Instruction/ maintenance manual of the product X550 NComputing
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www.ncom puting.com Important Notices Please note that reproduction of this User Guide in whole or in par t, without express written permission from NC omputing, is not permitted.
X550 User Guide Page 3 Contents Safety Information ................................................................................................. 4 Regulatory Compliance...............................................................................
X550 User Guide Page 4 Safet y Informati on Refer to t he f ollowing to prevent any physical inju ry or loss of assets c aused by dam age to the product.
X550 User Guide Page 5 Regulator y Complia nce FCC Information This equipment has been tested and found to comply with the limits f or a class B digital device, pursuant to part 15 of the FCC Rules. These limits are desi gned to provide reasonable protection ag ainst harmful interf erence in a residential installation.
X550 User Guide Page 6 MIC Certification Information X550 PCI Card 1. ( ): NComputing X-series(X550) 2. : 3. / : / 4. : NCC-X550(B ) XD2 Access Device 1. ( ): NComputing X-series(XD2) 2. : 3. / : / 4. : NCC-XD2(B) ( B ) , . X550 PCI Card XD2 Access Device FTP STP Cable .
X550 User Guide Page 7 Product O verview The X550 desktop virtualization kit includes a license f or NComputing vSpace software, one X550 PCI card, and f ive XD2 access dev ices.
X550 User Guide Page 8 Minimum S yste m Require ments Host PC The host PC operat ing system can be W indo ws Server 2003 R2 SP2 ( Standard or Enterprise Edition, 32-bi t) or Ubuntu Linux . P lease v isit the support section of the NComputing website for the latest opera ting system support in formation.
X550 User Guide Page 9 Inst all the Har dw are Before attemptin g to i nstall the X550 Kit, v erify that your W i ndows or Linux OS i s supported by vSpace, and that the O S is properly installed, updated and all devices viewable in the OS device manager are working properly.
X550 User Guide Page 10 4. Insert one X 550 PCI card and secure the bracket to t he chassis with a retaining screw (or other fastening mechanism specific to your PC).
X550 User Guide Page 11 Connect Peripheral Devices Connect each access device to a port on t he PCI card usin g high quality Cat 5e or shielded Cat 6 cables.
X550 User Guide Page 12 Inst all the NCo mputin g vS p ace S of tw are Turn on the host PC. After W indow s starts, it will autom atically bring up a dialog box called “Found New Hard ware W izard.
X550 User Guide Page 13 At the installation "W elcome" screen, close all running programs, and click on t he "Next" button. Read the antivirus and firewall warning screen, f ollow the applicable instructions, and click on the "Next" button.
X550 User Guide Page 14 At the product terms of use scr een, r ead the t erms of use document and optionally pr int it out. When you are finished, click the "I a gree" checkbox, and then cli ck "Next.
X550 User Guide Page 15 Note: This password only applies to the vSpace sof tware installed on this PC. Resetting a forgotten password w it h require reinstalling the vSpace software. Note: T he NComputin g Administration Console allows y ou to administer v Space software and pa ram eters associated with the access dev ices on this PC.
X550 User Guide Page 16 Note: I t is recommended that all users have their own user accounts to enable control of their ow n set tings. If y ou click on the “Yes” button, the s creen shot bel ow shows t he “Local Users and Groups” W indows utility that will be displayed on an ot herwise blank overlay screen.
X550 User Guide Page 17 Note: You must reboot the computer bef ore you can use the vSpace software or the access devices connected to the host PC..
X550 User Guide Page 18 Product Re gistr ation The X550 PCI card contains an embedded hardware license which allow it to support up to f ive access de vices. When f irst installed, the X550 starts a trial license w hich permits you to use full f unctionality of up to f ive attached access devices f or the next 30 days.
X550 User Guide Page 19 At any time during the registration process, you can use the "Back" button to return to a previous screen to change your entries, and you can also click on the "Cancel" button to cancel the process at that point.
X550 User Guide Page 20 The "Select registration method" screen allows you to pick how you will reg ister your X550 PCI card. Remember that successful registration is necessary f or the X550 card to function past the initial 30 days.
X550 User Guide Page 21 You will then see a registration pro gr ess ba r on the "On-li ne Registration process" screen. O nce the online reg istration process has completed, you can view the results, including which PCI card(s) w ere successfully registered.
X550 User Guide Page 22 In the next window, you see the user information previously enter ed and the PCI card numbers chosen for registration. Confirm that the information is correct and click on the "Next" button to complete the process. In the nex t screen, you select where to store the f ile that must be emailed to NComputing.
