Instruction/ maintenance manual of the product IP Phone 1220 Nortel Networks
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Norte l Communication Ser ver 1000 Nor tel IP Phone 1220 User Guide Title page.
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Revision history 3 Revision histor y April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Rele ase 5.
Revision history 4 December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 10 00 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Rele ase 5.
Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Regulatory and safet y information . . . . . . . . .
Contents 6 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 43 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 43 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . .
Contents 7 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Call Override Features . . . . . . . . . . . . . . . . . . . . .
Contents 8.
Welcome 9 W elcome Your Nortel IP Phone 1220 brings voice and data to your desktop . IP Phone 1220 can directly connect to a Local Area Network (LAN) through an Ethern et connection.
Welcome 10 Feature over view Your IP Phone 1220 supports t he following fe atures: • four context-sensitive sof t keys (self-labeled) Note: Context-sensitive soft keys are Nor tel Communication Server dependent. Some IP Phones are no t configured to support context- sensitive soft key functionality .
Welcome 11 • handset jack • 10/100 Ethernet ports • one Ethernet port for LAN connection • one Ethernet port for optional PC connection • Power over Ethernet ( PoE) or power throu gh a suppo.
Regulatory and safety information 12 Regulator y and safety information This equipment has bee n tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation.
Regulatory and safety information 13 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 13 shows the EMC compliance for variou s jurisdictions.
Regulatory and safety information 14 Australia/New Zealand CISPR 22 Class B Emissions: Information technology eq uip m en t - Rad io disturbance European Community EN 55022 Class B Emissions: Informat.
Regulatory and safety information 15 Table 2 on page 1 5 shows the Safety compliance for various jurisdictions. Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safe ty - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements.
Regulatory and safety information 16 address: Ingolstaedter Str asse 14-18, 80807 Muni ch Germany The following table lists EMC comp liance for variou s jurisdictions Note: This equipment has been tested and found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules.
Regulatory and safety information 17 The user should not make change s or modifications not expressly approved by Nortel Networ ks. Any such changes could void the user’s authority to oper ate the equipment • Reorient or reloca te the re ce ivin g an te nn a .
Regulatory and safety information 18 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 19 DenAn regulator y notice for Japan Connecting Power Use only Nortel-appr oved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone in to an ISDN connection.
Regulatory and safety information 20 Location Nortel recommends th at you install your IP Phone 1220 away from direct sunlight..
How to get help 21 How to get help This section explains how to get help for Nor tel products and services. Getting Help from the Nortel Web site The best way to get technica l su pport for Nortel products is from the Nortel Technical Su pport Web site: www.
How to get help 22 Getting Help through a Nortel distributor or reseller If you purchase the serv ice co nt ra ct fo r you r Nor te l pro d uct from a distributor or an authorized rese ller, contact the technica l support staff of the distributor or re seller .
Using your IP Phone 1220 23 Using your IP Phone 1220 After you familiarize yo urself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220. Getting star ted The following section introduces the impor tant details o f the IP Phone 1220.
Using your IP Phone 1220 24 IP Phone 1220 controls This section describes the controls on the IP Phone 1220. Depending on your geographic region , the IP Phone 1220 includes key caps with English text labels. In this documen t, text in parentheses indicates the labels that appear on the key caps, for example, (Service s).
Using your IP Phone 1220 25 A steadily lit icon beside a featur e key indicates the fe ature is active. A flas hing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed pa ge of keys, the IP Phone automatically displays the page with the active key.
Using your IP Phone 1220 26 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key c luster is used for up, down, left, and ri ght movement s. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor.
Using your IP Phone 1220 27 Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. Note: The Headset LED indicator , located on the Headset key , lights to indicate that the headset is in use.
Using your IP Phone 1220 28 Press the Directory key to access directory services. Press the Services key ( programmable memory button) and us e the navigation keys to access the following items: • T.
Using your IP Phone 1220 29 IP Phone 1220 display Your IP Phone 1220 display is divided into two display areas: • Four user -defined fe ature key la bels appea r on the upp er section.
Using your IP Phone 1220 30 Figure 3 on pag e 30 sh ows the IP Phon e 1220 LCD sc reen. Figure 3: IP Phone 1220 display Call features and Flexible Feature Codes Some features are not available on all te lephones. Call features and Flexible Feature Code s (FFCs) must be assigned to yo ur telephone and supported by system software.
