Instruction/ maintenance manual of the product KD-R515 JVC
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1 IMPORTANT FOR LASER PRODUCTS 1. CLASS 1 LASER PRODUCT 2. CAUTION: Do not open the top cover. There are no user serviceable parts inside the unit; leave all servicing to qualified service personnel. 3. CAUTION: Visible and/or invisible class 1M laser radiation when open.
2 Listening to the disc ~ ] Turn on the power. Ÿ All tracks will be played repeatedly until you change the source or eject the disc. Listening to the other external components You can connect an external component to the AUX (auxiliary) input jack on the control panel.
3 1 2 3 Repeat step 2 if necessary. • To return to the previous menu, press BACK . • To exit from the menu, press DISP or MENU . Category Menu item Selectable setting, [ Initial: Underlined ] DEMO DEMO • DEMO ON • DEMO OFF : Display demonstration will be activated automatically if no operation is done for about 20 seconds.
4 Heat sink Installation This unit is designed to operate on 12 V DC, NEGATIVE ground electrical systems . If your vehicle does not have this system, a voltage inverter is required, which can be purchased at JVC car audio dealers. Prepare these before installation.
5 More about this unit • The maximum number of characters for file/folder names (includes 4 extension characters—<.mp3> or <.wma>). – ISO 9660 Level 1: up to 12 characters – ISO 96.
6 Specifications [AM Tuner] Sensitivity/Selectivity: 20 μV/40 dB CD PLAYER SECTION Type: Compact disc player Signal Detection System: Non-contact optical pickup (semiconductor laser) Number of channe.
ENGLISH GET0634-001A [U/UH] EN, TH 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4. / CD RECEIVER / KD-R516 / KD-R515 INSTRUCTIONS For installation and connections, refer to the separate manual.
2 ENGLISH Thank you for purchasing a JVC product. Please read all instructions carefully before operation, to ensure your complete understanding and to obtain the best possible performance from the unit. IMPORTANT FOR LASER PRODUCTS 1. CLASS 1 LASER PRODUCT 2.
3 ENGLISH CONTENTS 2 How to read this manual 3 How to attach/detach the control panel 3 How to reset your unit 3 How to forcibly eject a disc 4 Canceling the display demonstration 4 Setting the clock .
4 ENGLISH 1 Turn on the power. 2 3 Setting the clock 1 Turn on the power. 2 3 Select <CLOCK>. 4 Select <CLOCK SET>. 5 Adjust the hour. 6 Adjust the minute.
5 ENGLISH Warning (to prevent accidents and damage): • Do not install any battery other than CR2025 or its equivalent. • Do not leave the remote controller in a place (such as dashboards) exposed to direct sunlight for a long time. • Store the battery in a place where children cannot reach.
6 ENGLISH Basic operations Control dial Ejects the disc Loading slot USB (Universal Serial Bus) input jack Display window Auxiliary input jack Detaches the panel When you press or hold the following button(s)... Main unit Remote controller General operation Turns on.
7 ENGLISH Manual search “M” flashes, then press the button repeatedly. When an FM stereo broadcast is hard to receive 1 2 ] <TUNER> ] <MONO> ] <MONO ON> Reception improves, but stereo effect will be lost. To restore the stereo effect, repeat the same procedure to select <MONO OFF>.
8 ENGLISH Manual presetting (FM/AM) You can preset up to 18 stations for FM and 6 stations for AM. Ex.: Storing FM station of 92.50 MHz into preset number “04.” 1 ] “92.50MHz” 2 “PRESET MODE” flashes. 3 ] Selects preset number “04.” “P04” flashes and “MEMORY” appears.
9 ENGLISH Caution on volume setting: Discs produce very little noise compared with other sources. Lower the volume before playing a disc to avoid damaging the speakers by the sudden increase of the output level. Stopping playback and ejecting the disc “NO DISC” appears.
10 ENGLISH Listening to the USB device This unit can play MP3/WMA tracks stored in a USB device. ~ ] Turn on the power. Ÿ All tracks will be played repeatedly until you change the source or detach the USB device. Caution on volume setting: USB devices produce very little noise compared with other sources.
