Instruction/ maintenance manual of the product SP706030 Multiquip
Go to page of 82
P AR TS MANUAL THIS MANU AL MUST A CCOMP ANY THE EQUIPMENT A T ALL TIMES. T o find the latest revision of this publication, visit our website at: www .
P A GE 2 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) Engine exhaust and some of its constituents, and some dust created of California to cause cancer , birth defects and other repr oductive harm.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 3 Grinding/cutting/drilling of masonry , concrete, metal and other materials with silica in their composition may give off dust or mists containing crystalline silica.
P A GE 4 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) T ABLE OF CONTENTS SP7060 Str eetPr o Series Pr ofessional Pavement Saw Proposition 65 W ar ning .................................................. 2 Silicosis/Respiratory W ar nings .
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 5 P AR TS ORDERING PROCEDURES www .multiquip .com Or dering par ts has never been easier! Choose fr om three easy opt.
P A GE 6 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) EXPLANA TION OF CODE IN REMARKS COLUMN The follo wing section e xplains the diff erent symbols and remarks used in the P ar ts section of this manual. Use the help numbe rs f ound on the bac k page o f the manual if th ere are any questions .
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 7 SUGGESTED SP ARE P AR TS SP7060 SA W 1 T O 3 UNITS WITH DEUTZ TURBO DIESEL ENGINE Qty . P/N Description 1.........37094 ...................SWITCH, T OGGLE F-N-R 1....
P A GE 8 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) MO DEL SE RIA L NO . KEEP HANDS CLEAR W ARNING! KEEP FEET CLEAR W ARNING! When Larger Blade and Guard is Installed, Belt Drive MUST Be Changed to Proper Size. See Owners Manual.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 9 NAMEPLA TES AND DECALS NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37367 DECAL, ST A Y LEVEL HANDLE WHITE 2 2 38232 DECAL, MQ MUL TIQUIP 5.93 X 7.45 2 3 38235 DECAL, MQ SP7060 2 4 SERIAL T AG .
P A GE 10 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) INCH MM 0 25 50 0 1 2 3 75 100 125 150 175 200 230 255 280 305 330 355 380 15 9 10 11 12 13 14 4 5 6 7 8 WATER PUMP OFF ON ON WATER OFF BRAKES: This saw is equipped with parking brakes.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 11 CONTROL P ANEL DECALS NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37361 DECAL, MAINTENANCE, 7000 SERIES 1 2 37354.
P A GE 12 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) ELECTRICAL CONTROL ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 13 ELECTRICAL CONTROL ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 406000 SWITCH, ROCKER CH# M-58031-01 2 2 4060 17 IGNITION SWITCH, WITH KEYS ..................
P A GE 14 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) CONSOLE MOUNTS ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 15 CONSOLE MOUNTS ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 20742 ISOLA T OR, RB2 RING/BUSHING 4 2 20743 W .
P A GE 16 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) REAR CONSOLE ACCESS P ANEL ASSY . 6 5 1 8 2 3 7 9 4.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 17 REAR CONSOLE ACCESS P ANEL ASSY . NO . P AR T NO . P AR T NAME QTY .
P A GE 18 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) LIGHT CONNECTOR/DASH ACCESS ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 19 LIGHT CONNECTOR/DASH ACCESS ASSY . NO . P AR T NO . P AR T NAME QTY .
P A GE 20 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) BEL T AND ENGINE GUARDS ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 21 BEL T AND ENGINE GUARDS ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 0166 SCREW , HHC 3/8 - 16 X 7/8 5 3 15503 KNOB, COMFOR T 1 4 37202-353 GU ARD , BEL T DRIVE .
P A GE 22 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) DEPTH INDICA TOR/STOP SWITCH ASSY . (OLD STYLE).
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 23 NO . P AR T NO . P AR T NAME QTY . REMARKS 1 10024 NUT , NYLOC 1/4 - 20 2 2 37155 PULLEY , CABLE .75 OD 1 3 37235 BASE, SA W DEPTH INDICA T OR 1 4 37240 PULLEY , CABLE .
P A GE 24 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) DEPTH INDICA TOR/STOP SWITCH ASSY . (NEW STYLE) 2 9 12 20 7 1 1 18 1 2 5 6 19 13 19 10 14 10 10 4 8 10 4 16 17 9 .
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 25 DEPTH INDICA TOR/STOP SWITCH ASSY . (NEW STYLE) NO . P AR T NO . P AR T NAME QTY .
