Instruction/ maintenance manual of the product Z220 HP
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HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations Maintenance and Service Guide.
Copyright Information © Copyright 2012, 2013 Hewlett-Packard Development Company, L.P Third Edition: February 2013 First Edition: April 2012 669531-003 Warranty Hewlett-Packard Company shall not be l.
About this guide This guide provides service and maintenance information, technical details and configuration guidance for the HP Z220 SFF, Z220 CMT, Z420, Z6 20, and Z820 Workstatio ns. IMPORTANT: Removal and replacement procedures are now availabl e in videos on the HP website.
Table of contents 1 Ha rdware o verview ......... ........ .......... ......... .......... ......... .......... ......... .......... ........ ........... .. 1 HP Z220 SFF W orkstation c omponents .... ......... ............ ......... ........... .....
Environmental specific ations ............. ............ ........... .......... .............. ........... ............ ........... .... .. 37 ENERGY ST AR qualific ation ........... .............. ..................... .............. ................
Changing a pow er-on or s etup passw ord ..................................... 72 Deleting a power-o n or setup pa ssword .......... ......... ........ ....... ..... 73 Nat ion al k ey boa rd d eli mit er cha rac ter s .... ............ .......... ...
Drive install ation and cabl ing scenarios ...................................................... 96 HP Z220 SFF Workstations — SATA cable connection guidelines . . . 96 HP Z220 CMT Workstations — SATA cable connection guidelines .................
Troubles hooting a pro blem ..... .............. ........... ............. ........... .............. .. 123 Instant Su pport and Ac tive Chat ........... .................. ............... ................... 123 Customer Advisories , Customer and Security Bulletins, and Cus tomer Notices 123 Product Cha nge Notifications .
POST e rror messa ges ....................... ...................................... ............................... 154 5 Configur ing passw ord securi ty and res ettin g CMOS ......... ................. ................... ......... 159 Prepar ing to configure pa sswords .
Index . .......... ........ ........... ......... .......... ........ ........... ......... .......... ......... ........... ........ ...... ...... 1 86 xi.
1 Hardware overview This chapter presents an overview of workstation hardware components. Topics HP Z220 SFF Works tation components on page 1 HP Z220 CMT Workstation components on page 8 HP Z420 Work.
HP Z220 SFF Workstation front panel components Figure 1-1 Front panel components Table 1-1 Component descri ption 1 Optical drive 5 Optional media card reader (shown) or optional second hard disk drive 2 Power button 6 Hard drive or optical drive activity light 3 USB 2.
HP Z220 SFF Workstation rear panel components Figure 1-2 Rear pa nel components NOTE: The labels for the rear panel connectors use industry-standar d icons and colors.
HP Z220 SFF Workstation chassis components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com . The following image shows the components of a typical computer layout. Drive configurations can vary.
HP Z220 SFF Workstation system board component The following illustration and table identify computer system board components. Figure 1-4 System board comp onent locations Table 1-4 System board comp .
HP Z220 SFF Workstation system board architecture This section desc ribes the system archite ctures. The following figure shows the typical system board block diagram. Figure 1-5 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number o f electrical PCIe lanes routed to an expansion slot.
Workstation specifications HP Z220 SFF Proces sor technology Intel Series C216 chipset: ● Support for the Intel® Xeon® Processor E3 v2 Family, third-generation Intel Core processors u p to 95 W, o.
HP Z220 CMT Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.
HP Z220 CMT Workstation front panel components Figure 1-6 Front panel components Table 1-5 Component descripti ons 1 Optical drive 5 USB 3.0 ports (2) (blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z220 CMT Workstation rear panel components Figure 1-7 Rear pa nel components Table 1-6 Component desc riptions 1 Power cord connector 9 Po wer supply Built-In Self Test (BIST) LED 2 PS/2 keyboard c.
HP Z220 CMT Workstation chassis co mponents The following figu re shows the chassis componen ts of a typical HP Z220 CMT Workstation layout. Drive configurations can vary.
HP Z220 CMT Workstation system board component The following illustration and table identi fy workstation system board components. Figure 1-9 System board comp onent locations Table 1-8 System board c.
HP Z220 CMT Workstation system board architecture The following figure shows the typical system board block diagram. Figure 1-10 System board block diagram NOTE: The PCIe designators indicate the mechanical connector size and number o f electrical PCIe lanes routed to an expansion slot.