11 ENGLISH Cautions: • Avoid using the USB device if it might hinder your safety driving. • Do not pull out and attach the USB device repeatedly while “READING” is shown on the display. • Do not start the car engine if a USB device is connected.
12 ENGLISH Selecting a preset sound mode You can select a preset sound mode suitable for the music genre. FLAT = NATURAL = DYNAMIC = VOCAL BOOST = BASS BOOST = USER = (back to the beginning) While listening, you can adjust the tone level of the selected sound mode.
13 ENGLISH Menu operations 1 2 3 Repeat step 2 if necessary. • To return to the previous menu, press BACK . • To exit from the menu, press DISP or MENU .
14 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] TUNER IF BAND Intermediate frequency band • AUTO • WIDE : Increases the tuner selectivity to reduce interference noises between adjacent stations. (Stereo effect may be lost.
15 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] AUDIO L/O MODE Line output mode • SUB.W • REAR : Select if the REAR LINE OUT terminals are used for connecting a subwoofer (through an external amplifier). : Select if the REAR LINE OUT terminals are used for connecting the speakers (through an external amplifier).
16 ENGLISH Selecting the variable buttons and display color illumination You can select your preferred color for buttons illumination (except for EQ/BASS-TRE / DISP ) and display color separately.
17 ENGLISH 1 or 2 ] <COLOR SETUP> ] <DAY COLOR> ] <BUTTON ZONE> • Pressing COLOR in step 1 will enter zone selection menu (BUTTON ZONE / DISP ZONE) directly. 3 ] Select a primary color. RED j GREEN j BLUE j (back to the beginning) [Hold] 4 ] Adjust the level of the selected primary color.
18 ENGLISH To keep discs clean A dirty disc may not play correctly. If a disc does become dirty, wipe it with a soft cloth in a straight line from center to edge. • Do not use any solvents (for example, conventional record cleaner, spray, thinner, benzine, etc.
19 ENGLISH More about this unit Basic operations General • If you turn off the power while listening to a track, playback will start from where it had been stopped previously next time you turn on the power. • If no operation is done for about 60 seconds after pressing MENU button, the operation will be canceled.
20 ENGLISH • Do not use the following CD-Rs or CD-RWs: – Discs with stickers, labels, or a protective seal stuck to the surface. – Discs on which labels can be directly printed by an ink jet printer. Using these discs under high temperature or high humidity may cause malfunctions or damage to the unit.
21 ENGLISH • The maximum number of characters for: – Folder names : 32 characters – File names : 32 characters – MP3 Tag : 64 characters – WMA Tag : 32 characters • This unit can recognize a total of 5 000 files, 255 folders (255 files per folder including folder without unsupported files), and of 8 hierarchies.
22 ENGLISH Symptom Remedy/Cause Disc playback Disc cannot be played back. Insert the disc correctly. • CD-R/CD-RW cannot be played back. • Tracks on the CD-R/CD-RW cannot be skipped. • Insert a finalized CD-R/CD-RW. • Finalize the CD-R/CD-RW with the component which you used for recording.
23 ENGLISH Symptom Remedy/Cause USB device playback Noise is generated. The track played back is not an MP3/WMA track. Skip to another file. (Do not add the extension code <.mp3> or <.wma> to non-MP3 or WMA tracks.) “READING” keeps flashing on the display.
24 ENGLISH Specifications AUDIO AMPLIFIER SECTION Maximum Power Output: Front/ Rear: 50 W per channel Continuous Power Output (RMS): Front/ Rear: 20 W per channel into 4 Ω, 40 Hz to 20 000 Hz at no more than 1% total harmonic distortion.
25 ENGLISH CD PLAYER SECTION Type: Compact disc player Signal Detection System: Non-contact optical pickup (semiconductor laser) Number of Channels: 2 channels (stereo) Frequency Response: 5 Hz to 20 000 Hz Dynamic Range: 96 dB Signal-to-Noise Ratio: 98 dB Wow and Flutter: Less than measurable limit MP3 Decoding Format: (MPEG1/2 Audio Layer 3) Max.
