Instruction/ maintenance manual of the product 3300 AMT Datasouth
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DOCUMAX 3300 SERIES User’s Guide Part No. 104431 Rev. G.
Documax 3300 Series Impact Printer User’s Guide Installation and Start Up Keypad Configuration Forms Handling Features and Profiles Troubleshooting and Maintenance Specifications Default Tables System Administration Features ASCII Conversion Charts ASCII Characters Sets Escape Sequence Quick Reference DGCL Emulation Document No.
User’s Guide Preface 1 Preface Thank you for selecting the Documax printer. There are four standard models available. Some sections of this manual are not applicable to all models.
User’s Guide 2 Preface Compliance This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
User’s Guide Preface 3 NOTE When connecting the printer to a host computer system, always use shielded interface cables. The use of non-shielded interface cables is a violation of the FCC emissions limits for a Class A computing device. Do not leave unterminated interface cables connected to the printer.
User’s Guide 4 Preface BESCHEINIOUNG DES HERSTELLERS/IMPORTEURS Hiermit wird bescheinigt, da ß der/die/das Documax Model A3300 (Gerdt, Typ, Bezeichnung) in Übereinstimmung mit den Bestimmungen der Vfg 1046 (DIN-DVE-Norm bzw, EN-Norm bzw, BMPT-AmstblVfg 242/1991, 46/1992) funkentstört ist.
User’s Guide Preface 5 CAUTION The printer must have the correct line fuse installed for the selected input voltage. VORSICHT Im Drucker mu ß eine, der gewählten Eingangsspannung entsprechende Sicherung installiert sein. PRECAUCION El fusible instalado en la línea de la impresora debe ser el apropriado para la tensíon de entrada.
User’s Guide 6 Preface WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
User’s Guide Preface 7 WARNING The printhead gets hot during use. Wait until the printhead is cool before handling the printhead. WARNUNG Der Druckkopf erhitzt sich, während das Gerät in Betrieb ist. Bevor Arbeiten am Druckkopf durchgeführt werden, warten, bis dieser abgekühlt ist.
User’s Guide 8 Preface WARNING Make certain the printer is disconnected from the A.C. power supply before reaching into the printer to perform any cleaning or maintenance task. WARNUNG Die Stromversorgung des Druckers mu ß unterbrochen sein, ebe irgendwelche Reinigungs- oder Wartungsarbeiten vorgenommen werden.
User’s Guide Table of Contents i Table of Contents Title Page Chapter 1. Installation and Start Up 1.1 Introduction ........................................................................................................ 1-1 1.2 Quick Start Up Procedure .
User’s Guide ii Table of Contents Chapter 4. Features and Profiles 4.1 Features ............................................................................................................. 4-1 4.2 Profiles ..........................................
User’s Guide Table of Contents iii Title Page Appendix A. Printer Specifications A.1 Printer Characteristics ....................................................................................... A-1 A.2 Emulations .................................
User’s Guide iv Table of Contents Title Page Appendix D. System Administration Features D.1 Features Available In System Control Menu ....................................................... D-1 D.2 Menu 10: System Control ...........................
User’s Guide Keypad Configuration 1-1 1. Installation and Start Up 1.1 Introduction This dot matrix impact printer provides high-speed performance, plus a rugged, round-the- clock duty cycle, and flexibility to handle a number of printing applications.
User’s Guide 1-2 Keypad Configuration 1.2 Quick Start Up Procedure The following is an abbreviated installation and start up procedure provided for users who are already familiar with printer products. If you are not experienced with printers, follow all the instructions in Chapter 1 for setting up the printer.
User’s Guide Keypad Configuration 1-3 11. Press the Feature ▲ Key. LCD should display “Self Test”. 12. Press the Enter Key. When the Enter Key is pressed, the self test will begin printing. The self test may be stopped by closing the Keypad Door or pressing the Enter Key.
User’s Guide 1-4 Keypad Configuration 1.3 Unpack the Printer Remove the following from the shipping carton: • Dot Matrix Printer • Ribbon Cartridge • Power Cord • Accessory Kit: User's Manual Warranty Card If any items are missing, please contact your distributor.
User’s Guide Keypad Configuration 1-5 1.4 Choosing a Place for the Printer The printer weighs approximately 45 pounds. Its dimensions are: • 17.0 inches (431 mm) wide x 15.7 inches (398 mm) deep x 12.3 (312 mm) inches high (Dual tractor, top roller versions).
User’s Guide 1-6 Keypad Configuration 1.5 Printer Parts Four basic models of the printer are available: • Standard straight tractor paper path with standard access cover. • Straight tractor paper path with top roller set and sound reduction access cover.
User’s Guide Keypad Configuration 1-7 Figure 1-1: External Printer Parts (Dual Path and Sound Reduction Access Cover) (Sheet 2 of 2).
User’s Guide 1-8 Keypad Configuration NOTE Keypad assembly is not shown in order to identify the printhead. Figure 1-2: Internal Printer Parts (Standard Model) (Sheet 1 of 2).
User’s Guide Keypad Configuration 1-9 NOTE Keypad assembly is not shown in order to identify the printhead. Figure 1-2: Internal Printer Parts (w/Top Roller Option) (Sheet 2 of 2).
User’s Guide 1-10 Keypad Configuration Figure 1-3: Back Printer Parts.
User’s Guide Keypad Configuration 1-11 1.6 Install the Power Cord 1. Set the power switch to Off. (See Figure 1-4). 2. Install the power cord into the printer as shown in Figure 1-4. 3. Verify that voltage setting is correct for the application (115V-U.
User’s Guide 1-12 Keypad Configuration Figure 1-4: Install Power Cord.
User’s Guide Keypad Configuration 1-13 1.7 Install the Ribbon Cartridge To prolong ribbon life, the printer is shipped without the cartridge installed. The following procedure is written for both initial installation and ribbon replacement. 1. Press the On/Off Line key to display "off line" status.
User’s Guide 1-14 Keypad Configuration Figure 1-5: Open Access Cover (Both Options).
User’s Guide Keypad Configuration 1-15 3. Check the Form Thickness Adjustment Knob to be sure that it is in the first position as shown in Figure 1-6. Figure 1-6: Form Thickness Adjustment Knob NOTE If replacing the ribbon, the Form Thickness Adjustment Knob will automatically move away from the form when the paper is parked in the tractors.
