Instruction/ maintenance manual of the product 6227 IBM
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In te lliS ta ti o n Z P ro T y p e s6 2 2 3a n d6 2 2 7 Hard ware Mai nte n a n c e Ma n ua l a n d T r o ub l es h o o tin g G ui d e .
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In te lliSta ti o n Z P ro T y p e s6 2 2 3a n d6 2 2 7 Hard ware Mai nte n a n c e Ma n ua l a n d T r o ub l es h o o tin g G ui d e .
Notes v Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on page 127, and Appendix C, “Notices,” on page 161. v The most recent version of this document is available at http://www .
About this document This document contains basic configuration information, diagnostic information, error codes, error messages, service information, and a symptom-to-FRU index for the IBM ® IntelliStation ® Z Pro T ypes 6223 and 6227 computers.
Online support Y ou can download the most current diagnostic, BIOS flash, and device-driver files from http://www .ibm.com/support. iv IntelliStation Z Pro T ypes 6223 and 6227: Hardware Maintenance M.
Contents About this document ...................... i i i Important safety information .................... i i i Online support ......................... i v Chapter 1. Introduction ...................... 1 Related documentation .....................
Audio connectors ....................... 5 4 Auxiliary-device (pointing-device) connector ............. 5 4 Ethernet (RJ-45) connector ................... 5 4 IEEE 1394A (FireWire) connector ................. 5 5 Keyboard connector ...................
Chapter 7. Parts listing T ypes 6223 and 6227 ............ 1 1 5 System ........................... 1 1 6 System replaceable units ..................... 1 1 7 Recovery CD (Windows XP) ................... 1 2 1 Keyboards (CRUs) ....................... 1 2 1 Power cords (CRUs) .
viii IntelliStation Z Pro T ypes 6223 and 6227: Hardware Maintenance Manual and T roubleshooting Guide.
Chapter 1. Introduction The IBM IntelliStation Z Pro T ypes 6223 and 6227 incorporates many of the latest advances in computing technology and can be expanded and upgraded as your needs change. Y ou can obtain up-to-date information about your computer and other IBM computer products at http://www .
Y our computer might have features that are not described in the documentation that you received with the computer . The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in your computer documentation.
Features and specifications The following table provides a summary of the features and specifications of your computer . Depending on your model, some features might not be available, or some specifications might not apply .
What your computer offers Y our computer uses the following features and technologies: v Multiple microprocessor capability Y our computer can be upgraded to a symmetric multiprocessing (SMP) computer through a microprocessor upgrade.
v Built-in, menu-driven SCSI configuration programs (some models) v Diagnostic programs v Cooling fans with speed-sensing capability v Error codes and messages v Error correcting code (ECC) double-dat.
Controls, LEDs, and connectors The following illustration shows the controls, LEDs, and front connectors on the IntelliStation Z Pro T ypes 6223 and 6227 computers. See “Input/output connectors” on page 53 for an illustration and description of the connectors on the rear of the computer .
System-error LED When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error . CD-ROM drive activity LED When this LED is lit, it indicates that the CD-ROM drive is in use.
T urning on the computer Note: When you connect the power cord to the computer and an ac power source, the power-supply fan will run and continue to run when the computer is in standby mode to provide cooling to the power supply .
T urning off the computer Note: When you connect the power cord to the computer and an ac power source, the power-supply fan will run and continue to run when the computer is in standby mode to provide cooling to the power supply .
Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. T o remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Chapter 2. Configuring the computer Detailed information about configuring the computer is in the IBM IntelliStation Z Pro User ’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www .
Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: Note: When you use your computer for the first time, you might want to u.
Chapter 3. Diagnostics This chapter provides basic troubleshooting information to help solve some common problems that might occur with the computer . If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 125 for more information.
Complete the following steps to perform the checkout procedure: 001 IS THE SERVER P ART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster . Run the storage test. NO. Go to step 002 . 002 IF THE SERVER IS NOT P ART OF A CLUSTER: 1.
v Diagnostic programs The system diagnostic programs are on a hidden partition on the hard disk. These programs are the primary methods of testing the major components of your computer . See “Diagnostic programs and error messages” on page 16 for more information.
POST error messages POST error messages can appear when a problem is detected during startup. For a complete list of POST messages, see “POST error codes” on page 85. Diagnostic programs and error messages Note: When using diagnostics with a USB keyboard and mouse attached, you must first enable USB emulation.
