Instruction/ maintenance manual of the product INT4000 Inter-Tel
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Model 8601 SoftPhone for Pocket PC User Guide INT4000 Cor dless T elephone User Guide.
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Notice This INT4000 Cor dless T elephone User Guide is re le as ed by IN TE R- TE L ® , INC. as a guide for system users and trainers. It provides informat ion necessary to pro perly install, program, operate, and maintain th is product.
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v INT4000 Cordless T elephone User Guide IMPORT ANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII W ARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X SAVE THESE INSTRUCTIONS . .
vi INT4000 Cordless T elephone User Guide CONTENTS P AGE To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 27 Forwarding Calls .
vii INT4000 Cordless T elephone User Guide CONTENTS P AGE LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii INT4000 Cordless T elephone User Guide Impor tant Safet y Instructions NOTE: For use with CSA Certifies (NRTL/C) Inter-T el Axx ess or Eclipse system only .
ix INT4000 Cordless T elephone User Guide • Unplug this product from t he wall outlet and refer servi cing to qualified ser- vice personnel under the followi ng conditions: — When the power supply cord is damaged or frayed. — If liquid has been spilled into the product.
x INT4000 Cordless T elephone User Guide Warnings Unplug all electrical appliances when you know an elect rical storm is approaching. Lightning can pass throug h your household wiring and da mage any device connected to it. This phone is no exception.
xi INT4000 Cordless T elephone User Guide Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless handset or clicking no ises in the b ase un it. This interferen ce is caused by ex ternal sources, such as a TV , refrigerator , vacuum cleaner , fluorescent lighting, computer equipment, or electrical storm.
xii INT4000 Cordless T elephone User Guide Save These Instructions Finally , it should be noted that some cord less telephones operate at frequencies that may cause interference to nearby TVs and VCRs. T o minimize or prevent such inter- ference, the base of the cordless telephone should not be placed near or on top of a TV or VCR.
FINDING YOUR W A Y 1 INT4000 Cordless T elephone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .
2 INT4000 Cordless T elephone User Guide W ELCOME Congratulations on your purchase of the Inter-T el INT4000 cord less telephone. The INT4000 is designed to work on an Inter- T el Axxess/Eclipse and voice mail systems to provide you with access to multiple lines, Caller ID, and other phone system fea- tures.
FINDING YOUR W A Y 3 INT4000 Cordless T elephone User Guide A BOUT T HIS G UIDE This guide contains instru ctions for using the INT4000 cordless telephon e on the Inter-T el telephon e and voice mail systems. T o he lp you find inform ation more quickly , this g uide is divided into four se parate sections, as indicated by the tabs.
4 INT4000 Cordless T elephone User Guide The following pages describe the basic functions of the dialpad buttons and message display indicators. Dialp ad and Indicators DEF AUL T BUTTON (LABEL) DEF AU.
FINDING YOUR W A Y 5 INT4000 Cordless T elephone User Guide Basic Message Display Functions Basic Button Functions In addition to the button s identified in th e preceding table, your phone has a Special button ( ). Depending on how your telephone system is configured, you may need to press this key before you dial a feature code.
6 INT4000 Cordless T elephone User Guide Display Y our INT4000 has two lines of display with 16 charact ers per line. When your phone is idle, this display shows your extension num ber , your username, the time of day , and the date.
FINDING YOUR W A Y 7 INT4000 Cordless T elephone User Guide INT4000 I NST ALLATION This section describes how to install the INT4000. Follow the instruction below . Selecting the Location Select a location for th e INT4000 th at is away from excessive h eat or humidity .
8 INT4000 Cordless T elephone User Guide Connecting Power to the Base and Charger Unit s Connect the smaller AC adapter with the yell ow ring on the connector to the yellow jack on the back of the charger unit, as shown below . Connect the other AC adapter to the ba ck of the base unit, as shown below .
FINDING YOUR W A Y 9 INT4000 Cordless T elephone User Guide W all Mounting Y ou can mount your INT4000 either on a standard wall plate or directly on a wall. Follow the instructions below . St andard W all Plate Mounting Y our INT4000 is designed to be mounted on a standard wall plate.
10 INT4000 Cordless T elephone User Guide Direct W all Mounting If you do not have a standard w all plate, you can mount your phone directly on a wall.
FINDING YOUR W A Y 11 INT4000 Cordless T elephone User Guide Charging Unit W all Mounting The charging unit is als o designed to be wall moun ted. Before mo unting the c harging unit, consider the fol.