User’s Guide 1-16 Keypad Configuration 4. Remove the ribbon guide from printhead (lift up and rotate towards front). 5. Remove ribbon cartridge from printer. Figure 1-7: Remove Ribbon Guide 6. Move the printhead to the center of the printer. NOTE Steps 4 and 5 are not required for initial ribbon installation.
User’s Guide Keypad Configuration 1-17 7. Tighten ribbon. 8. Snap on ribbon guide. 9. Remove slack from ribbon. Figure 1-8: Position Ribbon Cartridge In Printer WARNING PRINTHEAD GETS HOT DURING USE.
User’s Guide 1-18 Keypad Configuration 10. Lower ribbon cartridge towards slots in printer. Ensure that ribbon loop is in front of platen and that ribbon is not twisted.
User’s Guide Keypad Configuration 1-19 Figure 1-9: Install Ribbon Cartridge.
User’s Guide 1-20 Keypad Configuration 1.8 Printer Self Test This test is used to verify printer operation. Before performing the printer self-test, refer to Section 3.3 Load Forms Page 3-3 for instructions on loading paper in the printer. To start the test: 1.
User’s Guide Keypad Configuration 1-21 Figure 1-10: Self-Test Sample.
User’s Guide 1-22 Keypad Configuration 1.9 Interfacing The three types of interfaces offered by the printer are RS-232 serial, RS-422 serial, and TTL level 8-bit PC compatible, parallel interface. Serial and parallel interface connectors are provided on the rear of the printer.
User’s Guide Keypad Configuration 1-23 Refer to the documentation for your computer to determine the type of shielded interface cable needed and any unique pin-out configuration that may be required. This information should be given to your dealer or distributor to determine the correct cable for your use.
User’s Guide 1-24 Keypad Configuration 1.10 RS-232 and RS-422 Serial Interface Configuration 1. Set the power switch to On. 2. Open the Keypad Door. The first menu will appear on the display. 3. Press the Next Menu key until you have accessed Menu 5 4.
User’s Guide Keypad Configuration 1-25 11. Close the Keypad Door to exit Setup Mode . Display will alternate: 12. Press the Profile key to permanently save the profile setting.
User’s Guide 1-26 Keypad Configuration.
User’s Guide Forms Handling 2-1 2. Keypad Configuration 2.1 Keypad Configuration This chapter describes the keypad, Ready LED , and LCD display. The locations of all keys and their functions are illustrated below.
User’s Guide 2-2 Keypad Configuration 2.2 Ready LED The printer is equipped with one green LED indicator to signify READY status. Function of the Ready indicator is as follows: • On – Printer is on line and ready to accept data. • Off – Printer cannot accept data for any of the following reasons: a.
User’s Guide Forms Handling 2-3 2.3 On/Off Line Key Function On/Off Line key functions are the functions printed on the Keypad Door encircling the keypad. Primary key functions are used for normal operation. Setup Mode functions are active when the Keypad Door is raised and are explained in Chapter 4.
User’s Guide 2-4 Keypad Configuration Pressing this key switches the printer between on line and off line status. This key is used in conjunction with the LCD display. The On/Off Line key is also used to continue after clearing an error condition or to acknowledge tearing off a form on a paper path change.
User’s Guide Forms Handling 2-5 Pressing this key moves the form downward 1/144 inch for precise form alignment. When the key is pressed for more than ½ second, the paper reverse feeds continuously until the key is released. Pressing this key advances forms up to the tear bar so that the last printed form can easily be removed.
User’s Guide 2-6 Keypad Configuration 2.4 LCD Display The printer signals various messages through the LCD display. Examples are shown below: Features and Values: On Line Display: Off Line Display: .
User’s Guide Forms Handling 3-1 3. Forms Handling 3.1 Recommended Types and Sizes The following are guidelines for recommended paper types and sizes for use with the printer. Continuous Forms (Main Paper Path ) Width – 3 ½ to 10 5/8 inches (88.9mm to 269.
User’s Guide 3-2 Forms Handling 3.2 Paper Path s For best results, use the main paper path for thicker, stiffer forms. Figure 3-1: Paper Feed Paths.
User’s Guide Forms Handling 3-3 3.3 Load Forms To access the tractors and load a continuous form into either tractor, proceed as follows: (For cut sheet forms, go directly to Step 8.) 1. Unlock both tractors by rotating the locking levers. 2. Align the left tractor with the alignment mark located on the body of the printer.
User’s Guide 3-4 Forms Handling 3. Position the front paper guides and rear paper supports equally across width of form. (Hint: For easy movement, grab the front paper guides and push up while sliding.) 4. Open the left tractor door and place the left side of the form in the left tractor.
User’s Guide Forms Handling 3-5 5. Open the right tractor door and load the paper into the right tractor. Compare position of paper in left and right tractors and adjust as necessary to keep paper even. Improper alignment of paper feed holes (Figure 3-3) will result in paper jam.
User’s Guide 3-6 Forms Handling Figure 3-3: Forms Loading (Sheet 1 of 2).
User’s Guide Forms Handling 3-7 Figure 3-3: Forms Loading (Sheet 2 of 2).
User’s Guide 3-8 Forms Handling 7. Make sure the continuous forms are located directly under the tractors. The paper must hang straight. Incorrect positioning of the forms may cause a paper jam.
User’s Guide Forms Handling 3-9 8. Set the power switch to On. (For cut sheet forms, go directly to Step 10). Figure 3-5: Turn On Power 9. After the printer initializes, press the Load key to load paper. When the load key is pressed, the Form Thickness Adjustment knob will automatically move to the correct location.
User’s Guide 3-10 Forms Handling 10. Set left paper guide window at the “0” mark. Grab form in center with one hand and align left edge of form against left paper guide. (Do not fully insert form.) Use other hand to snug right paper guide against right edge of form.
User’s Guide Forms Handling 3-11 Figure 3-8: Loading Cut Form NOTE If forms length is between 4.5” and 6.0”, verify that the Vertical Gap Position Feature is set to 0.0” (located under M8 Form Thickness in the setup mode). See Section 4.6 for further instructions on how to change this setting.