Starting the diagnostic programs and viewing the test log The IBM Enhanced Diagnostics programs isolate problems from the computer hardware and software.
v Duplicate SCSI IDs in the same SCSI chain v An incorrectly installed SCSI terminator v A defective SCSI terminator v An incorrectly installed cable v A defective cable T o solve the problem, make sure that: v The external SCSI devices are turned on.
Complete the following steps to download the BIOS (flash) update files: 1. http://www .ibm.com/support. 2. In the Downloads category , click Downloads & drivers . 3. In the Brand field, select IntelliStation . 4. In the Family field, select IntelliStation Z Pro .
CMOS data (JCMOS1) 3 2 1 3 2 1 Default (pins 1 and 2) Default (pins 1 and 2) Clear CMOS data (pins 2 and 3) (JCON1) BIOS crisis recov er y (no jumper) 6. Remove the boot block recovery jumper from pins 1 and 2. 7. Replace any adapters that were removed; then, replace the support bracket and replace the cover .
2. T urn off the computer and all attached devices. 3. Disconnect the power cord. 4. Remove the side cover and support bracket. 5. Locate the CMOS recovery jumper (JCMOS1) on the system board, removing any adapters that impede access to the jumper .
5. Insert the new battery: a. T ilt the battery so that you can insert it into the socket on the side opposite the battery clip. b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely .
Chapter 4. Installing options This chapter provides instructions for installing or replacing hardware options in your computer . For a list of supported options for your computer , go to http://www .ibm.com/pc/; then, select your country and navigate to the list of options for your computer .
v While the device is still in its static-protective package, touch it to an unpainted metal part of the computer for at least 2 seconds. This drains static electricity from the package and from your body . v Remove the device from its package and install it directly into the computer without setting down the device.
Removing the side cover T o remove the cover , you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1.
Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. T o install or remove options, you might find it easier to lay the computer on its side. Complete the following steps to remove the bezel: 1.
v Y our computer comes with adapter connectors or slots . The video adapter is installed in the PCI Express x16 slot (slot 1). Y ou can install up to five additional adapters in your computer in PCI slots 2 and 3, and PCI-X slots 4, 5, and 6. v Y ou can install full-length adapters in PCI slot 3, and PCI-X slots 4, 5, and 6.
6. Remove the expansion-slot cover . From the rear of the computer , press on the slot cover . Grasp it and pull it out of the expansion slot. Store it in a safe place for future use. Attention: Expansion-slot covers must be installed on all empty slots.
9. Carefully grasp the adapter by the top edge or upper corners and move the adapter directly from the static-protective package to adapter slot (avoid touching the components and gold-edge connectors on the adapter). Align the adapter with the expansion slot guides; then, press the adapter firmly into the expansion slot.
Cabling an optional SCSI adapter Y ou can install an optional SCSI adapter in your computer to control the internal hard disk drives and provide additional RAID capabilities. With a SCSI adapter installed, you can configure the internal hard disk drives into disk arrays.
Installing a drive Depending on your computer model, one or more of the following drives might be installed in your computer: v Diskette drive (optional) v Hard disk drive v CD-ROM, CD-RW , or DVD/CD-RW combo drive Y our Z Pro T ype 6223 computer comes with an IDE CD-ROM drive in bay 1 and a hard disk drive in bay 4.
v T wo Serial A T A hard disk drive connectors are on the system board. v If you install SCSI hard disk drives and SA T A hard disk drives in the same computer , note the following HostRAID considerations for hard disk drives: – Y ou can enable HostRAID on only one subsystem (SCSI or SA T A).
5. Use a screwdriver to pry the filler panel and EMC shield away from the computer . EMC shield Filler panel Note: If you are installing a drive that contains a laser , observe the following safety precaution.
Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.
8. T o install a drive in bay 2, complete the following steps: a. Remove the large drive clip attached to the side of bay 2 of the drive cage for bays 1, 2, and 3 (see the figure below). Slide the drive clip to the left to disengage it from the drive cage; then, snap the drive clip into the screw holes on the side of the drive.
10. Determine whether the drive is an IDE or SCSI device; then, connect one end of the applicable signal cable into the back of the drive and make sure that the other end of this cable is connected into the applicable IDE or SCSI connector on the system board.
Complete the following steps to install a SCSI or Serial A T A (SA T A) hard disk drive: 1. Read the safety information beginning on page 127 and the “Installation guidelines” on page 23. 2. T urn off the computer and peripheral devices and disconnect all external cables and power cords.
