then reboot the system.
www.packardbell.com 105 No-beep error messages I/O device IRQ conflict ■ Run “Load Setup Defaults” using the BIOS Setup Utility , then reboot the notebook. ■ T est or replace the CMOS battery , run the BIOS Setup Utility to reconfigure system time, then r eboot the system.
CHAPTER 4: Troubleshooting 106 Phoenix BIOS beep codes Code Beeps POST Routine Description 02h V erify Re al Mode 03h Disable Non-Maskab le Interrupt (NMI) 04h Get CPU type 06h Initialize system hardw.
www.packardbell.com 107 30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h T est CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h W arm start shut down 38h Sha.
CHAPTER 4: Troubleshooting 108 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display err.
www.packardbell.com 109 9Ch Set u p Power Management 9Dh Initialize security engine (optional) 9Eh Enable hardware interrupts 9Fh Determine number of A T A and SCSI drives A0h Set time of day A2h Chec.
CHAPTER 4: Troubleshooting 110 D2h Unknown interrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check for.
www.packardbell.com 111 Symptom-to-FRU error messages LCD Power Symptom / Error Action in Sequence ■ The LCD backlight doesn't wor k. ■ The LCD is too dark. ■ The LCD brightness cannot be adjusted. ■ The LCD contrast cannot be adjusted. ■ Run “Load Setup Defaults” using the BIOS Setup Utility , then reboot the notebook.
CHAPTER 4: Troubleshooting 112 Memory Sound Power management Symptom / Error Action in Sequence Memory count (size) appears different from actual size. ■ Run “Load Setup Defaults” using the BIOS Setup Utility , then reboot the notebook. ■ T est or replace t he SO-DIMM.
www.packardbell.com 113 Devices Keyboard and touchp ad Symptom / Error Action in Sequence System configuration does not match the installed devices. ■ Run “Load Setup Defaults” using the BIOS Setup Utility , then reboot the notebook. ■ Reconnect the hard disk dr ive and optical drive.
CHAPTER 4: Troubleshooting 114 Intermittent problems Intermittent system hang problems can be caused b y a variety of reasons th at have nothing to do with a hard ware defect . These reas ons include: co smic radiation, electrostatic disc har ge, or softwar e errors.
www.packardbell.com 115 Undetermined problems If the diagnostic test may n ot identify which adapter or device failed, which installed devices are incorrect, whether a short circ uit is suspected, or whether the system is inoperative. Use these procedures to isolate the failing FRU (do not isolate a non-defective FRU).
CHAPTER 4: Troubleshooting 116.
CHAP TER 5 117 Connector locations • System board layout.
CHAPTER 5: Connector locations 118 System board layout T op view Item Code Component Item Code Compone nt 1 KB1 Keyboard cable connecto r 8 CARD1 Memory card reader 2 TP AD1 T ouchpad board cable conn.
www.packardbell.com 119 Bottom view - Discrete model Item Code Compon ent Item Code C omponent 1 BA T1 Battery connector 11 WWAN1 3G module slot 2 CPU1 Processor socket 12 DM1-2 Memory slot s 1 and 2 .
CHAPTER 5: Connector locations 120 Bottom view - UMA model Item Code Component Item Code Compone nt 1 BA T1 Battery connector 11 WW AN1 3G module slot 2 CPU1 Processor socket 12 DM1-2 Memory slots 1 a.
CHAP TER 6 121 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list.
CHAPTER 6: FRU (Field -Replaceable Unit) list 122 Introduction This chap ter gives you the FRU (field -r eplaceable-unit) listing in gl obal configurations of this model. Re fer to this chapter whenever ordering for p arts to repair or for RMA (Return Merchandise Authorization).
www.packardbell.com 123 Item Component 1 LCD assembly lid 2 LCD panel 3 LCD front panel 4 Right LCD panel hinge bracket 5 Optical drive 6 System board 7 Hard drive 8 USB board 9 Base enclosure 10 Bay .
