Instruction/ maintenance manual of the product P0919417 03 Nortel Networks
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Part No. P091941 7 03 CallPilot Ref erence Guide Return to Menu.
2 P0919417 03 CallPilot Reference Guide Copyright © 2002 Nor tel Networks All rights reserved. 2 002. The inf or mat ion in this do cum ent is subj ect t o change without n ot ice.
3 Call Pilot R ef erence Guide Contents Chapter 1 How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conv ent ions and symb ols u sed in thi s guide . . . . . . . . . . . . . . . . . . . . . .
4 Contents P0919417 03 Chapter 4 Feature codes and mailb ox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 F eature c odes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 CallPilot Reference Guide Chapter 8 Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call F orwarding your calls to your mailb o x . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents P0919417 03 Chapter 13 CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Chapter 14 T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7 Call Pilot R eferenc e Guide Chapter 1 Ho w to use this guide This gui de gi ves you d etailed information a bout using Cal lP ilot features on CallPilot 150 and Business Commu nic ations Manager 2.5 sys tems. T o use th is guide, you must determi ne which phone in terf ace you use, and fol lo w the procedures for that inter face.
8 Chapter 1 How to use this guid e P091941 7 03.
9 Call Pilot R eferenc e Guide Chapter 2 Using CallPilot Ho w CallPilot w o rks CallPil ot w orks with t he telep hone sys tem to pro vide an automat ed re ceptioni st servi ce. CallPil ot answers incoming call s, routes th em to e xte nsions and mailbox es in the system, an d pro vides messa ge tak ing capabili ty .
10 Chap ter 2 Using Ca llPilot P091941 7 03 Abou t tel ephon e b uttons This table sho ws the Nortel Network s Business Series T ermina l butt ons . Use the b u ttons that pertai n to the t ype of t elephone you use. Y ou can en ter ≤ , ƒ or ƒ and the cod e to use a fe ature.
Chapter 2 Using Ca llPi lot 11 Call Pilot Ref erenc e Guide Using CallPilot with an analo g terminal adapter or an analog station module One or mo re ana log singl e-l ine sets can be con nected to tele p hone system using an Analog T ermina l Adapter ( A TA) or an Analog Stat ion Modu le (ASM).
12 Chap ter 2 Using Ca llPilot P091941 7 03 An ex ample of a disp lay wit h fe w er than 16 characte rs, where the command line prompt remains on th e displ ay is the Pswd: command line pro mpt.
Chapter 2 Using Ca llPi lot 13 Call Pilot Ref erenc e Guide A utoma ted At tend ant The A utom ated A ttend ant ac ts a s a re cep tio nist fo r i nco min g ca lls. When i t is en able d, the Automated At tendant a nswers your comp any’ s incoming phone line s dependin g on the time o f day .
14 Chap ter 2 Using Ca llPilot P091941 7 03 T ypes of mailbo xes A mailbox i s a st orage pla ce for mess ages. There are t hree types of mail boxe s: • Subscri ber mailbox es, which include Guest m.
Chapter 2 Using Ca llPi lot 15 Call Pilot Ref erenc e Guide Speci al mail bo xes Spec ial ma ilb oxes a re set u p au tom atic ally wh en Ca llP ilot is init iali zed .
16 Chap ter 2 Using Ca llPilot P091941 7 03.
17 Call Pilot R eferenc e Guide Chapter 3 Setting up y our mailb o x This chapte r describes ho w to set up your mailbox and e xplains: • Initi alizing y our mail box • Checking which ma il box in.
18 Chap ter 3 S etting up you r mailbox P091941 7 03 After yo u initia lize your mai lbox, recor d your mailbox greetin gs. Refe r to “Record ing a Primary or Alt ernat e mailbo x greeti ng” on page 29 for mo re info rmatio n. If you do not record a Personal greeting, your Company Directory name plays to callers who reach your mail box.
Chapter 3 Set ting up you r mailbo x 19 Call Pilot Ref erenc e Guide Opening y our m ailbo x After yo u initia lize your mai lbox you can op en it fr om: • your o wn e xtensi on • another CallPilo.