7. Grasp the fan latch on the fan assembly that is over the drive cage and pull it outward to disengage it from the drive cage and rotate it to the side. F an latch F an assembly Drive-cage retention tab 8. If your computer has preinstalled hard disk drives in the drive cage, disconnect the power and signal cables from the rear of the drives.
12. Attach the new drive to the drive tray . Place the drive on the drive tray and align the holes on the drive with the mounting pins on the drive tray . Gently pull both sides of the drive tray outward and insert the mounting pins into the holes on the drive.
Power and signal cables for internal drives Y our computer uses cables to connect IDE, Serial A T A, and SCSI devices to the power supply and to the system board. (See “System board internal connectors” on page 72 for the location of system-board connectors.
Installing memory modules The following notes describe the types of dual inline memory modules (DIMMs) that the computer supports and other information that you must consider when installing DIMMs: v The computer comes with either two 256 MB or two 512 MB memory DIMMs installed in DIMM 1 and DIMM 2 memory connectors.
Important: Although the computer supports a maximum of 8 GB of system memory , the Microsoft Windows operating systems recognize and support a maximum of 4 GB of system memory . v The memory controller in the computer provides Chipkill memory protection if the DIMMs are 1 GB or larger , or if the computer is populated with 512 MB x4 DIMMs.
8. Insert the DIMM into the connector . Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously . The retaining clips snap into the locked position when the DIMM is firmly seated in the connector .
Installing a second microprocessor Y our computer comes with one microprocessor installed on the system board. Y our computer supports up to two microprocessors. With two microprocessors, your computer can operate as a symmetric multiprocessing (SMP) computer .
3. Disconnect all external cables and power cords. 4. Remove the side cover (see “Removing the side cover” on page 25). 5. Disconnect the fan connector for the fan that is attached to the back of the drive cage from the system board.
DIMMs Heat sink release lev er Heat sink 2 Microprocessor 2 Microprocessor baffle assembly Microprocessor air baffle VRM for second microprocessor 9. Locate the second microprocessor socket (Microprocessor 2) on the system board. 10. Remove the microprocessor baffle assembly from the second microprocessor socket.
Attention: 1) Do not use excessive force when pressing the microprocessor into the socket. 2) Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the lever . The following illustration shows the alignment marks for both microprocessors and sockets.
14. Replace the air baffle for the microprocessors. Slant the front of the air baf fle for the microprocessors downward at an angle while moving it forward; then, rotate the rear of the air baffle down until it snaps into place (it will become stationary).
7. Replace any adapters that you removed in step 3. Close the front adapter-retention bracket and replace the rear adapter-retention bracket. 8. Replace the cover (see “Replacing the side cover” on page 51). 9. Reconnect the external cables and power cords.
5. Thread the cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation and from which the cable cannot be removed.
Replacing the side cover Complete the following steps to replace the side cover . 1. Before installing the cover , check that all cables, adapters, and other components are installed and seated correctly and that you have cleared all work tools from inside the computer .
Connecting external options Y ou can connect a number of optional external devices to the connectors on the rear and front of the computer . Complete the following steps to connect an external device: 1.
Input/output connectors Connect optional external devices to the connectors on the front and rear of the computer . Y our computer has the following input/output (I/O) connectors: v One audio line in .
Audio connectors Use the audio connectors to connect external audio equipment to the computer . The following illustration shows the audio connectors. Mic (pink) Line in (blue) Line out (green) Line in There is one line-in connector on the rear of the computer .
The Ethernet connector has one LED that indicates Ethernet-link status. When this LED is lit, it indicates that there is an active connection on the Ethernet port.
cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional. Serial connectors There are two serial connectors on the rear of the computer .
Universal Serial Bus connectors There are six Universal Serial Bus (USB) 2.0 connectors, two on the front and four on the rear of the computer . Use the USB connectors to connect optional telephony and multimedia devices.
Models with the NVIDIA Quadro FX 1300 or NVIDIA Quadro FX 3400 video adapter come with a DVI-I to VGA style analog converter for each DVI-I connector . Attention: T o get the best performance from the NVIDIA Quadro FX 3400 video adapter , you must connect the video adapter to the computer power supply .
