Instruction/ maintenance manual of the product 5972 NCR
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NCR 5972 2x20 Customer Display Release 2.0 User ʹ s Guide BD20 ‐ 1372 ‐ A Issue F .
The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation.
Preface This manual is for hardware installer/service personnel, system integrators, field engineers, and programmers. Safety Requirements Warning: This device does not contain any user serviceable parts and should only be serviced by a qualified service technician.
0-2 Chapter 1: Introduc tion .
Chapter 1: Introduc tion 0-3 T able of Contents Chapter 1: Introduction Models .................................................................................................... 1 ‐ 1 Features ...........................................
0-4 Chapter 1: Introduc tion Chapter 3: Installation Installing the Customer Display ......................................................... 3 ‐ 1 SELV Power Source Warning .......................................
Chapter 1: Introduc tion 0-5 Enable Character Blink .................................................................. 4 ‐ 9 Disable Character Blink ............................................................... 4 ‐ 10 Move Cursor Left.
0-6 Chapter 1: Introduc tion Revision Record Issue Date Remarks A Feb 97 First issue B Nov 98 Update to include 5972 ‐ 1100 C Mar 99 Added 5963 Integrated Display Mount D Jan 03 Removed 5972 ‐ 2x00 model.
Chapter 1: Introduc tion 0-7 Radio Frequency Interference Statements Federal Communicatio ns Commission (FCC) Information to User This equipment has been tested and .
0-8 Chapter 1: Introduc tion .
Chapter 1: Introduction Models The NCR 5972 Customer Display is designed to be an optional display device for the NCR retail terminals. It can also serve as a display for any industry ‐ standard PC.
1-2 Chapter 1: Introduc tion • Power Supply • Mounting Options Table Mount, Light Gray, 16 ‐ in. Post Table Mount , Light Gray, 8 ‐ in. Post Table Mount, Light Gray, No Post • Remote Mount, 8 ‐ in.
Chapter 1: Introduc tion 1-3 LCD Models Hardware • Cables • Power Supply • Mounting Options Table Mount, Light Gray, 16 ‐ in.
1-4 Chapter 1: Introduc tion .
Chapter 2: Site Preparation This chapter describes the installation process including site considerations, operating conditions, mounting options, and connections.
2-2 Chapter 2: Site Pr eparation Storage Environment For periods up to three months: Condition Range Tem p erature ‐ 10°C to 50°C ( 14°F to 120°F .
Chapter 2: Site Pr eparation 2-3 Dimensions VFD Models Desktop Mount 17241 262 mm (10.3 in.) 162 mm (6.4 in.) 173 mm (6.8 in.) 119 mm (4.7 in.) 30 mm (1.
2-4 Chapter 2: Site Pr eparation 16-Inch Post 262 mm (10.3 in.) 15708 95 mm (3.75 in.) 561 mm (22.1 in.) 30 mm (1.2 in.) 119 mm (4.7 in.) 95 mm (3.75 in.
Chapter 2: Site Pr eparation 2-5 8-Inch Post 20131a 95 mm (3.75 in.) 356 mm (14.1 in.) 262 mm (10.3 in.) 119 mm (4.7 in.) 356 mm (14.1 in.) 30 mm (1.2 in.
2-6 Chapter 2: Site Pr eparation LCD Models Desktop Mount 15412 173 mm (6.8 in.) 139 mm (5.5 in.) 30 mm (1.2 in.) 178 mm (7.0 in.) 68 mm (2.6 in.) 178 mm (7.
Chapter 2: Site Pr eparation 2-7 Electrical Environment VFD AC Power Requirements • 120 VAC, 60 Hz (US, Canada, and others) via a wall mount power .
2-8 Chapter 2: Site Pr eparation Mounting Hole Dimensions Mounting hole dimensions for routing cables from the Customer Display to a host terminal are explained as follows. 16728 2x20 Customer Display Par al lel Cable (VFD) 497-0405676 497-0405677 4.
