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IBM Network Printer 24 IBM Network Printer 24PS User's Guide IBM S544-5378-01.
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IBM Network Printer 24 IBM Network Printer 24PS User's Guide IBM S544-5378-01.
Note! Before using this information and the product it supports, be sure to read the general information under “Notices” on page xv. Second Edition (January, 1997) The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
Contents Statement of Limited Warranty ........................... x i Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Energy Star .
Using Network Printer Resource Utility ..................... 2 5 Obtaining Network Printer Resource Utility ................... 2 5 Using Print Services Facility Software with IPDS ................. 2 5 Obtaining Adobe Acrobat Portable Data Files ....
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Loading Letterhead and Prepunched Paper .................. 8 8 Loading Paper into Trays 1 and 2 ........................ 8 8 Loading Paper into 2000-Sheet Input Drawer - Tray 3 .
Installing a Network Interface Card ....................... 166 Installing the Envelope Feeder ........................... 168 Installing the Duplex Unit Option .......................... 171 Installing the 2000-Sheet Input Drawer (Tray 3) Option ....
The Print Is Damaged ............................... 240 The Printed Image Is Blurred ............................ 240 Appendix D. Installing the Usage Kit ...................... 241 Preparing to Install the Usage Kit ......................... 241 Changing the Auxiliary Feed Pick-up Roller and Separation Pad .
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Figures 1. Printer with Optional Printer Stand ....................... 3 2. Printer with Optional 2000-Sheet Input Drawer ................ 4 3. Printer with Optional 2000-Sheet Finisher ................... 5 4. Printer Parts and Locations—Front and Right View .
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Statement of Limited Warranty The warranties provided by IBM* in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or an IBM authorized re-seller.
If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this Statement to that user. Warranty Service To obtain warranty service for the Machine, you should contact your re-seller or call IBM.
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
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Notices References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used.
Windows Microsoft Corp. Energy Star The Environmental Protection Agency (EPA) ENERGY STAR Computers program is a partnership effort with manufacturers of data processing equipment to promote the intro.
this device must accept any interference received, including interference that may cause undesired operation. Canadian Department of Communications compliance statement: This equipment does not exceed.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an IBM authorized dealer or service representative for help.
The United Kingdom Telecommunications Act 1984: This apparatus is approved under the approval No. NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.
Safety Precautions Electrical Safety This printer is inspected and listed by recognized national testing laboratories, such as Underwriters Laboratories, Inc.
About This Book This book is designed to help you use the Network Printer 24 and 24PS. It describes how to: Use the operator panel to navigate menus and control the printer Load and select pap.
Related Publications The following books contain information that relates to the printer: IBM Network Printer 24 and 24PS: Quick Setup , G544-5375, describes how to set up the printer. IBM Network Printer 24 and 24PS: Safety Instructions , G544-5376, contains safety notices in several languages.
Chapter 1. About Your Printer This chapter provides a description of the printer features, optional features you can order, supplies you can order, and how to obtain printer drivers and printer software.
Describing Printer Features and Options This network printer offers a maximum of 24 pages per minute throughput for high volume printing environments. The printer provides up to 3100 sheets of input capacity and supports various sizes from B5 all the way up to ledger and A3 plus duplex and finishing options.
F ace Down T ra y F ace Up T ray Tr a y 1 Tr a y 2 Printer Stand c9pu302 A uxiliar y T ray Operator P anel Figure 1. Printer with Optional Printer Stand Chapter 1.
F ace Down T ra y F ace Up T ray Tr a y 1 Tr a y 2 2000 Sheet Input Drawer (T ray 3) c9pu012 A uxiliar y T ray Operator P anel Figure 2. Printer with Optional 2000-Sheet Input Drawer 4 User's Gui.
c9pu138 Upper paper access cov er Lower paper access cov er Stapler Upper bin Middle bin Lower bin Figure 3. Printer with Optional 2000-Sheet Finisher Chapter 1.
Describing Standard Features Standard features of the printer include: Heavy duty printing with a maximum print speed up to 24 pages per minute and a maximum monthly usage of 100,000 single-sided pages. High performance 66 Mhz processor. Resolution of 600 dots per inch (dpi).
Identifying Printer Parts and Locations The following illustrations and text describe key printer parts you use when performing tasks such as adding paper, removing paper jams, and so on. Printer Parts and Locations—Front and Right View Figure 4. Printer Parts and Locations—Front and Right View Chapter 1.
1. Full bin sensor Indicates when the face-down output tray is full. 2. Face-down output tray Holds approximately 500 sheets of paper delivered face down and collated. 3. Paper stopper Aligns paper delivered into the face down tray. 4. Top cover Open the top cover to access the toner cartridge, clear paper jams, and perform maintenance.
Printer Parts and Locations—Rear and Left View Figure 5. Key Printer Parts and Locations—Rear and Left View Chapter 1. About Your Printer 9.
1. Left cover Open to access or install the optional duplex unit and also remove paper jams. 2. Face-up output tray Holds approximately 100 sheets of paper delivered face up and uncollated. 3. Left ventilation openings Enables airflow. Keep these ventilation openings free of obstruction and debris.
Printer Parts and Locations—Optional 2000-Sheet Finisher Figure 6. Key Printer Parts and Locations-Optional 2000-Sheet Finisher Chapter 1. About Your Printer 11.
1. Upper paper access cover (top cover) Open to remove paper jams. 2. Lower paper access cover (input cover) Open to remove paper jams. 3. Stapler cover Open to access stapler for loading staples or removing jammed staples. 4. Lower output bin Used to stack paper.
Optional Features Optional features that you can order (or may have been ordered and installed on your printer at the time of purchase) include: Duplex Unit Enables printing on both sides of paper. This is often called two-sided printing or duplex printing.
2000-Sheet Finisher Supports stacking and stapling of print jobs. The 2000-sheet finisher attaches to the side of the printer and sits upon rollers. The 2000-sheet finisher is attached to the printer in place of the face-up tray and requires that the 2000-sheet input drawer be installed.
US 6 Foot Chicago Line Cord Meets City of Chicago, Illinois specifications. Printer Stand Enables you to place the printer on top for easy access. The printer stand is mounted on four wheels and provides a sturdy stand. The printer stand has doors that open for paper and supplies storage.
Hard Drive Supports processing of print jobs and storage of fonts. Fonts can be stored on the hard drive which enables the printer to print fonts that are not resident on the printer. The hard drive is a 2.5 inch drive with 810 MB of storage. You can install only one hard drive on the printer controller.
Ordering Optional Features To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. Table 3 (Page 1 of 2). Optional Feature Descriptions and Order Numbers Feature Description Feature Number Part Number Duplex Unit Enables printing on both sides of paper, which is called duplex.
Table 3 (Page 2 of 2). Optional Feature Descriptions and Order Numbers Feature Description Feature Number Part Number 4MB Flash SIMM Supports processing of print jobs. 4032 63H2444 Hard Drive 810 MB Supports processing of print jobs. 4320 63H2490 Printer Stand Enables printer to be placed on top and provides for paper storage.
Ordering Supplies To order supplies, contact your IBM Authorized Dealer or IBM Printing Systems Company Supplies. In the United States or Canada, you can contact IBM Printing Systems Company Supplies by calling toll-free 1-888-IBM-PRINT (1-888-426-7746).
Describing Resident Fonts Resident fonts, also called internal fonts, are fonts that are stored on the printer. By storing these fonts on the printer, the fonts do not need to be downloaded from the operating system which helps improve print time. There are two types of fonts available: PCL and Adobe PostScript.
– LinePrinter 16.7 pitch, 8.5 point (landscape) PostScript Fonts The optional Adobe PostScript feature or the IBM Network Printer 24PS provides 65 PostScript Adobe Type 1 resident fonts. If you are not familiar with these fonts, you can print a listing of these fonts directly from the printer.
Using Printer Drivers Printer drivers are shipped with this printer to enable users to select many printer functions without needing to make changes at the printer operator panel. Selections made by users from the printer drivers always override selections made at the operator panel.
Obtaining Printer Drivers Some printer drivers may be made available through the World Wide Web as described below. These printer drivers may not have been available at the time this printer was shipped or may have been updated since the printer was shipped.
