Instruction/ maintenance manual of the product SM774UP HP (Hewlett-Packard)
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Maintenance & Service Guide HP Compaq 8200 Elite All-in-One Business PC.
© Copyright 2011 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion.
iv About This Book.
Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Overvie w .......... ............ ............ ...........
5 Identifying the Ch assis, Routine Care , and Disassembly Preparation ..... .......... ....... ........... ........ ........... 22 Chassis Designation ................. ............ ............ ............... ............. ............ ............
Heat Si nk (Th ermal Module) .............. .................. .............. ................ .................. ................ .... .......... 59 Processo r ........ ............. ........... .......... ............. .......... ........... .......
Appendix D Connector Pin Assignments ..... ............. ......... .......... ............ .......... .......... ............ ........ ...... ..... 130 Ethern et BNC . .............. .......... ........... ........... ............. ........... .......
1 Product Features Overview Figure 1 -1 HP Compaq 82 00 Elite All-in-One Business PC The HP Compaq 82 00 Elite All-In One Busi ness PC offers the following featu res: ● Integrated All-in-One form fa.
● Up to 1-TB ha rd drive, 320-GB Sel f En crypti ng Drive, or 160-GB sol id state drive ● HP Blu-ray Co mbo Drive ● 6-in-1 Media Card Reader ● 6 USB ports ● 150W, 90% efficient external, active PF C power adapter ● 1.3-MP webcam, microphon e, and stereo speakers ● HP 802.
Front Components Figure 1 -2 Front Co mponents Table 1-1 Fron t Components Componen t Componen t (1) Webcam (4) Power button and LED (2) Single microphone array (5) High-performance stereo spe akers (.
Side Components Figure 1 -3 Side Components Table 1-2 Side Components Componen t Componen t (1) HP 6-in-1 Media Card Reader (6) Tray-load optical drive (2) (2) USB 2.
Rear Components Figure 1 -4 Rear Compone nts Table 1-3 Rear Components Componen t Componen t (1) Drive access panel (7) Security lock slot (2) Center access panel (8) Power connector with LED indicato.
Adjusting Tilt Tilt the computer forward up to 5 degrees o r backwar d up to 20 degrees to set it to a comfortable e ye level. Figure 1 -5 Adjusting Tilt 6 Chapter 1 Product Features.
2 Installing and Customizing the Software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system.
3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view ava ilable updates and make sure all critical update s are selected. Click the Install button and follow the instructions on th e screen.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.
● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system conf iguration information on a USB flash dr ive and restoring it on one or more computers.
Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-1 Computer Setup— File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Table 3-2 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password.
Table 3-3 Com puter Setup—Securi ty (continued) ◦ USB Port 3 ◦ USB Port 4 ● internal USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 10 Slot Security Allows you to disable or enable the PC I Express x1 slot. Default is enable.
Table 3-3 Com puter Setup—Securi ty (continued) System Security (some models: these options are hardwar e dependent) Data Execution Prevention (some models) (ena ble/disable) - Helps pre vent operating system security breaches.
Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Com puter Setup—Ad vanced Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days).
Table 3-5 Com puter Setup—Adva nced (continued) Device Options Allows you to set: ● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency an d power if other cores are idle.
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive.
5 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service.
Electrostatic Discharge Information A sudden discharge of static electricity f rom your fi nger or other conductor ca n destroy static-sensitive devices or microcircuitry.
● Always be properly ground ed when touching a sen sitive component o r assembly. ● Avoid contact with pins, lea ds, or circuitry. ● Place reusable electrostatic- sensitive parts fro m assemblie s in protective p ackaging or conductive foam.
● Conductive bi ns and other as sembly or soldering ai ds ● Conductive foam ● Conductive tabletop workstations with ground cord of one-meg ohm +/- 10% resistance ● Static-di ssipativ e table o.
Routine Care General Cleaning Safety Precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in water or cleaning solutions; app ly any liquids to a cl ean cloth and then use the cloth on the componen t.
● If you remove a key, use a sp ecially designed key puller to prevent dama ge to the keys. This tool is availabl e through many electron ic supply outlets. CAUTION: Never remove a wide leveled key (like th e space bar) from th e keyboard. If these keys are improperly removed or installed, the ke yboard may not func tion properly .
Cables and Connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor.