Installing your IP Phone 1220 31 Installing your IP Phone 1220 This section details the steps and precautionary measures to perform during IP Phone inst allation. The sta ndard IP Phone 1220 package includes the following accessories: • foot st and • handset • handset cord • 2.
Installing your IP Phone 1220 32 Figure 4: Connections on the IP Phone 1220 Perform the following steps to connect the components of the pho ne and to install the phone.
Installing your IP Phone 1220 33 Attaching the foot stand (optional) Attach the foot stand in the appr op riate slots depending on the de sired angle for your IP Phone. If you insert the foot stand into the upp er slots, your IP Phone sits at a 25-degree angl e.
Installing your IP Phone 1220 34 1. Plug the headset cord into the hea dset jack on the back of the IP Phone mar ked with th e ) symbol. Figure 4 on pag e 32 shows the connections on the back of the IP Phone 1220. 2. Thread the cord through the chan nel in the side of the foot stand.
Installing your IP Phone 1220 35 Connecting the LAN Ethernet cable Note: Y our IP Phone 1220 support s both AC power and PoE optio ns, including IEEE 802.3 sta ndard power . T o use local AC power , you can order sep arately the optional AC ada pter .
Installing your IP Phone 1220 36 W all-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not nee d the foot stand for wall-mounted ap plications.
Customizing your IP Phone 1220—basic features 37 Customizing your IP Phone 1220—basic features This section explai n s how you ca n custo m ize th e fe atu r es on you r IP Phone 1220 to meet your requirements. Note: Call fe atures and F lexible Feat ure Codes ( FFC) must be assigned to your IP Phone and supp orted by system sof tware.
Customizing your IP Phone 1220—bas ic features 38 T elephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1220: • “Adjusting volume.
Customizing your IP Phone 1220—basic features 39 Note: If a menu includes a submenu, an ellipsis (...) appears after the command. Use the following procedure to use the Telephone Options menu . 1. Press the Services ke y. 2. Press th e Up or Down keys to scroll and select Telephone Options .
Customizing your IP Phone 1220—bas ic features 40 Adjusting volume Use the following procedure to adjust the volume. 1. Press the Services ke y, selec t Telephone Opti ons , and select Volume adjustm ent.
Customizing your IP Phone 1220—basic features 41 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu. Nortel recommen ds that you use the Telephone Options menu.
Customizing your IP Phone 1220—bas ic features 42 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols the language only fo r IP Phone 1220 features . Use the following procedure to configure the language .
Customizing your IP Phone 1220—basic features 43 Selecting date and time forma t Several date and time forma ts are available. Formats are base d on the 12-hour and 24- hour clocks.
Customizing your IP Phone 1220—bas ic features 44 Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone.
Customizing your IP Phone 1220—basic features 45 V iewing IP Phone information The Local Set Info option displays the followin g phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone infor mation: 3.
Customizing your IP Phone 1220—bas ic features 46 Per forming diagnostics The Diagnostics command displays the following phone-specific information: • Diag T ools (Ping, do Route T races) • Ethe.
Customizing your IP Phone 1220—basic features 47 Configuring Call Log Options Use the call log option to con figure the f ollowing prefer ences: • “Configuring the Callers Lis t log” on page 4.
Customizing your IP Phone 1220—bas ic features 48 Configuring New Call Indication You can configure your IP Phone 1220 to display a message that indicates a new call. By default, this option is on. Use the following procedure to configure New Call Indication.
Customizing your IP Phone 1220—basic features 49 Configuring Prefer red Name Match You can configure your IP Phone 1220 to display th e name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match.
Customizing your IP Phone 1220—bas ic features 50 Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes. Wh en a call arrives with an area code that matches one of t.
Customizing your IP Phone 1220—basic features 51 Use the following procedure to edit area code display. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code —3 r d C o d e 5. Press the Enter key. 6. Use the dialpa d to ente r th e nu m be r at the prompt.
Customizing your IP Phone 1220—bas ic features 52 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code —3 r d C o d e 5. Press the Enter key. 6. Use the dialpad to edit the number.
Customizing your IP Phone 1220—basic features 53 Selecting a ring type Use the Ring type option to configu re the IP Phone ring tone. Use the following procedure to select a rin g type: 1. Press the Services ke y, selec t Telephone Opti ons , and select Ring type.