Workstation specifications HP Z220 CMT Proces sor technology Intel Series C216 chipset: ● Support for the Intel Xeon Processor E3 v2 Family or third-generation Intel Core processors up to 95 W ● I.
HP Z420 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.
HP Z420 Workstation front panel Figure 1-11 Front p anel components Table 1-9 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z420 Workstation rear panel Figure 1-12 Rear panel c omponents Table 1-10 Component descri ptions 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connect or (pink) 3 PS/2 mouse connector (green ) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.
HP Z420 Workstation chassis components Figure 1-13 Chassis components Table 1-11 Component descri ptions 1 Power supply 9 CPU 2 Side access panel 10 Memory module (DIMM) 3 Rear system fan 11 System bo.
HP Z420 Workstation system board components Figure 1-14 System board component locati ons Table 1-12 System board c omponent descriptions I/O SATA (SAS optional) C ooling Security 1 Front 1394a 14 AHC.
HP Z420 Workstation system board architecture Figure 1-15 HP Z420 Workstat ion system board block diagra m NOTE: The PCIe designators indicate the mechanical connector size and number o f electrical PCIe lanes routed to an expansion slot.
HP Z420 Workstation specifications Processo r technolog y Intel Series C602 chipset: ● Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series, including processors up to 150 W ● In.
Weight ● Standard configuration: 13.2 kg (29.2 lb) ● Minimum configur ation: 12.5 kg (27.5 lb) ● Maximum configuration: 17.7 kg (39.4 lb) Chassis dimensions Tower configuration: ● Height: 44.76 cm (17.62 in) ● Width: 17.78 cm (7.00 in) ● Depth: 44.
HP Z620 Workstation components For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.
HP Z620 Workstation rear panel Figure 1-17 Rear panel c omponents Table 1-14 Component descri ptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green ) 9 Microphone connector (pink) 3 USB 2.0 ports (4, black) 10 USB 3.
HP Z620 Workstation chassis components Figure 1-18 Chassis components Table 1-15 Component descripti ons 1 Side access panel 13 Second CPU memory m odule (DIMM) (optional) 2 Second CPU module rear gui.
HP Z620 Workstation system board components Figure 1-19 System board component locati ons Table 1-16 System board c omponents descriptions I/O PCI/PCIe P ower 1 Front 1394a 13 PCIe2 x4 (1) 25 Battery 2 Front audio 14 PCIe 3 x16 26 CPU and memory power 3 Front USB 2.
Table 1-16 System board components descriptions (c ontinued) 12 Serial (optional) 23 C PU1 memory fan (optional) Service 24 Rear fans 35 Clear CMOS button For related expansion card slot information, .
HP Z620 Workstation specifications Proces sor technology Intel Series C602 chipset: ● Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series ● Integrated 4-channel memory con troll.
Weight ● Standard configuration: 17.9 kg (39.4 lb) ● Minimum configur ation: 15.5 kg (34.2 lb) ● Maximum configuration: 22.6 kg (49.9 lb) Chassis dimensions ● Height: 44.
HP Z820 Workstation components For information on suppor ted accessories and compo nents, see h ttp://partsurfer.hp.com . Topics HP Z820 Workstation syst em bo ard architecture on page 34 HP Z820 Work.
HP Z820 Workstation rear panel Figure 1-22 Rear panel c omponents Table 1-18 Component descri ptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green ) 10 USB 2.
HP Z820 Workstation chassis components Figure 1-23 Chassis components Table 1-19 Component descri ptions 1 CPU/memory fans 12 Processor (CPU) heatsink 2 Power supply 13 Processor (CPU) 3 Optical drive.
HP Z820 Workstation system board components Figure 1-24 System board component locati ons Table 1-20 System board c omponent descriptions I/O PCI/PCIe P ower 1 Front 1394 a 16 PCIe3 x8 (4) — CPU0 31 Battery 2 Front audio 17 PCIe3 x16 — CPU0 32 CPU0 power 3 Front USB 2.
Table 1-20 System board com ponent descriptions (continued) 10 Serial 24 Aux iliary fan 2 (rear) 39 Crisis recovery jumper SAS/SATA 2 5 CPU/memory fans 40 ME /AMT Flash override 11 AHCI 6Gb/s 26 Front.
HP Z820 Workstation specifications Proces sor technology Intel Series C602 chipset: ● Support for the Intel Xeon Processor E5-2600 Series, including processors up to 150 W ● Integrated 4-channel m.
