Instruction/ maintenance manual of the product B8U11UT#ABA HP (Hewlett-Packard)
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Maintenance & Service Guide HP Compaq Elite 8300 Touch All-in-One Business PC HP Compaq Elite 8300 All-in-One Business PC HP Compaq Pro 6300 All-in-One Business PC.
© Copyright 2012 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion.
iv About This Book.
Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Overvie w .......... ............ ............ ...........
SATA Hard Drive Cables ............ ............ ........... ............... .............. ............ ........... ............... .. ............ 23 SATA Data Cab le ........ ................ .................... ................ ............... ..
Serial port ............. ......... ........ ......... ........... ......... ......... ......... .......... ......... ........ ........... ..... .......... ......... 55 Webcam mod ule ...... ............. ................ ............ .............. .
Solving internet access problems ........... ........... ............ ................ ............. ........... ............... ..... ....... 134 Solving software problems ... .............. ............ .............. .............. ............ ...
1 Product Features Overview Figure 1 -1 HP Compaq All-in-One Busine ss PC (model 8300 sh own) The HP Compaq All-in-One Business PC offers the following features: ● Integrated All-in-One form factor ● Full HD, LCD display (1920 x 1080) with LED backlig hting ◦ 23-inch diagonal with optical touch ◦ 23-inch diagonal ◦ 21.
● Optional Tray-loa d HP SuperMulti DVD+/ -RW SATA Optical Disc Driv e or DVD-ROM disc drive ● Optional mSATA module that can be used as a ca che or SSD for the Elite 83 00 or as a second drive fo.
Front components NOTE: Front components are the same for 6300 and 8300 models. Figure 1 -2 Front components Table 1-1 Front co mponents Componen t Componen t 1 Webcam with privacy shutter (optional) 7.
NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates o r darkens accordingly. You cannot mute o r reactivate the micropho ne from a software app lication. Side compon ents NOTE: Side components are the same for 6300 and 8 300 models.
Rear components NOTE: Rear components are the same for 6300 and 8300 mo dels. Figure 1 -4 Rear components Table 1-3 Rear components Componen t Componen t 1 Access panel 8 DisplayPort connector 2 Acces.
Adjusting the tilt/swivel base Tilt the compu ter forward up to -5 degrees or backw ard up to +30 deg rees to set it to a comfortabl e eye level. Figure 1 -5 Adjusting tilt The tilt/swivel base ha s a swivel pad on the undersi de that allows you to swivel th e computer up to 360 degrees left or right for the best viewing angle .
Height adjustable/recline stand (optional) An optional stand may be purchas ed to allow ● height adjustment of 1 10 mm (4.3 inches) ● rotation from lan dscape to portrait position ● tilt backwar.
To install the heigh t adjustable stand: 1. Insert the stand in to the slots in the rear of the computer. Figure 1-8 Installing the heig ht adjustable stand 2.
2 Installing and customizing the software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system.
4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view ava ilable updates and make sure all critical update s are selected. Click the Install button and follow the instructions on th e screen. It is recommended that you install all of the critical updat es and service packs.
3 Computer Setup (F10) Utility Computer Setup (F10) utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, memory, audio, storage, communicati ons, and input devices.
Using Computer Setup (F10) utilities Computer Setup ca n be accessed only by tu rning the compu ter on or restar ting the system. To access the Computer Setup Utilities menu , complete the following steps: 1.
Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-1 Computer Setup— File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password.
Table 3-3 Com puter Setup—Securi ty (continued) Slot Security Allows you to disable or enable the PC I Express x1 slot. Default is enabled. Network B oot Enables/disables the computer’s ability to boo t from an operating system installed on a netwo rk server.
Table 3-3 Com puter Setup—Securi ty (continued) System Security (some models: these options are hardwar e dependent) Data Execution Prevention (some models) (ena ble/disable) - Helps pre vent operating system security breaches.
Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Com puter Setup—Ad vanced Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days).
