Instruction/ maintenance manual of the product FS 1020MFP Kyocera
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FS- 1 020MFP/FS- 1 220MFP oPer a tioN guide.
This Operation Guide is for models FS-1020MFP and FS-1220MFP. This Operation Guide is intended to help you operate the machine correctly , perform routine maintenance and take a simple troubleshooting action as necessary , so that you can always use the machine in good condition.
i Contents 1 Machine Parts ................ ............. ................ ............. ................ ............. ................ ......... ................ ........... ..... 1-1 Front Machine Components ......... ................. ............
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iii Le gal and Safety Inf or ma tion Notice The information in this guide is subject to change without not ification. Additional p ages may be inserted in future editions. The user is asked to excuse any technical inaccuracies or typographical errors in the present edition.
iv Compliance and Conformity This equipment has been tested and found to comply with the limit s for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provid e reasonable protection against harmful interference in a residential installation.
v Safety Instructions Regarding the Disconnection of Power Caution: The power plug is the main isolation device! Other switches on the equipment are only functional switches and are not suitable for isolating the equipment from the power source.
vi Environment al benefit s of "Power Ma nagement" T o reduce power consumption when idle, this machine is equipped with a power management function that automatically activates energy-saving mode when the machine is idle for a certain period of time.
vii Safety Conventions in This Guide The sections of this guide and parts of the machine marked with symbols are safety warnings meant to protect the user , other individuals and surrounding objects, and ensure correct and safe usage of the machine. The symbols and their meanings are indicated below .
viii Environment The service environmental conditions are as follows: • T emperature: 50 to 90.5 °F (10 to 32.5 °C) • Humidity: 15 to 80 % However , adverse environment al conditions may affect the image quality . Avoid the following locations when selecting a site for the machine.
ix About the Operation Guide This Operation Guide contains the following chapters: 1 Machine Part s This chapter lists the names of different machine p arts. 2P r e p a r a t i o n This chapter explains how to start up the machine, load pape r and originals, and use the application software included in the Product Library disc.
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1-1 1 Mac hine P ar ts This chapter explains the following topics: Front Machine Component s ........... ................................................ ................. ................ ........... ..... ............. ......... 1 -2 Rear Machine Components .
1-2 Machine Parts Front Machine Co mponents 1 Original C over 2 Original Size Indicator Plates 3 Platen 4 Inner Tray 5 Paper Stopper 6 Front Cover 7 C assette Cover 8 C assette 9 Operation Panel 10 Po.
1-3 Machine Parts Rear Machine Component s 11 Rear Cover 12 Power Cord Conne ctor 13 USB Interface Connector 13 11 12.
1-4 Machine Parts Operation Panel Mode Select key • Set the mode to Copies, Density , or Program. • Press and hold for 5 seconds to print the status p age. Refer to Printing the S tatus Page on page 2-42 . Copies indicator Light s up when Copies is selected.
2-1 2 Prepar a tion This chapter explains the following topics: Connections .......................... ................ ............. ................ ............. ................. ............ ... ................. ............. ......... 2-2 Loading Paper .
2-2 Preparation Connections This section explains how to start up the ma chine. Connecting the USB Cable Follow the steps as below for connecting the USB cable. 1 Connect the USB cable to the machine’s USB interface connector . 2 Connect the other end of the USB cable to the computer's USB interface connector .
2-3 Preparation 3 Press the power switch to On. The machine begins to warm up. St arter T oner Cont ainer The toner container packed with the new machine is a starte r toner cont ainer .
2-4 Preparation Loading Paper General Guidelines The machine is designed to print on standard copier p aper , but it can also accept a variety of other types of p aper within the limits specified below .
2-5 Preparation Minimum and Maximum Paper Sizes The minimum and maximum paper sizes are as follows. Selecting the Right Paper This section describes the guidelines for selecting paper . Condition Avoid using p aper that is bent at the edges, curled, dirty , torn , embossed, or cont aminated with lint, clay , or paper shreds.
2-6 Preparation • Envelope Monarch (3-7/8 × 7-1/2 inches) • Envelope #10 (4-1/8 × 9-1/2 inches) • Envelope #9 (3-7/8 × 8-7/8 inches) • Envelope #6-3/4 (3-5/8 × 6-1/2 inches) • Envelope C.