User’s Guide 3-12 Forms Handling 11. Set form length, right and left margins. To set form length, first measure the length of the form (in inches) and multiply this value by the vertical lines per inch.
User’s Guide Forms Handling 3-13 3.4 Top of Form Adjustment (Adjusting First Printline Location) When paper is loaded into the printer, the printer automatically positions the paper to print on the first line of the form. If you need to change the location of the first print line, use the Adjust Form key and proceed as follows: 1.
User’s Guide 3-14 Forms Handling Figure 3-9: Set First Print Line.
User’s Guide Forms Handling 3-15 3.5 Tear Off Adjustment In a demand document application, the form will be advanced to a tear off position when the Tear Off key is pressed. When the forms are in this position, the last printed form may be removed by pulling the perforation against the tear edge of the cover.
User’s Guide 3-16 Forms Handling NOTE For cut sheet units, to avoid excessive opening and closing of the Top Exit Cover when alternating between short cut sheet forms and continuous tractor forms, adjust the tear bar (metal edge located immediately above top rollers) by using this procedure.
User’s Guide Forms Handling 3-17 Figure 3-10: Printer Located Under Countertop.
User’s Guide 3-18 Forms Handling 3.6 Form Thickness Adjustment The distance from the printhead to the paper is automatically changed to accommodate the thickness of the forms whenever the unit is powered up or paper is loaded.
User’s Guide Forms Handling 3-19 b. Press the Next Menu key to access Menu 8, Form Thickness. c. Press Feature ▼ key to obtain this display. 4. Use the Value keys to adjust the form thickness gap. Form thickness setting will be stored in memory. a.
User’s Guide 3-20 Forms Handling 6. Run another print sample. Return to Step 2 and repeat until print quality is acceptable. 7. Manually adjust the form thickness setting as follows (temporary adjustment, not stored in memory): a. Turn knob clockwise one click until print quality is acceptable.
User’s Guide Forms Handling 3-21 3.7 Heavy Forms Adjustment The Heavy Forms feature allows the printhead to be positioned horizontally on the form to avoid labels, paper perforations or other variations in form thickness that can cause paper handling issues.
User’s Guide 3-22 Forms Handling 3.8 Changing From Main Paper Path to Alternate Path If continuous forms are presently loaded in the printer, you may change to the alternate paper path by proceeding as follows: (For cut sheet models, just insert the form.
User’s Guide Forms Handling 3-23 Figure 3-12: Main and Alternate Paper Path s (Cut Sheet not Shown).
User’s Guide 3-24 Forms Handling 3.9 Changing From Alternate Paper Path to Main Paper Path If paper is loaded in the alternate printer path, you may change to the Main Paper Path by proceeding as follows: 1. Press the On/Off Line key to take printer off line.
User’s Guide Forms Handling 3-25 3.10 Paper Out Condition When the printer runs out of paper, the following messages will appear in the display depending on paper path selected: or 1. Remove last printed form from paper path by using Form Feed key. 2.
User’s Guide 3-26 Forms Handling 3.11 Automatically Changing Paper Path s On Paper Out The printer may be configured to automatically change paper paths during a paper out condition. After changing paths, the printer will attempt a load. If paper is found, printing will continue.
User’s Guide Forms Handling 3-27 3.12 Selecting Paper Path s Using the Profile Key Each Profile contains a ‘Path’ feature which specifies the (Main, Alt, Either) paper path. When a profile is selected, the paper path may be automatically changed or the operator may be asked to load a new form in the currently selected paper path.
User’s Guide 3-28 Forms Handling Example using same path: The current profile is named “Invoices” and the paper path selected by that profile is alternate.
User’s Guide Forms Handling 3-29 3.13 Selecting Paper Path s From the Host Computer Using DPCL Command In demand document applications, the paper path may be selected by using Downline Printer Control Language (DPCL) sequences to select the active Profile 1-4.
User’s Guide 3-30 Forms Handling The DPCL sequence to change profiles is active in all emulations. Select Profile (form) <n> ESC$$E1.I18;<n>.
User’s Guide Features and Profiles 4-1 4. Features and Profiles 4.1 Features This chapter describes and explains the various user programmable features of the printer.
User’s Guide 4-2 Features and Profiles 4.2 Profiles A unique benefit of this printer is its ability to store the feature settings for commonly used applications in what is called a Profile. Up to four profiles may be named, stored in the printer’s non-volatile memory, and recalled with a few key strokes.
User’s Guide Features and Profiles 4-3 In this sample, change from printing “Reports” to “Checks” as follows: 1. Take printer off line by pressing the On/Off Line key. 2. Park current form. 3. Change to desired profile, in this case “checks”.
User’s Guide 4-4 Features and Profiles 4.3 Setup Mode Key Functions To change features, open the Keypad Door to enter Setup Mode . Figure 4-1 shows the Setup Mode keys and their respective functions.
User’s Guide Features and Profiles 4-5 The Value keys are used to change the value of a feature. Pressing the Value ▲ key increases feature values. Pressing the Value ▼ key decreases feature values. The Next Menu key provides access to a specific group of features.
User’s Guide 4-6 Features and Profiles 4.4 LCD Display In Setup Mode , the LCD display provides the following information: Feature Name and Value: Menu Names: Diagnostic Tests: Form Length 88 M1 PAG.
User’s Guide Features and Profiles 4-7 4.5 Profile Feature Listing To print a listing of the feature settings of a particular profile, follow the steps below: 1. Make certain 20 column or wider paper is loaded in the printer. 2. Press the On/Off Line key to take the printer off line.
User’s Guide 4-8 Features and Profiles 4.6 Changing Features in a Profile Feature settings in a profile may be changed through the keypad by following the steps below: 1. Press the On/Off Line key to take the printer off line. 2. Press Park key to park paper.
User’s Guide Features and Profiles 4-9 9. Repeat Steps 5 through 8 as necessary until all features are correctly set for your application. 10. Close the Keypad Door to exit Setup Mode . The alternating display will read: To answer “Yes”, press the Profile key.
User’s Guide 4-10 Features and Profiles As an example, assume the profile you are presently using defines the lines per inch as 6. To permanently change the lines per inch to 8, proceed as follows: 1. Press the On/Off Line key to take the printer off line.
