Instruction/ maintenance manual of the product 8690 Inter-Tel
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Model 8690 User Guide Inter -T el Pr otocol Mode ®.
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Notice This Inter-T el ® user guide is released by Inter-T e l , Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 690 endpoint. The contents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change witho ut notice.
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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . .
iv CONTENTS P AGE Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . .
2 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY W ELCOME Y our new Model 8690 endpoint provides access to several features, each of which is described in this guide .
3 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A BOUT Y OUR E NDPOINT Y our Model 8690 is a desktop end point that uses the technolo gy available with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .
4 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY End point Connectors Y our Model 8690 endpoint has various co nn ectors that are required for an IP end- point. T wo light-emitting diodes (LEDs) on th e PC ports and LAN/Power jack indi- cate link status and the speed of the connections.
5 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Optional USB Devices Y ou can connect a standard USB device to your Model 8690 endpoint using a stan - dard USB cable (not included ) connected to the USB host port on the back of the end- point (see page 4 ).
6 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Reset Button The Reset Button on the back of the endp oint immediatel y shuts down the ope rating system and any applications that are currently running on the endpoint. When the Reset Button is pushed, the sc reen goes blank, and the de fault settings are restor ed.
7 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T el six-line display end point.
8 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Feature Buttons The feature buttons are designed t o automate some of the commonly-u sed functions, such as dialing an outside number .
9 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advan ced endpoi nt featur es. The first line of the display con- tains the extension and name of the user .
10 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help you manage your communication effectively . UC allows you to interact with the software through per- sonal computers, desktop endpoints, cell phones, handheld organizers, and speech.
11 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Interface Skins Y ou can customize your endpoint’ s appearan ce by sele cting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons.
12 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET V4.2. When you first power up your endpoint, the screen remains blank for approximately 10 second s.
13 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Input Panel The operating system incl udes an on-screen keyboard fu nction called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen.
14 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses.
15 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system.
16 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users.
17 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging syste m that uses industry-stan- dard protocols for co mmunication an d messaging. EM un ifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box.
18 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Automatic S p eech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels.
19 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY W HAT Y OU S EE AND H EAR Y our Model 8690 endpoint and th e telephone system come equip ped with many fea- tures.
20 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY S OF TWARE C OMP ATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint.
21 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model .
22 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn how to compl ete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset.
23 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Using the S peakers and Microphone If you are not using a headset, you can talk handsfree using y our speakers and micro- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you.
24 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guaranteed that someone will call you while you are on another call, away from your work station, or in DND. When this occurs, the other party can leave a message for you.
25 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Retrieving Messages T o retrieve a message (Message Indicator lamp is flashing): Lift the handset and press Message . A call is automatically placed to the end point or message center that left the message.
26 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.
27 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY 6. After the tone, record your first and last name. 7. When pr ompted, do one of the follow ing: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just recorded.
28 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY T o re cord/change your personal greeting: 1. Access your mailbox as d escribed on page 29 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record/change your personal greeting.
29 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabled.
30 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY D ISABLING AND E NABLING ASR If your telephone system uses Ent e rprise Messaging (EM), your mail box may have the Automatic Speech Recognition (ASR) feature enable d.
31 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Calibrating the Screen . . . . . . . . . . . .
32 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
33 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o sa ve power and extend the life of the di splay , you can set an opt ion that will auto- matically shut of f the display’ s backlight.
34 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irtual Local Area Network (VLAN).
35 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section.
36 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Appearances T ab T o set or edit optio ns on the Appearance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ). 2. Select the UC functions where you would like to u se large icons.
37 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or dis able the Auto Dial option. If you enable this option, you must pro - vide a telephone numb er . When Auto Dial is enabled the @ symbol is high- lighted.
38 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED 4. Enable or d isable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by default. NOTE: Th is file is stored in an area of the fil e system that will be lost if you reset the endpoint.
39 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account.
40 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on the sy stem tray menu.
41 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station passw ord allows you to quickly add your end point as a device to UC. T o set the station password: 1.
42 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED I NST ALLING S OF TWARE AND F IRMWARE U PGRADES Y our endpoint may be configured to do wnload software and fi rmware updat es from a configured server automati cally . If so, your endp oint will periodically check the server to see i f any updates are available.
43 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Operating System When a new version of the op erating system is download ed, the client a pplication exits, and the upgrade ap plic ation launches. An up grade of the operating system takes approximately 30 minutes to complete.
44 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Inst alling a New V ersion of Sof tware or Firmware When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK.
45 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8690 endpoint, you can make/receive intercom and outside calls and make emer gency calls.
46 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a station message: Press Message or the LEA VE MESSAGE menu but- ton and then hang up.
47 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o re ceive a non-handsfree intercom call: EITHER, Press the Answer . OR, Lift the handset for pr ivacy . NOTE: Y ou must lift the hand set if the caller has the Ring In tercom Always feature (377) enabled.