12 INT4000 Cordless T elephone User Guide 3. Slide the wall mount stand int o the notches on the bottom of the charging unit, as shown on the right. 4. Place the charging unit on the posts of th e wall screws and push down until it i s firmly seated, as shown on the right.
FINDING YOUR W A Y 13 INT4000 Cordless T elephone User Guide Att aching the Belt C lip to the Handset Y ou can use the belt clip to attach the hand se t to your b elt or pocket for convenient portability . T o attach the belt clip to the handset: 1. Snap the cover tab out of the belt clip notch on the top of th e handset.
14 INT4000 Cordless T elephone User Guide Inst alling the Hand set Battery Pack T o install the battery pack: 1. Remove the battery co ver by press- ing the latch and slid ing the cover down and off of the handset.
FINDING YOUR W A Y 15 INT4000 Cordless T elephone User Guide Charging the Hand set Battery Pack T o charge the battery pack: 1. Place the handset into the char ger unit.
16 INT4000 Cordless T elephone User Guide A BOUT THE T ELEPHONE S YSTEM As you can see, your INT4000 and Inter-T el telephone system come equipped with a lot of “bells a nd whistles.
GETTING ST AR TED 17 INT4000 Cordless T elephone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 St arting the Phone . . . . . . . . . . .
18 INT4000 Cordless T elephone User Guide I NTRODUCTION Now that you know what your INT4000 can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and recei ve calls, transfer calls, retrieve voice mail messages, and much more.
GETTING ST AR TED 19 INT4000 Cordless T elephone User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox, you need to complet e a few basic set-up proce- dures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.
20 INT4000 Cordless T elephone User Guide Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox.
GETTING ST AR TED 21 INT4000 Cordless T elephone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1.
22 INT4000 Cordless T elephone User Guide M AKING AND R ECEIVING C ALLS Making and rece iving call s is the bas ic purpose of an y phone. With your INT4000, you can make/receive interc om and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, without any extra codes.
GETTING ST AR TED 23 INT4000 Cordless T elephone User Guide • T o use the Off-Hook V oice Announce feature (if the called phone is pr ogram med for it): Do not h ang up.
24 INT4000 Cordless T elephone User Guide T o cancel the queue r equest before your phone rings: Press . When dialing the number , you can do one of the following: • Use the speed-dial directory , see page 58 . • Use the Station Speed-Dial feature, see page 52 .
GETTING ST AR TED 25 INT4000 Cordless T elephone User Guide P LACING C ALLS ON H OLD Y ou can place calls on hold in one of two ways: individual or system.
26 INT4000 Cordless T elephone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press and to put th e call on hold.
GETTING ST AR TED 27 INT4000 Cordless T elephone User Guide T RANSFERRING C ALLS Although transferring calls is co nsidered a basic function of a phone, your INT4000 has many advanced options for this feat ure. W ith your phone, you can transfer to another extension, voice mail, or even an outside li ne.
28 INT4000 Cordless T elephone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .
GETTING ST AR TED 29 INT4000 Cordless T elephone User Guide Redirect Call NOTE: This feature is available only wit h version s 5.3 and later software. The Redirect Call feature allows you to fo rward any call that is ringing on your phone without having to answer the call.
30 INT4000 Cordless T elephone User Guide R EDIALING A N UMBER Although mo st phones re dial the last number di aled , your System Administ rator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): Press .
GETTING ST AR TED 31 INT4000 Cordless T elephone User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our INT4000 has two lin es of display where you can view informatio n, such as the date and time or the outside party’ s name/number .
32 INT4000 Cordless T elephone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If yo ur headset has a power-saver mode, make sure the System Administrator has the Headset Connect T one flag enab led in the telephone system.
GETTING ST AR TED 33 INT4000 Cordless T elephone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing during an y voice mail operation will advance you to the next step.
34 INT4000 Cordless T elephone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed your mailbox, the system tells you how many new and saved messages you have. Y ou can then listen to messages, delete messages, save messag es, etc. Listening to Messages T o listen to messages: 1.
GETTING ST AR TED 35 INT4000 Cordless T elephone User Guide If the telephone number is not a vailable, you cannot rep ly to the mes- sage. • Press to forward a copy of the message to another subscriber . If you want to include an introduction, press .