CHAPTER 6: FRU (Field -Replaceable Unit) list 124 FRU list Category Part Nam e Description Part No. Adapter ADAPTER 65W 19V 3PIN DEL T A ADP-65JH DB A L V5 LED LF YEL- LOW ADP 65W 19V 3P ADP-65JH DB A, AP .0650 A.017 ADAPTER 65W 19V DEL T A ADP-65VH L V5 LOW PROFILE LED LF YELLO W UMA ADP 65W 19V L V5 ADP-65VH BA LOW PROFILE AP .
www.packardbell.com 125 BA TTERY SANYO AS10D LI-I ON 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID:AS10D31 BTY P ACK LI+ SANYO 6C 2.2AH BT .0060G .001 BA TTERY SONY AS10D LI-I ON 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID:AS10D41 BTY P ACK LI+ SONY 6C 2.2AH SON BT .
CHAPTER 6: FRU (Field -Replaceable Unit) list 126 Power button board POWER BUTTON BOARD SJV40_HR POWER BD 10759-1 D 55.WVH01.001 USB board USB 2.0 BOARD JE40_HR USB2.0 BD 10768 -1 D TBD USB 3.0 BOARD JE40_HR USB3.0 BD 10753 -1 D 55.RC901.002 Wireless card WIRELESS LAN BOARD LITEON REAL TEK 8192SE BGN WN6603LH 2X2 BGN WLAN 802.
www.packardbell.com 127 T ouchpad board T OUCHP AD BOARD SYNAP- TIC TM-01465-001 TOUCHP AD SYNAP TIC TM-01465-001 56.PUD01.001 Cables USB board cable USB BOARD CABLE C.A. USB BD FFC ,TR 50.4IT02.021 USB BOARD CABLE C.A. USB BD FFC ,JH 50.4IT02.001 USB BOARD CABLE C.
CHAPTER 6: FRU (Field -Replaceable Unit) list 128 Power cord POWER CORD 10A 250V SWISS CODE SWISS 2.5A 250V 3P BK 27.01518.691 POWER CORD 10A 250V 3PIN SWISS BK CODE 10A 250V 3P SWISS BK 27.01518.581 POWER CORD 10A 250V ARGEN- TINE CORD ARGENTINE,10A 250V3G ,1.
www.packardbell.com 129 POWER CORD 10A 250V 3PIN IT AL Y BK CORD 10A 250V 3P IT AL Y BK 27.01518.61 1 POWER CORD 2.5A 250V AUS- TRALIA CORD 2.5A 250V AUSTRALIA BK 27 .01518.621 POWER CORD 2.5A 250V SOUTH AFRICA BK (INDIA) CORD 2.5A 250V SOUTH AFRICA BK 27.
CHAPTER 6: FRU (Field -Replaceable Unit) list 130 LCD-webcam cable LED LCD/CCD CABLE C.A. LCD CABLE JE40 HR 50.4IQ01.031 LED LCD/CCD CABLE C.A. LCD CABLE_HL JE40 HR 50.4IQ01.001 LED LCD/CCD CABLE C.A. LCD CABLE_HC JE40 HR 50.4IQ01.01 1 LED LCD/CCD CABLE C.
www.packardbell.com 131 ODD bracket ODD BRACKET BRKT_ODD_BKT_SJV40 33.4IR03.021 ODD BRACKET BRKT ODD BKT MACKING 33.4IR03.001 ODD BRACKET BRKT ODD BKT HON WIN 33.4IR03.01 1 HDD bracket HDD BRACKET ASSY 60 HDD BKT JE40 HR 60.4IQ19.021 HDD BRACKET ASSY 60 HDD BKT JE40 HR MACKING 60.