2-7 Preparation The moisture content of the paper varies with the relative humidity in the room. When the relative humidity is high and the paper absorbs moisture, the p aper edges expand, becoming wavy in appearance. When the relative humidity is low and the paper loses moisture, the edges shrink and tighten, and print contrast may suf fer .
2-8 Preparation Special Paper The following types of special paper can be used: • Preprinted paper • Labels* • Bond paper • Recycled paper • Thin paper* (60 to 64 g/m²) • Rough paper • .
2-9 Preparation Some label paper is manufactured with an extra margin of top sheet around t he edge. Do not remove the extra top sheet from the carrier sheet until after printing is finished. The table below lists the specifications for adhesive label p aper .
2-10 Preparation Thick Paper If an excessive amount of thick paper is loaded in the cassette, it may not be fed. In that case, reduce the number of sheets to be loaded. Fan the stack of p aper and align the edges before loading them in the paper source.
2-1 1 Preparation Paper T ype The machine is capable of printing under the optimum setting for the type of p aper being used. Not only can preset paper types be selected, but it is al so possible for you to define and select customized p aper types. Paper type can be changed using the printer driver and KYOCERA Client Tool.
2-12 Preparation Loading Paper into Cassette 250 sheets of A4 or Letter p aper (80 g/m²) may be loaded into the cassette. 1 Open the cassette cover . 2 Adjust the position of the width guides located on the lef t and right sides of the cassette. Note When using paper that is larger than A4/Letter, remove the cassette cover.
2-13 Preparation 3 Adjust the paper length guide to the p aper size required. Note When using paper larger than A4/Letter, pull out the paper length guide.
2-14 Preparation 4 Load the paper all the way in the cassette until the paper touches the far inner side. Ensure the side to be printed is facing up and the paper is not folded, curled, or damaged. IMPORTANT Adjust so that there is no gap betwee n the paper length guide and the paper.
2-15 Preparation 5 Close the cassette cover . 6 S pecify the p aper size and type for the cassette using KYOCERA Client T ool. For more information, refer to Configuration on page 2-36 . When you att ach the cassette cover Attach the cassette cover as shown.
2-16 Preparation Loading Originals Y ou may place books or magazines on the platen in addition to ordinary sheet originals. Open the original cover , and place the original. Note Shadows may be produced around the edges and in the middle of open-faced originals.
2-17 Preparation Inst alling and Uninst alling Drivers and Utilities This section explains how to configure machine settings and install the software required for use as a machine. Ensure the machine is plugged in and connected to the PC before installing the software from the Product Library disc.
2-18 Preparation Inst alling the Sof tware in Windows If you are connecting this machine to a Windows PC, follow th e next steps to install the software. The example shows you how to connect your machine to a Windows 7. Y ou can use either Express Install or Custom Inst all to install the software.
2-19 Preparation 2 Select the machine you want to install, select the Driver Package , and click Inst all . 3 A message appears saying that your software is ready to use. T o print a test page, select the Print a test p age checkbox and select the machine.
2-20 Preparation 4 Double-click OS X 10.5 or higher . 5 Double-click Kyocera OS X 10.5+ xxxxx . 6 The printer driver installation program st arts up. 7 Install the printer driver as directed by the instructions in the inst allation software. This completes the printer driver installation.
2-21 Preparation Uninst alling Drivers and Utilities The software can be uninst alled (removed) using the Product Library disc supplied with the machine. 1 Exit all active software applications. 2 Insert the Product Library disc supplied with the machine into the optical drive.
2-22 Preparation Machine Settings V arious machine settings can be configured from a computer using KYOCERA Client T ool. Install KYOCERA Client T ool from the provided Product Library disc. Accessing KYOCERA Client T ool S tart KYOCERA Client T ool. KYOCERA Client T ool Functions The functions of KYOCERA Client T ool are described below .
2-23 Preparation KYOCERA Client T ool Settings General No. Item Description Reference Page 1 Machine list The list at the top of KYOCERA Client T ool screen includes all of the supported machines installed on your computer .
