Instruction/ maintenance manual of the product 4 NEC
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TAPI User Guide Release 4.0 Part No. 77000TAPI02 April 2001 Printed in the U.S.A. (2106).
TAPI 4.0 User Guide WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity.
Table of Contents TAPI 4.0 User Guide i Using TAPI with NCS Ware 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction to TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 NEC's TAPI Implementation .
Table of Contents ii TAPI 4.0 User Guide.
Introduction to TAPI TAPI 4.0 User Guide 1 TAPI Using TAPI with NCS Ware 4.0 TAPI stands for Telephony Application Programming Interface. It is a specification by Microsoft for writing telephony-based.
Using TAPI with NCS Ware 4.0 2 TAPI 4.0 User Guide The service providers implement the telephony functions necessary to write a telephony application as specified in the TSPI. The telephone system manufacturer typically implements this layer so that all the TAPI applications can function with the telephone system.
NEC's TAPI Implementation TAPI 4.0 User Guide 3 TAPI In NCS Ware 4.0, NEC has implemented an innovative solution to overcome the problems mentioned above. The new solution does not rely on Microsoft's middleware to support remote clients and implements that functionality by itself using TCP/IP.
Using TAPI with NCS Ware 4.0 4 TAPI 4.0 User Guide As is evident from Fig. 2, when a client application registers with TAPI for controlling a telephony device such as an extension, NCS Serv will send all events happening on that device to the TAPI proxy, which will, in turn send the events to the client system's service provider.
System Requirements TAPI 4.0 User Guide 5 TAPI System Requirements In order to use TAPI applications such as Microsoft Outlook , Act 2000 or Goldmine successfully, your environment has to meet certain requirements. These requirements are given below for your reference.
Using TAPI with NCS Ware 4.0 6 TAPI 4.0 User Guide Server Installation Before you install the client software (TAPI SP), you should prepare the server system. The first step in preparing the server system is to install and configure the NCS Ware software.
Client Installation TAPI 4.0 User Guide 7 TAPI Now, you are ready to use TAPI application from your client PC. To test your client installation, launch Phone Dialer from Start=>Programs=>Accessories. Enter a number to call in the Number to Dial box and then click on Dial button.
Using TAPI with NCS Ware 4.0 8 TAPI 4.0 User Guide Restrictions and Exceptions In NCS Ware 4.0, only outbound dialing functions are supported in the TAPI gateway. With this support, a client application can make outbound calls from an extension. TAPI call control functions such as transfer, hold, park, etc.
An important point after buying a device NEC 4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NEC 4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NEC 4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NEC 4 you will learn all the available features of the product, as well as information on its operation. The information that you get NEC 4 will certainly help you make a decision on the purchase.
If you already are a holder of NEC 4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NEC 4.
However, one of the most important roles played by the user manual is to help in solving problems with NEC 4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC 4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