CHAPTER 6: FRU (Field -Replaceable Unit) list 132 ODD SONY BD COMBO 12.7MM TRA Y DL 4X BC-5540H LF+HF W/O BEZEL SA T A (HF + WINDOWS 7) BD COMBO 12.7 TL HF SONY BC-5540H KO.0040 E.005 ODD TOSHIBA SUPER-MUL TI DRIVE 12.7MM TRA Y DL 8X TS-L633F LF W/O BEZEL SA T A (HF + WINDOWS 7) ODD DVDRW 12.
www.packardbell.com 133 ODD PLDS SUPER -MUL TI DRIVE 12.7MM TRA Y PLDS DS-8A5SH LF W/O BEZEL SA T A FOR HF+WINDOWS7 ODD SM SA T A 12.7 TL PLDS DS-8A5SH KU.0080D.057 CPU/Processor CPU INTEL CORE I3 I3-2310M PGA 2.1G 35 W 2/4 IC CPU SANDY BRIDGE I3-2310M 2.
CHAPTER 6: FRU (Field -Replaceable Unit) list 134 HDD MODULE 320GB5.4KS_4K 5400RPM 2.5" SA T A HDD 320GB5.4KS_4K FOR SJV40_HRP HDD WD 2.5" 5400RPM 320GB WD3200BPVT -22Z EST0, ML320S, 4K DRIVE SA T A 8MB LF F/W: 01.01A01 HDD 320GB WD WD3200BPVT -22 ZEST0 AF 5.
www.packardbell.com 135 HDD 640GB 5400RPM 2.5" SA T A MK6465GSX LF CAPRICORN BS F/W :GJ001J HDD 640GB TOSHIBA MK6465GSX KH.64008.005 HDD WD 2.5" 5400RPM 640GB WD6400BPVT -22H XZT1, ML375M SA T A 8MB LF F/W: 01.01A01 HDD 640GB WD WD 6400BPVT -22HXZT1 5.
CHAPTER 6: FRU (Field -Replaceable Unit) list 136 Cooling assembly Discrete model CPU HEA TSINK W/F AN FOR DIS ASSY THM DIS 45W SUNON JE40HR 60.RC901.003 Keyboard KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK ARABIC TEXTURE KB MP-10K23A0-442 ARABIC GF4T 90.
www.packardbell.com 137 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK CZ/SK TEXTURE KB MP-10K26CS-442 CZ/SK GF4T 90.4IR07.S13 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK CZ/SK TEXTURE KB V121630AK1 CS CZECH/SLOV AK GF4T 90.
CHAPTER 6: FRU (Field -Replaceable Unit) list 138 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK SP ANISH TEXTURE KB MP-10K26E0-442 SP ANISH GF4T 90.4IR07.S0S KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK SP ANISH TEXTURE KB V121630AK1 SP SP ANISH GF4T 90.
www.packardbell.com 139 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK HUNGAR- IAN TEXTURE KB MP-10K26HU-442 HUNGARIAN GF4T 90 .4IR07.S0Q KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK HUNGAR- IAN TEXTURE KB V121630AK1 HG HUNGARIAN GF4T 90.
CHAPTER 6: FRU (Field -Replaceable Unit) list 140 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK KOREAN TEXTURE KB MP-10K23K0-442 KOREAN GF4T 90.4IR07.S0K KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK KOREAN TEXTURE KB V121630AS1 KR KOREAN GF4T 90.
www.packardbell.com 141 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK RUSSIAN TEXTURE KB MP-10K23SU-442 RUSSIAN GF4T 90.4IR07.S0R KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK RUSSIAN TEXTURE KB V121630AS1 RU RUSSIAN GF4T 90.
CHAPTER 6: FRU (Field -Replaceable Unit) list 142 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK THAILAND TEXTURE KB MP-10K23T0-442 THAILAN D GF4T 90.4IR07.S03 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 86KS BLACK THAILAND TEXTURE KB V121630AS1 TI THAILAND GF4T 90.
www.packardbell.com 143 KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK UK TEX- TURE KB MP-10K26GB-4 42 UK GF4T 90.4IR07 .S0U KEYBOARD GA TEW A Y GF4T_G1 1B GF4T INTERNAL 14 ST ANDARD 87KS BLACK UK TEX- TURE KB V121630AK1 UK UK GF4T 90.