Table 3-5 Com puter Setup—Adva nced (continued) Bus Opti ons On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enable. ● PCI VGA Palette Snooping, which sets the VG A palette snooping bit in PCI configuration space; only needed when more than one graphics cont roller is installe d.
4 HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem, try the UEFI-based ha rdware diagnostic solution that HP include s on all products. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simp lify the process of diagnosing ha rdware issues and expedite the su pport process when issues are fo und.
Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com . 2. Click the Support & Drivers li nk. 3. Select the Drivers & Software tab. 4. Enter the produc t name in the text box a nd click Search . 5. Select your specif ic computer mo del.
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive.
6 Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged in to an AC power source, voltage is always applied to the system board.
Electrostatic discharge information A sudden discharge of static electricity f rom your fi nger or other conductor ca n destroy static-sensitive devices or microcircuitry.
● Always be properly ground ed when touching a sen sitive component o r assembly. ● Avoid contact with pins, lea ds, or circuitry. ● Place reusable electrostatic- sensitive parts fro m assemblie s in protective p ackaging or conductive foam.
● Conductive bi ns and other as sembly or soldering ai ds ● Conductive foam ● Conductive tabletop workstations with ground cord of one-meg ohm +/- 10% resistance ● Static-di ssipativ e table o.
Routine Care General cleaning safety precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in water or cleaning solutions; app ly any liquids to a cl ean cloth and then use the cloth on the componen t.
● If you remove a key, use a sp ecially designed key puller to prevent dama ge to the keys. This tool is availabl e through many electron ic supply outlets. CAUTION: Never remove a wide leveled key (like th e space bar) from the keyboard. If these keys are improperly removed or instal led, the keyboard may not fu nction proper ly.
Cables and connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor.
7 Removal and Replacement Procedures All-in One (AIO) Chassis The following sectio ns provide information about di sassembling various co mponents of the computer.
Removing the rear port cover 1. If a cable lock is installed o n the rear of the unit, remove the lock. 2. Grasp the rear po rt cover, then pull it down and off th e computer. NOTE: Removing the re ar port cover may re quire th at yo u use a significant amount of force.
Installing an access panel security screw You may prevent access to internal com ponents by securing the access panel. Screw a T15 tamper- resistant Torx screw through the left l atch of th e access panel to prevent removal of the p anel. NOTE: Spare parts for the se curity screw or associated hardware are no t provided.
3. Insert the wireless receiver into a USB 2.0 port on the computer. NOTE: Inser t the wirele ss receiver into a USB 2 .0 port that is separate d from USB 3.0 devices. Figure 7-4 Installing the wireless receiver 4. Make sure the Power switch on the bottom of the mo use is in the On positio n.
Access panel The computer has on e main rear access panel that allows a ccess to internal components. To remove the access pan el: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
3. To replace the access p anel, hold the pan el at a 90-degree angle, p lace the top into the gu ides in the chassis, and the n press down to a lign it with the gui des. Figure 7-7 Replacin g the access panel NOTE: Align the bottom of the access pane l with the notches on the outside ed ge of the computer (1 ) when installing.
Stand The stand is secure d with two captive T orx screws . You must remove a plastic cover to gain access to the screws. You must remove th e access panel to remove the stand. To remove the stand: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
5. Lift the stand up an d off the comput er. Figure 7-11 Removing the stand To replace the stan d, reve rse the re moval procedures. Stand 39.
Lower panel The lower panel is located un der the stand and on the b ottom part of the compu ter. Figure 7 -12 Lower panel location To remove the access pan el: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
Metal plate The metal plate is lo cated under the stand. Figure 7 -14 Metal plate location To remove the meta l plate: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ). 2. Remove the access pan el (see Access panel on page 36 ).
6. Slide the metal plate left to the left (2) , and then lift it off the chassis (3) . Figure 7-15 Removing the metal plate To replace the lower pa nel, reverse the remova l procedures.
Replacing drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive The hard disc dr ive is located beh ind the access pa nel on the left side of the computer (when viewed from behind). The drive is housed in a remo vable cage.