Using Network Printer Manager Utility Network Printer Manager (NPM) Utility is an easy to use graphical interface in US English for network administrators that can alert you to events, such as a paper jam, out of toner condition, and other information such as number of pages printed.
3. At the IBM Printing Systems Company Home Page, select Printer Drivers/Product Updates. 4. Use the menu selections to find freeware, printer drivers, software fixes, or documentation that you want to obtain.
PSF/400 V3.1, V3.2, and V3.6 – OS/400 AFP=Yes, V2.2, V2.3, and V3.0.5 PSF for AIX V2.1 PSF/2 V2.0 For detailed information, review the appropriate PSF documentation or access information at http://www.
Chapter 2. Using the Operator Panel This chapter describes how to use the Network Printer 24 and 24PS operator panel. The operator panel location is shown below: The operator panel consists of a message display area, status indicator lights, and operator keys.
P ower Online Menu Continue P age Eject Cancel Pr int Enter Attention Item V alue Shift Network Prin ter c9pu208 24PS Figure 8. IBM Network Printer 24PS Operator Panel For information about indicator lights, see “Understanding the Operator Panel Indicator Lights” on page 29.
Understanding the Operator Panel Indicator Lights The indicator lights, which can be on, off, or blinking, are shown in Figure 9. Figure 9. Operator Panel Indicator Lights Indicator Condition Power On —the printer is on. Off —printer is turned off or unplugged from the power outlet.
Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They are located at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menu settings.
Navigating Menus — Two Examples There are two types of menus: action menus and configuration menus. Action Menus Action menus contain a list of items you can select to perform specific actions, such as printing a list of active fonts or printing a printer configuration page.
Example 1 — Printing the Printer Configuration Page 1. Before printing a configuration page, make sure all print jobs are finished. If you need to immediately print a configuration page, then cancel the job that is currently printing. See “Canceling a Print Job” on page 38.
5. Press the Enter key to print the configuration page. (If you do not have letter or A4 paper loaded, the message Load Letter may be displayed; press the Continue key to print the configuration page.) Printing the configuration page takes a moment or two.
Reading the Printer Configuration Page The printer configuration page, as shown in Figure 10 on page 35, lists the following information: 1. Menus —All of the menu settings currently active for your printer.
IBM Network Printer 24 Configuration Page c9pu241 P AGE COUNT = 3330 TONER CTR = 1741 FUSER CTR =1741 CODE LEVELS CTL 1.04 PCL 1.3.1 PS 1.06 EN 5.16 PRINTER DET AILS P AGE COUNT = 3330 TONER CTR = 1741 FUSER CTR =1741 CODE LEVELS CTL 1.04 PCL 1.3.1 PS 1.
Example 2 — Reducing Toner Usage The following example shows how to use less toner if you print jobs that do not require high-quality resolution. 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline.
4. Press the Value key until you see QUALITY=ECONO. 5. Press the Enter key. An asterisk appears next to ECONO, indicating that it is now the active value.
Performing Other Common Operator Panel Tasks Below are some common tasks performed at the operator panel. Most other tasks performed at the operator panel are similar to these tasks. Once you become familiar with any of these tasks, you should be able to complete other tasks at the operator panel.
Printing a Stored Page (PCL5e Jobs Only) Situation : The Page Eject indicator is lit, indicating that the printer has stored data that needs to be printed, but has not received a command to print the page. Action : 1. Press the Online key to take the printer offline.
3. Press the Item key until you see PRINT IPDS FONTS. (This item appears only if you have the optional IPDS SIMM installed on your printer.) 4. Press the Enter key to print the PostScript fonts list. 5. After the page prints, press the Online key to restore the printer to READY status.
Changing the Language Shown on the Display Panel Situation : You want to display operator panel messages and menus in a language other than English. Action : 1. Press the Online key until you see OFFLINE in the display. 2. Press the Shift and Menu keys simultaneously.
Understanding Common Messages The message display area is located at the top of the operator panel. The following table describes the most common display messages. For a list of all messages, see Appendix B, “Understanding Printer Messages” on page 215.
Chapter 3. Navigating Through the Operator Panel Menus This chapter describes how to navigate through the printer menus. The following table describes the basic function of each menu and lists the page where you can find more information.
Use this menu To do this See page COAX DSC/DSE MENU Define how the printer handles DSC/DSE jobs sent through the coax attachment. 73 IPDS MENU Define how the printer handles IPDS jobs. 75 MACHINE INFO MENU Displays page counts, the error log, and the toner and fuser usage counters.
c9pu196 P ower Online Menu Continue P age Eject Cancel Print Enter Attention Item V alue Shift Network Prin ter 24 Figure 11. Operator Panel Menu Map Chapter 3.
Test Menu Use the Test Menu to display basic information about the printer and to perform basic troubleshooting tasks. Notes: 1. To perform the action associated with the menu item you select, press the Enter key. 2. The actual menu items you see depend on what options you have installed.
TEST MENU ITEM Description FACTORY DEFAULT Resets settings to the factory defaults. Note that some values, do not get reset. These values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS.
Paper Menu Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printing options. The following table describes the settings you can change from the Paper Menu. An asterisk (*) next to a value means it is the factory default.
PAPER MENU ITEM VALUE Description OUTPUT MAIN* FACE UP UP FACE-DOWN MID FACE-DOWN LOW FACE-DOWN UP FACE-UP MID FACE-UP LOW FACE-UP CONTINUOUS Specifies the default output bin or tray. MAIN is the face-down output tray. This tray can hold up to 500 sheets.
PAPER MENU ITEM VALUE Description MANUAL OFF* ON Specifies whether or not paper is to be fed manually from the auxiliary tray: OFF—paper feeding is automatic, not manual. ON—paper feeding is manual, one sheet at a time. Messages on the operator panel prompt you for each sheet.
PAPER MENU ITEM VALUE Description BINDING LONG* SHORT Specifies how to print pages in duplex mode. BINDING is only displayed if DUPLEX is set to ON. LONG—prints as if the paper is to be bound along the long edge of the paper. (On the left for portrait documents, along the top for landscape documents.
“Using the Operator Panel Keys” on page 30 and “Navigating Menus — Two Examples” on page 31 before continuing. CONFIG MENU ITEM VALUE Description JAMRECOVERY OFF* ON Sets the JAMRECOVERY function on or off. OFF—the printer does not keep an image of the printed page.
Network Administrator Tip When selecting the Density and Quality settings, keep in mind that these settings affect toner usage. For example, if you select Density value of 12 and Quality value of Refine, you will use more toner per print job than a Density value of 6 and Quality value of Econo.
Memory Configuration (Memconfig) Menu Use the Memory Configuration Menu to define whether or not the printer saves data stream information when it switches ports. The following table describes the settings you can change from the Memory Configuration Menu.
Parallel Menu Use the Parallel Menu to define how the printer handles communications over the parallel cable attachment. The following table describes the settings you can change from the Parallel Menu. An asterisk (*) next to a value means it is the factory default.
PCL Menu Use the PCL Menu to define the way the printer handles PCL5e jobs. The following table describes the settings you can change from the PCL Menu. An asterisk (*) next to a value means it is the factory default. Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area.
PCL MENU ITEM VALUE Description PAGESIZE LETTER* LEGAL A3 A4 A5 B4 11 X 17 EXEC COM10 MONARCH C5 DL B5-JIS B5-ISO FOLIO STAMNT JPOSTD Specifies the default page size for PCL5e jobs.
PCL MENU ITEM VALUE Description SYMSET ROMAN-8* ISO L1 ISO L2 ISO L5 PC-8 PC-8D/N PC-850 PC-852 PC8-TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH-8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3.
PS Menu Use the PS Menu to define the way the printer handles PostScript jobs. The following table describes the settings you can change from the PS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the PostScript SIMM installed.
Token Ring Menu Network Administrator's Tip For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide , which comes with the Token-Ring Network Interface Card.
TOKEN RING MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 9, “Setting Printer Network Addresses” on page 201 for more information.
Ethernet Menu Network Administrator's Tip For information about configuring the Etherent attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide , which comes with the Ethernet Network Interface Card.
ETHERNET MENU ITEM VALUE Description SUBNET MASK nnn.nnn.nnn.nnn Specifies the printer's subnet mask. Consult with your network or LAN administrator before changing this value. See Chapter 9, “Setting Printer Network Addresses” on page 201 for information on setting the address.