36 INT4000 Cordless T elephone User Guide Undeleting Messages NOTE: This feature is available only in versio ns 5.1 and later software. If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programm ed by your System Ad ministrator).
GETTING ST AR TED 37 INT4000 Cordless T elephone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 33 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber ’ s name.
38 INT4000 Cordless T elephone User Guide Canceling Unheard Messages NOTE: This feature is available only in versio ns 5.1 and later software. Y ou can cancel unretrieved messages th at you have sent to ind ividuals, but not mes- sages that you sent to group lists.
GETTING ST AR TED 39 INT4000 Cordless T elephone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can u se the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in calls.
40 INT4000 Cordless T elephone User Guide T o enable DND: 1. Dial . 2. Dial the two-digit number corresponding to the message you want to use. 3. If desir ed, customize the second display line by dialing the desired numbers o r letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers.
GETTING ST AR TED 41 INT4000 Cordless T elephone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith reminder messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time.
42 INT4000 Cordless T elephone User Guide T o cancel all reminder message r e quests before they signal you: Dial . T o clear a received r eminder message (you hear eight short tones and see a reminder message display): Press .
43 INT4000 Cordless T elephone User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setting Preferences . . . . . . . . . . . . . . . . . . .
44 INT4000 Cordless T elephone User Guide S ETTING P REFERENCES Y our phone and voi ce mailbox are automatica lly set to specific defaults. Y ou can, however , configure many of these settings at any time. Phone Configuration Customizable features on your phone incl ude changing volume levels, sel ecting a ring tone, and others.
45 INT4000 Cordless T elephone User Guide MOVING ON V oice Mail Options Y our voice mailbox contains personal opti ons that allow you to customize your per- sonal greetings, directory name, password, etc. NOTE: Y ou cannot change your person al options until you have initia lized your mail- box (see pag e 19 ).
46 INT4000 Cordless T elephone User Guide T o change your personal greeting: 1. Access your mailbox as d escribed on page 33 . 2. Press to select the Personal Options Menu. 3. Press . 4. Do one of the following: • Press to record and/or enable your prim ary greeting.
47 INT4000 Cordless T elephone User Guide MOVING ON Changing Y our Mailbox Password Y our password prevents unauth orized access to your mailbox. T o change your password: 1. Access your mailbox as d escribed on page 33 . 2. Press to select the Personal Options Menu.
48 INT4000 Cordless T elephone User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for your mailbox (ask your System Administrator).
49 INT4000 Cordless T elephone User Guide MOVING ON Programming a Fax Destination NOTE: This feature is available only in versio ns 5.1 and later software. W ith the Inter-T el V oice Processing Unit, callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number .
50 INT4000 Cordless T elephone User Guide Programming Remote Messaging NOTE: Y our installer or System Administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program the V oice Processing Unit (voice mail) to call you when your mailbox r eceives new messages.
51 INT4000 Cordless T elephone User Guide MOVING ON • T o set up the time of day for notification: Press . Then enter the time you want the messag e notification to st art and stop. Enter th e times with two digits for the hour and two digits for t h e minutes (e.
52 INT4000 Cordless T elephone User Guide S PEED D IALING Speed dialing allows you (and your Syst em Administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed-Dial) or in the phone system (System Speed-Dial) and is identified by a location number .
53 INT4000 Cordless T elephone User Guide MOVING ON NOTE: T o use the BACKSP ACE button, you must pre-progr am the feature button (feature code 314) on your phone. Refer to Programmin g Y our Feature Buttons section on page 56 for de tails on how to prog ram the BACKSP ACE button.
54 INT4000 Cordless T elephone User Guide System Speed Dial Y our System Administrator can store up to 1000 sp eed-dial numbers in Syst em Speed-Dial locat ions 000-999. T o view and/or dial Sy stem Speed-Dial numbers: 1. Dial 2. Enter the location code (000-999) for the desired number .
55 INT4000 Cordless T elephone User Guide MOVING ON P AGING The Paging feature allows you to make an announcement th rough phone speakers o r external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zones.
56 INT4000 Cordless T elephone User Guide P ROGRAMMING Y OUR F EATURE B UTTONS Depending on how your system is program med, some of you r feature buttons may be “user-programmable.” If so, you can progra m them with any of the feature codes listed in the back of this user guide or with extensio n numbers.
57 INT4000 Cordless T elephone User Guide MOVING ON U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message Detail Recor ding (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodically print.
58 INT4000 Cordless T elephone User Guide S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system is equipped with a V oice Processing Unit (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail.