48 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o request a callback (queue on to the li ne) if all outg oing lines are busy when you try to call out: When you hear busy signals, press and hang up. When t he line is available, your endpoint rings.
49 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Emergency Calls W ith Inter-T el communication systems, y ou do not have to access an outside line (press the Outgoing menu button) to dial an emergency number . T o make an emergency call: Dial .
50 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system.
51 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can esta blish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1.
52 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer to another extension, voice mail, or even an outside line.
53 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint.
54 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g.
55 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o cancel any call forward r equest: 1. Press Fwd . 2. Press the FWD OFF menu button. System Forwarding System Forwarding allows the system to automatically route calls based on the type of call and the status of your telephone.
56 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside number you dialed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpo int to redial the last numb er saved .
57 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options.
58 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the b eginning. • Say “Reply” or press to reply to the message.
59 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e.
60 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messa ges by accessing the record option on the main menu.
61 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED • Say “Copy” or press to copy your message to other mailboxes. Say or enter the desired mailbox number or group list number . The syst em announces the name assigned to the mailbox number or group list number .
62 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can cancel un retrieved messa ges that you have sent to in dividuals, but not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1.
63 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not wan t to be disturbed, you can use the DND feature. This halts all p a ges and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls.
64 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o enable DND: 1. Press the DND menu butto n. 2. EITHER, Dial the tw o-digit number corresponding to the message you want to use. OR, Press the SCROLL menu button followed by the PREVIOUS or NEXT menu button.
65 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time.
66 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED.
67 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Setting Endpoint Preferences . . . . . . . . . . . . . . . .
68 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s tim e to move on to the advanced features.In this section, you’ll learn how to program yo ur endpoint, use directories, access your voice mailbox remotely , and perform various other functions.
69 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Selecting a Ring T one The ability to chang e your ring tone is helpful in clo se-quartered environments. If your ring tone is un ique, you can quickly identify when a call is ringing on your end- point.
70 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press Answer ). If this feature is enabled, you are automatically connected when you go off-hook.
71 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox contains perso nal options to allow you to customize voice mail fun c- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 26 ).
72 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length.
73 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Changing the Call Screening T ransfer Method NOTE: Th e Call Screening featur e is available only if it i s enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox.
74 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine.
75 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is availa ble only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box.
76 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 29 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press .
77 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number .
78 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o store a number in a speed-dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program.
79 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON System Speed Dial Y our system administrator can store severa l speed dial numbers in the system speed dial locations. Depending on the size of your system, you can access up to 1000 or up to 5000 system speed dial locations, if they have been programmed.
80 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint sp eakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones.
81 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: EITHER, Press the FLASH menu button.
82 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il .
83 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o sear ch the telephone di rectory using your dialpad buttons (see table be low): 1. If your endpoint is idle, press the DIRECTOR Y menu button, then press t he menu button for the desired directory (IC DIRECTOR Y , OUTSID E DIR, or FEA- TURE DIR).
84 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON V oice Mail Directory W ith the voice mail directory , subscriber s and no n-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the direct ory . Subscriber names are automatically added to the directory when their mailbox is initialized.
85 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o perform a directory sear ch: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 84 ).
86 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system.
87 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct In ward System Access (DISA) numb er (provided by your system administrator). If required, enter your password.
88 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported on pee r-to -peer (P2P) calls.
89 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be program med with “hunt groups.” H unt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers.
90 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
91 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
92 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON.
93 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Logging On and Off of UC . . . . . . . . . . . . . . . . . . .
94 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communicato r (UC) and use UC views to access advanced endpoi nt features and presence management options.
95 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and option s from your Model 8690 endpoi nt. Placing a Call The most common task you can complete using UC is to place a call.
96 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available.
97 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Performing a Search NOTE: Y ou mu st use the Web Client to use the Advanced Search functi on. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list.
98 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Device icons Indicates that the DND status for the device is currently unknown. This icon displays if the type-ahead results display a device that is not currently in your address book. Press this icon t o retrieve the status.
99 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC 4. When the search is complete , do any of the following: • T o add the search r esult to the address book or speed-dial list: a. Select the search result. b. Press Add to A ddress Book or Add to Speed Di al .
100 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call log) as buttons containing information about the call. Y ou can press one of the buttons to place a return call.
101 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Search , Redial , and Favorites buttons (the location may vary depending on the display skin used).
102 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressing . The messages are listed in a table contain ing the following col umns: • From: Specifie s the message type.
103 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view .
104 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s). If you select a call from the cal l list, the s t ate of the call determines which Call Control buttons are display ed.
105 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the numb er or Cancel to cancel.
106 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o cr eate a conference call, us e one of the following options: • If you want to confer ence selected or holding calls : Select two or more connected or holding calls in your call list. Press .
107 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called.
108 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Name/Number: Displays the name and num ber of the caller or called party (if available).
109 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o sort the call log: 1. Press Call Log on the endpoint display . 2. Press any of the call l og columns to sort the call log by date and time, name and number , or call result. T o return a call: 1.