3. Pull the latch ne xt to the lower side of the ha rd disc drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. Figure 7-17 Removin g the hard disc drive cage 4. Lift the latch on one side of the hard disc dri ve cage and pull the hard disc drive ou t of the cage.
5. Remove the four mounting screws from the hard disc drive. Be su re to keep the blue rubber grommets wi th each scr ew. Figure 7-19 Removin g the mounting screws 6. Screw the four moun ting screws into the new h ard disc drive. Be sure to keep the blue rubber grommets behind ea ch screw.
7. Slide the new hard disc drive, or drive a dapter brac ket holding an optional 2.5- inch drive, into the cage until it snaps in place. Be sure that the c onnector on the hard disc drive is at the opening of the cage. Figure 7-21 Inserting the hard disc drive into the ca ge 8.
Replacing the optical disc drive The optical disc dr ive is located above the h ard disc drive on the left side of the computer (when viewed from beh ind). The optical drive data cable co nnects to the SATA2 and SATA PWR2 system board connectors. NOTE: The drive bracket is not spared.
3. Lift the tab at the b ack of the optical disc drive enclosure to re lease the drive. Figure 7-24 Removing the optical disc drive NOTE: When repla cing an optical drive, remove the bracket fro m the old drive and insta ll it on the new drive. The bracket is not sp ared.
5. Secure the optical disc drive bracket to the new drive with the two screws. Figure 7-26 Attaching the optical disc drive bracke t 6. Align the new optica l disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.
Memory Memory modules are located on the right si de of the co mputer (viewed from behind ). The computer has two memory slots. Figure 7 -28 Memory module location For proper system operation, the SODIMMs must be: ● industry-standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-comp liant ● 1.
Table 7-1 Identifying SODIMM lo cations Location System Board Label Channel Lower Socket SODIMM1 Channel A Upper Socket SODIMM3 Channel B ● The system will operate in singl e channel mode if the SODIMM sockets are populated in one channel on ly.
5. To install a memory module, slide the SODIMM i nto the socket at approximately a 30° angle (1) , then press th e SODIMM down (2) so that the latches lock it in place. Figure 7-30 Installing a memory module NOTE: A memory module can be installed in o nly one way.
Replacing the battery The RTC battery is lo cated near the memory modules u nder the memory acce ss panel. Figure 7 -31 Batt ery location The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock .
2. Remove the access pan el (see Access panel on page 36 ). The battery can no w be seen on the lo wer right side of th e fan. Figure 7-32 Locating the battery 3. To release the ba ttery from its holder, squeeze th e metal clamp that extends a bove one edge of the battery.
Serial port The serial port is located near the bo ttom of the co mputer below th e hard drive. It is secured wi th one Phillips screw. Figure 7 -34 Serial port location To remove the serial port: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
6. Remove the cable from its rou ting path (3) , an d remove the serial port assembly from the computer. Figure 7-35 Removing the serial port To install the serial po rt, reverse the removal procedures.
Webcam module On products that shi p with a webcam module , th e mo dule is located at the top of the comp uter beneath the top panel. It is se cured with tw o si lver Phillips screws and has one co nnector. The webcam module is optiona l. Figure 7 -36 Webcam module location To remove the web cam module: 1.
3. Remove the two Torx screws that secure the webcam module bracket to the compu ter. Figure 7-37 Removing the webcam module 4. Rotate the assemb ly to gain access to the conne ctor on the modu le, and then disconne ct the cable from the mo dule.
5. To remove the module fr om the bracket, remove the two Phillips screws th at secure the module, and then separate th e module from the bracket. Figure 7-39 Disco nnecting the web cam module cable To install a webcam mo dule, reverse the re moval procedures.
Converter board The converter board is located on the left side of the computer (viewe d from behind) un der the main rear cover. It is secu red with two Tor x screws and has two connectors. Use the same converte r spare part for all disp lay pa nels; howe ver, you must change jump er settings on the board ba sed on the displa y panel.
4. Remove the two black To rx screws (2) that secure the board to the computer. Note the converter b oard jumper settings stamped o n the chassis (3) . Be sure to correctly position the jumpers on the con verter board for the in stalled display panel.