Chapter 2: Site Pr eparation 2-9 16727 P1 P2 P3 2x20 Customer Displa y Serial Cable ( LCD ) 497-0407636 497-0407637 4.0 0.7 13.1 2.2 P/N Meters Feet Corp. ID No. 1416-C278-0040 1416-C278-0006 Remote Integrated Type 8-Pi n Microfit Plug 24-Pin Minifit Plug 9-Pin D-Shell Receptacle 55 mm (2.
2-10 Chapter 2: Site Pr eparation .
Chapter 3: Installation Installing the Customer Display SELV Power Source Warning This device should only be powered by a (SELV) Safety Extra Low Voltage power supply source with an available power level of 5 amperes or less, and suitable for th e country of installation.
3-2 Chapter 3: Install ation Caution: The power supply cord is used as the main disconnect device. Ensure that the socket outlet is located/installed near the equipment and is easily accessible.
Chapter 3: Install ation 3-3 Power Supply Choices Power Supply Choices Group: • No Power Supply for 7452/7453 applications • Universal Input Power .
3-4 Chapter 3: Install ation RS-232 Serial Interface You can connect the Customer Display to one of the host terminal 9 ‐ pin serial connector.
Chapter 3: Install ation 3-5 Diagnostics The 5972 Customer Display has internal Power Up Diagnostics that occur soon after power ‐ up or if a Reset Display command is received from the host software.
3-6 Chapter 3: Install ation Pixel Test All Pixels are turned on for two seconds. The unit does not have the capability to determine if it passes this pixel test.
Chapter 4: Programming Set Up Firmware and software function descriptions for the NCR 5972 Retail Display are presented in this chapter.
4-2 Chapter 4: Programmi ng Set Up Retail Display Commands The following table describes the Retail Display commands supported: Command Function 1B 01 Reset.
Chapter 4: Programmi ng Set Up 4-3 Command Function 1B 1B Display ESC Character 1B 20 Select Character Set 1 (Default) 1 1B 21 Select Charac.
4-4 Chapter 4: Programmi ng Set Up Reset Display Format: 1B 01 Returns: xx yy zz • where xx is the Microcontroller status: − 00 = OK If a.
Chapter 4: Programmi ng Set Up 4-5 Erase Display Format: 1B 02 Description: This command clears all of the displayed characters by writing a space to each display position.
4-6 Chapter 4: Programmi ng Set Up Set Display State On Format: 1B 05 Description: This state is used for normal run ‐ time conditions.
Chapter 4: Programmi ng Set Up 4-7 Enable Cursor Format: 1B 07 Description: This command causes a flashing cursor to be used whenever the Display On state is in force.
4-8 Chapter 4: Programmi ng Set Up Set Screen Save Blank Format: 1B 09 Description: This command is intended to preserve the life of the display hardware unit. The firmware maintains a five ‐ minute timer that triggers this feature.
Chapter 4: Programmi ng Set Up 4-9 Turn On Screen Save Format: 1B 0B Description: This command causes one of the screen save functions (Set Screen .
4-10 Chapter 4: Programmi ng Set Up Disable Character Blink Format: 1B 0E Description: This command counteracts the Enable Character Blink. The firmware implements all new character codes with an on and holding character presentation.
Chapter 4: Programmi ng Set Up 4-11 Move Cursor Up Format: 1B 11 Description: Moves the cursor up one line. When the cursor is on the upper line, the cursor is moved to the same column on the lower line.
4-12 Chapter 4: Programmi ng Set Up Move Cursor To Specified Position Format: 1B 13 nn Range: 00 ≤ nn ≤ 27 (hex) Description: Moves the cursor to the specified position.
Chapter 4: Programmi ng Set Up 4-13 Brightness Adjustment Format: 1B 17 nn Range: 01 ≤ nn ≤ 05 Description: Adjusts the brightness of the entire display. Individual characters or display positions are not adjusted.
4-14 Chapter 4: Programmi ng Set Up Read Display ID String Format: 1B 19 Returns: 0x1A, “ NCR 5972, XXX-XXXXXXX ” Description: where 0x1A is a 1 byte string.
Chapter 4: Programmi ng Set Up 4-15 Character Sets There are three character sets pre ‐ installed. • Code 858 (International) (VFD and LCD) • Kata.
