Instruction/ maintenance manual of the product 9820TM Monarch
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TC9830SM Rev. B 7/98 ©1996 Monarch Marking Systems, Inc. All rights reserved. Monarch ® 9820™/ 9830™/ 9835™ Printers P u b l i s h e d b y t h e T e c h n i c a l C o m m u n i c a t i o n s D e p a r t m e n t . P r i n t e d i n t h e U . S .
i Table of Contents CHAPTER 1 PRINTER OVERVIEW & INSTALLATION --------------------------------------------- 1 PRINTER FEATURES ---------------------------------------------------------------------.
ii TC9830SM Rev. B 7/98 Confidential FEED ASSEMBLY ------------------------------------------------------------------------------------------------------------------ 11 Platen Module -----------------.
TC9830SM Rev. B 7/98 Confidential iii CHAPTER 6 SERVICE PROCEDURES -------------------------------------------------------------- 27 MAINTENANCE OVERVIEW ----------------------------------------------.
iv TC9830SM Rev. B 7/98 Confidential APPENDIX A PRINTER ERROR/STATUS CODES ----------------------------------------------- 43 READING AN ERROR LABEL ---------------------------------------------------.
TC9830SM Rev. B 7/98 Confidential v List Of Tables Table 1 – 1 Daughter Board DIP Switches ................................................................................................................ 4 Table 1 - 2. Exterior Rear (SW2 and SW3) DIP Switch Settings .
vi TC9830SM Rev. B 7/98 Confidential Figure B- 4. CN 4 Control Panel ............................................................................................................................. 52 Figure B- 5. CN 5 Coax/Twinax Interface .............
TC9830SM Rev. B 7/98 Confidential vii Safety Summary Warning and caution messages appear throughout this manual. They alert you to potentially safety hazards or potential damage to equipment. The messages and there meaning are shown below. WARNING Calls attention to improper practices that could result in a potentially serious, even lethal injury.
viii TC9830SM Rev. B 7/98 Confidential.
July 1998 TC98 30SM Rev. B 7/98 Confidential 1 CHAPTER 1 PRINTER OVERVIEW & INS TALLATION PRINTER FEATURES The 9820/9830/9835 printers are on-line table-top printers that accepts Monarch Printer Control Language II (MPCLII) data structure. They use a 203 dpi thermal printhead for printing.
9820/9830/9835 Service Manual Printer Overview and Installation 2 TC9830SM Rev. B 7/98 Confidential July 1998 Fuse, Inlet Module: 4.0 amp, 250 V Slo-Blow® (1 required) Fuse, Main PCB 7.
Printer Overview and Installation 9820/9830/9835 Service Manual July 1998 TC98 30SM Rev. B 7/98 Confidential 3 UNPACKING THE PRINTER 1. Clear a work area approximately four feet wide. 2. Open shipping carton top flaps. 3. Remove the Documentation Package.
9820/9830/9835 Service Manual Printer Overview and Installation 4 TC9830SM Rev. B 7/98 Confidential July 1998 1. Locate Upper or Lower DIP Switch block as shown in Figure 1-3. 2. Turn printer off and change individual DIP switches as required. Use Table 1-1 as a guide.
Printer Overview and Installation 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 5 Table 1 - 2 . Exterior Rear (SW2 and SW3) DIP Switch Settings Upper DIP Switches: SELECTIO.
9820/9830/9835 Service Manual Printer Overview and Installation 6 TC9830SM Rev. B 7/98 Confidential July 1998 Lower DIP Switches: SELECTION 12345678 DEFAULT Flow Control XON/XOFF ON OFF RTS/CTS OFF ON.
July 1998 TC9830SM Rev. B 7/98 Confidential CHAPTER 2 FUNCTIONAL DESCRIPTION OVERVIEW OF MODULES • Power Transformer Assembly (Power Supply and Distribution) • Control Board Assy.
9820/9830/9835 Service Manual Functional Description 8 TC9830SM Rev. B 7/98 Confid ential July 1998 Power Transformer Assembly The power transformer assembly is located beneath the printer’s back co.
