Instruction/ maintenance manual of the product HN9000 Hughes
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1037577-0001 Re vision A March 21, 2008 HN90 0 0 Satellite Modem User Guide.
Copy right © 2008 Hughes Netw ork Sys tems, LLC All rights reser ved. This pub lication and its conten ts are propr ietary to H ughes Network Systems, LLC. No part of this publication may be reproduced in any f orm or by any means without the written permission of H ughes Network Systems, LLC , 11717 Explor ation Lane, Germantown, Mar yland 20876.
Contents Understanding safety messages..........................................................................................ix Additional safety symbols...............................................................................................
I Have a T echnical Problem.......................................................................................................26 Support Library.......................................................................................................
T able of Figures Figure 1: HN9000 satellite modem .................................................................................................................................1 Figure 2: Single-host conguration.................................
Figure 42: Local Area Connection Properties – W indows V ista....................................................................................48 Figure 43: Internet Protocol Properties – W indows V ista..........................................
T able of T ables T able 1: Specications for the HN9000 satellite modem.................................................................................................3 T able 2: Power supply specications for the HN9000 satellite modem.........
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Understanding safety messages Three types of safety messages are dened according to the severity of the possible hazard each type of message addresses. This section explains the meaning of the safety alert symbol and specic words that are used in this Guide to bring your attention to safety information.
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Scope and audience This User Guide describes the features and operation of the Hughes HN9000 satellite modem, which provides Internet access by satellite. It also provides certain reference information, such as the meaning of the modem’ s front panel LEDs.
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Contact Information If you experience problems with your Hughes satellite modem, rst try the solutions offered in T r oubleshooting on page 33. If you need assistance, use the contact information listed here.
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Chapter 1 Satellite modem overview The HN9000 satellite modem connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer , T opics: • Suppor ted configurations or to multiple hosts on a LAN.
Supported configurations This section shows examples of supported congurations using the HN9000 satellite modem. The satellite modem may be used in a single-host conguration or multiple-host conguration.
Figur e 4: Private network conguration on page 3 shows a private network using two satellite modems at two locations. The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This conguration requires two antennas—one at each location.
One Ethernet port supporting 10BaseT or 100BaseT operation, RJ-45-switched Interface ports See Power supply information on page 4. Power supplies and power requirements Power supply information The power supply is included in the satellite modem shipping carton.
If there is any reason to remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector). Do not remove the DC power cord from the modem’ s rear panel. Doing so could result in an electrical shock or damage the modem.
Microsoft W indows V ista Home Basic • Processor speed: 800 MHz • System memory: 512 MB • Free hard disk space: 150 MB Microsoft W indows V ista Home Pr emium, Business, Enterprise, or Ultimate .
Chapter 2 System Control Center The System Control Center is a set of screens and links you can use to monitor your broadband service and troubleshoot the satellite modem in the event of a T opics: • Accessing the System Control Center problem.
Accessing the System Control Center T o open the System Control Center on a web browser installed on a computer that is connected to the satellite modem, double-click the System Control Center shortcut on your computer desktop, or follow these steps: 1.
System Control Center home page The System Control Center home page contains numerous links to satellite modem features and important information regarding the operation of the satellite modem. The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 11.
Note: These links take you to the same destinations as the button links at the top of each System Control Center page. Diagnostic utilities link Connectivity T est – Opens the Connectivity T est page, which can be used to test the connection between the satellite modem and the satellite.
Figure 9: Common features on System Control Center screens Button links At the top of each System Control Center page are ve round buttons with labels above them as shown in Figur e 10: System Contr ol Center button links on page 11. These ve buttons appear at the top of every System Control Center page to provide an easy means of navigation.
Description of destination page Destination Button Displays statistics about received data and receive connection status. For more information see Reception Information page on page 15. Reception Information page Reception Info Displays statistics about the transmitted data and transmit connection status.
Links in left panel The following links appear in the left panel of each System Control Center page (except the home page): • Home – Opens the System Control Center home page. • Connectivity T est – Opens the Connectivity T est page, which allows you to test the connection between the modem and the satellite.
also includes additional information. If you do not see the pop-up window , it may be hidden by other windows; in this case, minimize other open windows. State codes on status and information screens A state code is a number that indicates the operational state of the satellite modem.
Figure 14: System Status page The operational parameters listed on the System Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information.
Figure 15: Reception Information page The operational parameters listed on the Reception Information page are shown in a tabular format. The rst (left) column identies the parameter categories: .
Figure 16: T ransmission Information page The operational parameters listed on the T ransmission Information page are shown in a tabular format. The rst (left) column identies the parameter cate.
Figure 17: T erminal Status page (top part) The operational parameters listed on the T erminal Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Overall Status – Shows the major features such as dial backup or acceleration (not all features may be part of your service plan.