User’s Guide Features and Profiles 4-11 4.7 User Programmable Features Menu 1: Page Format Printer Displays Values Description Lines/Inch ### 1 2 3 4 6 8 12 Vertical pitch for printing text in lines per inch. Form Length ### 1 . . 200 Lines per page resets top and bottom margins.
User’s Guide 4-12 Features and Profiles Menu 1: Page Format (Cont’d) Printer Displays Values Description Clear Horz Tabs Clear Horizontal Tabs Pressing the Enter key will clear all horizontal tabs. Horz Tab ### xxx Set/Clr Horizontal Tabs Pressing the Value key selects the column (#) where a horizontal tab may be set or cleared.
User’s Guide Features and Profiles 4-13 Menu 2: Forms Control Printer Displays Values Description Load ###/144” 0 0/144 . . . . . Current Form Length In Inches This feature is used to align the first printline of a form and the printhead. This feature is normally set using the Adjust Form key.
User’s Guide 4-14 Features and Profiles Menu 2: Forms Control (Cont’d) Printer Displays Values Description Manual Tear xxx FF The printer will perform a form feed before moving to the tear position after pressing the Tear Off key.
User’s Guide Features and Profiles 4-15 Menu 2: Forms Control (Cont’d) Printer Displays Values Description Auto Time ###s 1 . . . . . . 30 The time in seconds that the form will be in the tear position after more data is sent to the printer. This feature works only when the Auto Tear feature is ON.
User’s Guide 4-16 Features and Profiles Menu 2: Forms Control (Cont’d) Printer Displays Values Description Path xxxxx Either Main Alt. Allows the current profile to be paper path specific. Paper Speed ### 3 . . . . 15 This feature controls the paper feed speed in inches per second.
User’s Guide Features and Profiles 4-17 Menu 3: Personality Printer Displays Values Description Emulate xxxxxxxx IBM Pro IBM Grph. LA 120 Epson FX DS-180 Display This feature selects the desired emulation. Escape sequences for each emulation are listed in the “Programmer’s Manual.
User’s Guide 4-18 Features and Profiles Menu 3: Personality (Cont’d) Printer Displays Values Description Set xxxxxxxxx 7 Bit ASCII DEC Supplmt1 IBM Code 437 IBM Code 850 Epson Italic Epson Graph Epson Ital/Gr Refer to “Programmer’s Manual” for character tables.
User’s Guide Features and Profiles 4-19 Menu 4: Printer Control Printer Displays Values Description Auto LF xxx Disable Enable No line feed with carriage return. Performs a line feed with carriage return. Auto CR xxx Disable Enable No carriage return with line feed.
User’s Guide 4-20 Features and Profiles Menu 4: Printer Control (Cont’d) Printer Displays Values Description Buffer Size xxxx 512 . . . . . Max Specifies the size of the data buffer. Lower limit of this range may be limited by “Window Size” feature.
User’s Guide Features and Profiles 4-21 Menu 4: Printer Control (Cont’d) Printer Displays Values Description DGCL xxxxxxx Disable Enable Disables recognition of Barcode Transparency commands Enabl.
User’s Guide 4-22 Features and Profiles Menu 5: Serial Control Printer Displays Values Description Baud Rate xxxx 110 300 600 1200 1800 2400 4800 9600 19.2k Refer to the documentation of your host computer to determine the baud rate. Serial xxxxx RS-232 RS-422 OFF Selects serial configuration Cable must be configured to match.
User’s Guide Features and Profiles 4-23 Menu 5: Serial Control (Cont’d) Printer Displays Values Description DTR xxxxxxx Enable Disable Hardware Handshaking DTR (Data Terminal Ready) Busy on when: .
User’s Guide 4-24 Features and Profiles Menu 6: Parallel Control Printer Displays Values Description Handshk on xxxx Busy < or > Ack Parallel interface handshaking Active when: Buffer filled t.
User’s Guide Features and Profiles 4-25 Menu 7: Profile Control Printer Displays Values Description Rename: xxxxxxxx 0 ….. 9 A ….. Z a ….. z Space Profile Name This feature allows you to give the current profile a customized name. To change the current name: 1.
User’s Guide 4-26 Features and Profiles Menu 7: Profile Control (cont’d) Printer Displays Values Description Max Profile xx 1 2 3 4 This feature is used to limit the number of active profiles, thus eliminating the need to cycle through unused profiles.
User’s Guide Features and Profiles 4-27 Menu 8: Form Thickness Control Printer Displays Values Description Auto Form Gap Allows the user to perform an immediate automatic form thickness adjustment. Thickest part of form should be used when making this adjustment.
User’s Guide 4-28 Features and Profiles Menu 9: Diagnostics Printer Displays Values Description Print Profile Pressing the Enter key will print the current profile features. Paper must be loaded in the printer before pressing the Enter key. to stop test, close the Keypad Door or press the Enter key.
User’s Guide Features and Profiles 4-29 Menu 10: System Control NOTE Refer to Appendix D for instructions on accessing Menu 10..
User’s Guide 4-30 Features and Profiles.
User’s Guide Troubleshooting and Maintenance 5-1 5. Troubleshooting and Maintenance 5.1 Scheduled Maintenance This chapter provides scheduled maintenance and troubleshooting procedures that can be performed by the operator. A qualified technician should perform any troubleshooting or maintenance beyond the level presented in this chapter.
User’s Guide 5-2 Troubleshooting and Maintenance Use a small vacuum cleaner to remove dust from the carriage, platen, paper tractors, paper out sensors, and printer throat. A dry, lint-free cloth may be used to clean accumulated dirt from the carriage shafts and the platen.
User’s Guide Troubleshooting and Maintenance 5-3 5.2 Error Message Paper Out Condition (Main Tractors) When the printer runs out of paper, the following message will appear in the display: The printer will automatically go off line when the paper supply is depleted.
User’s Guide 5-4 Troubleshooting and Maintenance Paper Out Condition s (Alternate Tractors) When the alternate tractors run out of paper, the following message will appear in the display: 1. Load paper into Alternate tractors. 2. Press Load key to load forms.
User’s Guide Troubleshooting and Maintenance 5-5 Paper Jam Paper jams may occur for several different reasons including: incorrect forms loading, form thickness adjustment set too close, or form out of specification.