Coax SCS Menu Use the Coax SCS Menu to define how the printer handles SCS communications over the coax attachment. The following table describes the settings you can change from the Coax SCS Menu. An asterisk (*) next to a value means it is the factory default.
COAX SCS MENU ITEM VALUE Description APO ENABLE* DISABLE Enables or disables automatic print orientation. ENABLE—if the requested dimensions of the job fit on the paper, the page is printed either in portrait or landscape, whichever better fits the dimensions.
COAX SCS MENU ITEM VALUE Description CODE PAGE nnn Specifies the code page to use. Code page 037 is the default. 037 US, Canada, Netherlands, Portugal 273 Austrian/German 275 Brazil 277 Danish/Norwegi.
Twinax SCS Menu Use the Twinax SCS Menu to define how the printer handles SCS data over the twinax attachment. The following table describes the settings you can change from the Twinax SCS Menu. An asterisk (*) next to a value means it is the factory default.
TWINAX SCS MENU ITEM VALUE Description CODE PAGE nnn Specifies the default code page to use. The default value is code page 037. 037 U.S.A. and Canada 273 Austrian/German 274 Belgium 275 Brazil 277 Da.
Coax Setup Menu Use the Coax Setup Menu to configure the coax attachment. The following table describes the settings you can change from the Coax Setup Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the coax attachment installed.
COAX SETUP MENU ITEM VALUE Description EARLY COMPL ON* OFF Turns early print completion on or off for non-IPDS data sent over the coax attachment. To turn early print completion on or off for IPDS data, use the EARLY COMPL item on the IPDS Menu. ON—sends an “order complete” as soon as data is received.
Twinax Setup Menu Use the Twinax Setup Menu to configure the twinax attachment. The following table describes the settings you can change from the Twinax Setup Menu. This menu appears only if you have the twinax attachment installed. An asterisk (*) next to a value means it is the factory default.
TWINAX SETUP MENU ITEM VALUE Description IPDS ADDR OFF* n The twinax hardware address of the IPDS port. n can be from 0 to 6. Notes: 1. SCS ADDR and IPDS ADDR cannot be set to the same value. 2. If you change SCS ADDR or IPDS ADDR, you must power off the printer, wait ten seconds, and then power on the printer for the new value to take effect.
Coax DSC/DSE Menu Use the Coax DSC/DSE Menu to define how the printer handles DSC/DSE communications over the coax attachment. The following table describes the settings you can change from the Coax DSC/DSE Menu. The options you specify apply only to DSC/DSE mode.
COAX DSC/DSE MENU ITEM VALUE Description NL AT MPP+1 ON* OFF Forces a new line at MPP+1. ON—an additional new line occurs at MPP+1, followed by the carriage return. The next print position is at the first print position of the new line (current line + 2, column 1).
IPDS Menu The following table describes the settings you can change from the IPDS Menu. An asterisk (*) next to a value means it is the factory default. This menu appears only if you have the IPDS SIMM installed. Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area.
IPDS MENU ITEM VALUE Description DEF CD PAG nnnn Specifies the default code page. The default value is code page 037. 037 US, Canada, Netherlands, Portugal 038 US English ASCII 260 Canadian French 273.
IPDS MENU ITEM VALUE Description X-OFFSET nnn Sets the print offset in the X (horizontal) direction. nnn can be from -999 to 999. The default setting is 0 pels. Positive values move the starting point for printing to the right of the physical point of origin.
IPDS MENU ITEM VALUE Description PAGE WHOLE* COMP1 COMP2 PRINT Determines how data is positioned on the page. WHOLE—IPDS whole page (default). The printer does not move or compress the page. This is the preferred method; all page positioning and formatting is done at the application level on the host.
IPDS MENU ITEM VALUE Description EARLY COMPL OFF* ON Turns early print completion on or off for IPDS jobs. OFF—the printer waits until the job is physically complete to signal the host that the job is complete. ON—the printer signals the host that the job is complete as soon as the IPDS data is formatted.
Machine Information Menu Use the Machine Info Menu to display information about printer supply usage. The following table describes the functions you can perform from the Machine Info Menu.
Language Menu Use the Language Menu to select the language that the printer uses to display messages and menus on the operator panel. English is the factory default. Notes: 1. To select a language, press the Enter key when the language value is displayed in the message display area.
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Chapter 4. Loading Paper and Envelopes This chapter describes how to: Select print media Load paper into the following: – Paper trays 1 and 2 – 2000-sheet input drawer - paper tray 3 (if installed) – Auxiliary tray – Envelope feeder (if installed) Use the PAPER MENU to specify default trays, and paper sizes for your printer.
Table 5. Supported Media Types and Sizes Media Type and Size Input Output Tray 1 Tray 2 and Tray 3 Auxiliary Tray Envelope Feeder Main, Face-Up, Finisher Face-Up (no offset or staple) Finisher Face-Down (can offset or staple) Letter 8.5 x 11in simplex or duplex simplex or duplex simplex or duplex no yes yes (with offset or staple) Legal 8.
Selecting Paper from Printer Drivers and Datastreams The printer determines the paper size in each paper tray by using a feature called autosensing. When you submit a print job, the printer driver or datastream, such as PostScript, specifies a paper size.
0.16 in / 4.0 mm 0.18 in / 4.5 mm c9pu292 0.12 in / 3.0 mm 0.12 in / 3.0 mm Important When printing from an application, make sure you do not exceed the margins listed above. For example, you must make sure that you set, from your application, the left margin to be more than 0.
Storing Paper Here are some tips for storing paper (includes envelopes, transparencies, and other media): Store unused paper in its wrapping to protect paper from humidity. Store paper in a cabinet; avoid storing paper directly on the floor as there is more humidity nearer the floor.
Loading Paper This section describes how to load paper and envelopes into: Paper Trays 1 and 2 2000-sheet paper input drawer - Paper Tray 3 (if installed) Auxiliary tray Envelope feede.
1. Remove paper tray from the printer by squeezing the handle (1) and pulling tray out (2) until it stops. Do not remove the tray from the printer. 2. Adjust the paper guides by turning the dial to the right to unlock the front paper size guide (1).
4. After the guides are adjusted to the correct paper size, insert the paper along those guides. Make sure the guides are aligned with the correct paper size labels. Paper is loaded as shown below: 5. Make sure the paper does not exceed the paper limit mark (1).
7. Place labels, supplied with printer, on the paper size indicator. 8. Insert the paper size indicator in the slot located in the front of the paper tray.
Loading Paper into 2000-Sheet Input Drawer - Tray 3 The 2000-sheet input drawer can hold up to 2000 sheets of paper. (See Figure 2 on page 4 for location.) Follow these steps: Note: Instructions for loading paper are also provided on the paper drawer for your convenience.
5. Lift the pin to unlock the rear paper guide. Lift up the rear paper guide and set aside. 6. Move the rear paper guide to the desired paper size location. The top and bottom slots are labeled with paper sizes. For instance, if you want to load legal size paper, set the front paper guide in the top and bottom slots labeled LGL .
9. Move the left paper guide to the desired paper size location. The top and bottom slots are labeled with paper sizes. For instance, if you want to load legal size paper, set the left paper guide in the top and bottom slots labeled LGL 10. Make sure the left paper guide is set into the same slots on both the top and bottom.
13. Close the 2000-sheet input drawer. 14. Place labels, supplied with the printer, on the paper size indicator. 15. On the front of the 2000-sheet input drawer, you can insert a paper size indicator to indicate what type of paper is loaded in the drawer.
Important Do not open or close the drawer while the printer is printing a job. This can cause vibrations which may affect print quality. Also, when you use smaller size paper, such as letter, there will be empty space within the drawer. Do not use the drawer to store paper or other items in the empty space.
c9pu290 Short edge b. Load A4 and Letter size paper with the long edge first, as shown below: c9pu289 Long edge 3. Grasp the handle and pull the auxiliary tray (1) towards you.
4. Gently pull out the auxiliary extension tray (1) until it latches. Note: Even though the auxiliary extension tray is used to support larger size paper, you will still want to make sure the tray is pulled out and latched in place. (This helps avoid problems feeding paper to the printer.