21.5-inch 23.0-inch To install the conv erter board, reverse the remo val procedures. 62 Chapter 7 Remova l and Replacement Procedure s All-in One (AIO) Chassis.
Touch sensor board NOTE: The touch senso r board is located on the righ t sid e of the computer (viewed from behi nd) above the system boa rd. It is secured with one T orx screw and has three connectors. Touch sensor b oards are spar ed with the touch p anel spare part kit.
4. Remove the Torx screw (2) that secures the board to the co mputer. Figure 7-43 Removing the touch sensor b oard 5. Lift the touch sensor board fro m the computer.
Heat sinks – Graphics board and processor Separate heat sinks cool the di screte graphic board (se lect models only) and the processor. If installed, you must remo ve the smaller grap hi cs heat sink be fore you can re move the larger processor heat sink.
4. Loosen the two silver captive Torx screws on the heat sink (2) , and then lift the heat sink out of the computer (3) . CAUTION: Remo ve heat sink retaining scre ws in diagonally oppo site pairs (a s in an X) to even the downward forces on the proce ssor.
4. In the order indicated on th e heat sink, loos en the four silver captive Torx scre ws (1) – (4 ) , and then lift the heat sink out of the computer (5) . CAUTION: Remove heat sink retaining screws in di ag onally opposite pairs (as in an X) to even the downward forces on the proce ssor.
6. Lift the heat sink asse mbly from the computer (6) . CAUTION: To reduce a degradation in thermal pe rformance, be sure not to touch the thermal grease on the su rface of the processor or the heat sink. Figure 7-47 Removing the processor heat sink — 830 0 models 7.
Processor 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ). 2. Remove the access pan el (see Access panel on page 36 ). 3. Remove the graphics heat sink (see Graphics heat sink on page 65 ). 4. Remove the proce ssor heat sink (see Processor heat sink – m odel 6300 on page 66 ).
3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcoho l pad provided in the spares kit. CAUTION: Before reinstalling the fan sink you must clean the to p of the processor and the bottom of the fan sink with an alcohol pad s upplied in the spares kit.
To remove the mSATA SSD: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ). 2. Remove the access pan el (see Access panel on page 36 ). 3. Remove the two Phillips screws that secure the SSD to the computer.
4. Remove the lower panel (see Lower panel on page 40 ). 5. Remove the metal plate (see Metal plate o n page 41 ). 6. Disconnect the antenna ca bles from the module (1) .
8. Lift the module to a 45 -degree angle (1) , and the n pull it away to remove it from the socket (2) . Figure 7-53 Removing the WLAN module To install the WLAN modu le, reverse the remov al procedures. NOTE: WLAN modules are designed with a no tch to prevent incorrect in sertion.
Graphics board The graphics board is secured with two Torx screws . Removing it allows a ccess to the webcam and allows you to remove the main rear cover. Figure 7 -54 Graphics board location To remove the g raphics boar d: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
5. Rotate the b oard upward (2) , and then pull it up and away from the connector to remove i t from the computer (3) . Figure 7-55 Removing the graphics boar d To replace the graphics bo ard, reverse the removal procedures.
Speakers On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the ri ght speaker you ha ve to remove the power supply plug. Speakers are optional.
Fan The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove th e metal plate to remo ve the fan.. To remove the fan assembly: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
Side panels The side panels are located one each side of the computer . They are secured with tabs, and the removal procedures are similar for both panels. Figure 7 -59 Side panel locations To remove the side p anels: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
7. Rotate the panel ou t and off of the computer (2) . NOTE: The removal and replacement procedures are similar for both panels. Figure 7-60 Removin g the side panels (left side shown) To install the side panels, reverse the removal pr ocedures.
Power supply The power su pply is located at th e middle, bottom of the comput er. It is secured wi th two Torx screws. The power conn ector mounts separately with one Torx screw. The pow e r supply slides out of the bottom of the bracket th at secures it.