Information about selected parameters This section provides information for selected parameters on the T erminal Status page. Parameters that may be most useful for you to know about are listed. The Dial Backup Status parameter and Dial Backup Status category of parameters do not apply to the HN9000 satellite modem.
• Addressing – Contains addressing information such as LAN port address and subnet mask and available public IP addresses (if any , depending on your service plan). • Software Features – This section lists the optional features and provides information on whether they are currently active.
Corrective action Explanation State name State code T ransient – No action is necessary . Modem is in boot phase. Downlink has been established; that is, beacon Downlink Established in Boot 7 is being tracked and transmission information packets are being received.
Corrective action Explanation State name State code Operational phase T ransient – No action is necessary . Modem is starting up in operational phase. Starting Up in Operation 21 T ransient – No action is necessary . Modem is in operational phase.
Corrective action Explanation State name State code Call your service provider . Modem has been put in a suspended state by the NOCC. This occurs if a Suspended 33 customer ’ s bill is overdue or if service is terminated. Call your service provider .
Figure 20: T erminal Connectivity T est page For details about this test, see T esting connectivity to the satellite on page 34. 24 System Control Center HN9000 Satellite Modem User Guide – 1037577-0001 Rev .
Chapter 3 HughesNet T ools HughesNet T ools is a suite of software tools installed on the computer that is connected to the satellite modem during service activation. If for any reason T opics: • Launching HughesNet T ools HughesNet T ools is not installed on your computer , you can download it from • HughesNet T ools home page www .
Launching HughesNet T ools T o launch HughesNet T ools from the W indows Start menu, click Start Pr ograms HughesNet T ools . Y ou can also launch HughesNet T ools by double-clicking the Hughe.
Support Library In the Support Library area of the screen, the link Browse All Support Documents helps you navigate to support documents for Internet Explorer and Outlook Express and Hughes How to articles on various topics.
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Chapter 4 LEDs The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide information about the satellite modem's operating status.
Front panel LEDs The satellite modem has ve LEDs on the front panel, as shown in Figur e 22: Front panel LEDs on the HN9000 modem on page 30. By their appearance—on, of f, or blinking—the LEDs indicate the modem's operating status.
Corrective action Satellite modem status Appearance LED Check receive cable connection. Problem in the receive path. Off Ready to handle user trafc. On System In boot or commissioning phase. Blinking Not ready to service user trafc. Off The satellite modem is receiving power from its power supply .
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Chapter 5 T roubleshooting If you encounter a problem with the satellite modem, refer to the relevant troubleshooting procedure or procedures in the sections that follow .
Cannot Access the System Control Center Follow these steps if you cannot access the System Control Center after installation of the satellite modem. 1. If the modem is using a private IP address, conrm that DHCP is enabled on the computer . This procedure is explained in Conguring a computer to use DHCP on page 39.
Figure 25: T erminal Connectivity T est page 2. Click Start T est . Y ou may see a screen that asks you to wait while the test is conducted. When the test is completed, the Connectivity T est results page appears.
For additional information, see How to interpret these r esults on the test results page. Hot cable connector If the connector on either the transmit or receive cable feels hot to the touch, the connector may be loose or otherwise defective. T roubleshoot this problem as follows: 1.
Chapter 6 Computer settings For proper operation of the satellite modem, you may have to change certain settings on the computer that is connected to the modem.
Understanding the modem address and computer address The satellite modem and any computer or computers that connect to it must each have their own identifying network address. This network address is known as an IP addr ess . An IP address may be dynamic , meaning that it can change, or static, meaning that it is xed—it does not change.
For instructions on conguring a public IP address on your computer , see the applicable section in Conguring a computer for a public IP addr ess on page 47.
The following sections explain how to congure computers with various operating systems to use DHCP in the event that DHCP is disabled on the computer .
Figure 30: Local Area Connection Properties – Windows Vista 3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. 4. If NetBEUI is installed and checked, uncheck it or uninstall it. 5. Highlight the appropriate TCP/IP connection.
c) T ype ipconfig/renew and press Enter . d) Make sure an IP address is shown on the line that starts with IP Address . Configuring Windows XP to use DHCP This section explains how to congure your computer to use DHCP if your computer operating system is Microsoft W indows XP .
Figure 33: Local Area Connection Properties – Windows XP 4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. 5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6. Highlight Internet Protocol (TCP/IP).
c) T ype ipconfig/renew and press Enter . d) Make sure an IP address is shown on the line that starts with IP Address . Configuring Windows 2000 to use DHCP This section explains how to congure your computer to use DHCP if your computer operating system is Microsoft W indows 2000.