I/O technology ● SATA RAID 0/1/5/10 on SCU ● SAS RAID 0/1/10 on LSI SAS 2308 controller ● Six SATA ports: four SCU (3 GB/s) ; two AHCI (6 GB/s) ● Eight SAS po rts (6 GB/ s) ● Two ports (6.0 GB/s) available for optional eSATA ● Four external USB 3.
Environmental specifications The following table lists the environmental specifications o f HP Workstations. Table 1-21 HP Workstation environmenta l specifications Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -4 0 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.
Ensuring proper ventilation Proper ventilation for the system is important fo r workstation operatio n. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of cleara nce at the front and back of the workstation.
2 System management This section describes the tools and utilities that provide system ma nagement for the work station. Topics Power management and performance features on page 39 BIOS ROM on page 41.
Hyper-Threading Technology (HTT) This computer supports HT T, an Intel-propriet ar y technology that improves processor performa nce through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-en abled proc essor as two virtual proc esso rs, and sh ares the workload between them when pos sible.
Non-Uniform Memory Access (NUMA) Non-Uniform Memory Acce ss (NUMA) is av ailable on some Z se ries Workstations. NUMA can improve memory bandwidth and la tency fo r multi-process or multi-thread ed applications or workloads.
Computer Setup (F10) Utility Topics Computer Setup (F10) functionality on page 42 Accessing Computer Setup (F10) Utility on page 43 Computer Setup (F10) Utility menu on page 44 Computer Setup (F10) functionality The Computer Setu p (F10) Utility enables you to: ● Update BIOS using a USB device.
● Specify the Ass et Tag or proper ty identification number assigned by the company to this workstation. ● Enable power-on password pr ompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, in cluding serial, USB, or parallel ports, aud io, or embedded NIC.
Computer Setup (F10) Utility menu The following tables describe the functions availa ble in Computer Setup (F10) (BIOS) utility menu. NOTE: With new BIOS releases, the fo llowing content is subject to change, so the menu mig ht be different than shown.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description Apply Defaults and Exit Restores the default settings defined in Default Setup. Ignore Changes and Exit Exits computer setup without applying or saving changes.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description ◦ Hard Drive ◦ Network Controller You can take the following actions: ● Press Enter to drag a device with the arro w keys to a preferred place, then press Enter again to drop the device in place.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description Device Security Makes the following devices available or .
Table 2-1 Computer Setup (F10) Utility menu desc riptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description System Security With the exception of the first option, .
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description Secure Boot Configuration ● Legacy Support—Enable/Disable ● Secure Boot—Enable/Disable All option ROMs mu st support EFI.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description NOTE: If you turn off power to the c omputer using a power strip, you cannot use the suspend/ sleep feature or the Remote Management features.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT Workstations (co ntinued) Heading Option Description Device Options Enable/disable the following device option.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstation s Heading Option Description File Sy stem Information D isplays the following system character.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Save Changes and Exit Saves changes to system configuration and exits the workstation setup.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description ◦ Hard Drive ◦ Network Controller Press Enter to drag a device to a preferred place. Press F5 to remove the device from consideration as a bootable device.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Device Security Makes the following devices available.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description System Sec urity Provides these options: ● Data Execution Prevention—E nables or disables Data Execution Prevention mode in the CPUs.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description CAUTION: Choos ing Reset to Factory Settings may result in significant data loss. The embedded security device is a critic al component of many security schemes.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Advanced 2 Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splash screen du ring POST.
Table 2-2 Computer Setup (F10) Utility menu descri ptions for the HP Z420, Z620, and the Z820 Workstations (co ntinued) Heading Option Description Device Options Enables you to set the following devic.
Desktop management This section summarizes cap abilities, features, and key components of computer management. Topics Initial computer config uration and deployment on page 61 Installing a remote syst.
Initial computer configuration and deployment The computer includes a preinstalled s ystem software image. After a b rief software unbundling process, the computer is ready to use.
Copying a setup configurat ion to another computer This section provides information abo ut replicating the computer setup. CAUTION: Setup configuration is model-specific. File sy stem corruption can result if source and target computers are not the same model.
Updating and managing software HP provides several tools for manag ing and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Management Solutions ● HP So.
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for lo cating and downloading software updates for the HP client PC models in your environment. By specifyi ng your models, operating system, and language, you can q uickly locate, sort, and sele ct the softpaqs you need.