ENGLISH GET0634-001A [U/UH] EN, TH 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4. / CD RECEIVER / KD-R516 / KD-R515 INSTRUCTIONS For installation and connections, refer to the separate manual.
1 KD-R516/KD-R515 Installation/Connection Manual / ENGLISH / 1209DTSMDTJEIN EN, TH © 2009 Victor Comp.
2 • The fuse blows. ] Are the red and black leads connected correctly? • Power cannot be turned on. ] Is the yellow lead connected? • No sound from the speakers. ] Is the speaker output lead short-circuited? • “PROTECT” appears on the display and no operation can be done.
ENGLISH GET0634-005A [UT] EN, CT 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4. / CD RECEIVER / KD-R516 / KD-R515 INSTRUCTIONS For installation and connections, refer to the separate manual.
2 ENGLISH Thank you for purchasing a JVC product. Please read all instructions carefully before operation, to ensure your complete understanding and to obtain the best possible performance from the unit. IMPORTANT FOR LASER PRODUCTS 1. CLASS 1 LASER PRODUCT 2.
3 ENGLISH CONTENTS 2 How to read this manual 3 How to attach/detach the control panel 3 How to reset your unit 3 How to forcibly eject a disc 4 Canceling the display demonstration 4 Setting the clock .
4 ENGLISH 1 Turn on the power. 2 3 Setting the clock 1 Turn on the power. 2 3 Select <CLOCK>. 4 Select <CLOCK SET>. 5 Adjust the hour. 6 Adjust the minute.
5 ENGLISH Warning (to prevent accidents and damage): • Do not install any battery other than CR2025 or its equivalent. • Do not leave the remote controller in a place (such as dashboards) exposed to direct sunlight for a long time. • Store the battery in a place where children cannot reach.
6 ENGLISH Basic operations Control dial Ejects the disc Loading slot USB (Universal Serial Bus) input jack Display window Auxiliary input jack Detaches the panel When you press or hold the following button(s)... Main unit Remote controller General operation Turns on.
7 ENGLISH Manual search “M” flashes, then press the button repeatedly. When an FM stereo broadcast is hard to receive 1 2 ] <TUNER> ] <MONO> ] <MONO ON> Reception improves, but stereo effect will be lost. To restore the stereo effect, repeat the same procedure to select <MONO OFF>.
8 ENGLISH Manual presetting (FM/AM) You can preset up to 18 stations for FM and 6 stations for AM. Ex.: Storing FM station of 92.50 MHz into preset number “04.” 1 ] “92.50MHz” 2 “PRESET MODE” flashes. 3 ] Selects preset number “04.” “P04” flashes and “MEMORY” appears.
9 ENGLISH Caution on volume setting: Discs produce very little noise compared with other sources. Lower the volume before playing a disc to avoid damaging the speakers by the sudden increase of the output level. Stopping playback and ejecting the disc “NO DISC” appears.
10 ENGLISH Listening to the USB device This unit can play MP3/WMA tracks stored in a USB device. ~ ] Turn on the power. Ÿ All tracks will be played repeatedly until you change the source or detach the USB device. Caution on volume setting: USB devices produce very little noise compared with other sources.
11 ENGLISH Cautions: • Avoid using the USB device if it might hinder your safety driving. • Do not pull out and attach the USB device repeatedly while “READING” is shown on the display. • Do not start the car engine if a USB device is connected.
12 ENGLISH Selecting a preset sound mode You can select a preset sound mode suitable for the music genre. FLAT = NATURAL = DYNAMIC = VOCAL BOOST = BASS BOOST = USER = (back to the beginning) While listening, you can adjust the tone level of the selected sound mode.
13 ENGLISH Menu operations 1 2 3 Repeat step 2 if necessary. • To return to the previous menu, press BACK . • To exit from the menu, press DISP or MENU .
14 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] TUNER IF BAND Intermediate frequency band • AUTO • WIDE : Increases the tuner selectivity to reduce interference noises between adjacent stations. (Stereo effect may be lost.