User’s Guide 5-6 Troubleshooting and Maintenance Carriage Jam If the carriage is unable to move because of foreign objects in the printer or because of mechanical failure, the following messages will alternate in the display: To recover from this error condition: 1.
User’s Guide Troubleshooting and Maintenance 5-7 Keypad Lockout The following message is displayed momentarily after pressing a key which has been locked out or delayed: This feature can be changed by using the instructions located in Appendix D.
User’s Guide 5-8 Troubleshooting and Maintenance 5.3 Printer Diagnostics Printer Diagnostics The following printer diagnostics are available to aid in troubleshooting printer malfunctions. They are accessed while in the Setup Mode under Menu 9: Diagnostics .
User’s Guide Troubleshooting and Maintenance 5-9 Print Profile This test will print a complete listing of feature settings for the current profile. This is normally used to obtain a quick list of the printer feature settings that can be compared with the computer system.
User’s Guide 5-10 Troubleshooting and Maintenance Figure 5-4 (cont’d): Print Profile.
User’s Guide Troubleshooting and Maintenance 5-11 P/N: 104217 – xx (Firmware Part Number) This test is normally used by service personnel to determine what level and type of firmware is installed in the printer. The test is included in the “Print Profile ” feature, Figure 5-4, M9 Diagnostics .
User’s Guide 5-12 Troubleshooting and Maintenance Test Printhead This test verifies that the individual printhead impact wires and the controlling electronics are operating properly. It may be used to identify the cause if dots are missing on the print out.
User’s Guide Troubleshooting and Maintenance 5-13 Run Mode Test This test (requiring 80 column paper) will print the current Symbol set in all fonts available in the printer.
User’s Guide 5-14 Troubleshooting and Maintenance Run Self Test This test (requiring 80 column paper) will print an ASCII ripple pattern and will test the internal logic of the printer. If this test runs, the printer has passed all internal diagnostics.
User’s Guide Troubleshooting and Maintenance 5-15 Display Mode This test (requiring 80 column paper) is accessed while in Setup Mode under M3 Emulate.
User’s Guide 5-16 Troubleshooting and Maintenance 5.4 Troubleshooting The following diagnostic tests are used to aid in isolating possible printer malfunctions. These tests will assist the operator in determining printer/host problems. Additional information for printer error recovery is described under Error Messages .
User’s Guide Troubleshooting and Maintenance 5-17 5.5 Troubleshooting Table Symptom Corrective Action No Host Communication Verify properly selected profile. Serial Check interface cable (pin outs), cable connections, or try a new cable. Verify emulation selected.
User’s Guide 5-18 Troubleshooting and Maintenance Symptom Corrective Action Paper Feeding Problems Verify power plug connection to the printer. Tractors Verify paper tension. Adjust tractors if paper is too tight or too loose causing buckling (See Section 3.
User’s Guide Troubleshooting and Maintenance 5-19 Symptom Corrective Action Paper Feeding Problems Remove any paper jams by pressing Line Feed and Adjust ▲ or ▼ . Cut Sh eet * Turn power off, open Access Cover and remove any foreign objects. Adjust the right edge guide to the correct width and reload paper.
User’s Guide 5-20 Troubleshooting and Maintenance Symptom Corrective Action Carriage Jam Turn off power, open front Access Cover, and check for foreign objects. Verify label is not stuck to the ribbon guide. Verify form thickness setting. No Print Verify installation of ribbon and ribbon guide.
User’s Guide Troubleshooting and Maintenance 5-21 Symptom Corrective Action Prints Garbage Verify properly selected profile. Serial Check interface cable (pin outs), cable connections, or try a new cable. Verify emulation selected. Verify baud rate, serial type (RS-232, RS-422), parity, data bits, DTR, handshaking.
User’s Guide 5-22 Troubleshooting and Maintenance Symptom Corrective Action Printer Will Not Switch Paths Change the Path Value to “Either” under M2: Forms Control. (See Section 3.8 – 3.13). Verify the Config feature in M10 matches the configuration of the printer.
User’s Guide Printer Specification A-1 A. Printer Specifications A.1 Printer Characteristics • Printhead: 9 wire with a rated life of 200,000,000 draft characters. • Maximum Line Length : Main Tractor Path 8.8 inches (223mm) (88 columns @ 10 cpi) Alternate Tractor Path 8.
User’s Guide Printer Specifications A-2 A.3 Font Specifications • Available Fonts/Typefaces : Pitches Matrix (H x W) Print Speed (CPS) DP 10, 12*, 13.
User’s Guide Printer Specification A-3 • International Character Sets : Epson Nationalities DEC Nationalities USA France Germany U. K. Denmark I Sweden Italy Spain I Japan Norway Denmark II Spain II Latin America USA U.
User’s Guide Printer Specifications A-4 A.4 Paper Feed Specifications • Paper Types : Main Tractor : 3 ½ inches to 10 5/8 inches (88.9 mm to 269.8 mm), 1 to 9 part, .028 inches (.127 mm) max. thickness. Individual parts not to exceed .005 inches (.
User’s Guide Printer Specification A-5 A.5 Forms Mode Change • Parking Forms : The forms are reverse fed into the tractors, so that the alternate paper path may be selected. The new forms are then reloaded to the previously set top-of-form and top margin.
User’s Guide Printer Specifications A-6 A.7 Operator Panel Functional Description • Display Description: 1 line by 16 character LCD. In addition, an LED is used to indicate READY (On Line) status.
User’s Guide Printer Specification A-7 A.10 Electrical • Power Requirements: 97 V to 132 V, 57 to 63 Hz 195 V to 264 V, 47 to 53 Hz A.11 Shock and Vibration The printer meets NSTA pre-shipment requirements.
User’s Guide Printer Specifications A-8 A.13 Compliances This unit will comply with the following at the time of production. • Safety: UL 1950 CSA C22.
User’s Guide Interface Specifications B-1 B. Interface Specifications B.1 Parallel Interface • Data Transmissions: 7 or 8 bit • Synchronization: Externally supplied Data Strobe • Handshaking: .
User’s Guide Interface Specifications B-2 SIGNAL CONDITION +BUSY +PAPER- END +SELECT -ERROR READY LOW LOW HIGH HIGH FIFO FULL HIGH LOW HIGH HIGH PAPER OUT HIGH HIGH LOW LOW CRG JAM HIGH LOW LOW LOW .
