Instruction/ maintenance manual of the product PowerBook 5300 Series Apple
Go to page of 185
Ma cin t osh P ow erB o o k U s er ’ s G uid e Includes setup, troubleshooting, and important health-related infor mation for Macintosh P owerBook 5300 series computers.
K Apple Computer , Inc. © 1995 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. Your rights to the software are governed by the accompanying software license agreement.
iii C ommunic ati ons re g ul ati on i nf or mati on v ii P re f ace W e l come t o P o w erPC i x Par t I 1 Ge tt i n g Sta r t ed 1 Plu g ging in the computer 1 Op ening the di spl a y 4 T ur ning t.
2 Ge tt i n g Hel p 25 Gettin g ans w ers t o y our que sti ons 26 Ident ifyi n g ob jects on the screen 34 Lear ning u se ful shortcuts 3 5 3 U s i n g Ex pa n s i o n Ba y M od u l es a nd PC C a rd.
v Contents 6 P o w e r Ma na ge men t 7 1 P ow er source s 7 1 Monit oring t he battery c har g e 7 1 R ec har gi ng t he battery 7 4 R emo v ing or rep l ac i n g the battery 7 5 Ma x imizi ng w ork .
P a r t III A Hea l th , Sa f ety , a n d Ma i n t e na nce T i ps 1 2 1 Health-re l ated i nf or mati on about computer u se 1 2 1 Impor ta nt care and sa fety instr uct ions 1 2 7 Caring f or b atte.
C o m m u n i c a tio n s r e gul a tio n info r m a tio n FCC statement This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to radio or television reception is suspected.
DOC statement DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.
C ongratu l at i ons on the purc hase o f y our n e w Mac intosh P o w erB ook computer . Y our c omputer is de s igned t o gi v e y ou the highe st perf orma nce comb i ned with real ease o f use—it ’ s eas y t o set up , eas y t o use , a nd eas y t o ex pand.
I part Chapte r 1 G et t i ng S t ar te d Chapte r 2 G et ti ng H elp Ch apte r 3 Usi n g E xpan sion Bay M o dule s an d P C C ards Ch apte r 4 Conn e c ti n g Addit ion a l Equ ipm ent Ch apte r 5 I.
.
Th e illustrat ion on t he n ex t pa ge pr ov ide s a n o v er v ie w o f y our Mac i nt osh P ow erBook c omputer . T o set up y our c omputer f or the first time , y ou need the po wer adapter a nd the pow er cor d that c ame wit h it.
Microphone O Contrast control ¤ Brightness control Power key Battery Infrared window Floppy disk drive module Expansion bay drive in-use light PC Card storage module Trackpad Speaker Trackpad button .
P l ug g i ng i n t he co m pu t e r P lu g gi n g in the pow er adapter rechar ge s the computer ’ s battery . Y ou shoul d plu g i n the po wer adapter in c a se the b attery has drained d uring shipp ing or st orag e .
2 Plug the power adapter plug into the power adapter port (marked with the icon ¯ ) on the back panel of the computer. Op e ni ng th e d i splay 1 Slide the latch to the left and lift up the display.
2 Position the display at a comfortable viewing angle. Y ou c an ad just t h e a n g le o f the di sp l a y at any t ime b y t ilt ing it t ow ard or a w a y from y ou. 3 Adjust the elevation feet to raise the computer. Th e ba c k o f the ke yboar d i s s light l y ele v ated when the f eet are in use .
T u r n i ng t he co m pu t e r o n T o tur n on the computer f or the fi rst time: m Press the Power key (marked with a P ) at the upper-right corner of the keyboard to turn the computer on. Y ou should hear a t on e w hen y ou tur n on the computer .
If y ou are a n e w Mac i ntosh P ow erB ook u ser , f oll o w the i nstr ucti ons i n the re st o f t his sec ti on . If y ou ha v e e x p erience us i ng a M ac i nt osh c omputer , s kip t o “Making S of t w are Dis ks ” later in thi s c hapter t o lear n how t o mak e flopp y dis ks o f the so ft w are i nstalled on y our computer .
4 Turn to the “Learning the Basics” section later in this chapter. 5 Turn to “Making Software Disks” as soon as you are done learning the basics. It is v ery impor ta nt that y ou make y our flopp y dis ks a s s oon as y ou are don e with t h e first par t o f the Mac i ntosh T ut ori al.
m You see a picture of a disk with a blinking question mark on the screen. Th is i c on u s uall y means that t he computer c a n ’ t find s y stem so ft w are on the har d dis k or any di s ks attac hed to t h e c omputer . Y ou ma y need to reinstall s y stem so ft w are .
10 Chapter 1 W ha t i s a d i sk i ma ge? A disk im a g e i s a di screte elec tr onic repre sentati on of an i ndi v idual di s k. Th e Dis k Imag es f ol der in the Flopp y Dis k Mak er f ol der on .
If y ou don ’ t ha v e dis ks on hand, y ou c a n s kip these instr uct ions f or the mom ent. B ut the sooner y ou make t he s y stem so ft w are dis ks , the b etter . B u y the di s ks a s soon a s poss ib le , then retur n t o thi s secti on a nd f o ll o w t hese instr uct i ons .
2 Click Minimum Set or Full Set, depending on the kind of disk set you want to make. If y ou are maki ng a minimum set, y ou c an pres s the R etur n k e y . Y ou c a n mak e a minimum set fi rst so y ou ha v e a set of s y stem so ft w are dis ks , and then use Fl opp y Di s k Mak er t o make t h e other di s ks l ater .
4 When you’re finished, click Quit. If y ou w ant to mak e more di s ks , c li c k Cont i nue and g o t o the n ex t sect ion, “M aki ng Indi v idual Di s ks , ” to learn about us i n g Fl opp y Dis k Mak er ’ s cust om f eature . Be s ure the flopp y dis ks are proper l y labeled, then st ore them i n a sa f e , coo l pl ace .
2 When the Floppy Disk Maker dialog box appears, click Custom. Th e f oll o wi n g appears on the screen: 3 Click the icon for the folder you want to copy to select it.
W ha t ’ s ne xt? Y ou ’ v e now f i nished setting up y our Mac intosh P o w erB ook. C ontinue with one of t he f o ll o wi n g steps: m If y ou are n e w t o t he Mac intosh, turn to t he n ex t sec t ion, “ Lear ni ng t he Basi cs .
