Instruction/ maintenance manual of the product B2867757 Apple
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Operating Instructions Troubleshooting Read this manual carefully before yo u use this machi ne and keep it h andy for future reference. For safe and corre ct use, be sur e t o rea d th e Safety Informatio n in "About This Machi ne" before using the ma chine.
Introduction This manual contains detailed instructions and note s on th e operation and use of this ma chine. For your safety and benefit, read this manual carefully be fo re using the machine. Kee p this manual in a handy place for quick reference. Important Contents of this manual are subject to change witho ut prior notice.
i Manuals for This Machine Refer to the manuals that are relevant to what y ou want to do w ith the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic ve rsions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
ii ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. ❖ Other manuals • PostScript3 Supplement •U N I X S u p p l e m .
iii TABLE OF CONTENTS Manuals for This Machine .............................................. ........................................ i How to Read This Manual .............................................. ....................................... 1 Symbols .
iv 5. Adding Paper and Toner Loading Paper ............................................ ..................................................... ..... 57 Loading the Paper Roll...................... .............. ................. .............. .......
1 How to Read This Manual Symbols This manual uses the foll owing symbols: Indicates important sa fety notes. Ignoring these notes could resu l t i n s e r i o u s i n j u r y o r d e a t h . B e s u r e t o r e a d t h e s e notes. They can be found in the “Safety Information” section of About This Machine.
2 Names of Major Options Major options of this machine are refe rred to as follows in this manual: • Roll Feeder Type 240A → Paper roll tray 1 • Roll Feeder Type 240B → Paper roll tray 2 • P.
3 1. When the Machine Does Not Operate As Wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the Indicators displayed when the machine require s the user to remove misfed paper, to add paper or to perform other procedures.
When the Machine Does Not Operate As Wanted 4 1 Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Note ❒ Users cannot mute the machine's beep al erts.
Checking Machine Status and Settings 5 1 Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the fo llowing items under [ Maintenance Info ] : • [ Remaining Toner ] Displays the amount of remaining toner.
When the Machine Does Not Operate As Wanted 6 1 ❖ Inquiry You can check the fo llowing items under [ Inquiry ] : • [ Machine Repairs ] Displays the machine number and cont act number that are required for service. • [ Sales Representative ] Displays the sales representative's telephone number.
Checking Machine Status and Settings 7 1 Note ❒ [ Original Misf eed ] , [ Paper Misfeed ] , and [ Cover Open ] appe ar only when these errors occu r. ❒ For details about how to locate and remove misfeeds, see “Locating Jammed Paper” or “Removing Jammed Paper”.
When the Machine Does Not Operate As Wanted 8 1 When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the correspond- ing function ke y. Then, follo w the instru ctions displayed on the control panel .
When You Have Problems Operating the Machine 9 1 When You Have Problems Operating the Machine The following chart give s explanations of common proble ms and messages. If other messages appear, foll ow the instructions displayed. Important ❒ Check the contact address and Serial No.
When the Machine Does Not Operate As Wanted 10 1 “ Please wait. ” ap- pears. This message appears when you change the toner cartridge. Wait for the machine to get ready. “ Memory is full. Do you want to store scanned file? ” appears. The scanned originals exceed t he number of sheets/pages that can be stored in the hard disk.
When You Have Problems Operating the Machine 11 1 Original images are printed on the reverse side of the paper. You may have loaded the paper incorrectly. Load paper correctly. Load paper into the cut paper tray print side down, and into the bypass tray print side up.
When the Machine Does Not Operate As Wanted 12 1 ❖ Document Server Problem Cause Solution “ Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file? ” appears. The number of scanned pages exceeds the capac- ity per file of the Docu- ment Server.
When You Have Problems Operating the Machine 13 1 Note ❒ Loading curled paper in the cut paper tray can result in misfeeds and soiled paper edges. To load curled paper in the cut paper tray, firs t flatten it by hand, a n d b e s u r e t o l o a d i t p r i n t s i d e d o w n .