6 Removal and Replacement Procedures All-in One (AIO) Chassis The following sectio ns provide information about di sassembling various co mponents of the computer. Preparing to Disassemble the Computer To avoid injury and equipment damage, always complete the fol lowing steps in order, when opening the HP Pro All-in-One.
Synchronizing the Optional Wi reless Keyboard or Mouse The optional wi reless keyboard and mouse are easy to set up. Just remove th e battery tabs on both the keyboard and the mouse. Also, make sure the Po wer switch on the bottom of the mo use is in the On position (the keyb oard does not ha ve a Power switch).
6. Press the Conne ct button on the bottom of the ke yboard (3) for five seconds. The blue activity LED from the wireless receiver illuminates when the synchro nization command has been received and turn s off when synchron ization is complete.
Center Access Panel The center acce ss panel is locate d above the stand. You must remove it to remove the drive cover and memory cover. Figure 6 -3 Center access panel location To remove the ce nter access panel: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
Stand The stand is secured with three Torx screws. Y ou must remove the center access panel to remove the stand. To remove the stand: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ). 2. Remove the center access panel (see Center Access Panel on page 32 ).
Memory Access Panel The memory access pa nel is located on the rear, ri ght side of the computer (vie wed from behind). You must remove it to access the memory m odules and to remove the ma in rear cover. Figure 6 -6 Memory access panel location To remove the me mory access panel: 1.
Drive Access Panel The drive access panel is located on th e rear, left side of the computer (viewed from behind). You must remove it to access the ha rd drive a nd optical drive an d to remove the main rear cover. Figure 6 -8 Drive a ccess panel lo cation To remove the drive access panel: 1.
3. Push downward on the two tabs on the inside edge of the panel (1) and slide the panel off the computer (2 ) . Figure 6-9 Removing the drive access panel To replace the drive a ccess panel , reverse the removal procedures .
Optical Drive The optical drive is loca ted under the drive a ccess panel on the left si de of the computer (viewed from behind). It is secured with one Torx screw. Figure 6 -10 Optical drive location To remove the optica l drive: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
5. Insert a flat-bladed screwdriver or finger to push the bracket on the rear si de of the optical drive (2) to disengage th e drive from the connector, and th en slide the dr ive out of the computer (3) .
Hard Drive The hard drive is loca ted under t he drive ac cess panel on the l eft side of the compu ter (viewed from behind). The dr ive is secured with one captive Torx screw and is ho used in a removable cage. Figure 6 -13 Hard drive location 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
5. Grasp the han dle on top of th e hard driv e cage (1) and slide the cage toward the outer edge of the computer, then lift the cage out of the compu ter (2) . Figure 6-15 Removing the hard drive cage 6. Remove the four mounting screws that secure the drive to th e ca ge.
7. Slide the hard drive out o f the cage. Figure 6-17 Removing the hard drive from the cag e To replace the hard drive, re verse the removal procedures.
Memory Memory modules are located on the right si de of the computer (viewe d from behind) un der the memory cover. The comput er has two memo ry slots. Figure 6 -18 Memory module location The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) small outline dual in line memory modu les (SODIMMs).
NOTE: The system will not operate properly i f you install unsupporte d SODIMMs. There are two memory sockets on the system boar d located behind the me mory access panel. To remove or install memory modules: To remove a memory module: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
6. To install a memory module, slide the SODIMM i nto the socket at approximately a 30° angle (1) then press th e SODIMM down (2) so that the latches lock it in place. Figure 6-21 Installing a Memory Module NOTE: A memory module can be installed in o nly one way.
Top Panel The top pan el is secured wi th two Torx screws. Re mo ving it allows access to the webca m and allows you to remove the main rear cover. Figure 6 -22 Top panel locati on To remove the top pa nel: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
Webcam Module The webcam modu le is located at the top of the computer be neath the top panel. It is secure d with two silver Phillips screws and has one connector. Figure 6 -24 Webcam module location To remove the web cam module: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
8. Remove the webcam fro m the computer (3) . Figure 6-25 Removing the webcam module To install a webcam mo dule, reverse the re moval procedures. Webcam Module 47.
Rear Cover The rear co ver is secured wit h six Torx scr ews. Yo u must pry it off at the seams around the edges o f the computer. To remove th e rear cover: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
System Board Cover The system board cover protects the system board. It is secured with six Torx screws. Figure 6 -27 Sy stem board cover location To remove the system board cover: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
9. Remove the six black Torx screws that secure the cover to the computer. Figure 6-28 Removing the system board cover screws 10. Lift the cover from the computer. Figure 6-29 Removing the system board cover To install the system board cover, reverse the removal procedures.