If the syste m ROM fails the valid ation check, the Fa ilSafe Boot Block provides enough support to start the computer from a BIOS ima ge CD creat ed from a SoftPa q.
Asset tracking Asset track ing features provid e asset tracking data that can be managed using HP S ystems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other syste ms-management applications.
SATA hard d isk drive security HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data. WARNING! Enabling DriveLock can render a SATA hard disk drive p ermanently inaccessible if the master password is lost or forgotten.
DriveLock applications The most practical use of DriveLoc k is in a corporate environment. The system adm inistrator would be responsible for configuring the hard disk dri ve, wh ich involves setting the DriveLock master password and a temporary user p assword.
Enabling DriveLock To enable and set th e DriveLock user password: 1. Power on or rest art the computer . 2. As soon as the compu ter is powered on, repea tedly press t he F10 key until you enter Computer Setup (F10) Utility.
Password security The power-on passwo rd prevents unauthorized use of the co mputer by requiring entry of a password to access applications or data when the comp uter is powered on or r estarted.
Establishing a power-on password using computer setup Establishing a power-on password through Comput er Setup (F10) Utility pr events access to the computer when power is connec ted, unless you s p ecify the password. When a power-on password is set, Computer Setup (F10) Utili ty presents Password Options in the Security menu.
Entering a setup password If a setup password has been established on the comp uter, you will b e prompted to enter it each time you run Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the compu ter is powered on, press a nd hold F10 until you enter Co mputer Setup (F10) Utility.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or rest art the computer . 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup pa ssword, as soo n as the computer is powered on, press and hold F10 until you enter Computer Se tup (F10) Utility.
Clearing passwords If you forget the password, you cannot access the c omputer. For instructions about clearing passwords, see Configuring password security and r esetting CMOS on page 159 .
Side access panel solenoid lock The side access panel solenoid lock (available only on specific workstations) sec ures the side access panel to the chassis. The solenoid is controlled by a loca l or remote s ignal. To lock the solenoid, set a password for the solenoid lock in Compu ter Setup (F10) Utility.
Programmable power button (Windows only) With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of the power button so that rather than powering do wn, the workstation enters sleep mode (low power state), or hibernate mod e (very low power state).
3 Component replacement information and guidelines This chapter provides warnings, cautions, informat ion, and guidelines for removal and replacement procedures. It does not document the step-b y-step procedure s. IMPORTANT: Removal and replacement procedures are now availabl e in videos on the HP website.
Warnings and cautions WARNING! These symbols on any surface or area of the equipment indicate the following: Presence of a hot s urface or hot component. If th is surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surfac e cool before touching.
Service considerations Tools and soft ware requirements The tools necessary for computer co mponent removal and installation are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Di.
Persona l groundi ng methods and equipment Use the following items to h elp prevent ESD damage: ● Wrist straps — These are flexible straps with a maximu m of one megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin.
Product recycling HP encourages customers to recycle used electronic hardware, HP or iginal print cartridges, and rechargeable batteries. For information about recycling HP components or pro ducts, see http://www.
Cable management Proper routing o f the internal cables is critical to the operation of the workstation. Follow good cable management prac tices when remo ving and installing c omponents. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector.
CPU (processor) and CPU heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loo sen all screws a li ttle at a time to ensure the CPU remains level. Do not fully loosen one screw, and then move on to the next.
Expansion slots This section identifies and describes computer expa nsion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics c ards are supported in the workstation, how much memory each graphics card includes, and gra phics card power requirements.
HP Z220 SFF Workstation slot identification an d description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 SFF Workstation installa tion sequence recommendations Table 3-2 Slot Installa tion sequence Load order Card description Slot 1 Slot 2 Slo t 3 Slot 4 1 PCIe graphic card Only 2 Second PCIe gra.
HP Z220 CMT Workstation slot id entification an d description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z220 CMT Workstation installa tion sequence recommendations Table 3-4 Slot installation sequence Load order Card description Slo t 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 1 PCIe graphic card Only 2 Second PCIe graphic card Only 3 PCIe NIC card 1st 3rd 2nd 4 PCIe 1394 card 1st 2nd 3rd 5 PCIe USB3.
HP Z420 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z420 Workstation installati on sequence recommendations Table 3-6 Slot installation sequence Load order Card description Slo t 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 1 First PCIe graphic card Only 2 .
HP Z620 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Figure 3-4 Identifying expansion card slots NOTE: Slot 1 is not available in dual processor conf igurations.