15 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] AUDIO L/O MODE Line output mode • SUB.W • REAR : Select if the REAR LINE OUT terminals are used for connecting a subwoofer (through an external amplifier). : Select if the REAR LINE OUT terminals are used for connecting the speakers (through an external amplifier).
16 ENGLISH Selecting the variable buttons and display color illumination You can select your preferred color for buttons illumination (except for EQ/BASS-TRE / DISP ) and display color separately.
17 ENGLISH 1 or 2 ] <COLOR SETUP> ] <DAY COLOR> ] <BUTTON ZONE> • Pressing COLOR in step 1 will enter zone selection menu (BUTTON ZONE / DISP ZONE) directly. 3 ] Select a primary color. RED j GREEN j BLUE j (back to the beginning) [Hold] 4 ] Adjust the level of the selected primary color.
18 ENGLISH To keep discs clean A dirty disc may not play correctly. If a disc does become dirty, wipe it with a soft cloth in a straight line from center to edge. • Do not use any solvents (for example, conventional record cleaner, spray, thinner, benzine, etc.
19 ENGLISH More about this unit Basic operations General • If you turn off the power while listening to a track, playback will start from where it had been stopped previously next time you turn on the power. • If no operation is done for about 60 seconds after pressing MENU button, the operation will be canceled.
20 ENGLISH • Do not use the following CD-Rs or CD-RWs: – Discs with stickers, labels, or a protective seal stuck to the surface. – Discs on which labels can be directly printed by an ink jet printer. Using these discs under high temperature or high humidity may cause malfunctions or damage to the unit.
21 ENGLISH • The maximum number of characters for: – Folder names : 32 characters – File names : 32 characters – MP3 Tag : 64 characters – WMA Tag : 32 characters • This unit can recognize a total of 5 000 files, 255 folders (255 files per folder including folder without unsupported files), and of 8 hierarchies.
22 ENGLISH Symptom Remedy/Cause Disc playback Disc cannot be played back. Insert the disc correctly. • CD-R/CD-RW cannot be played back. • Tracks on the CD-R/CD-RW cannot be skipped. • Insert a finalized CD-R/CD-RW. • Finalize the CD-R/CD-RW with the component which you used for recording.
23 ENGLISH Symptom Remedy/Cause USB device playback Noise is generated. The track played back is not an MP3/WMA track. Skip to another file. (Do not add the extension code <.mp3> or <.wma> to non-MP3 or WMA tracks.) “READING” keeps flashing on the display.
24 ENGLISH Specifications AUDIO AMPLIFIER SECTION Maximum Power Output: Front/ Rear: 50 W per channel Continuous Power Output (RMS): Front/ Rear: 20 W per channel into 4 Ω, 40 Hz to 20 000 Hz at no more than 1% total harmonic distortion.
25 ENGLISH CD PLAYER SECTION Type: Compact disc player Signal Detection System: Non-contact optical pickup (semiconductor laser) Number of Channels: 2 channels (stereo) Frequency Response: 5 Hz to 20 000 Hz Dynamic Range: 96 dB Signal-to-Noise Ratio: 98 dB Wow and Flutter: Less than measurable limit MP3 Decoding Format: (MPEG1/2 Audio Layer 3) Max.
ENGLISH GET0634-005A [UT] EN, CT 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4. / CD RECEIVER / KD-R516 / KD-R515 INSTRUCTIONS For installation and connections, refer to the separate manual.
1 KD-R516/KD-R515 Installation/Connection Manual 安裝/連接手冊 ENGLISH / 中文 1209DTSMDTJEIN EN, CT © 2009 Victor Company of Japan, Limited GET0634-010A [UT] Bracket / 托座 * 2 Pocket / 空.
2 • The fuse blows. ] Are the red and black leads connected correctly? • Power cannot be turned on. ] Is the yellow lead connected? • No sound from the speakers. ] Is the speaker output lead short-circuited? • “PROTECT” appears on the display and no operation can be done.