Customizing your IP Phone 1220—bas ic features 54 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, selec t Telephone Opti ons , and select Call timer.
Customizing your IP Phone 1220—basic features 55 Enabling OnHook Default Path Use OnHook De fault Path option to choose eith er the Headset or the Handsfree to operate your IP Phone.
Customizing your IP Phone 1220—bas ic features 56 Use the following procedure to rename the labels. Use the followin g procedure to restore the default labels. 1. Press the Services ke y, selec t Telephone Optio ns , and select Change Feature Key label.
Customizing your IP Phone 1220—basic features 57 Configuring the name display format You can configure your IP Phone 1220 to display the name of the calling party in one of the following formats: • first name, last name • last name, first name Use the following procedure to configure name display format.
Customizing your IP Phone 1220—bas ic features 58 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the Handsfree key.
Customizing your IP Phone 1220—basic features 59 3. Press the Select soft key to save the configuration. or Press the Cancel to can cel the modifications.
Customizing your IP Phone 1220—advanced features 60 Customizing your IP Phone 1220—advanced features You can customize featur es on your IP Phone 1220 to meet your requirements .
Customizing your IP Phone 1220—advanced features 61 Note: The Password Admin , and Virtual Of fice Login menus are not available on every IP Phone 1220.
Customizing your IP Phone 1220—advanced features 62 T urning Password Pro tection on or off Use the following procedure to turn Password Pr otection on or off. 5. Press the Enter key. 6. Enter you r new passw ord using the dialpad. To enter special characters, press the Up key.
Customizing your IP Phone 1220—advanced features 63 Note: The default configuration for Password Protection is of f. Configuring an Electr onic Lock on your IP Phone Use the Electronic Lock feature to prevent other s from making calls from your IP Phone.
Customizing your IP Phone 1220—advanced features 64 Unlocking your IP Phone 1220 Use the following procedure to unlock your IP Phone 1220. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, pr es s the Goodbye key.
Customizing your IP Phone 1220—advanced features 65 Customizing the Personal Director y Use the Personal Directory featu re to create and stor e up to 100 conta cts of your choice.
Customizing your IP Phone 1220—advanced features 66 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “D ir ectory is full” appears, delete one or more entries to accommodate a new entr y.
Customizing your IP Phone 1220—advanced features 67 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to sc roll, and select the desired entry. 3. Press the Edit soft key and make the necessary changes.
Customizing your IP Phone 1220—advanced features 68 Copying an entr y Use the following procedure to copy an entry in the Per sonal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry.
Customizing your IP Phone 1220—advanced features 69 Searching for an entr y Use the following procedure to search for a n entr y in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes.
Customizing your IP Phone 1220—advanced features 70 Configuring the Local T ools menu Your IP Phone 1220 has both local and server-ba sed telephone tools and features. This section discusses the variou s tools and features availabl e locally on your IP Phone 1220.
Customizing your IP Phone 1220—advanced features 71 The function of some keys on the IP Phone differs based on the situation. Table 5 on page 71 describes the functi on o f each key for navig ating and using menu s. Table 6 on page 71 describes the key functions in di alog boxes.
Customizing your IP Phone 1220—advanced features 72 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current edit position . Table 7 on page 72 describes th e na vigation key functions in Edit mode.
Customizing your IP Phone 1220—advanced features 73 Note: Chan ges ma d e to the dis pla y Contrast using this method are lost if you reset the phone. T o avoi d this situation, Nortel recomme nds that you us e the Contr ast Adjustme nt control in th e T elephone Options menu for contrast adjustmen t.
Customizing your IP Phone 1220—advanced features 74 Note: This language setting only contro ls the lang uage used in the local menus on yo ur phone. Use the following pr ocedure to select the language for featur es on you r phone, press the Services key, select Telephone Options, an d select Language… 2.
Customizing your IP Phone 1220—advanced features 75 3. Network Configuration The Network Configuration to ol displays information that was config ured when you installed the IP Phone.
Customizing your IP Phone 1220—advanced features 76 Logging on to V ir tual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone.
Customizing your IP Phone 1220—advanced features 77 A successful logon tran sfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Of fice session expires afte r a fixed pe riod of time , which your system adm inistrator determines .