Sidekey Board The sidekey board is located on the bottom left si de of the computer (viewed from behind). It is secured with two Torx scr ews and has on e connector.
12. Rotate the bottom of the board upward (3) , and then remove the board from the computer. Figure 6-31 Removing the sidekey board 13. If you need to remove the cable: a. Remove the stand bracket b y removing the four black Torx screws that secur e it to the computer (1) , and then lifting the bracket from the computer (2) .
c. The cable includes th e power switch assembly (shown by callout (1) in the following image). The cable routes beneath the sta nd bracket (not shown in the follo wing image) to the PB/LED system bo ard connector (sh own by callout (2) in the following image).
Converter Board The converter board is located on the left side of t he computer. It is se cur ed with two Torx screws and has two connec tors. Figure 6 -35 Converter board location To remove the converte r board: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
11. Lift the converter board from the computer (3) . Figure 6-36 Removing the converter board Be sure to correct ly position the jumper s on the co nverter board for the i nstalled display panel, as follows: CAUTION: Inco rrect jumper placement can result in damage to th e converter board.
Speakers The speakers are located at the bottom of the co mputer. Two separa te speakers are each secure d by two Torx screws and have separate cables and system board connectors. Figure 6 -37 Speaker location To remove th e sp eakers: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
12. Remove the speakers from the computer (3) . Figure 6-38 Removing the speakers To install the speake rs, reverse the remova l procedures. WLAN Module The WLAN module i s located on the right side of the system board. The module i s secured with two Phillips screws and has tw o connected antennas.
7. Remove the top panel (see Top Pane l on page 45 ). 8. Remove the rear cover (see Rear Cover on page 48 ). 9. Remove the system board cover (see System Boar d Cover on page 49 ). 10. Disconnect the antenna cables from the module (1) . 11. Remove the two Phillips screws (2) that secure the module to the computer.
Heat Sink (Thermal Module) The heat sink is secured with six Torx screws. Yo u do not have to re move the fans to remove the heat sink. Figure 6 -42 Heat sink location To remove the heat sin k: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
12. Lift the heat sink from the compu ter (6) . CAUTION: To reduce a degradation in thermal pe rformance, be sure not to touch the thermal grease on the su rface of the processor or the heat sink. Figure 6-43 Removing the heat sink To replace the heat sink, reverse the removal procedures.
Processor 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ). 2. Remove the center access panel (see Center Access Panel on page 32 ). 3. Remove the memory access panel (see Memory Access Panel on page 34 ).
To install a new processor: 1. Place the processor in its socket a nd close the retainer. Make sure the slot in the processor fits into the post on the socket. 2. Secure the locking lever. If reusing the existing hea t sink, go to step 3. If using a new heat sink, go to step 6.
Fan Assembly The fan assembly consists of two fans located near the top of the computer below the heat sink. The assembly is secured with four Torx screws (tw o pe r fan) and connects to the system board u sing two separate connectors. You do not have to re move the heat sink to remove the fans.
12. Lift the fan assembly from the computer (3) . Figure 6-46 Removing the fan assembly To install the fan asse mbly, reverse the remov al procedures. 64 Chapter 6 Remova l and Replacement Procedure s.
Display Cable The main display cable is located just above the system board. The heat sink covers the connector on the display pane l. Figure 6 -47 Display cable location To remove the display cable: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
12. Disconnec t the cable from the display panel by pr essing in the latche s on the side of the ca ble (2) and pulling it fr om the connector (3) . Figure 6-48 Removing the display cable 13. Remove the disp lay cable from the compu ter. To install the displa y cable, reverse th e removal proced ures.
System Board The system board is l ocated on the right side o f the computer (viewe d from the rear) under the system board cover. It is secu red with seven Torx screw s. Figure 6 -49 System board location To remove the system board: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ).
15. Remove the seven silver Torx screws (circled in image) that secure the system board to the computer. Figure 6-50 Removing the system board 16. Lift the system board straight up and out of the computer.
4. Go to Security > System ID’s . 5. If necessary, press Ctrl + A to initiate edit mode. 6. Edit the fi elds listed. If the fe ature byte has data or is not editable, then it was not cleare d and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or marketing name.