20 Chap ter 3 S etting up you r mailbox P091941 7 03 Changing y our m ailbo x pa ss wo rd Y ou can change your mailbox passw ord at any time. A pass word must be from four to eight digits long and c annot sta rt wit h zero. It is re commended th at you change y our pas sword ev ery 30 days.
Chapter 3 Set ting up you r mailbo x 21 Call Pilot Ref erenc e Guide Recor ding y our name in the Comp an y Director y The Compan y Director y is a list of mailbox user s on the CallP ilot syst em. Before you can use your mailbox to r ecei ve messa ges, you must reco rd your spo ken name in the Compan y Direct ory .
22 Chap ter 3 S etting up you r mailbox P091941 7 03 Assigning a T arget Attendant Y ou can as sign a T arget Attend ant to answer c alls transferr ed from your mailbox. The defaul t T ar ge t Attendant for your mailbox is t he CallPil ot Opera tor . The T ar get Attendant can be ass ign ed to an y v alid e xtensio n.
23 Call Pilot R eferenc e Guide Chapter 4 Feature codes and mail box options Feature codes For information on programing a f eat ur e code onto a me mory button of a display phone, refer to “Prog ramming a memory but ton with a fea ture code ” on page 24 .
24 Chap ter 4 Featur e codes and mailb ox options P091941 7 03 Pr ogram ming a memo ry button with a feature code Each CallPil ot feat ure code ca n be progr amm ed to a sin gle m emory button . Use t he paper labels that come wi th your telephon e to ident ify the programme d but ton.
Chapter 4 F eature codes and mailbox o ptions 25 Call Pilot Ref erenc e Guide CallPilot mailbo x optio ns Norstar V oice Mail mailbo x op tions Mailbox option Displa y button Dia lpad but tons Description P ag e Greeting s GRTG °¤ Rec ord and sele ct personal mailbo x gre etings .
26 Chap ter 4 Featur e codes and mailb ox options P091941 7 03 Chan ge Pa s sw o r d PSWD °› Chang e y our mailbo x pass word. 20 Ta r g e t Attendant -- °fi Assign a T arget Attendan t to an s wer call s trans f erred from your mailbo x. 22 List en to sav ed Messa ges -- °fl Pla y any sa v ed message s in your mailb o x.
27 Call Pilot R eferenc e Guide Chapter 5 Greetings This chapter de scribes mailbox greet ings and h ow to r ecord them. This chapte r includes: • T ypes of mail box greeting s • Recordin g a Prim.
28 Chap ter 5 Gr eetings P091941 7 03 P ersonalized mailbo x greeting Personal ized mail box gre eting s are a v ai lable on ly if your c ompan y s ubscr ibes t o Call er ID ( CLID) servic e from your l ocal telep hone compa ny . For more inform ation about CLID, as k your Sys tem Admin ist rato r.
Chap ter 5 Greetin gs 29 Call Pilot Ref erenc e Guide Recor d ing a Pri mar y or Alternate mailbo x gr eetin g Only a Primary mailbox greetin g is nec essary , b ut you can re cord an Alternate mai lbox gre eting for times when you are o ut of the o ffic e, such as va catio ns.
30 Chap ter 5 Gr eetings P091941 7 03 Choosing a Primar y or Altern ate mailbo x gr eeting If you rec ord a Primary an d an Alter nate mai lbox gre eting, you must choose whi ch greet ing pla ys. If you do n ot choose a g reeting, the Prim ary mailbox gree ting plays automa ticall y.
Chap ter 5 Greetin gs 31 Call Pilot Ref erenc e Guide 5 If you cho ose the Alt ernate mail box gree ting, you are ask ed whether the mail box can accept messages . Pres s CHNG or ⁄ to toggle fr om yes to no or press O K or £ to acc ept . 6 Pres s ® to end the session.
32 Chap ter 5 Gr eetings P091941 7 03 Recor ding a P ersonalized mailbo x greeting If your compan y subs cribes to a CLID serv ice, you ca n record a Personali zed mailbo x greeti ng. F or more informati on about CLID, ask your Syste m Administra tor.
Chap ter 5 Greetin gs 33 Call Pilot Ref erenc e Guide Deleting a P er sonalized mailb o x greeting If you no lon ger need a Personali zed mailbox gr eeting, you can delete it. T o delete a P ersonali zed mailbo x greeti ng 8 At the t one , re cor d t he g ree tin g and p res s OK or £ to end the reco rding .