Customizing your IP Phone 1220—advanced features 78 An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides less information than the IP Phone 1220 because it has fewer display lines.
Customizing your IP Phone 1220—advanced features 79 Logging off Virtual Office While working on a remote phone, you can log o ff of Virtual Office using the following steps. 1. Press the Services ke y. 2. Press the Up or Down keys to scroll, and select Virtual Office Logout .
Operating your IP Phone 1220 80 Operating your IP Phone 1220 This section describes how to operat e your IP Phone 1220. It describes operations such as entering te xt, making a call, using the Corporate directory, and using the Redial List.
Operating your IP Phone 1220 81 6. If the key you want is not visible, press the More soft k ey to access the next layer of soft keys . 7. Press th e Up key to access the s ymbols. 8. Press th e Left or Right keys to move to a specific symbol. 9. Press th e Choose soft key to select a symbol.
Operating your IP Phone 1220 82 • “Using the Personal Direc tory” on pa ge 92 • “Using Predia l” on page 92 • “Using AutoDia l” on page 93 • “Using Ring Again” on p age 95 • .
Operating your IP Phone 1220 83 Dialing an entry Use the following procedure to dial an entry. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. 2. Press the Dial sof t key.
Operating your IP Phone 1220 84 Deleting the entire Callers List Use the following procedure to delete the e ntire Callers List. Using the Redial List The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrit es the oldest entry.
Operating your IP Phone 1220 85 Dialing an entry Use the following procedure to dial an entry. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. 2. Press the Dial sof t key.
Operating your IP Phone 1220 86 Deleting the entire Redial List Use the following procedure to delete the e ntire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the entire Redial List.
Operating your IP Phone 1220 87 Using On-hook dialing Perform the following steps to make a call with out lifting the handset. 1. Leave the hand set in the cr adle. 2. Press the line (DN) key. 3. Listen for the dial tone an d dial the number. 4. When the called party a nswers, lift th e handset.
Operating your IP Phone 1220 88 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker, or a headset. During a ca ll, you can pe rform the following ta.
Operating your IP Phone 1220 89 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree .
Operating your IP Phone 1220 90 Switching from handsfree to headset Use the following procedure to switch from handsfree to headse t. Using the Corporate Directory The Corpora te Directory feature pr ovid es an alphabetic list of entries using last names.
Operating your IP Phone 1220 91 Making a call using the Corporate Directory Use the following procedur e to make a call using the Corporate Directory. Note: This feature is n ot available on all phones. Cont act your system administrator to find out if this fe ature is a vailable for your use.
Operating your IP Phone 1220 92 Using the Personal Directory You can use the Personal Directo ry fe ature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, pres s the Directory key, and select Personal Directory .
Operating your IP Phone 1220 93 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers . Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature.
Operating your IP Phone 1220 94 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an Auto Dial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key.
Operating your IP Phone 1220 95 Using Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your ca lled party does not answer. Your IP Phone rings when the per son you called becomes available. Activating Ring Again Use the following procedure to activate Ring Aga i n.
Operating your IP Phone 1220 96 Deactivating Ring Again before noti fication Use the following procedure to deactivate Ring Again. Using Last Number Redial Use the Last Number Redial fe ature to automatically redial the most recently dialed number. 2.
Operating your IP Phone 1220 97 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d i git code. You ca n store, edit, and automatically dial frequently called phone number s. Storing a Speed Call number Use the following procedure to store a Speed Call numb er .
Operating your IP Phone 1220 98 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your IP Phone. Using HotLine Use the Hot Line featur e to autom at i ca lly dial a nu mbe r.
Operating your IP Phone 1220 99 Using Intercom Calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to that member.
Operating your IP Phone 1220 100 Answering a call Each incoming call causes the IP Phone to rin g, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash.
Operating your IP Phone 1220 101 Activating Automatic Answerback Use the following procedure to activate Automa tic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerb ack. Note: Calls are not forwarded to the voice message service.
Operating your IP Phone 1220 102 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group . Answering a call at a specific extension in any pickup group Use the following procedur e to answer a call at a specific extension in any call pickup group.
Operating your IP Phone 1220 103 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 103 • “Using Call W aiting” on page 104 • “.
Operating your IP Phone 1220 104 Placing a call on hol d Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call.