HP Z620 Workstation installati on sequence recommendations Table 3-8 Slot installation sequence Load order Card description Slot 1 Slo t 2 Slot 3 Slot 4 Slot 5 Slot 6 1 Second System Board (Riser) Onl.
HP Z820 Workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations.
HP Z820 Workstation installati on sequence recommendations Table 3-10 Slot installation sequence Load order Card description T ype Slot 0 Slot 1 Slot 2 * Slot 3 * Slot 4 Slot 5 Slot 6 Slot 7 1 1st hig.
Hard disk drives and optical disc drives Handling hard disk drives CAUTION: Take proper precautions wh en handling hard disk drives to prevent loss of work and damage to the comput er or drive. ● Do not remove hard drives from the shipping pa ckage for storage.
Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximu m storage configurations. If you add or remove drives, HP recommends you follow th ese guidelines for hig hest drive performance and efficient cable routing.
HP Z420 Workstations — Intel AHCI SATA controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port c an be changed manually in the BIOS).
HP Z420 Workstations — LSI 921 2-4i RAID controller guidelines See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designated b y the 9212-4i BIOS to be boot devices.
HP Z620 Workstations — Intel AHCI SATA controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port c an be changed manually in the BIOS).
HP Z620 Workstations — LSI 921 2-4i RAID controller guidelines See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. NOTE: Hard disk drives attached to RC J8 are designated b y the 9212-4i BIOS to be boot devices.
HP Z820 Workstation cabling guideli nes See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors. NOTE: Port 0 is the default port for the boot drive (the default port c an be changed manually in the BIOS).
Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are not supported. Table 3-12 Supported DIMM configurations Platform Configuration HP Z220 SFF ● Four DIMM slots ● Unbuffered .
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory config urations: ● If the BIOS can find a valid memor y configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started.
HP Z220 SFF Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z420 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z620 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
HP Z820 Workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (larges t in DIMM 1, smalle st in last loaded DIMM ).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging , active P ower Factor Corr ection (PFC) ● ENERGY STAR® qualified (configuration dependent) .
Table 3-13 Power supply speci fications (continued) Z220 SFF Z220 CMT Z420 Z620 Z820 Heat dissipation, maximum (configuration and software dependent) 646.
Power consumption and heat dissipation Power consumption and heat dissipation specificat ions are available for multiple configurations. To review available specifications, see http://www.hp.com/ go/quickspecs . To reach ze ro power co nsumption, unp lug the workstat ion from the power outl et or use a power strip with an on/off switch.
System cabling HP Z220 SFF Workstation system c abling See HP Z220 SFF Workstation components on page 1 to determine the location of system board connectors.
HP Z220 CMT Workstation system cabling See HP Z220 CMT Workst ation system boar d component on page 12 to determine the location of system board connectors.
HP Z420 Workstation system cabling See HP Z420 Workstation system board components on page 19 to determine the location of system board connectors. Cable To Cable designator on syst em board PSU cable.
HP Z620 Workstation system cabling See HP Z620 Workstation system board components on page 26 to determine the location of system board connectors. Cable To Cable/system board designator PSU cable PCA.
HP Z820 Workstation system cabling See HP Z820 Workstation system board components on page 33 to determine the location of system board connectors. Cable To Cable/system board designator PSU cable (C1.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and tro ubleshooting syst em issues. Topics Calling support on page 117 Locating ID labels on page 118 Locat.
Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, prod uct numbers, model names, and model numbers and have them in front of you.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are a vailable on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers availa ble when you contact support.
Locating warra nty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool . To locate an existing Care Pack, s ee http://www.hp.com/go/lookuptool . To extend a st andard product war ranty, visit http://www.hp.
Diagnosis du ring operation ● Look for blinking LEDs on the side of the comput er. The blinking ligh ts are erro r codes that will help you diagnose the problem. Refer to the Diagnostic L ED and au dible (beep) codes on page 150 section of this document for information on inter preting diagnostic lights and audible co des.
Troubleshooting checklist Before running diagnostic utili ties, make sure that. ● The computer is c onnected to a work ing electric al outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outl et and powered on, and the power light is illumin ated.
HP troubleshooting resources and tools This section provides information on the HP Help and Suppo rt Center, Online support, an d Helpful Hints for troubleshooting. HP Support Assistant HP Support Assistant (Windows 7 systems only) helps you maintain workstation per formance and resolve pro blems.