2-24 Preparation Print T ab 5 Maintenance The Maintenance tab let s you open KYOCERA Net Viewer*, order replacement toner , view our web site, and download software. Click Maintenance Menu to display the Maintenance Menu screen. This lets you perform machine maintenance.
2-25 Preparation Device T ab Scan T ab No. Item Description Reference Page 1 Configuration Opens the Configuration screen for the selected machine. 2-36 2 Preset Opens the Preset T ool screen for the selected machine. 2-28 3 Document ation Opens the folder where manuals are cont ained.
2-26 Preparation Maintenance T ab No. Item Description Reference Page 1 Maintenance Menu Opens Maintenance Menu screen. 6-7 2 KYOCERA Net Viewer Opens KYOCERA Net Viewer.* * T o display KYOCERA Net Viewer , KYOCERA Net Viewer must be inst alled. KYOCERA Net Viewer User Guide 3 Order T oner Y ou can order replacement toner by e-mail or on the web.
2-27 Preparation St atus Monitor When KYOCERA Client T ool is inst alled, you can check the machine status in the S t atus Monitor icon. The S tatus Monitor icon displays machine st atus messages in the lower right corner of the screen. Screen Overv iew The screen overview of the S tatus Monitor icon is as follows.
2-28 Preparation Default and Program Settings This section explains about the Copy , Print Box, and Scan default settings and programs. For settings that are frequently changed from the default settings, it is convenient to register a program. Default Settings This section explains the default settings for each function.
2-29 Preparation General 3 1 2 6 7 8 4 5 No. Item Description Reference Page 1 Program number Select the program number (1 to 3) to be registered. When a program number is selected, the settings registered in that number appear in the right-hand screen.
2-30 Preparation Copy T ab 1 2 3 4 5 7 8 9 10 11 6 No. Item Description 1 Original size S pecify the size of originals being scanned. V alue: Executive , Letter , A4 , A5 , A6 , B5 (JIS) , B5 (ISO) , Custom , 16K , St atement Note Refer to Configuration on page 2-36 for selecting Custom .
2-31 Preparation 7Z o o m Adjust the magnification to reduce or enlarge the original image. V alue: 100% , Auto , Custom , Fixed When Custom or Fixed is selected, the Zoom screen is displayed.
2-32 Preparation Scan T ab 1 2 3 4 9 5 6 7 11 12 8 10 No. Item Description 1N a m e Set a name for the Program. Up to 18 characters can be entered. 2 Original size S pecify the size of originals being scanned.
2-33 Preparation Print Box T ab 1 1 Quality Set the quality if file format is JPEG . This is disabled for non-JPEG format. V alue: 1 to 100 Note Non-numeric characters cannot be enter ed. If entered number is beyond range, the max/min value will be restored.
2-34 Preparation Quick Scan/TW AIN Settings Settings required for scanning on the machine are explained bel ow . The settings specified here will be the default settings for scanning. 1 S t art KYOCERA Client T ool as explained in Accessing KYOCERA Client T ool on page 2-22 .
2-35 Preparation Quick Scan Settings 5 Original image Select original image type for best result s. V alue: T ext , Photo , T ext+Photo 6 Destiny Select the density . V alue: -3 (Lighter) to 3 (Darker) 7 Reverse image When this is selected, the image color reverses.
2-36 Preparation Configuration The Configuration is a function of KYOCERA Client T ool. The default settings of the machine can be changed and the messages that appear in the S tatus Monitor can be set. Accessing the Configuration Follow these steps to display the Configuration on the desktop.
2-37 Preparation Configuration Screen General 5 1 4 2 3 No. Item Description Reference Page 1 Device Defaults Configure overall machine operation. 2-38 2C o p y Configure settings for copying functions. 2-40 3 St atus Monitor Configure set tings for the S tatus Monitor.
2-38 Preparation Device Default s T ab 1 2 3 4 5 7 8 9 10 11 12 6 13 14 15 No. Item Description 1 Power off timer Select the length of time before the machine shuts off automatically when not in use.
2-39 Preparation 7 Auto error clear Enable auto error clear . If an error occurs during processing, processing stops to wait for the next step to be taken by the user . In the auto error clear mode, automatically clear the error after a set amount of time elap ses.