User’s Guide Interface Specifications B-3.
User’s Guide Interface Specifications B-4 The following diagram illustrates the signal timing of the parallel interface when Acknowledge is issued after busy.
User’s Guide Interface Specifications B-5 The following diagram illustrates the signal timing of the parallel interface when Acknowledge is issued before busy.
User’s Guide Interface Specifications B-6 B.2 Parallel Interface Enable/Disable 1. Set the power switch to On. 2. Press the On/Off Line key. 3. Open the Keypad Door. The first menu will appear on the display. 4. Press the Next Menu key until you have accessed Menu 6.
User’s Guide Interface Specifications B-7 B.3 RS-232 Serial Interface • Data Transfer Rates (Baud Rate ): 110 2400 300 4800 600 9600 1200 19200 1800 • Synchronization: Start-Stop Bits • Data F.
User’s Guide Interface Specifications B-8 When the printer is ready for more data, it will transmit the DC1 (X-ON) character. ETX/ACK: The host will include the ETX character at the end of a string of data. When the printer detects the ETX character, it transmits an ACK character to the host, indicating it is ready for more data.
User’s Guide Interface Specifications B-9 SIGNAL P/N NO MODEM CONTROL MODEM CONTROL DTR 20 11 When the printer is ready to accept data, this line will be high (+EIA LEVEL). This line will go low (-EIA LEVEL) when: a. Print buffer is nearly full (within 512 bytes) b.
User’s Guide Interface Specifications B-10 B.4 Serial Interface Selection 1. Set the power switch to On. 2. Press the On/Off Line key. 3. Open the Keypad Door. The first menu will appear on the display. 4. Press the Next Menu key until you have accessed Menu 5.
User’s Guide Interface Specifications B-11 RS-232 Serial Interface Connector Pin Assignment PIN SIGNAL NAME SIGNAL DIRECTION 1 Frame Ground 2 Transmitted Data Out 3 Received Data In *4 Request to se.
User’s Guide Interface Specifications B-12 RS-422 Serial Interface Connector Pin Assignment PIN SIGNAL NAME SIGNAL DIRECTION 1 Frame Ground 2 Reserved 3 Reserved 4 Reserved 5 Reserved 6 Reserved 7 S.
User’s Guide Default Tables C-1 C. Default Tables Profiles are user definable sets of default parameters that can be used to setup the printer for predetermined function(s). All profiles reside in the non-volatile printer memory and are retained when the printer is powered off.
User’s Guide Default Tables C-2 C.2 Menu 2: Forms Control Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Load 0 72/144” Load Crg Mov On Horz Adj 0/144” *Tear x x/144” Manual Tear FF Manual Time 15s sec sec sec sec Auto Tear OFF Auto Time 5s sec sec sec sec HF: Pos Crg 2.
User’s Guide Default Tables C-3 C.4 Menu 4: Printer Control Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Auto LF Disable Auto CR Disable Wrap Enable Print Bidirect Auto Path SW OFF Vert .
User’s Guide Default Tables C-4 C.5 Menu 5: Serial Interface Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Baud Rate 9600 Serial RS-232 Parity None Data Bits 8 DTR Enable Handshk X-On/X-Off X-On Ctrl Single X-Off Ctrl Single Modem Ctrl OFF C.
User’s Guide Default Tables C-5 C.7 Menu 7: Profile Control Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Rename: Profile 1 Save Profile ********** ********** ********** ********** Reset Profile ********** ********** ********** ********** SER Prt OFF PAR Prt OFF Port Time 8s Max Profiles 4 *** These features cannot be user defined.
User’s Guide Default Tables C-6 C.9 Menu 9: Diagnostics Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Print Profile ********** ********** ********** ********** P/N: ##### xx ********** **.
User’s Guide Default Tables C-7 C.10 Menu 10 System Control Feature Defaults Profile 1 Profile 2 Profile 3 Profile 4 Reset NVRAM Key, Lockout All Unlocked Reset Quick List • Font DP 10 • Lines/I.
User’s Guide Default Tables C-8.
User’s Guide System Administration Features D-1 D. System Administration Features D.1 Features Available In System Control Menu This appendix describes how to access features that are not normally available while the printer is in Setup Mode . These features are found in Menu 10 : System Control .
User’s Guide System Administration Features D-2 D.2 Menu 10: System Control Displayed Function Values Description of Features Reset Printer NVM Pressing the Enter key will reset all profiles to their factory defaults. This will also set top-of-form to the current position and the printhead to platen default position.
User’s Guide System Administration Features D-3 Menu 10 : System Control Displayed Function Values Description of Features Key Lock Functions Off Line Load/FF Setup Adj Up Adj Down Tear Off Line Feed Profile Park/Path Unlock Lock Use the Value up/down keys to scroll through the available key list.
User’s Guide System Administration Features D-4 Menu 10 : System Control Displayed Function Values Description of Features Reset Quick List Resets the list of features accessed by the Quick Access key to the default features. Add Quick FTR Use Value ▲ ▼ keys to select feature to add to Quick Access key.
User’s Guide System Administration Features D-5 D.3 Key Functions That Can Be Locked Displayed Function Description of Function Off Line Disables the ability to place the printer Off Line. This function is disabled only when paper is properly installed in the printer.
User’s Guide System Administration Features D-6.
User’s Guide ASCII Conversion Chart E-1 E. ASCII Conversion Chart ASCII CHR DECIMAL VALUE HEX VALUE ASCII CHR DECIMAL VALUE HEX VALUE NUL 0 0 EM 25 19 SOH 1 1 SUB 26 1A STX 2 2 ESC 27 1B ETX 3 3 FS .
User’s Guide E-2 ASCII Conversion Chart ASCII Conversion Chart ( Cont’d) ASCII CHR DECIMAL VALUE HEX VALUE ASCII CHR DECIMAL VALUE HEX VALUE 2 50 32 K 75 4B 3 51 33 L 76 4C 4 52 34 M 77 4D 5 53 35.