Le a rn i ng t he ba s i cs If y ou are n e w t o the Mac intosh, y ou shoul d b e gin by l ooki n g at the ea s y-to- use pr ogram c alled the Mac i nt osh T utori al. T h e tut orial teac h e s y ou the ba si c s kills y ou ’ll need to u se y our c omputer .
2 Move your finger on the trackpad so that the tip of the arrow ( 8 ) points to the question mark in the upper-right portion of the screen. 3 With the tip of the arrow ( 8 ) on the question mark, press and hold down the trackpad button. A list o f cho ice s (c alled a menu ) app ears .
R e v ie w i ng t he ba si cs Th e f oll owing illu strati on s ummarizes man y of t he ba s ic s kills and terms y ou lear ned from the tut ori al. 18 Chapter 1 To throw away an item you no longer want, drag it to the Trash and choose Empty Trash from the Special menu.
T u r n i ng t he co m pu t e r o ff Al w a y s use one of t h e f oll owing m ethods t o shut do w n t he computer . If y ou don ’ t , y ou ris k los i n g an y w ork y ou ha v en ’ t pre v iou sl y sa v ed on a dis k. Y ou als o ris k los i ng an y open do cuments .
3 With the tip of the arrow on the word Special, press and hold down the trackpad button. 4 While holding down the trackpad button, move the arrow until the words “Shut Down” are highlighted, then release the button.
Ot her w a y s o f pu tt i ng y o u r com pu t er t o s leep m Y ou c an choose t he S leep command from t h e S p ec i al menu t o put y our c omputer t o s leep . m Y ou c an als o put y our computer t o s leep by c los i n g and latc hi n g t he disp l a y .
Au tom ati c sl e e p If y ou don ’ t use t h e c omputer f or se v eral minutes , it g o e s t o s leep aut omatic all y . T his c onser v e s b attery po wer . T o w ake t he computer , pre s s a ny k e y on the ke yboar d (e x cept Caps Loc k) . Th e screen will reapp ear as it w as bef ore the computer w ent to s leep .
If the S p ec i al menu doe s not appear i n the menu b ar , y ou ’ re w orki n g in the wron g pro gram. C lic k any w here on the des k t op t o retur n to t h e F inder . When y ou c hoose R estart , the computer pr ompts y ou t o sa v e y our w ork, c lose s all op en pro grams , a nd re star ts itself .
Wh e r e to find an swe r s When y ou ha v e quest ions about u s i n g y our Mac intosh, t h ere are se v eral pl ace s y ou c an look f or ans wers . In this book Use this book to set up and learn about your computer, and for useful tips and suggestions if you have problems while using your computer.
Th e Gu ide ( h ) m enu is y our mai n source o f i nf or mat ion w h en y ou ’ re w orki n g with y our computer . T he menu is i dent if ied b y a quest i on mark ( h ) in the upp er -ri ght c or n er o f the screen . 25 2 Ge tt i n g Hel p Use the instructions in this chapter to learn about the help available to you in the Guide ( h ) menu.
Ge tt i n g a ns we rs t o y o u r q uest i o ns When y ou ha v e a quest i on w hile w orki ng with y our computer , y ou c an get t he ans wer b y c hoos i ng M acintosh Gu ide from t he Gui de ( h ) menu . 1 Pull down the Application menu (in the upper-right corner of the screen) and choose Finder to make it the active application program.
3 Notice the three buttons at the top of the window: Topics, Index, and Look For. Mac i ntosh G ui de gi v es y ou three w a y s o f fi ndi ng inf ormati on: m Topics lets y ou choose fr om a li st o f g eneral s ub jects; it i s li ke t he table o f contents in a book .
2 Click “Setting Options” in the list of topics. When y ou c lic k a ny t opi c area, a li st o f re l ated que st ions appears on the ri ght s i de o f the Mac i ntosh G uide window. 3 Click the question “How do I set the time and date?” and then click OK.
Ge tt i ng a ns w er s wi th t he In de x bu tt on 1 In the Macintosh Guide window, click the Index button. An alphabetic al list o f s ub jects appears on the lef t s ide of t h e window . 2 Scroll through the alphabetical list until the phrase “background pattern” is visible.
4 Click the question “How do I change the background pattern?” and then click OK. Or double-click the question. A small window appears with instr uct i ons f or y ou to f oll ow . 5 Read and follow the instructions in the window. Mac i ntosh G ui de pro v ide s step-b y-step i nstr uct ions t o a ns wer t he quest ion y ou selected.
Ge tt i ng a ns w er s wi th t he L o o k F or b utt o n 1 In the Macintosh Guide window, click the Look For button. A small bo x app ears on the lef t s i de o f the window , where y ou can type tex t. 2 Click the arrow button to activate the text box.
4 Click the question “How do I change the beep sound?” and then click OK. Or double- click the question. A small window appears with instr uct i ons f or y ou to f oll ow . 5 Read and follow the instructions in the window. Mac i ntosh G ui de pro v ide s step-b y-step i nstr uct ions t o a ns wer t he quest ion y ou selected.
Ti ps f or u si ng Ma c i n t o s h G u i de Here are a f e w tips f or us i ng M ac i nt osh Guide effecti vel y : m Mac i nt osh G uide i s a v ailab le onl y when y ou are i n the Finder—the de s kt op area where y ou can see the ic ons of di s k s , f o lders , a nd file s .
Ide n t i fy i ng o b jec t s o n the s cr een Som et ime s y ou ’ll see a n unf amili ar item on the screen and as k y ourself , “What ’ s that?” Y ou c a n get an a ns wer b y us i ng a M ac intosh f eature kno w n as B all oon Help .
L e ar ning u s eful s h or tc u t s Y ou c an p erf or m many ta s ks i n the Finder more qu ic kl y if y ou use k e y boar d or trac kpad shor tcuts . F or e x ample , i nstead of c lic king an ic on and choos i ng Op en from t he File m enu, y ou c an s impl y double-c lic k the ic on t o op en it.
3 Read about the shortcuts available for the category you selected. Cli c k the right ar ro w i n the lo w er -ri ght c or ner of t he wi ndo w to di spl a y the nex t window (if t here is one) .