6. Adjust the paper guides (1) to fit the paper. Correct paper positions are labeled on the tray. For instance, if you are loading letter size transparencies, set the paper guides to the position labeled LTR . Load paper (2) as shown below: 7. Make sure paper does not exceed the paper marks that are located on the paper guides.
Follow these steps: 1. Lift the envelope pressure plate (1) all the way up. 2. Gently pull out the envelope feeder extension tray (2) until it latches into place. Note: Even though the envelope feeder extension tray is used to support larger size envelopes, you will still want to make sure the tray is pulled out and latched in place.
4. Place the envelopes, no more than 100, on a clean, flat surface, and press down on the corners to flatten the corners. 5. Fan all corners to remove any stiffness and make sure to straighten any curled corner. 6. Tap the envelopes on a flat surface to align the envelopes as shown below: (This helps avoid problems feeding envelopes to the printer.
7. Load envelopes with address side up and the top of the envelope flush against the right side of the envelope feeder as shown below. (To reduce the possibility of paper jams, try to load the envelopes so that the envelopes are slightly angled starting from the bottom.
9. Make sure the envelopes are all the way forward (1) and lower the envelope pressure plate (2) to keep the envelopes in place. Also, make sure the envelopes do not exceed the limit mark. 10. Make sure the total number of envelopes does not exceed 100.
Using the Paper Menu This section describes some of the basic tasks you can perform using the Paper Menu, including how to: Select default input trays and output bins.
5. Press the Enter key to select the new bin. An asterisk appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key. Defining the Auxiliary Tray Paper Size Situation : You want to define a new paper size for the auxiliary tray.
Turning Tray Switching On or Off Situation : You want to turn tray switching on or off. Tray switching specifies whether or not to switch to another paper tray if the current one is empty.
1. From the print driver, specify how you want your print job stapled. 2. Review the following illustration to determine where you want your print job stapled. For instance, if you are printing a landscape document, you can have your document stapled in the top right corner or stapled in the top center of the document.
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Chapter 5. Clearing Paper Jams This chapter describes how to clear paper jams from different parts of the printer. When the printer detects a jam, it displays a message. However, when paper gets jammed in one area of the paper path, the paper is often jammed in other areas.
Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from the fuser area and paper jams that you cannot reach from the right cover.
Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from the fuser area and paper jams that you cannot reach from the right cover.
Figure 14, shows the paper path with the optional 2000-sheet paper input drawer installed. The 2000-sheet paper input drawer paper path is indicated by black arrows.
Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Top cover Open to remove paper jams from fuser area and paper jams that you cannot reach from the right cover.
Where the paper curves upward, paper jams may occur. If there is a paper jam, the printer displays an error message. The error message indicates which cover to open. The following are covers you open to remove paper jams: 1. Lower paper access cover (input cover) Open to remove paper jams between the printer and the 2000-sheet finisher.
Locating Paper Jams The following is a list of paper jam error messages. Use this list to determine where paper jams have occured and what task to perform to clear the paper jam: Message Number Task 08 A staple is jammed in the stapler unit. Go to “Clearing Staple Jams” on page 136.
36.1, 36.2, 36.3, and 36.4 Paper has jammed within the 2000-sheet finisher near the paper reversing area. Go to “Removing Paper Jams from the Reversing Area” on page 133. 37.1, 37.2, 37.3, and 37.4 Paper has jammed as paper was being stacked in the output bins.
2. Open the left printer cover. (To locate the left printer cover, see Figure 5 on page 9.) You may want to remove the face-up tray for easier access. CAUTION: Do not touch the fuser (labeled) in the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down.
3. Remove paper from these areas by gently pulling the paper in the direction of the arrows: 118 User's Guide.
4. If paper is still jammed in the fuser area, press down the green tab (as shown in the illustration) to open the door and pull the paper straight out. Release the green tab to close the door. 5. Make sure there is no debris or paper left in the fuser area.
4. If you can see the paper edge, hold the green handle (the green handle is labeled 2) and open the transfer guide lock tray (1) and then roll the paper (2) and remove.
Removing Paper Jams from Paper Trays 1 and 2 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover (1). 2. Open the right cover (2). (To locate the right cover, see Figure 4 on page 7). 3. If paper jam is from Tray 1, pull the green lever down to open the tension plate and then remove the paper.
4. If paper jam is from Tray 2, remove paper as shown below: 5. Close the right cover (and the pick up cover). 6. If you do not find a paper jam in the above steps, check paper Trays 1 and 2 to make sure there is no wrinkled or unusable paper in the trays.
Removing Paper Jams from 2000-Sheet Input Drawer - Tray 3 Follow these steps: 1. If the 2000-sheet input drawer (Tray 3) is installed, lower the paper pick up cover.
4. If you do not find a paper jam in the above steps, check the 2000-sheet input drawer (Paper Tray 3) to make sure there is no wrinkled or unusable paper in the tray. Removing Paper Jams from the Auxiliary Tray Follow these steps: 1. Try to remove paper from the auxiliary tray by pulling the paper towards you.
3. Push in the envelope pressure plate (1) and lower the envelope press plate (2). 4. Remove the envelope feeder by slightly raising the end of the feeder (1) and pull the envelope feeder out towards you (2). 5. Remove jammed envelope(s). If an envelope is torn, make sure no paper is left in the envelope feeder rollers.
7. Turn printer power on. Setting Fuser Envelope Levers If envelopes are jamming in the fuser or near the fuser, the envelopes may be too thick to pass through the fuser. You can set the fuser envelope levers to accommodate thicker envelopes by performing these steps: 1.
3. Locate the fuser and the two fuser envelope levers (1), which are shown in the down position. 4. Lift the envelope levers up (2). c9pu235 2 1 5. Close the left printer cover. 6. Turn printer power on. Note: Usually, you should leave the fuser envelope levers in the down position.
2. Remove the paper jam by pulling paper towards you. Most paper jams can be removed this way. If successful, close the front cover. 3. If you cannot remove the paper easily or without tearing the paper, you will need to remove the duplex unit. To remove the duplex unit, follow these steps: 1.
5. Press the green tab (1) down to unlock the duplex unit. 6. Using both hands, pull the duplex unit out until the green plate (2) can be placed in a vertical position. The green plate must be placed in a vertical position to access paper jams. 7. Lift up the green plate (1) and gently pull the paper towards you (2).
8. If the paper jam is inside the duplex unit, gently pull the paper straight up to remove the paper. 9. After removing the paper, push the duplex unit back into place and close the left printer cover. 10. Plug in the power cord. 11. Connect power cord to power source.
Removing Paper Jams from the Face-Down Tray Follow these steps: 1. Try to remove jammed paper from the face-down tray by pulling the jammed paper towards you.
c9pu164 4. Remove jammed paper. (If paper is difficult to remove, go to “Removing Paper Jams from the Transfer Area.”) c9pu165 5. Plug power cables to both 2000-sheet finisher and printer. 6. Turn power on for both 2000-sheet finisher and printer.
c9pu164 4. Open the lower paper access cover. c9pu166 5. Remove jammed paper. c9pu167 6. Plug power cables to both 2000-sheet finisher and printer. 7. Turn power on for both 2000-sheet finisher and printer. Removing Paper Jams from the Reversing Area 1.
3. Pull the 2000-sheet finisher away from printer to be able to reach the lower paper access cover. (See Figure 3 on page 5 to locate covers.) c9pu164 4. Open the upper paper access cover. 5. Remove jammed paper as shown below: c9pu166 6. If paper is jammed in the face-up tray, lift the paper guide (1), and remove the paper (2).
7. If paper is jammed by the face-down tray, lift the paper guide (1), and remove the paper (2). Lower the paper guide back into place. c9pu170 2 1 2 8. Plug power cables to both 2000-sheet finisher and printer. 9. Turn power on for both 2000-sheet finisher and printer.
c9pu21 1 Clearing Staple Jams 1. Turn power off to both 2000-sheet finisher and printer. 2. Unplug power cables from both 2000-sheet finisher and printer. 3. Open the stapler cover. (See Figure 3 on page 5 to locate the stapler cover.) 4. Inside the stapler cover are instructions for removing staple jams; review these instructions.
