Instruction/ maintenance manual of the product eSATA/USB 2.0 ioSafe
Go to page of 27
910 -10920-00 REV 0 2 Users Manual io Safe ® SoloPRO E xternal Hard Drive – eSATA /USB 2.0 eSATA/USB 2.0 Fireproof Waterproof Data Recovery Service FloSafe Cooling Technology 3 Year Limited Warrant.
2 Contents Welcome ............................................................................................................ 3 Precautions ........................................................................................................ 7 Package Contents .
3 Welcome Thank you for purchasing the ioSafe ® SoloPRO extern al hard drive - the first high capacity external har d drive available with prot ection from fires and floods. For years, ioSafe has co ntinued to set the sta ndard for disaster proof hardware.
4 Copyrights Copyright ioSafe, Inc. 2010. All rights reserved. No part of t his publication may be reprod uced or transmitted in a ny form by any means, electronic, mechanical photo copying, recording or otherwise, wi thout prior written consent.
5 This equipment has been tes ted and found to comply with t he limits for a Class B digital device, pursuant to Part 15 of the FC C rules. These limits are designed to provide rea sonable protection again st harmful interference in a resident ial installation.
6 CE Compliance For E urope Marking by the CE symbol indica tes compliance of this system to the applicable Council Directives of the European Union, inclu ding the EMC Directive (2004/108/EC) a nd the Low Voltage Direct ive (2006/95/EC).
7 Precautions Please read the precautions li sted below. Failure to do so m ay result in damage to the device, loss of data, a nd voiding of the warranty If you are using the SoloPRO fo r primary storage (as oppose d to data backup) we strongly recomm end that you backup your data.
8 Package Contents Included in the package: A. ioSafe SoloPRO extern al hard drive B. AC power Module C. US Power Cord D. USB 2.0 Cable E. eSATA Cable F.
9 Specifications Dimensions (Inches) .......................................................... 5.0W X 7.1H X 11.0L Weight (Lb) ................................................................................................... 15 Interface Transfer Rate USB 2.
10 System Requirements For Windows: The SoloPRO drive is formatted with an NTFS file sy stem, a default for the Windows OS. For Mac: The Solo is supported on Mac’s using the G 3 (or later) or Inte l processor. When connecting to a Mac, t he SoloPRO drive will need to be reformatted once connected.
11 About USB 2.0 USB 2.0 has a maximum interf ace transfer rate, or bandwi dth, of 480 Mbps (Megabits per second). The pe rformance depends on ma ny factors including: CPU, file system overhea d, number of attached USB devices and more.
12 About eSATA eSATA, or external SATA, i s a high performance inter face that provides up to 6x faster transfer rates than US B 2.0 (up to 3 Gbits/s ec).
13 Securing the SoloPRO (Suggestions) Kensington ® Security Slot For drive security, the SoloPRO is e quipped with a Kensingto n security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slo t and available products, visit www.
14 For Added Security For added security, the SoloPR O can be secured with a cable and padlock or bolted to a floor. See the pi ctures below for suggested met hods on physically securing the SoloPRO .
15 Connecting the SoloPRO to Your Co mputer Using the USB connection 1. Connect the included powe r supply to the back of th e SoloPRO . CAUTION! To avoid damage t o the power supply connector, m ake sure it is aligned correctly before pl ugging it into the driv e.
16 4. Verify that the Drive Mounts. Before storing data on the SoloPRO, the drive must be “mou nted” to the computers operati ng sys tem. This means that the com puters operating system has recognized at least one readable partition o n the drive and established a communication link with it.
17 eSATA Connection For best performance and com patibility with Windows Server and Linux , connect the drive to an eS ATA host adapter or a built-in external eSAT A connection. Connect the d rive to USB if a suppor ted eSATA connection is not available.
18 3. Connect the included power supp ly to the SoloPRO. CAUTION! To avoid damage to the power supply connector, make sure it is aligned correctly before plugging it into the dr ive. Do not move the drive while it is powered up to avoid drive damag e or data loss.
19 6. Verify that the Drive Mounts. Before storing data on the SoloPRO, the dr ive must be “m ounted” to the computers opera ting system. This means that the computers operating system has rec ognized at least one readable partition on t he drive and established a commu nication link with it.
20 Disconnecting and Reconnecting the Drive using eSATA eSATA supports hot-swap ping by design, however, this fea ture requires proper support and setup at the host, device (drive) , and operating-system level. If not properly configure d you may have to powe r off your computer and the SoloPRO before disconnecti ng.
21 Formatting the Solo PRO for Mac OS The SoloPRO is formatted NTFS and may not be reco gnized by Mac OS 10.2 and earlier. You may get a n alert message which reads: “ You have inserted a disk containing no volume s that Mac OS can read.” Click t he ignore button and follow the steps below .
22 ioSafe Data Recovery Service Terms and Conditions As applicable during the Data Recovery Service perio d and upon validated registration of an ioSafe (t he Company) product on the Com pany's website (www.iosafe.com), the Com pany or its contracted par tner will assist the original purchaser for one "data recovery event".
23 The Company's good fai th attempts to restore an d recover the data in accordance with these terms and conditions shall be the purchaser's sole a nd exclusive remedy and the C ompany shall not be liable for a ny damages whatsoever.
24 Following a Disaster If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Di saster Response Team at 1- 888 -984-6 723 (US & Canada) or 1- 530 - 886 -1578 (I nternational) extension 430. Yo u can also send an email to disastersupport@io safe.
25 3. Report disaster event, and o btain return shipping address /instructions 4. Drain any free water from t he ioSafe device if post-flood 5. Place the ioSafe device in a heavy duty plastic bag 6. Place the bagged ioSafe de vice in a small cardboard box with a paper marked with the RMA #, name, phone and address 7.
26 ioSafe Warranty If a mechanical or operable par t of an ioSafe malfunctions or brea ks down during normal use, ioSafe wil l at our option, repair or re place said part free for a period of three (3) years fr om the date of purchase.
27 ioSafe Contact Information Corporate Headquar ters ioSafe, Inc. 2422 Lindbergh St. Auburn CA 95602 Phone: 888.98.IOSAFE ( 984.6723) Phone: 530.886.1578 Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: info@iosafe.com Disaster Support Phone: 888.
An important point after buying a device ioSafe eSATA/USB 2.0 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ioSafe eSATA/USB 2.0 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ioSafe eSATA/USB 2.0 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ioSafe eSATA/USB 2.0 you will learn all the available features of the product, as well as information on its operation. The information that you get ioSafe eSATA/USB 2.0 will certainly help you make a decision on the purchase.
If you already are a holder of ioSafe eSATA/USB 2.0, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ioSafe eSATA/USB 2.0.
However, one of the most important roles played by the user manual is to help in solving problems with ioSafe eSATA/USB 2.0. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ioSafe eSATA/USB 2.0 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