Troubleshooting a problem To help you troubleshoot pr oblems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of onli ne tools. To acce ss BSC and troub leshoot a pro blem with the workstation, complete the following: 1.
Helpful hints If you encounter a problem with the workstation, monitor, or softwar e, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet.
● If the monitor connected to a tower, desktop or all- in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if o ne is available. Alternatively, replace the moni tor with a monitor that you know is working properly.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios an d possible so lutions for a Windows-base d system. Solving minor problems Table 4-1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed.
Table 4-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps so unded. Processor thermal protection is activated.
Solving hard drive problems Table 4-2 Hard drive problems Problem Cause Solution Hard drive error H ard disk has bad sectors or has failed. Locate and block the usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test.
Table 4-2 Hard drive probl ems (continued ) Problem Cause Solution Non-system disk or NTLDR missing message System is trying to s tart from nonbootable media. Remove the optical disc or USB drive. System is trying to start from a damaged hard drive. 1.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to a ll-in-one configuratio ns. Table 4-3 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct.
Table 4-3 Display problems (continue d) Problem Cause Solution Power LED flashes red 6 times (once every second), foll owed by a two-second pause, and then the computer beeps 6 times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card.
Table 4-3 Display problems (continue d) Problem Cause Solution Fuzzy focus; streaking, ghost ing, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.
Table 4-4 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital speakers that have a stereo jack and you want the sys.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power su pply unit (PSU), use the Built-I n Self-T est (BIST) feature to learn if the power supply still works. NOTE: Not all PSUs have the BIST functionality.
Table 4-6 Power supply problems (continued) Problem Cause Solution If the system enters the POST, perform the fol lowing: a. Power off the workstation. b. Replace one device at a time and repeat this procedure until a failure occurs. c. Replace the device causing the failure d.
Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Diagnostics is a di agnostic tool that can be us ed by the end user or te chnical support personnel to view information about the hardware config uration of the computer and perform hardware troubleshooting on HP de sktop and wo rkstation systems.
results. The information in each ta b can be saved as an HTML file and stored on an optica l disc or USB flash drive. Use HP Vision Diagnostics to dete rmine if all the devices installed on the computer are recognized by the system and functioning pro perly.
Creating and using a bootable USB key This section describes ho w to use a USB key to access th e HP Vision Diagn ostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. It is faster than using a CD, and it accommodates both Memory and Vision diagnostics.
User interface The HP Vision Diagnostics application prov ides six major functions, accessible through tabs: ● Survey — Current system hardware information ● Test — List of all diagnostics ava.
Survey tab The Survey tab shows your system hardware information, organized into eleve n Categories (for example Processors ) and device instances (for example Processor 1 ). You can control the amount of information displayed by selecting a combination of View Level and Category .
Test tab The Test tab lists all availabl e diagnostics. The li sts have been tailored according to your system configuration. Individual test may be selected or deselected. Tests have three modes: ● Quick — Test runs quickly while covering all hardware.
5. Click the Start Test button. The Status tab, which allows you to monitor the progress of the tests, automatically displays during the testing process. When the tests are complete, the Status tab shows whether th e devices passed or fai led. 6. If errors are found, go to the Er rors ta b to view detailed information and recommended actions.
Errors tab The Errors tab displays detailed information about any errors found, as well as any recommended actions. The Error Log displays the tests for devices that have failed during the diagnostic .
Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vi sion Diagnostics Survey, History and Errors tabs to removable media. You cannot save to the hard driv e. The system automaticall y creates an HTM L file that has the same appearance as the information displayed on the screen.
Self-troubleshooting with HP PC Hardware Diagnostics HP PC Hardware Diagnostic s is a Unified Extensible Firmware In terface (UEFI) based diagnostic tool that can be used by the end user or technical su pport personnel to view information about the system configuration and to perform hard ware troubleshooting.
◦ Includes recommended actions with URL information on whom to contact ◦ Generatio n of the failu re code indicates a definite hardware f ailure – no addition al troubleshooting is required ● Error Log — The tool automatically saves an error log on the device from which the test was run (either the hard drive or USB drive).
Accessing HP PC Hardware Diagnostics The process to access the diagnostic s tool is the same regardless of the location from which it is run. The user pre sses ESC , while the system boots. This brings up the BIOS menu, which include an option to run diagnostics ( F2 ).