2-40 Preparation Copy T ab 1 3 2 4 5 No. Item Description 1C o l l a t e Select the defaults for Collate. 2O r i e n t a t i o n Set the original orient ation defaults. V alue: T op edge top , T o p edge left 3E c o P r i n t Select the EcoPrint default.
2-41 Preparation St atus Monitor T ab 1 2 3 4 5 6 No. Item Description 1 Set toner level alert Select to create an alert when the toner start s running low , and then select a percentage between 0 and 100. If the toner level goes below this percent age, an alert icon is displayed on the Supplies tab at the bottom of KYOCERA Client T ool screen.
2-42 Preparation Printing the St atus Page Y ou can print the S tatus Page to check the current settings. T o print the st atus page, hold down the Mode Select key for 5 seconds.
3-1 3C o p y i n g This chapter explains the following topics: Basic Operation ..... ............. ................ ............. ............. ................ ............. ................ ....... ................ ................ ...... 3-2 Manual Duplex .
3-2 Copying Basic Operation Follow the steps as below for basic copying. 1 Configure necessary settings in KYOCE RA Client T ool in advance. Refer to Machine Settings on page 2-22 . 2 Press [Copy] . 3 Place the originals. For details, refer to Loading Originals on page 2-16 .
3-3 Copying Manual Duplex T o copy on both sides of the p aper , use Manual Duplex. 1 Select copy functions and place the front-side original (or odd numbered p age) as explained in Basic Operation on page 3-2 . 2 Press [St art] to st art copying. The front side is copied.
3-4 Copying 4 Copy the back side (or even numbered page). Load the p aper as shown. 5 Place the back-side original (or even numbered page). For det ails, refer to Loading Originals on page 2-16 . 6 Press [St art] . The back side is copied, and duplex copying is comple ted.
3-5 Copying Using Programs If there are settings that you frequently change from the default state, register the settings in a program. Y ou can simply select the program number as needed to recall those functions. Copy functions can be registered in three programs.
3-6 Copying ID Card Copy Use to copy the front and back sides of a license or other ID card on one sheet of paper . 1 Press [ID Card Copy] . 2 Place the original. Align with the ID Card marks on the Original Size Indicator Plates. For details, refer to Loading Originals on p age 2-16 .
4-1 4P r i n t i n g This chapter explains the following topics: Printing from Application Software ............ ................ ................ ............. ................ ................ .... ............ ............. 4-2 About GX Driver . ..
4-2 Printing Printing from Application Sof tware The steps required to print a document created with an applicat ion are explained below . Y ou can select the printing p aper size. 1 Load the paper required into the cassette. 2 From the application File menu, select Print.
4-3 Printing Manual Duplex T o print on both sides of the p aper , use Man ual Duplex . The even p ages are printed first and then reloaded to print the odd pages. An instruction sheet is available to assist with loading the sheets in the correct orient ation and order .
4-4 Printing 4 Load the even pages printed into th e cassette with the instruction sheet facing down and the arrows pointing toward the machine. 5 Select OK in the Manual Duplex Instruction message box of the printer driver screen. All the odd pages will be printed.
4-5 Printing Print Box A print job can be saved in Print Box in the computer and printed from the machine when needed. Use the machine's operation panel to print the print job stored in a Print Box. The four possible selections for the Print Box are the Default box and Boxes 1 - 3.
4-6 Printing Printing from Print Box Print a print job saved in a Print Box. 1 Press [Print Box] . P0 appears in the operation panel display . 2 Press [ ] or [ ] to select the Print Box number ( P0 to P3 ). When P0 is selected, jobs saved in Default box are printed.
5-1 5 Scanning This chapter explains the following topics: Push Scan ........ ............. ................ ............. ............. ................ ............. ............. ............. ......... ................... ............. 5-2 Using Programs .
5-2 Scanning Push Scan It is easy to scan from the operation p anel on the machine. Push Scan performs scanning with the following settings. P0 is the status of scanning without using the preset program. 1 Press [Scan] . P0 appears in the display on the operation panel.
5-3 Scanning 4 Press [St art] to st art scanning. Using Programs If there are settings that you frequently change from the default state, register the settings in a program. Y ou can simply select the program number as needed to recall those functions.