FRANÇAIS ENGLISH GET0635-003A [E/EU] EN, FR 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4.
2 ENGLISH Thank you for purchasing a JVC product. Please read all instructions carefully before operation, to ensure your complete understanding and to obtain the best possible performance from the unit. IMPORTANT FOR LASER PRODUCTS 1. CLASS 1 LASER PRODUCT 2.
3 ENGLISH CONTENTS 3 How to read this manual 3 How to attach/detach the control panel 3 How to reset your unit 3 How to forcibly eject a disc 4 Canceling the display demonstration 4 Setting the clock .
4 ENGLISH 1 Turn on the power. 2 3 Setting the clock 4 Select <DEMO OFF>. 5 6 Finish the procedure. Canceling the display demonstration (Initial setting) [Hold] 6 Adjust the minute. 7 Select <24H/12H>. 8 Select <24 HOUR> or <12 HOUR>.
5 ENGLISH Basic operations Control dial Ejects the disc Loading slot USB (Universal Serial Bus) input jack Display window Auxiliary input jack Detaches the panel When you press or hold the following button(s)... Button General operation • Turns on. • Selects the available sources (if the power is turned on).
6 ENGLISH Manual search “M” flashes, then press the button repeatedly. When an FM stereo broadcast is hard to receive 1 2 ] <TUNER> ] <MONO> ] <MONO ON> Reception improves, but stereo effect will be lost. To restore the stereo effect, repeat the same procedure to select <MONO OFF>.
7 ENGLISH Manual presetting (FM/AM) You can preset up to 18 stations for FM and 6 stations for AM. Ex.: Storing FM station of 92.50 MHz into preset number “04.” 1 ] “92.50MHz” 2 “PRESET MODE” flashes. 3 ] Selects preset number “04.” “P04” flashes and “MEMORY” appears.
8 ENGLISH Standby receptions TA Standby Reception TA Standby Reception allows the unit to switch temporarily to Traffic Announcement (TA) from any source other than AM. • The volume changes to the preset TA volume level if the current level is lower than the preset level.
9 ENGLISH Caution on volume setting: Discs produce very little noise compared with other sources. Lower the volume before playing a disc to avoid damaging the speakers by the sudden increase of the output level. Stopping playback and ejecting the disc “NO DISC” appears.
10 ENGLISH Listening to the USB device This unit can play MP3/WMA files stored in a USB device. ~ ] Turn on the power. Ÿ All tracks will be played repeatedly until you change the source or detach the USB device. Caution on volume setting: USB devices produce very little noise compared with other sources.
11 ENGLISH Cautions: • Avoid using the USB device if it might hinder your safety driving. • Do not pull out and attach the USB device repeatedly while “READING” is shown on the display. • Do not start the car engine if a USB device is connected.
12 ENGLISH 1 • Turns the power on if pressed briefly. When the power is on, pressing the button also mutes the sound or pauses. To cancel muting or resume playback, press the same button again. • Turns the power off if pressed and held. 2 • Changes the preset stations.
13 ENGLISH Selecting a preset sound mode You can select a preset sound mode suitable for the music genre. FLAT = NATURAL = DYNAMIC = VOCAL BOOST = BASS BOOST = USER = (back to the beginning) While listening, you can adjust the tone level of the selected sound mode.
14 ENGLISH Menu operations 1 2 3 Repeat step 2 if necessary. • To return to the previous menu, press T/P BACK . • To exit from the menu, press DISP or MENU .
15 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] TUNER SSM * 3 Strong-station Sequential Memory • SSM 01 – 06 • SSM 07 – 12 • SSM 13 – 18 : For settings, 6.
16 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] COLOR BUTTON ZONE COLOR 01 — COLOR 29, USER : For settings, 18. DISP ZONE Display zone ALL ZONE COLOR SETUP DAY COLOR • BUTTON ZONE • DISP ZONE : For settings, 19.
17 ENGLISH Category Menu item Selectable setting, [ Initial: Underlined ] AUDIO SUB.W FREQ * 8 Subwoofer cutoff frequency • LOW • MID • HIGH : Frequencies lower than 72 Hz are sent to the subwoofer. : Frequencies lower than 111 Hz are sent to the subwoofer.