59 INT4000 Cordless T elephone User Guide MOVING ON T o perform a directory sear ch: 1. Dial . 2. Press for the intercom directory , pre ss for the outside directory , or press for the feature directory .
60 INT4000 Cordless T elephone User Guide V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mai lbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user .
61 INT4000 Cordless T elephone User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and have forgotten to put your phone in DND, don’t worry . W ith the Remote Feature Access, you can place your phone in DND or for- ward calls from any other phone on the system.
62 INT4000 Cordless T elephone User Guide T o turn off DND: Dial , then press . T o turn on Call Forward: a. Enter one of the follo wing Call Forward feature codes: All Calls ................ ......... If No Answer .................. If Busy .........
63 INT4000 Cordless T elephone User Guide MOVING ON T o re spond to an Agent Help r equest at a display phone: When you receive an Agent Help request, your displ ay shows <nam e> REQUESTS HELP . Y ou can do one of the following: • T o accept the call: Answer as usual.
64 INT4000 Cordless T elephone User Guide W ORK ING IN H UNT G ROUP S Y our system may be programmed with “h unt groups.” Hunt gr oups are groups of phones that share a common extension number in addition to hav ing individual exten - sion numbers.
65 INT4000 Cordless T elephone User Guide MOVING ON Logging Into and Out of ACD Hunt Group s Agents can log into and out of the ACD hunt group at any time. While lo gged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
66 INT4000 Cordless T elephone User Guide When you log int o a group, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
GETTING ST ARTED LEARNING MORE 67 INT4000 Cordless T elephone User Guide Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 What the Administrators Can Do for Y ou .
68 INT4000 Cordless T elephone User Guide T ROUBLESHOOTING If your INT4000 is not performing to your expectations, please try the steps included in the table below . If you are still unable to resolve the problems, contact your System Administra tor .
GETTING ST ARTED LEARNING MORE 69 INT4000 Cordless T elephone User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to this section before yo u contact your System Administrator or your local Inter-T e l dealer .
70 INT4000 Cordless T elephone User Guide Q7. How do I scr oll the display scr een? A7. Y ou must have the PREVIOUS and NEXT buttons programmed on your phone to scroll up and down. Y our Sy stem Administrator must prog ram them in Database Pro- gramming.
GETTING ST ARTED LEARNING MORE 71 INT4000 Cordless T elephone User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES * These defaults may differ based on the software version.
72 INT4000 Cordless T elephone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agen.
GETTING ST ARTED LEARNING MORE 73 INT4000 Cordless T elephone User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Message – Silent 367 Microphone Mute On/Off 314 P.
74 INT4000 Cordless T elephone User Guide.
75 INT4000 Cordless T elephone User Guide INDEX Index A About the telephone system 16 this guide 3 voice mail 16 your phone 3 Accessing Your Phone 61 Account Codes 57 ACD (Automatic Call Distribution).
76 INT4000 Cordless T elephone User Guide E Emergency Calls 24 Enabling hunt group calls 64 paging 55 Ending an ACD Hunt Grou p Call 66 Entering Account Codes 57 F Fax Destination Number 49 Feature Bu.
77 INT4000 Cordless T elephone User Guide INDEX turning the hand set ringer on/off 44 Phone Directory 58 Placing calls on hold 25 conference calls 26 outside calls 23 Primary Greeting 20 Privacy xii P.
78 INT4000 Cordless T elephone User Guide record -a-call 54 reminder messages 41 the directories 58 voice mail messages 34 V Viewing Speed-Dial Numbers 53 Voice Mail directory 60 directory name 46 mes.
Voice Mail Flow Char t ENTERING YOUR MAILBOX • EITHER , Press and the MSG button to respo nd to a message from voice mail. OR, Call the voice mail exten- sion number , press , and enter your mailbox number .
A:46/1468A Part No. 935.035 7 (UCZZ01790EZ) Issue 2, November 2003 ©Inter-T el, Inc. November 2003 Printed in China.
An important point after buying a device Inter-Tel INT4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Inter-Tel INT4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Inter-Tel INT4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Inter-Tel INT4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Inter-Tel INT4000 will certainly help you make a decision on the purchase.
If you already are a holder of Inter-Tel INT4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Inter-Tel INT4000.
However, one of the most important roles played by the user manual is to help in solving problems with Inter-Tel INT4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Inter-Tel INT4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