5. Remove the Torx screw (1) that secures the power conn ector to the comp uter, and the n lift the connector from a top the speake r (2) . Figure 7-62 Removin g the power connector 6. Disconnect the cable from the system board connector (1) . 7. Position the cable ab ove the power supply (2) .
8. Slide the power supp ly downward and o ut of the brac ket that houses it. Figure 7-64 Slidin g the power su pply out of the housing To install the po wer supply, reverse the removal procedures.
System board The system board is l ocated on the right sid e of th e computer (view ed from the rear ). It is secured with eight Torx screws. To remove the system board: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
11. Remove the cable mounting bracke t by removing the Torx scr ew (1) , and then sliding it up (2) and lifting it o ut of the computer. Figure 7-65 Removing the cable mounting bracket 12. On model 6300 , remove the eight T orx screws (1) that secure the system board to the computer.
14. Slide the system board toward th e top of the computer (3) , and then li ft up the board from left side to prevent in terference between the si de I/O bracket with the I/O p orts on board. Figure 7-66 Removing the system board (model 6300 shown) To install the system board, re verse the removal procedures.
When replacing the system board, be sure to route the cables correctly. See the following images for cable routing. Route the following cab les from under the system board cable mounting bracket: ● .
Route the following cab les from under the power su pply: ● Power button board ● Hard drive data (SAT A) ● Hard drive power ● Hood sensor System board 87.
Updating SM BIOS Inform ation When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogr am the board will re sult in eventual failure, su ch as an acti vation failure (need to reactivate the system ) or a system recovery failure.
Card reader board The card reader board is located on the right side of the system board. It is secured with two screws. Figure 7 -67 Card reader board location To remove the card re ader board: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
3. Remove the two Phillips screws (1) that secure the bo ard to the system boa rd. Figure 7-68 Removin g the card reader board screws 4. Lift the board to a 4 5-degree angle (1) , and then p ull it away to remove it fro m the socket (2) . Figure 7-69 Removin g the card reader board To install the card reader board, reverse the removal procedures.
Power button board The power b utton board is located on the bottom left corner of th e computer. It is covered by a Mylar shield and has two con nectors and one screw. Figure 7 -70 Power button board location To remove the powe r button board: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
7. Remove the Torx screw (1) that secures the Mylar that covers the power b utton board, and then lift the Mylar from the computer (2) . NOTE: On some models, the left screw that secure s the left speake r (when viewed from the rear) may also secure the Mylar.
8. Disconnec t the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2) . Figure 7-72 Removing the power button board 9. Remove the power button board from the co mputer. To install the po wer button board, reverse the removal procedures.
Front bezel The front bezel is loca ted on the front of the co mputer and is secured to the main system bracket with eight Torx screws. Replacement be zels include the we bcam shutter an d ca pacitive sensor board.
12. Remove the Torx screws that secu re the bezel to the main system bracket assembly, as follows: ● Model 6300: 11 total screws ◦ Left: 2 screws ◦ Top: 4 screws ◦ Right 2 screws ◦ Bottom : .
◦ Right 4 screws ◦ Bottom : 2 screw Figure 7-75 Front be zel assembly screw locations – 8 300 models 13. Lift the bracket from the bezel. To install the fron t bezel, reverse th e removal proced ures.
Antenna The antenna route from the WLAN card to the to p of the computer. To remove the antenn a: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ). 2. Remove the access pan el (see Access panel on page 36 ).
12. Remove the two Torx screws that se cure each a ntenna to the frame. Figure 7-76 Removing the antenna Figure 7-77 Removing the antenna 98 Chapter 7 Remova l and Replacement Procedure s All-in One (.
13. Note the routing path for ea ch antenna f or replacemen t. Figure 7-78 Antenna routing paths To install the antenn a, reverse the removal procedures. Display panel Model 6300 offers three different display panel s – LG, AUO, and CMI. Model 8300 offers three different display panel s – LG, Samsung, and CMI.