34 Chap ter 5 Gr eetings P091941 7 03.
35 Call Pilot R eferenc e Guide Chapter 6 Accessing y our messag es This chapte r describes ho w to access your mes sages and exp lains: • Recei ving calls • Ne ver Full mailbox featur e • Playi.
36 Chap ter 6 Acc essing your mess ages P091941 7 03 Pla ying y ou r messages Use the pro c edu re for play i ng you r m essa ges that co rr espond s t o t he inte r face you use: • “T o play your.
Chapter 6 Acc essing your m essages 37 Call Pilot Ref erenc e Guide Notes: 1 Because your mail box has limited messag e storage spa ce , delet e an y mess ages you no longer need. After a cert ain time pe riod, your sa ved mes sages are erase d automatical ly .
38 Chap ter 6 Acc essing your mess ages P091941 7 03 3 Applies only if the Reply fea tu re is enabled. 4 Y ou can re ply to an outsid e caller by dialing them b ack if your company subscribes to Caller ID (CLID) s er vice.
Chapter 6 Acc essing your m essages 39 Call Pilot Ref erenc e Guide Fo r w a r d Messag e ‡‹ ✔ Fo rwards the me ssage to one or more mail bo x es. Y ou can reco rd an introdu ction to th e f orward ed messa ge. Reply All ‡› ✔ Replies to a messa ge and all other recipie nts o f the messa ge.
40 Chap ter 6 Acc essing your mess ages P091941 7 03 Retrieving erased messages Y ou can re trie ve an e rased message if you are still i n the CallPilot session. An erased mes sage remains in your ma il box until you end the curre nt Ca ll Pilot se ssi on.
Chapter 6 Acc essing your m essages 41 Call Pilot Ref erenc e Guide Screening y o ur calls W ith Call Screening you can deter mine who is ca lling b efore you acce pt the c all. Call Screeni ng applies only t o ext ernal ca lls tra nsferred from th e Automated Atte ndant or f rom Custom Call Routing ( CCR).
42 Chap ter 6 Acc essing your mess ages P091941 7 03 Interrupting a caller W i th the In te rr upt fe atu re ( ≤·°‡ ) you c an inter cept a caller wh o is l istening to your mailbox g reeting or lea ving a mes sage. Y ou can p r ogram the In terrupt feat ure to a memory bu tton with an i ndi cator on y our Nor tel N etwo rks telep hon e.
43 Call Pilot R eferenc e Guide Chapter 7 Sending message s This chapte r describes ho w to send messages and e xpl ains: • Recordin g and se nding messag es • Searchi ng the Compan y Directory .
44 Chap ter 7 Sending mes sages P091941 7 03 T o recor d and send a message using the Open M ailbo x f eature - Nor star V oice Mail 1 Pres s ≤ ·° ⁄ . F oll o w the v oi ce promp ts or the displ ay butt on options on your telephon e to open your mailbox.
Chap ter 7 Sending mes sages 45 Call Pilot Ref erenc e Guide T o recor d and send a message using the Open M ailbo x f eature - CallPi lot 1 Pres s ≤ ·° ⁄ . Follo w the voice prompts or display options to open your mailbox. 2 Pres s COMP or ‡fi to enter th e Com po se Me ssa ge op tio n.
46 Chap ter 7 Sending mes sages P091941 7 03 T o recor d and send a messa g e using the Lea ve Message fea tu re - Nor star V oice Mail T o recor d and send a messa g e using the Lea ve Message fea tu re - CallPi lot 1 Pres s ≤ ·° ‚ . 2 Enter the mailbox number or Group List numbe r.
Chap ter 7 Sending mes sages 47 Call Pilot Ref erenc e Guide 6 Pres s PLAY or ¤ to li sten to your me ssage or press SEND or ‡· to send the mes sage no w with the Normal deli very o ption or press DEL or ‡fl to erase a nd re-rec ord your messag e.