When the Machine Does Not Operate As Wanted 14 1 When a Job Is Not Performed If you cannot execute a function, it may b e that the machine is being held up by another function. If you cannot exec ute a function, te rmin ate any other functions curre ntly active, and then try executing the function again.
When a Job Is Not Performed 15 1 *1 Simultaneous operations are only possible after the pre ceding job documents are all scanned and [ New Job ] appears. *2 You can scan a document after the pr eceding job documents are all scanned. *3 Simultaneous operation become possible after you press [ Ne w Job ] .
When the Machine Does Not Operate As Wanted 16 1 Note ❒ If the machine is capable of executin g multiple functions simultaneously, specify whic h function should have priority in “Print P riority”. Th is settin g is factory-preset to “Display Mode”.
17 2. Troubleshooting When Using the Copy Function This chapter expl ains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If ot her messages appear, follow the instructions they contain.
Troubleshooting When Using the Copy Function 18 2 Rotate Sort is not available with this paper size. Select an- other paper size or cancel Rotate Sort mode. The rotate s ort functio n does not support the size of the scanned original. You cannot use rota te sort with A0 (E), B4 JIS, A4 (A), and custom size paper.
When a Message Appears 19 2 Reference p.9 “When You Have Problems Operating the Machine” Authentication has failed. The machine cannot per- form authentication. Contact the administrator. The selected file(s) contained file(s) without access privileg- es.
Troubleshooting When Using the Copy Function 20 2 When You Cannot Make Clear Copies This section ex plains likely causes of and possible solutions for unclear copies. Problem Cause Solution Black or white streaks ap- pear on copies. The exposure glass or platen plate is dirty.
When You Cannot Make Clear Copies 21 2 Image density is uneven. The original has areas of solid color, or Posi- tive/Negative is selected when copying multiple sheets. When using Repeat Copy with originals that have areas of solid color, set the number of originals as follows: A0 - A2 (E - C): 1 sheet, A3 (B) or smaller: 3 sheets.
Troubleshooting When Using the Copy Function 22 2 White lines appear. When D is blinking, ton- er is beginning to run out. Add toner. See p.64 “Adding Toner”. Copies are blank. The original is not set correctly. When using the exposure glass, face the originals down.
When You Cannot Make Copies As Wanted 23 2 When You Cannot Make Copies As Wanted This section ex plains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded in the cut paper tray exceeds the capacity of the machine.
Troubleshooting When Using the Copy Function 24 2 ❖ Edit Cannot scan originals on mixed A series and JIS B series paper continuously. Originals on different se- ries of paper cannot be scanned continuously at the same time. Scan the originals on each series sepa rately.
When You Cannot Make Copies As Wanted 25 2 ❖ Combine ❖ Folding finisher In Erase Border, Erase In- side, or Erase Outside mode, parts of the origi- nal image are not copied. Originals are not scanned correctly. Place the originals correctly. Parts of the image are not copied.
Troubleshooting When Using the Copy Function 26 2 When Memory Is Full T h i s s e c t i o n e x p l a i n s l i k e l y c a u s e s o f and possible solutions for problems related to full memory. Message Cause Solution Memory is full. nn originals have been scanned.
27 3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears During Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.
Troubleshooting When Using the Printer Function 28 3 Windows XP Professional, Windows Server 2003 This section explains the procedure under Window s XP Professional or Windows Server 2003. A On the [ Start ] menu, click [ Printers and Faxes ] . B Click [ Add a printer ] .
If USB Connection Fails 29 3 If USB Connection Fails This section e xplains how to troubleshoot a pr oblem relat ed to USB connection . Problem Cause Solution The machine is not auto- matically recognized. The USB cable is not con- nected properly. Disconnect the USB cable, and then turn the machine off and then back on again.
Troubleshooting When Using the Printer Function 30 3 When a Message Appears This section describes the principal mess ages that appear on the pan el display. If a message not described here appears, act according to the message . Note ❒ Before turning the main power off, s ee “Turning On the Power” , About This Machine.