P A GE 26 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) F-N-R ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 27 F-N-R ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 * 576003 SNAP RING - HO-185 1 2 * 460021 BEARING, ROLLER.
P A GE 28 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) FUEL ASSY . 13 15 14 12 2 5 6 3 10 2 12 1 1 8 8 1 7 9 4.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 29 FUEL ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 19473 CLAMP , HOSE WORM # 2 6 2 19633 BUSHING, R UBBER FUEL D APCO 10672 4 3 29509 CAP , FUEL T ANK 2.
P A GE 30 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) BA TTER Y ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 31 BA TTER Y ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 0166 SCREW , HHC 3/8 - 16 X 7/8 1 2 0655 SCREW , HHC.
P A GE 32 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) ST A Y -LEVEL HANDLEBARS ASSY . 2 6 7 22 22 8 9 9 9 10 10 12 12 15 16 17 18 19 19 23 20 21 21 13 13 14 14 1 1 1 1.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 33 ST A Y -LEVEL HANDLEBARS ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37085 BEARING, 1.25" T AP BASE 1 2 37239 SHAFT , CROSSDRIVE SLH 1 3 37119 RECEIVER, SLH HANDLEBAR LH 1 4 37120 RECEIVER, SLH HANDLEBAR RH 1 5 37125 BEARING, PLAIN 1.
P A GE 34 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) HANDLEBAR BOOT ASSY . 1 3 4 2.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 35 HANDLEBAR BOOT ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37117 BOO T ASSY .
P A GE 36 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) W A TER SYSTEM ASSY . 3 2 4 2 5 1 3 6 7.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 37 W A TER SYSTEM ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 38313 FITTING, BRASS (F) 3/4 GHT SWIVEL 3/8 MNPT 1 2 37813 FITTING, 90 1/2MP - 3/8FP 2 3 37311 BALL V AL VE, BRASS 3/8 MNPT X FNPT 2 4 37533 HOSE ASSEMBL Y , W A TER SYSTEM 76.
P A GE 38 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) ENGINE ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 39 ENGINE ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 35396 ENGINE, DEUTZ 60HP BF3L2011 TRBO DSL 1 2 2299 SCREW , HHC M8 - 1.
P A GE 40 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) THROTTLE CONTROL ASSY . 1 2 3 7 8 5 4 9 6.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 41 THROTTLE CONTROL ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37212 THRO TTLE 1 2 37256 BRACKET , THRO TTLE.
P A GE 42 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) ENGINE MOUNTS ASSY . 1 1 1 5 8 4 3 3 14 14 14 14 15 15 15 15 6 6 9 2 10 4 7 7 7 10 12 13 12 10 10.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 43 ENGINE MOUNTS ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37491 MOUNT , RH ENGINE 1 2 37100 MOUNT , LH ENG.
P A GE 44 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) AIR CLEANER ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 45 AIR CLEANER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37151 HOSE ASSY , AIR INT AKE 1 2 10434 CLAMP , HO.
P A GE 46 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) MUFFLER ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 47 MUFFLER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 * 285003 EXHA UST , 12" EXTENSION 1 2 * # 570005 CLAMP , MUFFLER 2-1/2" 5/16 U-BOL T 2 3 * # 8131 NUT , FINISH L.
P A GE 48 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) LIFT BAIL ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 49 LIFT BAIL ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37114 SP ACER, DEUTZ ENGINE LIFTING BRA CKET 1 2 37115 BRACKET , DEUTZ ENGINE LIFTING .................
P A GE 50 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) PLA TFORM GUARDS/REAR POINTER ASSY . 6 7 8 9 9 10 10 10 13 14 12 15 5 5 1 2 4 4 3 1 1 16.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 51 PLA TFORM GUARDS/REAR POINTER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37185 GU ARD , BLADESHAFT PULLEY ............................. 1 ..................
P A GE 52 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) WHEEL DRIVE ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 53 WHEEL DRIVE ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37102 MOUNT , WHEEL MO T OR 1 2 37095 WHEEL, 12 X .
P A GE 54 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) FRONT AXLE ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 55 FRONT AXLE ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37106 FRONT AXLE W/A 1 2 933246 W ASHER, FLA T 5/8 SAE GRD9 YZ 2 3 06505-008 SCREW , HHC 5/8 - 11 X 1.