18 ENGLISH Selecting the variable buttons and display color illumination You can select your preferred color for buttons illumination (except for EQ/BASS-TRE / DISP ) and display color separately.
19 ENGLISH 1 or 2 ] <COLOR SETUP> ] <DAY COLOR> ] <BUTTON ZONE> • Pressing COLOR in step 1 will enter zone selection menu (BUTTON ZONE / DISP ZONE) directly. 3 ] Select a primary color. RED j GREEN j BLUE j (back to the beginning) [Hold] [Hold] 4 ] Adjust the level of the selected primary color.
20 ENGLISH To keep discs clean A dirty disc may not play correctly. If a disc does become dirty, wipe it with a soft cloth in a straight line from center to edge. • Do not use any solvents (for example, conventional record cleaner, spray, thinner, benzine, etc.
21 ENGLISH More about this unit Basic operations General • If you turn off the power while listening to a track, playback will start from where it had been stopped previously next time you turn on the power. • If no operation is done for about 60 seconds after pressing MENU button, the operation will be canceled.
22 ENGLISH • The maximum number of characters for file/folder names (includes 4 extension characters—<.mp3> or <.wma>). – ISO 9660 Level 1: up to 12 characters – ISO 9660 Level 2: .
23 ENGLISH • This unit does not support SD card reader. • This unit cannot recognize a USB device whose rating is other than 5 V and exceeds 500 mA. • USB devices equipped with special functions such as data security functions cannot be used with the unit.
24 ENGLISH Symptom Remedy/Cause General “AUX IN” cannot be selected. Check the <SRC SELECT> = <AUX IN> setting. ( 17) Nothing appear on the display. Check the <USER> color settings ( 19). FM/AM SSM automatic presetting does not work.
25 ENGLISH Symptom Remedy/Cause MP3/WMA playback The elapsed playing time is not correct. This sometimes occurs during playback. This is caused by how the tracks are recorded on the disc. “NO FILE” appears on the display. Selected folder is an empty folder *.
26 ENGLISH Specifications AUDIO AMPLIFIER SECTION Maximum Power Output: Front/Rear: 50 W per channel Continuous Power Output (RMS): Front/Rear: 20 W per channel into 4 Ω, 40 Hz to 20 000 Hz at no more than 1% total harmonic distortion.
27 ENGLISH CD PLAYER SECTION Type: Compact disc player Signal Detection System: Non-contact optical pickup (semiconductor laser) Number of Channels: 2 channels (stereo) Frequency Response: 5 Hz to 20 000 Hz Dynamic Range: 96 dB Signal-to-Noise Ratio: 98 dB Wow and Flutter: Less than measurable limit MP3 Decoding Format: (MPEG1/2 Audio Layer 3) Max.
FRANÇAIS ENGLISH GET0635-003A [E/EU] EN, FR 1209DTSMDTJEIN © 2009 Victor Company of Japan, Limited For canceling the display demonstration, see page 4.
1 KD-R511 Installation/Connection Manual Manuel d’installation/raccordement ENGLISH / FRANÇAIS 1209DTSMDTJEIN EN, FR © 2009 Victor Company of Japan, Limited GET0635-010A [E/EU] Bracket / Support *.
2 Signal cord / Cordon de signal * 1 Y-connector / Connecteur Y * 1 Remote lead / Fil d’alimentation à distance To the blue (white stripe) lead of the unit / Au fil bleu (bande blanche) de l’appa.
An important point after buying a device JVC KD-R515 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought JVC KD-R515 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data JVC KD-R515 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, JVC KD-R515 you will learn all the available features of the product, as well as information on its operation. The information that you get JVC KD-R515 will certainly help you make a decision on the purchase.
If you already are a holder of JVC KD-R515, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime JVC KD-R515.
However, one of the most important roles played by the user manual is to help in solving problems with JVC KD-R515. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device JVC KD-R515 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