Chapter 5. Field replaceable units Microprocessor and heat sink ................... 6 0 CD-ROM drive ......................... 6 1 Non-hot swap power supply .................... 6 2 Rear-adapter retention bracket ................... 6 3 I/O card retainer .
Microprocessor and heat sink Before you begin: v Read the “Installation guidelines” on page 23. v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the microprocessor and heat sink, complete the following steps.
Lev er fully open 5. Rotate the microprocessor socket lever arm upward to its maximum vertical position (135°), and lift the microprocessor up and out of the computer . 6. T o install a microprocessor , see “Installing a second microprocessor” on page 44, beginning with step 8 on page 45.
Non-hot swap power supply Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the non-hot-swap power supply , complete the following steps: 1.
Rear-adapter retention bracket Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the rear-adapter retainer , complete the following steps: 1.
I/O card retainer Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the I/O card retainer , complete the following steps: 1. T urn off the computer , if it is on.
Front (microprocessor) fan Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove a front fan, complete the following steps: 1. T urn off the computer , if it is on.
T o install the new front fan assembly , complete the following steps: 1. Place the fan in position against the chassis. 2. Guide the rubber extensions through the apertures. 3. Use needle-nosed pliers to pull the extensions through the apertures. 4. Connect the fan cable.
F an latch F an assembly Fa n 6. On the side of the drive cage facing the front of the computer , grasp the fan latch and pull it away from the drive cage, rotating it up. 7. Grasp the duct at the pivot points and pull them outward until they detach from the drive cage.
Power/LED switch assembly Before you begin: v Read the “Installation guidelines” on page 23. v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the power/LED switch assembly , complete the following steps: 1.
Card/bracket assembly Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 127. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the card/bracket connector assembly: 1.
Speaker Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 127. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the speaker: 1.
System board This section contains service information for the system board. System board option connectors The following illustration shows the system board connectors for user-installable options.
System board internal connectors The following illustration shows the internal connectors on the system board. Main power F an 1 JCOM1 (to serial por t 2) F an 2 F an 4 F ront USB SCSI channel A SCSI .
System board external connectors The following illustration shows the external input/output port connectors on the system board. Mouse K eyboard P arallel Serial 1 Serial 2 USB 2 USB 1 Ethernet Video 1 2 F ront USB Chapter 5.
System board error LEDs The following illustration shows the LEDs on the system board. DIMM 5 error LED (D17) DIMM 4 error LED (D18) DIMM 3 error LED (D19) DIMM 2 error LED DIMM 1 error LED (D21) F an.
System board jumpers and switches This section describes the jumpers and switches on the system board. Jumper Settings Auto system restart (JP3) (device driver required for ASR functionality) v Auto r.
Removing the system board Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23.
Heat sink retention module screws (8 places) Heat sink retention module I/O por t standoff screws (6 places) System board retention latch System board 9.
T op/side cover Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the top/side cover , complete the following steps: 1. T urn off the computer , if it is on.
Bezel-release latch Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the bezel-release latch, complete the following steps: 1. T urn off the computer , if it is on.
T o replace the bezel-release latch, complete the following steps: 1. Align the bezel-release latch with the slots on the underside of the top of the chassis, and slide it into place. 2. Replace the CD-ROM drive (see “Installing a drive in bay 2 or 3” on page 32).
Handle assembly Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. T o remove the handle cap, complete the following steps: 1. T urn off the computer , if it is on.
82 IntelliStation Z Pro T ypes 6223 and 6227: Hardware Maintenance Manual and T roubleshooting Guide.
Chapter 6. Symptom-to-FRU index This index supports IntelliStation Z Pro T ypes 6223 and 6227 computers. Notes: 1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices that are not supported by this index, see the documentation for that device.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-2-1 (Programmable Interval T imer failed.) v System board 1-2-2 (DMA page register test failed.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-2-4 (Failure comparing CMOS memory size against actual.) 1. DIMM 2. Battery 3. System board 3-3-1 (Memory size mismatch occurred.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 129 (Internal cache (L1) error) 1. Optional microprocessor 2. Microprocessor 151 (Real time clock error) 1.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 229 (Internal cache (L2) error) 1. Microprocessor 2. Optional microprocessor 289 (DIMM disabled by the user or system.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1800 (No more hardware interrupt available for PCI adapter .) 1. Run the Configuration/Setup Utility program.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 2462 (Video configuration error) 1. Video adapter (if installed) 2. System board. 5962 (IDE CD-ROM drive configuration error) 1.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180xxx (PCI adapter has requested resources that are not available) 1. Reorder adapters in PCI slots.