37 Read this chapter for information on using expansion bay modules and PC Cards. Usin g exp a n si o n b ay m o dul e s Th e flopp y dis k dri v e i n y our M ac intosh P o w erB ook is a remo v able module , w hic h y ou can ea s il y s witc h with ot her module s , s uch a s t he PC Card st ora ge module t hat c ame with y our computer .
Re movi ng an exp an s io n b ay mo dul e T o remo v e a n e x pans ion b a y module from y our Mac i ntosh P o w erBook , f oll ow the se steps: 1 Quit any application programs or files that are using the floppy disk (or other medium inserted in the expansion bay module).
4 Hold the module by the gripping surface and pull it out of the computer. IMPORTANT Y ou should not rem o v e a n e x pa ns ion ba y module if it i s in use or y ou ma y lost data. If y ou try t o remo v e the module w hen it is in use , y ou ’ll see a me ss ag e telling y ou to re inser t it.
I nse r t i ng a n e x pa ns i on b a y mo d u le T o reinser t the ex pansi on ba y module , s lide t h e module in. M ak e sure t h e grippin g s urf ace is f ac ing do wn . Th e release butt on aut omat ic all y retur ns to the l o ck ed pos it ion .
U s i ng PC C a r d s (PCM C I A ca r d s) PC Car ds (als o know n as PCMC I A c ards) are about t he size o f a thi c k credit c ard and ha v e a 68-p in connect or at on e end. Th e y com e in ma n y v arietie s , s uch a s f ax/m odem c ards , mas s-stora g e c ards , E ther n et c onnect ion c ards , a nd wi rele s s communic ati on c ards .
T o i nser t a c ar d, do thi s: m Insert the card, connector first and label up, into the slot. Make sure the card is level. A Type III PC Card must be inserted in the lower slot. A Type I or Type II PC Card can be inserted in either the upper or lower slot.
Y ou ’ll f eel s ome re si sta nce as y ou s lide t h e c ard in. When the c ar d i s f i r ml y seated, y ou h ear a c lic k . An ic on f or the PC Car d app ears on th e des kt op . Y ou are now read y t o u se the c ard. E jec t i ng a PC C a r d Y our computer mu st be on or of f i n order t o eject a PC Car d.
T o eject a PC Car d when the computer i s on or tur n ed o f f , f oll o w these steps: m Pre s s the eject butt on nex t to t h e s lot c ontaini n g the PC Card y ou w ant to eject. (The eject butt ons do not w ork if y our computer i s i n sleep .
2 Insert the end of the straightened paper clip into the hole next to the slot that contains the card, and press gently but firmly until the card is ejected.
Modem file s f or som e communi ca ti ons pro gram s (A pp leL in k, A pple R emote A cce s s [A RA], and eW orl d) c ome on y our Mac intosh P o w erB ook ’ s hard di s k. Th e i nstr uct ions f or setting up y our modem with t hese app lic ati on pr o grams are gi v en i n the sect ions bel o w .
4 Open the eWorld application program. 5 Click the Edit Local Setup button. 6 Select the port that your PC Card modem is in. Y ou should see e ither upp er or lo w er PC Car d sl ot listed. If y ou don ’ t , mak e s ure y our modem i s prop erl y i nser ted.
3 Open Remote Access Setup. Th e f oll o wi n g screen appears: 4 Choose your modem from the Modem pop-up menu. If y our PC Car d modem i s not listed, c h ec k in the A RA C onnect i on F ile s f ol der (insi de the PC Car d Modem File s f o lder in the App le Extra s f o lder on y our hard di s k) .
U si ng A pp leL i nk w it h a PC Ca rd m odem T o use A ppleL i n k with a PC Car d modem, f ollo w the se steps: 1 Insert your PC Card modem. 2 Open the AppleLink Connection Files folder (inside the PC Card Modem Files folder in the Apple Extras folder on your hard disk).
7 Choose Serial Tool from the Method pop-up menu. 8 Select the Upper Slot or Lower Slot icon in the Current Port window. If y our modem i s not cur rent l y i nser ted, its ic on will not be disp l a yed in the window . Y ou must al w a y s i nser t the modem i n the same s lot , or y ou ’ll need to set up the modem a g ai n f or the other s lot.
51 4 Read this chapter for information on expanding your computer system with additional hardware. Th e illustrat ion bel o w show s w here equipment shou l d b e connected t o y our Mac i ntosh P o w erB ook. In most c ase s , y ou should re fer t o the manual s that c ame with y our equipment f or i nstr uct i ons on c onnect ing t hem.
A dditi onal inf ormati on is pr o v ided i n thi s c hapter f or addi ng t he f ollo wi ng de v ice s to y our computer s y stem: m printers m e x ter nal modem s m SCS I dev ic es m e x ter nal moni.
Co n nect i ng a n e xt er na l mo de m Y ou c an use a PC C ard m odem i n y our computer ’ s PC Car d s lot. F or inf or mati on on c onnect ing and us i ng a PC C ar d modem , see the documentati.
Co n nect i ng S CSI de v i ces A SC S I de v ice i s any pr od uct—inc ludi ng har d di s k dri v e s , CD-R OM dri v e s , and sc ann ers—that c ommunic ates wit h y our computer b y means of a standard elec tronic interf ace . (SC S I stands f or Small C omputer S y stem Interf ace .
W here t o ad d ca b le t erm i na t ors w hen co n nect i ng a s i ng le S CSI de v ice: W here t o ad d ca b le t erm i na t ors w hen co n nect i ng tw o or m o re S CSI de v ices: U s i ng y o u r.
Co n nec t i ng y ou r co m pu t er a s a ha rd d i sk Be f ore maki n g any c onn ect ions , y ou n eed to a ss i gn a unique SC S I ID numb er t o the P o w erBook . (T he unique ID numb er all o ws t h e computer t o c ommunic ate with se v eral connected de v ice s .
If the l a st de v ice in the chain has an inter nal ter mi nator , disc onn ect t h e de v ice and connect t h e P ow erBook bef ore it i n the SC S I c hain. 10 Turn on the PowerBook by pressing the Power key. After a f e w seconds a S C SI i con appears on the screen, showin g the ID number you a s s i gn ed i n step 3 .