4-16 Chapter 4: Programmi ng Set Up 014 015 016 017 018 019 020 ....... ....... ....... ....... ....... ....... ....... .. ●●●●● ● .. ● .. ● ● ...... ...... ● ... ● ... .. ● . ● .. . ●●●●●● .. ● ... ● . ● . ● .
Chapter 4: Programmi ng Set Up 4-17 035 036 037 038 039 040 041 ....... ....... ....... ....... .. ●● ... ....... ....... .. ● . ● .. ... ● ... ●● .... ● .. ●●● .. ... ● ... .... ● .. .. ● .... .. ● . ● .. . ●●●●● .
4-18 Chapter 4: Programmi ng Set Up 056 057 058 059 060 061 062 ....... ....... ....... ....... ....... ....... ....... . ●●●●● . . ●●●●● . ....... ....... ... ● ... ....... ... ● ... ● ..... ● ● ..... ● .. ●● ... .
Chapter 4: Programmi ng Set Up 4-19 077 078 079 080 081 082 083 ....... ....... ....... ....... ....... ....... ....... ● ..... ● ● ..... ● . ●●●●● . ●●●●●● . . ●●●●● . ●●●●●● . . ●●●●● . ● .
4-20 Chapter 4: Programmi ng Set Up 098 099 100 101 102 103 104 ....... ....... ....... ....... ....... ....... ....... ● ...... ....... ...... ● ....... ... ●●● . ....... ● ...... ● ...... ....... ...... ● ....... .. ● ... ● .....
Chapter 4: Programmi ng Set Up 4-21 119 120 121 122 123 124 125 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... .... ● .. ... ● ... .. ● .... ....... ....... ....... ....... ... ● ... ... ● ... ... ● .
4-22 Chapter 4: Programmi ng Set Up 140 141 142 143 144 145 146 ... ● ... .. ● .... . ● ... ● . ... ● ... .... ● .. ....... ....... .. ● . ● .. ... ● ... ....... ....... ... ● ... ....... . ●●●●●● ....... ....... . ●●●●● .
Chapter 4: Programmi ng Set Up 4-23 161 162 163 164 165 166 167 .... ● .. .... ● .. .... ● .. .. ●● .. ● .. ●● .. ● .. ●●● .. .. ●●● .. ... ● ... ... ● ... ... ● ... . ● .. ●● . . ● .. ●● . . ● ... ● .
4-24 Chapter 4: Programmi ng Set Up 182 183 184 185 186 187 188 ... ● ... .. ● .... . ●●●●● . .. ● . ● .. .. ● . ● .. ....... .. ● . ● .. .. ● . ● .. ... ● ... ● .. ● .. ● .. ● . ● .. .. ● . ● .. ....... .
Chapter 4: Programmi ng Set Up 4-25 203 204 205 206 207 208 209 ....... .. ● . ● .. ....... .. ● . ● .. ....... ... ●●● . ....... ....... .. ● . ● .. ....... .. ● . ● .. ● ..... ● ... ● ... ●●●●● .. ●●●●●●● .
4-26 Chapter 4: Programmi ng Set Up 224 225 226 227 228 229 230 .... ● .. ....... ... ● ... .. ● .... .. ●● .. ● .. ●● .. ● ....... ... ● ... . ●●●● .. .. ● . ● .. ... ● ... . ● .. ●● . . ● .. ●● . .......
Chapter 4: Programmi ng Set Up 4-27 245 246 247 248 249 250 251 ....... ....... ....... ....... . ● ... ● . ....... ....... . ●●●●● . ... ● ... ....... .. ●●● .. ....... ....... ... ● ... ● ...... ....... ....... . ● ... ● .
4-28 Chapter 4: Programmi ng Set Up Code Page Katakana 000 001 002 003 004 005 006 ....... ....... ....... ....... ....... .. ●●● .. ... ● ... ....... . ●●●●● . . ●●●●● . ....... ....... .. ●●● .. .. ●●● .. ....