Operating your IP Phone 1220 105 Returning to the original call Use the following procedure to return to the original call. T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . Transferring a call to a third party Use the following procedure to transfe r a call to a third party.
Operating your IP Phone 1220 106 Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic remi nder tone when a transferred call is not answered.
Operating your IP Phone 1220 107 If the transferred call is not an swered, your IP Phone rin gs . Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transfer red call is unansw ered.
Operating your IP Phone 1220 108 Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Par k does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure.
Operating your IP Phone 1220 109 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. 3. Press the Park sof t key.
Operating your IP Phone 1220 110 Note: When Call Park is configured network-wide, you can use this feature acr oss networks. Y ou can c onfigure a Syste m Park extens ion to automatically park most calls.
Operating your IP Phone 1220 111 Displaying call details During an active call, use the Displ ay feature to displa y the caller’s number and name (if ava ilable) without interfering with the ca ll.
Operating your IP Phone 1220 112 Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Deactivating Call Forward Use the following procedure to deactivate Call Forward. or 1. Press the Fwd sof t key.
Operating your IP Phone 1220 113 Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls th at originate from internal DNs. Calls that originate ou tside your IP Phone system (External Calls) ring at your IP Phone.
Operating your IP Phone 1220 114 Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call For wa rd . Reinstating Internal Call Forward number Use the following procedure to reinstate Inter nal Call Forward number.
Operating your IP Phone 1220 115 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . You hear a dial tone.
Operating your IP Phone 1220 116 2. If you call from an IP Phone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password . 5. After you hear the dial tone, dial your DN.
Operating your IP Phone 1220 117 Managing multipar ty calls Use the following features to enable multipa rty conver sa tions: • “Using Call Join” on page 1 17 • “Setting up a Confer en ce Ca.
Operating your IP Phone 1220 118 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. 2. Dial the number of the person to add to the conferen ce call.
Operating your IP Phone 1220 119 Viewing active conferees Use the following procedure to view active confere es. Disconnecting a conf eree Use the following procedure to disconnect a co nferee. 1. During a conf er en ce call, pr es s the Confdsp key to tu rn on the LCD indicator.
Operating your IP Phone 1220 120 Using Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a time, until all members an swer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key.
Operating your IP Phone 1220 121 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the g roup call ca n put the call on hold.
Operating your IP Phone 1220 122 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Ph one appear bu sy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy.
Operating your IP Phone 1220 123 Hotel applications Hotel applications are a group of ho sp itality features that increase th e value of the IP Phone 1220.
Operating your IP Phone 1220 124 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rmat (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou rs followed by th e minutes.
Operating your IP Phone 1220 125 Verifying Automatic Wake-Up call Use the following procedure to veri fy Automa tic Wake-Up call. Activating Message Registration Use the Message Registration fe ature to read, change, or reset meters that log you r IP phone ca lls.
Operating your IP Phone 1220 126 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room.
Operating your IP Phone 1220 127 Resetting a meter to zero Use the following procedure to reset a mete r to zero . Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Phone in your room.
Operating your IP Phone 1220 128 3. Dial one of the following cleaning statu s codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear th e interrupte d dial tone.
Operating your IP Phone 1220 129 Using Room Status Use the Room Status feature to display the stat us of a room. Displaying room status Use the following procedure to enter clea ning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room.
Operating your IP Phone 1220 130 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room.
Operating your IP Phone 1220 131 Paging Features The IP Phone 1220 supports the following paging voice call features: • “Using Call Page Connect to make an announce ment” on p age 131 • “Usi.
Operating your IP Phone 1220 132 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the IP Phone or away fr om their desk. To page the called party, yo u nee d not redial the number of the called party.
Operating your IP Phone 1220 133 Answering a Radio Page If you carry a Radio Pager, a page indi ca tes that a caller tried to reach you by dialing your DN. If the Radio Pa ge syst em is config ured to fun ction in Meet-me mode, you can an swer the page call from any IP Phone.
Operating your IP Phone 1220 134 Using V oice Call Use the Voice Call feature to make an announ cement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respon d a voice call.
Operating your IP Phone 1220 135 • “Using Enhanced Override ” on page 137 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interr upt another call.
Operating your IP Phone 1220 136 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension . 1. Dial a number. You receive busy tone.
Operating your IP Phone 1220 137 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-o n. 1. Dial a number. You receive a busy signa l. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on.