S i mp l i fy i n g t he co n nect i o n p rocess If y ou pl a n to u se y our Mac i ntosh P o w erB ook reg ul ar l y a s a S C SI di s k with the sam e c omputer , y ou c an lea v e the SC S I adapter c able attac h ed t o the other c omputer or its SC S I c hain.
Qui tti ng SC SI di sk mod e 1 Shut down the computer your PowerBook is connected to. 2 Press the Power ( P ) key once to get the Shut Down dialog box. 3 Click Shut Down to turn the PowerBook off. 4 Turn off any other SCSI devices in the chain. 5 Disconnect the PowerBook from the adapter cable.
T o connect an ex ter nal monit or , f oll ow t hese steps . Al so c onsu lt the documentati on that c ame with t he monit or . 1 Press the Power ( P ) key once to get the Shut Down dialog box. 2 Click Shut Down or Sleep. If y ou connect a monit or with y our computer tur ned on, the computer will not reco gnize the monit or .
5 Make sure the monitor cable is attached to the monitor, then attach the other end of the monitor cable to the PowerBook’s video adapter. 6 Attach the video adapter to the video port (marked with the icon ™ ) on the computer’s back panel. 7 Turn on the external monitor.
W or king wit h an ext e rn al mo nitor F or i nf or mati on on disp la yi n g t he menu bar on t h e ex ter nal monit or or us i n g an ex ter nal monitor f or presentat ions , see the “Monit ors ” top ic o f M ac intosh Gu i de , a v ailab le i n the Gu ide ( h ) m enu .
Co n nect i ng s ou nd i n p ut a nd o ut p u t de v i ces Y our computer ha s a bu ilt-i n microphone . For inf or mat ion on u sin g the micr ophon e t o record s ounds , see the “ Sound ” t op ic o f Mac i nt osh Gui de , a v ailab le i n the Gui de ( h ) menu.
Co n nect i ng o the r de v i ces F or i nstr ucti ons on connect i n g a de v ice not di scus sed i n thi s chapter—f or e x ample , a n ex ter nal i nput de v ice (s uch a s a mou se) or n etw orki n g hard w are—ref er t o the manual s that c ame with t he de v ice .
Usin g S of t war e Highlight s Y our Po w erB ook come s with s ome great s of tw are alread y installed that inc lude s s uch f eature s a s: m hard di s k pas s w ord pr otect ion m f ile ex chang .
T o g et star ted with y our so ft w are , f o ll o w t hese steps: 1 Open the Macintosh HD icon. A window s imilar t o thi s app ears: 2 Double-click the Software Highlights icon.
Ge tt i n g he l p f or a p p l i cat i o n pr og ra ms Som e app lic ati on pro grams that c ome on y our P o w erBook (f or i nstance , pro grams li ke F ile As s i stant a nd A pp le IR File Ex c hang e) are do cumented in their ow n App le Gui de onli n e h elp s y stems .
W o rk i ng w i t h se v era l p r og ra ms a t a t i me Y ou c an op en a s many app lic ati on pro grams and des k acce ss ories a s y our c omputer ’ s memory all o w s . All open pro grams are li sted in the App li c ati on menu at the ri ght end of t he menu b ar .
H i d i n g a nd s ho w i ng w i nd o w s on t he deskt op Y ou c an hide all window s ex cept those o f the act i v e pro gram by c hoos ing Hide Others from t h e A pp lic ati on menu . Th e other pro grams remain op en e v en thou gh thei r wi ndo ws are hi dden.
Us in g “n a t ive ” a p pli c a ti o n p r o g r a m s Y our computer i s c ompat ib le with nearl y all appli c ati on pro grams intended f or use wit h Mac i ntosh c omputers . B ut cer tai n pro grams are de s i gned e speci all y f or computers wit h Po werPC mi croproces s ors .
P o we r so u rces Y our computer c a n dra w its op erating po wer fr om t w o dif f erent source s . m Main battery Y our computer c ame with a lit hium ion (L iI on) b attery .
R espo nd i n g t o l o w-po w e r messa g es When the battery runs lo w , the computer di sp l a y s a series o f lo w-po w er me ss ag es . Th e w ork time remaini ng a f ter y ou see the first me s sa ge v arie s dependi ng on ho w y ou are us i ng t he computer .
U s i ng t he ba tt e r y ico n Th ere is a b attery ic on in the menu bar t hat te ll s y ou the char ge le f t in y our battery . U s i ng t he ba tt ery le v el i nd ica t or l i g h t s Y ou c an tell the c har ge lef t i n y our LiI on battery b y looking at t he battery le v el i ndic ator li ghts on the battery itself .
R ech a r g i n g t he b a tt e r y T o rec har ge t h e battery , plu g i n the po w er adapter . (Do not u se an ex ter nal rec har ger de s i gn ed f or another Mac intosh P o w erBook mode l. Mac intosh P ow erBook 5 30 0 series b atteries mu st be char ged insi de the computer .
R em o v i ng o r re p la c i ng t he ba tt e r y T o remo v e or repl ace the b attery , f oll ow t h e se steps: 1 Save your work, and then shut down the computer or put it to sleep, or plug in the power adapter. 2 Close the display. 3 Press the battery release button on the battery.
6 If you are inserting another battery, remove the battery cap from the new battery to expose the contacts, then slide it into the battery compartment. Y ou c annot i nser t a battery if the b attery c ap is st ill on the b attery . Y ou c a n repl ace the battery wit h a nother LiI on battery or a ni c ke l-metal-h y dri de (N iMH) battery .
II part Ch apte r 7 Tips an d T rouble s ho ot ing Chapte r 8 Diag nost ic T e chn iq u e s.
.
W hen y o u ha v e q uest i o ns If y ou w ant to kno w ho w t o do a par ti cul ar tas k with y our computer , ref er t o Mac i ntosh G ui de i n the Gu ide ( h ) m enu . F or i nstr ucti ons on us i n g Mac i ntosh Guide , see Chapter 2 o f this manual.
P roblems st ar ti ng up th e c omputer The computer doesn’t start up. m Th e battery ma y n eed rechar gi n g . Plu g the pow er cor d into a w orki ng out let a nd then p lu g the pow er adapter i nto t h e computer . Let the b attery rec har ge f or a fe w mi nutes .