5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties . The Internet Protocol Properties dialog appears as shown in Figure 37: Internet Pr otocol Properties – W indows 2000 on page 52.
Figure 38: Mac System Preferences menu 2. Under Internet & Network, click the Network icon (shown circled in the gure). The Network screen appears as shown in Figur e 35: Accessing Local Ar ea Connection Pr operties – W indows 2000 on page 51.
Figure 40: Select DHCP from the configure drop-down menu 5. Click Apply Now to close the screen. Configuring a computer for a public IP address If it is desired or necessary for a computer to have a xed or permanent IP address, the computer should be congured for a public IP addr ess .
Figure 41: Network connections – Windows Vista Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 2. Right-click the icon that represents the satellite modem network connection, and select Pr operties .
The Internet Protocol Properties dialog appears as shown in Figure 43: Internet Pr otocol Properties – W indows V ista on page 49. Figure 43: Internet Protocol Properties – Windows Vista 7. On the General tab, select Use the following IP address. 8.
Figure 44: Accessing Local Area Connection Properties – Windows XP Note: If a red X appears next to the Local Area Connection icon, check your connections.
Figure 46: Internet Protocol Properties – Windows XP 8. On the General tab, select Use the following IP address. 9. Enter the IP address, subnet mask, and default gateway in the appropriate elds.
4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 36: Local Ar ea Connection Properties Dialog – W indows 2000 on page 52. Figure 48: Local Area Connection Properties Dialog – Windows 2000 5.
1 1. Enter 66.82.4.8 in the Preferred DNS server eld. 12. Click OK to close the dialog box. 13. Click OK again to save the settings and close the Local Area Connection Properties dialog. Configuring a Macintosh – Public IP address Perform the following procedures to congure a Mac system for a public IP address.
Figure 51: Mac Network screen 3. Ensure that the TCP/IP tab is selected. 4. Select Manually from the Congure drop-down list as shown in Figure 52: Select Manually fr om the congur e dr op-down menu on page 54. Figure 52: Select Manually from the configure drop-down menu 5.
Configuring proxy settings If your web browser cannot connect to the Internet, check the browser's proxy settings. If the browser is congured for the computer to use a proxy server to connect to the Internet, try changing the setting to not use a proxy server .
Figure 54: Proxy settings in Netscape Preferences window 4. In the Proxies pane on the right side of the window , select Direct connection to the Internet. 5. Click OK . 6. Close Netscape and re-launch it to enable the changes. 56 Computer settings HN9000 Satellite Modem User Guide – 1037577-0001 Rev .
Chapter 7 Home networking This information about networking is provided for home users. T opics: Y ou can connect multiple home computers and laptops to a single Internet connection.
Wireless network basics A wireless network is typically easy to install because it connects to a wireless base station through radio waves rather than cables. A wireless NIC must be installed in each computer . W ireless base stations and NICs are available at most computer supply stores.
Figure 56: Satellite modem in a wired Ethernet home network Use at least a Category 5 Ethernet cable. Y ou may consider using Category 5e to accommodate future enhancements. Ethernet cable with RJ-45 connectors at each end is usually available in lengths up to 50 ft.
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Chapter 8 Conformance with standards and directives The HN9000 satellite modem has been certied to conform to the standards shown in T able 7: HN9000 standards compliance on page 61.
Operational and safety requirements for Canada In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to the modem when used in Canada: The Canadian Department of Communications label identies certied equipment.
Address: 1 1717 Exploration Lane, Germantown, MD 20876 T elephone: 1 (866) 347-3292 T rade name: HUGHES T ype of equipment: T wo-way Hughes system Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard.
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Acronyms used in this Guide Alternating current AC American W ire Gauge A WG Canada CAN Canadian Standards Association CSA Direct current DC Dynamic Host Conguration Protocol DHCP Domain Name Syste.
T ransmission Control Protocol TCP T ransmission information packet TIP Uplink UL Underwriters Laboratory V oltage, alternating current V AC V alue added reseller V AR lxvi.
Index A Address, See IP address Audience for this Guide xi B Browser requirements 6 Button links (System Control Center pages) 1 1 C Canada Class B warning 63 Canadian safety standards 62 Class B warn.
P Parameters on System Control Center screens 13 Position for operating modem 5 Powering down the satellite modem 5 Power supply 4 Private IP address 38 Private network conguration 3 Proxy settings.
An important point after buying a device Hughes HN9000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Hughes HN9000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Hughes HN9000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Hughes HN9000 you will learn all the available features of the product, as well as information on its operation. The information that you get Hughes HN9000 will certainly help you make a decision on the purchase.
If you already are a holder of Hughes HN9000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Hughes HN9000.
However, one of the most important roles played by the user manual is to help in solving problems with Hughes HN9000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Hughes HN9000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