7. Remove the power supply (see Power supply on page 80 ). 8. Remove the speakers (see Speakers on page 76 ). 9. Remove the side pane ls (see Side panel s on page 78 ). 10. Remove the front bezel (see Front bezel on p age 94 ). 11. Disconnec t the backlight cab le from the display pa nel.
12. Model 6300: Remove the fo ur Torx screws that se cure the display panel to the frame. The screw locations for each manufa cturer are stamped in to the metal. The LG (1) a nd AUO (2) panels are secured wit h two screws on ea ch side (left an d right).
13. Model 8300: Remove the fo ur Torx screws that se cure the display panel to the frame. The screw locations for each manufa cturer are stamped in to the metal. The LG (1) a nd AUO (2) panels are secured wit h two screws on ea ch side (left an d right).
15. Disconnect the display cable fro m the display panel by pressing in on the tabs (1) on the si de of the connector, and pulling the cable from the connector (2) .
21.5-inch 23.0-inch To install a display p anel, reverse the removal procedures. When replacing a to uch display pa nel, be sure to ro ute the ZIF cab les through sep arate holes in th e frame so they correctly conn ect to the touch sensor board.
Hood sensor The hood sen sor is located on the bottom left of th e computer (when vie wed from behind). Figure 7 -85 Hood sensor location To remove the hoo d sensor: 1. Prepare the compu ter for disassembly (see Preparing to disassemble the computer on page 32 ).
13. Remove the cable from its routing path. Figure 7-86 Hood sensor cable routing path 14. Slide the hood sensor out of its slot bui lt into the chassis. NOTE: the hood sensor fits tightly into the slot. R emoval may require a flat -blade screwdrive r to help disengage it.
Hard drive and optical drive cables and connectors The hard drive and optical drive connectors are lo cated near th e middle of the com puter, partially under the main display bracket. Each conne ctor is secured with two Torx screws and has two cables that connect to the system board.
13. Disconnect the hard drive cables or the op tical drive cables from the system board. NOTE: Be careful not to damage the cable when disconne cting it from the board.
8 Troubleshooting Without Diagnostics This chapter provide s information on how to i denti fy and correct minor problems, such as diskette drive, hard drive, optical drive, gra phics, audio, memory, and software problems.
Solving general problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller.
Computer date and t ime display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC batter y. First, reset the date and time under C ontrol Panel (Computer Setup can also be used to update the RTC date and time).
Table 8-1 Solv ing general problems (continued) Poor performance is experienced. Cause Solution Virus resident on the hard drive. Run virus protection progr am. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory.
System does not power on an d the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds.
Solving power problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table 8-2 Solving po wer problems Computer powered o ff automatically and t he Power LED flashes red t wo times, once every second, followed b y a two second pause, an d the computer beep s two times.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. Right-click Start , click Explore , and right-click on a drive. Select Properties then se lect the Tools tab. Under Error- checking click Check Now .
Table 8-3 Solving ha rd drive proble ms (continued) Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensur e it is attached to the system board dark blue SATA conn ector.
The removable hard drive enclosure is bee ping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has been activated.
After installing the media card reader and booting to Wind ows, t he reader and the in serted cards are not recognized by the computer. Cause Solution The operating system needs time to recog nize the device if the reader was just installed into the computer and you are turning the PC on for the first time.
Blank screen and the power L ED flashes red six times, o nce every second, followed b y a two second pause, a nd the computer beeps six times. (Beeps stop af ter fifth iteration bu t LEDs continue f lashing.) Cause Solution Pre-video graphics error . For systems with a graphics car d: 1.
Table 8-5 Solving di splay problem s (continued) Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture o n the screen (flat pa nel m onitors using an an alog VGA input c onnection only).
Table 8-6 Solving aud io problems (continu ed) Sound does not come out of the speaker o r headphones. Cause Solution Digital CD audio is not enabled. Enable digital CD audio. In the Device Manager, right-click on the CD/DVD device and select Properties .
There is no sound or sound volume is t oo low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager.