70 Chapter 6 Remova l and Replacement Procedure s All-in One (AIO) Chassis.
Stand Bracket The stand bracket is located near th e middle of the computer, below the fans. Remove the bracket to gain access to the dri ve cables and sidekey bo ard cable assembly. The bracke t is secured with four Torx screws. Figure 6 -51 Stand bracket location To remove the stand bracket: 1.
11. Lift the bracket from the compu ter (2) . Figure 6-52 Removing the stand bracket To install the stand bracket, reverse the removal procedures. 72 Chapter 6 Remova l and Replacement Procedure s All.
Hard Drive and Optical Dr ive Cables and Connectors The hard drive and optical drive connectors are lo cated near the mi ddle of the com puter, below the fans, and und er the bracket t hat secures the stand. Each co nnector is secu red with two T orx screws and has two cabl es that connect to the system board.
14. Disconnec t the hard drive ca bles (4) or the o ptical drive cable s (5) from the system board. NOTE: Be careful not to damage the cable when disconne cting it from the board. Do not pul l on the wires. 15. Remove the co nnector from the computer.
Front Bezel The front bezel is loca ted on the front of the co mputer and is secured to the main system bracket with eight Torx screws and eight tabs. You must remove the main system bracket from the bezel to gain access to the bezel and to the displ ay panel.
17. Lift the main system bracket asse mbly off the front bezel (3) . The display pan el sits between the main bracket a ssembly and the front beze l. Figure 6-55 Removing the main bracket assembl y from the front beze l 18.
To remove the disp lay panel: 1. Prepare the compu ter for disassembly (see Preparing to Disassemb le the Comput er on page 29 ). 2. Remove the center access panel (see Center Access Panel on page 32 ). 3. Remove the memory access panel (see Memory Access Panel on page 34 ).
15. If removing the LG pane l, lift the display panel from the frame. If removing the Samsung p anel, remove the brackets from the display panel. Figure 6-58 Removing the display panel – LG panel Figure 6-59 Removin g the display pan el – Samsung panel 16.
To install a display p anel, reverse the removal procedures. The following ima ges show how the b rackets should be installed on Samsung panels. Each bracket is secured to the side of the panel with two Torx screws.
Figure 6 -62 Samsung panel brackets – rig ht side 80 Chapter 6 Remova l and Replacement Procedure s All-in One (AIO) Chassis.
A Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Establishing a Setup or Power-on Password To establish th e power-on or setup passwor d features, comple te the following steps: 1. Turn on or restart the compu ter. 2. As soon as the comput er turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen.
Resetting a Setup or Power-on Password To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet.
Clearing and Resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords.
4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconn ected the AC power cord fr om the wall outlet. The CMOS button will not clear CMO S if the power cord is connected.
B POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). Press the F1 key to save the memory changes. 164-MemorySize Error Memory configuration incorrect.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Err or Keyboard failure. 1. Reconnect the keyboard with co mputer turn ed off. 2. Ensure that none of the keys ar e depressed.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 1805-Ambient Temperature Previously Ove r Limit This system was placed in a low power state to prevent damage due to e xcessive environmental temperature.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the curre nt ME firmware.
Table B-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off.
Interpreting POST Diagnos tic Front Panel LEDs and Audible Codes This section covers the front panel LED co des as well as the audible codes that may o ccur before or during POST that do not necessarily have an error code or text message associ ated with them.
Table B -2 Diagnostic Front Panel LEDs and Audible Codes (co ntinued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table B -2 Diagnostic Front Panel LEDs and Audible Codes (co ntinued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
C Troubleshooting Without Diagnostics This chapter provide s information on how to i denti fy and correct minor problems, such as diskette drive, hard drive, optical drive, gra phics, audio, memory, and software problems.
Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller.
There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte rnal system speaker is not muted (this setting doe s not affect the external speakers).
Computer powe red off automa tically and the Pow er LED flashes Red two times, onc e every second, followed by a two second pause, an d the computer beep s two times. (Beep s stop after fifth iterat ion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table C -2 Solving Power Problems Computer powered o ff automatically and t he Power LED flashes red t wo times, once every second, followed b y a two second pause, an d the computer beep s two times.
Solving Diskette Problems Common causes and so lutions for diskett e problems are listed in the f ollowing table. NOTE: The computer does not sup port internal di skette drives. Only USB diskette d rives are supported. NOTE: You may need to reconfi gure the computer wh en you add or remove h ardware, such as an additional di skette drive.
Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS- DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Table C -3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. 1. Ru n Computer Setup and enable USB device in Storage > Boot Order . 2. Run Computer Setup and enable USB device in Storage > Storage Options > Removable Media Boot .
Table C -4 Solving Hard Drive Problems (continued) Drive not found (iden tified). Cause Solution The system may not have automatically recog nized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 117 section.
Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Ava ilabl e is selected for the device's SATA port in Sec urity > Device Security .
Solving Media Card Reader Problems Table C -5 Solvi ng Media Ca rd Reader Pr oblems A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card.
After inserting a med ia card in the reader, the c omputer attempts to boot from the media c ard. Cause Solution The inserted media card has boot ca pability. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot proce ss.
Blank screen and the power L ED flashes red six times, o nce every second, followed b y a two second pause, a nd the computer beeps six times. (Beeps stop af ter fifth iteration bu t LEDs continue f lashing.) Cause Solution Pre-video graphics error . For systems with a graphics car d: 1.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not in terfering with each other’s electromagnet ic field by moving them apart.
Certain typed symb ols do not appear correct. Cause Solution The font you are using does not suppo rt that particular symbol. Use the Character Map to locate and select the appr opriate symbol. Click Start > All Programs > Accessories > System Tools > Character Map .
Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table C -7 Solving Audio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications.
Table C -7 Solving Audio Problems (continued) Sound does not come out of the speaker o r headphones. Cause Solution Some applications can select which audio output device is used.
Solving Printer Problems If you encounte r printer problems, see the documentation that ca me with the printer an d to the common causes and solutions listed in the following table. Table C -8 Solving Pr inte r Problems Printer will not print. Cause Solution Printer is not turned on and o nline.
Table C -9 Solving Keyboard Problems Keyboard commands and typing are not re cognized by the computer. Cause Solution Keyboard connector is not proper ly connected. 1. Click Start , click the arrow on the lower right corner of the Start menu, then select Shut Down .
Table C-10 Solving Mous e Problems (con tinued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume fro m standby mode.
Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer.
Power LED flashes red five times, once every second , followed by a two s econd pause, and the c omputer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.
Table C-12 Solving Network Prob lems Wake-on-LAN featu re is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving .
Diagnostics reports a failure. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device. The cable is attached to the in correct connector.
New network card will not boot. Cause Solution New network card may be defective or may not meet industry-standard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from anoth er source. Cannot connec t to network serve r when attempting Re mote System Installa tion.
Out of memory error. Cause Solution Memory configuration may not be set up co rrectly. Use the Device Manager to check memo ry configuration. You have run out of memory to run th e application . Check the application documentation to determine the memory requirements.
Table C-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blo cked. 2. Make sure the fans are connected and wor king properly (some fans only operate when needed).
Drive not found (iden tified). Cause Solution Cable could be loose. Ch eck cable connections. The system may not have automatically recog nized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 117 section.
CD-ROM, CD-RW, DVD-ROM, or DVD- R/RW drive cannot read a disc or takes too lon g to start. Cause Solution Media has been inserted upside d own. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media play ed, such as audio or video.
System will not bo ot from USB flas h drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order . Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in St orage > Stor age Options .
Table C-17 Solving Internet Access Proble ms (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Co ntact your ISP for the correct IP addr ess. Cookies are corrup ted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser.
Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications.
Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set.
D Connector Pin Assignments This appendix contains the pin assignments for ma n y computer and workstation connectors. Some of these connectors may no t be used on the prod uct being serviced.
Headphone Connector and Ico n (1/8” miniphone) Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Ground Line-in Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 (Tip) 2 (Ring) .
E Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC.
Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria.
F Specifications All-in One Models Table F-1 Specifications Desktop Dimensions Height Width Depth 23.00 in 18.58 in 9.06 in 58.4 cm 47.2 cm 23.0 cm Approximate Weight 18.
Index A audible code s 94 audio problems 112 B battery disposal 28 beep codes 94 booting options Full Boot 86 Quick Boot 86 C cable pinouts SATA data 20 cautions AC power 22 cables 28 electrostatic di.
mouse cleaning 27 synchronizing wireless 30 mouse problems 114 N network problems 118 numeric error codes 87 O opening the computer 29 operating guidelines 25 optical drive removing 37 optical drive c.
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