Chapter 4: Programmi ng Set Up 4-29 021 022 023 024 025 026 027 ....... ....... ... ● ... ....... ....... ....... ....... . ●●●●● . ....... .. ●●● .. ... ● ... ... ● ... ....... ....... ● ...... ....... . ●●●●● . .. ●●● .
4-30 Chapter 4: Programmi ng Set Up 042 043 044 045 046 047 048 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... . ●●●●● . . ● ... ● . ... ● ... ....... ....... ....... ..... ● .
Chapter 4: Programmi ng Set Up 4-31 063 064 065 066 067 068 069 ....... ....... ....... ....... ....... ....... ....... .. ●●● .. . ●●●●● . .. ●●● .. ●●●●●● . . ●●●●● . ●●●●● .. ●●●●●●● .
4-32 Chapter 4: Programmi ng Set Up 084 085 086 087 088 089 090 ....... ....... ....... ....... ....... ....... ....... ●●●●●●● ● ..... ● ● ..... ● ● ..... ● ● ..... ● ● ..... ● ●●●●●●● ... ● ... ● .
Chapter 4: Programmi ng Set Up 4-33 105 106 107 108 109 110 111 ....... ....... ....... ....... ....... ....... ....... ... ● ... ..... ● . . ● ..... ... ● ... ....... ....... ....... ....... ....... . ● ..... ... ● ... ....... ....... ...
4-34 Chapter 4: Programmi ng Set Up 126 127 128 129 130 131 132 . ●●● .. ● ....... ....... ....... ....... ....... ....... ● .. ●●● . ... ● ... ....... ....... ....... ....... ....... ....... . ● ... ● . ....... ....... ....... .
Chapter 4: Programmi ng Set Up 4-35 147 148 149 150 151 152 153 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ...
4-36 Chapter 4: Programmi ng Set Up 168 169 170 171 172 173 174 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... .... ● .. ... ● .
Chapter 4: Programmi ng Set Up 4-37 189 190 191 192 193 194 195 ....... .. ● .... ....... ... ● ... ....... ....... ....... ●●●●●● . .. ● .... ● ..... ● ... ●●●● ..... ● . ● .. ● .. ● . ●●●●● . ..... ● .
4-38 Chapter 4: Programmi ng Set Up 210 211 212 213 214 215 216 ...... ● ....... .. ● .... ....... ....... ....... ..... ● . ...... ● . ●●●●● . .. ● .... . ●●●● .. . ●●●●●● .. ●●● .. . ● ... ● . .. ● .
Chapter 4: Programmi ng Set Up 4-39 231 232 233 234 235 236 237 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ...
4-40 Chapter 4: Programmi ng Set Up 252 253 254 255 . ● . ● . ● . ● . ● . ● . ● . ● . ● . ● . ● ...... . ● . ● . ● . . ● . ● . ● . ● . ● . ● . ● ● ...... . ● . ● . ● . ● . ● . ● . ● . ● . ● .
Chapter 4: Programmi ng Set Up 4-41 Code Page 866 (Cyrillic) 000 001 002 003 004 005 006 ....... ....... ....... ....... ....... .. ●●● .. ... ● ... ....... . ●●●●● . . ●●●●● . ....... ....... .. ●●● .. .. ●●● .
4-42 Chapter 4: Programmi ng Set Up 021 022 023 024 025 026 027 ....... ....... ... ● ... ....... ....... ....... ....... . ●●●●● . ....... .. ●●● .. ... ● ... ... ● ... ....... ....... ● ...... ....... . ●●●●● . .. ●●● .
Chapter 4: Programmi ng Set Up 4-43 042 043 044 045 046 047 048 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... . ●●●●● . . ● ... ● . ... ● ... ....... ....... ....... ..... ● .
4-44 Chapter 4: Programmi ng Set Up 063 064 065 066 067 068 069 ....... ....... ....... ....... ....... ....... ....... .. ●●● .. . ●●●●● . .. ●●● .. ●●●●●● . . ●●●●● . ●●●●● .. ●●●●●●● .