5-4 Scanning Quick Scan (Scan to PDF/Scan to Email/Scan to Folder) Execute scanning from KYOCERA Client T ool. With Qui ck Scan, the following 3 types of scan are possible. Scan to PDF: Saves the scanned image in PDF format. The folder is specified af ter scanning.
5-5 Scanning Scanning using TW AIN/WIA This section explains how to scan an original using TW AIN/WIA. The procedure for scanning using the TW AIN driver is explained as an example. The WIA driver is used in the same way . 1 Place the originals. For details, refer to Loading Originals on page 2-16 .
5-6 Scanning 4S h a r p e n Adjust the sharpness of the image. V alue: None , Low , Medium , High , Descreen (Blurs the outlines and reduces the sharpness.) 5O r i g i n a l i m a g e Select original image type for best results. V alue: T ext , Phot o , T ext+Photo 6 Density Select the density .
6-1 6 Maintenance This chapter explains the following topics: General Information ..... ............ ............. ................. ............ ................. ............. ................ ... ................ ................ ... 6-2 T oner Container Replacement .
6-2 Maintenance General Information This chapter describes basic maintenance tasks you can perform for the machine. Y ou can replace the toner container according to the machine's status: Also, the internal part s need periodic cleaning.
6-3 Maintenance Replacing the T oner Cont ainer This section explains how to replace the toner container . 1 Open the front cover . 2 Pull out the toner container .
6-4 Maintenance 4 Install the new toner cont ainer in the machine. Push in firmly until you hear a "click" sound. 5 Close the front cover . T oner is replenished for about 4 seconds. Note If the front cover does not close, check that the new toner container is installed correctly (in step 4).
6-5 Maintenance Maintenance Kit Replacement When the machine prints 100,000 pages, a message is printed indicating that the maintenance kit should be replaced. The maintenance kit must then be replaced immediately . T o replace the maintenance kit, cont act your service representative.
6-6 Maintenance 2 Use a clean, lint-free cloth to wipe dust and dirt of f the metal and rubber rollers, conveying unit, and paper feed unit. IMPORTANT Take care not to touch the d rum and transfer roller (black) during cleaning.
6-7 Maintenance Maintenance Menu The Maintenance Menu that the user can adjust from KYOCERA Client T ool is described below . In addition, also refer to KYOCERA Client T ool User Guide .
6-8 Maintenance Prolonged Non-Use and Moving of the Machine Prolonged Non-use If you ever leave the machine unused for a long period of time, remove the power cord from the wall outlet. We recommend you consult with your dealer about the additional actions you should t ake to avoid possible damage that may occur when the machine is used next time.
7-1 7 T ro ubleshooting This chapter explains the following topics: Solving Malfunctions ...... ................ ............. ................ ............. ................ ............. .............. ............ ............. ......... 7-2 Error Messages .
7-2 T roubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the che ckpoints and perform procedures indicated on the following pages. If the problem persists, contact your service represent ative.
7-3 T roubleshooting V apor is emitted near the inner tray . Check if the temperature is low near the location of the machine, or if the paper that is being used has been exposed to humidity .
7-4 T roubleshooting Printouts are wrinkled. Is the paper damp? Replace the paper with new paper . 2-4 Printouts are curled. Is the p aper damp? Replace the paper with new p aper . 2-4 T ext is missing on the Windows test page. — This is a problem specific to the Windows OS.
7-5 T roubleshooting The altitude is 1500 m or higher and printouts are too light. Check the Altitude Setting in the Maintenance Menu. Set the Altitude Setting in the Maintenance Menu to 1 . If there is still no improvement, change the value to 2 . 6-7 Gray background.
7-6 T roubleshooting Tips Machine problems may be solved easily by following the tips below . When you have encountered a problem that cannot be solved following the guidelines above, try the following: • Restart the computer you are using to send print jobs to the machine.
7-7 T roubleshooting Error Messages If a problem has occurred in the machine, you will be notified by the following display . • The Attention indicator on the operation panel is lit or flashing. • An error code appears in the display on the operation panel.