Error code/symptom FRU/action 001-250-000 (Failed system board ECC) v System board 001-250-001 (Failed Processor Board ECC) v System board 001-292-000 (Core system: failed/CMOS checksum failed) v Load BIOS code defaults and rerun test. 005-XXX-000 (Failed Video test) 1.
Error code/symptom FRU/action 165-060-000 (Service Processor: RSA may be busy) 1. Rerun the diagnostic test. 2. Fix other error conditions that might be keeping the Remote Supervisor Adapter II busy .
Error code/symptom FRU/action 166-342-000 System Management: Failed (RSA BIST indicate failed tests.) 1. Make sure that the latest firmware levels for Remote Supervisor Adapter II and BIOS are installed. 2. Disconnect all computer and option power cords from the computer , wait 30 seconds, reconnect, and retry .
Error code/symptom FRU/action 217-XXX-002 (Failed Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array . 1. Fixed Disk 3 2. System board 217-XXX-003 (Failed Fixed Disk test) Note: If RAID is configured, the fixed disk number refers to the RAID logical array .
Diagnostic error LEDs Lit LED FRU/action DIMM x (where x = DIMM 1-6; see “System board error LEDs” on page 74) 1. DIMM x 2. System board Microprocessor x (where x = 1-2; see “System board error LEDs” on page 74) 1.
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). CD-ROM drive Symptom FRU/action CD-ROM drive tray is not working.
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive Symptom FRU/action System stops responding during hard disk drive diagnostic test.
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Memory Symptom FRU/action The amount of system memory displayed is less than the amount of physical memory installed.
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Monitor Symptom FRU/action The screen is blank.
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Monitor Symptom FRU/action The screen is wavy , unreadable, rolling, distorted, or has screen jitter .
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Option Symptom FRU/action An IBM option that used to work does not work now .
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU).
Note: See Chapter 7, “Parts listing T ypes 6223 and 6227,” on page 1 15 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Software Symptom FRU/action Suspected software problem.
Service processor error codes When viewed in the system-error log, the Remote Supervisor Adapter II messages will appear as text descriptions. T o determine a possible error condition for the Remote Supervisor Adapter II, see the system-error log (see “Starting the diagnostic programs and viewing the test log” on page 17).
ServeRAID error codes In the following error codes, x can be any number or letter . Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1.
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller . 2. Confirm that this controller is a supported option for this system.
POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at “ServeRAID error codes” on page 105. Note: Where the ISPR error procedures refer to a SCSI backplane, see the chapter of this publication that concerns service replaceable units.
T able 4. SCSI identifier (continued) SCSI Channel Code (z) Descriptions D Channel 1, 3, and 4 E Channel 2, 3, and 4 F Channel 1, 2, 3, and 4 b. Confirm that the channels identified from the error in step 2a on page 107 are the cause of the error by verifying that the error presents itself only when the offending channel is reconnected.
T emperature error messages Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician.
Power error messages Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault (level-critical; excessive current demand on power supply x) v Replace power supply x .
Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Message Action System shutoff due to x V under voltage (level-critical; system shutoff due to x supply under voltage) 1.
Host built-in self test (BIST) Note: See “System replaceable units” on page 1 17 to determine which components should be replaced by a field service technician. Message Action Host fail (level-informational; built-in self-test for the host failed) 1.
Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems.
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.
Chapter 7. Parts listing T ypes 6223 and 6227 This parts listing supports the IntelliStation Z Pro T ypes 6223 and 6227. T o check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www .ibm.com/support/ 2. Under Search technical support , type 6223 or 6227 and click Search .
System The major components of the IntelliStation Z Pro T ypes 6223 and 6227 are shown in the following illustration. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 11 6 IntelliStation Z Pro.
System replaceable units Note: v Field replaceable units (FRUs) must be serviced only by qualified field service technicians. v Customer replaceable units (CRUs) can be replaced by the customer .
Index System IntelliStation Z Pro (T ypes 6223 and 6227) CRU No. (Tier 1) CRU No. (Tier 2) FRU No. 9 Fan assembly , 92X38 (models 3Bx, 4Bx, 5Bx, 5Cx, 6Bx, 6Cx, 6Dx, 7Bx, 7Cx, 7Dx) 39Y9788 10 Hard disk drive, 80GB (models 10x, 1 1x, 12x, 21x, 23x, 31x, 41x, 43x, 51x, 53x, 72x, 73x, 75x, 98x, A0x, B1x, B3x) 71P7293 10 Hard disk drive, 73.