The computer makes an unusual sound at startup. m If y ou h ear f our t on e s , star t up the computer wit h t he D i sk T oo l s dis k that c ame with y our computer . If the computer doe s not star t up , or if the hard dis k ic on do es not appear , the hard di s k ma y need repai r .
m If y ou h ear ei ght tone s , there ma y b e a prob lem with a R AM e x pa ns ion c ard. If y ou i nstalled a RAM ex pa nsi on c ard in y our computer , c heck A ppendix C to mak e s ure the c ard i s proper l y i nstalled. If y ou purc ha sed an ex pa ns ion c ard from a t hi rd-party ma nu f acturer , contact t he manuf acturer f or h elp .
The computer displays a flashing question mark icon. m This ic on us uall y means that the c omputer c a n ’ t find s y stem so ft w are on any di s ks attac hed to t he computer . If the computer i s c onnected t o a n y ex ter nal hard di s ks , make s ure the y are tur n ed on.
Y ou n eed to re star t the computer f or the se c hang es t o take e ff ect. m If the se s u g g e st ions don ’ t w ork, y ou can increase mem ory b y i nstalli ng a RAM e x pa nsi on car d i n y our computer . See A ppendix C f or inf ormation . The computer won’t restart.
P r o b le ms w o r k i ng w i t h pr og ra ms The computer freezes or displays a system error message. m Th ere ma y b e a temporary so ft w are problem . T o reset t he computer , try the f oll o wi n g s u g g e st i ons i n order unt il the c omputer star ts up nor mall y: 1 .
m If a prob lem recurs w h en y ou are us i n g a par ti cul ar pro gram, try t h e fol lo w i n g : m C onsu lt the do cumentat i on that c ame wit h the pro gram to mak e s ure y ou are us i ng it c or rect l y . m Check f or multip le cop ie s o f the pro gram on y our hard di s k .
A program suddenly quits or disappears, or a message says a program has quit. m Th ere ma y b e a temporary so ft w are problem . R estart the computer , then try openi ng t h e pro gram a g ai n. m Th e pro gram ma y ha v e r un out of m emory . See t h e s u g ge sti ons i n “ A Me s sa ge S a y s Th ere is Not Enou gh Memory , ” nex t.
m If y ou frequentl y w ant to open more pro grams t han memory all o ws , try the f oll o wi n g: m U se the Memory contr ol pan el t o reduce the size o f the dis k c ache or remo v e or reduce the size o f y our RAM dis k. m Install a RAM ex pa nsi on car d i n y our computer .
Ot he r p r ob le ms w h i le w o r k i ng The screen went blank. m Screen dimmin g ma y b e on. Mo v e t he pointer to re store t h e screen ’ s bri ghtn e s s . Y ou c a n ad just t h e inter v al b e f ore screen dimmi n g tak es e f fec t, or y ou c an tur n screen dimmi n g o f f , us i ng t he Po werB ook contr ol pan el.
An icon is blinking in the menu bar. m A pro gram n eeds attenti on. Open the menu a nd choose t he pro gram w hose ic on is blin ki n g (it ma y ha v e a diamond b y its name) . R e spond t o an y me ss a ge s on the screen. If it ’ s not c lear what y ou shoul d do , cons ult the documentati on t hat c ame with t he pro gram .
The computer makes unusual sounds. m A pro gram ma y n eed y our attenti on . If an ic on i s blin ki n g in the menu bar , open th e menu, c hoose the pro gram whose i c on i s blin ki n g (it ma y ha v e a di amond b y its name) , a nd tak e the neces sary act ion .
Pr o bl e m s w i t h hard w a re Flop p y di s k dr ive I can’t eject a floppy disk. m Th e dis k ma y b e stuck . R e star t the c omputer , hol di n g do w n t he button on y our trac kpad. If the dis k is not ejec ted, y ou c a n eject it manuall y .
Hard di sk dri v e The computer won’t start up from the internal hard disk, or the hard disk icon doesn’t appear on the desktop. m Th ere ma y b e a temporary so ft w are problem . T ur n of f the computer , w ait at least 1 0 seconds , and then tur n it on ag ai n.
Key b o a r d Typing on the keyboard produces nothing on the screen. m Mak e s ure the pro gram y ou ’ re us i n g i s set t o accept tex t i nput. U s uall y y ou need to set an inser ti on po int or select s ome tex t b ef ore typing .
The computer freezes when screen dimming takes effect. m Screen dimmin g does not w ork with s ome pro gram s . O pen th e Po w erB ook contr ol pan el and tur n of f screen dimmi ng .
The monitor goes dark after a few minutes. m Screen dimmin g ma y b e tur n ed on. Mo v e the pointer t o rest ore the screen ’ s bri ghtn e s s . Y ou c a n chang e the i nter v al b ef ore screen dimmi ng tak e s ef fec t in the Po werB ook contr o l pan el.
m Mak e s ure the cor rect printer so ftw are is in the Extens ions f ol der insi de y our S y stem F o lder . m If y ou ’ re us i ng a netw ork pri nter , make s ure that A ppleT alk is act i v e i n the Chooser . If you are u sin g a printer connected di rect l y t o y our computer , mak e s ure App leT alk is inact i v e .
S CSI eq u i p men t a nd S CSI d i sk m ode External SCSI equipment doesn’t work, or a hard disk icon does not appear on the desktop. m Y ou ma y not b e able t o use pa s s w or d protec ti on with y our Po werB ook i n SC S I dis k mode . T ur n pas s w ord protec ti on o f f i n the P as s wor d Security contr ol pan el.
m Mak e s ure y ou are us i n g the c or rect c able f or SC S I dis k mode . T he HDI-3 0 SC S I Dis k Adapter i s about 1 0 i nches l ong , is dark gra y , a nd has 3 0 pins i n the connect or (no “mis s ing ” pins) .
P r o b le ms w i th eq u i p men t con nect ed t o y ou r com pu t er If a prob lem occurs w hile y our Mac i nt osh P ow erBook i s connected t o equipm ent s uch a s SC S I equipment , ex ter nal m.
P r o b le ms w i th ne tw o rk s a nd f i le s ha r i ng So l ut i o ns t o com mo n pr ob le ms If y ou are ha v i n g prob lems us i ng t he n etw ork or file sharing , try the f o ll o wi ng bef ore attempting further so lut ions: m Mak e s ure that A ppleT alk is tur n ed on in the Chooser .