Functional Description 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 9 Power Conversion Power conversion interface receives AC and DC voltage from the Power Transformer assembly. 35VAC is converted to +12VDC and -12VDC, while the 40VDC input is converted to +25VDC and +5VDC.
9820/9830/9835 Service Manual Functional Description 10 TC9830SM Rev. B 7/98 Confid ential July 1998 RS-232 interface This interface allows connection to devices capable of RS-232 communications. The interface is incorporated in the microcontroller and has DIP switches to set communications parameters.
Functional Description 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 11 Ribbon Spool Drive Motors wo DC ribbon drive motors are mounded to the back of the module wall. Each motor drives a ribbon spool. The motors are connected directly to the Control Board Assembly via separate two-wire harness.
9820/9830/9835 Service Manual Functional Description 12 TC9830SM Rev. B 7/98 Confid ential July 1998 Printhead Locking Printhead release knob is used to release the print module from its open position.
July 1998 TC9830SM Rev. B 7/98 Confidential 13 CHAPTER 3 TROUBLESHOOTING This chapter contains suggestions for diagnostic and repair actions. PRELIMINARY CHECK The following checks should be made before going further: 1.
9820/9830/9835 Service Manual Troubleshooting 14 TC9830SM Rev. B 7/98 Confidential July 1998 EVALUATION OF A 754 ERROR (OUT OF RIBBON) This error occurs whenever the ribbon stops turning. This can happen if the motors are not working, the stock is binding, the platen is sticky, or if any condition is present that prevents ribbon rotation.
Troubleshooting 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 15 The external Coax/TwinAx Interface is a 15 position connector into which is plugged either a Coax adapter cable or a TwinAx adapter cable. (All electronic activity for the serial port is limited to the Control Board Assembly.
9820/9830/9835 Service Manual Troubleshooting 16 TC9830SM Rev. B 7/98 Confidential July 1998 PROBLEM SUGGESTED ACTION Partially printed data Check for status code on LCD. Verify wide/narrow printhead adjustment. Perform sensor display service test. Verify ribbon installed correctly.
July 1998 TC9830SM Rev. B 7/98 Confidential 19 CHAPTER 4 DIAGNOSTICS If you have any problems using SENDFILE, refer to the Sendfile Manual on your Service CD-ROM.
9820/9830/9835 Service Manual Diagnostics 20 TC9830SM Rev. B 7/98 Confidential July 1998 Figure 4- 1 . Test Labels The first test label prints firmware version and current printer configuration in I packet format (refer to the printer’s Packet Reference Manual ).
Diagnostics 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 21 applies only when you are in Data Dump mode. Serial Loop Back Test This test evaluates serial port circuits on the Control Board Assembly (nothing external to the Control Board), so communication setting DIPs 1 through 10 do not affect this test.
9820/9830/9835 Service Manual Diagnostics 22 TC9830SM Rev. B 7/98 Confidential July 1998.
July 1998 TC9830SM Rev. B 7/98 Confidential 23 CHAPTER 5 TESTS AND ADJUSTMENTS SERVICE TESTS The following tests are described in this section: • Voltage Tests • Continuity Tests • Supply Quality NOTE: Sensor tests are described in Chapter 8, “Supply Sensing Systems.
9820/9830/9835Service Manual Confidential Tests and Adjustments 24 TC9830SM Rev. B 7/98 Confidential July 1998 5. Following a totals number, the routine prompts another response. Any entry other than Y results in an abort. 6. Press D to return to the Sensor Display screen or press L to exit the Sensor Display test sequence.
Tests and Adjustments Confidential 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 25 1. Ensure printer is in Normal Mode with the printhead Wide/Narrow detents set to Wide. 2. Loosen locking screw and set eccentric at the nominal position (vertical for take-up roller, horizontal for supply roller).
9820/9830/9835Service Manual Confidential Tests and Adjustments 26 TC9830SM Rev. B 7/98 Confidential July 1998.