6. Hold down the green lever (1) and lift the staple jam release plate (2). If the green lever is not held down, the staple jam release cover cannot be lifted up. c9pu174 1 2 7. Using a pointed object, remove the jammed staple(s). Do not try to remove jammed staples with your fingers, use a pointed object.
138 User's Guide.
Chapter 6. Maintaining the Printer This chapter describes how to: Change the toner cartridge Clean the printer. Note: Routine care and maintenance of the printer is the customer's responsibility. Ordering and Replacing Supplies It is the customer's responsibility to order supplies for the Network Printer 24 and 24PS.
Changing the Toner Cartridge A toner cartridge can print approximately 15,000 pages of letter-size paper, containing text or graphics that cover 5% of the page. The TonerMiser feature, which is ECONO setting in CONFIG menu, can provide double the page yield, depending upon the type of printing.
4. If there is excess toner near the registration roller area. clean that area. See “Cleaning the Registration Roller Area” on page 145. 5. Remove the new toner cartridge from its shipping box. 6. Open one end of the protective bag and remove the toner cartridge.
9. Do not pull the ring up or down as shown below as the tape may snap off. 10. Place the toner cartridge on a flat surface and locate the orange ring at the end of the toner cartridge. Pull the orange ring straight out to remove the toner seal. 11. Grip the toner cartridge with both hands and slide the toner cartridge into the printer as shown.
12. Gently tug the toner cartridge to make sure the toner cartridge is locked in place. 13. Close the top cover. 14. Plug in power cord and turn printer power on. 15. Reset the toner counter. At the operator panel, do these steps: a. Press ONLINE b. Select MACHINE INFO c.
3. Remove the green cleaning brush (1) from the printer. (The green cleaning brush is located underneath the top cover.) 4. Slide the brush back and forth a few times to clean the anti-static teeth. (The anti-static teeth are located near the green handle labeled 2 .
4. Use a soft, clean cloth, to wipe off any toner residue and paper dust from the area shown below: 5. Close the top cover and plug the power cord back into the power outlet. 6. Plug in power cord and turn on the printer. Cleaning the Registration Roller Area When you replace a toner cartridge, you usually clean this area.
Replacing a Staple Cartridge The staple cartridge is ordered in packages of three cartridges with each cartridge holding 2000 staples. Follow these steps: 1. Turn printer and 2000-sheet finisher power off. 2. Unplug the printer and the 2000-sheet finisher power cords.
c9pu177 5. Remove the staple retainer, which holds the staples in place during shipment, from the new staple cartridge. c9pu293 6. Load a new staple cartridge and push the stapler unit back to the original position. c9pu178 7. Press the test button using a pointed object to place the staples in the ready position.
c9pu179 8. Close the stapler cover. 9. Plug the power cords back into the printer and 2000-sheet finisher and turn printer and 2000-sheet finisher power back on. Performing a Stapler Test After you replace a staple cartridge, you should perform a stapler test from the Operator Panel.
Chapter 7. Installing Printer Options This chapter describes how to install the paper stop and face-up tray and the following options: The DRAM and FLASH SIMMs and hard drive options (see page 154.
Handling Static Sensitive Devices When you handle options such as the hard drive, and other computer components, take these precautions: Limit your movement. Movement can cause static electricity to build up around you. Always handle components carefully.
Installing the Paper Stopper Follow these steps: 1. The paper stopper should already be installed. You need to adjust the paper stopper to match the paper you are printing. 2. Lift up the paper stop (1). 3. Pull the paper stop (2) back and set at the indicator that matches the paper you are printing such as LTR for letter.
Installing the Face-Up Tray Follow these steps: 1. Unpack the face-up tray. 2. Attach the left (1) and right (2) tray clips to the printer. 152 User's Guide.
Locating Options on the Printer Controller Card The following illustration shows the locations of the options you can install on the printer controller card. Use this illustration as a guide for locating and installing options, such as the hard drive.
Installing SIMM and Hard Drive Options Here are the locations on the printer controller card where the SIMMs and Hard Drive options are installed: Figure 16. Controller Card Locations for SIMMs and Hard Drive Options 1. Two NIC slots and one option controller card slot.
– Intelligent Printer Data Stream (IPDS) Installing a SIMM Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a SIMM: 1. Turn printer power off and unplug power cord.
are labeled FLASH . The position of the SIMM within the group of sockets does not matter. 6. Align the SIMM with the socket. 7. Insert the SIMM at a 45 degree angle and move it into position in the socket. 8. Using your thumbs, press with even pressure on both ends of the SIMM until the SIMM is firmly seated in the socket.
9. Make sure the clips on either end of the socket snap into place to hold the SIMM. If necessary, use your thumbs to move the clips upright into the grooves to lock the SIMM in place. 10. Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card.
16. Connect the other end of the power cord to a grounded AC outlet. 17. Switch the printer power on. 18. After the printer warms up, the READY message displays on the operator panel. Note: If the message display area shows solid rectangles, reseat the SIMM and make sure the SIMM is in the correct slot.
Installing a Hard Drive Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install a hard drive: 1. Power off the printer. CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock.
9. Push the hard drive firmly into the card and slide the hard drive slightly down and toward the connector (1). The pins (2) on the hard drive should be firmly seated in the connector (1). 10. If you are also installing memory or data stream SIMMs, go to step 5 on page 155.
12. At the back of the printer, tighten the screws that fasten the controller card. 13. Connect cables to the controller board. 14. Connect the power cord to the back of the printer. 15. Connect the other end of the power cord to a grounded AC outlet.
Installing the Options Controller Card Important Follow the instructions for handling static-sensitive devices described on page 150. Use the following procedure to install the options controller card: 1. Turn printer power off and unplug printer power cable.
6. Unpack the options controller card. 7. Mount the options controller card on the controller card as follows: a. Place the options controller card in position so that the connector (2) sits flush with the opening.
c9pu050 2 3 1 9. Place the controller board back into the printer. FLASH DRAM 2 1 c9pu320 10. At the back of the printer, tighten the screws that fasten the controller board. 11. Connect the cables to the controller board. 12. Connect the power cord to the back of the printer.
Note: If the message display area shows solid rectangles, reseat the card. If the message display area shows 28.1 OPT CONTROLLER ERROR , this message indicates that the options controller card cannot communicate with the 2000-sheet input drawer. Check the cable connection.
Installing the Network Interface Card The printer attaches to networks and other system configurations through these optional cards: IBM Network Card for Ethernet (10BaseT/10Base2) IBM Network.
6. Insert the card into the slot, aligning it with the two guides at the top and bottom of the slot. Slide the card vertically into these guides, pushing slowly and firmly until you can feel the card seat into the socket. 7. Tighten the thumbscrews. Chapter 7.
Network Administrator Tip Once the card is installed, you will need to configure the printer and its computing environment. To do so, review the documentation that arrived with the cards. Installing the Envelope Feeder The optional envelope feeder enables you to stack up to 100 envelopes in the feeder.
Follow these steps: 1. Unpack the envelope feeder. Make sure all packing materials are removed. 2. Turn printer power off and unplug the printer. 3. Open the auxiliary tray.
5. Align the envelope feeder with the printer as shown below: 6. Align the tabs (1) on the envelope feeder with the printer slots (2) by positioning the envelope feeder at a slight angle.
8. Plug in printer power cord and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, remove the envelope feeder and install again. Important To confirm that you have correctly installed an option print a configuration page.
4. Align the duplex unit with the printer as shown below. 5. With both hands, grasp the outer edges of the duplex and insert the duplex unit into the printer.
7. Close the left printer cover. 8. Plug in the printer power cable and turn printer power on. 9. After the printer warms up, the READY message displays on the operator panel. Important To confirm that you have correctly installed the duplex unit, print a configuration page.
Installing the 2000-Sheet Input Drawer (Tray 3) Option The 2000-sheet input drawer enables you to increase paper capacity of the printer. Figure 18. 2000-Sheet Input Drawer Follow these steps to install the 2000-sheet input drawer: 1. Turn printer power off and unplug power cord.
5. Move the 2000-sheet input drawer to the location where you want to locate the printer. Press down on the casters on the part labeled ON to lock the casters in place. This prevents the printer from rolling. CAUTION: When moving the printer, keep in mind that the back of the printer is heavier than the front.