Index System IntelliStation Z Pro (T ypes 6223 and 6227) CRU No. (Tier 1) CRU No. (Tier 2) FRU No. 15 Heat sink (models 01x, 1 1x, 12x, 21x, 31x, 41x, 43x, 51x, 53x, 72x, 75x, 98x, 99x, A0x, B1x, B2x,.
Index System IntelliStation Z Pro (T ypes 6223 and 6227) CRU No. (Tier 1) CRU No. (Tier 2) FRU No. Access panel assembly , pivoting with latch and lock (raven black) (all models) 13N2444 Baffle, air (.
Index System IntelliStation Z Pro (T ypes 6223 and 6227) CRU No. (Tier 1) CRU No. (Tier 2) FRU No. Mouse (all models) 39Y9876 Pivoting DASD cage assembly (all models) 26K7303 Power button shield (all .
Keyboard CRU No. Dutch (143) 39M6999 French (189) 39M7000 French Canadian (445) 39M7001 French Canadian (058) 39M7002 German (129) 39M7003 Greek (319) 39M7004 Hebrew (212) 39M7005 Hungarian (208) 39M7.
IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part number Used in these countries and regions 02K0546 China 13F9940 Australia, F.
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Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.
Getting help and information from the W orld Wide Web On the World Wide W eb, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www .ibm.
Appendix B. Safety information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology , and service information provided in this manual.
Electrical safety CAUTION: Electrical current from power , telephone, and communication cables can be hazardous. T o avoid personal injury or equipment damage, disconnect the attached power cords, tel.
v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Safety notices (multilingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number .
Statement 2 CAUTION: When replacing the lithium battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer . If your system has a module containing a lithium battery , replace it only with the same module type made by the same manufacturer .
Statement 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Importante: T odas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
Instrução 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo.
Appendix B. Safety information 137.
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Appendix B. Safety information 139.
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Appendix B. Safety information 141.
142 IntelliStation Z Pro T ypes 6223 and 6227: Hardware Maintenance Manual and T roubleshooting Guide.
Appendix B. Safety information 143.
Important: T outes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section.
Notice n° 2 A TTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant.
Notice n° 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) A TTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 A TTENTION: Le bouton de mise sous tension/hors tension d.
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer . Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten V ersionen dieses Hinweises in diesem Abschnitt.
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM T eilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller .
Hinweis 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der V orderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Importante: T utti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
A vviso 2 A TTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore.
A vviso 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg A TTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. A vviso 5 A TTENZIONE: Il pulsante del controllo dell'alimentazione s.
Appendix B. Safety information 153.
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Appendix B. Safety information 155.
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Importante: T odas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante.
Declaración 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg PRECAUCIÓN: T ome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.
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Appendix C. Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.
T rademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory Predictive Failure Analysis Active PCI Serve.
Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible.
Battery return program This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery . Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly .
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Index A acoustical noise emissions 3 adapter considerations for 26 PCI bus 27 PCI or PCI-X 27 SCSI 30 adapter-retainer , rear , removing 63, 64 audio connectors 54 B battery connector 71 replacement 2.
CRU tier levels 1 17 CRUs, defined iii, 1 17 D diagnostic CD 13 error codes 90 programs 17 test log 17 text messages 16 DIMM connector installing memory 42 DIMM retaining clips 42 diskette drive activ.
M memory installing 41 modules 42 memory module sequence of installation 41 specifications 3 memory problems 98 messages diagnostic text 16 small computer system interface (SCSI) 17 microprocessor hea.
S safety information laser 34 SCSI cabling 56 connector , location 72 external cable 48 SCSI (Ultra320) connector 56 SCSI connector description 56 location 48 SCSI controller cabling 30 SCSI IDs setti.
.
Part Number: 49Y0147 (1P) P/N: 49Y0147.
An important point after buying a device IBM 6227 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM 6227 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM 6227 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM 6227 you will learn all the available features of the product, as well as information on its operation. The information that you get IBM 6227 will certainly help you make a decision on the purchase.
If you already are a holder of IBM 6227, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM 6227.
However, one of the most important roles played by the user manual is to help in solving problems with IBM 6227. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM 6227 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