July 1998 TC9830SM Rev. B 7/98 Confidential 27 CHAPTER 6 SERVICE PROCEDURES MAINTENANCE OVERVIEW This chapter describes removal and replacement procedures for the following assemblies: Operator Contro.
9820/9830/9835 Service Manual Service Procedures 28 TC9830SM Rev. B 7/98 Confidential July 1998 POWER TRANSFORMER ASSEMBLY Maintenance of the Power Transformer involves • removing/reassembling the power transformer. • removing/reassembling the bridge rectifier.
Service Procedures 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 29 1. Release wires from loop holder 2. Remove six wires leading to the transformer. 3. Remove flange screw fastening green wire from the AC Inlet to the Control Board Assembly.
9820/9830/9835 Service Manual Service Procedures 30 TC9830SM Rev. B 7/98 Confidential July 1998 • ribbon motors and print assembly. Figure 6- 4 . Print Assembly TOOLS/MATERIALS REQUIRED: • Phillips Screwdriver • Flat-head Screwdriver • Ribbon spool intermediate gear retaining clip.
Service Procedures 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 31 Print Assembly Removal 1. Remove two screws holding pivot retainers to the frame. 2. Lift the upper supply guide and remove the retainer pins from the upper supply guide.
9820/9830/9835 Service Manual Service Procedures 32 TC9830SM Rev. B 7/98 Confidential July 1998 5. Unlatch the bearing block latch on each side of the platen roller by inserting a small blade screwdriver between the latch and the platen frame.
Service Procedures 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 33 Lower Supply Guide Replacement 1. Reinstall sensor harness through retainer loops. 2. Align guide frame with notches in platen frame. 3. Press down on guide frame until latches engage the platen frame.
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July 1998 T C9830SM Rev. B 7/98 Confidential 35 CHAPTER 7 USING FLASH FLASH DOWNLOADING PROCEDURES The following information should be used as a guideline for programming a 9800 series printer using DOS- Flash Download Utility. NOTE: Close all applications to prevent any conflicts with the communications ports on your PC.
9820/9830/9835 Service Manual Using Flash TC9830SM Rev. B 7/98 Confidential July 1998 36.
July 1998 TC9830SM Rev. B 7/98 Confidential 37 CHAPTER 8 SUPP L Y SENSING SYSTEMS Several supply sensing systems have been used for the 9800 series printers. This chapter contains: • Supply detection and tracking for each printer. • A description of the supply deflector, Bi-cell emitter, lower supply guide, and Bi-cell sensor.
9820/9830/9835 Service Manual Supply Sensing Systems TC9830SM Rev. B 7/98 Confidential July 1998 38 LOWER SUPPLY GUIDE/BI- CELL SENSOR The supply guide assembly spans the feed module frame just behind and below the platen roller. It sits within two détentes on each frame edge to maintain proper positioning.
Supply Sensing Systems 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 39 meet, the threshold count is calculated as the sum of half of the differential between the Low and Hi AD counts captured plus the Low count. When a valid BOF has been found it is saved and used as the threshold for the TOF.
9820/9830/9835 Service Manual Supply Sensing Systems TC9830SM Rev. B 7/98 Confidential July 1998 40 20. Remove gray scale and test printer with customer’s supplies. Figure 8- 1 . Bi-Cell Sensor Adjustment NOTE: A hood covers the adjusting screw on the back of the housing.
Supply Sensing Systems 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 41 SENSOR SETUP WITH VERSION 5.2 OR GREATER Manufacturing sets all three sensors before a printer is shipped. Service needs to adjust the sensor if a sensor component fails in the field or for specific customer supplies.
9820/9830/9835 Service Manual Supply Sensing Systems TC9830SM Rev. B 7/98 Confidential July 1998 42 Version 5.2 or greater: For the new V5.2 system there will be transmissive, reflective, non-index (continuous), and center aperture.
July 1998 TC9830SM Rev. B 7/98 Confidential 43 APPENDIX A PRINTER ERROR/S TA TUS CODES This section contains the error/status codes used with the 9800 series printers. These same codes are called status codes when they are displayed on the Control Panel LCD; and error codes when they are part of Diagnostics “Status Polling” test sequences.