Table 8-7 Solving prin ter problems (c ontinued) Printer prints garbled information. Cause Solution The cables may not be connected p roperly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Table 8-9 Solving Mou se Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plu gged into the back of the computer. Shut down the computer using the keybo ard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
Solving hardware installation problems You may need to reconfigure the compute r when you add or remo ve hardware. If you install a plug and play device, Windows automat ically recognizes t he device and config ures the comput er.
Power LED flashes red five times, once every second , followed by a two s econd pause, and the c omputer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.
Solving network problems Some common causes an d solutions for network pro b lems are liste d in the following tab le. These guidelines do not discu ss the process of debugging the network cabling. Table 8-11 Solving networ k probl ems Wake-on-LAN featu re is not functioning.
Table 8-11 Solvin g network problems (continued) Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller.
New network card will not boot. Cause Solution New network card may be defective or may not meet industry-standard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from anoth er source. Cannot connec t to network serve r when attempting Re mote System Installa tion.
Out of memory error. Cause Solution Memory configuration may not be set up co rrectly. Use the Device Manager to check memo ry configuration. You have run out of memory to run th e application . Check the application documentation to determine the memory requirements.
Solving processor problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table 8-13 Solvin g processor problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blo cked.
Table 8-14 Solvi ng CD-ROM and DVD problems (continued ) System will not bo ot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not corre ct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order .
Cannot eject c ompact disc (tra y-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal r od into the emergency eject hole and push firmly. Slowly p ull the tray out from the drive until the tray is fully extended, then remove the disc.
USB flas h drive not f ound (ident ified). Cause Solution The device is attached to a USB port that has been hidd en in Computer Setup. Run the Computer Setup utility and ensure that “Device available” is selected for “Front USB Ports” and “Rear U SB Ports” under Secu rity > Device Secu rity .
Table 8-16 Solving inter net acces s problems (con tinued) Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.
Solving software problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications.
9 POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 201-Memory Error RAM failure. 1. Ensure memory modules are co rrectly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s).
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 501-Display Adapter Failure Gr aphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 149 .
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 149 .
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2204-Inventory error during MEBx executio n BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the curre nt ME firmware.
Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action Invalid Electronic Serial Number Electron ic serial number is miss ing. Enter the correct serial number in Co mputer Setup. Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled.
Interpreting POST diagnostic front panel LEDs This section covers the front panel LED co des as well as the audible codes that may o ccur before or during POST that do not necessarily have an error code or text message associ ated with them.
Table 9-2 Diagnostic front panel LEDs and audible codes (c ontinued) Activity Beeps Possible Cause Recommen ded Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 9-2 Diagnostic front panel LEDs and audible codes (c ontinued) Activity Beeps Possible Cause Recommen ded Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
10 Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Establishing a Setup or Power-on password To establish th e power-on or setup passwor d features, comple te the following steps: 1. Turn on or restart the compu ter. 2. As soon as the comput er turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen.
Resetting the Setup and Power-on password To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet.
Clearing and resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords.
4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconn ected the AC power cord fr om the wall outlet. The CMOS button will not clear CMO S if the power cord is connected.
A Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC.
Country-specific requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria.
B Specifications 8300 models Table B -1 Specif ications Dimensions (wit h stand) Height Width Depth 17.2 in 22.1 in 7.7 in 43.6 cm 56.2 cm 19.6 cm Approximate Weight (with stand) 21.
6300 models Table B -2 Specif ications Dimensions (wit h stand) Height Width Depth 16.8 in 20.5 in 7.7 in 42.6 cm 52.2 cm 19.6 cm Approximate Weight (with stand) 19.
Index A access panel removing 36 antenna removing 97 audible code s 146 audio problems 120 B battery disposal 31 battery replacement 53 booting options Full Boot 137 C cable management co ver 33 cable.
memory problems 129 metal plate removing 41 monitor problems 118 mouse cleaning 30 synchronizing wireless 34 mouse problems 123 mSATA SSD removing 70 N network problems 127 numeric error codes 138 O o.
touch sen sor board removing 63 V ventilation, proper 28 W Wake-on-LAN feature 127 webcam module removing 57 WLAN module removing 71 160 Index.
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