Sol uti ons t o other problems The computer I want to connect to doesn’t appear in the Chooser. m Mak e s ure the computer y ou ’ re tryi ng t o connect t o is tur n ed on . m Mak e s ure file sharin g i s act i v e on the computer y ou ’ re tryi ng t o connect t o .
A message says that file sharing can’t be turned on. m Mak e s ure A pp leT al k is tur n ed on in the Chooser . m Mak e s ure y ou ha v e at least 40 0K of a v ailab le space on y our hard di s k. m Som e di s k-f or matt ing pro grams don ’ t w ork with f ile shari n g .
I can’t open a shared disk or folder. m Y ou ma y not ha v e the acce s s pri v ileg es needed t o u se the dis k or f older . A s k the n etw ork admi nistrat or or the o w ner of t he shared item to gi v e y ou acce s s .
The modem dialed the phone number, but the connection failed. m Check t hat t he phon e c ord i s plu g ged int o the c omputer and i nt o a working phone li ne . m Mak e s ure y our modem is p lu g g ed into an analo g phone li ne . Do not use a di gital phon e lin e .
.
This c hapter pro v ide s a step-b y-step appr oac h t o dia gnosin g and so l v i n g prob lem s i nv ol v i ng s y stem s of t w are a nd hard di s ks . T ry the steps listed in eac h sect ion in the order the y are gi v en until y our problem s are fix ed.
If the prob lem does not recur , it ma y inv ol v e file sharin g , v i r tual m emory , or the dis k c ache . T ur n these f eatures b ack on one at a ti me (re star ting t he computer eac h tim e) unt il the prob lem recurs .
T es t i ng y o u r ha rd d i sk Th e f oll o wi n g steps will help y ou deter mi n e whether y ou ha v e a problem with y our hard di s k or a prob lem with t h e s y stem s o f t w are on y our har d di s k. 1 Start up the Macintosh PowerBook with the Disk Tools disk that came with your computer.
3 In the list of drives, click the disk you want to test. 4 Pull down the Functions menu and choose Test Drive. 5 When a message tells you that testing is complete, click Quit. If y ou c annot repai r the dis k, y ou ma y n eed to re initi alize the dis k us i ng Dri v e Setup pr o gram.
R ei ns ta l l i ng s y st em s o ftw a re W hen s h o u ld y o u i ns ta l l s y st em s o ftw a re? Y our computer c ame with all t he n eces sary s y stem s o ftw are i nstalled on its inter nal hard dis k, s o y ou don ’ t n eed to install s y stem so ft w are on that di s k unle s s y ou encounter s of tw are prob lems .
D o i ng a n or ma l i ns ta l l a t i o n F oll o w th e steps i n thi s secti on to do w hat is c ommonl y called a “normal” installat i on o f s y stem s o f t w are .
10 Click OK. Th e Ea s y I nstall di alo g bo x app ears . (T he dial o g bo x that app ears on y our screen ma y not look e xac tl y li ke t hi s one . ) 11 Make sure that the hard disk named in the box is the one on which you want to install system software.
D o i ng a c lea n i ns ta l la t i on Th e steps i n thi s sect ion out li ne what i s c ommonl y called a “ c lea n ” installat i on o f s y stem s o f t w are . A c lea n installat i on allo w s y ou t o disco v er w hic h item i n y our S y stem Fo lder is c aus ing a pr oblem .
8 Shut down your computer. 9 Start up your computer from the first system software installer disk that you made with the Floppy Disk Maker application. Th e I nstaller ’ s W elc ome screen app ears . Y ou ma y ha v e to doub le-c lic k the S y stem So ft w are I nstaller ic on to open the I nstaller pro gram.
13 Click the Install New System Folder button and click OK. Th e I nstall button in the Ea s y I nstall dial og bo x has c hang ed to C lea n Install, and the contents o f y our ol d S y stem F ol der ha v e b een mo v ed to a ne w f o lder named Pre v ious S y stem Fo lder .
R ep la ci ng s pec i a l so ftw a re S p ec i al s o ftw are cons ists o f items s uch a s c ontro l pa nel s , s y stem ex tens ions , cust om utilit ies , f onts , or A pple menu item s that y ou ma y ha v e added to y our ol d S y stem F ol der .
Th e Cust om I nstall dial og bo x app ears , li st ing all a v ailab le s y stem s o f t w are components . (Y our Cust om I nstall dial og bo x should l ook simil ar but ma y not b e identi cal t o thi s . ) 4 Scroll through the list of components, clicking the checkbox next to each component you want to install.
III part A ppe n d i x A Hea l th , Sa f et y , a n d Ma i n te na nce T i p s A ppe n d i x B U s i ng Y o u r K e y bo a rd A ppe n d i x C I ns ta l l i ng a Ma c i n t o sh P o w erB oo k R AM Ex .
.
Hea l th-r el a t ed i n f o rm at i o n a bo ut co m p u te r use Musc le sorene ss , e y e f ati gue , a nd other disc omf or ts a nd i n jurie s somet ime s a s s o c i ated with u sin g c omputers c a n o ccur fr om perf ormi n g any number o f act i v itie s .
Muscu lo skele ta l d i sc om f or t A s with an y acti v ity that in v ol v es s itting f or lon g p eriods o f tim e , us i n g a c omputer c a n mak e y our musc les s ore a nd stif f .
Eye fa ti g u e E ye f ati gue c a n occur w hen e v er the e y es are f ocused on a nearby ob ject f or a lon g tim e . T his pr oblem o ccurs becau se the e ye mu sc le s must w ork harder t o v iew an ob ject t hat ’ s c l oser than about 20 f eet (6 meters) .
K eybo ard an d tr a ck p a d m When y ou u se the k e y boar d and trackpad, y our shoulders shou ld b e rel ax ed. Y our upp er ar m a nd f orearm should f or m an appro ximate ri ght ang le , with y our wrist and hand i n rou ghl y a straight line .
Som e c omputer u sers ma y de v el op disc om f or t i n thei r ha nds , wrists , or ar ms af ter i ntens i v e w ork without breaks . If y ou b e gin to de v el op chr onic pai n or disc om f or t i n y our ha nds , wri sts , or ar m s , cons ult a qu alif ied health sp ec iali st.