48 Chap ter 7 Sending mes sages P091941 7 03 Sear ching the Comp an y Director y If you kno w the name b ut not the mailbox number of someone you w ant to s end a messag e to, you can se arc h th e Co m p any D ir ecto ry . Y o u can find any init ia liz ed ma ilbo x by searc h ing the Com p any Dire c tory .
Chap ter 7 Sending mes sages 49 Call Pilot Ref erenc e Guide Assigning message d eliver y optio ns Use the proce dure for the in terf ace you use: • “T o assign mes sage deli ve ry options - No rs.
50 Chap ter 7 Sending mes sages P091941 7 03 T o assign messa ge delivery options - Norstar V oice Mail 1 Record your mess age using “T o re cord and se nd a mess age usi ng the Op en Mailbox feat u.
Chap ter 7 Sending mes sages 51 Call Pilot Ref erenc e Guide For more information about the m essage del ivery refer to “Message del i ver y options” on page 49 . T o assign messa ge delivery options - CallPilot 9 Pres s SEND or £ to send th e message no w or press • to cance l all del i ver y options.
52 Chap ter 7 Sending mes sages P091941 7 03 7 Pres s OK or £ to accept the time you ent ered or p ress RE TRY or • to change th e time. 8 Pres s CHNG or ⁄ to change t he dat e sho wn to a dif ferent date. Pres s NXTDAY to change the date to t he ne xt day (the da y after th e date th at is shown).
Chap ter 7 Sending mes sages 53 Call Pilot Ref erenc e Guide Sending a message to more th an one recipient Sending a message to a Group List A Group List is a li st of mail box owners. If you have a gr oup of p eople that yo u frequent ly se nd messages t o, you can send the messa ge to a Group List.
54 Chap ter 7 Sending mes sages P091941 7 03 Repl ying to messa ges Y ou c an r epl y to inter nal a nd externa l cal lers . Y ou ca n re ply to a m ess age fr om an exter nal call er if your compan y subscribes to CLID.
Chap ter 7 Sending mes sages 55 Call Pilot Ref erenc e Guide T o repl y to an interna l caller - CallPilot 1 Press ≤· °⁄ Fo llo w the voi ce prompts o r the dis play b utton o p tions on your telephone to open yo ur mailbox. 2 A mailbox summary is an nounced.
56 Chap ter 7 Sending mes sages P091941 7 03 Repl ying to an e x ternal caller Y ou can re ply to a message f rom an e xternal caller if your compan y subscribes to CLID.
Chap ter 7 Sending mes sages 57 Call Pilot Ref erenc e Guide Placing a call with Thru- Dial W ith Thru-D ial you ca n call an other number while you are logged on to y our mailbox, or if you call someone 's e xtension and reac h their v oicemail.
58 Chap ter 7 Sending mes sages P091941 7 03 T o sear ch the Compan y Directory while placing a Thru-Di al call If you ent er a nam e i nstea d of a num ber wi th Th ru-Di al, CallP ilo t plac es th e call as so on as it finds a matc h for the name.
59 Call Pilot R eferenc e Guide Chapter 8 Call Forwar ding y our calls Y ou can ca ll fo rward your calls i f you do want you r call s to go to C allPilot i mm ed ia te ly, witho ut ringing at your e xtension.
60 Chap ter 8 C all F or warding your ca lls P091941 7 03 Setting up C all Forward remotel y When you a re a way from the of fi ce you can for war d your calls to yo ur mailbox by u sing the dialpad of an y tone dia l telephone.
Chapter 8 Cal l Forwarding your calls 61 Call Pilot Ref erenc e Guide Call Forwar d with C aller ID The C all Forwar d wi th C aller ID ( CLI D) feat ure is available onl y if you r com pany su bs crib es to a CLID service. If you are not sure whet her your co mpan y subsc ribes to a CLID servi ce, ask your System Administra tor.
62 Chap ter 8 C all F or warding your ca lls P091941 7 03.
63 Call Pilot R eferenc e Guide Chapter 9 T ran sf e rr i n g ca lls This chapte r describes transfe rr ing calls and e xplains: • T ransferri ng calls to a Cal lPilot mai lbox • T ransferri ng a .
64 Chap ter 9 Tr ansfer ring c alls P091941 7 03 T ransferring a mailb o x ow ner’ s ca ll to their mailb ox Y ou c an tr a nsf er a mail b ox owner’ s call to the ir Cal lP ilo t ma i lbo x so th at th ey ca n ch a n ge th e ir greeti ngs or retri e ve thei r messa ges .