Running HP PC Hardware Diagnostics The System Information screen provides extensive system information, which is retrieved from the SMBIOS tables if they are available. Otherwise it is retrieved directly from the BIOS hardware. System information To display the system informati on, click System Information on the Main Menu.
Hardware diagnostic tests HP PC Hardware Diagnostics provides five sets of hard ware dia gnostic tests to validate the functionality of hardware components (including the CPU, memory, graphics, and system board) prior to booting the operating system.
Diagnostic codes and errors This section presents information about diagnostic LED co des, LED color definit ions, and PO ST error messages to help you tr oubleshoot problems.
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause Recommende d action Red Power LED blinks three times, once every secon d, foll owed b y a two-second pause. Three beeps. CPU not installed (not an indicator of bad CPU).
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause R ecommended action Red Power LED blinks eight times, once every secon d, foll owed b y a two-second pause. Eight beeps. Invalid ROM based on bad checksum. CAUTION: Intern al components might be powered even when the computer is off.
Table 4-8 Diagnostic lights and audible codes (conti nued) Activity Possible cause Recommende d action System does not power-on and LEDs are not blinking. No beeps. System unable to pow er on. CAUTION: Internal componen ts migh t be powered even when the computer is off.
LED color definitions The following table describes wh at each LED light on the computer fro nt panel signifies. Table 4-9 LED color definitions LED state LED color S ystem status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing R ed System has experienced an error.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 162—System s Options E rror 1. Run Computer Setup (F10) utility and set default settings. 2. Replace the CMOS battery. 3. Replace the system board. 163—Time and Date Not Set ● Invalid time or date in configuratio n memory.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 304—Keyboard or System Unit Error Keyboard failure. 1. Reconn ect the keyboard with the compu ter powered off. 2. Connect a keyboard directly to the computer (instead of through a switch box).
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 521—Memory fan (3) not detected Memory fan(3) missing, disconn ected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 522—Memory fan (4) not detected Memory fan(4) missing, disconn ected, or defective.
Table 4-10 POST error messages (continued) Screen message Probable ca use Recommended action 922—Front USB 2 Not Connected Front USB 2 mechanis m is missing or is not connected. 1. Replace or reconnect the missing Front USB 2 mechanism to the system board.
5 Configuring password security and resetting CMOS This chapter describes how to configure passwor d secur ity and to reset CM OS. ● Preparing to configure passwords on page 159 ● Resetting the pa.
Resetting the password jumper Use the following procedure to disable the power-on or setup password feat ures and clear the power- on and se tup passwords.
Clearing and resetting the CMOS This section describes the ste ps necessary to successful ly clear and rese t the CMOS. The C MOS of the computer stores password inform ation and in formation about the computer configuration.
Using Computer Setup (F10) Utility to reset CMOS 1. Access Computer Setup (F10) Utility menu. 2. When Computer Setup message appears in the lower- right corner of the screen, press F10 , and then press Enter to bypass the title screen, if nece ssary.
A Linux technical notes HP offers a variety of L inux solutions for HP wo rkstation customer s: ● HP certifies and supports Red Hat Enterp rise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations.
audio mixing. The performance of software audio mixing and p layba ck is greatly improved in ALSA version 1.0.13 and later. After the driver is installed, the o ptional NVID IA and AMD graphics cards that are supported in HP workstations also provide audio functionality over HDMI.
NVIDIA Graphics Workstations Some workstation configurations come with NV ID IA Quadro graphics hardware. HP recommends the use of NVIDIA drivers for be st results on Linux sys tems. HP provides recommended versions of the drivers with RPM-compatible i nstallers for RHEL and SLED distributions.
AMD Graphics Workstations Some workstation configurations include AMD gr aphics hardware. HP recommends use o f AMD graphics drivers for best results on Linux syste ms. HP also provides recommended versions of AMD grap hics drivers with RPM-compatible instal lers for RHEL and SLED distributions.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 167 Supported RAID .
Supported RAID configurations All workstation platforms have Intel controllers, as follows: ● LSI 2308 controllers — HP Z820 Workstations ● LSI 9212-4i controll ers — HP Z420 and Z620 Workstat.
Configuring Intel SATA RAID This section describes h ow to use Intel ® Rapid Storage Technology enterprise (Intel ® RSTe) or Intel ® Rapid Storage Technology (RST) t o set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based syst ems.