CAUTION: The printer weighs 106 lb (48 kg) and requires four people to carry the printer. Do not attempt to carry the printer by yourself; otherwise injury may result. 6. Line up the holes on the bottom of the printer with the pins on the 2000-sheet input drawer.
7. Locate the I/O cable that was shipped with the 2000-sheet input drawer. 8. The 2000-sheet input drawer has two I/O connections: an upper 15-hole and lower 14-hole port. The 15-hole port (1) is used to connect the 2000-sheet input drawer to the options controller card (which is located on the controller card).
10. Connect the I/O 15-pin connector to the 15-pin connector. Turn both screws to secure the I/O cable in place. 11. Connect the I/O 14-pin connector to the options controller card that is located next to the parallel port on the controller card. Turn both screws to secure the I/O cable in place.
15. After the printer warms up, the READY message displays on the operator panel. Note: If message display area shows solid rectangles, make sure the I/O cable is attached firmly to both the 2000-sheet input drawer and the options controller card. Also make sure the I/O cable connectors are plugged into the appropriate connector.
Installing the 2000-Sheet Finisher Option In the following steps, you will remove the 2000-sheet finisher from packing material and attach the 2000-sheet finisher to the printer. After removing the accessory box, check that you have the following items as shown below.
c9pu143 1 2 3 x3 x7 4 5 6 7 8 9 10 11 12 Figure 19. Finisher Parts and Accessories Chapter 7. Installing Printer Options 181.
1. 2000-sheet finisher Base unit; output trays not installed 2. Stapler cartridge 2000-staple cartridge; pre-installed at factory. (If not, instructions are provided in “Installing a Staple Cartridge” on page 191.) 3. Output trays (3) There are three output trays 4.
Unpacking the 2000-Sheet Finisher CAUTION: Failure to turn off the printer before working with its internal components can result in electric shock. 1. Make sure printer power cord is unplugged and the printer power is off. 2. Remove the shipping package from 2000-sheet finisher.
c9pu149 c9pu150 6. Open the front cover and remove spacers. (See Figure 3 on page 5 for locations.) c9pu151 184 User's Guide.
Attaching Output Trays Follow these steps: 1. Attach tray as shown and insert the two tabs on the tray into the slots on the 2000-sheet finisher. (Tray should snap into place.) c9pu152 2. Lower the tray until the tray stops. c9pu153 3. Attach the screws as shown and tighten the screws with your fingers.
Attaching the Printer Delivery Slot Adapter The printer delivery slot adapter helps position paper correctly from the printer to the 2000-sheet finisher. 1. Remove face-up tray from printer. 2. Insert the delivery slot adapter into the printer face-up delivery slot.
Important Make sure the printer and 2000-sheet finisher are on level surfaces and that neither the printer nor 2000-sheet finisher are at different levels from each other. This helps prevent paper jams and paper skewing. 1. Place the printer and 2000-sheet finisher approximately one meter (three feet) apart.
c9pu296 4. Align and then insert the guide rail into the adapter on the 2000-sheet finisher. c9pu158 5. Align the 2000-sheet finisher with the printer and slide the 2000-sheet finisher until the guide rail latches into place on the printer.
6. Review the following illustration as the completed assembly should appear as shown below: c9pu163 Chapter 7. Installing Printer Options 189.
Connecting I/O and Power Cables 1. The 2000-sheet finisher has two I/O connections: an upper 15-hole and lower 14-hole port. The 15-hole port is used to connect the 2000-sheet finisher to the printer. The 14-hole port is used to connect the I/O cable to 2000-sheet finisher.
c9pu298 5. Connect the power cords to printer and 2000-sheet finisher and power source. Note: A power cord is not supplied with 2000-sheet finisher. 6.
c9pu206 1 4. Load a staple cartridge and push the stapler unit back into its original position. c9pu178 5. Press the test button using a pointed object to place the staples in the ready position.
c9pu179 6. Close the stapler cover. 7. Plug the power cords back into the printer and 2000-sheet finisher. 8. Turn printer and 2000-sheet finisher power back on. Installing the Printer Stand The printer stand supports the printer and provides an area for paper and supplies storage.
CAUTION: The printer weighs 106 lb (48 kg) and requires four people to carry the printer. Do not attempt to carry the printer by yourself; otherwise injury may result. 4. Line up the holes on the bottom of the printer with the pins on the printer stand.
5. Plug power cord in and turn printer power back on. Chapter 7. Installing Printer Options 195.
196 User's Guide.
Chapter 8. Managing Printer Memory There are two methods for storing print information, such as fonts, on the printer: hard drive and printer memory. Downloading and Managing Fonts A key use for printer memory and hard drive is storing fonts. Fonts are downloaded (and removed) to printer memory and hard drive using the printer driver.
permanently, which means that the fonts remain stored in DRAM memory until the printer is powered off. When the printer is powered off, the fonts are erased. Flash Memory Flash Memory is used to store fonts that are downloaded from the operating system (this enables fonts to be used that are not resident on the printer).
Estimating Memory Requirements Memory requirements depend upon many factors which include type of print jobs (such as a spreadsheet that requires more memory than a simple memo), paper size (larger paper sizes require more memory), and type of printing (duplex requires more memory than simplex).
Using Memory Reduction Technology with Page Protection The printer includes a memory management feature called Memory Reduction Technology with Page Protection. Memory Reduction Technology uses the Page Protection function, which you set from the operator panel as PAGEPROT, to help manage printer memory.
Chapter 9. Setting Printer Network Addresses Network Administrator Tip Setting the printer's network address should be performed by a network administrator or someone familiar with network addresses. Before setting the printer's network address, review “Defining Network Configuration Tasks” for a list of network configuration tasks.
Network Administrator Tip If you installed a Token Ring card, please note that anytime you turn the printer off, wait at least two or three seconds before turning the printer back on.
Setting IP, Subnet Mask, and Gateway Addresses This section describes how to set the IP, subnet mask, or gateway address. To change the MAC address, refer to “Setting the Locally Administered MAC Address (LAA)” on page 204. To set an IP, subnet mask, or gateway address for the printer, perform these steps: 1.
Setting the Locally Administered MAC Address (LAA) Network Administrator Tip Each printer comes with a unique, pre-assigned MAC address printed on the NIC faceplate and set the factory. The following procedure allows you to use locally administered addresses (LAA) instead of the factory value.
Appendix A. Troubleshooting Problems This section provides simple methods for detecting and solving some of the problems that most frequently occur in printing environments. If your printer does not print your job, follow these steps: 1. Turn the printer off and leave it off for approximately 20 seconds.
c9pu210 2. Use 4324 as the machine type. 206 User's Guide.
Troubleshooting Problems: Symptoms and Actions Use the following table to locate a symptom, such as paper jams repeatedly in printer, and then perform the suggested action to solve the problem.
Table 8 (Page 2 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Printer never prints the job Responses : 1. Make sure that the printer is running by printing a configuration page. See “Example 1 — Printing the Printer Configuration Page” on page 32.
Table 8 (Page 3 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Paper selected from wrong source When mismatches occur between size and source (for example, a job specifies a spec.
Table 8 (Page 4 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output will be unformatted and will include unrecognizable characters (including %% identifiers and other font information).
Table 8 (Page 5 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Poor quality shading patterns Shading patterns in your printed images are of poor quality. Response : Make sure the QUALITY item in the CONFIG MENU is not set to REFINE.
Table 8 (Page 6 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Blank pages If all sheets are blank, the toner supply could be low but the toner sensor is not detecting this condition.
Table 8 (Page 7 of 7). Troubleshooting Problems: Symptoms and Actions Symptom Action Test Menu items are not available If IPDS is the active data stream when the printer is taken offline, the followin.
214 User's Guide.
Appendix B. Understanding Printer Messages This chapter lists printer messages that are displayed on the operator panel. The messages are grouped into these types: Type Description Status Messages that describe a condition, such as Ready, generally do not require action on your part.
Status Messages COLD RESET A4 Meaning : The printer is powering up and resetting its defaults from a cold start. A4 size paper has been selected as the default paper size. This enables you to print a configuration page after the Cold Reset. Action : None required; however, you need to restore any unique settings for the printer.