Chapter 9 Tra nsferri ng calls 65 Call Pilot Ref erenc e Guide T ran sferring a call to Cus tom Call R outing (CCR) CCR is a s ingle-di g i t a ppl ication that pr o vides callers with a mor e sophist ic ated me nu a nd a wider range of optio ns than the Automat ed Attendan t.
66 Chap ter 9 Tr ansfer ring c alls P091941 7 03 About Ou tb ound T rans fer Y ou can se t up Outbound T ransfer to t ransfer a call er who rea ches your mai lbox to a number that you assign. A caller can use Outboun d Transfer from any tone dial telephone, and you can direct your Outbound T ransfer call s to an y telep hone.
Chapter 9 Tra nsferri ng calls 67 Call Pilot Ref erenc e Guide Settin g up Ou tbound T ransf er T o set up Outbound T ransfer to a phone number Adding s pecial chara cters to a destination number Pres.
68 Chap ter 9 Tr ansfer ring c alls P091941 7 03 T o set up Outbound T ran sfer to an e xtension 6 Pres s OK or £ to ac cep t th e de stin atio n number, repre sen ted b y <x> or press ADD or ¤ to add special cha racters . For inf ormation, r efer to “ Adding special charac ters to a dest ination n umber” on page 66 .
Chapter 9 Tra nsferri ng calls 69 Call Pilot Ref erenc e Guide T urni ng Outb ound T rans fe r on or of f Y ou can turn Outbound T ransfe r on or of f at any time after you set it up. Turning Outbound T r ans fer o ff does n ot a f fe ct any of its assi gned par am eters.
70 Chap ter 9 Tr ansfer ring c alls P091941 7 03 Optimizi ng Outbo und T ransfer When CallPilot transfers a call to an external tel ephone number using Outbound Transfe r, two lines are use d. An incoming line connect s a caller to a mailbox and an outg oing line tran sfe rs a caller to an Outbound T ransfer tele phone number .
71 Call Pilot R eferenc e Guide Chapter 10 Off-premise Messa ge Notification This chap ter describes ho w to set up a nd change Of f-premise Mes sage Notif ication and e xplains: • About Of f-premis.
72 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Off-premis e Message Notifi cation parameter s Y ou can se t up the pa ramete rs for Of f-premis e Message Notif ication from an y tone dial phone .
Chap ter 10 Off -prem ise M essage Notificatio n 73 Call Pilot Ref erenc e Guide Setting up Off-premise Message No tification F ol lo w these i nst ruction s if you are s ett ing up Of f-premise Mess age Not if i cation for the f irst ti me.
74 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 6 Pres s OK or £ to acc ept the des tinati on phone nu mber repres ented by <x> or press ADD or ¤ to add spe cia l c ha rac te rs a nd us e your dia lpad or follo w the v oi ce pro m pts to add character s.
Chap ter 10 Off -prem ise M essage Notificatio n 75 Call Pilot Ref erenc e Guide 16 Pres s OK or £ if you want to be notified when you rece ive a n ew message or press CHNG or ⁄ if you want to be notif i ed only when you recei v e an urge nt me ssa ge.
76 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 T o set up Off-premise Messa g e No tification to an e xtension 1 Pres s ≤ ·° ⁄ .
Chap ter 10 Off -prem ise M essage Notificatio n 77 Call Pilot Ref erenc e Guide 11 Pres s AM or ⁄ or PM or ¤ . 12 Pres s OK or £ to accept the st op time. 13 Pres s YES or ⁄ if you want to set up anothe r destinati on number or press NO or £ if you do not want to set up another de stination number .
78 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Setting up Off-premise Messa ge No tification to a pa ger number Examp le of a destinati on pager number If you are assi gni n g a pag e r dest in atio n numb e r f rom behind a PBX, remember to inser t a · (dependi ng on y our sys tem) before th e £ to a ccess an o utside line .
Chap ter 10 Off -prem ise M essage Notificatio n 79 Call Pilot Ref erenc e Guide 4 Pres s PAG ER or ‹ to selec t a pager numbe r destinati on. 5 Ente r t h e dest in atio n pa g er n u mber and pre s s OK or £ .