9820/9830/9835 Service Manual Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July 1998 44 010 Field ID number is outside range 0 to 999 . 011 Field length exceeds 2710 . 012 Row field position is greater than maximum stock dimension. 013 Column field position is greater than maximum stock dimension.
Printer Error/Status Codes 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 45 104 Batch mode must be N (new) or U (update). 105 Batch separator must be 0 (Off) or 1 (On) in the batch control field. 106 Print multiple is outside range 1 to 999 .
9820/9830/9835 Service Manual Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July 1998 46 256 Ribbon selection must be 0 (direct) or 1 (transfer). 257 Feed mode must be 0 (continuous) or 1 (on-demand). 258 Supply position is outside range.
Printer Error/Status Codes 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 47 325 Duplicating direction must be 0 (insert after) or 1 (insert before) in duplicate fields for graphics. 327 Amount of row adjustment must be 0 to 999 dots in duplicate fields for graphics.
9820/9830/9835 Service Manual Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July 1998 48 427 Format name is invalid. Valid name is 1 - 8 characters inside quotes or "" for a printer-assigned name. Press Clear and try to continue.
Printer Error/Status Codes 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 49 752 Printer sensed a mark in wrong place. 753 Printer sensed a mark that is too long. 754 The printer is either out of ribbon or ribbon is jammed. 755 Printhead is open.
9820/9830/9835 Service Manual Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July 1998 50 HARD PRINTER FAULTS (900 - 910) Errors 900 to 910 are hard printer faults. If a 900 series error is displayed, turn the printer off, then cycle on again.
July 1998 TC9830SM Rev. B 7/98 Confidential 51 APPENDIX B CONNECTORS AND CABLES This appendix contains charts of the pinouts for the Control Board Assembly connectors 1 F PP STROBE bar 1 2 LC PD00 3 L.
9820/9830/9835ervice Manual Connectors and Cables TC9830SM Rev. B 7/98 Confidential July 1998 52 1 + 25 VDC 2 SM PH A 3 SM PH A bar 4 + 25 VDC 5 SM PH B 6 SM PH B bar Figure B- 3 .
Connectors and Cables 9830/9835 Service Ma nual July 1998 TC9830SM Rev. B 7/98 Confidential 53 1 15 VAC - 1 2 N/C 3 CHASSIS GROUND 4 15 VAC - 2 5 + 40 VDC 6 CHASSIS GROUND Figure B- 6 .
9820/9830/9835ervice Manual Connectors and Cables TC9830SM Rev. B 7/98 Confidential July 1998 54 1 BOARD GROUND 1 2 VCC 3 N/C 4 ROMOE bar 5 RSWE bar 6 RSWE bar 7 BOARD GROUND 8 MC D16 9 MC D17 10 MC D.
Connectors and Cables 9830/9835 Service Ma nual July 1998 TC9830SM Rev. B 7/98 Confidential 55 1 TDX ANODE 2 TDX COMM Figure B- 10 . CN 11 GND Two-wire harness connect red wire to TP5 (+25 volts) Figure B- 11 . CN 14 1 RT_MTR_1 2 RT_MTR2 Figure B- 12 .
9820/9830/9835ervice Manual Connectors and Cables 56 TC9830SM Rev. B 7/98 Confidential July 1998.
July 1998 TC9830SM Rev. B 7/98 Confidential 57 APPENDIX C CONNECTOR LOC ATIONS Figure C- 1 . Control Board Assy. (Mother Board) Legend: CN1 IEEE 1284 Parallel Port CN2 Printhead Assy CN3 Platen Steppe.
9820/9830/9835 Service Manual Connector L ocations TC9830SM Rev. B 7/98 Confidential July 1998 58 Figure C-2. Control Board Assy. (Daugher Board) Legend: CN3 Mother Board CN19 CN4 Cutter Option CN5 St.