When a Message Appears 31 3 Alert Messages This section describes the machine Alert messages. Message Cause Solution Cannot connect with the wireless card. Turn the main power switch off, then check the card. IEEE 802.11b interface unit was not inserted when the machine was turned on .
Troubleshooting When Using the Printer Function 32 3 You do not have the privileges to use this func- tion. Use of this function is restricted. Contact the administrator. Authentication has failed. • The login user name or password ent ered is incorrect.
When a Message Appears 33 3 Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error lo g on the co ntrol panel. A Press the { Printer } key to display the printer screen. B Press [ Error Log ] .
Troubleshooting When Using the Printer Function 34 3 When You Cannot Print Use the following procedures if printing does not start when printing fr om a computer. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the mac hine.
When You Cannot Print 35 3 If the printing does not start, consu lt your service representative. Printing does not start. If the machine is operat- ing in an extended wire- less LAN, the receiver's MAC address may be preventing communica- tion with the access point.
Troubleshooting When Using the Printer Function 36 3 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the pr int port when the data-in lamp does not light up or blink. Check if the pr int port settin g is correct.
Other Printing Problems 37 3 Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printi ng from a computer. ❖ If prints are not clear ❖ When printer driver settings are required Problem Cause Solution The print on the en- tire page is faded.
Troubleshooting When Using the Printer Function 38 3 Images are printed in the wrong orientation. The feed orientation you selected and the feed orientation se- lected in the printer driver's option setup might not be the same. Set the machine's fe ed orientation and t he printer driver's feed or ientation accordingly.
Other Printing Problems 39 3 ❖ When paper does not feed in properly Problem Cause Solution Paper is not fed from the selected tray. When you are using a Windows operating system, printer driver settings override those set using the display panel. Set the desired input tray using the printer driver.
Troubleshooting When Using the Printer Function 40 3 ❖ Folding finisher It takes a long time to complete a print job. Processing time de- pends on data vol- ume. High volume data, such as graph- ics-heavy documents, take longer to process. Wait for a moment.
Other Printing Problems 41 3 ❖ Other printing problems If the problem cann ot be solved, cont act your service representative. Problem Cause Solution A print instruction was issued from the computer , but print- ing did not start. User Authentication may have been se t.
Troubleshooting When Using the Printer Function 42 3.
43 4. Troubleshooting When Using the Scanner Function This chapter ex plains likely causes of an d possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section ex plains causes and re medies when scan results are not as expected.
Troubleshooting When Using the Scanner Function 44 4 When You Cannot Send Scanned Files The following sections explain likely caus es of and solutions for Network Deliv- ery and E-mail Sending-related problems. When Stored Files Cannot Be Accessed This section explains likely causes of an d possible solutions for job access-relat- ed problems.
When You Cannot Send Scanned Files 45 4 When Stored Files Cannot Be Edited This section ex plains likely ca uses of and possibl e solutions for the TWAIN dr iv- er failing to operate.
Troubleshooting When Using the Scanner Function 46 4 When a Message Appears This section explains likely causes of and possible solutions for error messages that may appear on the machine's cont rol panel.
When a Message Appears 47 4 Updating the des- tination list... Please wait. Specified desti- nation(s) or sender's name has been cleared. The destination list has been updated. If a destination or sender's name was al- ready selected, re-select it after this mes- sage disappears.
Troubleshooting When Using the Scanner Function 48 4 Cannot find the specified path. Please check the settings. The destination comput- er name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct.
When a Message Appears 49 4 Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Netwo rk set- tings are not made. • Check the network settings of the cli- ent computer.
Troubleshooting When Using the Scanner Function 50 4 Transmission has failed. Insuffi- cient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has fai led. There was not enough free space on the hard disk of the SMTP server, FTP server, or client com- puter at the destination.