Ext erna l mon it or If y ou use an ex ter nal monit or , thi s s u g ge sti on ma y be h elpfu l. m If pos si ble , ar ra n g e t he monit or s o t he top o f the screen is s li ght l y b el ow y our e ye le v el w h en y ou ’ re s ittin g at the k e y boar d.
I m po r ta n t ca re a nd sa f et y i ns t r uc t i on s F or y our o wn sa fety and that o f y our equipment , read a nd f o ll o w all the instr uct i ons in thi s sect ion . K eep these instr ucti ons a v ailab le f or re f erence by y ou a nd others .
m K eep di r t and liqui ds a w a y from t he por ts on the bac k pa n el, t h e k e yboar d, and the trackpad. If y ou spill any f ood or liqui d onto t he computer , shut it do wn immedi atel y and un p lu g it b e f ore c lea ni n g up the sp ill.
Ca ri ng f o r batteries Al w a y s ha ndle batterie s c arefu ll y . m Al w a y s put the battery c ap on the battery w h en the battery i s out o f the Mac i ntosh P o w erB ook. Th e battery c ontacts shou ld not b e ex posed when the battery i s out of t h e computer .
Ha nd l i ng f l o pp y d i sk s 125 ° F (52 ° C) 50 ° F (10 ° C) Keep disks dry. Do not use a pencil or an eraser on a disk or disk label. Store disks at temperatures between 50 ° F and 125 ° F. Do not touch the exposed part of the disk behind the metal shutter.
T ra v el i n g w i th t he Mac i n t os h P o w erB oo k IMPORTANT Al w a y s bri n g eit h er the Dis k T o o ls dis k than cam e with y our c omputer or a set o f s y stem s o ft w are dis ks that y ou made with the Fl opp y Dis k Mak er pro gram wit h y ou when y ou tra v el.
m T ak e the neces sary p l u g adapters if y ou ’ re tra v eling o v erseas . (Y ou ma y need to u se them with the po wer c or d. ) Y ou do not n eed a v olta ge trans f or mer . T h e pow er adapter c an ha ndle 90 v olts t o 26 0 v olts A C (48 Hz t o 62 Hz) .
St or i ng t he Mac i n t os h P o w erB oo k 1 Save your work on a hard disk or floppy disks. 2 Press the Power key and click shut down, or choose Shut Down from the Special menu.
.
Th e k e y board on t h e Mac i ntosh P ow erB ook 5 300 series c omputer w orks in muc h the sam e w a y as the k e y boar ds on other computers and on elec tric typewriters .
Special keys on the Macintosh PowerBook 5300 series keyboard Arrow keys Move the insertion point as an alternative to using the pointing device. In some programs, the arrow keys have other functions. Caps Lock key A locking Shift key for letters only (numbers and symbols aren’t affected).
T y p i n g spec i a l ch a rac t er s a nd s y m bo ls Y ou c an typ e a v ariety of inter nati onal and other sp eci al s ymbo l s and c haracters (inc ludi ng c harac ters with di acriti c al marks , s uc h a s accents) b y pre ss i ng c ombinati ons of k e y s .
If y ou pres s the O pti on k e y , K e y Caps out li nes li ght l y the ke y s that y ou c an use in comb i nati on with letter k e y s t o type letters with accents or ot her di acrit ic al marks .
Spec ia l k e y com b i na t i on s If dif ficu ltie s with y our trackpad or c omputer don ’ t allo w y ou t o use standard met hods o f quitt i n g a pro gram or restarting y our c omputer , y ou can try us i ng the se speci al ke y comb i nati ons .
.
Th e i nstr uct ions in this sec ti on tell y ou how t o i nstall a RAM ex pansi on car d in y our Mac i nt osh Po w erB ook . N ot e: Y ou shoul d attempt to install a RAM c ard onl y if y ou are c omf or table w orki n g with e lectroni c equipment.
Ge tt i n g rea d y Y ou will n eed the RAM e x pa nsi on car d a nd a screw dri v er with a T orx T -8 head. (Y our c ard ma y come wit h a T orx T -8 scre wdri v er . If y ou need t o purc ha se a T orx T -8 scre wdri v er , y ou c an prob abl y find on e at a hardw are or elec tronic s s uppl y st ore .
143 Installing a Macintosh PowerBook RAM Expansion Card I ns ta l l i ng t he ca rd T o i nstall the RAM ex pansi on car d, f o ll o w these steps: 1 Disconnect all cables from the computer, including the power adapter. Make sure the computer is turned off.
4 Turn the computer over and unscrew the three screws on the bottom of the computer. Th e se scre w s c a n onl y be loosened with a T orx T -8 scre wdri v er .
5 Lift up the computer and carefully turn it over to remove the three loosened screws. Set t he scre w s as ide . 145 Installing a Macintosh PowerBook RAM Expansion Card.
6 Set the computer down and open the display to its maximum angle. Side view 146 Appendix C.
7 Gently lift the side panels of the computer a short distance. Be c areful t o not t o lif t t oo f ar . A sli ght lif t shoul d rai se t he ke yboar d enou gh f or y ou to gra sp it. Gently lift the side panels of the computer up a short distance (approximately 1/4").
8 Carefully pull the keyboard forward to loosen the four tabs at the top. Be very careful to avoid pulling the keyboard out too far. The cable attaching the keyboard to the computer is very short. Th is ac t i on shoul d release t h e t op edg e of t h e k e y boar d from its enc los ure , allo wing y ou t o gra sp and free the entire ke yboar d.
9 Place a clean, dry cloth over the display to protect it. Place a soft, dry, clean cloth over the display to protect it from scratches. 149 Installing a Macintosh PowerBook RAM Expansion Card.
10 Lift the keyboard out of its enclosure and place it on the clean, dry cloth covering the display. A g ai n, b e v ery c arefu l to not t o lift t h e k e y boar d t oo f ar out o f its enc los ure so that y ou don ’ t pull t he ke yboar d cab le out of its s o c k et.
11 Gently touch the metal surface on the right side of the inside of the computer to discharge any static electricity built up on your body. This pre v ents y ou from dama ging y our Mac i nt osh Po werB ook or RAM c ard. Don ’ t w al k around w hile i nstalling t he c ard.