F/W xxxxxxx Meaning : Unknown message (xxxxxxx can be any alphanumeric value). Action : Power the printer off, wait ten seconds, and power the printer back on. If problems persist, call for technical support. I/O INITIALIZING Meaning : The network interface card is initializing.
MRT COMPRESSION Meaning : The printer is compressing, using Management Reduction Technology, the page image it is currently printing. Action : None required. NEW VALUES AT NEXT BOUNDARY Meaning : You have taken the printer offline while a job was printing in order to change a menu value.
PCL TOKEN-RING Meaning : The printer is receiving PCL5e data through the token-ring interface. Action : None required. PLEASE WAIT Meaning : The printer is processing data and cannot immediately respond to a request. Action : Wait until the message clears.
READY Meaning : The printer is ready to receive data. Action : None required. RECONFIGURING MEMORY Meaning : The printer has received a print job that requires the printer to adjust print settings for the current page based on values used with the Page Protect function.
Error Messages The following error messages require operator intervention; they are listed numerically. 02 TONER LOW Meaning : The toner in the printer cartridge is low. Action : Check the next several pages of printed output. If the print quality is acceptable, press the Continue key to clear the message.
12 LOAD paper_size IN MANUAL Meaning : The auxiliary tray requires paper. The message indicates the required size ( paper_size ). Action : Place another sheet of paper or other media in the auxiliary tray and press the Continue key.
16.2 TRAY 2 MISSING Meaning : Paper tray 2 is open or not installed. Action : Open and close the paper tray. If you have not installed the tray, do so at this time. 16.3 TRAY 3 MISSING Meaning : Paper tray 3 is open or not installed. (Paper tray 3 is the 2000-sheet input drawer.
23.1 PAPER JAM OPEN cover Meaning : A paper jam has occurred near the fuser. Action : Open the left cover and remove the paper jam. Usually, you will open the left cover or top cover to remove this paper jam. For more information, see “Locating Paper Jams” on page 115.
Action : Open the (cover) and remove the paper jam. Usually, you will open the left cover to remove this paper jam. Also, for the printer to recognize that the paper jam has been cleared, you may find it necessary to open and close the top cover. For more information, see “Locating Paper Jams” on page 115.
Action : If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in approximately thirty seconds. Otherwise, press the Continue key. Check the current page for errors. 31 MEMORY ALLOC ERROR Meaning : The printer cannot allocate the memory required to print a job.
Action : Open the upper access cover (top cover) and check for a paper jam. If no paper jam is visible, open the lower access cover and check for a paper jam. For more information, see “Locating Paper Jams” on page 115. 35.2 FINISHER JAM Meaning : A paper jam has occurred between the printer and the 2000-Sheet Finisher.
37.1 FINISHER JAM Meaning : A paper jam occurred within the 2000-Sheet Finisher as paper was being stacked in the output bins. Action : Check the output bins for a paper jam. If no paper jam is visible, open the upper paper access cover (top cover) and check for a paper jam.
38.3 FINISHER JAM Meaning : A paper jam occurred within the 2000-Sheet Finisher as paper was being stapled. Action : Check the output bins for a paper jam. If no paper jam is visible, open the upper paper access cover (top cover) and check for a paper jam.
47 attachment OPTION ERROR Meaning : The indicated network interface card ( attachment ) is not communicating with the printer. Action : Reseat the network interface card.
Service Messages The following error messages require service intervention; they are listed numerically. 50.1 ERROR FUSER CALL FOR SERVICE Meaning : Fuser temperature is low. Action : Call for service. 50.2 ERROR FUSER CALL FOR SERVICE Meaning : Fuser warm-up timeout.
53.2 ERROR FAN 2 CALL FOR SERVICE Meaning : Fan motor 2 has failed. Action : Call for service. 53.3 ERROR FAN 3 CALL FOR SERVICE Meaning : Fan motor 3 has failed. Action : Call for service. 53.4 ERROR FAN 4 CALL FOR SERVICE Meaning : Fan motor 4 has failed.
Action : Call for service. 56.2 ERROR FINISHER CALL FOR SERVICE Meaning : Paper delivery swing-guide not opening or closing properly due to either a paper delivery swing-guide detection open or close switch failure or a paper delivery swing-guide open/close sensor failure.
72 ERROR DISK CALL FOR SERVICE Meaning : The printer has detected a problem with the hard drive. Hard drive cannot write data. Action : Call for service. 73 ERROR DISK CALL FOR SERVICE Meaning : The printer has detected a problem with the hard drive. Hard drive cannot read data.
Appendix C. Solving Print Quality Problems Print Is Too Light Possible Causes Actions You Should Take Print Sample Print quality is set to ECONO. Change print quality to NORMAL. See “Configuration (Config) Menu” on page 51. Density is set too low Change density value to higher setting.
Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is dirty Print several blank sheets of paper to clear out the dirt The toner cartridge is damaged Repl.
Vertical Marks on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is damaged Replace the toner cartridge with a new one Vertical Bands of Deletions or Light Areas on.
Entire Print is Black Possible Causes Actions You Should Take Print Sample The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for servic.
White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper The toner cartridge is damaged Replace the toner cartri.
The Print Is Damaged Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper There is excessive moisture in the paper Load fresh, dry paper Damaged.
Appendix D. Installing the Usage Kit If the page count on your printer has reached an increment of 350,000 pages, 700,00 pages, or more, you may need to install a usage kit. The 350,000 page increment is only a guideline; the usable life of the usage kit depends upon the type of paper and the types of print jobs you print.
2. Fuser assembly 3. Transfer charging roller 4. Pick-up and feed and separation rollers You will also need access to the following tools: Flat-bladed screwdriver Flashlight.
c9pu218 1 2 4. Locate the auxiliary feed roller and the separation pad. c9pu219 5. Pinch the roller tabs (1) and slide out the auxiliary feed pick-up roller (2).
c9pu220 2 1 6. Insert a flat-bladed screwdriver (1) in the slot (2) and gently pry off the separation pad (3). c9pu221 2 3 1 7. Insert the tabs (1) of the new separation pad into the lifting plate holes (2). Make sure the metal strip (3) on the new separation pad faces out.
c9pu222 2 3 1 8. Insert the screwdriver into the slot and gently hold down the lifting plate (1). Slide the new roller (2) completely onto the shaft (3). It may be necessary to turn the roller when you first put the roller on the shaft. c9pu223 2 3 1 9.
c9pu224 1 10. Replace the inside cover (1), if present, and close the auxiliary door (2). c9pu225 2 1 Changing the Fuser Assembly 1. Unpack the fuser assembly.
c9pu226 2. Open the left cover. c9pu227 3. Remove the duplex unit, if present. Follow the removal instructions on the front of the duplex unit. c9pu228 CAUTION: High temperature. Allow parts in this area to cool for at least 30 minutes before you handle them.
c9pu239 1 1 5. Grasp the handles of the fuser assembly (1) and slightly lift up the fuser assembly and pull it out of the printer (2). c9pu229 2 1 6. Locate the grey envelope levers on the new fuser assembly (1) and the grey envelope levers on the old fuser assembly (2).
c9pu231 = = 2 2 1 1 8. Grasp the handles of the new fuser assembly and slide it completely into its mount. c9pu232 9. Turn the two blue lock levers (1) of the fuser assembly in the direction of the arrows shown below.
c9pu242 1 1 10. Replace the duplex unit, if removed. c9pu244 11. Close the left cover. Changing the Transfer Charging Roller Assembly 1. Open the top cover.
c9pu247 3. Protect the toner cartridge from exposure to any source of light. c9pu248 4. Locate the transfer charging roller assembly (1). c9pu249 1 Appendix D.
5. Hold the blue gear (1) with your left hand and the edge of the shield (2) with your right hand. c9pu250 2 1 6. With your left hand, lift up the blue gear (1) from its clip (2).
c9pu288 1 8. Place the transfer charging roller assembly (1) on a flat surface. c9pu253 1 9. Remove the transfer charging roller (1) from the shield clips (2).
c9pu254 2 1 Attention Do not touch the dark part of the new transfer charging roller as oil from your fingers can cause poor print quality. c9pu255 10.