Chapter 4: Programmi ng Set Up 4-45 084 085 086 087 088 089 090 ....... ....... ....... ....... ....... ....... ....... ●●●●●●● ● ..... ● ● ..... ● ● ..... ● ● ..... ● ● ..... ● ●●●●●●● ... ● ... ● .
4-46 Chapter 4: Programmi ng Set Up 105 106 107 108 109 110 111 ....... ....... ....... ....... ....... ....... ....... ... ● ... ..... ● . . ● ..... ... ● ... ....... ....... ....... ....... ....... . ● ..... ... ● ... ....... ....... ...
Chapter 4: Programmi ng Set Up 4-47 126 127 128 129 130 131 132 . ●●● .. ● ....... ....... ....... ....... ....... ... ●●● . ● .. ●●● . ... ● ... .. ●●● .. ●●●●●●● ●●●●●● . ●●●●●●● .
4-48 Chapter 4: Programmi ng Set Up 147 148 149 150 151 152 153 ....... ....... ....... ● .... ● . ....... ....... ....... ● ..... ● . ●●●●● . ● ..... ● ● .... ● . ● ..... ● ● .. ● .. ● ● .. ● .. ● ● ..... ● ● .
Chapter 4: Programmi ng Set Up 4-49 168 169 170 171 172 173 174 ....... ....... ....... ....... ....... ....... ....... ....... . ● .. ● .. ....... ....... ....... ....... ....... ....... .. ●● ... ....... ....... ....... ....... ....... ● .
4-50 Chapter 4: Programmi ng Set Up 189 190 191 192 193 194 195 .. ● . ● .. ... ● ... ....... ... ● ... ... ● ... ....... ... ● ... .. ● . ● .. ... ● ... ....... ... ● ... ... ● ... ....... ... ● ... .. ● . ● .. ●●●● .
Chapter 4: Programmi ng Set Up 4-51 210 211 212 213 214 215 216 ....... .. ● . ● .. ... ● ... ....... ....... .. ● . ● .. ... ● ... ....... .. ● . ● .. ... ● ... ....... ....... .. ● . ● .. ... ● ... ....... .. ● . ● .. ...
4-52 Chapter 4: Programmi ng Set Up 231 232 233 234 235 236 237 ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ....... ● ..... ● ● .
Chapter 4: Programmi ng Set Up 4-53 252 253 254 255 ....... ....... ....... ....... ● .. ● ... ● ..... ● ....... ....... ● .. ● . ● . . ●●●●● . . ●●●● .. ....... ●● . ●● . ● . ● ... ● . . ●●●● .. .
4-54 Chapter 4: Programmi ng Set Up .
Chapter 5: Service Safety Requirements Carefully follow these safety requirements before servicing the Retail Display: Warning: This device does not contain any user serviceable parts and should only be serviced by a qualified service technician.
5-2 Chapter 5: Service Caution: This device should only be powered by a (SELV) Safety Extra Low Voltage power supply source with an available power level of 5 amperes or less, and suitable for the country of installation.
Chapter 5: Service 5-3 Servicing the Display Warning: Before servicing the equipment plug your safety strap into a proper grounding outlet. Failure to do so could damage the equipment.
5-4 Chapter 5: Service Servicing the VFD or LCD If the unit still does not perform properly, you need to replace the display.
Chapter 5: Service 5-5 1. Remove only two cabinet screws. 14540 (2) Bracket Screws (2) Cabinet Screws 14540 2. Remove the PC board. 3. Disconnect the board from the 24 ‐ position connector.
5-6 Chapter 5: Service 6. Replace the cover and secure it with cabinet screws (2). 7. Reassemble the faulty board and mail it to NCR Customer Services for repair.
An important point after buying a device NCR NCR 5972 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NCR NCR 5972 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NCR NCR 5972 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NCR NCR 5972 you will learn all the available features of the product, as well as information on its operation. The information that you get NCR NCR 5972 will certainly help you make a decision on the purchase.
If you already are a holder of NCR NCR 5972, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NCR NCR 5972.
However, one of the most important roles played by the user manual is to help in solving problems with NCR NCR 5972. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NCR NCR 5972 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