152 Appendix C 12 If you are replacing a RAM card, lift the corner of the RAM card you are replacing to remove it. Be c areful not t o t ouc h other par ts of t he computer ’ s i nterior w h en lift i ng t he c ard. Som e par ts ma y b e hot if the battery ha s b een c har gi ng or t he computer has recent l y b een used.
13 Remove the new RAM card from its protective package. Hol d the c ard b y its ed ge s . Don ’ t t ouc h the c hips or metal parts of t he c ar d. IMPORTANT U se a RAM car d with T SOP l o w-pro f ile RAM c hips onl y . Installi ng a c ard with hi gh-pro f ile c hips ma y dama ge y our computer .
15 Lay the card flat, then gently press the card into the socket. Y ou n eed to e x er t some pre s s ure to inser t the c ard ’ s connect or i n t o the s ock et. It ’ s all ri ght to wi g g le the c ard t o mo v e it or t o i nser t one si de a nd then the other , but b e v ery c arefu l not t o b end or bo w t he car d.
If the k e y boar d c able s are l oose , f ollo w the se steps t o repl ace t he cab les: 1 Lift the bail on the connector with a straightened paper clip or similar object. 2 Insert the ribbon cable into the connector. 3 Push down on the bail with a straightened paper clip or similar object to secure the ribbon cable.
16 Move the keyboard back toward its original position, and then slide the tabs at the top into the computer’s enclosure. Hol d the ke yboar d no more t ha n an i nc h abo v e the enc l os ure to a v oi d strai ni ng the c able s . Gently slide the keyboard back into the computer.
17 Lower the keyboard into place. If par t o f the ke y boar d doesn ’ t lie flat wit hi n the enc los ure , gent l y pres s that area do wn with y our ha nd. 18 Remove the cloth from the display. 19 Slightly close the display so it is at a 90-degree angle to the computer.
20 While holding the keyboard in place, rotate the Macintosh PowerBook so that the bottom of the computer is exposed, with the display flat against the table surface. While holding the keyboard in place so that it doesn’t fall out, rotate the computer so that the display is flat against the table surface.
21 While continuing to hold the keyboard in place, replace the three screws on the bottom of the Macintosh PowerBook. N ot t o o ti g ht: T ak e c are not to o v er ti ghten the scre w s . T i ghten them onl y until the y are snu g (when y ou fee l res istance t o y our tur ni ng mot ion) .
C hec k i n g t o se e t he ca rd i s pr ope rl y i ns ta l led Once y ou ha v e c omp leted the proces s f or i nstalli ng a R AM ex pans i on c ard, y ou c an chec k t o make s ure the additi onal RAM is no w a v ailab le on y our c omputer . Fo llo w these steps: 1 Press the Power key to turn your computer on.
A About This Macintosh (Apple menu), for checking memory 87, 160 accent marks, typing characters with 137–138 AC power 71. See also power adapter active program 18, 68 adapter cable.
arranging your work area 123–126 electrical interference and 91 electromagnetic emissions and 126 external monitor placement 60, 126 arrow keys 136 arrow pointer alternating between wristwatch and 8.
163 Index connecting additional equipment 51–64 cautions about 127 external modem 53 external monitor 59–62 memory expansion card 64 printer 52 SCSI devices 54–59 troubleshooting 100 Connection File pop-up menu (AppleLink) 49 Connection Port pop-up menu (AppleLink) 49 connection scripts.
Enter key 136 environmental requirements 127, 128 for storing computer 133 error message codes 85 error messages. See troubleshooting Escape key 136 Ethernet connection cards.
font file, problems opening 89 Fonts folder, removing damaged fonts files from 89 Force Quit option 84, 139 “freezing” (pointer not responding to trackpad) 20, 23 in application program 85 restart.
defined 18 Disk First Aid 112, 114 Drive Setup 109 File Sharing Extension 101 hard disk 18 lightning bolt 73, 74 low battery power 58 Network 101 opening 18 PC Card 43 PC Card modem 46 PowerBook Setup.
Macintosh HD window 66 Macintosh PowerBook 5300 series battery, charging warning 74. See also battery Macintosh PowerBook computer overview of 1–2 pre-installed software 65 RAM amount used by 91 RAM.
N “native” application programs 70 network backing up files on 69 problems printing on 97, 101 troubleshooting 101–103 Network icon 101 Network menu (AppleLink), Set Up Connection command 49 O office arrangement.
PowerPC microprocessor ix “native” application programs and 70 power sources 71 PRAM. See parameter RAM pre-installed software 65 printer connecting 52 troubleshooting 96–97, 100 printer/external modem icon 53 printer/external modem port 2, 51 connecting modem to 53 connecting printer to 52 programs.
S safety precautions 127–128 battery hazards 76, 127, 129 battery recharging 74 connecting SCSI devices 54, 55, 57, 58 grounding plug 3 RAM card installation 151, 152 for traveling 131 saving files,.
Small Computer System Interface devices. See SCSI devices software. See also application programs; system software making copies of 9–14 pre-installed 65 special, replacing 117 types of 9 software c.
traveling with the computer 131–132 car travel caution 133 troubleshooting 79–105 Apple Remote Access (ARA) 104–105 application programs 85–88 arrow pointer not responding 20, 23, 85, 93 blank.
W, X , Y waking the computer 22, 89 warranty considerations international travel and 132 PC Cards 41 power adapter 3 RAM expansion card and 141 repair and 127 windows 18 changing size or shape of 18 closing 9–14 disappearing 88 display problem with 84 hiding and showing 69 moving 18 wireless communication cards.
Apple Computer , Inc. 1 Infinite Loop Cupertino, California 95014-2084 408.996.1010 030-6895-A Printed in U.S.A. .
An important point after buying a device Apple PowerBook 5300 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Apple PowerBook 5300 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Apple PowerBook 5300 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Apple PowerBook 5300 Series you will learn all the available features of the product, as well as information on its operation. The information that you get Apple PowerBook 5300 Series will certainly help you make a decision on the purchase.
If you already are a holder of Apple PowerBook 5300 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Apple PowerBook 5300 Series.
However, one of the most important roles played by the user manual is to help in solving problems with Apple PowerBook 5300 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Apple PowerBook 5300 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