User’s Guide ASCII Conversion Chart E-3 ASCII Conversion Chart ( Cont’d) ASCII CHR DECIMAL VALUE HEX VALUE ASCII CHR DECIMAL VALUE HEX VALUE d 100 64 r 114 72 e 101 65 s 115 73 f 102 66 t 116 74 g.
.
User’s Guide ASCII Character Sets F-1 F. ASCII Character Sets F.1 ASCII Character Sets A Character Set is a collection of characters (i.e. letters, numbers, and symbols) organized into a “Set” where each character is assigned a unique code.
User’s Guide F-2 ASCII Character Sets F.2 7 Bit ASCII Character Set.
User’s Guide ASCII Character Sets F-3 7 Bit ASCII Character Set ( Cont’d).
User’s Guide F-4 ASCII Character Sets F.3 IBM Code Page 437 Symbol Set.
User’s Guide ASCII Character Sets F-5 IBM Code Page 437 Symbol Set ( Cont’d).
User’s Guide F-6 ASCII Character Sets F.4 IBM Code Page 850 Symbol Set.
User’s Guide ASCII Character Sets F-7 IBM Code Page 850 Symbol Set ( Cont’d).
User’s Guide F-8 ASCII Character Sets F.5 Epson Italic Symbol Set.
User’s Guide ASCII Character Sets F-9 Epson Italic Symbol Set ( Cont’d).
User’s Guide F-10 ASCII Character Sets F.6 Epson Graphics Symbol Set.
User’s Guide ASCII Character Sets F-11 Epson Graphics Symbol Set ( Cont’d).
User’s Guide F-12 ASCII Character Sets F.7 Epson Italic Graphics Symbol Set.
User’s Guide ASCII Character Sets F-13 Epson Italic Graphic Symbol Set ( Cont’d).
User’s Guide F-14 ASCII Character Sets F.8 DEC Supplemental Symbol Set.
User’s Guide ASCII Character Sets F-15 DEC Supplemental Symbol Set ( Cont’d).
User’s Guide F-16 ASCII Character Sets F.9 Nationality Overlay Character Set.
User’s Guide Escape Sequence Quick Reference G-1 G. Escape Sequence Quick Reference G.1 Epson FX The following is a listing of the commands and their functions. For complete sequence, see the Programmer’s Manual. ASCII Command Epson FX Command Description NUL Terminates horizontal and vertical tab escape sequences.
User’s Guide G-2 Escape Sequence Quick Reference Epson FX ( Cont’d) ASCII Command Epson FX Command Description ESC ! Master Print mode selection ESC # Cancel Most Significant Bit (MSB) function. ESC % Select character set from ROM or from RAM. ESC & Define User-defined characters in RAM ESC * Select Graphic mode.
User’s Guide Escape Sequence Quick Reference G-3 Epson FX ( Cont’d) ASCII Command Epson FX Command Description ESC @ Resets printer. ESC A Set line spacing to n/72 inch. ESC B Set vertical tabs. ESC C Set forms length in lines. ESC C Set forms length in inches when first variable is a null.
User’s Guide G-4 Escape Sequence Quick Reference Epson FX ( Cont’d) ASCII Command Epson FX Command Description ESC T Cancel Superscript or Subscript characters. ESC U Select/Cancel Unidirectional print mode. ESC W Select/Cancel Enlarged print mode.
User’s Guide Escape Sequence Quick Reference G-5 G.2 IBM Proprinter ASCII Command IBM Proprinter Command Description NUL Terminates horizontal and vertical tab escape sequences. BEL Sounds the printer buzzer. BS Backspace. HT Horizontal tab. LF Line feed.
User’s Guide G-6 Escape Sequence Quick Reference IBM Proprinter ( Cont’d) ASCII Command IBM Proprinter Command Description ESC 5 Select/Cancel automatic line feed. ESC 6 Select character set 2. ESC 7 Select character set 1. ESC 8 Disable paper out detector.
User’s Guide Escape Sequence Quick Reference G-7 IBM Proprinter ( Cont’d) ASCII Command IBM Proprinter Command Description ESC N Set perforation skip to n lines. ESC O Disable perforation skip mode. ESC P Select/Cancel proportional printing. ESC Q Disable the printer.
User’s Guide G-8 Escape Sequence Quick Reference G.3 DEC LA-120 ASCII Command DEC LA-120 Command Description NUL Null character. BEL Sounds the printer buzzer. BS Backspace. HT Horizontal tab. LF Line feed. VT Vertical tab. FF Form feed. CR Carriage return.
User’s Guide Escape Sequence Quick Reference G-9 DEC LA-120 ( Cont’d) ASCII Command DEC LA-120 Command Description ESC H Set horizontal tab at current column. ESC J Set vertical tab at current line. ESC 2 Clear all horizontal tabs. ESC [4 Clear all vertical tabs.
User’s Guide G-10 Escape Sequence Quick Reference DEC LA-120 ( Cont’d) ASCII Command DEC LA-120 Command Description ESC [;n s Set right margin to n. ESC [0;n s Set right margin to n. ESC [n u Set horizontal tab at column n. ESC [n1;n2..;n16u Set horizontal tabs at column n1… .
User’s Guide Escape Sequence Quick Reference G-11 DEC LA-120 ( Cont’d) ASCII Command DEC LA-120 Command Description ESC [5z Select 3 lines per inch. ESC [6z Select 4 lines per inch. ESC [n‘ Go to column n. ESC L Set horizontal tab at current column.
User’s Guide G-12 Escape Sequence Quick Reference G.4 TI-885 (optional) ASCII Command TI-885 Command Description NUL Null Character BEL Sound The Printer Bell BS Backspace HT Horizontal Tab LF Line .
User’s Guide Escape Sequence Quick Reference G-13 TI-885 ( Cont’d) ASCII Command TI-885 Command Description ESC b Select Bidirectional Print ESC u Cancel Bidirectional Print ESC [Ns Set Left Margi.
User’s Guide G-14 Escape Sequence Quick Reference TI-885 ( Cont’d) ASCII Command TI-885 Command Description ESC [ Nv Set A Vertical Tab ESC [N 1 ;N 2 ;N k v Set Vertical Tabs ESC [4g Clear All Ver.
User’s Guide Escape Sequence Quick Reference G-15 G.5 DS-180 ASCII Command DS-180 Command Description NUL Null Character BEL Sound The Printer Bell BS Backspace HT Horizontal Tab LF Line Feed VT Ver.