July 1998 TC9830SM Rev. B 7/98 Confidential 59 APPENDIX D MODEL 928 S TACKER The 928 Stacker only works with a 9835 printer with a 926 Knife attached. SPECIFICATIONS Height: 14.4 inches (366 mm) Base Width: 25.6 inches (650 mm) Tag Bed: 29.6 inches (752 mm) Depth: 7.
9820/9830/9835 Service Manual Model 928 Stacker 60 TC9830SM Rev. B 7/98 Confidential July 1998 2. Turn printer off. 3. Lift the knife/printer slightly and slide the knife on to the stacker mounting plate tabs. 4. Attach stacker AC power cable to stacker and AC power outlet.
Model 928 Stacker 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 61 Table D- 2 Jam/Full Sensor Harness. Control Board CN3 Pin Full Sensor (S1) Pin Jam Sensor (S2) Pin 1 2 2 2 3 N/C 4 KEY 5 1 6 3 7 3 8 1 9 4 10 4 Table D- 3 .
9820/9830/9835 Service Manual Model 928 Stacker 62 TC9830SM Rev. B 7/98 Confidential July 1998 Table D- 6 . Power Supply Connector J1 Connector J1 Pin Color To 1 GND 2 N/C 3 Black On/Off Switch 4 N/C 5 White AC Inlet Figure D- 1 . Stacker Control Board.
Model 928 Stacker 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 63 Front Frame Rear Frame Full Sensor Electronics Cover Side Cover Back Cover Jam Sensor Rear Cover Stacker-to-Knife Cable Figure D- 3 . Model 928 Stacker Assembly.
9820/9830/9835 Service Manual Model 928 Stacker 64 TC9830SM Rev. B 7/98 Confidential July 1998 removed from the stacker. Be careful not to lose the spring. 17. Slide the front main frame off the tamper plate shaft and gently pull it clear of the stacker.
July 1998 TC9830SM Rev. B 7/98 Confidential 65 APPENDIX E 926 KNIFE ASSEMB L Y The 926 Knife only works with a 9835 printer. KNIFE SPECIFICATIONS Height: 8.5 inches (216mm) Width: 9.3 inches (236mm) Depth: 7.6 inches (193mm) Weight: 9.0 pounds (4.1 Kg) Shipping Wgt: 9.
9820/9830/9835 Service Manual Model 926 Knife 66 TC9830SM Rev. B 7/98 Con fidential July 1998 3. Check Blade Assembly alignment and ensure assembly mounting screws are tight. 4. Verify supply type; cutter only cuts tags. Labels should not be cut. 5. Check to ensure tags being used do not exceed 0.
Model 926 Knife 9820/9830/9835 Service Manual July 1998 TC9830SM Rev. B 7/98 Confidential 67 Figure E- 3 . Knife Assembly. Motor Mounting Screws (2) Drive Board Cover Mounting Screws (3 ) Drive Motor .
9820/9830/9835 Service Manual Model 926 Knife 68 TC9830SM Rev. B 7/98 Confidential July 1998 J1 To Motor J4 To 928 Stacker J2 To Solenoid J5 To Printer Daughter Board J3 To Printer Control Board Figure E- 4 . Drive Board Connector Locations. Blade Assembly Replacement 1.
Model 926 Knife 9820/9830/9835 Service Manual Julyl 1998 TC9830SM Rev. B 7/98 Confidential 69 8. Adjust belt tension. 9. Squeeze halfway between pulleys. When distance from outside of one side of belt to outside of opposite side is approximately 1.0”, tighten screws on motor.
9820/9830/9835 Service Manual Model 926 Knife 70 TC9830SM Rev. B 7/98 Confidential July 1998.
An important point after buying a device Monarch 9820TM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Monarch 9820TM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Monarch 9820TM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Monarch 9820TM you will learn all the available features of the product, as well as information on its operation. The information that you get Monarch 9820TM will certainly help you make a decision on the purchase.
If you already are a holder of Monarch 9820TM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Monarch 9820TM.
However, one of the most important roles played by the user manual is to help in solving problems with Monarch 9820TM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Monarch 9820TM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