When a Message Appears 51 4 Exceeded max. number of alpha- numeric charac- ters. The maximum enterable number of alphanumeric charac ters has b een exceede d. Make sure t he maximu m number o f characters which can be entered, and then enter it again.
Troubleshooting When Using the Scanner Function 52 4 E-mail address entered is not correct. Please re-enter. The entered e-mail ad- dress is incorrect. Make sure the e-mail address is correct, and then enter it again. Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete.
When a Message Appears 53 4 Reference “Turning On t he Power”, About This Machi ne When a Message Appears on the Client Computer This section expl ains likely caus es of and possible solutions for the main error messages displayed on the client co mputer when using the TWAIN driver.
Troubleshooting When Using the Scanner Function 54 4 Standby time reached. An original was not loaded within the speci- fied time limit. Load an original within the time limit specified in [ Standby Time ] . Please call your service represen- tative. An unrecoverable error has occurred in the machine.
When a Message Appears 55 4 Reference “Turning On t he Power”, About This Machi ne Insufficient mem- ory.Reduce the scanning area. Scanner memory is insufficient. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help.
Troubleshooting When Using the Scanner Function 56 4.
57 5. Adding Paper and Toner This chapter explains troubl eshooting proc edures that are appl icable to all the machine's functions. Loading Paper This section explains what to do wh en paper runs out and needs reloading.
Adding Paper and Toner 58 5 Note ❒ If the original hanger (optional) is inst alled, remove it before pulling out the paper roll tray or cut paper tray. ❒ For paper types and sizes that can be lo aded in the paper roll tray and cut pa- per tray, see “Recommended Paper Size s and Types”, About This Machine.
Loading Paper 59 5 Loading the Paper Roll The following procedure expl ai ns loading the paper roll. Note ❒ When you use the printer function, set the paper volume again after loading the paper roll. See “Tra y Paper Settings”, General Settings Guide.
Adding Paper and Toner 60 5 Reference “Tray Paper Settings”, General Settings Gui de Loading Cut Paper The following procedure ex plains loading cut paper. Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading.
Changing the Paper Size 61 5 Changing the Paper Size This section ex plains how to change a paper size. Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriat e procedure before you begin. Note ❒ Be sure to select the paper size with System Se ttings.
Adding Paper and Toner 62 5 Setting the roll holder The following procedure explai ns setting the roll ho lder. Note ❒ For procedures about loading the pa per, see “Loading Paper”. ❒ Confirm paper widt h using the paper roll tray's scale.
Changing the Paper Size 63 5 Changing the Paper Size in the Cut Paper Tray The following procedure explains how to change a paper size in the cut paper tray. Note ❒ This procedure is required for loading A 3 K , B4 JIS K , 11" × 17" K , or 12" × 18" K size paper.
Adding Paper and Toner 64 5 Adding Toner This section expla ins adding and storin g toner. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: Important ❒ Fault may occur if you use toner other than th e recommended type. ❒ When adding toner, do not turn off the operat ion switch.
Adding Toner 65 5 Note ❒ You can check name of the required toner name and the replacement proce- dure using the “ D Add Toner ” screen. ❒ Press [ System Status ] to check contact number where you can order supplies. See “Checking Machine Stat us and Settings”.
Adding Paper and Toner 66 5 Sending Scanned Documents When Toner Has Run Out When the machine has run ou t of toner, the indicator on the display lights. Note that even if th ere is no toner le ft , you can still send scanned documents. A Make sure that the machine is in scanner mode.
67 6. Clearing Misfeeds This chapter explains what to do wh en paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: R CAUTION: R CAUTION: R CAUTION: Important ❒ When clearing misfeeds, do not turn o ff the operation switch.
Clearing Misfeeds 68 6 Locating Jammed Paper If a misfeed happens, remove the misfed pa per or original by following the procedures shown on the diagrams on the or iginal cover, paper output exit cover, or paper roll tray. A misfeed has occurred in the place correspond ing to the letter dis played on the control panel.