11 0 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Call Det ails Dialog Box The call log Details dialog box displays th e following call information: • Ty p e : Displays the call type (incomin g or outgoing) with an icon (see page 104 ) and text.
111 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Ad dress Book and to add, edit, and delete Groups. The Address Book view is where you st ore and work with your contact inform ation.
11 2 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Filtering Address Book Cont act s The tabs located at the bott om of the Add ress Book table allow you to filter contacts. T o filter the contact list: 1. Press Address Bo ok on the display .
11 3 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC 2. Check the S tatus column for text information about the current account or device status. T o add a simple contact to your address book: 1. Press Address Book on the endpoint display . (The list appears empty if no con- tacts have been added.
11 4 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system.
11 5 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o access and edit addr ess book contact information: 1. Press Address Bo ok on the interface. The Address Book view appea rs. 2. Press the contact you want to edit, then press Edit . Y o u can also double-press t he contact to enter edit mode.
11 6 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Home: Includes the following fields: – Home S treet Addr ess (64-character limit) – Home Primary Phone (64-character limit) – Hom.
11 7 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or disab le the call routing rules you created on your PC desktop using th e UC W eb Client.
11 8 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes.
11 9 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 E-Mail Reader Features . . . . . . . .
120 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature.
121 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and yo ur remote fax and e-mail messages in one conv enient location.
122 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 26 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc.
123 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-m.
124 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 29 .
125 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on your endpoint l ights when y o u receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message.
126 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 29 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages.
127 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER 4. When E-Mail Reader has finished read ing the e-mail the message is mark ed as saved and you have the following opti ons: • Say “Replay” or press to replay the message from t he beginning.
128 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By defaul t, the message lamp on your endpoint l ights when y o u receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have recei ved a new fax message.
129 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator).
130 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type.
131 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type.
132 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER.
133 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 What the Administrators Can Do for Yo u . . . . . . .
134 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE I NTRODUCTION If you want to know more about your endp oint and voice mail system, th is is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions.
135 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with you r endpoint or voice mailbox, refer t o this section before y ou contact the appropriate administrator or your local Inter-T el reseller .
136 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Q7. Why don’ t the local telephone co mpany star codes (i.e.*8 2, *69, etc.) work when I pr ess the Outgoing button or use th e Outgoing Call featur e code ( by default) to call an outside n umber? A7.
137 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE Q12. What happened to the skin and custom ring I saved? A12. The preferences that you save , like skin and custom ring, are only used when the end- point is in the state (logged on or off UC) that it was in when you set these prefer- ences.
138 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Q17. Why can’ t I use one of the featu r es described in this guide? A17. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature.
139 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version.
140 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Do-Not-Disturb Cancel 371 Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Group Listen 312 Handsfree On/Off 319 Headset On 315 H.
141 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE NOTES.
142 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE.
143 Inter-T el ® Model 8690 User Guide (ITP Mode) Index .NET Passport 39 A Abbreviations 9 About Tab 3 8 About This Guide 2 About Voice Mail 17 About Your En dpoint 3 Accessing e-mail messages 125 fa.
144 Inter-T el ® Model 8690 User Guide (ITP Mode ) voice mail mes sage envelope 72 voice mail pas sword 71 voice mail, e-mail, and f ax message envelope 130 volume levels 68 Web Client options 95 you.
145 Inter-T el ® Model 8690 User Guide (ITP Mode) F Favorites 100 Favorites Button 100 Fax Destination Number 74 Fax Messages 128 Feature Buttons 7, 8, 11 Feature Codes 139 Features account codes 81 .
146 Inter-T el ® Model 8690 User Guide (ITP Mode ) Liquid Crystal Display (LCD) 3 Listening to Messages 57 Logging In and Out of ACD Hun t Groups 90 M Mailbox Almost Full/Full 29 Making an emergency .
147 Inter-T el ® Model 8690 User Guide (ITP Mode) Recovering Deleted Messages 59, 129 Redial 100 Redialing a Numb er 56, 100 Redirect Ca lls 55 Remote Access Password 86 Remote Feature Access 87 Remo.
148 Inter-T el ® Model 8690 User Guide (ITP Mode ) Using account codes 81 advanced mailbox 122 defaults 26, 63, 70 directories 82 do-not-disturb mode 63 headset 24, 25 message button 24 mute feature .
V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” .
Part No. 550. 81 16 Issue 9, Ap ril 2005 A661/9227A.
An important point after buying a device Inter-Tel 8690 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Inter-Tel 8690 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Inter-Tel 8690 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Inter-Tel 8690 you will learn all the available features of the product, as well as information on its operation. The information that you get Inter-Tel 8690 will certainly help you make a decision on the purchase.
If you already are a holder of Inter-Tel 8690, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Inter-Tel 8690.
However, one of the most important roles played by the user manual is to help in solving problems with Inter-Tel 8690. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Inter-Tel 8690 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
