Instruction/ maintenance manual of the product SKA4 Intel
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SKA4 Server Board Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel ® Identified Subassemblies/Products Revision 1.0 October 2000.
SPD Troubleshooting Guide - 2 - 10 / 25 / 00 Revision History Date Rev Modifications 10/25/00 1.0 Initial Draft Intel Corporation 2000 Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this docum ent.
SPD Troubleshooting Guide - 3 - 10 / 25 / 00 SKA4 TROUBLESHOOTI NG ....................................................................................................................... 4 Boot Issues ..................................................
SPD Troubleshooting Guide - 4 - 10 / 25 / 00 SKA4 Troubleshooting Welcome to the SKA4 server platform. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please call our help desk.
SPD Troubleshooting Guide - 5 - 10 / 25 / 00 Boot Issues 1) My server will not power on Check for the following possibilities: • Have you securely plugged the server AC power cord into the power sup.
SPD Troubleshooting Guide - 6 - 10 / 25 / 00 2) Upon booting, my server starts beeping Most likely, these beeps are “beep codes.” They identify system events in case video fails to display. The following list is an excerpt of available beep codes.
SPD Troubleshooting Guide - 7 - 10 / 25 / 00 • Remove and resea t memory modules. Try using memory from a known working system. • Remove and reseat processor and terminator card. • If you are using a switch box to share a monitor between multiple servers, ensure switching to the proper server.
SPD Troubleshooting Guide - 8 - 10 / 25 / 00 • What memory is the server using? Is it on the tested memory list? Contact your customer service representative for the latest teste d memory list.
SPD Troubleshooting Guide - 9 - 10 / 25 / 00 7) I put one processor in my system, but it doesn’t boot Check the f ollowing: • Is the processor a 100MHz system bus or 133MHz system bus processor? The SKA4 server board only supports Intel® Pentium® III Xeon ™ processors designed for the 100MHz system bus.
SPD Troubleshooting Guide - 10 - 10 / 25 / 00 Other Issues 1) Some of my hard drives show up during post and some don’t Check on the following: • Are you using third party SCSI adapters? System memory limitations limit the number & size of option ROMs in the system.
SPD Troubleshooting Guide - 11 - 10 / 25 / 00 If your system can still not see the onboard adapter or your hard drives, please fill out the included customer support form and call your customer support representative.
SPD Troubleshooting Guide - 12 - 10 / 25 / 00 Intel SPD Problem Report Please Complete All That Apply Company Name: ________________________ Date Submitted: _____________ Con tact: ___________________.
SPD Troubleshooting Guide - 13 - 10 / 25 / 00 S - Spec# Speed Stepping Cache size CPUID# S - Spec# Speed Stepping Cache size CPUID# *Processor #3_______/_______/_______/_______/_______ *Processor #4__.
SPD Problem Report - 14 - 10 / 25 / 00 Utilities Information *ISC Version _____________ *SSU Version _____________ *EMP / DPC Console Version _____________ *FRU/SDR Loader Version _____________ *Diagnostics Version (Testview, PCDiag, etc.
SPD Problem Report - 15 - 10 / 25 / 00.
An important point after buying a device Intel SKA4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Intel SKA4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Intel SKA4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Intel SKA4 you will learn all the available features of the product, as well as information on its operation. The information that you get Intel SKA4 will certainly help you make a decision on the purchase.
If you already are a holder of Intel SKA4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Intel SKA4.
However, one of the most important roles played by the user manual is to help in solving problems with Intel SKA4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Intel SKA4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