X550 User Guide Page 23 Once the f ile is created, you can copy it t o another PC, if necessary. Email that f ile to registration@ncomputing.com. You will receive a n immediate email reply conf irming t hat the r egistration information reached NComputing.
X550 User Guide Page 24 The next w indo w allows y ou to specify a disk directory where you ha ve stored you r returned license file(s). The regis tration program will search through the specified disk directory ( it can be on a USB disk-on-k ey device) looking for the specific license f ile that m atches the X 550 PCI card(s) installed in this PC.
X550 User Guide Page 25 Up dati ng the vSp ace Sof tw are Once you have succes sfully completed the registration process, you can update t he software direct ly over the Int ernet by selecting “Update vSpace” f rom t he “Start” menu (provided you are within 12 months of the initial purchase or have signed up f or extended maintenance).
X550 User Guide Page 26 If there is a new version available, click on the “Download” butt on t o start the update process. W hen the dow nload is complete: 1) if you previously used the opt ions b.
X550 User Guide Page 27 Using the v Sp a ce Console Start the management console f rom the W in dows St art menu. The application is called, "vSpace Console.
X550 User Guide Page 28 Example of message receiv ed f rom another vSpace user Disable (or Enable) vSpace A lef t-click on the Disab le (or Enable – if already disabled) option f rom the system tray icon brin g s up this “do you want to reboot” screen.
X550 User Guide Page 29 Local Settings The "Local Sett ings" tr ee allows you to see and chang e settings f or t his host PC. Right clicking on “Local Settings” and selecting “Export L.
X550 User Guide Page 30 By right-clicking on the “X550 PC I Card,” you can: Display or modify the properties defined for that particular PCI Card. NOTE: All stations attache d to the same X550 PC I card w ill use the same resolution and color dep th.
X550 User Guide Page 31 Right clicking a station in the left window , allows you t o force that station (and associated user session) to stop. You can also choose t o send a message to t he screen of the user session currently running on that station.
X550 User Guide Page 32 If you right c lick directly on a “station number,” you can access three tabs of available information. T he "Applic ation load ed" t ab shows all the appli cations r unning on that station’s session.
X550 User Guide Page 33 The “Station Settings” tab shows parameters t hat can be set for each station. The parameters configurable f rom this window are: • Station name : The “provi sioned name” of the station.
X550 User Guide Page 34 • A u tomati cally turn station on when system starts : If you unset t his c heckbox the station (and its monitor) will not start w hen t he system boots up. This is normally left defaulted to on; ot herwise, you will have to manually start t he station from this administration console.
X550 User Guide Page 35 Information & Settings The "Product Information" item shows inf ormation about the installed terminal services software, such as product nam e, build dat e, version string and vendor information. (You cannot modify these values.
X550 User Guide Page 36 The "System Settings" item shows the f ollowing settings for the t erminal ser vices software. Double-clicking on the name o f the setting allows you t o adjust it, unless it is read-only, which is specified below . • Maximum number of stations (incl.
X550 User Guide Page 37 required for certain applications to behave properly . You can set this either on or off. • A d minist rator Password : whether an administrator passw or d is set.
X550 User Guide Page 38 USB-Device A ssi gnment(s) In the "USB-Device Assignment(s)" item, you can control what USB ports on the host PC are connected to which access device (station). To use t his function, navigate t he tree t o select a connected USB device.
X550 User Guide Page 39.
X550 User Guide Page 40 W hen you click on the "Apply" butt on, changes to the USB-Device assignments are saved. T o discard changes, simply navigate to another tr ee item or close t he console without clicking on the "Apply" button, but you will be r eminded that you m ay wish to save the settings you made.
X550 User Guide Page 41 W arrant y and T roubl eshooting You can download the applicable hardware warranty for your reg ion by v isiting the Download center in t he Support section of the NComputing website at www.
X550 User Guide Page 42 Glossar y A c cess de vice (XD2) : a multi-user computing station using NComputing patented technology. It doesn't use a CPU, VGA, or main chipsets. It shares resources of the Host PC using NComputing vSpace software and a PCI card containing a system on c hip (SoC).
An important point after buying a device NComputing X550 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NComputing X550 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NComputing X550 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NComputing X550 you will learn all the available features of the product, as well as information on its operation. The information that you get NComputing X550 will certainly help you make a decision on the purchase.
If you already are a holder of NComputing X550, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NComputing X550.
However, one of the most important roles played by the user manual is to help in solving problems with NComputing X550. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NComputing X550 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