Removing Jammed Paper 69 6 Removing Jammed Paper The following procedure e xplains how to remove jammed pa per. Important ❒ The internal part s of the machine may be hot. Wait for the fusin g unit to cool down before clearing a paper jam i n the unit.
Clearing Misfeeds 70 6 When A2 is lit A TK011S.
Removing Jammed Paper 71 6 When B is lit When C is lit When P is lit A TK012S A TK013S A TK014S.
Clearing Misfeeds 72 6 When N1 - N7 is lit ❖ When N1 is lit ❖ When N3 is lit ❖ When N5 is lit ATK015S ATK016S ATK017S.
Removing Jammed Paper 73 6 ❖ When N7 is lit ATK018S.
Clearing Misfeeds 74 6.
75 7. Remarks This chapter describes how to maintain and o perate the machine. Where to Put Your Machine This section provides precauti ons for installation, movement and disposal. Machine Environment Choose your machine' s location carefully. Environmental conditions grea tly affect its pe rformance.
Remarks 76 7 ❒ Do not take off the holding stan d. ❒ Protect the machine from strong shocks. Impact can damage t he hard disk and cause stored files to be lost. As a precautionary measure, files should be copied to another computer. Note ❒ For details about how to turn the main po wer off, see “Turning On the Pow- er”, About This Machine.
Where to Put Your Machine 77 7 Environments to avoid • Locations exposed to dire ct sunlight or other sour ces of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature ch anges can cause condensation to form inside the machine.
Remarks 78 7 Power Connection The following explains po wer supply. R WARNING: R WARNING: R CAUTION: R CAUTION: • When you unplug the powe r cord, the anti-condensatio n heaters go off. • Make sure the plug is inserted firmly in the wall outlet. • Voltage must not fluctuate by more than 10%.
Maintaining Your Machine 79 7 Maintaining Your Machine I f t h e e x p o s u r e g l a s s, o r p l a t e n p l a t e i s d i r t y , c o p y c l a r i t y m a y b e r e d u c e d . C l e a n these parts if they are dirty. Important ❒ Do not use chemica l cleaners or orga ni c solvents, such as thinner or benzene.
Remarks 80 7 C Wipe the platen plate with a soft, dry cloth. D Wipe the original feed guides with a soft, dry cloth. E Close the original cover gently.
Maintaining Your Machine 81 7 Cleaning the Main Unit Clean off toner that may have collected on the imaging area. Important ❒ Do not leave the main unit more than 10 minutes, otherwis e copy quality may deteriorate. A Lift the main unit opening levers on either side and open the main unit.
82 INDEX A Access to the machine , 77 Adding Paper , 57 Adding Paper and Tone r , 57 Adding Toner , 64 Alert Messages , 31 C Cannot Browse the Network to Send a Scan File , 44 Cannot Make Clear Copies.
83 P Panel Tone , 4 Power Connection , 78 Printer Function , 27 Problems Operating the Machine , 9 Put Your Machine , 75 R Remarks , 75 Removing Jammed Paper , 67 , 69 Removing the roll holder , 61 S .
84 EN USA B286 -7757.
In accordance with IEC 60417, this machine uses the fol lowing symbols for the main power switch: a means POWER ON. c means STAND BY. In accordance wi th IEC 60417, this machin e uses the fo llowing symbols for the anti-humidity heater switch: a means POWER ON.
Operating Instructions Troubleshooting Type for 2404WD/GWD2004/LW324/Afi cio MP W2400 Type for 2406WD/GWD2006/LW326/Afi cio MP W3600 EN USA B286-7757.
An important point after buying a device Apple B2867757 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Apple B2867757 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Apple B2867757 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Apple B2867757 you will learn all the available features of the product, as well as information on its operation. The information that you get Apple B2867757 will certainly help you make a decision on the purchase.
If you already are a holder of Apple B2867757, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Apple B2867757.
However, one of the most important roles played by the user manual is to help in solving problems with Apple B2867757. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Apple B2867757 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