11. Carefully replace the new transfer charging roller into the shield clips (1). Make sure the metal part (2) of the shield is at the opposite end of the blue gear (3). c9pu257 2 3 1 12. Pick up the new transfer charging roller assembly from the blue gear (1) with your left hand and the edge of the shield (2) with your right hand.
c9pu259 2 1 14. With your left hand, gently push the blue gear into its slot. c9pu260 15. Gently close the shield until the three latches (1) completely snap into place.
c9pu261 1 16. Replace the toner cartridge and close the top cover. c9pu262 Appendix D. Installing the Usage Kit 257.
c9pu263 Changing the Pick-up and Feed and Separation Rollers 1. Unpack the pick-up (1) and feed and separation rollers (2). (You should have two pick-up rollers and four feed and separation rollers.) c9pu264 2 1 2. Open tray 1 (1) until it stops and remove paper.
c9pu265 1 3. Gently push the latch (1) to the right with your thumb as you pull tray 1 slightly up and out (2) of the printer. Appendix D. Installing the Usage Kit 259.
c9pu267 2 1 4. Repeat above steps for tray 2. Both trays should be removed from the printer. 5. The figure below shows the location of the six rollers. You may need additional lighting to perform this task. The use of a small flashlight (1) would be helpful.
c9pu270 1 CAUTION: Pinch hazards and sharp edges are in this area. Be careful. 6. Insert your finger into the hub and press the lock tab (1) of the top pick-up roller (2) and remove the roller from the printer.
c9pu271 2 1 7. Raise the lever (1). Insert your finger into the hub and press the lock tab (2) of the bottom pick-up roller (3) and remove the roller from the printer.
c9pu273 2 1 9. Raise the lever (1) and slide the new pick-up roller (2) onto the bottom shaft (3). c9pu274 2 3 1 10. Pinch the lock tab (1) of the top feed and separation roller (2) and remove the roller from the printer.
c9pu275 2 1 11. Pinch the lock tab (1) of the next feed and separation roller (2) and remove the roller from the printer. c9pu303 2 1 264 User's Guide.
12. Pinch the lock tab (1) of the next feed and separation roller (2) and remove the roller from the printer. c9pu304 2 1 13. Pinch the lock tab (1) of the bottom feed and separation roller (2) and remove the roller from the printer.
c9pu276 2 1 14. Slide a new feed and separation roller (1) onto the top shaft (2). c9pu277 2 1 15. Slide a new feed and separation roller (1) onto the next shaft (2).
c9pu278 2 1 16. Slide a new feed and separation roller (1) onto the next shaft (2). c9pu279 2 1 17. Slide a new feed and separation roller (1) onto the bottom shaft (2).
c9pu280 2 1 18. Lightly pull on each roller to make sure each roller is locked onto the shaft. 268 User's Guide.
c9pu281 19. Identify paper tray 1 (1) and tray 2 (2). c9pu282 2 1 20. Overlap paper tray 1 guide rail arrow (1) on the track arrow (2). Appendix D. Installing the Usage Kit 269.
c9pu283 2 1 21. Slightly lift paper tray 1 up (1) as you gently slide it into the printer (2). Repeat these steps for paper tray 2. c9pu284 2 1 22. Add paper to trays 1 and 2.
c9pu285 23. Plug in the printer (1) and switch on the printer power (2). c9pu234 2 1 Appendix D. Installing the Usage Kit 271.
272 User's Guide.
Appendix E. Answering Your Questions ? How can I order supplies? You can order supplies from your authorized IBM dealer or by calling IBM Printing Systems Company at 1-888-IBM-PRINT. See “Ordering Supplies” on page 19 for information on ordering supplies.
From the operator panel, under CONFIG, select PWRSAV, then select amount of time the printer is inactive before the printer goes into a power-savings (sleep) mode. See “Configuration (Config) Menu” on page 51 for detailed instructions. ? I want to set my network address for the printer.
Appendix F. Specifications This chapter describes printer specifications. Printer Specifications Printing system Electrophotography Exposure system Semiconductor laser beam scanning Resolution 600 dpi.
Toner Cartridge Specifications Temperature for Storage 0° to 40° Humidity for storage 15 to 85% Note: The shipping and storage humidity can be between 5 to 15% or 85 to 95% for a maximum of 48 hours only. Cartridge life 15,000 images at 5% coverage on Letter-size paper.
Glossary The following terms are defined as they are used in this manual. documentation. If you do not find the term you need, refer to the index or to the IBM Dictionary of Computing , ZC20-1699 (Also available from McGraw-Hill, ISBN 0-07-031489-6 or ISBN 0-07-03189-6) or the IBM Dictionary of Printing , G544-3973.
coax . A cable consisting of one conductor, usually a small copper tube or wire, within and insulated from another conductor of larger diameter, usually copper tubing or copper braid. code page . A font library of hexadecimal identifiers to graphic characters.
font . (1) A family or assortment of characters of a given size and style; for example, 9-point Bodoni modern. A font has a unique name and may have a registry number. (2) A font is data used to create an image of each graphic character; for example, a raster pattern.
IPDS . See Intelligent Printer Data Stream. intervention . An unexpected condition that requires user intervention to clear it, for example, out of toner. ISO sizes . Pertaining to a set of paper sizes selected from those standardized by the International Organization for Standardization (ISO) for use in data processing.
PCL5e . Hewlett-Packard's Printer Command Language, a data stream used for printing. pel (picture element) . (1) An element of a raster pattern; a point where a toned area on the photoconductor may appear. (2) On an all-points-addressable output medium, each pel is an addressable unit.
SNA character string . In SNA, a character string composed of EBCDIC controls, optionally intermixed with end-user data, that is carried within a request/response unit. skew . Refers to the paper going through the paper path at a slight angle. This will cause the printing lines to not be aligned properly.
Index Numerics 2000-sheet finisher paper path 113 2000-sheet finisher, input cover 12 2000-sheet finisher, lower paper access cover 12 2000-sheet finisher, stapler 12 2000-sheet finisher, top cover 12.
configuring (continued) MAC address 204 paper settings 48 parallel attachment 55 PCL5e defaults 56 PostScript defaults 59 printer settings 51 TCP/IP address 202 token-ring attachment 60 twinax 71 twin.
error log, displaying 80 ERROR LOG, Machine Info Menu item 80 error messages 221 errors messages, list of 221, 231 overriding errors with autocontinue 52 paper jams 115 setting autocontinue mode 52 et.
installing 2000-sheet finisher 180 installing 2000-sheet input drawer 174 installing DRAMs 154 installing duplex unit 171 installing envelope feeder 168 installing face-up tray 152 installing hard dri.
memory (continued) IPDS memory requirements 199 managing 197 memory reduction technology 200 page protection 200 PCL memory requirements 199 PostScript memory requirements 199 reducing usage 200 stori.
messages (continued) 47 ATTACHMENT OPTION ERROR 229 50.1 ERROR FUSER CALL FOR SERVICE 231 50.2 ERROR FUSER CALL FOR SERVICE 231 50.3 ERROR FUSER CALL FOR SERVICE 231 50.4 ERROR FUSER CALL FOR SERVICE 231 51.1 ERROR SCANNER CALL FOR SERVICE 231 51.2 ERROR SCANNER CALL FOR SERVICE 231 51.
network interface card (continued) setting IP address 202 setting LAA address 204 setting MAC address 204 setting network address 201, 202 setting subnet mask address 202 setting TCP/IP address 202 ty.
PAGEPROT, PS Menu item 59 PAGESIZE, PCL Menu item 57 panel See operator panel paper clearing jams 109 long edge 96 orientation, setting for PCL5e (landscape or portrait) 57 selecting 83 short edge 96 .
print quality (continued) entire print is blank 238 light areas on the print 236, 237 print is too light 235 printed image rubs off or smears 239 random deletions 236 repetitive marks on the print 236.
software (continued) network printer manager, versions 24 network printer resource 25 network printer resource, obtaining 25 network printer resource, versions 25 printer drivers 22 SNMP 24 SOURCE, Pa.
toner (continued) setting lighter 52 specifications 276 toner low message 140 TonerMiser 19, 52, 53, 140 usage page count 80 yield 19, 53, 140 TONER CTR, Machine Info Menu item 80 toner density 52 Ton.
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IBM Part Number: 63H4020 File Number: S370/4300/9370-16 Printed in U.S.A. S544-5378-ð1 63H4ð2ð.
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