User’s Guide G-16 Escape Sequence Quick Reference DS-180 ( Cont’d) ASCII Command DS-180 Command Description ESC [3w Select 13.2-Pitch Characters ESC [4w Select 16.
User’s Guide Escape Sequence Quick Reference G-17 DS-180 ( Cont’d) ASCII Command DS-180 Command Description ESC [ nt Set Form Length ESC 1 Set Horizontal Tab At Current Print Column ESC [g or ESC .
User’s Guide G-18 Escape Sequence Quick Reference DS-180 ( Cont’d) ASCII Command DS-180 Command Description ESC [3z Set Line Spacing To 12 Lines Per Inch ESC [n ‘ Set Print Column ESC [ na Advan.
User’s Guide Escape Sequence Quick Reference G-19 G.6 DPCL Command Sequence Summary ASCII Command DPCL Emulation Command Description ESC$$E E 1 . DPCL entry mode X. DPCL exit mode I1 ; P 1 . Forms Length I2 ; P 1 . Vertical Pitch I3 ; P 1 . Top Margin I4 ; P 1 .
User’s Guide G-20 Escape Sequence Quick Reference DPCL Command Sequence Summary ( Cont’d) ASCII Command DPCL Emulation Command Description I27 ; P 1 . Cut Sheet Timeout I28 ; P 1 . Cut Sheet Calibration I29 ; P 1 . Horizontal Gap Position I30 ; P 1 .
User’s Guide Escape Sequence Quick Reference G-21 DPCL Command Sequence Summary ( Cont’d) ASCII Command DPCL Emulation Command Description B2 ; P 1 . Automatic Line Feed B3 ; P 1 . Automatic Carriage Return B4 ; P 1 . Automatic Line Wrap B5 ; P 1 .
User’s Guide G-22 Escape Sequence Quick Reference DPCL Command Sequence Summary ( Cont’d) ASCII Command DPCL Emulation Command Description B26 ; P 1 . Print Suppression B27 ; P 1 . Paper Out Detection Defeat B28 ; P 1 . Auto Path Switch ( Documax Dual Tractor) B29 ; P 1 .
User’s Guide Escape Sequence Quick Reference G-23 DPCL Command Sequence Summary ( Cont’d) ASCII Command DPCL Emulation Command Description E14 ; P 1 . Coax Mono/Dual Case Printing E15 ; P 1 . Coax Single/Double Spacing E16 ; P 1 . Coax International Character Set E17 ; P 1 .
User’s Guide G-24 Escape Sequence Quick Reference.
User’s Guide Transparency Mode H-1 H. DGCL H.1 Datasouth Graphics Command Language The Datasouth Graphics Command Language contains a powerful set of graphics and text commands which can be accessible by the user from all emulation modes. The DGCL structure consists of two distinct levels: a Transparency level (or mode) and a Task level.
User’s Guide H-2 Transparency Mode The DGCL Recognition feature gives the user the ability to enable and disable recognition of the Datasouth Graphics Command Language. When the feature is ‘enabled’, the DGCL entrance command ‘^PY’ will be recognized and executed thus giving the user access to all the DGCL commands.
User’s Guide Transparency Mode H-3 H.2 Transparency Mode Whenever the printer senses a ^PY command (and the ‘DGCL Recognition’ feature is enabled), the printer will enter DGCL Transparency mode. In this mode, the printer will screen incoming data for valid DGCL commands.
User’s Guide H-4 Transparency Mode Table H- 1 Transparency Mode Command Sequences Command DGCL Command Description ^SP NUL ^! SOH ^~ STX ^# ETX ^$ EOT ^% ENQ ^& ACK ^` BEL ^( BS ^) HT ^* LF ^+ VT ^, FF ^- CR ^.
User’s Guide Transparency Mode H-5 Table H- 1 Transparency Mode Command Sequences ( Cont’d) Command DGCL Command Description ^6 SYN ^7 ETB ^8 CAB ^9 EM ^: SUB ^; ESC ^< FS ^= GS ^> RS ^? US ^A Disable data suppression. ^E ***CCW Landscape mode.
User’s Guide H-6 Transparency Mode Table H- 1 Transparency Mode Command Sequences ( Cont’d) Command DGCL Command Description ^V ***CW Landscape mode. ^X Enable data suppression. ^Y Numeric Variables. ^Z Vertical Repeat terminator. ^a Disable double dot density.
User’s Guide Transparency Mode H-7 H.3 Task Mode Whenever one of the commands ^E, ^M, ^U or ^V is sensed in the Transparency mode, control is handed over to the Task Mode Command Processor. Active emulation commands are not recognized in the Task mode and will be interpreted according to this mode.
User’s Guide H-8 Transparency Mode The following is a summary of some DGCL Task mode features and their values upon entering the Task mode. Upon Entering DGCL Task Feature Value Data Suppression Ret.
User’s Guide Transparency Mode H-9 Table H- 2 Task Mode Command Sequences Command DGCL Command Description ^*^+^,^- Task terminators- Exit task mode and print data. Return control to transparency mode. ^A Disable data suppression ^B Select a horizontal barcode.
User’s Guide H-10 Transparency Mode H.4 Sample Program for AIAG Label This sample program generates the following AIAG label using the Datasouth Graphics Command Language.
User’s Guide Transparency Mode H-11.
User’s Guide H-12 Transparency Mode.
User’s Guide Index 1 Index A Alternate Paper Path, 3-1, 3-24 ASCII Character Sets, F-1 ASCII Conversion Chart, E-1 Automatically Changing Paper Paths, 3-27 Available Fonts/Typefaces, A-2 B Baud Rate.
User’s Guide 2 Index L LCD Display, 2-8, 4-7 Load Forms, 1-20, 3-4 M Main Paper Path, 3-1, 3-23, 3-25 Maximum Line Length, A-5 O On/Off Line Key Function, 2-4 Operator Panel Functional Description, .
AMT Datasouth Corp. Corporate Headquarters 4765 Calle Quetzal Camarillo, CA 93012 (805) 388-5799 PH (805) 484-5282 FX Charlotte Operation 4216 Stuart Andrew Blvd.
An important point after buying a device AMT Datasouth 3300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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