80 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 T o set up Off-premise Messa g e No tification to more than one destination Y ou can r ecei ve noti f icat ion of a messa ge at a maximum of f i ve dif ferent de stina tion n umbers.
Chap ter 10 Off -prem ise M essage Notificatio n 81 Call Pilot Ref erenc e Guide 9 Pres s OK or £ to accept the st art time. 10 Ente r t h e tim e wh en O ff-pre mi se Me ssa ge No ti ficati on is to sto p . This is a four d igit f ield. Y ou must pre cede a single-digit hour and min ute wi th a zero.
82 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 21 Pres s NEXT or £ to accept the start time tha t you entered or press CHNG or ⁄ to change the start time. 22 Pres s NEXT or £ to accept the stop time tha t you entered or press CHNG or ⁄ to change the stop time.
Chap ter 10 Off -prem ise M essage Notificatio n 83 Call Pilot Ref erenc e Guide Changing Off-p remise Message Notificatio n Y ou can ch ange th e parameter s and dest ination s for Of f-Premise Messa ge Notif ication. Refer to “O f f-prem ise M essa ge N otificat ion parameters ” o n p age 7 2 for more informati on a bout para meters.
84 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 6 Pres s CHNG or ⁄ to cha nge the st art time or press NEXT or £ to acce pt t he sta rt tim e. 7 Pres s CHNG or ⁄ to cha nge the stop time or press NEXT or £ to acce pt t he sto p time .
Chap ter 10 Off -prem ise M essage Notificatio n 85 Call Pilot Ref erenc e Guide T o change the destination fr o m phone to another de stination 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox.
86 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 10 Pres s CHNG or ⁄ to cha nge th e st art tim e or press NEXT or £ to acce pt t he sta rt tim e. 11 Pres s CHNG or ⁄ to cha nge the st op t ime or press NEXT or £ to acce pt t he sto p time .
Chap ter 10 Off -prem ise M essage Notificatio n 87 Call Pilot Ref erenc e Guide T o change the destination fr om pager to phone or e xtension 1 Pres s ≤ ·° ⁄ . F oll o w the v o i ce prompts or the display b utton options to open your mailb ox.
88 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 9 Pres s CHNG or ⁄ to cha nge th e st art tim e or press NEXT or £ to acce pt t he sta rt tim e. 10 Pres s CHNG or ⁄ to cha nge the st op t ime or press NEXT or £ to acce pt t he sto p time .
Chap ter 10 Off -prem ise M essage Notificatio n 89 Call Pilot Ref erenc e Guide T o change the destination fr om phone or extension to pager 1 Pres s ≤ ·° ⁄ .
90 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 8 Pres s NEXT or £ to acce pt t he defa ult pa ger m es sage re pre sen ted by <xxxx>.
Chap ter 10 Off -prem ise M essage Notificatio n 91 Call Pilot Ref erenc e Guide Deleting a destination number If you h ave mor e than one des tination number for O ff-premise Mess age N otification, you can delete a destinati on. T o delete a destination number 1 Pres s ≤ ·° ⁄ .
92 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03 Adding a destination number Use this proced ure if you ha ve set up Of f-premise Me ss age Notif icati on and you want to add another destinat io n numbe r. You can have up to f ive destinati on numbers .
Chap ter 10 Off -prem ise M essage Notificatio n 93 Call Pilot Ref erenc e Guide T urning Off-p remise Message Noti fication on or off Y ou can turn Of f -premis e Message Notifica tion on or o f f at any time. If you turn O ff-premise Message Noti fication of f, you do not a ffect any of the as sig ned parameters.
94 Chap ter 10 O ff-pre mis e Mess age Notificati on P091941 7 03.
95 Call Pilot R eferenc e Guide Chapter 11 Reco r ding a call About Call Record W ith Call Record ≤·°· you can record an act i ve tel ephone call and put the resu lting message in your mailbox. Befor e you act ivate Call Record, ask the parties on the call for permi ssion to r ecord the ca ll.