Configuring system BIOS To set up a RAID configuration, the emulation mode must be set to RAID+AHCI in Computer Setu p (F10) Utility. This is the default se tting. If the mode has been changed, follow thes e steps to reinstat e it. 1. During startup, press F10 to enter Computer Setup (F10) Util ity.
Configuring RAID with the Intel utility Follow these steps to create RA ID volumes. NOTE: The option ROM displays once for each controller. For example, if you have two drives on the AHCI controller and two o n the SCU controller, then both option ROMs display.
Configuring RAID on an LSI 2308 or LSI 9212-4i controller This section explains how to use the LSI Logic Configuration Util ity to set up a SATA or SAS RAID array on the LSI 2308 or LSI 9 212-4i controllers. NOTE: These instructions apply to both Window s-based systems and Linux-based syst ems.
RAID 1 configuration Follow these steps to configure an Integrated Mir ror ing (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers . 1. During BIOS startup, press Ctrl-C when promp ted to start t he LSI Logic Configuration Utility.
RAID 1E/10 configuration Follow these steps to configure an Integrated Mir r oring Extended (IME) volume. The procedure assumes the system has the requ ired disk and disk controllers. NOTE: If an odd number of d rives is used, a RAID 1E array is created.
Configuring RAID on an LSI 9260-8i MegaRAID controller This section explains how to use the LSI Logic Configuration Ut ility to set up SATA or SAS RAID arrays on the LSI 9260-8 i MegaRAID controller. NOTE: These instructions apply to both Window s-based systems and Linux-ba sed systems.
● Disable BGI: No , Yes ● Select Size: Specify the size of the RAID array 5. Select Next . 6. A message warns you of the effect of your particular Write Policy setting: ● Write Through :The configuration might result in slower performance.
Software RAID solution This section summar izes software RA ID considerations that are specific to the L inux env ironmen t, and provides links to addition al configuration resources.
Configuring software RAID See the following sites for additional information about configuring software RAID on Red Hat Enterprise Linux (RHEL) or SUSE Linux Enterprise Desktop (SLED): ● Red Hat Ent erprise Linux 6—S ee the Storage Administratio n Guide at http://doc s.
C System board designators HP Z220 SFF Workstation Designator Silk scr een Component/Description E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 RJ45/USB LAN/DUAL USB 2.
Designator Silk scr een Component/Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 DIMM1 - DIMM4 Memory slots XU1 XU1 CPU .
Table C-1 HP Z220 CMT Workstation system board designator s (continued) Designator Silk screen Compon ent P6 SPK R Speaker P8 P8 CHFAN Rear system fan P9 P9 Front fan header P24 P24 FRONT USB Front pa.
Table C-2 HP Z420 and Z 620 Workstatio n system board designators (continued) Designator Name on board Component E49/JP49 PSWD Clear Password header J9 RJ45/USB Stacked RJ45/Dual USB J10 USB Quad Stac.
Table C-2 HP Z420 and Z 620 Workstatio n system board designators (continued) Designator Name on board Component P9 CHFAN Front chassis fan header P10 FLOPPY Floppy header P11 CHFAN2 Rear chassis fan .
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board C omponent J32 J32 SLOT5-PCIe2 x8(4) PCI Ex press Gen 2 x8 (4) Slo t, Open-Ended J33 J33 SLOT4-PCIe3 x16 PCI.
Table C-3 HP Z820 Workstation system board designators (continued) Designator Name on board C omponent P85 S AS5 S AS/SATA Port 5 P86 S AS6 S AS/SATA Port 6 P87 S AS7 S AS/SATA Port 7 P93 F RNT FAN2 F.
Index B BIOS ROM 41 C Cable management 82 CMOS 159 clearing and resetting 161 Computer Setup (F10) Utilit y 42 Menu description 44 Configuring RAID devices 167 maximum hard drives allowed 167 SAS RAID.
HP Z620 Workstatio n chassis 25 HP Z620 Workstation front panel 23 HP Z620 Workstation rear panel 24 HP Z820 Workstation 30 HP Z820 Workstatio n chassis 32 HP Z820 Workstation front panel 30 HP Z820 W.
An important point after buying a device HP Z220 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP Z220 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP Z220 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP Z220 you will learn all the available features of the product, as well as information on its operation. The information that you get HP Z220 will certainly help you make a decision on the purchase.
If you already are a holder of HP Z220, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP Z220.
However, one of the most important roles played by the user manual is to help in solving problems with HP Z220. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP Z220 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