Operating your IP Phone 1220 138 Using Centrex Ser vices You can use a few Centrex services fr om your IP phone. Contact your system adminis tra to r to dete r min e if the follo win g fe atu r es ar .
Operating your IP Phone 1220 139 Miscellaneous call features Some call featu res are ava ilable only if yo ur system ad ministrator configures them. Contact you r system administrator to determin e if the following call features are available.
Operating your IP Phone 1220 140 Using Call Trace without a Call Trace key Use the following procedure to use Ca ll Trace without a Call Trace key. Charging a call or char ging a forced call Use the Call Charge feature to charge a ca ll to a specific account.
Operating your IP Phone 1220 141 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone , dial the number. 1. Press the Trans sof t key.
Operating your IP Phone 1220 142 Charging a transf erred call to an account Use the following procedure to charge a transferred call to an account. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
Operating your IP Phone 1220 143 Charging a conference call to an account Use the following procedure to char ge a call to an account when yo u ad d someone to a conference call 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transfe rring the call.
Operating your IP Phone 1220 144 2. Press the Charge sof t key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference.
Operating your IP Phone 1220 145 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two linked IP Phones enab le one person to signal the oth er.
Troubleshooting Your IP Phone 1220 146 T r oubleshooting Y our IP Phone 1220 This section provides basic inform ation about troubleshoo ting your IP Phone 1220 if Virtual Office cau ses a problem. For add itional help, see “How to get help” on page 21 .
Troubleshooting Your IP Phone 1220 147 Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gateke eper database points to originating Call Server. Notify system administra tor.
Troubleshooting Your IP Phone 1220 148 Permission Denied (4) Inco rrect User ID entered. Enter correct User ID. Attempt to log on to a remote IP Phone 1120E or a IP Softphone 2050 fro m an IP Phone 1140E(some restrictions apply). Go to an IP Phone 1120E or a IP Softphone 2050 and try again, or consult your local system administra tor.
Troubleshooting Your IP Phone 1220 149 Flexible Feature Codes Use T a b l e1 1o n p a g e1 4 9 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) Network problem. Notify system administrato r if t he problem pers ists .
Troubleshooting Your IP Phone 1220 150 Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Intern.
IP Phone 1200 Expansion Module 151 IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by IP Phone 1220. The LCD Expansion Modu le is a hardware accessory that conne ct to the IP Phone and pro vides additional line appearances and fea ture keys.
IP Phone 1200 Expansion Module 152 Figure 6: LCD Expans ion Module (12-key se lf-labeling).
IP Phone 1200 Expansion Module 153 Table on page 153 provides a description of the keys and co mponents of the LCD Ex pansion Modu le. For information about installin g the Expa nsion Module, see Expansion Modules for IP Phone 1200 Series Quick In stallation Guid e (NN40050- 303).
IP Phone 1200 Expansion Module 154.
Terms you should know 155 T erms you should know Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number .
Terms you should know 156 Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message , con tact, or feature status by a flash, wink, steady on, or of f.
Terms you should know 157 Navigation keys Keys used to scroll through menus and list s appearing on the LCD display screen. Off-ho ok Any line selected to make a ca ll or receive a call.
Terms you should know 158 programmable laye rs. These keys are also used to configu re parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when access ing IP Phone features .
Index 159 Index A About the IP Phone 2004 155 Accessing display diagnostics 43 Accessory Expansion Module 11 Adjusting volume 40 Answering a call 100 Applications 26 Area Code Setup 50 AutoDial Transf.
Index 160 Ethernet port s 11 Expansion Module 151 F Feature display 156 Fixed key 15 6 Flexible Feature Code (FFC) 156 Flexible Feature Co de s 149 G Getting started 23 Goodbye key 27, 156 H Headset k.
Index 161 P Paging tone 157 Password Admin 29 Performing Diagn os tics 46 Placing a call on hold 104 Power over Ethernet 11 Privacy Release 145 Q Quit key 27 R Radio Page 131 Redial 27 Regulatory an d.
Index 162 Using Internal Call Forward 113 Using Last Number Redial 96 Using Make Set Busy 122 Using Off-ho ok dialing 86 Using On-hook dialing 87 Using Predial 92 Using Remote Call Forward 114 Using R.
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Norte l Communication Ser ver 1000 Nor tel IP Phone 1220 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be.
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