7-8 T roubleshooting E-0008 Cover open The rear cover or front cover is open. Close the rear cover or front cover . E-0009 Inner tray full The inner tray is full of paper . The machine p auses af ter 100 sheets are printed. Remove paper from the inner tray and press [St art] to resume printing.
7-9 T roubleshooting Clearing Paper Jams If paper jams in the paper transport system, or no p aper sheets are fed at all, the machine automatically goes of fline, and the Attention in dicator will flash. KYOCERA Cli ent Tool can indicate the location of the paper jam (the component where the paper jam has occurred).
7-10 T roubleshooting Rear Cover Follow the steps below to clear paper jams inside the rear cover . Note When the front cover is opened or closed, the paper inside the machine may be discharged. 1 3 1 2 2 IMPORTANT Take care not to touch the drum an d transfer roller (black).
7-1 1 T roubleshooting 6 5 7 1 2 2 1 CAUTION The fuser unit inside the machine is hot. Do not touch it, as it may result in burn injury. Note Close the top cover first and then close the rear cover. Close the rear cover to clear the error . The machine warms up and resumes printing.
7-12 T roubleshooting Cassette Follow the steps below to clear paper jams in the cassette. IMPORTANT Do not try to remove paper that has already be en partially fed. Refer to Rear Cover on pag e 7-10 . Note Do not open or close the front cover or rear cover before removing the jammed paper.
7-13 T roubleshooting If p aper feed f ailure occurs Check on and reduction of number of p aper sheets loaded If an excessive amount of thick paper is loaded in the cassette, it may not be fed.
7-14 T roubleshooting.
8-1 8 Appendix This chapter explains the following topics: Specifications ........ ............. ................ ............. ................ ......
8-2 Appendix Specifications Common Functions Note These specifications are subject to change without notice. Item Description T ype Desktop Printing Method Electrophotography by semiconductor laser Pa.
8-3 Appendix Copy Functions Item Description Paper Size A4, A5, A6, Folio, JIS B5, ISO B5, Letter , Legal, St atement, Executive, Oficio II (216 × 340 mm, 8-1/2 × 13 inches), 216 × 340 mm, 16 K, Cu.
8-4 Appendix Printer Functions Item Description Paper Size A4, A5, A6, Folio, JIS B5, ISO B5, Letter , Legal, St atement, Executive, Envelope Monarch, Envelope #10, Envelope #9, Envelope #6-3/4, Envel.
8-5 Appendix Scanner Functions Item Description System Requirements CPU: 20 MHz RAM: 64 MB Resolution 200 × 200 dpi, 300 × 300 dpi, 400 × 400 dpi, 600 × 600 dpi File Format BMP , JPEG , PNG , TIFF.
8-6 Appendix.
Index-1 Inde x A Adhesive label ..................... ................. ................. ......... 2-8 Attention Indicator operation panel ............. .................... ................ ....... 1- 4 C Cassette basis weight ........... ..........
Index-2 printing ................ .................... ................. ............... 4-3 Mode Select key operation panel ............. .................... ................ ....... 1- 4 Moving machine ......... ................. ..................
Index-3 U Uninstalling drivers and utilities ...... .................... .......... 2-21 USB cable connection .......................... ................ ................. .... 2- 2 USB interface connector components ............... ................. .
Index-4.
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KYOCER A Do cument Solutions Austria GmbH Eduard - Kit tenb erge r- Gas se 95, 1 230 Vi enna , Aus tria Phon e : + 43- 1-863380 Fax : + 43- 1 - 86338 - 40 0 KYOCER A Do cument Solutions Nordic AB Es b.
F irst Edition 20 1 2 . 0 9 2 M 4 KMEN000.
An important point after buying a device Kyocera FS 1020MFP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Kyocera FS 1020MFP yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Kyocera FS 1020MFP - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Kyocera FS 1020MFP you will learn all the available features of the product, as well as information on its operation. The information that you get Kyocera FS 1020MFP will certainly help you make a decision on the purchase.
If you already are a holder of Kyocera FS 1020MFP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Kyocera FS 1020MFP.
However, one of the most important roles played by the user manual is to help in solving problems with Kyocera FS 1020MFP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Kyocera FS 1020MFP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