96 Chap ter 11 Reco rdin g a cal l P091941 7 03.
97 Call Pilot R eferenc e Guide Chapter 12 Br oa dcast and Inf o rmation messages About Br oadcast message s Y ou can ask the Syst em Administ rator t o send a Broadc ast message if you need to se nd a mes sage to e very i nitiali zed mailbo x on your phone sy st e m .
98 Chap ter 12 Bro adc ast an d Inf orma tion mess ages P091941 7 03 Recor d ing an Inf ormation mailbo x greeting Before yo u record a n Informat ion mailbox greeting , you must deter mine what the greet ing include s. Be sure to include impor tant ti mes and date s.
99 Call Pilot R eferenc e Guide Chapter 13 CallPilot tips This chapte r contains tips on ho w to optimize your use of CallPilot . Listen to y our messages f r equently . A nswer your mess ages promptl y to encour age callers to use CallP ilo t an d re assu re t hem tha t i t is a s r elia ble as speak ing wit h you pe rso nal ly.
100 Ch apter 13 Ca llPilot tips P091941 7 03 Record y our gr eetings and messages clearly . F or a better qua li ty record ing , speak direc tly into the ha nd set. D o not us e the Ha ndsf ree feature. Remember to sp eak c learly in a pleasan t voice at a pace th at is ea sy to understa nd.
101 Call Pilot R eferenc e Guide Chapter 14 T r oubleshooti ng This chapte r describes som e prob le ms that can occ ur when you use Cal l Pilot . Some ty pic al proble ms are liste d and what to d o if they occ ur.
102 Ch apter 14 Troubl eshoo ting P091941 7 03 I f orgot m y mailbox passw ord A for gotten passw ord ca nnot be reco vere d. Y our old pas sword m ust be reset to the defau lt passwo rd of f our zeroe s (0000). Af ter the System Admin istrator r esets you r passw ord, you must open your ma il box and change the def ault passw ord.
Chapter 14 Tro ubleshooting 103 Call Pilot Ref erenc e Guide Ensure tha t the des tinat ion number you enter is not restrict ed. For exa mple, if you cannot call long distanc e number s from your phone, you cannot set up Outb ound T ransfe r to a long distance number .
104 Ch apter 14 Troubl eshoo ting P091941 7 03.
105 Call Pilot R eferenc e Guide Glossar y Administration The tas ks in volved in m a inta in in g Ca ll Pil ot m a ilbo xes , greeti ngs a nd s et up c onfigu ra tio n. Alternate gree ting A greeting reco rded for a Perso n al mailbox and played on occ asions such as absence, illne ss, or vacatio n.
106 Glossar y P0919417 03 Disp lay butto ns The thre e butt ons on a two line displ ay telep hone . Users pre ss these b uttons to select the specif ied CallPi lo t option. Displa y optio ns The choic es a v ailable to a u ser t hat appe ar on a t w o line di splay t eleph one.
Glossary 107 Call Pilot R eferenc e Guide Initial izing a mai lbo x Prep arin g a mai lbo x to r eceive mes sag es, whic h inc ludes ch an gin g a mail box defau lt passw ord an d reco rdi ng a Co mp any Dire cto ry name. Leave Me ssage The f eatu re c ode use d to le ave messag es in C all Pilot m ailb oxes.
108 Glossar y P0919417 03 Option A CallPilot choice th at is gi ven to a user through v oice or display prompts. P assword A four - to eight-dig i t number that is entere d on the dialpad. A passw ord is u sed to open mailbox es or perfor m conf iguration tas ks.
Call Pilot R eferenc e Guide 109 Inde x A Aler t tone 61 Alter na te gr eet ing 27, 99 Alternate Language 13 Analog st ation module (ASM) 11 Analog terminal adapter (A T A) 11 Automat ed Attend ant 41.
110 Index P0919417 03 assi gnin g 32 av a il a ble w ith C alle r ID 28 dele ting 33 recordin g 32 Prima ry 27, 99 e xample 27 purpos e 27 recordin g Alternate 29 Primary 29 recordin g technique 28 Gr.
Index 11 1 Call Pilot R eferenc e Guide Of f-premise Message Notif ication parameters destination telephone number 72 destination type 7 2 time range 72 type s of me ss a ge 72 Open Mailbox featur e 1.
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