CHAPTER 6: FRU (Field -Replaceable Unit) list 144 Microphone MICROPHONE MIC CABLE JE40 HR XING MENG 23.42362.021 MICROPHONE MICROPHONE C ABLE JE40 HR HIT 23.
www.packardbell.com 145 SODIMM 2GB DDRIII 1333MHZ KINGSTON ACR256X64D3S13 33C9 LF 128*8 0.065UM SODIMM 2G ACR256X64D3S1333C9 KN.2GB03.021 SODIMM 2GB DDRIII 1333MHZ ELPIDA EBJ21UE8BFU0-D J-F LF 128*8 0.065UM SODIMM 2G EBJ21UE8BF U0-DJ-F KN.2GB07.004 SODIMM 2GB DDRIII 1333MHZ M471B5773CHS-C H9 LF 256*8 46NM SODIMM 2G M471B5773CHS-CH9 KN.
CHAPTER 6: FRU (Field -Replaceable Unit) list 146 Screws SCREW SCREW M3x4(86.9A524.4R0) 86.9A524.4R0 SCREW M2.5X6 H=0.7~0.8MM ISO M2.5X6(H=0.7~0.8MM) 86.00E12.536 SCREW M2*L3 BLACK ZN M2*L3 BLACK ZN 86.FR901.001 SCRW T APPING MACHINERY M2 SCR W T APPING MACHINERY M2 LCASE SJV40 86.
APPENDIX A 147 T est compatible components • Introduction • Microsoft® W indows 7® Compatibility T est.
APPENDIX A: Test compatible components 148 Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing departm ent. Refer to the following list s for component s, adapter card s, and peripherals whic h have passed thes e tests.
www.packardbell.com 149 USB Camera Canon Digital IXUS 860 IS Digital Compact Camera (8.0 Megapixel CCD sensor/DIGIC III with Face Detection AF/AE/FE/28mm wide-angl e lens with optica l Image S tabilizer , Media storage:SD,SDHC,MMC,MMCplus, built-in SD32MB) Canon USB Flash Drive T ranscend JetFlash USB2.
APPENDIX A: Test compatible components 150 Multimedia Card RS-MMC 128MB Memory Card Sandisk RS-MMC Mobile 256MB Memory Card PQI T ranscend MMC plus 4GB Card T ranscend T urbo 200X 2GB MMC Card A-DA T .
APPENDIX B 151 Online support information.
APPENDIX B: Online support informat ion 152 This section describes online technical support services available to help you repair your Packard Bell notebook. If you are a distributor , dealer , ASP , or TPM, please refer your techn ical queries to your local Acer branch office.
153 Index A antennas replace 92 audio controller 12 resolution 12 B battery remove 38 bay cover remove 39 BIOS password control 8 supported prot ocols 8 vendor 7 version 7 BIOS crisis disk 28 BIOS fla.
Index 154 remove 47 P palm rest replace 48 password change 24 clear hardware gap 30 guidelines 23 HDD, description 23 Password on Boot 23 remove 25 set 23 supervisor, description 23 Password on Boot 2.
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MAN NV5x SVC GDE R1 04/09.
An important point after buying a device Packard Bell NS1 1HR (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Packard Bell NS1 1HR yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Packard Bell NS1 1HR - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Packard Bell NS1 1HR you will learn all the available features of the product, as well as information on its operation. The information that you get Packard Bell NS1 1HR will certainly help you make a decision on the purchase.
If you already are a holder of Packard Bell NS1 1HR, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Packard Bell NS1 1HR.
However, one of the most important roles played by the user manual is to help in solving problems with Packard Bell NS1 1HR. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Packard Bell NS1 1HR along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