P A GE 56 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) HYDRAULIC SYSTEM ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 57 HYDRAULIC SYSTEM ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37113 PUMP , 24V DC LIFT - HYDROGEAR 1 2 306006 FIL TER, TRANSAXLE 1 3 25617 FIL TER HEAD , TRANSAXLE 1 4 37121 LIFT CYLINDER ASSEMBL Y 1 5 37211 CYLINDER, BRAKE 2" X 1.
P A GE 58 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) ENGINE PIVOT CYLINDER ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 59 ENGINE PIVOT CYLINDER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 * 37445 V AL VE, CHECK 2 2 * 37446 V AL VE, CAR TRIDGE 4-W A Y 2-POSITION 1 3 * 37447 SOLENOID COIL 12VDC 1 4 * 37448 PIST ON, PILO T 1 5 * 37449 PIST ON, BA CKUP RING .
P A GE 60 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) HYDRAULIC HOSES ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 61 HYDRAULIC HOSES ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37475 HOSE ASSEMBL Y , #4 LP 1 2 37476 HOSE AS.
P A GE 62 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) HYDRAULIC FITTINGS AND CLAMPS ASSY . 22 2 1 1 12 15 7 13 14 4 13 12 2 22 10 10 19 18 20 10 1 8 5 9 16 3 3 17 21 3.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 63 HYDRAULIC FITTINGS AND CLAMPS ASSY . NO . P AR T NO . P AR T NAME QTY .
P A GE 64 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) FRONT POINTER ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 65 FRONT POINTER ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37182 POINTER 1 2 582008 BUSHING, FLANGE 1.
P A GE 66 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) BEL T DRIVE ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 67 BEL T DRIVE ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37001 PLA TE, ENGINE AD APTER-DEUTZ 1 3# SHAFT , E.
P A GE 68 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) BEL T DRIVE ASSY . (CONTINUED).
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 69 BEL T DRIVE ASSY . (CONTINUED) NO . P AR T NO . P AR T NAME QTY . REMARKS 37 37134 BLADE SHAFT ASSY . 1 38 926790 PIN, DO WEL 3/8 X 1-3/4 ...........................
P A GE 70 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) DRIVE PULLEY ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 71 DRIVE PULLEY ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 * 37011 PULLEY , 3.3 10 3V 4.5 1A ........................................ 1 .............. FITS 26", 30", 36" BEL T DRIVE 1# 37154 PULLEY , 4.
P A GE 72 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) BLADESHAFT ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 73 BLADESHAFT ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 * 37108 HOUSING, BLADESHAFT 1 2 * 37111 BLADESHAFT .
P A GE 74 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) 16", 20", 26" BLADEGUARD ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 75 16", 20", 26" BLADEGUARD ASSY . NO . P AR T NO . P AR T NAME QTY .
P A GE 76 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) 30", 36" BLADEGUARD ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 77 30", 36" BLADEGUARD ASSY . NO . P AR T NO . P AR T NAME QTY .
P A GE 78 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) OPTIONAL WEIGHT KIT ASSY ..
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 79 OPTIONAL WEIGHT KIT ASSY . NO . P AR T NO . P AR T NAME QTY . REMARKS 1 37829 WEIGHT KIT 1.
P A GE 80 — SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11) TERMS AND CONDITIONS OF SALE — P AR TS P A YM ENT TERM S T erms of payment for par ts are net 30 d ays . FREIG HT POLICY Al l par t s ord er s wil l be shi p pe d c o ll ec t or prepaid with the charges added to the inv oice.
SP7060 SERIES MUL TIQUIP SA W — P ARTS MANU AL — REV . #5 (05/06/11)— P A GE 81 NOTES.
P AR TS MANUAL Y our Local Dealer is: HERE’S HOW TO GET HELP PLEASE HA VE THE MODEL AND SERIAL NUMBER ON-HAND WHEN CALLING UNITED ST A TES Multiquip Corporate Offi ce MQ P ar ts Department 18910 Wilmington A v e. Carson, CA 90746 Contact: mq@multiquip.
An important point after buying a device Multiquip SP706030 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multiquip SP706030 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multiquip SP706030 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multiquip SP706030 you will learn all the available features of the product, as well as information on its operation. The information that you get Multiquip SP706030 will certainly help you make a decision on the purchase.
If you already are a holder of Multiquip SP706030, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multiquip SP706030.
However, one of the most important roles played by the user manual is to help in solving problems with Multiquip SP706030. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multiquip SP706030 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center